GW ES User Manual-En
GW ES User Manual-En
GW ES User Manual-En
Hybrid Inverter
ES Series
V1.1-2022-01-05
Content User Manual V1.1-2022-01-05
TABLE OF CONTENTS
01 Introduction............................................................... 1
1.1 Operation Modes Introduction.................................................................1
1.2 Safety and Warning....................................................................................2
1.3 Product Overview.......................................................................................4
02 Installation Instructions.............................................. 5
2.1 Unacceptable Installations........................................................................5
2.2 Packing List.................................................................................................6
2.3 Mounting.....................................................................................................6
2.3.1 Select Mounting Location.................................................................................. 6
2.3.2 Mounting............................................................................................................. 7
2.4 Electrical Wiring Connection.....................................................................9
2.4.1 PE Cable Connection.......................................................................................... 9
2.4.2 PV Wiring Connection......................................................................................10
2.4.3 Battery Wiring Connection..............................................................................10
2.4.4 On-Grid&Back-up Connection.........................................................................12
2.4.5 Smart Meter & CT Connections ......................................................................15
2.5 DRED & Remote Shutdown Device Connection....................................17
2.6 WiFi Module Connection..........................................................................18
2.7 Earth Fault Alarm Connection.................................................................18
03 MANUAL OPERATION................................................. 21
3.1 Wi-Fi Configuration..................................................................................21
3.2 PV Master..................................................................................................22
3.3 CEI Auto-Test Function.............................................................................23
3.4 Startup/shutdown Procedure.................................................................23
3.5 SEMS Portal...............................................................................................23
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User Manual V1.1-2022-01-05 Content
04 OTHER...................................................................... 24
4.1 Error Messages.........................................................................................24
4.2 Troubleshooting.......................................................................................26
4.3 Disclaimer..................................................................................................30
4.4 Technical Parameters .............................................................................32
4.5 Quick Checklist To Avoid Dangerous Conditions..................................36
Appendix...................................................................... 37
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01 Introduction User Manual V1.1-2022-01-05
01 Introduction
The ES series, also called hybird or bidirectional solar inverters, apply to soalr system with
partcipation of PV, battery, loads and grid system for energy management. The energy produced
by PV system shall be used to optimize household, excess power charges battery and the
rest power could be exported to the grid. Testing to AS/NZS 4777.2:2020 for multiple phase
combinations has not been conducted
The battery shall discharge to support loads when PV power is insufficient to meet self-
consumption needs. If battery power is not sufficient, the system will take power from the utility
grid to support loads.
Mode I Mode II
The energy produced by the PV system is used When there is no PV, and the battery is
to optimize self-consumption needs. The excess sufficient, it can supply the load together
energy is used to recharge the batteries, any with grid power.
remaining excess is then exported to the grid.
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User Manual V1.1-2022-01-05 01 Introduction
Symbol Explanation
Caution!
Failure to observe any warnings contained in this manual may result in injury.
This side up! This package must always be transported, handled and stored in such
a way that the arrows always point upwards.
No more than six (6) identical packages being stacked on each other.
Fragile - The package/product should be handled carefully and never be tipped over
or slung.
Keep dry! The package/product must be protected from excessive humidity and
must be stored under cover.
This symbol indicates that you should wait at least 5mins after disconnecting the inverter
5min from the utility grid and from the PV panel before touching any inner live parts.
CE mark.
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01 Introduction User Manual V1.1-2022-01-05
Safety Warnings
Any installation or operations on the inverter must be performed by qualified electricians
in compliance with standards, wiring rules and the requirements of local grid authorities or
companies (such as AS 4777 and AS/NZS 3000 in Australia).
Before any wiring connection or electrical operation on inverter, all battery and AC power
must be disconnected from inverter for at least 5 minutes to make sure inverter is totally
isolated to avoid electric shock.
The temperature of inverter surface might exceed 60℃ during operation, so please make
sure it has cooled down before touching it, and make sure the inverter is out of reach of
children.
