PAGE 1 OF 4

Service for
Account Number: 07803-522525-07-4
RICARDO GONZALES
184 LINDEN ST APT 1D
YONKERS NY 10701-4283

Your Monthly Statement

Billing Period Due Date Amount
07/01 - 07/31 July 15, 2023 $63.55

Your account is enrolled for Auto Pay.

Your Account Summary

Includes Payments Received By 06/25/23
Any payments and other activities after this date will be on the next bill.

Previous Balance and Payments

Balance Last Statement $63.55
Payment(s) - Thank You -$63.55 cr
Previous Balance $0.00
New Bill Activity
Current Monthly Charges $62.48
(Includes credits and adjustments since last statement)
Total Taxes & Fees $1.07
Total Amount Due by July 15, 2023 $63.55

Total Savings this month = $110.00. Please see page 3 for details.

Please turn over for payment.

1111 STEWART AVENUE

BETHPAGE NY 11714-3581

CHANGE SERVICE REQUESTED

#BWNHGYM
#PGHPCEBBEBEPG0#

RICARDO GONZALES
184 LINDEN ST APT 1D
YONKERS NY 10701-4283
 PAGE 2 OF 4
RICARDO GONZALES
Account Number: 07803-522525-07-4
Total Amount Due: $63.55

Optimum Updates

Payment of your bill confirms your acceptance of the Residential General Terms and Conditions of Service, viewable at
optimum.com/terms-of-service.
CLASS ACTION SETTLEMENT NOTICE. You may have a right to receive a cash payment as part of the settlement of a lawsuit
regarding the Network Enhancement Fee or Network Access Surcharge charged to certain internet customers and the
Broadcast Station Programming Surcharge, TV Broadcast Fee, Sports Programming Surcharge, and/or Regional Sports
Network Fee charged to certain television customers. For more information about the lawsuit and the settlement, including how
to submit a claim, exclude yourself from the settlement, or object to the settlement, visit the settlement website at
OptimumSuddenlinkFeeSettlement.com or call (833) 549-9657.
We strive to bring you the best experience for the best value. You've been enjoying a promotional rate on your Internet
service, and we want to let you know it's ending. Beginning with your next bill, you'll see an increase of no more than
$20 to your monthly charges before taxes and fees. We appreciate your loyalty and thank you for being a customer.
More ways to save. Did you know there are ways to pay less for your Optimum service? Through the Federal Government's
Affordable Connectivity Program (ACP), you may be able to get up to a $30/month credit for Internet service. See if you qualify
at optimum.com/acp. By adding Optimum Mobile to your service, you can save up to $15 a month on your internet service.
Learn more at optimum.com/mobile.
Starting May 23, HBO Max will appear as Max (incl HBO) on your bill. An expanded service of hit movies, original series and
more available to stream at no additional cost.
Get answers to common questions with helpful articles, user guides, and more at optimum.net/support.

Optimum Information

Your FCC Community ID# is NY 0638.

Optimum Stores/Payment Locations

You may pay your bill at optimum.net or at any of our Optimum Stores. For store hours by location go to optimum.com/stores.
Optimum Store Near You:
609 Center Avenue, Mamaroneck, NY 10543
Mail your payment to: PO Box 70340, Philadelphia, PA 19176-0340
To make changes to your account or pick up new equipment, you need to be an authorized user. This means that your name
must be listed on the account, and to ensure account security, you will need to present a photo ID.
To find other locations where you can make a payment in person, contact any of the following:
Checkfree Pay 1-855-578-6415 or checkfreepay.com Western Union 1-800-354-0005, option 5 or westernunion.com

Please return this section with your payment. Be sure the address below is in the return envelope window.

*0780352252507*

Mailing Your Payment

Account Number: 07803-522525-07-4

Payment Due Date: July 15, 2023
Total Amount Due: $63.55 000-06-23-A-C

Amount Enclosed $
OPTIMUM
Make checks payable to Optimum. PO BOX 70340
PHILADELPHIA PA 19176-0340

07803 522525 07 4 3 006355

 PAGE 3 OF 4
RICARDO GONZALES
Account Number: 07803-522525-07-4
Total Amount Due: $63.55

Your Account Details Your Monthly Savings = $110.00

BALANCE LAST STATEMENT $ 63.55 Review "Your Account Details" for more
information on your discounted rates
PAYMENTS and credits and how long you will
06/15 Credit Card Pymt -63.55 cr receive these monthly savings.

Total Payment(s) - Thank You -$63.55 cr

Your Credit Promotion Is Effective Until 07/31/2023

Customer Service
INTERNET
06/02 Max 15.99 Be sure to first check optimum.net for
(Max App Access Only) answers to all your questions.
07/01 - 07/31 Optimum Internet 89.99 Need more help?
(Incl. FREE unlimited Online Products & Support
access to Optimum WiFi) Online bill pay, optimum.net/paybill
1 Gig Internet 50.00 Channel lineup, optimum.com/tvlineup
Gateway 12.00 Chat with us, optimum.net/chatnow
Help, twitter.com/optimumhelp
Smart Router 0.00 Add services, optimum.net/upgrades
Network 4.50
Enhancement Fee Optimum Stores
For a store nearest you visit,
Internet Credit -105.00 cr optimum.com/stores
Total Internet $ 67.48 Customer Support Numbers
1-914-378-8900

