Fuso Tem - 2022

Technical Exchange Meeting
RC Central Africa
November 2022
Agenda
1 Current Technical Topics

2 FUSO Diagnostic Tools update
3 CS portals Overview
4 Change Management
5 Parts Topics
6 Training
7 Workshop process update
Daimler Truck AG Technical Exchange Meeting RCCA / DCVA / Nov 2022

Agenda

4 Change Management
5 Parts Topics
6 Training

FA/FI : Flywheel ring gear & Starter Motor Failure
Affected Market Kenya/ Sudan Vehicle model FA/FI Occurence 25
Failure Information Resolution Status
• Parts Investigation completed, resolution

expected Mid December
Field issue resolution

• Fix by failure
• Ensure parts availability in stocks
Broken Flywheel ring gear teeth
Part Number Part Description Qty/
Vehicle
MX913346 RING GEAR,FLYWHEEL 1
MX916126 1
STARTER ASSY
Observation
 Hard start & noise
 .
Initial findings:
 Failures reported beyond 1st year of vehicle operation
 Reported in applications with frequent start stop
Broken Stater pinion gear teeth operations
Daimler Truck Technical Exchange Meeting RCCA / DCVA / Nov 2022

FA/FI : Engine oil pump failure
Affected Market Kenya Vehicle model FA/FI Occurence 20
Failure Information Counter Measure & Feedback Resolution Status

ICA
 Valve operating pressure in ICA design • Improved Oil pump Implementation in
maintained at 9.9 bar by shifting groove & series
relief hole position inward by 1 mm. • 1 year Extended warranty for pre cut
off vehicles (Notification to be shared)
ESN cut off 400921D0003946
Pressure relief snap ring

failure
Q – Issues Observed Improved part number details
Observation Part Number Part Description Qty/
Vehicle
 Oil Pressure light during operation MX954766 ZB OIL PUMP 1
 Engine seizure.
Root Cause:
 Higher pressure observed with high frequency pulsation at Oil pump Outlet . This leading to Field issue resolution
higher frequency actuation of relief valve & multiple impacts of Snap ring resulting in fatigue
• Long block(MX943748) fitment
failure.
• Ensure min 1 long block in stock

FJ : CPC Failures
Affected Market All Vehicle model FJ Occurence 10
• Alternator back cover design changed. New

improvement part expected in Series
• Design change of lug
Variable RPM band enabled partially Field issue resolution
• Fix by failure
• Attach initial quick test log report along with PQR.
• Check for RPM band symbol in INS & also battery
voltage in the vehicle.
Failure Observation
 Vehicle in limp home mode
Root cause
 Disturbance( Spike) in the internal line during power supply
Quick test result: CPC not regulation, damaging the microcontroller & thus losing the
detected powertrain communication.
 Failure is also happening when battery is low & after
successive ignition trials.

FJ : Alternator Failures
Affected Market All Vehicle model FJ Occurence 10

• Alternator back cover design changed. New
improvement part expected in Series
• Design change of lug
Failure Observation
 Vehicle not charging
Root cause
 Strong bend of the cable directly behind the
cable lug leads to pre loading of the cores that Field issue resolution
are continuously stressed from engine
vibrations, resulting in arcing when the cable
• Fix by failure, replace alternator
strands starts failing ultimately shorting the assembly
alternator regulator.

FJ2523C : Interaxle propeller shaft failure
Affected Market Kenya Vehicle model FJ 2523C Occurence 15
Failure Information
Resolution Status
• Improved part number
implemented in series.
Q – Issues Observed Counter Measure & Feedback

Observation
 Noise from Interaxle propeller shaft PCA
Root Cause:
 Variable thickness circlip & 100%
Improved part number details
 Looseness/ Lesser flex effort in UJs observed in
finished parts at Dana EOL
inspection post yoke welding introduced Part Number Part Description Qty/
 Cross hole symmetry deviation due to higher torque from May’19 Vehicle
loads in application leads to Misalignment b/w  2045l inter-axle shaft series implemented
bearing & trunnion axis resulting in High heat in construction models (17000Nm ) VIN PROPELLER SHAFT RR /
1
generation & subsequent UJ failure Cut off: MEC2411BGMP005380 CKD MX953697 2045L/INTER AXLE/DA

Maintenance Improvement measures: Filter Kits introduction to reduce
parts inventory complexity FJ & FI
HDT filter Kits MDT filter Kits
MX924350 MX913401
MX924349 2
1
1
CONTENT CONTENT CONTENT

PART DESCRIPTION PART DESCRIPTION PART DESCRIPTION
FUEL FILTER / FILTER ELEMENT WITH
MX908543 MX924349 Element set MX928481 LU OIL FILTER / MDT
TOP& B
MX907163 SEALING WASHER MX910093 FUEL PRE-FILTER / KIT

MX908483 OIL FILTER ELEMENT (P/S)
FUEL FILTER CARTRIDGE - INSERT /
MX914625 MX910095 MAIN FILTER / KIT
WITH O
MX908484 OIL FILTER ELEMENT / STRAINER
MX907158 GASKET / ROCKER COVER MX909956 SEAL FOR CYLINDER HEAD COVER
MX939959 OIL FILTER
MX949306 RADIAL SHAFT SEALING RING MX909958 SEAL FOR CYLINDER HEAD COVER / LIP-TYPE

Repair Kits & service procedure updates in shop manual to optimize
repair costs (DICV-NF-SB001-2021)
Clutch Master Cylinder
Parts Catalogue Shop Manual Implementation

Clutch Booster

Air Dryer
Repair
Major Kit
Cartridge

Spring Break Actuator
Special tool Requirement

Agenda

4 Change Management
5 Parts Topics
6 Training

1 FUSO Diagnostics tool overview
1 FUSO Diagnostics tool overview
1.2 FUSO diag. tool and vehicle model
FUSO diag. tool and vehicle model
4 kinds of diag. tool are prepared for vehicle models.
Vehicle model Diag tool Interface Target ECU Remark
NEW FUSO HDT INS, ABS, CPC, MR, GSII, DAS starts up from
FD (DAS) FUSO Connect
<FJ, FO, FZ, TP, TS, TV> PSM, WS FD
NEW FUSO MDT Diagnostics tool EDC17CV54, ABS,

ECUSpace-FUSO Engine ECU
<FA, FI> (SamtecHSlight Ⅱ) INS<EURO4>
TF CANTER EURO V
FD (Xentry) FUSO Connect EEC, ICUC, SSAM, ABS EURO4
With 4P10
Legacy FUSO vehicles ROSA