Do not open the inverter's cover or change any components without manufacturer's
authorization, otherwise the warranty commitment for the inverter will be invalid.
Usage and operation of the inverter must follow instructions in this user manual, otherwise
the protection design might be impared and warranty commitment for the inverter will be
invalid.
Appropriate methods must be adopted to protect inverter from static damage. Any damage
caused by static is not warranted by manufacturer.
PV negative (PV-) and battery negative (BAT-) on inverter side is not grounded as default
design. Connecting PV- to EARTH are strictly forbidden.
PV modules used on the inverter must have an IEC61730 class A rating, and the total open-
circuit voltage of PV string/array is lower than the maximum rated DC input voltage of the
inverter. Any damage caused by PV over-voltage is beyond warranty.
The inverter, with built-in RCMU, will exclude possibility of DC residual current to 6mA, thus in
the system an external RCD (type A) can be used(≥30mA).
In Australia, the inverter internal switching does not maintain neutral integrity, which must
be addressed by external connection arrangements like in the system connection diagram for
Australia.
In Australia, output of back-up side in switchbox should be labeled on "Main Switch UPS
Supply".The output of normal load side in switch box should be labeled "Main Switch Inverter
Supply".
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User Manual V1.1-2022-01-05 01 Introduction
DRED or Remote
BMS Communication RS485 Communication
7. Shutdown 8. 9.
Port Port
Communication Port
AC Terminal (ON-GRID
10. Reserved Port 11. 12. Indicators
and BACKUP)
* Model GW3648D-ES inverters are designed without DC switch. For inverters designed with
DC switch, the model name should be GW3648C-ES.
Model GW5048D-ES inverters are designed without DC switch. For inverters designed with
DC switch, the model name should be GW5048C-ES.
If the inverter is not equipped with a DC switch, an external DC breaker shall be added. The
external DC breaker shall be AU/NZ certified; Complied to AS60947.3:2018; Be classified as
DC-PV 2; With ratings and properties suitable for the intended application conditions such as
outdoor, exposed to sunshine, on non-combustible material surface.
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01 Introduction User Manual V1.1-2022-01-05
LED Indicators
INDICATOR COLOR STATUS EXPLANATION
ON = System is ready
BLINK = System is starting up
SYSTEM OFF = System is not operating
ON = Back-up is ready / power available
BACK-UP OFF = Back-up is off / on power available
ON = Battery is charging
BLINK 1 = Battery is discharging
BLINK 2 = Battery is low / soc is low
BATTERY
OFF = Battery is disconnected / not active
ON = Grid is active and connected
BLINK = Grid is active but not connected
GRID OFF = Grid is not active
ON = Consuming energy from grid / buying
BLINK 1 = Supplying energy to grid / zeroing
BLINK 2 = Supplying energy to grid / selling
ENERGY
OFF = Grid not connected or system not operating
ON = Solar inputs #1 and #2 are active
BLINK 1 = Solar input #1 is active /#2 is not active
BLINK 2 = Solar input #2 is active /#1 is not active
SOLAR
OFF = Solar input #1 and #2 are not active
ON = WiFi connected / active
BLINK 1 = WiFi system resetting
BLINK 2 = WiFi not connect to router
WiFi BLINK 4 = WiFi server problem
OFF = WiFi not active
ON = Fault has occurred
BLINK = Overload of back-up / Output / reduce load
FAULT OFF = No fault
02 Installation Instructions
2.1 Unacceptable Installations
Please avoid the following installations which will damage the system or the Inverter.
The following installations should be avoided. Any damage caused will not be covered by the
warranty policy.
Back-Up Back-Up PV PV
On-Grid
Load
For the general version, backup cannot connect in parallel.
For advanced applications, please contact our after-sales Single PV string cannot connect to multiple inverters.
department.
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User Manual V1.1-2022-01-05 02 Installation Instructions
Smart Meter
Battery
One meter cannot be connected to multiple inverters. One battery bank cannot be connected to multiple inverters.
Different CTs cannot connect to the same line cable.
