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INTERNSHIP REPORT

Umar Arshad
FA20-BBA-167

Bachelor’s in Business Administration

COMSATS University Islamabad

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INTERNSHIP RUBRIC
NATIONAL BANK OF PAKISTAN
Human Resource Management Group
Talent Management Wing
INTERNSHIP EVALUATION FORM
Internee's Name Umar Arshad Father’s name Muhammad Arshad Place of internship Main Branch Islamabad Internee's

Supervisor Sir Mueed (Credit Manager) Duration of internship: 7 weeks

Excellent Very nd Good Average
Group/ Region North Internship Period From 17th July 2023 to 2 September 2023 Fair Poor
Good
Comprehension and Communication 
Listens to and understands assignments 
Asks appropriate questions/seeks clarification 
Effective
Group written____________________
/ Region and oral communication 
Internship Period from ____________to _____________
Works well as a team player with others 
Attitude/Work Habits
Seeks out and uses constructive criticism 
Adaptable and flexible 
Punctual and reliable 
Shows initiative 
Proper appearance and etiquette 
Enthusiastic/willing to learn 
Performance
Manages time/meets deadlines 
Demonstrates skills necessary for the work 
Uses academic knowledge and skills 
Shows responsibility for work 
Describe the assignments, projects, and tasks of the internee.
 Review and analyze loan applications submitted by customers or businesses.
 Assist in assessing the creditworthiness of applicants by examining financial statements, credit reports, and other
relevant documents.
 Calculate financial ratios and perform risk assessments of repayment.
 Participate in the preparation and verification of loan documentation, ensuring that all required documents are complete
and compliant with the bank's policies and regulatory requirements.
 Verify the authenticity of customer information and documentation, including Know Your Customer (KYC) procedures.
 Operating SLIMS Software for data entry of advance salary loans and gold loans.

What are the internee's strengths?

Eagerness to Learn
Analytical Skills
Communication Skills
Adaptability
Problem Solving
Customer Focus

What are suggested areas for improvement?

Networking Skills
Industry Knowledge
Leadership Qualities
Mentorship

Internee’s Attendance (in percentage): 96%

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Table of Contents

INTERNSHIP REPORT .................................................................................................................................... 1

INTERNSHIP RUBRIC .................................................................................................................................... 2

Internship Report Declaration ............................................................................................................................ 4

Executive Summary ........................................................................................................................................... 5

Introduction: ...................................................................................................................................................... 5

Company background: ................................................................................................................................ 5

Background of NBP: ................................................................................................................................... 6

Organizational Structure: ............................................................................................................................ 7

Product or Services Offered:...................................................................................................................... 10

The Products offered in credit department: ................................................................................................ 12

SWOT Analysis of the company: ..................................................................................................................... 13

Strength: ................................................................................................................................................... 13

Weakness: ................................................................................................................................................. 14

Opportunity:.............................................................................................................................................. 14

Threats:..................................................................................................................................................... 15

Learning and experience .................................................................................................................................. 16

Internship duration and Rationale for selection. ........................................................................................ 16

Weeks 1-3 (Account Opening Department): ............................................................................................... 16

Weeks 4-7 (Credit Department – Advance Salary Loan and Gold Loan): ................................................... 16

Weeks 6-7: Gold Loan ............................................................................................................................... 17

Conclusion: ..................................................................................................................................................... 17

References: ...................................................................................................................................................... 18

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Date: 17th September023

Internship Report Declaration

I, the undersigned, hereby declare that this internship report is my own original work and that all sources

have been accurately reported and acknowledged, and that this document has not been previously, in its

entirely or in parts, submitted at anyuniversity to obtain academic qualification.