MUT-3 VCI or F-VCI ABS, 6M6, 4M5
(TD CANTER, FK, FM, ROSA) EURO 4 is included
FD : FUSO Diagnostics, DAS: Diagnosis Assistance System

Diagnostic software & license ordering process change to D2S
1
3
• Ensure correct material number is
entered, table reference provided
• Enter Correct quantity as per
requirement/ availability in
workshop
Material Number Description Applicability 3. Click on simulate & proceed to create order
4. D2S contact will receive an e-mail from the following address.
06EXX0105MA ECU Space New installation
LP3_FG3@DAIMLER.COM
06EXX0134MA FUSO DIAGNOSTICS New installation 5. Kindly contact us so we can support for PI generation and license
06EXX0105MB ECU Space Annual license fee processing RC CA contact:
06EXX0137MC FUSO DIAGNOSTICS Annual license fee

FUSO Diagnostic tool Ticketing Portal Introduction as continuous
improvement
Important Information
https://ascent-dit.mitsubishi-fuso.com/DI/RaiseTicket
• Limited to 2 users per GD
• License issuance, installation errors
• Access linked to FUSO Ascent,

Ticketing Module usage similar to FUSO Ascent ticket Module

Agenda

4 Change Management
5 Parts Topics
6 Training

FUSO Ascent: Central Aftersales information platform
Accessing Fuso Ascent Major Modules & Key Information Support
https://ascent2.mitsubishi-fuso.com/
• Relevant for all

aftersales personnel
• Access is charged per
location & is not based
on number of users
• Guided online tutorial for different modules
• Contact FUSO CS for access creation

PHOENIX & FALCON: Product Quality Reporting Platform & Warranty
claim submission platform
FALCON PHOENIX
Role Users Support Role Users Support

• Warranty claim • Warranty administrators • Contact FUSO CS for • Product quality • Report creator: warranty • Contact FUSO CS for
Submission platform access creation reporting platform access creation
admin/Workshop
supervisor • Best practises workshop
• Online warranty training rolled out deadline 31st Oct • Report approver; carried out on request.
workshop manager

Phoenix & FALCON system improvements done to reduce PQR
preparation time & improve feedback system
1 Phoenix notifications update 3 Create PQR from Claim & Vice Versa
Before After Before

PQR and claim prepared separately
After
• Email auto generated for parts return
• Need to check action folders
& additional information requests
for this information After PQR submission can create warranty claim and Vice
• Enable Email notifications in settings  •
Versa common fields filled automatically
2 Simplification of QRS Template
Before After
• QRS template now has 29

• QRS template had 36 field fields and 18 are Mandatory
and 23 were Mandatory • Color coding to differentiate
mandatory fields

Important Timelines for warranty processing
Warranty claim process overview
30 Yes NO
Response
Denied & Closed
1
60 Additional 14 Submit Appeal
4
information request
NOT OK
Warranty Claim Submission
NOT OK NOT OK
60 days at the latest after job Appeal
Judgement
card is opened
Warranty Registration OK
Claim
Within 30 days after delivery Judgement
to end customer
Approved
OK
MFTBC Warranty
mftbc_international_claims_management@daimler.com Payment Processing & Disbursement
Contact

CS Retail Cockpit captures parts & service KPIs from General
Distributors (GD)
What is the CS Retail Cockpit? System Screenshots
Web portal with Fuso Ascent interface which captures

Service & Parts reports
GDs are requested to fill out KPIs on a monthly /

quarterly / semiyearly basis
Cross functional visibility of retail data 

MFTBC, RCs and GDs are connected in the portal
Online dashboards with industry standard and Fuso-

specific KPIs are created automatically
Reports are 24/7 accessible and downloadable in pdf and

excel format

We Will Be Back After The Break:
Nairobi:12:25 Abidjan:09:25
Khartoum:11:25 Lagos:10:25

Agenda

4 Change Management
5 Parts Topics
6 Training

FUSO Change Management
7th - 8th Nov 2022
CR number I180574701
Change description Fire extinguisher mounting position change from B Pillar to Dashboard
Malaysia ✔ Ecuador GCC GE RHD ✔ GE LHD ✔ Indonesia

Affected markets
Vietnam/
Kenya ✔ Latina HAP Newzealand ✔ SouthAfrica ✔ Thailand ✔
Philippines
914R 1017R 1217R 1523R ✔ 1628R ✔ 2523R ✔ 3128C ✔ 4928TT ✔ 2040S 4040K
Thunderbolt
1623C ✔ 1828R ✔ 2528C ✔ 3128CM ✔ 4028TT ✔
MDT
HDT
Affected models 917R 1214R 3340S
1014R 1217C 1623R ✔ 1823R

2523R 2523C ✔ 2528R ✔ 3340K
Market requirement Existing New

Reason for Quality improvement Pictorial represent
change
Continuous improvement
Delta cost
Nil
impact
Remarks Mounting position changed for ease of access
SoP @ DICV (CBU) Mar’21
Spare part compatibility -
VIN cut-off @ DICV (CBU) MEC2412BCMP102861 VIN cut-off CKD To be implemented
Daimler Truck AG ✔ Change implemented ✔ Change to be implemented Technical Exchange Meeting / RC Central Africa / Nov 2022 32
Change description Loctite introduction in front axle wheel hub cap to avoid grease leak
Malaysia ✔ Ecuador ✔ GCC ✔ GE RHD ✔ GE LHD ✔ Indonesia

Affected markets
Vietnam/
Kenya ✔ Latina HAP ✔ Newzealand ✔ SouthAfrica ✔ Thailand ✔ ✔
Philippines
914R 1017R 1217R 1523R ✔ 1628R ✔ 2523R ✔ 3128C ✔ 4928TT ✔ 2040S 4040K
Thunderbolt
1623C ✔ 1828R ✔ 2528C ✔ 3128CM ✔ 4028TT ✔
MDT
HDT
1014R 1217C 1623R ✔ 1823R ✔

2523R 2523C ✔ 2528R ✔ 3340K

change
Delta cost
Nil
impact
Remarks Loctite has been planned for introduction in front axle wheel hub cap to address grease leak issue reported in field
SoP @ DICV (CBU) Apr’21
VIN cut-off @ DICV (CBU) MEC7774CDMP049202 VIN cut-off CKD To be implemented
Change description Selector shaft design optimization in G85 SAE3 models
Malaysia Ecuador ✔ GCC ✔ GE RHD ✔ GE LHD ✔ Indonesia

Affected markets
Vietnam/
Philippines
914R 1017R ✔ 1217R ✔ 1523R 1628R 2523R 3128C 4928TT 2040S 4040K
Thunderbolt
917R ✔ 1214R ✔
MDT
HDT
Affected models 1623C 1828R 2528C 3128CM 4028TT 3340S
1014R 1217C ✔ 1623R