Generator
Incompatible battery
The on-Grid or backup side cannot be The inverter battery input must not be The backup side cannot be connected
connected to any AC generator directly. connected to incompatible batteries. to the grid.
SMART METER
or or
USB
Reset
Wall-Mounted
Inverter Bracket Smart Meter With CT Positive PV Plug Negative PV Plug Battery Cover
2.3 Mounting
2.3.1 Select Mounting Location
Mounting Support Requirements
• The mounting support shall be nonflammable and fireproof.
• Make sure that the support surface is solid enough to bear the product weight load.
• Do not install the product on the support with poor sound insulation to avoid the noise
generated by the working product, which may annoy the residents nearby.
For inverter's protection and convenient maintenance, mounting location for inverter should be
selected carefully based on the following rules:
Rule 1. Any part of this system shouldn't block the switch and breaker from disconnecting the
inverter from DC and AC power.
Rule 2. Inverter should be installed on a solid surface, where it is suitable for inverter's dimensions
and weight.
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02 Installation Instructions User Manual V1.1-2022-01-05
Rule 3. Inverter should be installed vertically with a max rearward tilt of 15°.
Rule 4. Ambient temperature should be lower than 45°C. The temperature and humidity at the
installation site should be within the appropriate range (60 °C for outdoor unconditioned with
solar effects).
Rule 5. It is recommanded that the installation of the inverter should be prevented from direct
sunlight, snow, rain and other negative influences which may cause function impact or life aging.
500mm
If there is any radio or wireless communication equipment below 30mhz near the
inverter, make sure that:
1. Install the inverter at least 30m far away from the high-precision wireless equipment.
2. Add ferrite core with multi coil winding or low pass EMI filter to the DC cable or AC
cable.
2.3.2 Mounting
Remember that this inverter is heavy! Please be careful when lifting out from the
package.
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User Manual V1.1-2022-01-05 02 Installation Instructions
The inverter is suitable for mounting on concrete or other non-combustible surfaces only.
1 Please use the mounting bracket as a template to drill 4 holes in the correct positions
(10mm in diameter and 80mm in depth).
Use the expansion bolts in the accessory box and tightly attach the mounting bracket
to the wall.
Note: Bearing capacity of the wall must be higher than 25kg, otherwise it may not be
able to keep the inverter from dropping.
wall bracket
228.5mm 228.5mm
expansion pipe
117.5mm
104.5mm
2 FOR AUSTRALIA ONLY. Lock the DC switch before mounting. Unlock the DC switch
when you are going to switch it to power on or power off the inverter.
3 Carry the inverter by holding the heat sink on two sides and place the inverter on the
mounting bracket.
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02 Installation Instructions User Manual V1.1-2022-01-05
4 The inverters can be locked for anti-theft purposes if this is necessary for individual
requirements.
1 L=L1+(1~2)mm L1
Copper, ≥4mm2
2 3
M5
1.5~2N·m
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User Manual V1.1-2022-01-05 02 Installation Instructions
2.5-4mm2 7mm
Note:
Note: 1. Crimp the PV cable tightly onto the connectors.
1. Please use the PV plugs and connectors from the 2. For Amphenol connectors, the limit buckle cannot be
accessory box. pressed.
2. The PV cable should be a standard 2.5–4mm2. 3. There will be a clicking sound if the connectors are
inserted correctly into the PV plugs.
MC
The polarity of the PV strings must not be connected in a reverse manner. Otherwise, the
inverter could be damaged.
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02 Installation Instructions User Manual V1.1-2022-01-05
For lithium battery (pack) the capacity should be 50Ah or larger. Battery cable requirements are
as following.
You are recommended to refer to the battery user manual as well when selecting the battery
cable.
B
A Outside diameter Insulation 10-14mm
C
B Insulation section NA
Insulator
Screw Cap
Note:
Please make sure polarity (+/-) of battery
are not reversed.
* For the compatible lithium batteries (LG / PYLON / BYD / GCL / DYNESS / ALPHA) connection,
please refer to https://en.goodwe.com.
