WARRANTY, INSTALLATION AND MAINTENANCE INFORMATION

References to “Knauf”, “we”, “us” or “our company” in India means Please read the following terms carefully, as they are affected by the
Knauf Ceiling Solutions (India) Ltd., Boomerang, A-Wing, Unit No.304, installation conditions as well as Knauf's obligations and conditions
3rd Floor, Chandivali Farm Road,(Near Chandivali Studio), Andheri which must be met to trigger them. Knauf does not assume nor does it
(East), Mumbai – 400 072. authorize any person to assume or extend on its behalf, any other
warranty obligation or liability. This limited warranty is subject to
General Provisions further conditions outlined below.
Knauf offers a number of specialty ceiling products each with their own Limited Warranty Terms
warranty protections. In addition, certain systems installations involving
a combination of Knauf products carry additional warranty provisions. Combined RH 99 Ceilings and Steel angles Five (05) Year Limited
Please read the following warranty terms carefully, as they are affected Warranty
by the installation conditions as well as Knauf's obligations and
conditions which must be met to trigger them. Therefore, they are Knauf Commercial Steel angles and Ceiling Panels with RH 99
identified as limited warranties. performance, when installed together are warranted by Knauf to be
free from sagging and warping as a direct result of defects in
What will Knauf do? materials or factory workmanship for Five (05) years from the date
of installation.
Subject to confirmation by Knauf of such product failure, Knauf will A. All material shall be installed in accordance with Knauf
deliver, at Knauf's expense, F.O.B., to the place of installation, new specifications in effect at the time of installation for RH 99 ceilings and
product, of the same or similar type and grade, in an amount equal to Knauf Commercial Steel angles that are supplied with a hot-dipped
that which is determined to be defective. galvanized coating or aluminum base material.
What does this warranty not cover? B. Damage which may occur from chemical fumes, freezing temperature,
vibration and abuse is not covered by this warranty.
Damage that may occur from vibrations, fire, water, freezing
temperature, accident, or any form of abuse or exposure to abnormal C. Installation shall be carried out in temperature conditions up to 120°F
conditions is not covered by this warranty. If subject to abnormal (49°C) and relative humidity up to 99% for RH 99 ceiling tiles in spaces
conditions, the products should be removed immediately and replaced before the building is enclosed, where HVAC systems are cycled or not
once the conditions are normal. Abnormal conditions include exposure operating.
to chemical fumes, vibrations, moisture from conditions such as building
leaks or condensation, excessive humidity, or excessive dirt or dust
D. RH99 ceilings cannot be used in exterior/semi-exterior applications,
build-up, UV (direct/indirect). Installation in exterior/-semi-exterior where standing water is present, or where moisture will come in direct
area is not covered under warranty. contact with the ceiling.
Notice to Knauf of Warranty Claim E. Performance issues which may result from the presence of standing
water, or where moisture is in direct/indirect contact with the ceiling,
Knauf must receive written notice within thirty (30) days after first such as those resulting from conditions such as building leaks or
observation of defects covered by this warranty. condensation, are not covered by this warranty nor are they the
The foregoing constitutes the entire obligation of Knauf, and there responsibility of Knauf.
are no other warranties, expressed or implied, including any warranty
of merchantability or fitness for any purpose whatsoever. Liability is F. The acoustical material must not be used to support any other material
limited to the above, and Knauf shall in no event be liable for incidental except fiberglass thermal/sound control insulation installed in the
or consequential damages. thickness, density and manner according to Knauf specifications.

