M01 Business Technology and Equpment
M01 Business Technology and Equpment
M01 Business Technology and Equpment
LEVEL – II
Based on November, 2022, Curriculum Version II
November, 2022
Adama, Ethiopia
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Table contents--------------------------------------------------------------------------------------------page
Figures...........................................................................................................................................III
Acronyms........................................................................................................................................V
1.1.1. Business.....................................................................................................................8
1.1.2. Technology..............................................................................................................11
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Cleaning Peripherals..................................................................................................................62
Reference.......................................................................................................................................68
Developers’ profile.......................................................................................................................69
Annex1: Ergonomic.......................................................................................................................70
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Figures
Figure 1-0-1 DSL Modem.............................................................................................................21
Figure 1-0-2 Wireless router..........................................................................................................21
Figure 1-0-3 photocopy.................................................................................................................22
Figure 1-0-4 scanner......................................................................................................................23
Figure 1-0-5 inkjet Printer.............................................................................................................24
Figure 1-0-6 laser Printer...............................................................................................................25
Figure 1-0-7 LED Printer...............................................................................................................26
Figure 1-0-8 Snapshot Printers........................................................................................................27
Figure 1-0-9 Multifunctional Printers..............................................................................................28
Figure 1-0-10 plotter......................................................................................................................29
Figure 0-11 business equipment....................................................................................................30
Figure 2-0-1 manual input devices................................................................................................49
Figure 2-0-2 output devices...........................................................................................................50
Figure 2-0-3 input and output flowchart.......................................................................................50
Figure 3.1.3-1 keyboard and mouse..............................................................................................65
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Acknowledgment
Ministry of Labor and Skills wish to extend thanks and appreciation to the many representatives
of TVT instructors and respective industry experts who donated their time and expertise to the
development of this Teaching, Training and Learning Materials (TTLM).
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Acronyms
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Introduction to the Module
Today is an interesting time to study business and business technology. Business is a set of
interrelated activities carried out with a view to make profit. Therefore, we define business
enterprise as the organizational context within which men, ideas, money, materials and machines
are combined for the purpose of providing needed goods or services, in order to make a profit.
Because of get more profit always organization need to improve its activities. So using
technology is very important to bringing changes in the ways we produce and deliver goods and
services.
The as the Internet and other improvements in communication now affect the way we do
business. Generally technology is very important to enhance business activities. It plays an
important role in daily commerce tasks. It can enhance productivity, increase sales and quickly
get key operational information to management for important decision making. This technology
includes the effective use of computer software to organize information and data about the
organization’s activities. According to this context the learning module covers the knowledge,
skill and attitude relative to the competence required to Select and use technology, Process and
organize data and maintain a range of business technology.
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Module Instruction
For effective use this modules trainees are expected to follow the following module instruction:
1. Read the information written in each unit
2. Accomplish the Self-checks at the end of each unit
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Unit One Select and use technology
This learning guide is developed to provide you the necessary information regarding the
following content coverage and topics:
Selecting technology and software applications
Adjusting Workspace based on ergonomic requirements
Using appropriate technology
This guide will also assist you to attain the learning outcomes stated in the cover page.
Specifically, upon completion of this learning guide, you will be able to:
Identify appropriate technology and software applications
Carry out Workspace, furniture and equipment ergonomic
Use Technology according to organizational requirements
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1.1. Selecting technology and software applications
1.1.1. Overview of Business technology
The word business technology is constructed from two words:- Business and Technology or
Business and technology are two different terms; however, technology plays a key role in
helping businesses produce results. It is defined as the use of scientific know-how for practical
functions. The definition of business technology denotes the application of information, science,
and profession involving technical designing for business roles, such as attaining organizational
and economic goals. In this light, business technology ensures appropriate coordination and
organization of technological management within the entire enterprise. There exist various
examples of business technology. Software, and hardware technology (computers, mobile).
Fore example software technology such as:- Example of hardware technology such
as:-
Microsoft Word,
Computers
financial spreadsheet systems
Mobile
Microsoft Excel etc.