Battery Protection
Battery will act as a protective charge/discharge current limitation under any condition as below:
• Battery SOC is lower than I-DOD (Depth of discharge).
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User Manual V1.1-2022-01-05 02 Installation Instructions
Note: The absence of AC breaker will lead to inverter damage if an electrical short circuit happens on
grid side.
AC breaker
AC breaker AC breaker
Grid
Make sure the inverter is totally isolated from any DC or AC power before connecting the
AC cable.
Note:
1. Neutral cable shall be blue, line cable shall be black or brown (preferred) and protective earth cable
shall be yellow-green.
2. For AC cables, PE cable shall be longer than N&L cables, so in case that the AC cable slips or is taken
out, the protecting earth conductor will be the last to take the strain.
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02 Installation Instructions User Manual V1.1-2022-01-05
D
B Separated wire length 20-25 mm
AC Cover
Screw Cap Insulator
Connection
Cable Single Hole Seal Ring
Terminal
Tightening torque
2.0-2.5N·m
1. Connect the assembled AC cables into AC terminals with fastening torque about 2.0-
2.5N·m.
Note: Connect back-up terminals before connecting on-grid terminals. Make sure it is not connected
to a wrong side.
2. Lock the cover and screw the cap.
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User Manual V1.1-2022-01-05 02 Installation Instructions
To Smart Meter
N
L2
L1
CT B
CT A
Grid
Declarations For The Backup Function
The back-up output of ES hybrid inverters have over load ability.
For details please refer to the technical parameters of ES series inverter section (Page 31).
And the inverter has self-protection derating at high ambient temperature.
The below statement lays out general policies governing the energy storage inverters of the
series EH, EM, ES, ET, BH, BT and SBP.
1. For Hybrid inverters (Series EH, EM, ES and ET), the standard PV installation typically consists
of the connection of the inverter with both panels and batteries. In the case where the
system is not connected to the batteries, the back-up function is strongly not advised for use.
Manufacturer shall not cover the standard warranty and be liable for any consequences arising
from users not following this instruction.
2. Under normal circumstances, the back-up switching time is less than 10 ms (the minimal
condition to be considered as the UPS level). However, some external factors may cause the
system failing on back-up mode. As such, we recommend the users to be aware of conditions
and follow the instructions as below:
• Do not connect loads when they are dependent on a stable energy supply for a reliable
operation.
• Do not connect the loads which may in total exceed the maximum back-up capacity.
• Try to avoid those loads which may create very high start-up current surges such as inverter
air-conditioner, high-power pump etc.
• Due to the condition of the battery itself, battery current might be limited by some factors
including but not limited to the temperature, weather etc.
Acceptable Loads Are As Below:
ES series inverter is able to supply a continuous 4600VA output or maintain a 6900VA output
for less than 10 seconds on back-up side to support loads. The inverter also has self-protection
against derating at high ambient temperature.
• Inductive Load: Maximum 1.5KVA for single inductive load, maximum 2.5KVA for total
inductive load power.
• Capacitive Load: Total capacitive load (like computer, switch power etc.)power ≤3.0KVA.
(Any load with high inrush current at start-up is not accepted)
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02 Installation Instructions User Manual V1.1-2022-01-05
Note:
For convenient maintenance, please install a SP3T switch on back-up and on-grid side. Then it is
adjustable to support load by back-up or by grid or default settings.
PE
N
L
Grid
side
To Smart Meter CT Grid
GM1000
Load
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User Manual V1.1-2022-01-05 02 Installation Instructions
PE
N
L3
L2
L1
CT C
To Smart Meter CT B
CT A CT A connect to L1
e
sid
Grid
CT B connect to L2
CT C connect to L3
GM3000
Load
Note:
1. Please use the Smart Meter with 3 CTs in product box.
2. CT cable is 3m as default, could be extended to maximum of 5m.
3. Smart Meter communication cable (RJ45) is attached on the inverter ("To Smart Meter" cable), could
be extended to max 100m, and must use standard RJ45 cable and plug, as below:
2 Orange NC NC 485_B
4 Blue CAN_H NC NC
8 Brown NC 485_A1 NC
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02 Installation Instructions User Manual V1.1-2022-01-05
terminal.