2523R 1823R 2523C 2528R 3340K

change
Delta cost
Nil
impact
Remarks Bearing bush eliminated and drill hole depth reduced in Selector Shaft without changes in shifting effort for G85 SAE3 Models
SoP @ DICV (CBU) June’21
Spare part compatibility No
VIN cut-off @ DICV (CBU) MEC0524P8NP049796 VIN cut-off CKD To be implemented
Change description Exhaust manifold communization for OM906 engine

Affected markets
Vietnam/
Philippines
914R 1017R 1217R 1523R ✔ 1628R ✔ 2523R ✔ 3128C ✔ 4928TT ✔ 2040S 4040K
Thunderbolt
1623C ✔ 1828R ✔ 2528C ✔ 3128CM ✔ 4028TT ✔
MDT
HDT
1014R 1217C 1623R ✔ 1823R ✔

2523R 2523C ✔ 2528R ✔ 3340K

change
Delta cost
Nil
impact
Remarks As a part of synergy and standardization, exhaust manifold of OM926 & OM906 engines have been commonized
SoP @ DICV (CBU) August’21
Spare part compatibility Yes
VIN cut-off @ DICV (CBU) MEC2547BHMP108958 VIN cut-off CKD To be implemented
Change description Air filter material change from foam type to pleated type for improved dust/mud filtration

Affected markets
Vietnam/
Philippines
914R 1017R 1217R 1523R ✔ 1628R ✔ 2523R ✔ 3128C ✔ 4928TT ✔ 2040S 4040K
Thunderbolt
1623C ✔ 1828R ✔ 2528C ✔ 3128CM ✔ 4028TT ✔
MDT
HDT
1014R 1217C 1623R ✔ 1823R ✔

2523R 2523C ✔ 2528R ✔ 3340K

change
Delta cost
Nil
impact
Remarks Foam type air filter is replaced with pleated type to avoid mud/dust entry which improves blower functionality
SoP @ DICV (CBU) Aug’21
VIN cut-off @ DICV (CBU) MEC897FCHMP110252 VIN cut-off CKD To be implemented
Change description Side indicator lamp connector design optimization for quality improvement

Affected markets
Vietnam/
Philippines
914R ✔ 1017R ✔ 1217R ✔ 1523R 1628R 2523R 3128C 4928TT 2040S 4040K
Thunderbolt
917R ✔ 1214R ✔
MDT
HDT
1014R ✔ 1217C ✔ 1623R

2523R 1823R 2523C 2528R 3340K

change
Delta cost
Nil
impact
Remarks Pigtail wiring harness has been removed and housing has been modified and replaced with integrated connector to avoid water entry
SoP @ DICV (CBU) Aug’21
Change description Turbo hose material change from ECO to EPDM

Affected markets
Vietnam/
Philippines
914R 1017R 1217R 1523R ✔ 1628R ✔ 2523R ✔ 3128C ✔ 4928TT ✔ 2040S 4040K
Thunderbolt
1623C ✔ 1828R ✔ 2528C ✔ 3128CM ✔ 4028TT ✔
MDT
HDT
1014R 1217C 1623R ✔ 1823R ✔

2523R 2523C ✔ 2528R ✔ 3340K

change
Delta cost
Nil
impact
OM906 engine has an open crank case ventilation system and hence the turbo hose material changed from ECO to EPDM as a part of continuous
Remarks improvement
SoP @ DICV (CBU) September’21
VIN cut-off @ DICV (CBU) MEC831EBJMP110736 VIN cut-off CKD To be implemented
Change description New side indicator lamp housing with integrated connector to avoid water entry

Affected markets
Vietnam/
Philippines
914R 1017R 1217R 1523R ✔ 1628R ✔ 2523R ✔ 3128C ✔ 4928TT ✔ 2040S 4040K
Thunderbolt
1623C ✔ 1828R ✔ 2528C ✔ 3128CM ✔ 4028TT ✔
MDT
HDT
1014R 1217C 1623R ✔ 1823R ✔

2523R 2523C ✔ 2528R ✔ 3340K

change
Delta cost
Nil 1.Housing with Integrated Connector –Molex make with IP 67
impact 2.New Terminals , instead of harness, to match connector
To address the field quality concern, new side indicator lamp with integrated connector and harness modification has been implemented to avoid
Remarks water entry
SoP @ DICV (CBU) November’21

MEC841FBLMP113736 (RHD)
VIN cut-off @ DICV (CBU) MEC2167RLNP113422 (LHD)
VIN cut-off CKD To be implemented
Change description Commonization of charge air cooler in AIS as a part of complexity reduction

Affected markets
Vietnam/
Philippines
914R ✔ 1017R ✔ 1217R ✔ 1523R 1628R 2523R 3128C 4928TT 2040S 4040K
Thunderbolt
917R ✔ 1214R ✔
MDT
HDT
1014R ✔ 1217C ✔ 1623R

2523R 1823R 2523C 2528R 3340K

change
Delta cost
Nil
impact
Remarks To avoid part complexity, CAC used in domestic models with a larger tank is commonized for all exports
SoP @ DICV (CBU) November’21
Change description Propeller shaft communization between PTO and non PTO models
Malaysia Ecuador GCC ✔ GE RHD ✔ GE LHD ✔ Indonesia

Affected markets
Vietnam/
Kenya ✔ Latina HAP ✔ Newzealand SouthAfrica ✔ Thailand ✔
Philippines
914R 1017R 1217R 1523R ✔ 1628R 2523R ✔ 3128C 4928TT 2040S 4040K
Thunderbolt
MDT
HDT
Affected models 917R 1214R 1623C 1828R 2528C 3128CM 4028TT 3340S
1014R 1217C 1623R ✔ 1823R ✔

2523R 2523C 2528R 3340K

change
Delta cost
Nil
impact
Remarks Propeller shaft used in PTO variant is communized across non PTO models
SoP @ DICV (CBU) Dec’21
VIN cut-off @ DICV (CBU) MEC2046CMNP114155 VIN cut-off CKD To be implemented
Change description Design optimization of end cross member
Malaysia ✔ Ecuador GCC ✔ GE RHD ✔ GE LHD ✔ Indonesia

Affected markets
Vietnam/
Philippines
914R 1017R 1217R 1523R ✔ 1628R ✔ 2523R 3128C 4928TT 2040S 4040K
Thunderbolt
1828R ✔ 2528C
MDT
HDT
Affected models 917R 1214R 1623C 3128CM 4028TT 3340S
1014R 1217C 1623R ✔ 1823R ✔