Printers
1.1.1. Business
The term business refers to an enterprising entity that deals with commercial activities. Business
ranges in the matter of scale from small to large. It is any activity that provides goods or services
to consumers/customers for the purpose of making a profit. There are many types of businesses
in the world that provide goods and services to customers in order to make profit. And the
businesses industries need to improve their activities by using appropriate technology. Because
all businesses industries hope to sell their products or services to customers for more than it cost
to make a profit. Technology can enhance productivity, increase sales and quickly get key
operational information to management for important decision making. Commercial organization
like companies or other organizations that:-
Activity .1.1.
1. How many businesses in industries sector you with familiar around in your
environment? List at least five business names what you know.
2. Did you think to create your own business? If not, Why identify now your business
3. Which technology is favorable for your business? What equipment you will need to do your
business?
4. Think about some simple tools you use every day. Is it technology?
5. Did you identify the types of industry and business? What industry you like? Why?
Types of Industry
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Classification of industry sectors and business organization under sectors
----Continuous---
Industry Business type Industry sectors Business type
sectors
Accountant Agriculture/ Farming(Animal Production)
Finance & Insurance
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Engineering/Drafting Hospital
Equipment Rental Massage Therapy
Medical Office
----Continuous---
Industry sectors Business type Industry sectors Business type
Food & Hospitality
Other(Health Services)
Food/Beverage Physician’s Office
Manufacturing) Radiology
Bakery Manufacturing Veterinary Medicine
Restaurant/Bar Wholesale
Other (Food &
Hospitality)
Activity 1.2.
1. Write a paragraph about industry sector and business in a sector. Discuss with your
trainer
1.1.2. Technology
Technology is the practical use of human knowledge to extend human abilities and to
satisfy customers’ needs and wants. It is the application of scientific knowledge for practical
purposes or applications. Technology can also use scientific principles to advance industry.
There are many different types of technology, differing in historical invention and application, as
well as by the type of problem they solve.
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Types of technology as general:-
mechanical technology,
medical technology
communications technology,
electronic technology
industrial technology and
Transportation technology
Manufacturing technologies. Though these different types of technology all serve
different purposes, range in design, and are applied in different ways, they all have
one thing in common: they all solve a problem.
There are various types of technology on the world; however, some are more commonly used
than others. Example of business technology:-
Computers (Desktop, Laptop)
Digital cameras
Modems
Routers
Scanners
Photocopiers
Audio recorders etc.
A. Computers
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A computer is an electronic device for storing and processing information. A personal computer
has a separate hard drive and monitor that are attached to other equipment such as a keyboard
and mouse. Personal computers are used in all organizations to carry out many different tasks.
Organizational data is usually processed using a computer and different software applications.
Today, Computers are used across multiple businesses. They´re equipped with software that
enables them to perform all sorts of tasks such as analyzing financial information, sending and
receiving emails and designing sales presentations. The computer is made as a desktop apparatus
or a mobile laptop for either office or traveling purposes.
Desktops
Laptops
Tablets
Mobile devices also known as handhelds:- Smartphones most widely used
handheld computer
For most companies, the most useful piece of equipment is also the most understood. Desktop
computers loaded with office and productivity software packages allow workers to write letters,
analyze financial information, send and receive emails, and design sales presentations. The
computer itself could be a desktop model with a separate monitor and keyboard, or a mobile
laptop. So personal computers (PCs) operate using Microsoft Windows are the most common. A
laptop is a small, portable computer that has its hard drive, screen and keyboard within the same
piece of equipment. Laptops are popular as they are portable, lightweight and don’t solely rely
on a plug-in power supply (they have rechargeable batteries).
B. Software Types
System software is responsible for controlling, integrating, and managing the individual
hardware components of a computer system so that other software and the users of the system
see it as a functional unit without having to be concerned with the low-level details such as
transferring data from memory to disk, or rendering text onto a display. Generally, system
software consists of an operating system and some fundamental utilities such as disk formatters,
file managers, display managers, text editors, user authentication (login) and management tools,
and networking and device control software.
Application software is used to accomplish specific tasks other than just running the computer
system. Application software may consist of a single program, such as an image viewer; a small
collection of programs (often called a software package) that work closely together to
accomplish a task, such as a spreadsheet or text processing system; a larger collection (often
called a software suite) of related but independent programs and packages that have a common
user interface or shared data format, such as Microsoft Office, which consists of closely
integrated word processor, spreadsheet, database, etc.; or a software system, such as a database
management system, which is a collection of fundamental programs that may provide some
service to a variety of other independent applications.
