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SHS

GRADE
11
COMPUTER PROGRAMMING .NET 1
QUARTER 1- MODULE 1

Lead Workplace Communication

Name: _______________________________________________________________________

Grade Level & Section: __________________________________________________________

Subject Teacher: _______________________________________________________________


OBJECTIVES:

After this lesson, you will be able to answer the following questions:

⮚ What is communication?

⮚ What are the communication process and key elements?

⮚ What are the types of communication?

⮚ What are the barriers in communication?

ROUSING ACTIVITY

INQUIRY QUESTIONS:
Directions: Read the given questions below and answer each item by expressing your own ideas
in 2 – 3 sentences per item.

1. How would you describe communication in your own words?


2. How does communication help you in your daily living?

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PRE-TEST

Direction: Encircle the letter of the correct answer.

1. The receiver’s response to a message is what part of the communication process?


A. Channel B. Feedback C. Noise
2. What is something that interferes with a message and is usually temporary?
A. Intensity B. Noise C. Channel
3. This keeps the message from getting through. One example is noise.
A. Barrier B. Message C. Channel
4. A barrier can be external or internal in nature.
A. True B. False C. Maybe
5. It is the feedback that allows the communicator to adjust his message and be more effective.
A. True B. False C. Maybe

LESSON PROPER

Communication

It is defined as a process by which we assign and convey meaning to create shared


understanding. This process requires a vast repertoire of skills in intrapersonal and interpersonal
processing, listening, observing, speaking, questioning,
analyzing, and evaluating. Use of these processes is
developmental and transfers to all areas of life: home,
school, community, work, and beyond. It is through
communication that collaboration and cooperation occur.

Communication may be verbal or non-verbal, depending


on the medium used. Verbal communication uses either
the written or spoken language. Non-verbal
communication makes use of non-linguistic symbols
such as sign language, facial expressions, and body
language.
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Communication process and key elements
The communication process is a simple model that demonstrates all the factors that can affect
communication. Communication is effective if the message that is received is the same one that is
sent.

A. Sender – The communicator or sender is the person who is sending the message. There are two
factors that will determine how effective the communicator will be. The first factor is the communicator’s
attitude. It must be positive. The second factor is the communicator’s selection of meaningful symbols, or
selecting the right symbols depending on your audience and the right environment.
B. Message – A communication in writing, in speech, or by signals
C. Receiver – The receiver is simply the person receiving the message, making sense of it, or
understanding and translating it into meaning. Now think about this for a moment: the receiver is also a
communicator. How can that be? (When a receiver responds, he is then the communicator.)
Communication is only successful when the reaction of the receiver is that which the communicator
intended. Effective communication takes place with shared meaning and understanding.
D. Channel - It is a medium through which a message is transmitted to its intended audience, such as print
media or broadcast (electronic) media.
If the wrong channel is used for the content and intent of the message, they might get lost. For example,
when a supervisor asks one of his employees to come and see him in his office, the message might not be
perceived the same if communicated in person or through a note left on the employee’s desk.
E. Feedback – Feedback can be a verbal or nonverbal reaction or response. It can be external feedback
(something we see) or internal feedback (something we cannot see), like self-examination. It is the
feedback that allows the communicator to adjust his message and be more effective. Without feedback,
there would be no way of knowing if meaning had been shared or if understanding had taken place.
Communication is a two-way process. The information goes out to a person on the other end. There is a
sender and a receiver. Simply put, effective communication is getting your message across to the receiver.
It is the sender’s responsibility to make sure that the receiver gets the message and that the message
received is the one sent.

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Communicating is not an isolated series of one skill, it involves several skills. For example, speaking
involves not only getting your message across but also being able to listen and understand what others
are saying (active listening) and observing the verbal and nonverbal clues in order to monitor the
effectiveness of your message.

Types of Communication
Verbal
Verbal communication is the use of language to transfer information through
speaking or sign language. It is one of the most common types, often used
during presentations, video conferences and phone calls, meetings, and one-
on-one conversations. Verbal communication is important because it is
efficient. It can be helpful to support verbal communication with both
nonverbal and written communication.
Nonverbal
Nonverbal communication is the use of body language, gestures
and facial expressions to convey information to others. It can be
used both intentionally and unintentionally. For example, you
might smile unintentionally when you hear a pleasing or enjoyable
idea or piece of information. Nonverbal communication is helpful
when trying to understand others’ thoughts and feelings.
Written
Written communication is the act of writing, typing or printing
symbols like letters and numbers to convey information. It is
helpful because it provides a record of information for reference.
Writing is commonly used to share information through books,
pamphlets, blogs, letters, memos and more. Emails and chats are
a common form of written communication in the workplace.