Umar Arshad

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Executive Summary
The NBP is well-known financial institution of Pakistan. During my internship at the National Bank of
Pakistan, I, undertook some responsibilities within the bank's Credit Department. My primary duties
encompassed reviewing and analyzing loan applications from customers, businesses and salaried person.
To assess the creditworthiness of applicants, I examined financial statements, credit reports, and salary
slips, allowing me to calculate financial ratios and conduct thorough risk assessments for repayment. In
addition, I actively participated in the preparation for verification of loan documentation, ensuring the
completeness and compliance of all requisite documents with the bank's regulatory mandates. In account
opening department I verified the authenticity of customer information and documentation, while also
diligently filling Know Your Customer (KYC) procedures. Furthermore, I gained proficiency in
operating SLIMS Software, utilizing it for accurate data entry for advance salary loans and gold loans,
further enhancing my practical skills. My experience not only contributed to the bank's efficient credit
evaluation processes but also allowed me to develop a comprehensive understanding of the strengths and
weaknesses of the bank. The SWOT analysis is done below.

Introduction:
Company background:
The National financial institution of Pakistan has its headquarter in Karachi. The financial institution has
1511 branches in Pakistan and 21 overseas branches. The National financial institution of Pakistan has
total assets of PKR 5,252,289 million as per 2022. The total asset growth is 36.6% as compared to
previous year’s financial statement. The financial institution has prolonged its scope of gadgets and
administrations to comprise Shariah Compliant Islamic Banking gadgets. NBP as of past due began out
the Annual Awards for greatness in writing. All the greater as of past due it has started Electronic Home
Remittances assignment. The project acquaints innovation-primarily based totally framework with deal
with inner settlements proficiently, through making certain that the financial institution's workplaces
display the agreement were given from overseas until its closing receipt. The specific precis of National
financial institution of Pakistan concerning its country wide is as follows:
 1950 NBP mounted a department in Jeddah, Saudi Arabia.
 The financial institution in 1950 had one subsidiary “The financial institution of Bahawalpur” on
December 4,1947by the previous Bahawalpur State.
 1955 through this time NBP had branches in London and Calcutta.

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 1957 NBP mounted a department in Baghdad, Iraq.

 1965 the Indian authorities seized the Calcutta department at the outbreak of hostilities among
India and Pakistan.
 1974 the authorities of Pakistan nationalized NBP. As a part of the concomitant consolidation of
the banking area, NBP received financial institution of Bahawalpur.
 1994 NBP amalgamated Mehran financial institution.
 2001 State financial institution of Pakistan and financial institution of England conform to permit
simplest 2 Pakistani banks to function withinside the UK. NBP and United financial institution
agreed to merge their operations to shape Pakistan International Bank, of which NBP could
personal 45% and United financial institution 55%.
 2003 NBP acquired permission to open a department in Afghanistan.

Background of NBP:
The National Bank of Pakistan is amongst most important banks operating in Pakistan. It reclassified its
activity through shifting from a public vicinity affiliation right into a present-day enterprise financial
institution. NBP changed into installation in 1949 and from that factor forward, its company has
prolonged making it the most important enterprise Bank of the us of a. NBP settle is in Karachi, Pakistan
with greater than 1511 branches.
While NBP maintains on going trustee of general public property and has its enterprise portfolio and
nowadays a massive lead primary element withinside the duty free market, company hypothesis
banking, retail and consumer banking, farm financing, depository advantages and is displaying growing
sales.
Mission and Vision:

Mission:
Institutionalizing merit and performance culture. Creating a distinctive brand by providing the highest
standards of services. Adopting the best international management practices.

Vision:
To be recognized as a leader and a brand synonymous with Trust, highest standards of service quality,
international best practices, and social responsibility.

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Organizational Structure:

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Rehmat Ali Hasnie

Top Managers:
Top administrators are accountable for selecting affiliation huge alternatives and constructing up the
plans and targets that affect the complete affiliation. These humans generally have titles like chief VP,
overseeing chiefs, head running officials, CEO or government of the board. The NBP have its pinnacle
management of their place of job at Karachi. They are accountable for making the preparations and
constructing up targets to preserve their enterprise effortlessly anywhere at the Pakistan all during the
planet. Among seven people from bunch CEO is referred to as the president. The financial institution
has chiefs for management and direction of its enterprise. The public authority designates six chiefs as
people and one president. These people are moreover accountable for making the technique of financial
institution.

