A

INTERNSHIP REPORT
ON
“TOURISM MANAGEMENT”

SUBMITTED IN
IN PARTIAL FULFILLMENT OF POST GRADUATE DEGREE OF

“Master of Business Administration’’

Academic Year 2021 - 2023

SUBMITTED BY:
NEHA TAANK
MBA 4th Semester
Roll no211561230075

INTERNATIONAL CENTER FOR DISTANCE EDUCATIONAND

OPEN LEARNING HIMACHAL PRADESH UNIVERSITY SHIMLA-.
171005
 DECLARATION

I, Neha Taank hereby declare that I have made a internship report on the topic –―“TOURISM
MANAGEMENT ” which is based on my own work carried out during the internship period at VJ
Global Tours and Travels .

This internship project is submitted in partial fulfillment of the requirement for the degree of
Master of Business Administration , from Himachal Pradesh University, Shimla. The work
contained in the report is original and has not been submitted to any other institution for any other
degree or award.

Neha Taank
ROLL NO.: 211561230075.
MBA(ICDEOL)
4TH SEMESTER
 TABLE OF CONTENTS
DECLARATION

ACKNOWLEDGEMENT

CHAPTER 1 - INTRODUCTION

CHAPTER 2 – OVERVIEW OF THE COMPANY

CHAPTER 3- SYSTEM ANALYSIS

CHAPTER 4-EXECUTIVE SUMMARY

CHAPTER 5- CONCLUSION

REFERENCE

•
 ACKNOWLEDGEMENT

I would like to express my sincere gratitude to the individuals concerned for the immense support in
making this internship report successful.
Firstly, I would like to thank my project guide Dr. Rajesh Kumar and coordinator Dr. Ashok Kumar
Bansal for providing the guidance and secondly I would like to thank the head of the company Mr. Vijay
Thakur for sharing their knowledge and expertise.
I also owe my gratitude to my family who constantly motivated, inspired and encouraged me during this
entire training period. It would not have been possible for me to complete this report accurately without
their help.

Sincerely,

Neha Taank
 CHAPTER 1
INTRODUCTION
Tourism is travel for pleasure or business, and the commercial activity of providing and
supporting such travel. The World Tourism Organization defines tourism more generally, in
terms which go "beyond the common perception of tourism as being limited to holiday activity
only", as people "travelling to and staying in places outside their usual environment for not more
than one consecutive year for leisure and not less than 24 hours, business and other
purposes". Tourism can be domestic (within the traveller's own country) or international, and
international tourism has both incoming and outgoing implications on a country's balance of
payments. Tourism numbers declined as a result of a strong economic slowdown (the late-2000s
recession) between the second half of 2008 and the end of 2009, and in consequence of the
outbreak of the 2009 H1N1 influenza virus, but slowly recovered until the COVID-19
pandemic put an abrupt end to the growth. The United Nations World Tourism
Organization estimated that global international tourist arrivals might decrease by 58% to 78% in
2020, leading to a potential loss of US$0.9–1.2 trillion in international tourism receipts. Tourism
has reached new dimensions with the emerging industry of space tourism as well as the current
industry with cruise ships, there are many different ways of tourism. Another potential new
tourism industry is virtual tourism.

There is a subtle difference between just travelling and tourism.

Travelling is going from the place of residence or work to another distant or a neighbouring
place by any means of transport. Routine commutation can be termed as travelling.
Tourism is travelling with an objective. All tourism necessarily include travel but all travel does
not necessarily include tourism. We can say, travelling is a subset of tourism.