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General purpose application software that is used in nearly all careers (ex:
browser, word processor, spreadsheet, data base management system, presentation
graphics
Specialized computer programs that are narrowly focused on specific disciplines
and occupations (ex: graphics and Web authoring programs.)
Mobile apps or mobile applications, or simply apps, are small programs designed
for mobile devices such as smartphones and tablet computers. The most popular
mobile apps are for social networking, playing games, and downloading music and
videos.
Comparison Application Software and System Software
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Productivity tools, such as
Microsoft Word,
word processing package
Microsoft Excel
a financial spreadsheet system, can perform many of the most common tasks a small
business requires.
Microsoft PowerPoint allows users to prepare professional-looking sales presentations
quickly and easily.
Word processing software
Word processing software allows the user to create, store and print written documents. You can
type, edit and insert graphics to create documents that you can easily print and save. The most
commonly used word processing software is Microsoft Word.
In accounting, a spreadsheet is a large sheet of paper that displays the financial transactions of a
company. Spreadsheet software records and processes accounting transactions within areas such
as: - accounts payable, accounts receivable and payroll. It spreads, or shows, all the information,
such as costs, income, taxes, on a single sheet and organizes information into columns and rows.
The data can then be manipulated by a formula to give a total or sum. A spreadsheet presents a
lot of information in an easy-to-read format. It helps the decision makers see the financial ‘big
picture’ of an organization. The most commonly used spreadsheet software is Microsoft Excel
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C. Internet
The internet is the largest computer network in the world, connecting millions of computers. A
network is a group of two or more computer systems linked together. The Internet is a global
system of interconnected computer networks that use the standard Internet protocol suite (TCP/
IP) to serve billions of users worldwide. It is a network of networks that consists of millions of
private, public, academic, business, and government networks, of local to global scope, that are
linked by a broad array of electronic, wireless and optical networking technologies. The Internet
carries a vast range of information resources and services, such as the interlinked hypertext
documents of the World Wide Web (WWW) and the infrastructure to support electronic mail.
Uses of Internet
Internet has been the most useful technology of the modern times which helps us not only in our
daily lives, but also our personal and professional lives developments. The internet helps us
achieve this in several different ways. For the students and educational purposes the internet is
widely used to gather information so as to do the research or add to the knowledge of various
subjects. Even the business professionals and the professionals like doctors, access the internet to
filter the necessary information for their use. The internet has served to be more useful in
maintaining contacts with friends and relatives who live abroad permanently.
Advantages of Internet:
E-mail: Email is now an essential communication tools in business. With e-mail you can
send and receive instant electronic messages, which works like writing letters. Your
messages are delivered instantly to people anywhere in the world, unlike traditional mail that
takes a lot of time. Email is free, fast and very cheap when compared to telephone, fax and
postal services.
24 hours a day - 7 days a week: Internet is available, 24x7 days for usage.
Information: Information is probably the biggest advantage internet is offering. There is a
huge amount of information available on the internet for just about every subject, ranging
from government law and services, trade fairs and conferences, market information, new
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ideas and technical support. You can almost find any type of data on almost any kind of
subject that you are looking for by using search engines like Google, yahoo, msn, etc.
Online Chat: You can access many ‘chat rooms’ on the web that can be used to meet new
people, make new friends, as well as to stay in touch with old friends.
Services: Many services are provided on the internet like net banking, job searching,
purchasing tickets, hotel reservations, guidance services on array of topics engulfing every
aspect of life.
Communities: Communities of all types have sprung up on the internet. Its a great way to
meet up with people of similar interest and discuss common issues.
E-commerce: Along with getting information on the Internet, you can also shop online.
There are many online stores and sites that can be used to look for products as well as buy
them using your credit card. You do not need to leave your house and can do all your
shopping from the convenience of your home. It has got a real amazing and wide range of
products from household needs, electronics to entertainment.
Entertainment: Internet provides facility to access wide range of Audio/Video songs, plays
films. Many of which can be downloaded. One such popular website is YouTube.
