CCIE COLLAB 2.0 Learning Matrix v2

Goal
. The goal of this learning matrix is to help you attain your goal to become certified by providing study resources tail
. It is intended to be used as a reference, and not to provide a complete list of all resources available. The matrix foc
. These widely available preparation resources can be in the form of specific chapters of books, Cisco Validated Desi
webinars, VoDs, SRNDs, white papers, case studies, design guides, Design TechNotes, reference guides, etc.
. The evolving technologies domain is shared between tracks, the leraning matrix for this domain can be found here
Disclaimer
. There is no guarantee that you will be able to pass the exam by only referring to material provided within this matr
. There are a lot of other resources (both internal and external) that cover the same exam topics. You are encourage
. This matrix should be considered a living document and taking into account the sheer amount of possible relevant
. We encourage you to participate and engage with us, so if you have any suggestions for further content or any com
How to make the best out of this learning matrix?

1.1. Evaluate yourself and determine which areas you need to improve in
1.2. Create a strategy

Determine which preparation resources YOU need based upon your self-evaluation. Several options might be provid
1.3. Get preparation resources tailored to your own needs

Buy or borrow books, schedule classes, find a study partner, etc. In short, arrange all YOU need to get ready for the
1.4. Are you ready?

Once you are comfortable you are mastering exam topics, register and take the exam.
1.5. Pass?
Did you pass? Great! Did you not? Do not despair, do a lessons learned review and update your self-evaluation.
viding study resources tailored to your own needs.
es available. The matrix focusses primarely on Cisco and Cisco Press content.
ooks, Cisco Validated Design documents (CVDs), Cisco Live 365 presentations, courses,
erence guides, etc.
domain can be found here
l provided within this matrix. But it will certainly improve your skills, which will serve as the foundation you need to build upon
topics. You are encouraged to use any other resources at your own discretion during your exam preparation.
mount of possible relevant content, the objective here is to refine and improve this compilation of resources over time, so pleas
further content or any comments regards to the current content, please let us know.
ral options might be provided to prepare to each topic, you might not need all of them.
need to get ready for the exam.
e your self-evaluation.
on you need to build upon.
sources over time, so please refer to it frequently.

Blueprint
1.0 Protocols and APIs
1.1. Capture, analyze, and troubleshoot IP collaboration signaling protocols
1.1.a. SIP
1.1.b. H.323
1.1.c. MGCP
1.1.d. SCCP
1.2. Implement and troubleshoot SDP and media negotiation
1.2.a. Offer/Answer model
1.2.b. Early offer, delayed offer, early media
1.2.c. Payload type interworking
1.3. Analyze and troubleshoot SIP identity headers

1.3.a. Name
1.3.b. Number
1.3.c. URI
1.3.d. Privacy
1.4. Capture, analyze, and troubleshoot media protocols
1.4.a. RTP/RTCP, sRTP/sRTCP
1.4.b. Binary Floor Control Protocol (BFCP)
1.4.c. ActiveControl (iX)
1.4.d. T.38
1.5. Design, implement, and troubleshoot DTMF relay
1.5.a. In-band vs out-of-band
1.5.b. RFC 2833
1.5.c. Key Pad Markup Language (KPML)

1.5.d. Unsolicited NOTIFY
1.5.e. Interworking
1.6. Capture, analyze, and troubleshoot messaging protocols
1.6.a. XMPP
1.6.b. SIP/SIMPLE
1.7. Capture, analyze, and troubleshoot legacy telephony protocols
1.7.a. Analog (FXS, FXO, loop-start, ground-start)
1.7.b. Q.931
1.8. Utilize and troubleshoot the following APIs
1.8.a. Cisco Meeting Server API
1.8.b. Unified CM Administrative XML (AXL) API
1.8.c. Spark API
1.8.d. Tropo API

1.9. Describe the functionality of the following APIs
1.9.a. Cisco Unity Connection Provisioning Interface (CUPI)
1.9.b. Java Telephony Application Programming Interface (JTAPI)
1.9.c. Extension Mobility API (EMAPI)
1.9.d. UC Gateway Services API (GSAPI)
1.9.e. Unified Routing Rules XML Interface (CURRI)

2.0 Infrastructure and Quality of Services
2.1. Implement and troubleshoot network services
2.1.a. DHCP
2.1.b. NTP
2.1.c. DNS
2.1.d. CDP/LLDP
2.2. Troubleshoot layer 2 and layer 3 network connectivity issues