To make tourism process smooth travel agencies have been introduced to the tourists all among
the world A travel agency is a private retailer or public service that provides travel and tourism-
related services to the general public on behalf of accommodation or travel suppliers to offer
different kinds of travelling packages for each destination. Travel agencies can provide outdoor
recreation, arranging logistics for luggage and medical items delivery for travellers upon
request, public transport timetables, car rentals, and bureau de change services. Travel agencies
can also serve as general sales agents for airlines that do not have offices in a specific region. A
travel agency's main function is to act as an agent, selling travel products and services on behalf
of a supplier. They are also called Travel Advisors. They do not keep inventory in-hand unless
they have pre-booked hotel rooms or cabins on a cruise ship for a group travel event such as
a wedding, honeymoon, or other group event. Travel agencies often receive commissions and
other benefits and incentives from providers or may charge a fee to the end users Hotel owners
and tour operators typically pay a higher commission rate to travel agencies, whereas airlines
typically pay a low commission. The customer is normally not made aware of how much the
travel agent is earning in commissions and other benefits. A 2016 survey of 1,193 travel agents
in the United States found that on average 78% of their revenue was from commissions and 22%
was generated from fees .
A travel agent is a person who has full knowledge of tourist product – destinations, modes of
travel, climate, accommodation, and other areas of the service sector. He acts on the behalf of
product providers/principles and in return gets a commission. Technically, a travel agent is
an owner or manager of an agency, but other employees are responsible for advising tourists and
selling packages tours/individual components of travel products. A travel agent may be an
individual /firm or corporation which is commonly known as a travel agency. An agency means
the office of travel agent or organization where all travel goods and services are assembled and
coordinated for the smooth conduct of travel agency business.
Travel agency is one of the most important organizations in the tourism private sector which
plays a significant and crucial role in the entire process of developing and promoting tourism in
the country or at a destination. It is a travel agency which packages and processes all the
attractions, accesses, amenities and ancillary services of a country and present them to tourists.
That’s why travel agency is known as ‘image builder' of a country.
A prospective travel agency is one which makes arrangements of travel tickets (air, rail, road,
and sea); travel documents (passports, visa and other documents required to travel);
accommodation, entertainment, and other travel-related services from principle suppliers. It may
also secure travel insurance, foreign currency for traveling people.
 CHAPTER 2
OVERVIEW OF THE ORGANIZATION

VJGlobalTours is a tour agency located in Shimla, Himachal Pradesh. The average rating of this
place is 4.60 out of 5 stars based on 992 reviews. The street address of this place is Thakur Villa,
near Channel 9, Khalini, Shimla, Himachal Pradesh 171002, India. It is about 1.58 kilometres
away
from,station.Tourism has turned out to be an economic booster contributing to the economicdeve
lopment of many countries over the last few decades. People see holidays asa necessity, and not 
as luxury in the present scenario. Tourism calls forcoordination and cooperation between travel a
gents, tour operators, and tourists.Tourism has a few major elements − destinations, attractions, s
ites,accommodationaccommodation, and all ancillary services. The need for a robust and dynami
c tourmanagement application has been around since the advent of the tourism concept.Thus we 
have developed an application to provide the best travelling services tothe customers and travel a
gents. The Tourism Management System provides asearch platform where a tourist can find their 
tour places according to their choices.This system also helps to promote responsible and interesti
ng tourism so thatpeople can enjoy their holidays at their favorable places and develop tourism w
ithdifferent cultures so that they enrich the tourism experience and build pride.The Tourism Man
agement System is a web based application.The objective of thisproject is to develop a system th
at automates the processes and activities of atravel agency. It is tedious for a customer to plan a p
articular journey and have itexecuted properly. This project is developed to replace the currently 
existingsystem, which helps in keeping records of the customer details of destination aswell as p
ayment received.The proposed system is highly automated and makesthe travelling activities mu
ch easier and flexible. The users can get the very rightinformation at the very right time.This will 
increase the trust of the customer intothe tourism company as well.This project is designed with 
SQL Server as back end. All the data will be storedin the server and in case of any data losing sit
uation, a backup will be available bythis server. The details related to every aspect of the tourist 
will be availableseparately. The admins just have to click once and all the details will be availabl
eto them.

Objectives
This application is develop to provide best travelling services to the customers and travel agents.
We have developed tours and travel management system to provide a search platform where a
tourist can find their tour places according to their choices. This system also helps to promote
responsible and interesting tourism so that people can enjoy their holidays at their favorable
places. This system also helps to develop tourism with different cultures so that they enrich the
tourism experience and build pride. We develop this system to create and promote forms of
tourism that provide healthy interaction opportunities for tourists and locals and increase better
understanding of different cultures, customs, lifestyles, traditional knowledge and believes. This
system also provide a better way to connect with various events.

This system also gives tours related information like which places are tourist attractions, cities,
and provinces. Tourist can also get the Map and navigation system and temperature and weather
information. Tourist can also book tours through our tours and travels management system. This
system also keeps a history of visited places of its users.

Below are the modules of this application

Modules of travel and tour management system

User Management

a. Login.

b. User profile.

c. Update information.

d. Role based rights.

Administrator module :
This module provides administrator related functionality from this module use can add route
information, bus information, train information, flight information, tour packages, travel
packages, bus seat details, etc. From this module Admin can view daily, weekly and monthly
report. This module is develop for admin of the website and admin can add, delete, edit and view
the data related to places, travels, routes, bookings from this module.

a. Manage user information.

b. Update information.

c. Manage Trips.

d. Manage Transportation.

e. Manage hotel, Bookings.