Please Note: Some jurisdictions do not allow exclusion or limitation G. Prior to installation, the acoustical material must be kept clean and
of incidental or consequential damages or limitations on how long an dry and below 120°F (49°C) and in spaces outlined in paragraph “C”
implied warranty lasts, so the above limitation or exclusion may not above.
apply to you.
H.Before Knauf ceiling materials are installed, the cartons containing the D. Performance issues which may result from the presence of standing
ceiling tiles should be opened and the tiles should be permitted to reach water, or where moisture is in direct/indirect contact with the ceiling,
room temperature for at least 48 hours and have stabilized moisture such as those resulting from conditions such as building leaks or
content. condensation, are not covered by this warranty nor are they the
responsibility of Knauf.
I. Refer shaded box “Section I” in warranty dossier. This is addendum to
the steel angle warranty terms. E. The acoustical material shall not to be used to support any other
Fiberglass Commercial Ceiling with RH 95 performance and material except fiberglass thermal/sound control insulation installed in
Steel angles Five (05) Year Limited Warranty the thickness, density and manner specified by Knauf.

Knauf Commercial Steel angles and Fiberglass Commercial F. Prior to installation, the acoustical material must be kept clean and
Ceilings when installed together are warranted by Knauf to be dry and below 104°F (40°C) and in spaces outlined in paragraph “C”
free from sagging, warping or de-lamination as a direct result of above.
defects in material or factory workmanship for five (05) years
from the date of installation. G. Before Knauf ceiling materials are installed, the cartons containing the
A.The material shall be installed in accordance with all applicable Knauf ceiling tiles should be opened and the tiles should be permitted to reach
specifications in effect at the time of the installation. room temperature for at least 48 hours and have stabilized moisture
content.
B. The material may be installed in areas between 40°F (4°C) and 113°F
(45°C) and in spaces before the building is enclosed, where HVAC H. Refer shaded box “Section I” in warranty dossier. This is addendum to
systems are cycled or not operating. These ceilings cannot be used in the steel angle warranty terms.
exterior/semi-exterior applications, where standing water is present or Commercial Ceilings with RH 90 Performance and Steel angles Three
where moisture will come in direct contact with the ceiling. (03) Year Limited Warranty

C.The acoustical material must not be used to support any other material Knauf Commercial Steel angles and Ceiling Panels with RH 90
except fiberglass thermal/sound control insulation installed in the performance : Beauti – Sky & New Lotus, when installed together are
thickness, density and manner specified by Knauf. warranted by Knauf to be free from sagging and warping as a direct
result of defects in materials or factory workmanship for Three (3)
D.The warranty is void if the acoustical material is installed on furring strips years from the date of installation.
or installed by nailing or stapling, or if any adhesive is used in the
installation process.
A. All material shall be installed in accordance with Knauf specifications
E. This warranty does not extend to acoustical material which suffers in effect at the time of installation for RH99 ceilings and Knauf
damage caused by fire, or the elements, or any form of physical abuse. Commercial Steel angles that are supplied with a hot-dipped
galvanized coating or aluminum base material.
F. Performance issues which may result from the presence of standing
water, or where moisture is in direct/indirect contact with the ceiling, such B. Damage which may occur from chemical fumes, freezing temperature,
as those resulting from conditions such as building leaks or condensation, vibration and abuse is not covered by this warranty.
are not covered by this warranty nor are they the responsibility of Knauf.

