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    FRT - Reaction Procedure

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    RS MANIKANDAN
    This document outlines Dong A India's response procedure for customer complaints. It involves: 1) Immediately responding to the customer and checking the nature of the complaint; 2) Quarantining parts and initiating containment processes; 3) Communicating with sub-suppliers if needed. It then details steps for rechecking available parts, communicating rejections, sharing reports with customers, and sending replacement parts with special identification. Finally, it mentions preparing a lesson learned from the customer complaint.

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    FRT - Reaction Procedure

    Uploaded by

    RS MANIKANDAN
    7 views1 page
    This document outlines Dong A India's response procedure for customer complaints. It involves: 1) Immediately responding to the customer and checking the nature of the complaint; 2) Quarantining parts and initiating containment processes; 3) Communicating with sub-suppliers if needed. It then details steps for rechecking available parts, communicating rejections, sharing reports with customers, and sending replacement parts with special identification. Finally, it mentions preparing a lesson learned from the customer complaint.

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    FRT - REACTION PROCEDURE

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    This document outlines Dong A India's response procedure for customer complaints. It involves: 1) Immediately responding to the customer and checking the nature of the complaint; 2) Quarantining parts and initiating containment processes; 3) Communicating with sub-suppliers if needed. It then details steps for rechecking available parts, communicating rejections, sharing reports with customers, and sending replacement parts with special identification. Finally, it mentions preparing a lesson learned from the customer complaint.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    7 views1 page

    FRT - Reaction Procedure

    Uploaded by

    RS MANIKANDAN
    This document outlines Dong A India's response procedure for customer complaints. It involves: 1) Immediately responding to the customer and checking the nature of the complaint; 2) Quarantining parts and initiating containment processes; 3) Communicating with sub-suppliers if needed. It then details steps for rechecking available parts, communicating rejections, sharing reports with customers, and sending replacement parts with special identification. Finally, it mentions preparing a lesson learned from the customer complaint.

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    DOC .

    NO : DAI/QC/RPFR/01

    DONG A INDIA
    REV NO : 00

    IF PROBLEM RAISED IN CUSTOMER END


    RESP : CUSTOMER RESPRESENTIVE
    Respond time : Immediate

    CHECK THE NATURE OF


    COMPLAINT SHARE THROUGH PHONE OR MAIL
    RESP : CUSTOMER RESPRESENTIVE
    Respond time : immediate

    QUARANTINE THE PARTS &


    INHOUSE GROUP COMMUNICATION

    Frequency : Immediate
    RES: LQC INCHARGE & CUSTOMER QUALITY INCHARGE

    QUARANTINE THE PARTS


    INITIATE THE CONTAINMENT PROCESS IN
    CUSTOMER END ,INHOUSE ,FG,WIP,ASSY Etc..
    Frequency : Immediate
    RES: LQC INCHARGE & CUSTOMER QUALITY INCHARGE

    COMMUNICATE TO SUB SUPPLIER


    (IF REQUIRED)
    RESP: SUPPLIER QUALITY INCHARGE
    Frequecncy : : Immediate

    IF REJECTION MEANS PARTS MOVED TO


    FG,WIP,PDI & OTHERS AREA AVAILABLE PARTS NOT OK
    QUARANTINE AREA
    RECHECKED AND COMMITMENT MARK PROVIDED CONFIRM WITH MANAGEMENT AND PARTS
    SCRAP
    RESP: INHOUSE QUALITY INCHARGE

    CUSTOMER END AVAILABLE PARTS RECHEKED AND NOT OK


    COMMITMENT MARK PROVIDED FEED TO LINE IF REJECTION PARTS COMMUNICATE TO
    CUSTOMER
    RES: CUSTOMER QUALITY INCHARGE

    CUTOFF / ICA DETAILS REPORTS SHARED TO


    CUSTOMER

    RES: CUSTOMER QUALITY INCHARGE

    NEXT OK LOT WITH SPECIAL IDENTIFICATION PARTS SEND TO


    CUSTOMER
    RES : CUSTOMER QUALITY

    LESSON LEARNED FROM THE CUSTOMER COMPLAINT

    PREPARED CHECKED APPROVED

    KALAI R ARIVU M BALA R

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