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Rehmat Ali Hasnie

President & Chief Executive Officer
Shahzad Ahmed Karimi
EVP & Principal Staff Officer to President
Tauqeer Mazhar
SEVP & Group Chief, Retail Banking Group
Hasan Umair Wasti
SEVP & Group Chief, Internal Audit & Inspection Group
Amin Manji
SEVP & Group Chief/Chief Technology Officer, Information Technology Group
Abdul Wahid Sethi
SEVP & Chief Financial Controller, Financial Control Group
Fouad Farrukh
SEVP & Group Chief, Aitemaad Islamic Banking Group
Muhammad Abdul Moeed
EVP & Group Chief, Compliance Group (A)
Imran Farooqui
SEVP & Group Chief, Operations Group
Muhammad Ismail Usuf
SEVP and Group Chief, Treasury & Capital Markets Group
Karim Akram Khan
SEVP and Group Chief, Logistics, Communications & Marketing Group
Muhammad Hamayun Sajjad
SEVP and Group Chief, Chief Digital Officer, Digitalization Group
Mirza Muhammad Asim Baig
EVP & Group Head (A), Human Resource Management Group
Ms. Mehnaz Salar
EVP & Divisional Head, Legal Division
Mr. Shahid Iqbal Choudhri
EVP & Group Head, Corporate and Investment Banking Group
Ms. Naushaba Shahzad
EVP & Group Head, Incluive Development Group (A)
S.M. Ali Zamin
EVP & Secretary Board, Office of the Secretary BoD

In main branch Islamabad, my induction was with Sir Mueed (Credit Manager) and Sarah Wassim
(Account Opening Manager).they both work under AVP (Assistant vice president) Sir Amim ul Ahsan.

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Product or Services Offered:

Gold Loan:
Gold loan implies that credit is given against the gold. The gold is deposited by the customer and against
the amount of gold at the rate of that day, loan is issued. The purity and authenticity of gold is checked
by 2 goldsmiths that are in the bank’s panel. The weight of gold is calculated of 24karats and only net
content of gold. The details of gold loan are as follows:

Financing Limit Minimum Rs. 50,000 -

Maximum Rs. 7,000, 000

For Salaried Class:

Min 18 years and 60 Year at the time of maturity of loan
Age For Self Employed and Businessperson:

Min 18 years and 65 Year at the time of maturity of loan

Duration 01 year

For One Year Financing

Rs. 110,000
Valuation Rate

1 Year KIBOR + 3.5%

Special discount for female borrowers
Mark up rate

1 Year KIBOR + 3.0%

Processing Fee Rs. 1,200/- (twelve hundred Only)

Collateral / Gold Ornaments (measurement will be based on 24 karat Gold). Only net
Security content of Gold.

Income There is no minimum income requirement, however, financing will be allowed

Requirement after assessing the repayment capacity of the borrower.

Repayment Markup servicing on quarterly / Annually basis and Principal upon maturity

Insurance Free Insurance Coverage of net Gold ornaments

Gold Smith
At Actual (Shroff charges will be paid by the borrower) which was 2500 pkr
Charges

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Advance Salary advance:

The advance salary loan is a product for those employees who are either permanent or
contractual job holders of government and have their account in NBP. Only government
job holders are eligible for this service. The details and features of this service are as
follows:
 Permanent Employee can avail financing up to Rs. 3 million against your salary. However,
Contractual employee can avail up to Rs. 2 million.
 Easy installments of up to 48 months at your choice.
 No minimum income, collateral & insurance charges required.

Terms and Conditions

For Permanent Employees For Contractual Employees

Eligibility NBP Advance Salary* is for NBP NBP Advance Salary* is for NBP
Criteria: Account Holders who are: Account Holders who are:

Permanent Employees of Federal / Contractual Employees of Federal

Provincial / Semi Government & / Provincial / Semi Government &
Autonomous Bodies receiving Autonomous Bodies receiving
salaries through NBP. salaries through NBP

Financing Maximum limit upto Rs. Maximum limit upto Rs.