G. Prior to installation, the acoustical material must be kept clean and C. Installation shall be carried out in temperature conditions up to 120°F
dry. In conditions specified in paragraph “B” above. (49°C) and relative humidity up to 90% for RH 90 ceiling tiles in spaces
before the building is enclosed, where HVAC systems are cycled or
H. Before Knauf ceiling materials are installed, the cartons containing the not operating.
ceiling tiles should be opened and the tiles should be permitted to reach
room temperature for at least 48 hours and have stabilized moisture D. RH 90 ceilings cannot be used in exterior/semi-exterior applications,
content. where standing water is present, or where moisture will come in direct/
indirect contact with the ceiling.
I. Refer shaded box “Section I” in warranty dossier. This is addendum to
the steel angle warranty terms. E. Performance issues which may result from the presence of standing
Commercial Ceilings with RH 95 & RH 100 Performance and water, or where moisture is in direct/indirect contact with the ceiling,
such as those resulting from conditions such as building leaks or
Steel angles Five (05) Year Limited Warranty
condensation, are not covered by this warranty nor are they the
responsibility of Knauf.
Knauf Commercial Steel angles and Ceiling Panels with RH 100 or
RH90 performance, when installed together are warranted by Knauf for
F. The acoustical material must not be used to support any other material
five (05) years from the date of installation against sagging, or warping
except fiberglass thermal/sound control insulation installed in the
as a direct result of defect in material or factory workmanship.
thickness, density and manner according to Knauf specifications.
A. The material shall be installed in accordance with all applicable
G. Prior to installation, the acoustical material must be kept clean and
Knauf specifications in effect at the time of the installation.
dry and below 120°F (49°C) and in spaces outlined in paragraph “C”
above.
B. Damage which may occur from chemical fumes, freezing
temperature, vibration and abuse is not covered by this warranty.
H. Before Knauf ceiling materials are installed, the cartons containing the
ceiling tiles should be opened and the tiles should be permitted to reach
C. Installation shall be carried out in temperature conditions up to
room temperature for at least 48 hours and have stabilized moisture
104°F (40°C), and relative humidity up to 90% for RH90
content.
performance ceiling tiles and in spaces before the building is
enclosed, where HVAC systems are cycled or not operating. These I. Refer shaded box “Section I” in warranty dossier. This is addendum to
ceilings cannot be used in exterior/semi-exterior applications where the steel angle warranty terms.
standing water is present, or where moisture will come in direct
contact with the ceiling.
MetalWorks Ceilings and Steel angles Five (05) Years Limited Commercial Steel angle Systems and Axiom Five (05)
Warranty Year Limited Warranty

Knauf Commercial Steel angles and MetalWorks (GI or Aluminum) Section I:

Ceiling Panels with RH 95 performance, when installed together are Knauf Commercial Steel angle systems and Axiom are warranted
warranted by Knauf for Five (05) years from the date of installation by Knauf against the occurrence of 50% red rust as defined by ASTM
against manufacturing defects. B 117 test procedures as a result of defects in materials or factory
A.The material shall be installed in accordance with all applicable Knauf workman-ship, for ten (10) years from the date of installation
specifications in effect at the time of the installation. (except Axiom).

B. The material may be installed in areas between 40°F (4°C) and A. Performance issues which may result from the presence of standing
113°F (45°C) and in spaces before the building is enclosed, where water, or where moisture is in direct contact with the system, such as
HVAC systems are cycled or not operating. These ceilings cannot be those resulting from conditions such as building leaks or condensation,
used in exterior/semi-exterior applications, where standing water is are not covered by this warranty nor are they the responsibility of Knauf,
present or where moisture will come in direct/indirect contact with the with the exception of Knauf 24mm SS, Knauf 24mm AL & FireGuard
ceiling. marked steel angles.

C.The acoustical material must not be used to support any other material B. All material shall be installed in accordance with Knauf specifications
except fiberglass thermal/sound control insulation installed in the in effect at the time of installation for Knauf Commercial Steel Angle
thickness, density and manner specified by Knauf. systems that are supplied with a hot-dipped galvanized coating or
aluminum base material.
D.The warranty is void if the acoustical material is installed on furring
strips or installed by nailing or stapling, or if any adhesive is used in the C. Damage which may occur from chemical fumes, freezing
installation process. temperature, vibration and abuse is not covered by this warranty.

