Prasad has over 3 years of experience in customer support roles. He currently works as a Transportation Specialist at Amazon where he ensures smooth functioning of their freight network across North America. Previously he was a Technical Support Analyst at 247.ai where he provided remote technical support to customers. He has strong communication, problem solving, and data analysis skills.
Prasad has over 3 years of experience in customer support roles. He currently works as a Transportation Specialist at Amazon where he ensures smooth functioning of their freight network across North America. Previously he was a Technical Support Analyst at 247.ai where he provided remote technical support to customers. He has strong communication, problem solving, and data analysis skills.
Prasad has over 3 years of experience in customer support roles. He currently works as a Transportation Specialist at Amazon where he ensures smooth functioning of their freight network across North America. Previously he was a Technical Support Analyst at 247.ai where he provided remote technical support to customers. He has strong communication, problem solving, and data analysis skills.
Prasad has over 3 years of experience in customer support roles. He currently works as a Transportation Specialist at Amazon where he ensures smooth functioning of their freight network across North America. Previously he was a Technical Support Analyst at 247.ai where he provided remote technical support to customers. He has strong communication, problem solving, and data analysis skills.
Transportation Specialist –– Amazon October2021 – April 2023
PROFILE • Skilled in utilizing various communication channels,
including email, chat, and phone, to address Dedicated and results-driven customer needs and exceed service expectations. professional with 3 years of • Able to quickly understand the business impact of experience in International the trends and make decisions to drive efficiency Customer Support. Proven based on available data. expertise in delivering exceptional • Played a critical role in ensuring the smooth customer service, managing functioning of Amazon's freight network across inquiries, and resolving issues North America effectively. Possesses strong • Develop service level, quality and cost problem-solving abilities and a performance measurements. collaborative approach to working • Experience in managing supply chain disruptions. with cross-functional teams. Adept at maintaining a positive and • Proficient in using Microsoft Excel for data entry, customer-centric attitude in high- analysis and visualization. pressure environments. Seeking to • Able to import and export data from various leverage my skills and experience sources, such as CSV, text files, and databases. to contribute to a dynamic team • Schedule, track, monitor and resolve orders within and enhance overall customer established guidelines/SOP experience. • Also handle calls from dispatch management, site POCs and technicians.
CONTACT Technical Support Analyst PHONE: 247.ai June 2020 - October 2021 +91 7032784284 • Ability to diagnose and troubleshoot technical issues WEBSITE: related to hardware, software, and networking. linkedin.com/in/sai-pagadala- • Excellent customer service skills, including the ability to effectively communicate with customers and provide 304286211 timely and accurate technical support. • Experience in providing remote technical support EMAIL: using various tools and technologies, such as remote pagadalasai97@gmail.com desktop software or VPNs. • Ability to install and configure software applications, including customizing settings to meet specific user needs.
EDUCATION Computer Science Engineering 60% 2019 AVN Institute of Engineering and Technology, Hyderabad
Board of Intermediate (MPC) 74% 2015
Sri Gayatri Jr. College, Hyderabad
Secondary School Certificate 85% 2013
Roch Memorial High School, Hyderabad
ACADEMIC PROJECT DYNAMIC EVALUATION OF RESULTS USING WEB BASED APPLICATION:
The WebApp designed will provide easy access to results of
the students, and they will not have to face problems in terms of server down or crash which usually happens with JNTU’s when they release the results. Our application will not only help students to check their results quickly and with ease, but it also retains all the results which they can access anytime and also in a personalized manner.
TECHNICAL SKILLS • Technical Support • Data Analysis • Effective Communication Skills • Quality Assurance • Remote Desktop Assistance
PERSONAL DETAILS
DOB: 23/04/1997
Languages Known: English, Hindi and Telugu
Address: Hyderabad, TS, India
ACTIVITIES
• I was a member of my college’s organization for
student of the Computer Science and Engineering (CSE) Department, AVN Society of Computer Engineers and Technocrats (ASCENT). • I’ve also participated in a three-day Webinar conducted on Python Programming Language by IIT Bombay at my college. • I’ve been an active participant in many of my school and college events.
DECLARATION
I hereby declare that the above furnished information is true
