Units 1–8 Answer key

Unit 1 2 solve
3 have
1 4 sell
1 Poland 5 as
2 Mexican 6 check
3 the USA 2
4 Japanese 1 provides
5 British 2 design
2 3 sells
1 surname 4 makes
2 phone 3
3 title 1 has
4 zip code 2 manages
5 email 3 solve
3 4 sell
1 isn’t 5 provide
2 are 4
3 ’s 1 He doesn’t / does not travel for work.
4 aren’t 2 Does he work at the weekend?
5 ’m not 3 Where does his company have offices?
4 4 He writes reports about markets.
1 are 5 He doesn’t manage the warehouse.
2 are 5
3 is/’s 1 department/division
4 no 2 What
5 are 3 interesting
5 4 about
1E 2B 3D 4A 5 Nice
5 B 6 E 7 D 8 C 9 F 10 A 6
6 1 work
1 Roberto 2 know
2 rc@gon.com 3 see
3 24 4 about
4 0049 11 5 later
5 318 55 7
7 1 F – We have over 1,000 hotels.
1 Irish 2 T – We have offices in five countries.
2 GS876394R 3 T – We sell rooms online.
3 sbrown@derwent.com 4 T – Our customers travel for work and use our
4 50 Church Road large conference rooms.
5 1 room, 3 nights 5 F – We have 7,000 staff all over the world.
8 8
Model answer 1 30/thirty
Hunters Metal Works is a British company. There’s a 2 six/6
head office in Cardiff. There’s a marketing 3 Designer
department in the head office. The offices are light. 4 six/6
There’s no gym there, but there’s a gym near the 5 15/fifteen
train station. 9
The factory is in Newport. There’s a manufacturing Possible answer
division. There’s a large canteen and the workplace Where do you work?
is noisy. I work at Tanaka Clothing, an online clothes shop.
Finally, the warehouse is in Swansea. There’s a What’s your job?
distribution division. The shipping department is also I’m the Marketing Manager.
at the warehouse. There is a break room. The break Who do you work with?
room is large. I work with the marketing team. We have 14 people
Unit 2 in the team.
1 What days do you work?
1 for I work Monday to Friday.

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 Units 1–8 Answer key

What do you do? Can you please send the missing items as soon as
I have meetings and design images and videos for possible? Also, can you resend the invoice with the
social media. correct number?
Do you travel for work? I look forward to hearing from you.
I travel to the other offices for work 6 times a year. Best regards,
Unit 3 Unit 4
1 1
1 January 1 had
2 October 2 saw
3 February 3 made
4 April 4 said
5 November 5 sent
2 2
1 30th 1D 2E 3A 4C 5F
2 3rd 3
3 2nd 1 finished a project
4 21st 2 sent the invoices
5 100th 3 travelled to Spain
3 4 visited a client
1 can’t 5 went home
2 can’t 4
3 can 1 Did you check
4 can 2 It didn’t start
5 can’t 3 did you order
4 4 Did it work
1 was 5 I didn’t
2 weren’t 5
3 wasn’t 1 What’s the problem?
4 were 2 Did you change the battery?
5 was 3 I could order a new one
5 4 You can collect it tomorrow.
1 can/could 5 I’ll call you when it’s ready
2 on 6
3 finish 1 Could you tell me about the problem?
4 with 2 I can give you your money back.
5 solve 3 You can choose a different model.
6 Where 4 Did you try turning it off and on again?
7 meet 5 Did you try reinstalling the app?
8 change 7
9 situation 1 0283 8762
10 see 2 call John
6 3 There is a mistake on the invoice.
1T 4 10
2 F – She’s says ‘I’m afraid I can’t.’ 5 tomorrow morning
3T 8
4 F – Eva says she can look at it. 1 Jason
5T 2 722
7 3 hear
1A 2A 3B 4B 5B 4 IT Specialist
8 5 will
Model answer 9
Dear Alice, Model answer
I am writing to complain about our order for four Dear Ms Evans,
laptops. There were only two in the delivery. There’s I am sorry that you had problems with your last order.
also a mistake on the invoice. Our order was four I can send the order again today.
laptops, not six!