Software Downloads: You can freely download innumerable, software’s like utilities,
games, music, videos, movies, etc from the Internet.
Limitations of Internet
Theft of Personal information: Electronic messages sent over the Internet can be easily
snooped and tracked, revealing who is talking to whom and what they are talking about. If you
use the Internet, your personal information such as your name, address, credit card, bank details
and other information can be accessed by unauthorized persons. If you use a credit card or
internet banking for online shopping, then your details can also be ‘stolen’.
Negative effects on family communication: It is generally observed that due to more time spent
on Internet, there is a decrease in communication and feeling of togetherness among the family
members.
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Virus threat: Today, not only are humans getting viruses, but computers are also. Computers
are mainly getting these viruses from the Internet. Virus is is a program which disrupts the
normal functioning of your computer systems. Computers attached to internet are more prone to
virus attacks and they can end up into crashing your whole hard disk.
Internet hardware
a. Modem
The primary piece of hardware you need is a modem. The type of internet access you choose will
determine what type of modem you need. Dial-up access uses a telephone modem, DSL service
uses a DSL modem, cable access uses a cable modem, and satellite service uses a satellite
adapter. It is communication device. The word ‘modem’ stands for modulator/demodulator. A
modem converts digital signals from a computer into analogue sound signals that can be sent
over a telephone line. It is a device that lets a computer talk to another computer over a telephone
line; that is, it connects you to the internet. In the workplace, a modem is connected to a server
and personal computers are connected to the server with a network cable.
Digital Subscriber Line (DSL) is a family of technologies that provides digital data
transmission over the wires of a local telephone network. DSL originally stood for digital
subscriber loop. In telecommunications marketing, the term DSL is widely understood to mean
Asymmetric Digital Subscriber Line (ADSL), the most commonly installed DSL technology.
DSL service is delivered simultaneously with wired telephone service on the same telephone
line. This is possible because DSL uses higher frequency bands for data separated by filtering.
On the customer premises, a DSL filter on each outlet removes the high frequency interference,
to enable simultaneous use of the telephone and data.
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DSL Modem
A router is a hardware device that allows you to connect several computers and other devices to
a single internet connection, which is known as a home network. Many routers are wireless,
allowing you to easily create a wireless network.
Wireless router
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D. Copy machine
A photocopier is a machine that makes copies of documents and other visual images onto paper
or plastic film quickly and cheaply.
E. Scanners
F. Printer
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Printers are Output devices used to prepare permanent Output devices on paper. A printer
produces a paper copy of information generated by a computer.
Types of printer
May be when you hear the word printer, you may think of laser and ink-jet printers. But there are
many more categories. If you are looking to buy a new printer, this list will help you learn the
different types and make an educated decision about which type is right for you / your business.
Read the article below to learn more.
a. Inkjet Printers
The first and standard type is the inkjet printer. Although a bit outdated, they are still widely
used because they are reasonably priced. Their biggest advantage is that they can blend different
colors smoothly. Though laser printers are faster, inkjet printers offer the best photo and image
quality.
Another reason to opt for an inkjet printer is versatility. Unlike other types of printers, inkjet can
print on a wide variety of media. For example, you can print on a specially designed canvas.
Plus, you can print on different formats of paper, from banner-size to everything else.
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Limited warm-up time required
Small footprint
Disadvantages:
b. Laser Printers
For office or business use, you will want speed, and the laser printer delivers just that. It also
offers better text quality over inkjet printers, which is essential for office use.
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Figure 1-0-6 laser Printer
Usually, the use of laser printers is for printing in large quantities, so the price per page is
cheaper than inkjet printers. Laser printers are still widely used in large offices as they are
traditionally more efficient than inkjet printers.
Advantages:
More cost effective than inkjet printers
Increases productivity
High print speed
Higher paper capacity
Often expandable with Paper Trays, finishers etc.
Grows with your business
Disadvantages:
May require short ‘warm-up times’
Larger footprint
High voltage usage leads to small carbon emissions
c. LED Printers
Very similar to laser printers, LED printers still use toner and a rotating drum. They are different
only in the source of light. They source light from an LED array.