2.3. Identify key implications of running collaboration in a wireless environment
2.3.a. 802.11k, 802.11v, 802.11r
2.3.b. QoS
2.4. Design, implement, and troubleshoot Quality of Service for Collaboration applications and endpoints on LAN/W
2.4.a. Identification
2.4.b. Classification and marking
2.4.c. Queuing and scheduling
2.4.d. Congestion management

2.5. Troubleshoot voice and video quality issues
2.5.a. Packet loss, jitter, and latency
2.5.b. Endpoint call quality metrics

2.5.c. One-way or no-way media
2.6. Collect and analyze packet captures on Cisco Collaboration platforms
2.7. Design, implement, and troubleshoot Enhanced Locations Call Admission Control (ELCAC)
2.8. Design, implement, and troubleshoot Call Admission Control on CUBE
2.9. Describe APIC-EM integration with Cisco Collaboration solutions
2.10. Design, implement, and troubleshoot Collaboration applications in a virtualized environment
2.10.a. Virtual machine templates

2.10.b. Hypervisors
2.10.c. Resource utilization (CPU, memory, storage, network)
3.0 Call Control and Dial plan
3.1. Design and analyze global dial plans

3.1.a. Localization and globalization
3.1.b. Numbering schemes
3.1.c. Dialing habits
3.1.d. Interdigit timeouts
3.1.e. Calling privileges
3.1.f. Number presentation

3.2. Design, implement, and troubleshoot fundamental dial plan features on Unified CM
3.2.a. Partitions and calling search spaces
3.2.b. Translation and transformation patterns
3.2.c. Urgent priority
3.2.d. Path selection

3.2.e. AAR
3.3. Design, implement, and troubleshoot advanced dial plan features on Unified CM
3.3.a. Global dial plan replication
3.3.b. Local route groups
3.4. Design, implement, and troubleshoot URI and domain-based routing

3.5. Implement and troubleshoot Unified CM telephony features
3.5.a. Call Pickup
3.5.b. Barge/privacy
3.5.c. Native call queuing
3.5.d. Intercom
3.5.e. Music on hold (unicast and multicast)
3.6. Design, implement, and troubleshoot audio and video codec selection
3.7. Implement and troubleshoot SIP trunking
3.7.a. SIP profiles
3.7.b. SIP trunk security profiles
3.7.c. Resiliency
3.7.d. Mid-call signaling

3.8. Implement and troubleshoot UDS in a multi-cluster environment
3.8.a. Service discovery
3.8.b. User search
3.8.c. LDAP proxy

3.9. Verify and troubleshoot Unified CM database replication
3.10.Design, implement, and troubleshoot dial plans on Cisco IOS-XE
3.10.a. Inbound and outbound dial-peers
3.10.b. Voice translation rules and profiles
3.10.c. Dial-peer provisioning policy
3.10.d. Destination server groups
3.10.e. Destination dial-peer groups
3.10.f. E.164 pattern maps
3.10.g. URI-based dialing

3.10.h. VRF-aware call routing
3.11.Implement and troubleshoot SIP call control for Unified CME
3.11.a. Extension Assigner
3.11.b. Secondary CME support
3.11.c. Video support
3.11.d. Telephony features
3.12.Implement and troubleshoot SIP-SRST and E-SRST
3.13.Design, implement, and troubleshoot dial plans on Expressway Series
3.13.a. Transforms
3.13.b. Search rules

3.13.c. Zones
3.13.d. Subzones
3.14.Implement and troubleshoot Cisco Spark Services
3.14.a. Extending cloud services using on premise resources
3.14.b. Cloud service management

4.0 Endpoints, User Management, and Mobility
4.1. Implement and troubleshoot hardware and software endpoint registration in a multi-cluster environment
4.1.a. On-premise (local or proxy TFTP)
4.1.b. Mobile and Remote Access (Service Discovery)
4.1.c. Cloud
4.2. Implement and troubleshoot mixed mode and Security By Default (SBD) on Unified CM
4.2.a. Certificate Trust List (CTL) and Identity Trust List (ITL)
4.2.b. Token and token-less
4.2.c. Trust Verification Service (TVS)
4.3. Implement collaboration endpoints and infrastructure using IPv6
4.4. Implement and troubleshoot endpoint features
4.4.a. Proximity
4.4.b. Directory integration and search

4.4.c. Product specific configurations
4.4.d. Multistream
4.5. Integrate and troubleshoot LDAP synchronization and authentication

4.5.a. On-premise
4.5.b. Cloud
4.6. Integrate and troubleshoot Single-Sign-On (SSO)
4.7. Implement and troubleshoot self-provisioning
4.8. Implement and troubleshoot mobility features
4.8.a. Mobile Connect (Single Number Reach)
4.8.b. Device Mobility
4.8.c. Mobile Identity