Limit*: 3,000,000/- 2,000,000/-..

Tenure*: Maximum tenure upto 4 years (48

Maximum tenure upto 4 years (48
months) subject to the terms of
months).
contract.

Age Maximum age of an applicant at

Maximum age of an applicant at
Criteria: the time of maturity of the finance
the time of maturity of the finance
should not exceed 59 years and
should not exceed 55 years.
six months.

Following are the documents required at initial stage from the customer:
 Copies of CNIC of Applicant and References
 Copies of Employee ID Card of applicant and References
 Last 3 months Salary Slip/Certificate.
 Customer Undertaking
 Employer Undertaking
 PEP Undertaking
 Attested copy of contract/agreement/ offer duly verified from the concerned department.

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The Products offered in credit department:

 NBP Advance Salary.
 NBP Saiban.
 NBP Kisan Dost.
 NBP Cash in Gold

I worked with Sir Ali (Assistant manager Advance salary loan) and Sir Asif Nawaz (Assistant manager
Gold loan).

Choice current account

The choice current account is for those individuals who don’t want to get any premium
or interest and do not want PLS (profit loss sharing) with bank. In this account they will
not be charged zakat at the end of Ramadan, nor they will be awarded any profit in their
account. The salient features of this account are as follows:
 Minimum Average Balance of Rs.100,000/- required to avail the following free services:
 20 Free Issuance and Cancellation of PO / DD and CD
 02 Free 25-Leaf Cheque Book per month
 Free Debit Card issuance / Renewal*
 Free Unlimited Online Transactions (Inter Branch Fund Transfer, i.e. NBP to NBP)
 Free Account Statements
 SMS Alert Facility
 Free inter-city cheque clearing, without any restriction
 Allotment of 1 free locker (upon availability) - Waiver of annual rent on medium sized locker*
 Minimum monthly average balance to be maintained throughout the preceding 12 calendar
months

Eligibility:

Any individual resident and non-resident having valid CNIC and NICOP can open NBP Choice Individual
Account.

Nbp Assan Account

 PLS Saving Accounts rate of profit applicable on Asaan Savings Account.
 Free Cheque Book on Customer Request (Initial / One time)
 EMV Debit Card
 Initial Deposit - Rs. 100/- only
 No Monthly Minimum Balance maintenance requirement.
 Bank Charges as per current tariff.
 No charges on closure of Account.
 Zakat and taxes, as per Law.
 SMS Alert Service (subject to subscription)

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Transactions Limit

 Total Debit per Month: Rs. 1,000,000

 Total Credit Balance Limit: Rs. 1,000,000

Account Activation

Within 3 working days – After NADRA Verisys.

SWOT Analysis of the company:

Strength:

Most established foundation:

NBP is one of the most established banks of Pakistan and first nationalized bank. Subsequently its
client's base is strength from this in addition to point as clients have more trust in the bank. The extra
worth administrations as the advantage for the bank.
A greater number of stores than different banks:

NBP has the overall ability I am having a larger number of stores than the other bank. This is a direct
result of the certainty the client has in the bank. The bank being the special and most seasoned bank in
financial area of Pakistan appreciates this edge over all others, lacking it.
Consumer loyalty:

Because of government bank, it is appreciating the consumer loyalties. Client's cash is secured in NBP.

Digital banking:

NBP Digital Banking refers to the digital financial services and platforms offered by the National Bank
of Pakistan (NBP). These services include online and mobile banking, allowing customers to
conveniently manage their accounts, make transactions, pay bills, and access a range of banking services
through digital channels. NBP's digital banking aims to enhance customer convenience, streamline
banking processes, and provide secure and accessible financial solutions in today's digital age.

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Weakness:

Absence of correspondence between representatives:

During the temporary position in NBP, I discovered the issue of absence of correspondence between the workers.
They have not a lot of comprehension with one another and do not offer crafted by one another.