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Figure 1-0-7 LED Printer
LED printers are similar to laser printers but use a light emitting diode rather than a laser to
create images on the print drum or belt. Due to their fewer moving parts – LED printers are often
considered more efficient and reliable than laser printers. Our most popular LED printers are
produced by OKI.
Advantages:
a. Reliable and efficient
b. Cheaper to manufacture than laser printers
c. Often include free warranty extensions
Disadvantages: None
d. Snapshot Printers
With a rise in the use of digital photos and graphics, we've seen a demand for specifically designed
printers. That is how the snapshot printer came about. This is the best type of printer for image and
photo printing. The Snapshot printer is great for families that have a lot of photos to share, or for
companies printing posters.
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Figure 1-0-8 Snapshot Printers
e. Multifunctional Printers
Last but not least, there is the multifunctional printer. This printer can be classified as a
subcategory. Inkjet and laser printers can both be multifunctional.
Multifunctional lasers are designed for people who need more than just a printer. They can also
scan images, eliminating the need for a scanner. Because they offer more functions, they are also
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bigger in size. Sometimes known as all-in-one printers, multifunction printers are often capable
of performing printing, copying, scanning, and faxing tasks. This can simplify the completion of
multiple tasks within an office or domestic environment, with no need for more than one unit
Advantages:
Disadvantages:
G. Plotter
Plotters are used to print graphical output on paper.
It interprets computer commands and makes line drawings on paper using multicolored
automated pens. It is capable of producing graphs, drawings, charts, maps etc.
Computer Aided Engineering (CAE) applications like CAD (Computer Aided Design)
and CAM (Computer Aided Manufacturing) are typical usage areas for plotters.
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Figure 1-0-10 plotter
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Figure 0-11 business equipment
Binding equipment
There are lots of different ways you can join paper to make a book. A quick and easy method is
to use staples, paper clips or fold-away clips.
Heat binder
An electric heat-binding machine uses heat to bind a document between specially glued covers.
paper drilling machines
Using a small manual hole puncher, holes can be punched down the side of a document so it can
be placed in a ring binder.
Comb binder
A comb binder uses plastic or wire combs to join pages together. A plastic cover is often used
for the front, and a thick card for the back.
Cutter
Cutter is used to trim the edges of a document before binding it or to cut pages to a particular
size
Technology
Networking of Computers consumables
and Printers
Computers are often linked toReplace
form a network. This
technology can allow people
consumables, within an organization to
including:
share documents or information, provide a central repository to store documents, or for people to
printerThey
communicate using email within an office. ribbons
alsoand cartridges
allow several computers to share a printer
CD-ROMs
or storage device. A network can be limited to computers within a shared office, or span across
multiple offices and locations. floppy disks
Zip disks
computers
printers
photocopiers
faxes
Telephones.
Microphone
Scanner
Webcam
.Graphics
Tablets
Touchpads
Cameras
Video Capture
Definition of ergonomics
Ergon – work
Nomos – laws of
Ergonomics is the laws of work that define the limits to human capability.
Ergonomics is the science of improving employee performance and well-being in relation to the
Job tasks,
Equipment, and
The environment.
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1.2.1. The Focus of Ergonomics
The focus is on the interaction between the person and the machine and the design of the
interface between the two.
Ergonomics attempts to ‘Fit the Job to the Man’ rather than ‘Fit the Man to the Job’
Ergonomics is concerned with the design of systems in which people carry out work
Ergonomics optimizes Efficiency, Health, Safety and Comfort of people through better
designs of products and work places.
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Figure 1.2 computer ergonomic
Domains of Ergonomics
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5. Ergonomically designed products deliver benefits to customers and edge out
competition Special situations – short vs. tall, overweight, handicapped,
elderly, pregnant women
B. Social Value
Product quality
Safety
Health
Reliability
Job satisfaction
Personal development
D. Workplace arrangement
The need for methods analysis can arise from a variety of sources
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Changes in tools and equipment
Discuss the job with the operator and supervisor to get their input
Quality problems
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1.2.5. Workplaces arrangement
Office Ergonomics
Environmental Concerns
Work Conditioning
Perhaps you find your chair is not particularly comfortable and seems to become less so each
time you plop down upon it. This guide is designed to help you identify chair features that will
make your seated work more comfortable and productive
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There are numerous seat adjustment options including:
Seat height
Backrest height
Armrest height
Armrest width
Backrest tilt
Variable backrest stop
Backrest tension
Seat pan depth
Foot ring height
Sit directly in front
Moveable/adjustable
Ergonomics Set-up
Employees whose job duties require the use of computer workstations shall consider the
following:
Adjust chair height so feet are firmly supported on the floor and hip angle is 90˚-120˚
with knees slightly lower than hips. Footrests are available through Facilities.