2523R 2523C 2528R ✔ 3340K

change
Delta cost
Nil
impact
Remarks End cross member design optimized with 6.5kg weight reduction as a part of continuous improvement
SoP @ DICV (CBU) December’21
VIN cut-off @ DICV (CBU) MEC814ECANP114862 VIN cut-off CKD To be implemented
Change description Pedal operated exhaust brake override switch symbol change

Affected markets
Vietnam/
Philippines
914R ✔ 1017R ✔ 1217R ✔ 1523R ✔ 1628R ✔ 2523R ✔ 3128C ✔ 4928TT ✔ 2040S 4040K
Thunderbolt
917R ✔ 1214R ✔ 1623C ✔ 1828R ✔ 2528C ✔ 3128CM ✔ 4028TT ✔
MDT
HDT
Affected models 3340S
1014R ✔ 1217C ✔ 1623R ✔ 1823R ✔

2523R 2523C ✔ 2528R ✔ 3340K

change
Delta cost
Nil
impact
Remarks As the existing symbol which resembles that of a hill holder creates confusion among drivers, the symbol is changed
SoP @ DICV (CBU) December’21

MEC0543AMNP053308 (MDT)
VIN cut-off @ DICV (CBU) MEC2432BANP114020 (HDT)
VIN cut-off CKD To be implemented
Change description Cylinder gasket design optimization to avoid oil leakage

Affected markets
Vietnam/
Philippines
914R ✔ 1017R ✔ 1217R ✔ 1523R 1628R 2523R 3128C 4928TT 2040S 4040K
Thunderbolt
917R ✔ 1214R ✔
MDT
HDT
1014R ✔ 1217C ✔ 1623R

2523R 1823R 2523C 2528R 3340K

change
Delta cost
Nil
impact
Remarks As a part of quality improvement, preset thickness of the gasket has been changed to address oil leakage issue
SoP @ DICV (CBU) Mar’22
VIN cut-off @ DICV (CBU) MEC0574PCPP055772 VIN cut-off CKD To be implemented
Change description Sourcing change of air dryer as a continuous improvement

Affected markets
Vietnam/
Philippines
914R 1017R 1217R 1523R ✔ 1628R ✔ 2523R ✔ 3128C ✔ 4928TT ✔ 2040S 4040K
Thunderbolt
1623C ✔ 1828R ✔ 2528C ✔ 3128CM ✔ 4028TT ✔
MDT
HDT
1014R 1217C 1623R ✔ 1823R ✔

2523R 2523C ✔ 2528R ✔ 3340K

change
Delta cost
Nil
impact
Remarks Air dryer sourcing change from Wabco to KB auto
SoP @ DICV (CBU) May’22
VIN cut-off @ DICV (CBU) MEC2417BENP122340 VIN cut-off CKD To be implemented
Change description Design optimization and sourcing change of air suspended seat
Malaysia Ecuador ✔ GCC ✔ GE RHD GE LHD ✔ Indonesia

Affected markets
Vietnam/
Kenya Latina HAP ✔ Newzealand SouthAfrica Thailand ✔
Philippines
914R 1017R 1217R 1523R 1628R 2523R 3128C 4928TT ✔ 2040S 4040K
Thunderbolt
1828R ✔ 2528C ✔ 3128CM 4028TT ✔
MDT
HDT
Affected models 917R 1214R 1623C 3340S
1014R 1217C 1623R

2523R 1823R ✔ 2523C 2528R ✔ 3340K

change
Delta cost
Nil
impact
Air suspended seat design has been modified with better lumbar support and mode of operating changed from switch type to rotary type.
Remarks Sourcing has been changed from Isri to powerspac
VIN cut-off @ DICV (CBU) MEC2127R7PP122385 VIN cut-off CKD To be implemented
Change description Breather hose location change for commonization

Affected markets
Vietnam/
Kenya Latina HAP ✔ Newzealand ✔ SouthAfrica ✔ Thailand ✔ ✔
Philippines
914R ✔ 1017R ✔ 1217R 1523R 1628R 2523R 3128C 4928TT 2040S 4040K
Thunderbolt
917R ✔ 1214R
MDT
HDT
1014R ✔ 1217C 1623R

2523R 1823R 2523C 2528R 3340K

change
Delta cost
Nil
impact
Remarks To address fouling issue in Bus and commonization to avoid complexity, DANA S130 axle breather hose has been moved towards differential
VIN cut-off @ DICV (CBU) MEC0444P0PP057697 VIN cut-off CKD To be implemented
Change description Design optimization of frame long member
Malaysia ✔ Ecuador GCC ✔ GE RHD ✔ GE LHD ✔ Indonesia

Affected markets
Vietnam/
Philippines
914R 1017R 1217R 1523R 1628R 2523R 3128C 4928TT 2040S 4040K
Thunderbolt
2528C ✔ 3128CM
MDT
HDT
Affected models 917R 1214R 1623C 1828R 4028TT 3340S
1014R 1217C 1623R

2523R 1823R 2523C ✔ 2528R 3340K

change
Delta cost
Nil
impact
Remarks Frame long member optimized and ~12kg kerb weight reduced by removal of fish plate
VIN cut-off @ DICV (CBU) MEC841EBENP122850 VIN cut-off CKD To be implemented
CR number I210611901 ✔
Change description 16T Bus - CPC1 Hardware part change due to obsolescence of existing part
Affected markets Central Africa, SEA, South Africa
1623 ✔ Chassis ✔
TYPE
Bus
Affected models 914 917 1017 FBV CKD

Reason for Quality improvement CPC - A0044469002 CPC - A0054467802
Pictorial represent
change Design improvement
Other changes
Delta cost
-
impact
Remarks CPC ECU changed due to supply constraints. Existing part obsolete globally
VIN cut-off @ DICV MEC2471EDNP122640
Change description Bumper bolt change for improving ease of assembly

Affected markets
Vietnam/
Philippines
914R 1017R 1217R 1523R ✔ 1628R ✔ 2523R ✔ 3128C ✔ 4928TT ✔ 2040S 4040K
Thunderbolt
1623C ✔ 1828R ✔ 2528C ✔ 3128CM ✔ 4028TT ✔
MDT
HDT
1014R 1217C 1623R ✔ 1823R ✔

2523R 2523C ✔ 2528R ✔ 3340K

change
Delta cost
Nil
impact
Remarks With existing bolt, bumper scratch occurs while assembling which is eliminated with the proposed bolt
SoP @ DICV (CBU) June’22
VIN cut-off @ DICV (CBU) MEC841FBFNP123657 VIN cut-off CKD To be implemented
Daimler Truck AG Technical Exchange Meeting / RC Central Africa / Nov 2022 51
THANK YOU
Daimler Truck AG Technical Exchange Meeting / RC Central Africa / Nov 2022 52

