Shri Ram Finance Pvt. Ltd.

Summer Internship Project

SUMMER INTERNSHIP PROJECT (2)

ON

FINANCIAL MANAGEMENT
DOING AT
SHRI RAM FINANCE Pvt. Ltd

SUBMITTED IN PARTIAL FULLFILMENT OF THE REQUIREMENTS

FOR THE DEGREE MASTER OF BUSINESS ADMINISTRATION
(MBA)

SUBMITTED TO: SUBMITTED BY:

MS. Pushpak Sharma ABHAY CHAUHAN
(Assistant Professor) 22MBA11119
Chandigarh university MBA-Batch 2022-24
Location: Uttar Pradesh Mainpuri

UNIVERSITY SCHOOL OF BUSINESS

CHANDIGAH UNIVERSITY

GHARUAN, MOHALI(PUNJAB)

ABHAY CHAUHAN
Shri Ram Finance Pvt. Ltd. Summer Internship Project

OBJECTIVE OF THE STUDY -

 Providing financial services: Shriram Finance aims to offer a range of

financial products and services to individuals and businesses. These
services typically include vehicle financing, personal loans, business loans,
and other credit facilities.
 Financial inclusion: Shriram Finance has historically focused on serving
customers from underserved segments of society, such as small business
owners, self-employed individuals, and those with limited access to
traditional banking services. Their objective may include promoting
financial inclusion by providing access to credit and financial solutions to
these underserved populations.
 Customer satisfaction: Like any financial institution, Shriram Finance
strives to ensure customer satisfaction. This includes providing efficient
and hassle-free loan application processes, competitive interest rates,
transparent terms and conditions, and personalized customer service.
 Risk management: Shriram Finance places importance on effective risk
management practices to maintain a healthy loan portfolio. This involves
assessing creditworthiness, evaluating collateral, and implementing
prudent lending policies to minimize the risk of defaults and non-
performing assets.
 Profitability and growth: As a financial company, Shriram Finance has the
objective of generating profits and achieving sustainable growth. This is
typically accomplished by expanding its customer base, increasing the loan
portfolio, diversifying its product offerings, and exploring new business
opportunities.


NEED OF THE STUDY –

 Access to credit for underserved segments.

 Financial inclusion
 Vehicle financing
 Support for small businesses
 Diverse financial solutions
 Employment generation

ABHAY CHAUHAN
22MBA11119
Shri Ram Finance Pvt. Ltd. Summer Internship Project

LIMITATION OF THE STUDY –

 Higher interest rates.

 Limited geographic reach.
 Regulatory constraints.
 Reliance on collateral-based lending.
 Dependency on market conditions.

Research report preparation Problem identification:-

The first & the foremost stage of the exploration process are to identify the exploration

problem. In a veritably real sense problem identification is the “ heart ” of the exploration

process. It's said that “ A problem well defined is partial answered ”, as inadequately

definedproblem won't yield useful result. The problem must give the maximum outgrowth

from the exploration work. The time has gone when dealer only concentrate on the selling

of the goods & not indeed following their guests about the relish & disliking about product

bought.Now, the time has changed. The guests are can ‟ t as the controlling function &

marketing asthe integrative function. Piece meal from that significance of After Deals

Service has increased, as consumer would come to you for a free service & not for a paid

service as outside a exchange a client would get service and corridor at a low cost. Maruti

Suzuki isn't spaced out from all, which is dealing auto wheeler assiduity. So, I've linked the

exploration

ABHAY CHAUHAN
22MBA11119
Shri Ram Finance Pvt. Ltd. Summer Internship Project

RESEARCH METHODOLOGY (RESEARCH DESIGN)

Research methodology refers to the systematic approach and techniques employed by

researchers to conduct scientific investigations and gather information in order to
answerresearch questions or test hypotheses. It encompasses the overall framework
and strategies used in planning, designing, executing, and analyzing research studies.
Researchmethodology provides a structured and rigorous framework for ensuring the
validity, reliability, and generalizability of research findings.

Research methodology is a way of explaining how a researcher intends to carry out

their research. It's a logical, systematic plan to resolve a research problem. A
methodology details a researcher's approach to the research to ensure reliable, valid
results that addresstheir aims and objectives. It encompasses what data they're going to
collect and where from, as well as how it's being collected and analyzed.