Discipline is not solid for workers:

Punishment danger isn't exceptionally solid for representatives. A few representatives are not extremely
proficient in their field yet top administration does not make the move against such workers.

Public managing is not efficient:

Public management isn't compelling in NBP. Representatives are not dealing with the clients, particularly in the
benefits and bills office.

Partiality and nepotism:

The advancements and rewards and so forth in the bank are regularly controlled by senior's bias or relies
on their wills and choice. This adds to the negative factor, which overwhelms the workers and
accordingly coming about their exhibition adversely.
Absence of modernized organization:
The absence of a modernized organization in a bank indicates a financial institution that has not fully
embraced contemporary technologies and practices. This can result in inefficient operations,
cumbersome paperwork, and a lack of user-friendly digital services for customers. In today's fast-paced
banking landscape, the absence of modernization can limit a bank's ability to provide seamless online
transactions, quick customer support, and data security. Banks that do not modernize risk falling behind
in meeting the evolving needs and expectations of their clientele, making it crucial for them to invest in
digital transformation and modernization initiatives.

Opportunity:

Developing financial framework:

Now-a-days banking framework is developing rapidly so NBP has freedoms to improve the norm and

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get more offers on the lookout.

NBP have government back:
In developing regions there is an opportunity for NBP to develop itself and increase the offer in the
market since it is generally trustable because of government's bank.
Increment to monetary policy:
Financial exercises are increasing nowadays. So, banks are offering more in monetary exercises. Banks
assume a part in exchange and business. So, the matter of business banks increments.
SLIMS
Utilizing Slims software in a bank presents a significant opportunity in the SWOT analysis. This
software can enhance the bank's Strengths by streamlining operations, improving data management, and
enhancing customer service through efficient record-keeping and quick access to information.
Additionally, it can leverage the bank's Opportunities by enabling the introduction of innovative digital
banking solutions and expanding the customer base, ultimately positioning the bank for growth and
competitiveness in the evolving financial services industry.

Threats:

Expansion in no. of banks:

Increase in no. of banks is a danger for National bank of Pakistan. A no. of private banks working their
business and give similar offices. So, expansion in number of banks is a danger for NBP.
Present day sort of banking:
Modern and automated banking is needed to satisfy the client's need and most extreme parts of NBP are
worked in old conventional manners. Profoundly gifted individuals and the board needed to satisfy the
guideline of banking. In NBP a few workers are absence of complete information on financial
framework. So, these representatives are making issues in the arrangement of NBP.
Client's protests:
There exists no ordinary and explicit arrangement of the expulsion of client's objections. Presently a day
a requirement for absolute consumer loyalty is arising and their requesting results clients' objections are
disregarded.
Rise of new private banks:
The bank is confronting dangers with the rise of new contenders particularly as far as unfamiliar

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banking. These unfamiliar banks are outfitted with hefty monetary force with fantastic and creative
methods of advancing and playing out their administrations. The bank needs to step up to the plate in
such manner or will wind up for bank in rivalry.

Learning and experience

Internship duration and Rationale for selection.

The internship duration was 7 weeks from 17th July 2023 to 2nd September 2023. The rationale for
selecting NBP for my internship was driven by its reputation as a leading financial institution in
Pakistan, providing an ideal platform to gain practical insights into the banking sector. Also, it was near
my homeplace, and I do not had to travel far away daily keeping in mind the recent fuel hikes.
Throughout the internship, I had the opportunity to work closely with seasoned professionals, gaining
exposure to various departments such as retail banking, credit analysis, and customer service. This
immersive experience allowed me to apply theoretical knowledge to real-world scenarios, develop
essential skills, and gain a deeper understanding of banking operations, all of which have been
invaluable for my academic and career growth.

