Operational

Readiness
Capability
Statement.

Best for Project 230725 April 2022

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About us.

Who is TSA Advisory?

TSA Advisory is the advisory business line of TSA
Management. TSA Management was formed in 2001 as a
specialist project management firm.
TSA Management
We expanded into the advisory space with the acquisition
of Calcutta in 2019 and Advisian Capital Projects Advisory
(formerly Evans & Peck) in 2021.
Operating under the TSA Management banner, we offer
TSA TSA
two distinct, but interlinked business lines: TSA Advisory
and TSA Projects. Advisory Projects

TSA Advisory is a 150+ strong team infrastructure advisors

leveraging the deep expertise of our heritage brands.

Best for Project

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Our Services
We manage, consult and partner with industry professionals, government bodies and the
private sector to bring both ambitious and impactful projects to life.
TSA offers a flexible, tailored and We believe operational readiness Expertise
consultative service to support and business integration planning TSA can provide management and
clients on the pathway to operational preparation should be undertaken technical expertise on key areas
readiness and business integration. throughout the project life cycle. This of operational readiness including
We help our clients achieve smooth ensures our clients’ projects are ready operational requirements, commercial
and timely outcomes through a flexible for Day 1 operations. Our operational and legal requirements, strategic
approach that ranges from direct planning and readiness capability planning, customer and staff readiness,
process management and expertise, includes the following four operational scenario planning, stakeholder
through to as-needed mentoring, peer planning and readiness phases: consultation and asset integration. This
review and application of past project • Formation – Involves operational offering may include seconding advisors
lessons learnt. readiness planning, resourcing, into a project for specific activities.
TSA has deep experience and governance, stakeholder and
expertise in stakeholder and interface customer engagement, and Peer Review
management. We leverage this to communications strategy. This offering involves a plan review and
comprehensively capture business health check. It provides an independent
• Readiness activities – Involves
requirements, plan their achievement review and recommendations for the
accreditation activities, staff
and manage associated activity planning and delivery of operational
recruitment and development,
implementation. readiness.
service planning, scenario
planning, training and stakeholder Lessons Learnt
communications.
TSA has significant experience in
• Operations – Involves progressive the planning and delivery of major
delivery, asset management, facility infrastructure projects. This gives us
management, customer operations an extensive library of lessons learnt
and customer services. from previous projects. We apply these
lessons learnt to new projects, to inform
• Post implementation review –
robust operational readiness planning
Involves service delivery review,
and implementation.
project review and handover
management. Mentor
We mentor the client Operational
Readiness team on an “as needed” basis.
This can include providing feedback and
guidance for the planning and delivery
of their projects.
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Specialists.
David Ramsdale
Principal
David is experienced in undertaking interface management, operational planning
and readiness management, strategic business planning, project development,
implementation management and risk management in the transport sector.

From 2009 to 2015, he led the planning and implementation of operational and
business readiness for each commissioning stage of the Regional Rail Link project
(approx. $4 billion project).

He continues to provide operational readiness and network readiness advisory

across a broad range of rail projects including Regional Rail Revival, North East Rail
Line Upgrade and “nine car VLocity running” across various transport agencies.

He is highly regarded for his interface and stakeholder management on behalf of

clients. This includes facilitating and presenting to senior steering committees,
executive members and unions.

He also provides governance support and advice to various project steering

committees across Regional Rail Revival, North East Line Upgrade and Murray Basin
Rail Project.

Darren Hayward
Associate Director
Darren has over 27 years’ experience in senior roles in project development, delivery
and operational readiness across the rail, automotive and aerospace sectors in
Australia and internationally.

He has successfully led or provided oversight on a number of large scale rail projects
from delivery into integrated rail operations including Sydney Metro North West,
Canberra Light Rail, South West Rail Link and Sydney Light Rail where he was the
Director Operational Readiness on behalf of TfNSW.