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 Units 1–8 Answer key

Can we ask for more information about the order? 9

What products did you receive? What was the order Dear Mr Davis,
number? I’m sorry, but our manager isn’t free on Monday 12th
I can call your office later today. What time is good because she’s travelling, and we need to postpone
for you? the meeting. Can we meet on Wednesday or
I’m sorry again for the problems that you had. Thursday?
Best regards, Regards,
Don Jackson A. Mischa
Unit 5 Unit 6
1 1
1C 2A 3D 4B 5E 1C 2D 3B 4E 5F
2 2
1 postpone 1 Unit price
2 range 2 Minimum order
3 quality 3 Delivery time
4 arrange 4 Payment terms
5 launch 5 Number of units
3 3
1 isn’t/’s not/is not working 1 closer
2 ’s/is making 2 farther/further
3 ’m/am not travelling 3 more traditional
4 are writing 4 more modern
5 aren’t/’re not selling 5 more expensive
4 4
1 ’m/am writing 1 call, will receive
2 are we meeting 2 finishes, will help
3 ’s/is visiting 3 change, will save
4 ’re/are going 4 agrees, will go on
5 ’m/am not working 5 get, will offer
5 5
Conversation 1 1 look
1B 2F 3A 4C 5D 2 shows
Conversation 2 3 As
1K 2G 3I 4J 5H 4 see
6 5 If
1T 6
2T 1B 2A 3E 4C 5D
3T 7
4T 1T 2T 3F 4T 5T 6T 7 F 8 F 9 F 10 F
5 F – He’s cancelling the meeting.
8
7
Model answer
1 email
The TransCall package is more expensive than
2 working
BoxPlan, but they provide more data each month.
3 Thursday
The contract is shorter for the TransCall package,
4 contracts
that’s important. They also offer unlimited calls to
5 cancel
Europe. We have to pay 5 cents per minute to other
8
countries. All international calls are 10 cents a minute
Model answer
with BoxPlan and that can be expensive. TransCall
Dear Mr Davis,
offer only 5 models. I don’t know how many phones
As you know, we’re launching a new product and
BoxPlan have. They say ‘a wide range’.
we’d like to talk about it with you. Can we arrange a
I think the TransCall package is better for us,
meeting to talk about it?
because it’s easier and cheaper to make
We’re free on Monday 12th, and we can travel to
international calls. We’ll save a lot of money.
your office.
Also, please find the presentation slides attached. Unit 7
Regards, 1
A. Mischa 1 approve

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 Units 1–8 Answer key

2 supply 5 demand
3 enter 2
4 notify 1B 2A 3F 4C 5E
5 issue 3
2 1 aren’t
1 efficient 2 Do you need
2 unreliable 3 does it take
3 poor 4 doesn’t need
4 complicated 5 isn’t
5 clear 4
3 1 will take
1 You have to check 2 will arrive
2 Do we have to complete 3 won’t use
3 I don’t have to email 4 will save
4 has to approve 5 won’t be able
5 Does he have to notify 5
4 1 managing
1 Remember 2 very happy
2 Check 3 done
3 Don’t enter 4 In future
4 Don’t forget 5 Try to
5 Send 6 The result
5 7 Remember
1B 2C 3A 4D 5F 8 This means
6 9 increase
B not 10 Thanks
C sure 6
D convinced 1 the production costs
E think 2 Shipping costs were very high.
F Could 3 delivering the products
7 4 They saved a lot of money.
1 Enter the (telephone) order 5 They weren’t reliable.
2 Check the product 6 January
3 send the order 7 They saved energy and reduced costs.
4 out of stock 8 They didn’t understand the machines.
5 Issue an invoice 9 They’re happy with the changes.
8 10 a review of the budget for next year
1 large
7
2 can
Model answer
3 good
Technology upgrade
4 week
This project will upgrade our IT system in the first
5 don’t have
part of the year. The deadline is in six months.
9
Firstly, we will order new computers in March. Then
Model answer
we will be able to install them at the end of April.
To apply for a job, first enter your name on the form
Finally, we will test the machines at the beginning of
in the top left-hand corner. Next, enter your address
May.
in the box below. Write the job title and the reference
The result is that our working systems will be more
number for the job. Choose the date when you can
efficient and we will have happier employees.
start. Then, check that the information is correct. If it
is all correct, tick the box. Then, when you are ready,
don’t forget to click the save button at the bottom.
Unit 8
1
1 manufacturing
2 inspections
3 lead time
4 custom

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