User Guide

Brocade Registration

Introduction
Disover how to register a new user account for support.broadcom.com.

Brocade Registration Process

Create a Broadcom profile so that you can take advantage of the many exclusive online resources that Broadcom has to
offer. To create a Broadcom account, perform the following steps.
1. From www.broadcom.com, click the Login drop-down menu and then Register.
For a direct link, go to https://portal.broadcom.com/web/guest/registration.

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2. Enter your email address, complete the captcha, and click Next.

For assistance with the captcha, there is an option to listen to an audible reading of the characters by clicking the small
audio button at the top left of the captcha image.
3. A verification code will be sent to your inbox. Emails will come from a broadcom.com email. If you have not received the
code, please check your spam, junk, or corporate spam (if applicable) for the email. If you still have not received the
email, please speak with your email administrator to ensure that emails from *.broadcom.com and *.sso.broadcom.com
are allowed, as the email could be blocked.

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4. Once you have the verification code, enter it in the text box and click Verify & Continue.

5. Enter your information including a password that contains the required characters. Accept the terms of use and click
Create Account.

NOTE: If your email domain is associated with a matching company on our list, it will display as shown below. This will also
upgrade your level of access. If the company is not displayed, you will have the option to upgrade later.

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6. As shown below, you will be presented with a set of Public services, with green check marks, based on the information
provided thus far. To continue building your profile for any Brocade Support Services, click Yes, I want to Build my
Profile.

7. To upgrade your access for Case Management and/or Software Downloads along with other services, click on Yes, I
want to Build my Profile and select Brocade Storage Networking to display the required fields.

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8. Enter the required information. A serial number with valid entitlement is required for access to Case Management,
Brocade Support Link (BSL), and/or Software Downloads. For Education and Licensing, valid company details are
required.

NOTE: For Education, Licensing, or SAN Reports access only, enter "123" in the serial number field, click Verify three
times, confirm/enter address and then click Submit.

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9. Review all of the details provided and click Confirm & Continue. If you need to edit any details, click Edit Response.

Congratulations, you have successfully completed your profile upgrade. Click Close.
10. Upon receiving your email approval, log in to https://www.broadcom.com/mybroadcom/login using your email address.
At the login page, enter your username and click Next. Then enter your password and click Sign In.

NOTE: Due to security reasons, on your next login the system will ask you to configure multifactor authentication. For
instructions, see Multifactor Authentication Configuration Settings.

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The system will load the Support home page. Brocade Storage Networking quick navigation links are located at the top of
the page. Click Brocade Storage Networking to expand the service options:

Brocade Storage Networking Flyout Menu

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See below for details on accessing Case Management, Software Downloads, Knowledge Base, License Management,
Brocade Support Link (BSL), SAN Reports, Brocade Lifetime Warranty, and Training & Education.

Online Case Management

 Case Management: A 24x7 case management system. Open, track, and update your support cases.
 Brocade Global Support: Link to several Brocade resources including contact numbers, support service descriptions,
and more.
 Case Management Guide: A step-by-step guide on opening, tracking, and updating your support cases.
 FAQ - Case Management: Answers to the most common questions on the case management tool.

Software & Documentation

 Software Downloads: Link to access software downloads and related documentation.
 Brocade Software Matrix: Software release support and posting matrices.
 Brocade Product End of Life: List of notices and EOL announcements.

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 Locating Brocade Content: Tips on how to locate Brocade product content.

Knowledge Base
Search the Knowledge portal for documentation, configuration guides, and technical details.

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License Management
 Licensing Portal: Link to generate license keys, guides, and license information.
 TrueFOS Certificate Request: Link to generate a Trusted FOS certificate.
 Beware of Counterfeit Licenses: Definitions and awareness around counterfeit licenses.

Brocade Support Link (BSL)

Link to BSL report configuration and scheduling:
 BSL information and documentation

 ASC gateway documentation and software downloads

 BSL information and deployment videos

 View reports

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SAN Reports
Get an accurate view of your SAN environment, time saving reports, enhanced change tracking, performance graphs, and
topology diagrams.

Brocade G610 Registration (Lifetime Warranty)

Brocade G610 Registration: Lifetime Warranty Serial Number Registration

NOTE: Brocade G610 Lifetime Warranty Registration is meant for Brocade Direct Support customers only.

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Training and Education

All your education needs in one place including our course catalog, fundamentals curriculum path, overview videos, and
procedures as well as FAQs.

Existing User: Upgrade Access/Build Profile

1. From the top right corner, click on your name to display the drop-down menu. Click My Profile.

2. Click Build your Profile.

3. Scroll to the bottom and click Yes, I want to Build my Profile.

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4. Select Brocade Storage Networking and click Submit.

5. Enter all required information. A serial number with valid entitlement is required for access to Case Management,
Brocade Support Link (BSL), and/or Software Downloads. For Education and Licensing, valid company details are
required.

NOTE: For Education, Licensing, or SAN Reports access only, enter "123" in the serial number field, click Verify three
times, confirm/enter address and then click Submit.

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6. Review the details provided and click Confirm & Continue. To edit any details, click Edit Response.

Congratulations, you have successfully completed your profile upgrade. Click Close.

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What Does an Enterprise Profile Have Access To?

 Education
Accessing Brocade Education via the Learning Portal
– Log on to the Learning Portal: www.broadcom.com/education.
– From the Learning Portal, use the search bar to search for training.
– https://www.broadcom.com/support/fibre-channel-networking/education
 SAN Health
Accessing Brocade SAN Health reports
– https://portal.broadcom.com/group/support/san-health
 Licensing
Accessing the Licensing Portal
– https://portal.broadcom.com/group/licensing-portal

What Does a Customer Profile Have Access To?