E. This warranty does not extend to acoustical material which suffers D. Installation may be carried out in temperature conditions up to 120°F
damage caused by fire, or the elements, or any form of physical abuse. (49°C) and relative humidity up to 99% and in spaces before the
building is enclosed, where HVAC systems are cycled or not operating.
F. Performance issues which may result from the presence of standing (These systems cannot be used in exterior applications, where standing
water, or where moisture is in direct/indirect contact with the ceiling, water is present, or where moisture will come in direct contact with
such as those resulting from conditions such as building leaks or the ceiling.)
condensation, are not covered by this warranty nor are they the
responsibility of Knauf. E. Prior to installation, the acoustical material must be kept clean and dry
and below 120°F (49°C) and in spaces outlined in paragraph “C”
G. Prior to installation, the acoustical material must be kept clean and above.
dry. In conditions specified in paragraph "B" above.
Technical Reference
H.Before Knauf ceiling materials are installed, the cartons containing the
Installation
ceiling tiles should be opened and the tiles should be permitted to reach
room temperature for at least 48 hrs and have stabilized moisture
Acoustical ceilings that are unsatisfactory in appearance are often the
content.
result of poor application or disregard of the manufacturer’s
instructions. Here are a few recommendations to consider when
I. Refer shaded box “Section I” in warranty dossier. This is addendum to
designing with and specifying an Knauf ceiling system.
the steel angle warranty terms.
Jobsite Conditions
WoodWorks: Ceilings & Wall Panels; Optra Wall Panels;
SoundScapes (Shapes, Canopies & Blades) combined with Steel
Before Knauf ceiling materials are installed, the units (ceiling panels or
Angles and Accessories One (1) Year Limited Warranty
tile) should be permitted to reach room temperature and have a
stabilized moisture content. They should not, however, be installed in
Knauf WoodWorks Ceiling Panels & Wall Panels with RH 70
spaces where the temperature or humidity conditions vary greatly from
performance; Optra Wall Panels; SoundScapes Shapes, Canopies &
the temperatures and conditions that will be normal in the occupied
Blades, when installed with their respective Commercial Steel angles
space (exception: RH 100 performance ceiling tiles). Some Knauf
and accessories (as suggested by Knauf) together are warranted by
ceiling materials are more abuse-resistant than others. It is not good
Knauf for One (01) years from the date of installation against
practice to locate acoustical ceiling tile or panels on low wall or ceiling
manufacturing defects.
surfaces where they might be damaged. Dirty air can soil any ceiling,
A. The material must be installed in accordance with all applicable Knauf although ULTIMA has superior resistance to soiling. Proper design for
specifications in effect at the time of installation. both supply air and return air, and maintenance of the HVAC filters and
building interior space are essential to minimize soiling. Before starting
B. Installation must not be carried out in areas with humidity in excess of the HVAC system, make sure supply air is properly filtered and the
70%, chemical fumes, freezing temperature, and/or vibration. Following building interior is free of construction dust.
installation, these environmental conditions must be maintained.
Temperatures and Humidities
C. The material must not bear the weight of any un-authorized loads.
D. Prior to installation, the material must be stored in a dry and clean During Installation
area that is enclosed and protected from the elements, (i.e. rain, snow or
their causes of excessive moisture) and stabilized in the area for not less Acoustical materials are interior finish products and are designed for
than 24 hours prior to installation. installation to be carried out in temperature conditions up to 86°F (30°
C) in spaces where the building is enclosed and HVAC systems are
E. Refer shaded box “Section I” in warranty dossier. This is addendum to functioning and will be in continuous operation.
the steel angle warranty terms. There shall be proper ventilation of the plenum in high moisture areas.
All plastering, concrete, terrazzo or any other wet work should be procedures should be followed to insure continued high performance
complete and dry. All windows and doors should be in place. The and attractive appearance. Dust and loose dirt may easily be removed
heating, ventilating and air-conditioning systems should be installed and by brushing or with a vacuum cleaner. Vacuum cleaner brush
operable, where necessary, to maintain proper temperatures before, attachments such as those designed for cleaning upholstery or walls do
during and after installation of the acoustical material. the best job. Be certain to clean in one direction only. This will prevent
rubbing dust into the surface of the ceiling. After loose dust has been
Note: The preceding restrictions do not apply to ceilings with RH 100 removed, pencil marks, smudges, or clinging dirt may easily be erased