4.8.d. Extend and Connect
4.9. Implement and troubleshoot Extension Mobility Cross Cluster (EMCC)
4.9.a. Emergency dialing considerations
4.9.b. Certificate exchange

5.0 Edge Services
5.1. Implement and troubleshoot ISDN PRI gateways
5.2. Implement and troubleshoot SIP trunks in a multi-tenant environment
5.2.a. Authentication
5.2.b. Multi-VRF SIP trunks

5.3. Implement and troubleshoot SIP normalization and SDP normalization
5.3.a. Normalization and transparency scripts (Lua)
5.3.b. Cisco IOS-XE SIP profiles
5.4. Implement and troubleshoot encrypted signaling and media on trunks
5.5. Implement and troubleshoot stateful box-to-box redundancy on CUBE (Cisco IOS-XE)
5.6. Implement and troubleshoot network and application level security on Cisco IOS-XE
5.6.a. IP Trust List
5.6.b. Call spike protection
5.6.c. Media policing

5.6.d. Call thresholds
5.6.e. RTP port ranges
5.6.f. Telephony denial of service attacks
5.7. Design, analyze, and troubleshoot firewall traversal in a Collaboration solution
5.7.a. Port numbers and transport
5.7.b. NAT
5.7.c. Proxy servers
5.7.d. Deep Packet Inspection considerations
5.7.e. Trusted Relay Point

5.7.f. Interactive Connectivity Establishment (ICE)
5.8. Implement and troubleshoot Expressway Series traversal communications
5.8.a. Traversal zone
5.8.b. SSH tunnels
5.9. Implement and troubleshoot Mobile and Remote Access (MRA)

5.10.Implement and troubleshoot network and application level security on Expressway Series
5.10.a. Toll fraud prevention (CPL)
5.10.b. Zone and subzone authentication

5.10.c. Automated intrusion protection
5.10.d. Mutual TLS
5.11.Implement and troubleshoot call routing for Spark hybrid services and Business-to-Business (B2B) calling
5.12.Implement and troubleshoot Spark hybrid service connectors and containers
5.13.Implement and troubleshoot third-party interoperability and federation
5.13.a. Voice and video calling
5.13.b. IM&P
6.0 Media Resources, Meetings, and Call Recording
6.1. Design, implement, and troubleshoot media resources

6.1.a. Transcoding and transrating
6.1.b. MTP
6.2. Implement and troubleshoot rendezvous conferencing
6.2.a. Unified CM Conference Now
6.2.b. Cisco Meeting Server Spaces

6.3. Implement and troubleshoot ad-hoc conferencing
6.3.a. Cisco IOS-XE conferencing

6.3.b. Cisco Meeting Server
6.3.c. Cloud
6.4. Implement and troubleshoot scheduled meetings
6.4.a. On-premise
6.4.b. Hybrid
6.4.c. Cloud
6.5. Implement and troubleshoot CallBridge and WebBridge on Cisco Meeting Server
6.5.a. Internal user access
6.5.b. External user access
6.6. Implement and troubleshoot high availability on Cisco Meeting Server
6.7. Design, implement, and troubleshoot audio and video call recording architectures
6.7.a. Open Recording Architecture (ORA)
6.7.b. SIP-based Media Recording (SIPREC)

6.7.c. Network-Based Recording (gateway preferred)
6.7.d. Built-in bridge
6.7.e. Cisco Meeting Server

7.0 Collaboration Applications
7.1. Implement and troubleshoot on premise IM&P servers and clients
7.2. Implement and troubleshoot presence
7.2.a. Busy Lamp Field (BLF)

7.2.b. Soft client
7.2.c. Cloud
7.3. Integrate IM&P server with external database to enable Persistent Chat and Group Chat
7.4. Implement and troubleshoot voicemail integration
7.4.a. Cisco Unity Connection
7.4.b. Virtual Cisco Unity Express (vCUE)

7.5. Implement and troubleshoot voicemail features
7.5.a. Call and directory handlers

7.5.b. Voicemail access from soft clients
7.5.c. Video greetings and messaging

7.6. Implement and troubleshoot voicemail dial plan
7.6.a. Partitions and search spaces
7.6.b. Routing rules

7.7. Implement and troubleshoot voicemail digital networking
7.8. Design, implement, and troubleshoot Cisco Unified Contact Center Express (UCCX)
7.8.a. Integration
7.8.b. Scripting
7.9. Implement and troubleshoot Contact Center agent desktop (Finesse)

