Personal Information

Surname / First Name Irfan Iqbal

Address Church Compound, Lalkurti, Rawalpindi Cantt, Pakistan.
Telephone (s) Office: +92-51-8356612 Mobile: +92-333-5304783
Email Irfaniqbal93@hotmail.com, irfanofficial0@gmail.com
Nationality Pakistani
Date of Birth 23-2-1989
Gender Male

Career Summary Professional customer service offering six (6) years of experience providing support in Tourism
Company. An unwavering commitment to customer service, with the ability to build productive
relationships, resolve complex issues and win customer loyalty. Strategic relationship building
skills, listen attentively, solve problems creatively, and use tact and diplomacy to find common
ground and achieve outcomes. Highly organized, efficient and skilled in a variety of office
support tasks, including:
 Office Organization & Administration  Spreadsheets & Reports
 Records & Database Management  Calendar management
 General Bookkeeping (A/P & A/R)  Meeting & Event Planning
 Telephone & Front Office Reception  Filing & Data Entry (55 WPM)
Work Experience
Name of Employer AAB Pvt. Limited – Islamabad, Pakistan
Consulting firm working in all the provinces of Pakistan including FATA, Gilgit Baltistan
and Azad Jammu and Kashmir.
Period August 2015 – April 2018
Position Held Administrative Assistant cum Data Entry Operator
Responsibilities / Duties  Operate telephone switchboard to answer, screen and forward calls, providing
information, taking messages and scheduling appointments.
 Collect, sort, distribute and prepare mail, messages and courier deliveries.
 File and maintain records.
 Schedule appointments, maintain and update appointment calenders.
 Coordination with project staff.
 Helping in preparation of Expression of Interest.
 Word processing.
 Letter writing.
 Creating and maintaining filing systems.
 Ordering and maintaining stationary equipment.
 Organizing and storing paper work.
 Photocopying and printing various documents on behalf of other colleagues.
 Training and supervising junior staff and delegating work as required.

Work Experience
Name of Employer UCAT – (University College of Advance Technologies) – Saddar – Rawalpindi.
Period April 2014 – July 2015
Position Held Admissions Officer / Front Desk Officer
Responsibilities / Duties  Supervised college admission procedures.
 Counseled students and parents regarding admission procedures and course selection.
 Educated parents and students regarding admission processes.
 Initiated and communicated with staff and faculty regarding admissions.
 Handled all aspects and procedures of student admissions.
 Provide necessary information over phone and via emails to admission seeking
students.
 Counseled students regarding academic programs.
 Assisted students in processing applications to get enrolled in the chosen courses.
 Provide continued support and encouragement to complete the courses successfully.
 Answering incoming telephone calls, determine purpose of the calls and forward calls
to appropriate personnel or department
 Work Experience
Name of Employer Mezban Trading Company (Pvt.) Limited – Ali Pur Frash – Islamabad.
Period August 2012 – February 2014
Position Held Cashier
Responsibilities / Duties  Providing customers a personalized, friendly and efficient cashiering services.
 Taking payments from customers via cash and credit cards.
 Responsible for the accurate and timely allocation of cash.
 In charge of daily cashbook management.
 Recording of monies received and paid out.
 Undertaking till balancing & administration activities in an efficient manner.
 Helping to resolve customer complaints.
 Training new cashiers.
 Sorting, counting and wrapping currency and coins.
 Balancing cash in the till with receipts.
Work Experience
Name of Employer Khushali Bank Ltd. – I-9/3 - Islamabad.
Period January 2012 – June 2012
Position Held Data Entry Operator
Responsibilities / Duties  Maintaining record of account opening forms.
 Scanning and sorting of SS cards.
 Checking account opening forms.
 Prepare source data for computer entry by compiling and sorting information,
establishing entry priorities.
 Process customer and account source documents by reviewing data for deficiencies,
resolving discrepancies by using standard procedures or returning incomplete
documents to the team leader for solution.
 Enters customers and account data by inputting alphabetic and numeric information on
keyboard or optical scanner according to screen format.
 Maintains data entry requirements by following data program techniques and
procedures.
 Contributes to team effort by accomplishing related results as needed.

Education and Training

Date 2011
Title of Qualification B.Com (Bachelors in Commerce)
Principal Commerce
Name of Institution CMIT College – Wah Cantt.
University of Punjab, Lahore

Date 2008
Title of Qualification I.Com (Intermediate in Commerce)
Principal Commerce
Name of Institution Ave Maria College (St. Mary’s College) – Lalazar – Rawalpindi
Federal Board

Date 2006
Title of Qualification Matric
Principal Science
Name of Institute St. Patrick’s High School – Murree Road – Rawalpindi
Rawalpindi Board

Date 2005
Title of Qualification CIT (Certificate in Information Technology)
Principal MS Word, MS Excel, MS PowerPoint, In-page
Name of Institute St. Joseph’s Computer Training Center – Lalazar – Rawalpindi.

Date 2010
Title of Qualification Internship
Principal Accounts, Credits, Operations.
Name of Institute Alfalah Bank Ltd. – City Saddar – Rawalpindi.

Date 2011
Title of Qualification Basic Bookkeeping and Accountancy Course
Principal Commerce
Personal Skills and
Competence
Speak Read Writing
Languages
Urdu Good Good Excellent
English Good Good Excellent
Punjabi Good Good Excellent