Daimler Truck Technical
TechnicalExchange
ExchangeMeeting
MeetingRCCA
RCCA/ /DCVA
DCVA/ /Oct
Nov2021
2022 53
Agenda

4 Change Management
5 Parts Topics
6 Training

Dubai Warehouse
7th - 8th November, 2022

Key focus topics to achieve targeted growth in 2023
Sales Growth
1 Growth in Revenue per Truck

24%
14%
Overall Net
2 Service Offering (S. Contract & Ext. Warranty) Improvement of
~60€
3 Price Support & Marketing Incentives
Per truck in 2023
4 Product Portfolio Expansion (FVP, parts kits) 2021 2022 2023 Target
Forecas
t

Market Performance in Growth Support Program; PGS & MDC
Market A
- In Mil JPY - 2021 2022
10%
Three markets have participated in special price support programs
-37% rolled out by Daimler
-25%
MDC
Market Driven Campaign (MDC’s) promotions this year
PGS
includes; Aggregate Campaign & Clutch & Break Campaign
Std FOB Special FOB Std FOB Special FOB The average discount offered across the three markets
Market B is 28% in the last two years
-17% -36% Proper planning and forecasting of parts requirment is a key factor
in utilizing these programs
MDC
DWH & RC team are ready to support with historical sales data and
analysis to assist interested markets in planning
Std FOB Special FOB Std FOB Special FOB

CS Retail Cockpit captures parts & service KPIs from General
Distributors (GD)
What is the CS Retail Cockpit? System Screenshots
Web portal with Fuso Ascent interface which captures

Service & Parts reports
GDs are requested to fill out KPIs on a monthly /

quarterly / semiyearly basis
Cross functional visibility of retail data 

MFTBC, RCs and GDs are connected in the portal
Online dashboards with industry standard and Fuso-

specific KPIs are created automatically
Reports are 24/7 accessible and downloadable in pdf and

excel format

CS Retail Cockpit allows MFTBC to become a better
partner to GD
Internet based portal Review Your Performance over time
 Allows to access data from any browser  Track performance against specific targets
on any devices. over time as historical data is maintained in
 Secured data, authorized access & system. CS Retail
customized Login. Cockpit
enhances
Performance Incentives Understand Biz areas where MFTBC’s Steering
support is required
 Most diligent GDs will be selected in the  Identifies market potentials proactively.
application based on timely submission,
completeness, report returns, data accuracy,  Helps MFTBC to make relevant suggestions
RC & Audit team feedback. on how to grow business & brand together.

Backup

Parts Growth Support (PGS) : Parts penetration focused…
1 2 PGS Guidelines
Order Creation
 Focused Items • 6 or 12 separate Reserve Orders need to be

 Discounts offered
 Market price expectation placed during PGS launch.
 Volume
 Realistic and Sustainable volume  Program Period 1 Reserve Order released monthly shipment..
projection • Should not be mixed with normal spare part
 Growth Potential Market orders
Approval
Demand Modification
• Only CS team at DWH can modify order
once submitted.
PGS • Ensure to include requested delivery month
info (ex ***_Aug 2022) in the PO.
• There is a cutoff for submission of change
Implementation Achievement requests

• Price increase will not affect prices for
 Six months Reserve orders  Target achievement
 Three months firm orders and ongoing PGS offer
 Renew and maintain discount for
 3 months forecast order another year.
 Monthly shipments from DWH as  Sustainable parts Growth General
 per chosen delivery date • All orders will be considered (VOR, DO, SO
3 4 but discount will be applied only for RO.

Dubai Warehouse
7th - 8th November, 2022

Critical challenges facing global supply chains: Delays, availability,
and the ripple effect of global bottlenecks on price and lead time

Key Performance Indicators showing improvements in Order Processing Lead
Times, Fill Rates and BO showing slight dips
Fill Rate Backorder Lines Aging Backorder

in % in # of Lines In # of Lines
Lines more than 3 months old
-2%
-29%
86 86 84
-45%
1.88
2020 2021 2022 2020 2021 2022 2020 2021 2022
VOR & DO Stock Order Claims

Avg. Processing Lead Times in Hours Avg. Processing Lead Times in Days Number of Claims
-22% -36%
-14%
17 18 9
14
6
4
2020 2021 2022 2020 2021 2022 2020 2021 2022

Key improvement measures put in place in 2022 shows improvement, joint
efforts needed for solutions – both short term and long term!
PGS implementation, steady supply with high fill rates (90%)
Options for increased shipment frequency
Pull strategy planning for Inventory strategy in Dubai and with GD’s
Improvement in Order processing Lead-times
Close coordination required with Logistics Teams
Shipment consolidation for “Ex-works” shipments
Demand Planning with Focus on availability and Growth
Delays caused due to incorrect order placements in D2S Portal

Daimler Truck
Agenda

4 Change Management
5 Parts Topics
6 Training

FUSO Training
7th - 8th Nov 2022
FUSO 2022 CS Trainings : 150 participants from 14 markets covered in
15 training days
CS Trainings Completed in 2022 Upcoming CS Training in 2022
CS online training with support from Fuso Academy:
5 • Canter Fault Analysis
• Ascent
• Warranty Workshop
• D2S Workshop
• Classic & New Fuso CS Refresh
1 F2F training on MT Qualification training FUSO System Specialist Training Module: 1. Engine 2. Chassis 3. Electricals
14th – 25th November 2022
CS Training Highlights in 2022 GD Internal CS Training Update
• GD to share internal training plans
Example of GD internal CS training
Fault Analysis Warranty Workshop D2S Workshop
15 participants from 2 countries

MT Qualification MT Qualification CF & NF CS Refresh covered in 2 CS trainings

Fuso Horizon is the key learning management system required to
achieve the training success
Fuso Horizon Features Fuso Horizon Learning
FUSO Horizon provides easy access to  5S: MFTBC 5S’s: Organising your daily life
training materials, performance tracking and and workplace:.
measuring competency levels at GD.
 Customer Satisfaction: Importance of
 Training Content: Training documents, customer comments & rules
trainer handouts, eLearning content
 Intro to Customer experience:
 Training administration: Plans feedback, Understanding customer feedback
notifications, create training groups,
content & training programs  ABC for Parts Specialist & Service
Advisors: Basic skill training for non-
 Training Reports and Analytics: technical specialists
Performance tracking and training history
record  Basic technician: Basic technical
knowledge for maintenance technician