8.0 Evolving Technologies
8.1. Cloud
8.1.a. Compare and contrast cloud deployment models
8.1.a.1. Infrastructure, platform, and software services (XaaS)
8.1.a.2. Performance and reliability
8.1.a.3. Security and privacy
8.1.a.4. Scalability and interoperability
8.1.b. Describe cloud implementations and operations
8.1.b.1. Automation and orchestration
8.1.b.2. Workload mobility
8.1.b.3. Troubleshooting and management
8.1.b.4. OpenStack components
8.2. Network Programmability (SDN)
8.2.a. Describe functional elements of network programmability (SDN) and how they interact
8.2.a.1. Controllers
8.2.a.2. APIs
8.2.a.3. Scripting
8.2.a.4. Agents
8.2.a.5. Northbound vs. Southbound protocols
8.2.b. Describe aspects of virtualization and automation in network environments
8.2.b.1. DevOps methodologies, tools, and workflows
8.2.b.2. Network/application function virtualization (NFV, AFV)
8.2.b.3. Service function chaining
8.2.b.4. Performance, availability, and scaling considerations
8.3. Internet of Things (IoT)
8.3.a. Describe architectural framework and deployment considerations for Internet of Things
8.3.a.1. Performance, reliability, and scalability
8.3.a.2. Mobility
8.3.a.3. Security and privacy
8.3.a.4. Standards and compliance
8.3.a.5. Migration
8.3.a.6. Environmental impacts on the network
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https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-ca
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmana
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/confernc.html
https://help.webex.com/docs/DOC-3852
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_5_1/sysConfig/CUCM_BK_SE5DAF88_00
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/voi-cube-multi-tenants.h
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/sip/configuration/15-mt/sip-config-15-mt-book/voi-sip-
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/voi-cube-multi-vrf.html#
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/voi-sip-param-mod.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/sip_tn/8_5_1/sip_t_n/1-overview.html
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/voi-sip-param-mod.pdf
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/voi-cube-high-availabilit
https://www.cisco.com/c/en/us/support/docs/voice/call-routing-dial-plans/112083-tollfraud-ios.html
https://www.cisco.com/en/US/docs/ios-xml/ios/voice/cube_sipsip/configuration/15-2mt/voi-cub-dscp.html#GUID-
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/port/9_1_1/CUCM_BK_T2CA6EDE_00_tcp-port-usa
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube_proto/configuration/15-mt/cube-proto-15-mt-boo
https://www.cisco.com/c/en/us/td/docs/security/asa/special/unified-communications/guide/unified-comm/unified
https://www.cisco.com/c/en/us/td/docs/security/asa/asa82/configuration/guide/config/inspect_voicevideo.html
https://www.cisco.com/c/en/us/td/docs/telepresence/endpoint/Jabber_Video/4_7/CJAB_BK_CC653AA2_00_cisco-
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-9/Mobile-Remote-Acc
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-1/Cisco-Expressway-Ex
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-9/Cisco-Expressway-SI
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/interdomain_federation/11_0_1/cup
Cisco ISR G2 2900/3900 and Cisco
ISR-X 4451: Unified Communications
on the Next-Gen Cisco ISR router -
BRKUCC-2260
https://www.ciscolive.com/global/on-
demand-library/?
search=Transcoding&search.technolog
y=scpsTechnology_collaboration#/
session/1417804981936001NZY6
Configure Media Termination Point

https://www.cisco.com/c/en/us/support/docs/unified-
communications/unified-communications-manager-
callmanager/200613-Configure-Media-Termination-
Point.html
Feature Configuration Guide for Cisco Unified

Communications Manager, Release 11.0(1)
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/
cucm/admin/11_0_1/featureConfig/
CUCM_BK_FE5123E0_00_cucm-feature-configuration-
guide_1101/conference_now.html
On-Premise Meetings with Cisco

Meeting Server - BRKEVT-2665
demand-library/?search=Cisco
Cisco Meeting Server Configuration Guides %20Meeting
https://www.cisco.com/c/en/us/support/conferencing/ %20Server&search.technology=scpsTe
meeting-server/products-installation-and-configuration- chnology_collaboration#/session/
guides-list.html 1473836748034001cdR1
Cisco Unified Communications Manager Express

System Administrator Guide
cucme/admin/configuration/manual/cmeadm/
cmeconf.html
Cisco Meeting Server Configuration Guides
https://www.cisco.com/c/en/us/support/conferencing/
meeting-server/products-installation-and-configuration-
guides-list.html
Troubleshooting the Cisco Meeting