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User Manual V1.1-2022-01-05 02 Installation Instructions
NO 5 6
WiFi module
18
Please select the breaker according to the specifications below: 1. For batteries with attached breaker, the external
Note: This diagram indicates the wiring structure of the hybrid inverter, not the electric wiring standard.
User Manual V1.1-2022-01-05
19
5 AC Breaker
Wiring System For The Hybrid Inverter
To Smart Meter CT
To Battery
1 DC Breaker
02 Installation Instructions
2 AC Breaker
3 AC Breaker
4 AC Breaker
PV Loads
BACK-UP Loads
Battery
User Manual V1.1-2022-01-05 02 Installation Instructions
This diagram is an example for an application that neutral connects with the PE in a
distribution box.
For countries such as Australia, New Zealand, South Africa, etc., please follow local wiring
regulations!
Distribution box
BMS
L L
N RCD N Backup
Battery Do not connect this terminal PE Loads
when the neutral wire and PE
Back-Up
wire are connected together.
Hybrid Inverter
Meter RS485 Smart
Meter
L CT L
N N Grid
Solar
Array
PE PE
On-Grid
N-BAR
RCD E-N
Grounding screw hole in Link
the lower right corner. E-BAR E-BAR
LN PE
Normal Loads
Distribution box
BMS
L L
N RCD N Backup
Battery PE Loads
Back-Up
Meter
*
Hybrid Inverter RS485 Smart
Meter
L CT L
N Grid
Solar
N
Array
PE PE
On-Grid
LN PE
Normal Loads
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02 Installation Instructions User Manual V1.1-2022-01-05
03 MANUAL OPERATION
3.1 Wi-Fi Configuration
This part shows the configuration using a web page.
Wi-Fi configuration is absolutely necessary for online monitoring and maintenance.
Preparation:
1. The inverter must be powered up with battery or grid power.
2. A router with internet access to the website www.semsportal.com is required.
1
10.10.100.253
1. Connect Solar-Wi-Fi* to your PC or
smart phone (* its name is the last 8
characters of the inverter's serial number); Admin(U): admin
Password:12345678.
Password: admin
2. Open your browser and logon to
10.10.100.253 Admin (User): admin; Password: Remember the password (R)
admin. OK Cancel
3. Then click "OK".
2 3
1. Click "Start Setup" to choose your router. 1. Fill in the password of the router, then
2. Then click "Next". click "Next".
Device information 2. Click "Complete".
Firmware version 1.6.9.3.38.2.1.38
MAC address 60:C5:A8:60:33:E1 Add the wireless network manually
Wireless AP mode Enable
SSID Solar-Wi-Fi Network name (SSID) Wi-Fi-Test
IP address 10.10.100.253 Encryption method WPA/WPA2-PSK
Wireless STA mode Disable Encryption algorithm AES
Router SSID WiFi_Bum-in
Encryption method WAP/WAP2-PSK Please enter the wireless network password:
Encryption algorithm AES Password (8-63 characters) Router password
Router Password WiFi_Bum-in Show psk
Note: The SSID and password are case sensitive. Please make
No router, weak Wi-Fi signal, or the password is not correct sure all parameters of the wireless network match those of the
router, including the password.
Help: The wizard will help you to complete setup
within one minute. Back Next
Start Setup
Save success!
Please select your current wireless network
SSID AUTH/ENCRY RSSI Channel
Wi-Fi_Burn-in WPAPSKWPA2PSK/TKIPAES 66 1
Wi-Fi_Burn-in WPAPSKWPA2PSK/TKIPAES 100 1
Wi-Fi_Burn-in WPAPSKWPA2PSK/TKIPAES 70 1
Wi-Fi_Burn-in2 WPAPSKWPA2PSK/TKIPAES 72 1
Refresh
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User Manual V1.1-2022-01-05 02 Installation Instructions
Note:
1. Please make sure the password and encryption method/algorithm are the same as those of the
router.