 All GA Brocade software and software documentation
– Fabric OS, Network Advisor, and SANnav
– Software release notes
– Software upgrade instructions
– Best practices and solutions
– Advisories and notices
 Case Management System
– Open, update, track progress, and resolve
 Brocade Support Link (BSL)
Accessing BSL
– Log on to the Brocade Support Link page: https://portal.broadcom.com/group/support/san-
health?p_p_id=SANHealth&p_p_lifecycle=0&p_p_state=normal&p_p_mode=view&_SANHealth_mvcRenderComm
andName=BslReports

General Brocade Information Page

https://www.broadcom.com/support/fibre-channel-networking

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Multifactor Authentication Configuration Settings

What Is MFA?
MFA is multifactor authentication. It adds a layer of security to ensure that “you are you” when you are at a location that is
not typical, such as off-network or traveling, or using another tool that requires extra security such as VPN.

There are four options that you can set up:

 Okta Verify

 SMS Authentication
 Email Authentication
 Symantec VIP

At least one MFA option is mandatory, but you can set up two, three, or all four if you prefer. This gives you multiple options
in various scenarios. For example, if SMS is your choice, this may work well when at your home office, but this may not be
an optimal solution if you travel internationally, due to the cost of international text. In that scenario, having another option
like Symantec VIP is a better choice.

Having multiple options setup also allows you to reset your own MFA should you change to a new PC, reimage your PC, or
change to another mobile device.

Access the MFA Setup Page

For newly registered users, upon first login to https://support.broadcom.com, they will be promoted to configure their MFA
settings.

Existing Enterprise users can navigate to https://login.broadcom.com/enduser/settings to configure their MFA settings.

From the top-right corner, click Edit Profile.

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MFA for New Registered Users

Select one of the options below to configure your multifactor authentication. Please note that all selections require a valid
company email address that the system will use for password resets, intermittent validation, and employment authentication.

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SMS Authentication
1. Select your country from the drop-down list of values.
2. Enter your mobile number.
3. Click Send code.

A validation code will be sent to your mobile device.

4. Enter the validation code, and click Verify.

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5. Confirm the option selected, and click Finish. Or select another option for MFA authentication.

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Email Authentication
1. Select Setup under Email Authentication.

2. Click SEND ME THE CODE. An email will be sent to the registered address.

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3. Obtain the login security code from your registered email.

4. After entering the code, click VERIFY.

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5. Confirm the option selected, and click Finish. Or select another option for MFA authentication.

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Okta Verify
Before proceeding, ensure that Okta Verify is installed on your machine. It can be downloaded from the Apple App Store or
Google Play Store.

Enroll your device with Okta Verify.

NOTE: The following instructions are illustrated using an iPhone running iOS 14.4. The instructions may vary for an
Android device.
1. Under Extra Verification, click the Setup button next to Okta Verify.

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2. At the prompt, click Setup.

3. Select your device type (iPhone or Android), and then click Next to continue with device enrollment.

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4. The scan barcode window appears.

5. On your mobile device, launch the Okta Verify app.

6. If you are setting up the Okta Verify app for the first time on your mobile device, you will receive a Welcome to Okta
Verify window.
7. Tap Get Started and Next.

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8. Tap Add Account.

9. On the Choose Account Type window, tap Organization.

10. Tap Scan a QR Code. You may be prompted to allow camera access to the app. Tap OK.

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11. Point the camera to the barcode on your computer screen. The camera detects and reads the barcode automatically,
and your device is enrolled.

12. On your mobile device, you will be asked whether you wish to allow push notifications for the Okta Verify app. Tap Allow.
On the notifications permission pop-up, tap Allow.

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13. You will see an Account Added window. Tap Done to continue.

Upon successful enrollment, the barcode on the Setup Okta Verify page will show a green checkmark.

You will be directed back to the Okta Account page, and your Okta Verify will be set up.

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Symantec VIP
Before proceeding, ensure that Symantec VIP is installed on your machine.

NOTE:
 Symantec VIP is installed on a single PC, Mac, or mobile device, and only one installation per user is allowed.
 If you change your PC or have it reimaged, you must reset your MFA in order for Symantec VIP to work on the
new or reimaged system.
1. Under Extra Verification, click the Setup button next to Symantec VIP.

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2. At the prompt, click Setup.

3. A prompt will appear asking for the credential ID, security code 1, and security code 2.
4. VIP Access on a PC or Mac:
a. Launch Symantec VIP on your PC or Mac.
A small black box will appear at the bottom right of the screen.
b. Credential ID is the first box. Enter the ID in the Enter credential ID field in Okta (Step 2).
c. Security Code appears below the credential ID. Enter the number in the Security code 1 field in Okta (Step 2).
d. After 30 seconds, the security code will change. Enter the new security code in the Security code 2 field in Okta
(Step 2).
e. Click Verify.

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5. VIP Access on a mobile device:

a. Launch the Symantec VIP app on your mobile device.
On the VIP Access main page, you will find the following:
b. Credential ID is the first box. Enter the ID in the Enter credential ID field in Okta (Step 2).
c. Security Code will appear below the credential ID. Enter the number in the Security code 1 field in Okta (Step 2).
d. After 30 seconds, the code will change. Enter the new security code in the Security code 2 field in Okta (Step 2).
e. Click Verify.

You will be directed back to the Okta Account page, and your Symantec VIP will be set up.

General Brocade Information Page

https://www.broadcom.com/support/fibre-channel-networking/

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