OTHER SERVICES Written Correspondence

07/01 - 07/31 Auto Pay Discount -5.00 cr Altice USA
Attn: Shared Services
(Incl. Paperless Billing)
200 Jericho Quadrangle
Incl. $5.00 Promotional Savings
Jericho, NY 11753
Total Other Services -$ 5.00 cr Moving?
Let us make it easy.
Visit optimum.com/moving
TAXES & FEES or call us for special offers for movers.
07/01 - 07/31 State and Local 1.07
Sales Tax

Total Taxes & Fees $ 1.07

Total Amount Due $ 63.55

 PAGE 4 OF 4
RICARDO GONZALES
Account Number: 07803-522525-07-4
Total Amount Due: $63.55

Billing errors must be reported to us within 30 days, in writing, detailing the error and sent to the Customer Support address on your bill.
We'll investigate and reply within 10 days. To avoid service interruption, you should pay the undisputed portion of the bill. If you're not
satisfied with our reply, you may write to The New York Department of Public Service, Three Empire State Plaza, Albany, NY 12223-1350
or call 1-800-342-3377.
You're billed each month in advance for the next month's services. Service cancellations are effective on the last day of the then-current
billing period. For more details, please visit optimum.com/terms. Rates subject to change or discontinuance at any time. At the end of
your promotion, you will be billed rate card pricing for all services and fees. Promotional Credits subject to change or discontinuance w/o
notice; if expiration date shown, credit remains thru date if current service levels maintained. Visit optimum.com/pricing-packages for
current residential non-promo rates and optimum.net/pricing-packages-business for current business non-promo rates.
If any changes are made to your account during the month, partial month charges may apply. Charges for On Demand/Pay Per View
(PPV) will appear on the next billing statement following your order. On Demand/PPV purchases aren't subject to refund or credit. Use
parental control features to avoid unwanted purchases.
If your monthly account balance for On Demand/PPV selections exceeds $55 ($175 for customers in good standing after 90 days), we
reserve the right to limit additional On Demand/PPV orders.
There is an additional monthly charge for equipment, including cable boxes and remote controls. There is also a monthly fee to access
premium or digital programming on additional TV sets in your home.
Your monthly bill includes all government fees. TV Taxes and Fees includes an FCC fee and payments required under Altice's franchise
agreement to support public, educational or government channels. Taxes and Fees are subject to change.

Authorization to convert your Check to an electronic funds transfer:

By sending your check to us as payment, you authorize us either to use info from your check to make a one-time electronic funds transfer
from your account or to process the payment as a check transaction.
Payment is due by the date indicated on the front of your bill. If you're a TV customer, payments not received within 15 days of the due
date may be sent to collections and will be assessed a late fee if not paid within 30 days of that date. Additionally, you'll receive written
notice of service interruption for non-payment. If you're not a TV customer, payments not received within 2 days of the due date will be
assessed a late fee and sent to collections within 13 days of that date. You'll continue to be charged a fee of $10 on each subsequent
past due bill if payment is not received by the due date indicated.
Payments can be made at no charge through our automated phone system by calling Customer Support. Follow the phone prompts to
make a one-time payment by check or credit card. Entering your Optimum account number and zip code authorizes an ACH debit entry to
your bank account that can only be revoked by speaking with a representative.
If your service is interrupted or downgraded for non-payment, payment of the past due amount and applicable restoration charges are
required before service is restored to prior level. Service interruption or downgrade will affect TV, internet, and phone services. If your
service is disconnected for non-payment, full outstanding balance, a re-installation fee up to $79.95, and one months service in advance
will be required before a re-connection is scheduled.
You're responsible for lost, damaged or unreturned equipment and will be charged the full replacement fee for each. For list of current
replacement fees, visit optimum.net/pricing Other Services & Charges.
If your bank returns your check unpaid, you'll incur a $20 fee.

If you're experiencing an issue with service:

1. Be sure all of your equipment is plugged in and powered on.
2. For TV issues:
A) Check that your TV is on the correct input for your digital cable box by pressing the SOURCE, INPUT or TV/VIDEO button on the
remote that came with your TV or the actual TV itself.
B) Reboot your cable box. Unplug the power cord from the back of the cable box, wait 5 seconds then plug it back in. When you see
"turn" and "on" alternating on the front panel, turn it back on. When a channel or time is displayed on the front panel you are ready to
watch TV.
3. For phone/internet issues:
A) Reboot your modem and router (if you have one). To do this, unplug the power from your modem and battery backup if you have one.
Then unplug the power from your router. Wait 5 seconds, then plug the modem back in. It may take a minute to fully restart. If you're
using a battery backup, reconnect it to the modem now. Plug the router back in, wait 30 seconds, then check your connection by opening
a web browser.
4. If you are still having a problem, residential customers can visit optimum.net/support and business customers can visit
business.optimum.net/support for information.
If you have a cable-related outage that lasts for more than four consecutive hours, you'll receive full credit on your bill for the time lost
provided you contact us within 30 days of the outage.
Programming subject to change, see optimum.net/contractrenewals for details.
Parental Control: Your cable box allows you to block one or more channels and On Demand/Pay Per View purchases. For information,
visit optimum.net/parentalcontrol or optimum.net.
Closed Captioning: For immediate closed captioning issues, contact us: 1-888-420-0777 (phone), 516-803-1682 (fax) or
CCQuestions@alticeusa.com. Mail written closed captioning complaints to: Vinny Guerrera, Director Executive Customer Relations / 200
Jericho Quadrangle, Jericho, NY 11753.
B38