2. If everything went well, the WiFi indicator on the inverter will change from a double blink to 4 blink
and then to a steady status, which means that the WiFi has successfully connected to the server.
3.2 PV Master
PV Master is an external monitoring and configuration application for hybrid inverters and is
used on smart phones or tablets for both Andriod and iOS systems. The main functions are
listed as below:
1. Configure the system to customize functions by the user.
2. Monitor and check the performance of the hybrid system.
3. Access and change the regional settings.
4. Check the inverter firmware version.
5. Set export power limit.
Search PV Master in Google Play or Apple App Store, or scan the QR
code to download the app.
Operation steps are the same for Android system and iOS system
although the two interfaces are slightly different.
For more detailed opertaion instructions, please refer to PV Master
user manual in www.goodwe.com. PV Master App
Note:
For Australian customers please select from Australia Region A/B/C to comply with AS/NZS 4777.2:2020.
Contact local grid operator to see which Region to select. After setting the safety region, some
parameters in the inverter system will take effect according to the corresponding safety regulations, such
as PU curve, QU curve, trip protection, etc. For Australian and European users, if you need to change the
configuration parameters, please refer to the PV Master user manual.
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03 MANUAL OPERATION User Manual V1.1-2022-01-05
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04 OTHER User Manual V1.1-2022-01-05
04 OTHER
4.1 Error Messages.
The error messages below will be displayed on PV Master App or reported by e-mail if an error
occurs.
Utility Loss Public grid power Inverter does 1. Check (use multi-meter) if AC side
is not available not detect the has voltage . Make sure grid power is
(power lost or on- connection of grid available.
grid connection 2. Make sure AC cables are
fails) connected tightly and well.
3. If all is well, please try to turn off
AC breaker and turn on again in 5
mins.
VAC Failure Grid voltage is not Inverter detects 1. Make sure safety country of the
within permissible that AC voltage inverter is set right.
range is beyond the 2. Check (use multi-meter) if the AC
normal range voltage (Between L & N) is within a
required by the normal range (also on AC breaker
safety country side)
a. If the AC voltage is high, then
make sure the AC cable complies
with that required on user manual
and the AC cable is not too long.
b. If the voltage is low, make sure
the AC cable is connected well and
the jacket of the AC cable is not
compressed into the AC terminal.
3. Make sure the grid voltage of your
area is stable and within normal
range.
FAC Failure Grid frequency Inverter detects 1. Make sure the safety country of
is not within that the grid the inverter is set right.
permissible range frequency is 2. If safety country is right, then
beyond the please check on the inverter display
normal range if AC frequency (Fac) is within a
required by the normal range.
safety country 3. If FAC failure only appears a
few times and is resolved soon, it
should be caused by occasional grid
frequency unstability.
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User Manual V1.1-2022-01-05 04 OTHER
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04 OTHER User Manual V1.1-2022-01-05
Back-Up Over Back-up side is Total back-up load Decrease back-up loads to make sure
Load over loaded power is higher the total load power is lower than
than the back-up back-up nominal output power.
nominal output
power
4.2 Troubleshooting
Checks Before Turning On AC Power
• Battery connections: Confirm that the connections between the inverter and battery: the
polarities (+/-) are not reversed. Refer to figure 4.2-1
• PV input connection: Confirm the connections between the inverter and PV panels: the
polarities (+/-) are not reversed. Refer to figure 4.2-2.
• On-grid & backup connections: Confirm that the on-grid is connected to the power grid
and that the backup is connected to the loads: the polarities (e.g. L/N are in sequence) are not
reversed. Refer to figure 4.2-3.
• Smart Meter & CT connections: Make sure that the Smart Meter and CT are connected
between the house loads and the grid, and follow the Smart Meter direction sign on the CT.
Refer to figure 4.2-4.