Server - BRKCOL-3110
demand-library/?search=CallBridge
%20WebBridge&search.technology=sc
psTechnology_collaboration#/session/
1484348904457001Wbbw

demand-library/?search=CallBridge
%20WebBridge&search.technology=sc
psTechnology_collaboration#/session/
1484348904457001Wbbw
Communications Manager : Recording
cucm/admin/12_0_1/featureConfig/cucm_b_cucm-
feature-configuration-guide_1201/cucm_b_cucm-
feature-configuration-guide_1201_chapter_01010.html
Network Media Recording and

Streaming with Cisco MediaSense -
BRKCCT-2040
demand-library/?search=SIP-based
%20Media
%20Recording&search.technology=scp
sTechnology_collaboration#/session/
1474534107316001Jz92
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/voi-sip-recording.html
Configure Recorder in CMS/Acano Call Bridge demand-library/?search=CallBridge
https://www.cisco.com/c/en/us/support/docs/ %20WebBridge&search.technology=sc
conferencing/meeting-server/202722-Configure- psTechnology_collaboration#/session/
Recorder-in-CMS-Acano-Call-Bri.html 1484348904457001Wbbw
Intermediate - Directories Services and

Single Sign-On for Collaboration -
BRKCOL-2601
Instant Messaging Compliance for the IM and Presence https://www.ciscolive.com/global/on-
Service, Release 12.0(1) demand-library/?search=IM
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/ %26P&search.technology=scpsTechnol
cucm/im_presence/im_compliance/12_0_1/cup0_b_im- ogy_collaboration#/session/
compliance-guide-1201.html 1437585495490001XVMJ
Configuration and Administration of IM and Presence
Service on Cisco Unified Communications Manager,
Release 11.0(1)
cucm/im_presence/configAdminGuide/11_0_1/
CUP0_BK_C36EBE60_00_config-admin-guide-110.html

Communications Manager, Release 12.0(1)
cucm/admin/12_0_1/featureConfig/cucm_b_cucm-
feature-configuration-guide_1201.html
Intermediate - Understanding Cisco

Configuration and Administration of IM and Presence Jabber Persistent Chat - BRKCOL-
Service on Cisco Unified Communications Manager, 2605
Release 11.0(1) https://www.ciscolive.com/global/on-
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/ demand-library/?search=Persistent
cucm/im_presence/configAdminGuide/11_0_1/ %20Chat&search.technology=scpsTec
CUP0_BK_C36EBE60_00_config-admin-guide-110/ hnology_collaboration#/session/
CUP0_BK_C36EBE60_00_config-admin-guide- 1437585495560001XGm6
110_chapter_01100.html
Troubleshooting Cisco Unity
Cisco Unified Communications Manager Express SIP Connection - BRKUCC-1900
Trunk Integration Guide for Cisco Unity Connection https://www.ciscolive.com/global/on-
Release 12.x demand-library/?
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/ search=unity&search.technology=scps
connection/12x/integration/guide/cucme_sip/ Technology_collaboration#/session/
b_12xcucmesip.html 1417804974313001NG77
System Administration Guide - Call Management