Visual
Visual communication is the act of using photographs, art,
drawings, sketches, charts and graphs to convey information.
Visuals are often used as an aid during presentations to provide
helpful context alongside written and/or verbal communication.
Because people have different learning styles, visual
communication might be more helpful for some to consume ideas
and information.

Forms of oral communication

A. Dyadic Communication
Dyadic or two-person communication is the basic form of oral
communication. It involves the sharing of ideas or information between
two persons who alternate as speaker and listener. Examples of this
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form are “chit- chat” between two friends, and an interview between a job applicant and a personal
officer.

B. Small-Group Communication
Small-group communication is a collaborative and systematic
sharing of ideas and information among three to eight persons in
order to reach a consensus or a common solution to a problem, or to
obtain facts.
Examples of this form are committee or board meeting, panel
discussion, and symposium.

C. Large-Group Communication
This consists of a speaker who addresses a considerably
large audience. It requires thorough preparation on the
part of the speaker.

D. Mass Communication
This form of communication may be done through either printed or
oral medium. If it is oral, it utilizes the airwaves. Through the
electronic media such as radio and television, the message reaches
a very large audience (nationwide or worldwide) instantaneously and
simultaneously.

Barriers in communication
Have you ever been talking to someone, and they misunderstand what you were saying? Why do
you think that happens? At any point in the communication process a barrier can occur. Barriers
keep us from understanding other’s ideas and thoughts. Barriers can appear at any point of the
communication loop. There are two types of barriers—internal and external.

Examples of internal barriers are:


• Fatigue Examples of external barriers include:
• Poor listening skills • Noise
• Lack of interest in the message • Distractions
• Fear • e-mail not working
• mistrust • Bad phone connections
• Past experiences • Time of day
• Negative attitude • Sender used too many technical words for the audience
• Problems at home • Environment.
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• Lack of common experiences
• Emotions.
• Attitude toward the sender or the information

Barriers keep the message from getting through.


When communicating, watch out for barriers. Monitor
the actions of the receiver. Watch her body language;
check to make sure the message the receiver received
is the one sent—ask questions and listen.

ACTIVITIES

Directions: Determine the communication process and key elements based on the underline
phrase. Write the letter of your answer on the spaces given. Select your answers from the box.

A). Sender B). Channel C ). Message D). Receiver E). Feedback

_____________________ 1. The State of the Union Address by the president is being broadcast
on public television.
_____________________
2. Paul cannot quite hear Jana’s speech because there is a fire truck
wailing outside the window.
_____________________ 3. Christy is giving a speech on air pollution.

_____________________
4. Frank listens intently and seems to understand Sam’s speech about
the Civil War.

_____________________ 5. Pam nods her head in agreement as she listens to Jenny speak.

_____________________ 6. Juan tells Bob about the football game he watched on TV last night.

_____________________ 7. Joe uses the telephone to order the pasta pot after watching an

infomercial on TV

_____________________ 8. Mary’s cell phone drops the signal when she is talking to her friend.

_____________________ 9. Joe uses the telephone


6 to order the pasta pot after watching an
infomercial on TV
_____________________
10. Mary’s cell phone drops the signal when she is giving instructions to
ASSESSMENT

Direction: Determine the types of communication and the types of oral communication.
Encircle the letter of the correct answer.

1. Two friend’s passing notes during class would be an example of what kind of communication?
A. Large Group communication
B. Small Group Communication
C. Dyadic Communication

2. What would the Top 9 music hit countdown on KGNC radio station be an example of?
A. Large Group communication
B. Small Group Communication
C. Mass Communication

3. A candidate making a campaign speech before a large audience in the community center would
be an example of what kind of communication?
A. Large Group communication
B. Small Group Communication
C. Mass Communication

4. Small group communication involves three to eight people that share a common goal.
A. True
B. False

5. The State of the Union Address by the president is being broadcast on public television.
A. Large Group communication
B. Mass Communication
C. Dyadic Communication

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ADDITIONAL ACTIVITY

Directions: Write your answer on the spaces given.


What communication barrier do you encounter most? How do you cope with it?

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What communication channel do you usually use? Why?

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REFERENCES:

https://electricalclass.files.wordpress.com/2016/02/plan-and-organize-work.pdf
https://memory.ai/timely-blog/how-to-lead-effective-communication-in-the-workplace
https://www.indeed.com/career-advice/career-development/types-of-communication

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https://smallbusiness.chron.com/10-effective-qualities-team-leader-23281.html
Pictures taken at pixabay.com and freepik.com

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