Grid
House
Loads
To Back-Up Load To Public Load
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User Manual V1.1-2022-01-05 04 OTHER
Param
Inverter
SN 93648ET172W0003
Firmware Version 02024
Safety Country Brazil
Work Status Normal (Backup)
Error
Note: For compatible lithium batteries, the BMS status will display "Normal" after selecting the correct
battery company.
The hybrid inverter does not discharge or output without the PV or when the PV power is
less than the load power
Solution:
1. Check whether the communications between the inverter and Smart Meter are OK.
2. Make sure the load power is greater than 150W.
a. The battery will not discharge continuously unless the load power is greater than 150W.
b. If the battery does not discharge when the Meter power is greater than 150W, please check
the Smart Meter & CT connections and directions.
3. Make sure the SOC (State of discharge) is greater than 1-DOD (Depth of discharge). Or, if
the battery is discharged to below 1-DOD, the battery will only discharge again when SOC is
charged to (20%+1-DOD/2 (if battery discharge is needed immediately, the user should restart
the battery).
4. Check on the APP whether the charge time has already been set because during the charge
time, the battery will not discharge (battery will charge in priority during times of concurrent
charge/discharge).
The battery does not charge when the PV power is greater than the load power
Solution:
1. Check if charge voltage on App(in "param")is properly set(for lead-acid battery), as battery
cannot charge if battery voltage reaches charge voltage.
2. Check the discharge time setting on App.
3. Check if battery is fully charged or not, or if battery voltage reaches "charge voltage" or not.
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04 OTHER User Manual V1.1-2022-01-05
Q: Why does the Wi-Fi module fail to connect to network after I choose the right router hotspot
and enter the right passwords?
A: It's possible that there are special characters not supported by module in the hotspot
passwords. Please modify the password to consist of only Arabic numerals or uppercase /
lowercase letters.
Q: Why does the battery SOC suddenly jump to 95% on the Portal?
A: This normally happens when BMS communications fail when using lithium batteries. If the
batteries enter float charge mode, the SOC is automatically reset to 95%.
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User Manual V1.1-2022-01-05 04 OTHER
Q: Why does the battery switch always trip when it starts up (lithium battery)?
A: The switch of the lithium battery trips because of following reasons:
1. BMS communication fails.
2. The battery SOC is too low and the battery trips to protect itself.
3. An electrical short-circuit has occurred on the battery connection side. Alternatively, for other
reasons, Please contact the after-sales department.
Q: Why are the data displayed on the homepage different from the param page, like charge/
discharge, PV value, load value, or grid value?
A: The data refresh frequency is different, so there will be data discrepancies between different
pages on the APP as well as between these shown on the portal and APP.
Q: Some columns show NA, like battery SOH, etc. Why does that happen?
A: NA means that the App has not received data from the inverter or server because of
communication problems, such as battery communications and the communications between
inverter and the App.
Q: Why is there still power exporting to the grid after I have set the power limit to 0 W?
A: The export limit could theoretically be 0W but there will be a deviation of around 50–100 W.
Q: Can I use other meter brands to take over from the Smart Meter in the system or to change
settings in Smart Meter?
A: No, because the communication protocol is integrated into the inverter and Smart Meter,
other meter brands cannot communicate. Also, any change to the manual settings could cause a
meter communication failure.
Q: What is the maximum current allowed to pass through the CT on the Smart Meter?
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04 OTHER User Manual V1.1-2022-01-05
Other Questions
Q: Is there a quick way to make the system work?
A: For the shortest resolution, please refer to "ES Quick Installation Instructions" and to the "PV
Master App Instructions".
Q: Will the warranty of the inverter still be valid if, for some special conditions, we cannot follow
100% of the User Manual instructions for installation or operation?
A: Normally we still provide technical support for problems caused by not following the
instructions in the User Manual. However we cannot guarantee any replacements or returns.
So, if there are any special conditions for which you cannot follow the instructions 100%, please
contact the after-sales department for suggestions.
4.3 Disclaimer
The inverters are transported, used and operated under environmental and electrical conditions.
The manufacturer has the right to not provide after-sales services or assistance under the
following conditions:
• The inverter is damaged during transfer.