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Adjust seat depth so two (2) to three (3) fingers can fit between back of knee and front
edge of chair while hips are all the way back in chair.
Sit back in your seat so that your back is fully supported. Keep your seat back in a locked
position instead of allowing it to rock back and forth freely. If you choose to have your
chair in the rock position, you can increase the seat back tension for better support.
Adjust seat back lumbar support so it fits the natural curve in the small of your back.
For desktop keyboarding: Lower arm rests if they don’t allow you to sit with your
stomach all the way up to your desk.
For keyboard tray use: Adjust arm rest height to support forearms without causing
shoulder shrugging, slouching or elbow winging (to the side).
While seated, sit with arms relaxed by side and bend elbows so hands are just below
elbow height. If hands are two (2) to four (4) inches below desk, you may elect to rest
forearms on desktop with computer equipment pushed back. You may also use a
keyboard tray. (If hands are above the desk, you may need desk to be raised.)
If you choose a keyboard tray, adjust height of keyboard tray so that forearm is in line
with keyboard. Objective is to keep wrists straight. You may need to tilt keyboard tray to
achieve straight wrists. Most commonly, the back (far) edge of keyboard tray should be
tilted downward.
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STEP 3 - MOUSE
Place mouse at keyboard level. Wrists should not be bent up, down or sideways.
STEP 4 - MONITOR
Place monitor directly centered in front of you. If you have two (2) monitors that
are used equally, center them and put them at an angle slightly inward towards
each other.
Adjust height of monitor so that if you drew a straight line horizontally from eyes
to monitor, your gaze would hit two (2) to three (3) inches below top of monitor.
(If you wear bifocals, the monitor needs to be much lower.)
Monitor should be about an arm’s length away (plus or minus an additional hand
length).
Activity
1. With your chair adjusted properly, is your keyboard and mouse approximately
at elbow height?
2. Are your arms in near your trunk rather than stretched out in from of you?
3. Is there at least an inch of clearance between the bottom of your work surface
and the top of your thighs?
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Figure 1.2-4 adjusted workplace ergonomics
Shadows: shadows shifting across your work area may cause you to sit with
bad posture when reading.
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1.2.6. Ergonomics risk
Occur when the type of work you do, your body position and/or your working conditions put a
strain on your body. They are difficult to identify because you don’t immediately recognize the
harm they are doing to your health. Examples include: poor lighting, improperly adjusted
workstations and chairs, frequent lifting, repetitive or awkward movements.
Generally:
Numbness, tingling and loss of strength and/or coordination may indicate nerve damage
A. Muscle
May occur from chronic overuse or use of muscle groups not frequently used
B. Tendon
With overuse the tendon and sheath may become damaged and not
operate properly-wont “glide” as smoothly
C. Ligament
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Connect bone to bone-such as vertebrae- and can be damaged if improper
lifting technique is used or other back problems occur.
D. Circulatory
E. Nerve
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Self-check 1
Part II Matching
Instruction: select the correct answer for the given column.
A B
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Use manuals, training booklets and/or online help
A computer is an electronic device, operating under the control of instructions stored in its own
memory that can accept data (input), process the data according to specified rules, produce
information (output), and store the information for future use.
A file refers to the physical unit of information contained within a paper or electronic folder.
Files are created and included in a filing system to provide formal evidence of the business
transactions of an organization. Their purpose is to capture, maintain and provide access to
evidence of transactions over time in accordance with accountability and business practices.
The establishment of a coherent filing system provides for faster and systematic filing, faster
retrieval of information, greater protection of information, and increased administrative
stability, continuity and efficiency.