Hotel Module
Details of the hotels in which the accommodation of the customer will be done during the tours.
Details like availability of meals, station-pickup and drop facility and

contact no. of the hotels are also provided to the customers on special request.

a. Registration (as user)

b. Registration (as Hotel)I

c. Search

Transportation Module
a. Flight

b. Train

c. Bus

Package Modules
User can view different tour packages available for tourist. User can select any packages from
this module he can also check the details of various travel agencies. A user can select any travel
agency from this module.

Testimonials module :
This is testimonials module where passenger can post feedback after the journey and they can
share their experience. Users of this application can post their opinions, complaints and
suggestions regarding

a. Photos

b. Videos

Payment Module
a. pay payment through PayPal

b. pay payment through Draft

Search Module
a. search City wise hotels, flights, packages, bus, rails and events.

Routes module:
This will display the route information of Source location and destination location. Use can also
check bust routes for his destination. User can check bust rout train tout and car rout for his
journey and can select any rout packages from the available tour packages. From this module use
can also get information related to various routes connecting sources and destinations. For each
 route, information such as source, destination, fare, reservation details, pick up points etc are
provides.

Reservations module:
This module is for passengers where passenger can reserve the seats by making payment. Using
this module user can book bus ticket or train ticket. From this module user can also book tickets
or cancel previously booked tickets. The module maintains the details of all reservations made so
far and allows administrator to either confirm or reject the bookings.

this portal and services to the administrator. Accordingly, the administrator can take various
steps to act on the complaints and suggestions.

Tour Details :
Details of different types of tours which includes tours like family tours, couple tours, general
tours, date and time of departure and the fair of the tours etc are maintained. As the customer
ask for the details of a particular tour, the tours and travel management system gives the details
of the related
place where tourist wants to go and the date and time of the tour, no. of seats available of that
particular tour, fair of the tour, details of discount on a particular tour package if any. Details of
the pick-up facilities and the drop facilities are also maintained if any.

PURPOSE OF THE PROJECT

     As a part of the development process the members of the staff of the company are required to
undertake trips to various parts of the globe.   The visits many be for business or operational
purpose. In this, the company is assisted by one of its departments – the Voyage.  The Voyage
assist the company in the following areas:
·         Passport applications
·         Visa/Work-permit applications
·         Visa/Work-permit related information
·         Travel and accommodation in foreign countries.
·         Correspondence and liaison with foreign embassies/High commissions.
·         Administration of the travel policy of the company.

PROBLEM IN EXISTING SYSTEM

The Voyage is required to maintain considerable information on the employees, their passports,
the Visa/Work-permit related information, travel information, extensions etc.  Presently these are
maintained in Microsoft Excel form, in a standalone mode.  There is a need to automate this
function and merge it with the existing HR system of the company.

SOLUTION OF THESE PROBLEMS

The development of this new system contains the following activities, which try to automate the
entire process keeping in the view of database integration approach.
1. User Friendliness is provided in the application with various controls provided by system
Rich User Interface.
2. The system makes the overall project management much easier and flexible.
3. It can be accessed over the Intranet.
4. The employee information can be stored in centralized database which can be maintained
by the system.
5. This can give the good security for user information because data is not in client machine.
6. Authentication is provided for this application only registered Users can access.
7. The automated system will provide to the employees for reliable services.
8. The speed and accuracy of this system will improve more and more.
 CHAPTER 3
SYSTEM ANALYSIS

After analyzing the requirements of the task to be performed, the next step is to analyze the
problem and understand its context. The first activity in the phase is studying the existing system
and other is to understand the requirements and domain of the new system. Both the activities are
equally important, but the first activity serves as a basis of giving the functional specifications
and then successful design of the proposed system. Understanding the properties and
requirements of a new system is more difficult and requires creative thinking and understanding
of existing running system is also difficult, improper understanding of present system can lead
diversion from solution.