connection/12x/administration/guide/b_12xcucsag/
b_12xcucsag_chapter_0111.html
UCCX Programming Guides
https://www.cisco.com/c/en/us/support/customer-
collaboration/unified-contact-center-express/products-
programming-reference-guides-list.html
BRKNMS-2030 - Onboard
Automation with Cisco IOS
Embedded Event Manager -
https://www.ciscolive.com/online/c
onnect/sessionDetail.ww?
SESSION_ID=76533&backBtn=true
BRKNMS-2446 - Do IT with DevOps -
BRKDEV-2001 - DevOps in
Programmable Network
Environments -
SESSION_ID=83562&tclass=popup
BRKCRT-2603 - Cloudy with a
chance of SDN -
Machine-to-Machine (M2M) to the
Internet of Everything: Technologies
and Standards -
Design Guide Technote
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cata/186_188/2_15_ms/
https://www.cisco.com/c/en/us/td/docs/routers/asr1000/configuration/guide/sbcu/2_xe/sbcu_2_xe_book/sbc_ea
https://www.cisco.com/c/en/us/td/docs/routers/asr1000/configuration/guide/sbcu
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/srtp-rtp-interworking.ht
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cub
https://supportforums.cisco.com/t5/collaboration-voice-and-video/understanding-
https://www.cisco.com/c/dam/en/us/td/docs/telepresence/infrastructure/solutions/optconf/config-guide/ActiveC
https://supportforums.cisco.com/t5/collaboration-voice-and-video/t-38-fax-over-ip
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/sip/configuration/15-m
https://www.cisco.com/c/en/us/support/docs/voice/analog-signaling-e-m-did-fxs-f
https://www.cisco.com/c/en/us/support/docs/voice/voice-quality/30141-symptom
https://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/collaboration/11-6/assurance/advanced/guide/cpco_b_
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualiz
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/collaboration-virtualization
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/dialplan.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/dialplan.html#pgfId-15895
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/dialplan.html#24552
https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unifi
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-com
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/directry.html#pgfId-12603
https://www.cisco.com/c/en/us/support/docs/voice/call-routing-dial-plans/14074-
https://www.cisco.com/c/en/us/support/docs/voice/call-routing-dial-plans/64020-number-voice-translation-profile
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/voi-cube-multi-vrf.html
https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-ex
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/srst_mgr/rel9_0/admin_
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_5_1/sysConfig/CUCM_BK_SE5DAF88_00
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/directry.html
http://docwiki.cisco.com/wiki/CUCM_Phone_Directories_FAQ
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/directry.html#85075
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/SAML_SSO_deployment_guide/12_0_1/cucm_b_sa
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/gateways.html#81051
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-bor
https://www.cisco.com/c/en/us/products/collateral/unified-communications/unifie
https://www.cisco.com/c/en/us/about/security-center/guide-ddos-defense.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/port/9_0_1/CUCM_BK_T98E8963_00_tcp-port-usa
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/security.html
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/voi-cube-ice-lite.html
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-8/Cisco-Expressway-B
https://www.cisco.com/c/en/us/support/docs/unified-communications/expresswa
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-9/Cisco-Expressway-IP
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-10/Mobile-Remote-Ac
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/admin_guide/Cisco-Expressway-Admin
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/admin_guide/Cisco-Expressway-Admin
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-8/Cisco-Expressway-C
https://www.cisco.com/c/dam/en/us/td/docs/solutions/PA/midmarket/11x/video116.pdf
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/media.html
Cisco Collaboration System 11.x
Solution Reference Network
Designs (SRND)
https://www.cisco.com/c/en/us/td/
docs/voice_ip_comm/cucm/srnd/
collab11/collab11/recordng.html
Cisco Collaboration System 11.x CallManager/ DTMF/ MTP Allocation

Solution Reference Network https://www.cisco.com/c/en/us/support/docs/
Designs (SRND) unified-communications/unified-
https://www.cisco.com/c/en/us/td/ communications-manager-callmanager/
docs/voice_ip_comm/cucm/srnd/ 118708-technote-dtmf-00.html
collab11/collab11/media.html
Designs (SRND)
collab11/collab11/confernc.html
Configure Conference Now Feature on

CUCM 11
https://www.cisco.com/c/en/us/support/docs/
unified-communications/unified-
communications-manager-callmanager/
200181-Configure-Conference-Now-Feature-
on-CUCM.html
Cisco Meeting Server, Deployment

Planning and Preparation Guide
https://www.cisco.com/c/dam/en/
us/td/docs/conferencing/
ciscoMeetingServer/Installation/
Cisco-Meeting-Server-
Deployment-Planning-and-
Preparation-Guide.pdf
Cisco Meeting Server 2.2, Single
Combined Server Deployment
Guide Configuration Examples and TechNotes
https://www.cisco.com/c/dam/en/ https://www.cisco.com/c/en/us/support/
us/td/docs/conferencing/ conferencing/meeting-server/products-
ciscoMeetingServer/ configuration-examples-list.html
Deployment_Guide/Version-2-2/
Cisco-Meeting-Server-2-2-Single-
Combined-Server-Deployment.pdf
Cisco Preferred Architecture for

Enterprise Collaboration 11.6,
CVD
docs/solutions/CVD/
Collaboration/enterprise/11x/116/
collbcvd/conferencing.html#pgfId-
1119821
Call Recording Basic Configuration and
Troubleshooting
unified-communications/unified-
200788-Call-Recording-Basic-Configuration-
and-T.html
Cisco Meeting Server 2.2, Single

Combined Server Deployment
Guide Configuration Examples and TechNotes
https://www.cisco.com/c/dam/en/ https://www.cisco.com/c/en/us/support/
us/td/docs/conferencing/ conferencing/meeting-server/products-
ciscoMeetingServer/ configuration-examples-list.html
Deployment_Guide/Version-2-2/
Cisco-Meeting-Server-2-2-Single-
Combined-Server-Deployment.pdf

Designs (SRND)
collab11/collab11.html

Designs (SRND)
collab11/collab11.html
Design Guide for Cisco Unity
Connection 12.x
docs/voice_ip_comm/connection/
12x/design/guide/b_12xcucdg.html