Focus on GD internal training; Collaboration required to achieve desired
results of qualified technical team to deliver quality service to customers
Fuso Horizon Scope in GD Internal Trainings
GD Internal training Fuso Horizon Access :
• Link: https://lms-fusoacademy.mitsubishi-fuso.com
FUSO Horizon is your tool to: • Select your market in the drop down menu e.g. Angola,
Ethiopia, Uganda etc.
1. Plan your trainings
• Input your 1. User ID” & “2. Password”.
2. Make the content available to • Request your training manager / RC CA for “login
your participants details” if you do not have
3. Track participation Fuso Horizon Login Page
Fuso Horizon Requirements : Company email
Stable internet connection

Fuso Horizon Usage in RC CA
Dormant* Active
230
35
50
2
Users Countries
RCA markets Fuso Horizon Usage in 2022

FUSO Horizon: learning management system tool for meeting training
requirements
1 11. Fuso Horizon Learning Centre
2 • Sections in the Learning Centre: My
Learning, Available Learning, External
Learning, My Certificates, Training
History
22. Available Learning

• This is the sub module of the learning
3
center which displays the list of all the
public e-courses.
33. Start
• Learner can start the e-course by
clicking on “Start”
44. Play
• Click on the “Play” icon to start the
4 training

FUSO Horizon: Distributor has different system roles available for
planning, scheduling and implementing GD internal trainings
Fuso Horizon System Roles

1. Learner Coordinator
• Enrolls participants to trainings
and provides updates through
FUSO Horizon
2. Admin
• Schedules trainings, assigns
elearning
3. Learner
• Take e-Learnings, proactively
track their own plans

THANK YOU

Agenda

4 Change Management
5 Parts Topics
6 Training

Regional Center Africa – Workshop Excellence Guidelines
Daimler Trucks – Standard Workshop Process
Service Service Work Repair & Order Vehicle

Diagnosis
booking reception preparation maintenance completion handover
Service Service Work Repair/ Order Vehicle

booking reception preparation Diagnosis completion handover
maintenance

Standard Workshop Process – 1. Service booking
DESCRIPTION SOFTWARE REQUIREMENTS
In order to assure an efficient work planning and allocation in the workshop as well as a • Online pre-booking tool
reduced waiting period for the customer, the pre-booking of maintenance and planned
repairs is essential. Therefor customers should have the possibility to pre-book any kind of • Direct phone number (in case no online tool is available)
service in advance. The more information can obtained about the vehicle, the better the • Access to dealer management system
actual service reception can be conducted.
• Access to re-call and service measure system
This will bring significant advantages to the customer as well as to the dealer.
JOB PROFILES HARDWARE REQUIREMENTS

The service booking should be conducted either by the customer through a live • Computer
online tool or manually by the Service Advisor.
• Mobile phone
• Workshop planning board

maintenance

M F TB C / R C
Customer Call dealership Call Service Advisor Online booking
Receives call from

Receptionist customer for
service booking
Service Receives call from Records service Schedule service Send booking Check for open Identify required Identify required
advisor customer for appointment reception in confirmation to service measures & parts for tools and skills for
service booking request planner customer re-calls scheduled service scheduled service
Inform parts
Parts advisor on
advisor required parts
Inform workshop
Workshop manager about
manager scheduled visit

maintenance

KPI & MEASUREMENT AT THE TOP
• Pre-booking ratio In order to offer the best customer experience, think from the customer perspective.
Make it as easy as possible to book an appointment and reduce all the hurdles. Al of this
• Ratio of pre-booked customer visits versus all customer visits
obviously also while keeping the efficiency of the business in mind.
• Target level: 70-80%
Ask yourself:
• Booking fill-rate
• What is the easiest solution for the customer?
• Fill rate of defined and required information (e.g. VIN, mileage)
• How do customers/workshop manager schedule repairs?
• What would help the workshop team in preparation?
One solution which can be used in a efficient way is a WhatsApp Chabot with predefined
MANAGEMENT FOCUS required information. Furthermore it will also allow the option to share pictures and
videos.
The management should assure that all the various options for a service booking will
bring the same, high quality result to the customer.
Furthermore is the close tracking and achievement of the KPIs essential for an
efficient and high quality customer journey.

maintenance

Standard Workshop Process – 2. Service Reception
Effective reception entails welcoming customer & capturing their requirement as well as • Access to dealer management system
guiding customer to right staff.
Warm & seamless reception makes for great customer experience that is key to
increasing workshop traffic.

The service reception should be conducted the Service Advisor. • Tablet
• Mobile phone
• Camera
• Printer & Scanner

maintenance

M F TB C /R C
Signs off the vehicle

Arrival at
Customer reception sheet as well as
Workshop
the job card confirmation
Checks availability of time

Service Advisor Receives customer slot if the customer
doesn’t have appointment
Opens a new job card and Checks for any open Performs active Quotes additional
Customer is
Service adds the work requested Service Measures and vehicle walk- work (if any) and
transferred to
advisor by the customer or from Re-Calls and adds around with the adds to the job card
Service advisor
the fix-price-menu them to the job card customer after approval
Receives job card

Team Leader/ folder for work
Supervisor
preparation
Workshop
Parts Receives job card
advisor copy for parts pre-
picking

maintenance

• Time spent at reception In order to offer the best customer experience, emphasis should be placed on efficiency
and accuracy when performing vehicle reception.
• Time between vehicle reporting and release to the workshop
Ask yourself:
• Target level: 30-45 min
• What is the easiest solution for the customer?
• Work Instruction clarity
• Has the customer complaint/ requirement been accurately captured?
• Tracked by number of times clarity is requested by workshop to service
advisor • What would help the workshop team in preparation?
• Repeat job requests
MANAGEMENT FOCUS
The management should assure that all the various options for a service booking will
bring the same, high quality result to the customer.
Furthermore is the close tracking and achievement of the KPIs essential for an
efficient and high quality customer journey.
Development of reward scheme for upselling to the service advisors

maintenance

Standard Workshop Process – 3. Work preparation
In order to optimize the productive labor hours of the technicians in the workshop, it is • Access to workshop information system
crucial to have a well defined work preparation in place. Everything which can be prepared
already by other non-productive team member should be part here. • Access to electronic parts catalogue
All documents which are linked to one job card, should be put into a color-coded folder. • Access to re-call and service measure system
A good communication between the different departments is key.