ANALYSIS MODEL

    SDLC METHDOLOGIES
    This document play a vital role in the development of life cycle (SDLC) as it describes the
complete requirement of the system.  It means for use by developers and will be the basic during
 testing phase.  Any changes made to the requirements in the future will have to go through
formal change approval process.
    Spiral model  was defined by Barry Boehm in his 1988 article, “A spiral Model of Software
Development and Enhancement.  This model was not the first model to discuss iterative
development, but it was the first model to explain why the iteration models.
     As originally envisioned, the iterations were typically 6 months to 2 years long.  Each phase
starts with a design goal and ends with a client reviewing the progress thus far.   Analysis and
engineering efforts are applied at each phase of the project, with an eye toward the end goal of
the project.
The steps for Spiral Model can be generalized as follows:
The new system requirements are defined in as much details as possible.  This usually involves
interviewing a number of users representing all the external or internal users and other aspects of the
existing system.
A preliminary design is created for the new system.
irst prototype of the new system is constructed from the preliminary design.  This is usually a scaled-down
tem, and represents an approximation of the characteristics of the final product.   A second prototype is evolved
a fourfold procedure:
first prototype in terms of its strengths, weakness, and risks.
equirements of the second prototype.
signing the second prototype.
nd testing the second prototype.
customer option, the entire project can be aborted if the risk is deemed too great.  Risk factors might involved
pment cost overruns, operating-cost miscalculation, or any other factor that could, in the customer’s judgment,
n a less-than-satisfactory final product.
isting prototype is evaluated in the same manner as was the previous prototype, and if necessary, another
pe is developed from it according to the fourfold procedure outlined above.

The preceding steps are iterated until the customer is satisfied that the refined prototype represents the final
product desired.
The final system is constructed, based on the refined prototype.
The final system is thoroughly evaluated and tested.   Routine maintenance is carried on a continuing basis
to prevent large scale failures and to minimize down time.

STUDY OF THE SYSTEM

 In the flexibility of the uses the interface has been developed a graphics concept in mind,
associated through a browser interface. The GUI’S at the top level have been categorized as

Administrative user interface

The operational or generic user interface

The administrative user interface concentrates on the consistent information that is practically,
part of the organizational activities and which needs proper authentication for the data collection.
The interfaces help the administrations with all the transactional states like Data insertion, Data
deletion and Data updating along with the extensive data search capabilities.
The operational or generic user interface helps the users upon the system in transactions through
the existing data and required services. The operational user interface also helps the ordinary
users in managing their own information helps the ordinary users in managing their own
information in a customized manner as per the assisted flexibilities

NUMBER OF MODULES
The system after careful analysis has been identified to be presented with the following modules:
The Modules involved are
1.   Administrator
2.   Company Employees
3.   Visa Processing
4.   Country Information
5.   Travelling
6.   Reports
7.   Authentication

Administration
Administration is the chief of the Voyage Management. He can have all the privileges to do
anything in this system. Administrator can register new employees, departments into the system. 
Admin can keep track team employees and their performance.  He can find the vacancy position
other countries called as outsourcing. Administrator is only having the authority to select
 employees to send for outsourcing.  He can provide necessary arrangements to the employees
who are going for outsourcing.
Company Employees
Employees are working for the company in this country or outsource to other country. 
Whenever an employee wants to go for outsourcing he needs to provide his complete documents
like education qualifications, passport, identification details etc.  After completion of visa
processing he can move from here to destination country.  Before going to outsourcing he knows
the details of his work location, work environment, technologies etc... If he doesn’t have any
passport, he can provide necessary documents for applying the passport.
Visa Processing
The major issue starts here, because the company must provide a visa to the employees which
are going for outsourcing.  The visa processing is different dependents upon various countries. 
For every visa processing the company must provide employee complete information like
passport details, work location, work permission, no of days, work type, salary details,
experience of the employee etc. whenever the visa processing is complete then only the
employee is ready to went for other countries.
Travelling

While going to the other countries the system provides the complete information of mode of
travelling also. The major part goes to flight information, which country he is going, is there any
direct flight is there, ticket conformed or not, executive or economy class, and seat details.  After
that the system provide vehicle from airport to his accommodation hotel room also.  
Country Information
Before going to outsourcing an employee must know the details of the country which want to
work there.  This system provides maximum information to the employees which country they
need to go.  The major information goes to food habits, hotel details, vehicles transportation,
office environment, office timings, currency details etc.
System Requirement Specifications
Hardware Requirements:

PIV 2.8 GHz Processor and Above

RAM 512MB and Above

HDD 40 GB Hard Disk Space and Above

Software Requirements:
 WINDOWS OS (XP / 2000 / 200 Server / 2003 Server)

Visual Studio .Net 2008 Enterprise Edition

Internet Information Server 5.0 (IIS)

Visual Studio .Net Framework (Minimal for Deployment)   version 3.5                        

SQL Server 2005 Enterprise Edition

NEED FOR COMPUTERIZATION 

We all know the importance of computerization. The world is moving ahead at lightning speed
and everyone is running short of time. One always wants to get the information and perform a
task he/she/they desire(s) within a short period of time and too with amount of efficiency and
accuracy. The application areas for the computerization have been selected on the basis of
following factors:
Minimizing the manual records kept at different locations.
There will be more data integrity.
Facilitating desired information display, very quickly, by retrieving information from users.
Facilitating various statistical information which helps in decision-making?
To reduce manual efforts in activities that involved repetitive work.
Updating and deletion of such a huge amount of data will become easier.