Connection 12.x

Connection 12.x
Configure Time of the Day Routing

voice-unified-communications/unified-
109588-tod-routing-example00.html
Solution Design Guide for Cisco
Unified Contact Center Express,
Release 11.5(1)
docs/voice_ip_comm/
cust_contact/contact_center/crs/
express_11_5/design/guide/
uccx_b_soldg-for-unified-ccx.html
Troubleshooting TechNotes
https://www.cisco.com/c/en/us/support/
customer-collaboration/finesse/products-tech-
notes-list.html
Tshoot Cisco Press
http://docwiki.cisco.com/wiki/Cisco_IOS_Voice_Troubleshooting_and_Monitoring_--_H.323_Gatekeeper_Troublesh
http://docwiki.cisco.com/wiki/CUAE_-_Troubleshooting_SCCP
https://www.cisco.com/c/en/us/support/docs/quality-of-service-qos/real-time-protocol-rtp/117881-probsol-qos-00
https://www.cisco.com/c/en/us/support/docs/dial-access/integrated-services-digital-networks-isdn-channel-associ
https://www.cisco.com/c/en/us/support/docs/voice/voice-quality/211299-Troubleshoot-Voice-Quality-Issues.html
https://www.cisco.com/c/en/us/support/docs/voice/voice-quality/5219-fix-1way-voice.html
https://supportforums.cisco.com/t5/mobile-applications-documents/troubleshooting-guide-cisco-proximity/ta-p/31
http://www.ciscopress.com/articles/article.asp?p=1567219&seqNum=6
https://www.cisco.com/c/dam/en/us/td/docs/telepresence/infrastructure/vcs/troubleshooting/Cisco-VCS-Troubles
Designing and Deploying Cisco Unified IM and Presence
http://www.ciscopress.com/articles/article.asp?
p=2471644&seqNum=7
Cisco Unified Presence Fundamentals

http://www.ciscopress.com/store/cisco-unified-presence-
fundamentals-9780133433883
Cisco Unified Communications
Manager Integration Guide for
Cisco Unity Connection Release
12.x
12x/integration/guide/cucm_sccp/
b_12xcucintcucmskinny.html
12x/integration/guide/cucm_sip/ Cisco Unity Connection
b_12xcucintcucmsip.html http://www.ciscopress.com/store/cisco-unity-connection-
9781587142819
Troubleshooting Cisco Unity

Connection - BRKUCC-1900
https://www.ciscolive.com/global/
on-demand-library/?
search=unity&search.technology=s
cpsTechnology_collaboration#/
session/1417804974313001NG77
Troubleshooting Cisco Finesse
http://docwiki.cisco.com/wiki/
Troubleshooting_Cisco_Finesse
Designing Networks and Services for the Cloud:

Delivering business-grade cloud applications and services
- http://www.ciscopress.com/store/designing-networks-
and-services-for-the-cloud-delivering-9780132731010
Understanding Cisco Cloud Fundamentals video lessons -
http://www.ciscopress.com/store/ccna-cloud-cldfnd-
210-451-livelessons-understanding-9781587206658
An Introduction to Software Defined Networking (SDN)

LiveLessons -
https://www.safaribooksonline.com/library/view/an-
introduction-to/9780133987331/
VoD Courses
https://supportforums.cisco.com/t5/collaboration-voice-and-video/a-guide-to-sip-normalization-on-cucm-and-lua-s
UCCX Installation and Integration with CUCM
https://supportforums.cisco.com/t5/
collaboration-voice-and-video/uccx-installation-
and-integration-with-cucm/ba-p/3103960
Program your Career: Learn

Cisco - Understanding Network
Cisco Cloud
Programmability -
Fundamentals (CLDFND) 1.0 -
https://vts.inxpo.com/scripts/Server.nxp?
https://learningnetworkstore.cisco.com/o
LASCmd=AI:4;F:QS!
n-demand-e-learning/introducing-
10100&ShowKey=24811&AffiliateData=CL
network-programmability-fundamentals-
N&Referrer=https%3A%2F
elt-sdnb-1-0-019041?
%2Flearningnetwork.cisco.com
utm_source=Certs_network-
%2Fcommunity%2Fcertifications%2Fccde
programmability&utm_content=NPIF&utm
Cisco - Introducing Network
_campaign=CLNStore-Products
Programmability Fundamentals -
n-demand-e-learning/introducing-
network-programmability-fundamentals-
elt-sdnb-1-0-019041?
Cisco - Introduction to APIC EM
Deployment -
n-demand-e-learning/introduction-to-apic-
em-deployment-elt-apicem-v1-018155?
Other Notes
https://projectworkplace.cisco.com/assets/pdf/proximity-networking.pdf
http://docwiki.cisco.com/wiki/CUCM_Directory_Synchronization_FAQ
Virtualization for Cisco Unity Connection (CUC)
https://www.cisco.com/c/dam/en/us/td/docs/
voice_ip_comm/uc_system/virtualization/
virtualization-cisco-unity-connection.html#v12
Managing Video Messages