performance. One side, always install the vapor barrier in the down with an ordinary art gum eraser. However, a good grade wall cleaner
position facing the back of the ceiling panel. If the use of batt insulation may be preferred. Be certain to use fresh cleaner. Most Knauf mineral
is required, limit use to 24”x 24”panels (use only non faced batts fiber ceilings may be cleaned with a moist cloth or a sponge dampened
maximum R-19). in water containing mild soap. (This does not apply to cloth-faced
ceiling panels.) The cloth or sponge should contain as little soapy water
Thermal Insulation Mineral Ceilings solution as possible. After washing panel face, any moisture remaining
should be wiped off with a dry cloth.
The use of overlaid insulation placed on, and supported by, mineral
ceiling panels is not recommended. Painting Recommendation
The additional weight supported by the panel could result in panel sag
in high humidity conditions. If job requirements are such that insulation is Precaution
necessary at recommended occupancy conditions, limit such insulation
to a maximum of .26 lb/ft2(R-19 Fiberglass). Only roll insulation is Knauf recognizes that ceilings may be repainted and will make recom-
recommended and must be applied perpendicularly to the cross tees mendations for the type of paint that may be used. However, Knauf
with the grid supporting the weight of the insulation. For roll type cannot be responsible for the finished appearance or performance for
insulation that either has a foil or kraft paper vapor barrier on Thermal the field-paint-ed acoustical material. Knauf cannot guarantee that the
insulation should not be installed on the back of Fire Guard panels in a published surface burning characteristics, fire resistance ratings,
fire resistive ceiling membrane unless so designated in the specific UL acoustical performance, dimensional stability (sag), or light reflectance
roof/ceiling or floor/ceiling design assembly assigned to the structure; will remain the same after repainting. All warranties will be voided by
i.e., P265 or P250. field painting. When painting acoustical materials, the painter should be
very careful that he/she does not close up the perforations or fissures in
Fiberglass Ceilings the material. It is through these openings in the surface that sound waves
Knauf fiberglass ceiling panels are recommended for use when enter the body of the acoustical material and are absorbed. Care should
additional thermal insulation is required to be overlaid on the back of be taken that these perforations are not clogged. Spray painting will
the ceiling panels. Specific limitations apply. Please contact Knauf Sales result in a more uniform coating on embossed or irregular surfaces. For
Respresentative for specific fiberglass backloading recommendations. best results, panels should be removed from grid suspension system, laid
flat for painting, and allowed to dry thoroughly while still flat before
Selecting Lighting reinstallation. This method eliminates the costly operation of masking
walls and covering furniture. It also provides for easier cleaning and/or
When selecting any type of lighting, it is important to evaluate the repainting of the grid while the panels are being repainted. Field
fixtures (lighting system) and ceiling panels or tile as components that painting of laminated faced products is not recommended. The
work together in an integrated system. Important considerations include variations which are possible in field-painted applications could affect
both initial and long-term costs, energy consumption and perhaps even fire performance.
the lighting system’s potential impact on worker effectiveness within the
space. It is also always advisable to consider the effect it will have on Painting Method
the appearance of an acoustical ceiling. Unfavorable ceiling
appearance may be produced by light striking the ceiling surface at First remove loose dust from the material with a brush or vacuum cleaner
small angles. This condition most frequently occurs with ceiling edge attachment. Thin the paint only as much as necessary. If it is too thick for
lighting from fixtures, cove lighting and/or high windows. This will proper spraying, care should be taken that it is thinned only as
accentuate minor surface variations that are beyond the control of recommended by the paint manufacturer. When spray painting, apply
manufac-turing standards for mineral fiber. Further, minor differences in the paint with a stream directed perpendicularly to the surface of the
paint gloss often are magnified by these conditions. Mitigating the material, moving the gun back and forth to get a uniform coating. Under
problem is best handled at the lighting source with proper shading, normal conditions, one coat should be sufficient.
diffusing and/or light redirecting devices.

Maintenance
Knauf Ceiling Systems require no more maintenance than painted
DRYWALL ceilings. However, when maintenance is necessary, certain

Knauf Ceiling Solutions (India) Private Limited

Boomerang, A-304, Chandivali Farm Road (near Chandivali Studio) Andheri (E), Mumbai - 400 072.
Contact us: 1860 266 7080 | e-mail : Helpdeskindia@knaufarmstrong.com