When designing a research methodology, a researcher has several decisions to make.

One of the most important is which data methodology to use, qualitative, quantitative or
a combination of the two. No matter the type of research, the data gathered will be as
numbers or descriptions, and researchers can choose to focus on collecting words,
numbers or both.

ABHAY CHAUHAN
22MBA11119
Shri Ram Finance Pvt. Ltd. Summer Internship Project

EXPLORATORY RESEARCH DESIGN :-

Study Design:

Conduct exploratory research to gain a broad understanding of the problem. This

can involve reviewing existing literature, analyzing market trends, and gathering
insights from informal discussions with customers, employees, management, or
competitors.

Data Collection:

Utilize qualitative approaches such as in-depth interviews, focus groups, or

projective techniques to gather data from a sample of customers, educators, or
industry experts. These methods allow for open-ended discussions and
exploration of various perspectives and insights related to customer needs,
satisfaction.

Analysis:

Analyze the collected qualitative data by identifying themes, patterns, and

emerging concepts. Use coding and categorization techniques to organize the data
and derive initial insights. The focus should be on understanding the "why,"
"how," and "when" aspects of customer behaviour and satisfaction.

DESCRIPTIVE RESEARCH:

Study Design:

Based on the findings from exploratory research, design a descriptive research

study to investigate the identified patterns and structures in more detail. This
research aims to provide a comprehensive understanding of customer needs,
satisfaction levels.

ABHAY CHAUHAN
22MBA11119
Shri Ram Finance Pvt. Ltd. Summer Internship Project

Data Collection:

Utilize a combination of quantitative and qualitative methods to collect data from

a larger sample of customers or users. This can include online surveys, structured
interviews, or observations. The data collection instruments should be designed to
capture specific variables and indicators related to customer needs.

ABHAY CHAUHAN
22MBA11119
Shri Ram Finance Pvt. Ltd. Summer Internship Project

SOURCES OF DATA

In the project work, Primary knowledge and secondary knowledge (both) sources of knowledge

are used.

1. Primary knowledge collection:

In managing real-life issues, it's usually found that the information at hand area unit inadequate,

and hence, it becomes necessary to gather knowledge that's applicable. There area unit many

ways that of collecting the suitable knowledge that take issue significantly within the context

of cash prices, time, and alternative resources at the disposal of the scientist.

Primary knowledge may be collected either through experiments or surveys.

The data assortment for this study was exhausted the subsequent manner:

Through personal interviews:

A rigid procedure was followed and that we were seeking answers to several create mentally

questions through personal interviews.

Through questionnaire:

Information to search out out the investment potential and goal was noted through

questionnaires.

Through Tele-Calling:

Information was conjointly taken through phonephone calls.

2.Secondary sources of data:

The secondary sources of knowledge area unit used. (Internet, magazine books, journals)

In analysis, secondary knowledge is knowledge collected and presumably processed by

individuals aside from the researcher in question. Common sources of secondary knowledge

for scientific discipline embrace censuses, large surveys, and structure records. In social

science, primary knowledge is knowledge you've got collected yourself and secondary

knowledge is knowledge you've got gathered from primary sources to form new research. In

ABHAY CHAUHAN
22MBA11119
Shri Ram Finance Pvt. Ltd. Summer Internship Project

terms of historical analysis, these 2 terms have completely different meanings. A primary

source could be a book or set of depository records. A secondary supply could be a outline of

a book or set of records.

Secondary knowledge analysis:

There area unit 2 differing kinds of sources that require to be established so as to conduct a

decent analysis. the primary kind could be a primary supply that is that the initial material that's

collected throughout the analysis method. Primary knowledge is that the knowledge that the

scientist is aggregation themselves exploitation methods like surveys. direct observations,

interviews, moreover as logs (objective knowledge sources). Primary knowledge could be a

reliable thanks to collect knowledge as a result of the scientist can apprehend wherever

it came from and the way it absolutely was collected and analyzed since they did it themselves.

Secondary sources on the opposite hand area unit sources that area unit based mostly upon the

information that was collected from the first supply.