https://www.cisco.com/c/en/us/td/docs/
voice_ip_comm/connection/12x/user/guide/
phone/b_12xcucugphone/
b_12xcucugphone_chapter_010101.html
Cloud Strategy and Solutions -
http://www.cisco.com/web/solutions/tren
ds/cloud/index.html
Unleashing IT - Cloud Edition -
http://www.unleashingit.com/
OpenStack -
https://www.openstack.org/software/
OpenStack 101 Video -
https://www.openstack.org/summit/san-
diego-2012/openstack-summit-sessions/
presentation/openstack-101
OpenStack Documentation -
http://docs.openstack.org/
Evolving Technologies Study Guide by Nick
SDN
Russo- Recorded
- Seminars -
https://learningnetwork.cisco.com/commu
https://learningnetwork.cisco.com/docs/D
nity/learning_center/sdn_recorded_semin
OC-31004
ars
NFV - whitepapers -
http://www.cisco.com/c/en/us/solutions/s
ervice-provider/network-functions-
virtualization-nfv/white-paper-listing.html
DevNet Sandbox -
https://developer.cisco.com/site/devnet/h
ome/index.gsp
Coding 101 -
https://developer.cisco.com/site/devnet/le
arn/coding-101-tutorial/index.gsp#so-
what-is-a-rest-web-service
Evolving Technologies Study Guide by Nick
Russo -
https://learningnetwork.cisco.com/docs/D
OC-31004
Cisco IoT white paper by Dave Evans -
http://www.cisco.com/web/about/ac79/d
ocs/innov/IoT_IBSG_0411FINAL.pdf
Cisco IoE white paper by Dave Evans -

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Goal

How to make the best out of this learning matrix?

1.2. Create a strategy

1.3. Get preparation resources tailored to your own needs

1.4. Are you ready?

need to get ready for the exam.

sources over time, so please refer to it frequently.

1.2.a. Offer/Answer model

1.2.b. Early offer, delayed offer, early media

1.2.c. Payload type interworking

1.3. Analyze and troubleshoot SIP identity headers

1.4.b. Binary Floor Control Protocol (BFCP)

1.4.c. ActiveControl (iX)

1.5.a. In-band vs out-of-band

1.5.b. RFC 2833

1.5.c. Key Pad Markup Language (KPML)

1.8.a. Cisco Meeting Server API

1.8.b. Unified CM Administrative XML (AXL) API

1.8.c. Spark API

1.8.d. Tropo API

1.9.a. Cisco Unity Connection Provisioning Interface (CUPI)

1.9.b. Java Telephony Application Programming Interface (JTAPI)

1.9.c. Extension Mobility API (EMAPI)

1.9.d. UC Gateway Services API (GSAPI)

1.9.e. Unified Routing Rules XML Interface (CURRI)

2.1. Implement and troubleshoot network services

2.2. Troubleshoot layer 2 and layer 3 network connectivity issues

2.3.a. 802.11k, 802.11v, 802.11r

2.4.b. Classification and marking

2.4.c. Queuing and scheduling

2.4.d. Congestion management

2.5.a. Packet loss, jitter, and latency

2.5.b. Endpoint call quality metrics

2.6. Collect and analyze packet captures on Cisco Collaboration platforms

2.8. Design, implement, and troubleshoot Call Admission Control on CUBE

2.9. Describe APIC-EM integration with Cisco Collaboration solutions

2.10. Design, implement, and troubleshoot Collaboration applications in a virtualized environment

2.10.a. Virtual machine templates

3.1. Design and analyze global dial plans

3.1.b. Numbering schemes

3.1.c. Dialing habits

3.1.d. Interdigit timeouts

3.1.e. Calling privileges

3.1.f. Number presentation

3.2.a. Partitions and calling search spaces

3.2.b. Translation and transformation patterns

3.2.c. Urgent priority

3.2.d. Path selection

3.3.a. Global dial plan replication

3.3.b. Local route groups

3.4. Design, implement, and troubleshoot URI and domain-based routing

3.5.a. Call Pickup

3.5.c. Native call queuing

3.7. Implement and troubleshoot SIP trunking

3.7.a. SIP profiles

3.7.b. SIP trunk security profiles

3.7.d. Mid-call signaling

3.8.a. Service discovery

3.8.b. User search