INPUT AND OUTPUT

The major inputs and outputs and major functions of the system are follows:
Inputs:

 Admin enter his user id and password for login.

 User enters his user id and password for login.
 New users give his completed personnel, address and phone details for registration.
 Admin gives different kind of user information for search the user data.
 User gives his user id, hint question, answer for getting the forgotten password.
 Employee search for flight booking status
 Administrator search for visa processing status. 

Outputs:

 Admin can have his own home page.

 Users enter their own home page.
 The user defined data can store in the centralized database.
 Admin will get the login information of a particular user.
 The new user’s data will be stored in the centralized database.
 Admin get the search details of different criteria.
 User can get his forgot password.
 Travelling details can be displayed to the employees
 Administrator got visa processing completion documents.

CHAPTER 4
EXECUTIVE SUMMARY

During the internship period I was assigned the role of the sales executive .
A sales executive Sells and coordinates transportation, accommodations, insurance, tours and
activities. Advises clients regarding destinations, cultures, customs, weather and activities.
Collects payments, books travel arrangements and pays applicable fees. Handles travel issues,
conflicts, complaints, cancelations and refunds. Before the Internship I was given a training of
two to three weeks . During that tranning I was told what to do , when to do ,how to do and why
to do . I got all the answers to my questions during this tranning period .
I used to customize the travel packages as per the clients requirements .I used to get the queries
from the clients and we in a group with my team members used to discuss on those queries and
used to answer the clients questions . We used to ask the clients that where and at what place
they want to travel , for how many days , how many members are they and so on . The packages
were made based on these queries so that the clients get satisfied and we can make the client and
company’s bond stronger . During this internship period I used to get the stipend of eight
thousand rupees per month .
Sales executives promote products and services to clients and negotiate contracts with the aim of
maximising profits. Salaries are often enhanced by a good benefits package, including
commission-based earnings, bonuses, lunch allowances and sometimes health insurance and a
company 

Sales Executive Job Responsibilities:

Builds business by identifying and selling prospects; maintaining relationships with clients.
Identifies business opportunities by identifying prospects and evaluating their position in the
industry; researching and analyzing sales options.
Sells products by establishing contact and developing relationships with prospects;
recommending solutions.
Maintains relationships with clients by providing support, information, and guidance;
researching and recommending new opportunities; recommending profit and service
improvements.
Identifies product improvements or new products by remaining current on industry trends,
market activities, and competitors.
Prepares reports by collecting, analyzing, and summarizing information.
Maintains quality service by establishing and enforcing organization standards.
Maintains professional and technical knowledge by attending educational workshops; reviewing
professional publications; establishing personal networks; benchmarking state-of-the-art
practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
 CHAPTER 5
CONCLUSION

Tourism is currently recognized as a global industry which is growing at a high ratelike any othe
r industry. Access to relevant and accurate information is at the heartof tourism. Here, the propos
ed project on Tourism Management System tries tobridge the gap by noting what a tourist percei
ves as relevant. Hence, the aim ofthis project entails the design and implementation of a platform 
that will assisttourists in gaining access to travel to various tourist locations.The project alsohelp
ed to provide knowledge about the latest technology used in developing webenabled application 
and client server technology that will be great demand infuture.It is worth mentioning that this pr
oject work is open for further enhancement, withthe expectation that it becomes more robust and 
better enhanced; covering everysingle tourist sites. For a modified system, the user need to just l
ogin into theapplication and can find the routes,costs,hotels,adventure sports,transportationsand b
ook immediately and complete the booking process for a successfultransaction.In the aspect of to
urism, Internet and web technologies have made more readilyavailable information on tourist loc
ations, accommodations, transportation,shopping, food, festivals, and other attractions, thus impr
oving the whole tourismexperience

REFERENCE

www.vjglobaltoursandtravells.com
www.google.com
www.indiatours.com
www.travelindia.com
APPENDICES