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Records are held in files to enhance accessibility and identification. Records creation results
directly from the transaction of business. In most cases the way in which people and
organizations do business results naturally in the creation of records; in other cases a record
must be deliberately created because conducting the transaction, by itself, does not generate
the record. Records that will meet accountability requirements and other needs of an
organization cannot be created or managed without an adequate record keeping system.
Classification systems are established so that records will be filed or stored according to a
document set of rules. Records need to be retrievable when needed. Determining the type of
filing arrangement appropriate for an organization depends on how records will be utilized.
Types of filing arrangements: the type of filing arrangement depends on the needs of the
organization. Alphabetic, Numeric, Alphanumeric, Subject and Geographic, Standardization: a
consistent system is key to an effective records management program.
Identification aids and supplies: these consist of folders, folder tabs, file guides, and color
coding. Miscellaneous folders house the group of records that have not been assigned individual
file folders.
A computer file is a piece of arbitrary information, or resource for storing information, that is
available to a computer program and is usually based on some kind of durable storage. A file is
durable in the sense that it remains available for programs to use after the current program has
finished. Computer files can be considered as the modern counterpart of the files of printed
documents that traditionally existed in offices and libraries.
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2.1.2. Operating input devices
Input Devices: - is any peripheral (piece of computer hardware equipment to provide data and
control signals to an information processing system such as a computer or other information
appliance. Input device Translate data from form that humans understand to one that the
computer can work with. Most common are keyboard and mouse.
Output devices an output device is any piece of computer hardware equipment used to
communicate the results of data processing carried out by an information processing system
(such as a computer) which converts the electronically generated information into human
readable form.
Example on Output Devices
1. Monitor
2. LCD Projection Panels
3. Printers (all types)
4. Computer Output Microfilm (COM)
5. Plotters
6. Speaker(s)
7. Projector
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Figure 2-0-13 output devices
The input and output devices flow chart
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Table 2.1
Records
As you saw above, each table stores can hold a great deal of data. Each table contains a lot of
records. A record is all of the data or information about one person or one thing. In the table
below, all of the information about each cartoon character is stored in a 'row' or record.
Table 2.2
Activity
What information could you find in the record for Cat Woman?
What do you think the database at your college stores records about?
How about the library? What records would be stored on that database?
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Fields
Each table contains a lot of records. A record is made up of lots of individual pieces of
information. Look at Wonder Woman's record; it stores her first name, last name, address, city
and age. Each of these individual pieces of information in a record are called a 'field'. A 'field' is
one piece of data or information about a person or thing.
Table 2.3.
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Data processing
Once business activity data have been entered into the system, they must be processed to
keep the databases current. The four different types of data processing activities, refer as follows:
Application Software
Application software consists of programs designed to make users more productive and/or assist
with personal tasks
System software
System software serves as the interface between the user, the application software, and the
computer’s hardware
Business software
Business software is application software that assists people while performing business activities.
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Word processing
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Developing a document
Spreadsheet
Spreadsheet software allows users to organize data in rows and columns and perform
calculations.
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Charting depicts data in a spreadsheet in graphical form
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Self-check 2
Part I Matching
Instruction: select the correct answer for the given column.
A B
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Test II: short Answer writing
Directions: Answer all the questions listed below.
3. Open file by your name and create database based on what you want, then show
records and field, save the file properly.
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Unit three Maintain technology
This learning guide is developed to provide you the necessary information regarding the
following content coverage and topics:
Identifying and replacing used technology consumables
Carrying out and arranging routine maintenance
Identifying equipment faults and taking action
This guide will also assist you to attain the learning outcomes stated in the cover page.
Specifically, upon completion of this learning guide, you will be able to:
Understand technology consumables and replace
Carry out routine maintenance and/or arrange equipment
Perform equipment faults accurately and take action
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1.1 Identifying and replacing used technology consumables
Maintenance in an IT environment
Some items requiring maintenance in an IT environment would be:
Printers- Printouts may be streaky or faded. The printer may need either cleaning or new
cartridge.
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Allow certain equipment, such as monitors and laser printers, to cool down and lose
their capacitance (charge) before cleaning them for at least 30minutes.
When cleaning inside the PC, or handling parts from a PC such as hard disk or circuit
boards, you should earth yourself using antistatic wrist strap.