The work preparation should be conducted partially by the Service Advisor, the • Computer
Team leader/Supervisor (or Assistance Workshop Manager) and Parts Advisor.
• Printer & Scanner
• Workshop planning board
• Job-card folder/ holder

maintenance

M F TB C / R C
Service Finalization of job Allocation & printing

advisor card and customer required workshop
approval for work instructions
Yes
Receives job card Checks availability Preparation of
Parts section with parts of required parts parts and
advisor specification and lubricants lubrication basket
No
Order of missing
Procurement parts and
team lubrications for job
Receives filled job Cross-check with

Team Leader/ card parts advisor
Supervisor about availability
Job card handover Clocks-in on job

Technician to technician Receives special tools and card
part/lubrications

maintenance

• Job-card fill rate In order to optimize the entire workshop flow it is highly recommended to have an
automated system with a bar-code or QR-code which is unique per job-card.
• Ratio of immediate availably spare parts per job card
Once the job card is created and activated by the Service Advisor, the parts advisor will
automatically get the required parts list for preparation. The workshop manager will also
receive a communication with a work classification as well as the required work time.
Every person scans on the system his steps which will assure a 100% accuracy and gives
also a seamless documentation of each and every step.
MANAGEMENT FOCUS
It is important for the management to assure a clean process flow and a continuous
communication between all involved stakeholders. Also the focus on the availability
of lubrications, parts and special tools is crucial.
Printing of all documents must be assured as well as the attachment to the job card.
Continuous IT equipment investment at the workshop floor i.e. printing
station,Camera, Computer

maintenance

Standard Workshop Process – 4. Diagnosis
Effective vehicle diagnosis is carried out to decide the repair approach as well as obtaining • Access to dealer management system
customer approval in case of changes in repair cost and time estimates.
• Access to diagnostic tools
.
• Access to workshop instructions (WIS, Ascent)

The diagnosis should be conducted by Technician allocated to the respective job • Tablet/ Camera
card.
• Mobile phone
• Diagnostic tools (Software & hardware)

Diagnosis
booking reception preparation maintenance completion handover

M F TB C /R C
The technician performs the Are there any additional No Are there any major No Technician performs all the work
standard initial quick test and findings, which were not technical problems as per the job card and/or the
Technician his standard walk-around. mentioned on the job-card? mentioned on the job card? result of the detailed diagnosis
Yes Yes
Prepare detailed report including
findings & remedial actions.
Report is handwritten
Checks additional findings more Technician performs detailed
detailed and informs team diagnostic on claimed issue
leader/Supervisor as per the diagnosis strategy.
In case additional costs are

Cross-checks the feedback and
Team Leader/ informs Service Advisor.
involved, Service Advisor has
Supervisor to be informed.
Prepares quotation and informs Prepares quotation and informs

Service customer about additional customer about additional
findings. Gives feedback to findings. Gives feedback to
Advisor workshop manager. workshop manager.
Customer receives quotation Customer receives quotation

and gives feedback on and gives feedback on
Customer approval or rejection. approval or rejection.

maintenance

• First Fix Ratio Accurate and efficient diagnosis is necessary to minimize level of re-work as well as
vehicle time at the workshop. These combine to give a good customer experience
• Level of required re-work after the closing of the technician in relation to
overall time on the job card Ask yourself:
• Target level: Below 5% • How do I equip my staff with right skills?
• Technician Efficiency • How do I ensure quality and timely repairs ?
• Ratio of actual sold hours vs attended hours
MANAGEMENT FOCUS
The management should ensure that the staff are continuously exposed to training
and skill development to ensure right technical capacity at their workshops.
Continuous improvement should be targeted at all levels to ensure right staff at all
levels.
Development of reward scheme for efficiency of technicians taking into account re-
work level and qualifications

maintenance

Standard Workshop Process – 5. Repair & Maintenance
Effective vehicle diagnosis is carried out to decide the repair approach as well as obtaining • Access to dealer management system
customer approval in case of changes in repair cost and time estimates.
• Access to diagnostic tools
.
• Access to workshop instructions (WIS, Ascent)

The repair should be conducted by Technician allocated to the respective job card. • Toolbox
• Diagnostic tools (Software & hardware)
• Access to relevant special tools

Diagnosis maintenance
booking reception preparation completion handover

M F TB C /R C
Does the technician find No Technician finalizes the work,

Once the initial quick test In case some work instructions The technician carries out the updates the entire maintenance
anything in addition to the
or the detailed diagnosis is are not printed, the technician repair or the maintenance as per sheet and performs the final quick
Technician done, the technician starts. prints them at the workstation. the Daimler M aintenance sheet.
Service Advisor or his walk
test and signs the job card.
around?
Hand written report
Yes
Workshop M anager cross-

Team leader/ Supervisor
Technician informs the checks the work which was
Team leader/ oversees that work is carried
Workshop M anager on carried out counter-signs the
Supervisor out within the limitation of the
additional findings. job card
Standard Operation Time.
Service Advisor prepares and

Service
additional quotation for the
Advisor additional work and shared it
with customer.
Customer receives quotation

and gives feedback on
Customer approval or rejection.
Repair/
Service Service Work Order Vehicle
booking reception preparation Diagnosis maintenanc completion handover
e

• First Fix Ratio Accurate and efficient diagnosis is necessary to minimize level of re-work as well as
vehicle time at the workshop. These combine to give a good customer experience
• Level of required re-work after the closing of the technician in relation to
overall time on the job card Ask yourself:
• Target level: Below 5% • How do I equip my staff with right skills?
• Qualified Staff • How do I ensure quality and timely repairs ?
• Qualified maintenance technician (MT): Target 100% • Do my staff have the right tools to perform their functions
• Qualified system specialists (ST): Target 30%
• Qualified diagnostic technicians : Target 10%
MANAGEMENT FOCUS
The management should ensure that their staff are continuously exposed to training
and skill development to ensure right technical capacity at their workshops.
Continuous improvement should be targeted at all levels to ensure right staff at all
levels. Investment in workshop equipment and special tools should be undertaken as
well as usage of the tools
Development of reward scheme for efficiency of technicians taking into account re-
work level and qualifications

maintenance

Standard Workshop Process – 6. Order completion
For the closing of the job card, the workshop manager needs to assure, that all necessary • Access to dealer management system
steps have been conducted. The technician has to sign-off all his conducted work and
clock-off the job card. The workshop manager needs to cross-check the work and takes • Access to warranty system
the vehicle for a test drive to assure the required work was successful. Once everything is
in order – and the payment is assured as per the facility of the customer – the customer
can be informed by the service advisor to pick up his vehicle.
Any conducted warranty work, has to be communicated with the warranty officer.