• The inverter is out of the warranty year and an extended warranty is not purchased.
• The inverter is installed, refitted, or operated in improper ways without authorization from the
manufacturer.
• The inverter is installed or used under improper environmental or technical conditions (as
mentioned in this User Manual) and without authorization from manufacturer.
• The installation or configuration of the inverter does not follow the requirements mentioned in
this User Manual.
• The inverter is installed or operated contrary to the requirements or warnings mentioned in
this User Manual.
• The inverter is broken or damaged by any force majeure, such as lightening, earthquake, fire
hazard, storm and volcanic eruption etc.
• The inverter is disassembled, changed or updated on software or hardware without
authorization from the manufacturer.
• The Inverter is installed, used, or operated against any related provisions contained in
international or local policies or regulations.
• Any incompatible batteries, loads or other devices are connected to the system.
• Specifications are subject to change without notice. Every effort has been made to make
this document complete, accurate and up-to-date. However, GoodWe may need to make
some improvements under certain circumstances without advance notice. GoodWe shall not
be responsible for any loss caused by this document including, but not limited omissions
errors,typographical errors, arithmetical errors or listing errors in this document.
If you have any questions or suggestions, please contact GoodWe after-sale.
Note: The manufacturer retains the right to explain all of the contents in this User Manual. To insure
IP66, the inverter must be sealed well; please install the inverters within one day of unpacking; otherwise,
please seal all unused terminals /holes; unused terminals/holes are not allowed to remain open; and
confirm that there is no risk of water or dust entering any terminals/holes.
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User Manual V1.1-2022-01-05 04 OTHER
Maintenance
Maintaining Item Maintaining Method Maintaining Period
• WiFi module: Replace or remove the WiFi module using the WiFi
1
module remover, which is delivered in the package. Remove the
communication terminal next to the WiFi module first. Place the
remover horizontally on the WiFi module, then turn the remover to
90° to fasten it and the module together. Press the remover and pull
the module to remove it as the following figure shows.
Notice: If you need to repair or replace parts, contact the after sales
service. 2
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04 OTHER User Manual V1.1-2022-01-05
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User Manual V1.1-2022-01-05 04 OTHER
Efficiency
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04 OTHER User Manual V1.1-2022-01-05
Protection
General Data
Topology Non-isolated
Protective Class I
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User Manual V1.1-2022-01-05 04 OTHER
Battery: A
PV: C
The Decisive Voltage Class (DVC)
AC: C
COM: A
*1: The actual charge and discharge current also depends on the battery.
*2: 4600 for VDE 0126-1-1 &VDE-AR-N4105 &NRS 097-2-1, 5100 for CEI 0-21(GW5048D-ES);
4050 for CEI 0-21(GW3648D-ES).
*3: Can be reached only if PV and battery power is enough.
*4: CAN communication is configured by default. If 485 communication is used, please replace
the corresponding communication line.
*5: AFDPF: Active Frequency Drift with Positive Feedback, AQDPF: Active Q Drift with Positive
Feedback.
*6: Not all certifications & standards listed, check the official website for details.
*7: 4600 for VDE 0126-1-1 &VDE-AR-N4105 &NRS 097-2-1, 4600 for CEI 0-21(GW5048D-ES).
*8: 18 for CEI 0-21.
*9: FOR AUSTRALIA ONLY. Model GW3648D-ES inverters are designed without DC switch. For
inverters designed with DC switch, the model name should be GW3648C-ES.
*10: FOR AUSTRALIA ONLY. Model GW5048D-ES inverters are designed without DC switch. For
inverters designed with DC switch, the model name should be GW5048C-ES.
*11: Subject to the nameplate.
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04 OTHER User Manual V1.1-2022-01-05
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User Manual V1.1-2022-01-05 Appendix
Appendix
Protection category definition
Moisture location category definition
Level
Moisture Parameters
3K3 4K3 4K4H
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Appendix User Manual V1.1-2022-01-05
38
GoodWe Technologies Co., Ltd.