Always refer to the manufactures manual before attempting to clean any equipment,
because improper cleaning or maintenance may be dangerous and also may invalidate
your warranty. Some equipment such as power supplies and monitors use voltages and
therefore should only be maintained by specially trained people. It could be dangerous
for anyone else to open these up for maintenance.
Hardware
Check the condition of cables, components, and peripherals. Clean components to reduce the
likelihood of overheating. Repair or replace any components that show signs of damage or
excessive wear.
Software
Verify that installed software is current. Follow the policies of the organization when installing
security updates, operating system updates, and program updates. Many organizations do not
allow updates until extensive testing has been completed. This testing is done to confirm that the
update will not cause problems with the operating system and software.
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Use the tasks listed as a guide to create a software maintenance schedule that fits the needs of
your computer equipment:
Review security updates.
Review software updates.
Review driver updates..
Scan for viruses and spyware.
Remove unwanted programs
Scan hard drives for errors.
Cleaning Peripherals
Monitors
Carefully clean dust away from the vents in the monitor's enclosure using a vacuum cleaner.
Anything other than a vacuum cleaner (e.g. a rag or air blower) is likely to push the dust inside
the enclosure where it can lie on electrical components, causing failure. You should clean the
glass screen with one of the cleaners described previously. If you use a spray to clean a monitor
you should be careful to spray the wipe.
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Printers
You will get the greatest benefit from cleaning a printer if you can remove any dust from the
paths of moving parts. To do this you may need to remove covers or paper trays. However, at all
times refer to the printer manual. It will contain the instructions for removing parts and may even
have some tips on cleaning. Do not use any liquid cleaner on a printer unless the manufacturer
recommends it.
Guidelines
To clean printers:
Switch off and unplug the printer, and wait at least 30 minutes for it to cool.
Wear disposable plastics gloves.
Clean the outer casing of the printer using a dampened paper towel
Keyboards
The keyboard tends to not only accumulate a lot of dust and skin residue but also some hair and
lint form clothing. Loose matter can generally be removed with the vacuum cleaner.
Turn the mouse upside down and push down and away the roller-opening hatch with two
fingers until you see the panels open.
1. Use a soft, dry, lint free cloth to wipe the ball clean. Never use cleaning fluid or
solvent.
2. To clean the steel rollers carefully use a cotton swab to remove the material buildup.
3. Replace the ball in it its housing, and then re-insert the retaining panel. When the panel
is in place push it down and backwards until it locks firmly.
Benefits
In business organization, properly performed maintenance has the following out comings or
benefits for the organization.
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Less man power
Less spare parts used
Minimize power consumption
Safe working condition
Replacing used Technology consumables
Back-up tapes
CD-ROM
Floppy disks
Print heads
Printer ribbons and cartridges
Toner cartridges
Equipment faults that are not dangerous will also require you to speak to others to organize
repairs. You will be more effective if you know the correct terms for key parts of the equipment.
Manufacturer’s instructions are likely to contain a labeled diagram of the equipment you can use.
Identifying equipment faults may include:
Table 3.1. a schedule prepared for computer maintenance/you can use as a guide.
Daily Weekly Monthly Annually
Delete Temp Windows Files X
Run Virus Scan X
Windows Update X
Run Spigot X
Run Ad-Aware X
Check for Updates software X
Run Disk Cleanup X
Run Scan Disk/Check Disk X
Run Disk Defragmenter X
Check for Updates to Adobe Reader X
Clean Computer, Mouse, Keyboard & X X X
Monitor
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Self-check 3
Part I Matching
Instruction: select the correct answer for the given column.
A B
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Reference
publication_12_13193_1244 operate application software packages
9781587132636_ch04.qxp
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Developers’ profile
No Name Qualificatio Field of Organizati Mobile E-mail
n (Level) Study on/ number
Institution
1 Lammi MBA In Accounting Ambo TVT 091372339 Lammidhuguma@gmail
Dhugum finance & finance 3 .com
a
2 Ejigu MA Accounting Barayu PT 091344047 kenaketejigu@gmail.co
Tarafe & finance 8 m
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Annex1: Ergonomic
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