Weeks 1-3 (Account Opening Department):

As an intern in the Account Opening Department at NBP during the first three weeks, your primary
responsibilities will include assisting in the customer onboarding process. This will involve:
 Customer Interaction: Interact with customers who visit the bank for account opening, assisting them in
completing necessary forms and documents, and providing information on various account types and
services.
 Documentation: Verify and collect the required documents, such as identity proofs, photographs, and
signatures, from customers. Ensure that all documents are complete and compliant with regulatory
requirements.
 Data Entry: Enter customer information accurately into the bank's database systems, including personal
details, account preferences, and contact information.
 Customer Education: Educate customers about the different account options available, including
savings, current, and fixed deposit accounts. Answer any queries they may have about account features
and benefits.

Weeks 4-7 (Credit Department – Advance Salary Loan and Gold Loan):
In the subsequent five weeks when you transition to the Credit Department, your responsibilities will
change to focus on credit-related processes, specifically Advance Salary Loan and Gold Loan:
Weeks 4-5: Advance Salary Loan
 Loan Application Processing: Assist in the processing of Advance Salary Loan applications. Review

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and validate applicant details, employment records, and salary certificates.

 Credit Analysis: Learn to assess the creditworthiness of loan applicants by analyzing their financial
stability, repayment capacity, and credit history.
 Documentation: Help in preparing loan agreements and collecting all necessary documents to ensure
legal compliance.
 Customer Interaction: Communicate with loan applicants to request any missing documents or clarify
information as needed.
Weeks 6-7: Gold Loan
 Collateral Assessment: Gain experience in evaluating the value and authenticity of gold ornaments
presented as collateral for Gold Loans. This includes understanding the appraisal process.
 Loan Disbursement: Assist in disbursing Gold Loans to customers after verifying the authenticity of
collateral and completing all required documentation.
 Loan Monitoring: Learn about the monitoring of loan repayments, follow-up on overdue accounts, and
assist in resolving any issues related to loan servicing.
 Customer Service: Continue to provide excellent customer service by addressing loan-related queries
and concerns.

Throughout the internship, you'll have the opportunity to work closely with experienced professionals in
both departments, participate in team meetings, and gain insights into the inner workings of a leading
bank's operations. Additionally, you'll have the chance to apply your theoretical knowledge to real-world
banking scenarios, enhancing your skills and knowledge in the field.

Conclusion:
During my entire report from beginning of this internship, I have realized that National Bank of Pakistan
is a deliberate structured organization and serving well to all their customers around country. It is
offering many products and services at easy mark-up rates to their valued customers. The employees of
the Bank are very cooperative.
Also, they as a team work heartedly and work hard for the success of the Bank. Throughout my time
here, I had the privilege of working alongside a dedicated and knowledgeable team of professionals who
generously shared their expertise. The first-hand exposure to various aspects of banking, from account
opening procedures to credit analysis and loan disbursement processes, has provided me with practical
insights that I could not have gained solely from classroom education. This internship has enhanced my
skills and knowledge.
I would like to extend my heartfelt gratitude to all the staff and managers at NBP who have been
instrumental in making this internship a meaningful and enriching journey. I am thankful for the
patience they exhibited while answering my questions and for entrusting me with responsibilities that

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allowed me to contribute meaningfully to the team's success. This internship has reinforced my passion
for finance and has set a solid foundation for my future career endeavors. I leave NBP with a sense of
gratitude and confidence, ready to apply the knowledge and skills I have gained here to excel in the
world of finance.

References:

 https://www.wsj.com/market-data/quotes/PK/XKAR/NBP/financials/annual/balance-sheet
 https://en.wikipedia.org/wiki/National_Bank_of_Pakistan
 https://www.nbp-
bd.com/page.php?id=1#:~:text=To%20be%20recognized%20as%20a,best%20practices%20and
%20social%20responsibility.
 https://www.nbp.com.pk/advancesalary/TermsAdvSalary.aspx
 https://www.nbp.com.pk/advancesalary/files/Application-Form-General-Public-July-2023-
Complete.pdf
 https://www.nbp.com.pk/choice/product-details.aspx

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