Darren has a unique blend of project delivery and operational experience in both
rolling stock and rail infrastructure. This provides him with a comprehensive
understanding of the issues in transitioning to live operations and the capability to
bring together the wide range of stakeholders needed to successfully transition a
project from delivery into operation.
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Specialists.
Maria Hoyos
Senior Associate
Maria has over 13 years’ project delivery consulting experience. She offers
experience and expertise on project management, project development,
stakeholder management, operational readiness and assurance. Maria specialises
in major transport infrastructure projects.

Maria helps ensure timely delivery through her ability to engage and
communicate with clients, stakeholders and project staff. This includes
site personnel and senior management.

Maria has been working with Rail Projects Victoria (RPV) on project development
and stakeholder management capacity for various Regional Rail Revival (RRR)
projects. She was also part of the team that conducted operational readiness and
network readiness peer review for a confidential transport project.

Johanna Maslem
Senior Associate
Jo has 18 years’ experience in the development, delivery and integration of major
civil, transport infrastructure and mining projects. She has held a range of roles in
operational readiness and handover, from early stage planning through to handover
and ops integration.

Jo has been part of the operational integration team on the Next Generation Tram
project. She was the testing, commission and completions manager for Parramatta
Light rail as part of the contractors team, responsible for setting up systems to
support the integration of the new light rail system into Parramatta. She was the
asset handover manager for Newcastle light rail for TfNSW, responsible for asset
delineation and handover to stakeholders.

She was the operational readiness project representative for the Roy Hill project in
Western Australia, a $10b greenfield project consisting of a new mine, rail network
and port. Her role included development and implementation of training, program
integration and asset handover from project to operations.
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Specialists.
Terry Poynton
Principal
Terry is an experienced public transport operations professional with
extensive hands-on commercial, service delivery, project delivery and
public transport regulation expertise.

He has held senior executive positions in both public and private sector public
transport organisations, covering safety, operations, maintenance and technical
functions, over the past 20 years.

Terry has developed strategic level operations plans, high level timetable
assessments, transport modelling, customer experience and demand
requirements as part of a shadow operator roles for both Newcastle and
Paramatta Light Rail. He has led fleet and operations teams for various public
and private transport operators.

He is deeply experienced in managing complex project delivery and commercial

matters in the public transport arena for fleet and infrastructure projects,
particularly bus and rail.

Charlie Simmons
Associate
Charlie has 13 years’ consulting experience providing services including
project development, project management, operational readiness
and stakeholder management.

His practical mindset and stakeholder management skills have made him a respected
advisor. His effective communication and facilitation skills enable him to efficiently
drive outcomes in high interface environments.

Charlie has undertaken operational readiness activities on Regional Rail Revival

including development of an operational framework, high level driver training plan
for various RRR projects and V/Line operational requirements development. For
ARTC’s project North East Line Upgrade, he has provided coordination of operational
readiness activity interfaces for projects delivered by different transport agencies
aimed at introducing new rolling stock services.
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Projects.
We support clients throughout the
project lifecycle with expertise,
peer review, mentoring and lessons
learnt services. This helps our
clients ensure smooth and timely
operational readiness and business
integration.”
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Projects.
Sydney Light Rail, NSW
Client Transport for NSW
Role Operational Readiness

Sydney Light Rail is a $2.1 billion

NSW government initiative aimed at
revitalising the urban environment,
reduce traffic congestion and
creating additional transport options
for existing and future population
demands. TSA was involved in
all phases of the project from
project development, transaction
management, design, construction,
testing and commissioning and
operational readiness.

Our engagement was as part of an

integrated project team to provide
project management and transaction
management oversight to assist in
the project’s transitioning from the
development phase to the delivery
phase and into operations. We helped
the client achieve Day 1 readiness
by driving, leading and managing
all aspects of TfNSW’s operational
readiness obligations and assurance.