The completion is responsibility of several profiles. Technician, Workshop Manager • Computer
and Service Advisor are mainly involved.
• Clipboard
In case of conducted warranty work, also the Warranty Administrator/Warranty
Officer is involved.

booking reception Diagnosis completion handover
preparation maintenance

M F TB C / R C
Sign-off all the completed

Technician work and clock-off the
job card
Cross-check the Takes vehicle on a test drive

Supervisor/ conducted work of the to assure all failures have
Team leader technician and signs-off been fixed
Finalizes the job card and

Informs customer about the
informs accounting team
Service and warranty officer.
vehicle pick-up and
advisor confirms the pick-up time
Updates service in the DSB.
Checks facility and payment Processing of warranty

Accounting term of customer for claim the warranty system
team financial release
Processing of warranty Processing of warranty

Warranty claim the warranty system claim the warranty system
officer

maintenance

• Job card fulfillment If a bar-code or QR-code system is implemented, the job card fulfillment will be
guaranteed due to an process error if one step is left out.
• Level of fulfillment for all required steps for a job card
Through regular technical and non-technical system training the skill set of the technicians
• Target level: 100% can be increased, which will keep the likelihood of rework very low.
• Efficiency An strict following of all recommendations throughout this entire workshop excellence
• Ratio of sold per productive labor hours guideline, should help to significantly improve the Efficiency and Productivity and result
into a more profitable workshop and overall Customer Service business.
• Target level: 100% - 120%
• Productivity
• Ratio of productive per attended labor hours
• Target level: 85% - 92%
MANAGEMENT FOCUS
Through regular audits, the management should be assured by the quality manager,
that the job card fulfillment and the Efficiency/Productivity are in line or above the
targets.
Any failure in this can mean either a financial loss in the workshop due to re-work
paid by the dealership or subsequent legal actions.

maintenance

Standard Workshop Process – 7. Vehicle handover
After the financial release was given by the accounting department and the customer was • Access to dealer management system
informed by the service advisor about the vehicle collection, the vehicle has to be
scheduled and prepared for delivery.

The vehicle handover is conducted by the Service Advisor. • Computer
• Mobile phone


M F TB C / R C
Service Informs customer about the Prepares all documents for Schedules vehicle for Explaining and showing the Closing the job card and handover to
vehicle pick-up and the customer including the delivery preparation customer all conducted work and the accounting team for the finalization
A d vis or
confirms the pick-up time DSB print-out maybe highlight additional findings of the accounting process
Confirms the pick-up time Confirms the work and further

Customer and the driver remarks by signing on the handover
document
Preparation of the vehicle

Vehicle for the handover including
preparation washing and parking
Contacting the customer after 3-5 days

CSI team to conduct CSI questionnaire


• Customer satisfaction index (CSI) For an outstanding customer experience, the customer should not wait more than 5
minutes if the handover was scheduled. During this time, he should have the option for
• Level of customer satisfaction with respect to the repair/maintenance based some refreshments and should have also further promotional material in his sight.
on pre-defined identical questionnaire, which should be specifically for trucks
A follow-up with the customer 3-5 days after the vehicle handover is also recommended
• Target level: 95% /4.7 and above for assuring a high quality of service (CSI).
MANAGEMENT FOCUS
For an excellent experience the management should assure, that the handover
process is well structured and in expectation of the customers. From time to time,
the management should attend the handover process in order to get feedback from
the customer directly.


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Technical Exchange Meeting

1 Current Technical Topics

Daimler Truck AG Technical Exchange Meeting RCCA / DCVA / Nov 2022

1 Current Technical Topics

Daimler Truck AG Technical Exchange Meeting RCCA / DCVA / Nov 2022

Failure Information Resolution Status

• Parts Investigation completed, resolution

Field issue resolution

Daimler Truck Technical Exchange Meeting RCCA / DCVA / Nov 2022

Failure Information Counter Measure & Feedback Resolution Status

Pressure relief snap ring

Daimler Truck Technical Exchange Meeting RCCA / DCVA / Nov 2022

Affected Market All Vehicle model FJ Occurence 10

Failure Information Resolution Status

• Alternator back cover design changed. New

Variable RPM band enabled partially Field issue resolution

Daimler Truck Technical Exchange Meeting RCCA / DCVA / Nov 2022

Affected Market All Vehicle model FJ Occurence 10

Failure Information Resolution Status

Daimler Truck Technical Exchange Meeting RCCA / DCVA / Nov 2022

Affected Market Kenya Vehicle model FJ 2523C Occurence 15

Q – Issues Observed Counter Measure & Feedback

Daimler Truck Technical Exchange Meeting RCCA / DCVA / Nov 2022

CONTENT CONTENT CONTENT

MX907163 SEALING WASHER MX910093 FUEL PRE-FILTER / KIT

Daimler Truck Technical Exchange Meeting RCCA / DCVA / Nov 2022

Daimler Truck Technical Exchange Meeting RCCA / DCVA / Nov 2022

Daimler Truck Technical Exchange Meeting RCCA / DCVA / Nov 2022

Daimler Truck Technical Exchange Meeting RCCA / DCVA / Nov 2022

Special tool Requirement

Daimler Truck Technical Exchange Meeting RCCA / DCVA / Nov 2022

1 Current Technical Topics

Daimler Truck AG Technical Exchange Meeting RCCA / DCVA / Nov 2022

NEW FUSO MDT Diagnostics tool EDC17CV54, ABS,

Legacy FUSO vehicles ROSA

FD : FUSO Diagnostics, DAS: Diagnosis Assistance System

Daimler Truck Technical Exchange Meeting RCCA / DCVA / Nov 2022

Daimler Truck Technical Exchange Meeting RCCA / DCVA / Nov 2022

Daimler Truck Technical Exchange Meeting RCCA / DCVA / Nov 2022

1 Current Technical Topics

Daimler Truck AG Technical Exchange Meeting RCCA / DCVA / Nov 2022

Accessing Fuso Ascent Major Modules & Key Information Support

• Relevant for all

Daimler Truck Technical Exchange Meeting RCCA / DCVA / Nov 2022

Role Users Support Role Users Support

Daimler Truck Technical Exchange Meeting RCCA / DCVA / Nov 2022

Before After Before

2 Simplification of QRS Template

• QRS template now has 29

Daimler Truck Technical Exchange Meeting RCCA / DCVA / Nov 2022

Denied & Closed

Daimler Truck Technical Exchange Meeting RCCA / DCVA / Nov 2022

Web portal with Fuso Ascent interface which captures

GDs are requested to fill out KPIs on a monthly /

Cross functional visibility of retail data 

Online dashboards with industry standard and Fuso-

Reports are 24/7 accessible and downloadable in pdf and

Daimler Truck Technical Exchange Meeting RCCA / DCVA / Nov 2022

Daimler Truck Technical Exchange Meeting RCCA / DCVA / Nov 2022