TSA also helped resolve technical and

operational issues post first passenger
services. Our team members were
instrumental in achievement of
journey time and service performance
parameters below the requirements
of the contract.
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Projects.
North East Line Upgrade
VLocity Enabling, VIC
Client Rail Projects Victoria
Role Operational Readiness

North East Line Upgrade Project is

introducing new standard gauge
VLocity rolling stock passenger
services between Melbourne and
Albury. The project comprises train
procurement, track upgrade and other
enabling projects, delivered by different
transport agencies. We provided regular
peer review of service operator V/
Line’s operational readiness plan and
implementation to assure the client of
on-time commencement of services. We
also supported with interfacing agency
activities to ensure a smooth transition
from physical works completion to
services commencement.

Regional Rail Link

Project, VIC
Client V/Line
Role Operational Readiness

The Regional Rail Link Project was a

Commonwealth and State Government
project undertaken from 2009 to 2015
to construct a major new rail line and
provide dedicated tracks for regional
trains through the metropolitan system
between Sunshine and Southern Cross
Station. The project included building a
new regional train route between West
Werribee and Deer Park.

TSA Advisory provided numerous

advisory services, with a specific focus
on supporting the State and V/Line
on project operational readiness and
network readiness. We also provided
co-ordination and support to the State
and V/Line on network readiness.
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Projects.
Regional Rail Revival
Project Suite, VIC
Client Rail Projects Victoria
Role Operational Readiness

The Australian and Victorian

governments have invested more than
$4 billion in the Regional Rail Revival
program, which is upgrading every
regional passenger rail line
in Victoria, and creating jobs
and supplier opportunities.

TSA Advisory has provided ongoing

peer review and lessons learnt support
to Rail Projects Victoria on various
operational readiness planning and
implementation activities across
approximately 15 regional rail projects.

Our advisory work has involved

providing expertise for Day 1
readiness activities, including
reporting to key stakeholders and
government agencies and customer
and communications readiness.
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Projects.
VLocity 9 Car Running
Project, VIC
Client Rail Projects Victoria
Role Operational Readiness

Rail Projects Victoria is coordinating

the activities with other Victorian State
Agencies for the introduction of 9 car
VLocity running between Wyndham
Vale and Southern Cross Station. The
current V/Line regional VLocity trains
run as 3 car and 6 car consists.

TSA Advisory is providing support to

RPV and the State Agencies regarding
the co-ordination and monitoring of
operational readiness activities for Day
1 of 9 car running.

Operational Readiness
Review of a Major
Transport Project,
Australia
Client Confidential
Role Operational Readiness

TSA Advisory undertook a confidential

peer review of a major transport
project in Australia and reported
back to the client on network state-
of-play and operational readiness.
This included identifying key
readiness risks. Further peer review
activities will continue toward service
commencement.
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Projects.
Next Generation Trams,
VIC
Client Victoria Department of
Transport
Role Operational Readiness

Next Generation Tram will supply 100

new trams, a new tram maintenance
facility, and an ongoing maintenance
contract to maintain the trams.

TSA Advisory is responsible for the

operational interface activities and is
a key part of the operational readiness
and integration working group.

Newcastle Light Rail,

NSW
Client Transport for NSW
Role Operational Readiness

Newcastle Light Rail is a high capacity,

frequent and reliable service through
the city centre, connecting key
activity precincts and creating great
urban renewal opportunities.

TSA Advisory fulfilled the shadow

operator role that involved provision
of operational advice on customer and
operational specifications as part of
operational readiness planning stage.
We also managed preparation and
planning works associated with
asset handover and asset
information system inputs.
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Projects.
Paramatta Light Rail,
NSW
Client Transport for NSW
Role Operational Readiness

The Parramatta Light Rail (PLR) is a

dual-track, light rail project, which will
support the growth and renewal in the
region and help to deliver places that
attract people to live, work and visit.
The spine of the light rail network will
bring destinations and precincts in
Greater Parramatta closer together,
enabling it to function as a productive,
liveable and exciting CBD.

TSA have been involved from the early

project stages and developed the
operations management plans. We
were part of the operational readiness
working group and operational
integration working group for Great
River City Light Rail, the system
operator and maintainer.
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Best for Project