Secondary sources take the role of analyzing, explaining, and mixing the data from

the primary supply with extra data. Secondary knowledge analysis is usually acknowledged

as second-hand analysis. it's merely the analysis of pre-existing knowledge in a very completely

different approach or to answer a distinct question than originally supposed. Secondary

knowledge analysis utilizes the information that was collected by somebody else so as to any

a study that you just have an interest in completing. Common sources of secondary knowledge

area unit scientific discipline surveys and knowledge from government agencies, together with

the Bureau of the Census, the Bureau of Labor Statistics, andvarious alternative agencies. the

information collected is most frequently collected via survey analysis strategies.

Data from experimental studies can also be used.

Sources of secondary data:

Sources of secondary knowledge could also be classified into qualitative and quantitative.

ABHAY CHAUHAN
22MBA11119
Shri Ram Finance Pvt. Ltd. Summer Internship Project

samples of qualitative sources area unit biographies, memoirs, newspapers, etc. Quantitative

sources embrace published statistics (e.g., census, survey), and knowledge archives. research,

etc. Today, with the aid of our net capabilities, thousands of large-scale datasets area unit at

the press of a mouse for secondary knowledge analysts. Globally, there area unit several

sources on the market. These sources will arrive from the knowledge organized by

governmental and private organizations to data collected by any social scientist Secondary

knowledge analysis could be a growing analysis tool in our modern society. Social

scientists have the chance to explore large amounts of secondary data.

Collecting, reviewing, and analyzing secondary data-- .

The Design and Purpose of analysis—

Secondary data analysis consists of aggregation knowledge that was compiled through

analysis by another person and exploitation that knowledge to urge a much better understanding

of a thought. a decent thanks to begin your analysis exploitation secondary knowledge that you

just area unit aggregation to any support your concept is to obviously outline the goals of your

analysis and also the style that you just anticipate exploitation.

An important issue to recollect once process your arrange is to confirm that you just have

established what quite knowledge you propose on exploitation for your analysis and also the

precise goal.

Establishing what form of analysis style is a vital element. In terms of exploitation

secondary knowledge for analysis it helps to form an overview of what the ultimate product

can seem like consisting of all the kinds of knowledge to be used along side an inventory of

sources that were accustomed compile the analysis. so as to use secondary knowledge 3 steps

should be completed:

1. Find the information

2. Appraise the information

ABHAY CHAUHAN
22MBA11119
Shri Ram Finance Pvt. Ltd. Summer Internship Project

3. Verify the information

Locating the information may be simply through with the advancements in looking sources on-

line.However, individuals got to bear in mind of the small print once looking on-line since

pages may be out of date or poorly place along.

Therefore, use caution and concentrate as to if it's a reliable knowledge supply on-line and

check when the last update was. to guage the information a scientist should rigorously examine

the secondary knowledge they're considering to confirm that it meets the requirements and

purpose of the study.

The person should inspect the population and what the sample strategy and sort were. It is also

important to appear at once the information was collected, however it absolutely was collected,

however it absolutely was coded and edited, along side the operational definitions of measures

that were used. Finally, the data must be verified to confirm smart quality material to be utilized

in the new analysis.

Determining the kinds of data and knowledge required to Conduct Analysis

Data and information assortment for secondary information analysis can rely entirely upon
the subject that's central to the concentrate of the study. the aim of conducting secondary
information analysis is to any develop associate degree improved understanding of the topic
matter at hand. Some important kinds of information and knowledge that ought to be
collected and summarized embody demographic info, info gathered by government agencies
(i.e. the Census), and social science surveys. there's additionally the likelihood of reanalyzing
information that was collected in experimental studies or information collected with
qualitative measures that may be applied in secondary data analysis. the foremost necessary
element is to make sure that the data and data being collected has to relate to the topic of
study.

Determine the standard of Sources of knowledge

In secondary information analysis, most people UN agency don't have abundant expertise in
analysis training or technical experience will be trained consequently. However, this
advantage isn't without difficulty because the individual should be ready to decide the
standard of the data the sources the author or information that has been gathered. These key
tips can assist you in assessing the standard of the data:

ABHAY CHAUHAN
22MBA11119
Shri Ram Finance Pvt. Ltd. Summer Internship Project

Determine the initial purpose of the information assortment, commit to discover the
credentials of the source(s) or author(s) of the data, and contemplate if the document could be
a primary or econdary supply, verify that the supply well-referenced, and eventually ascertain
the: date of the publication; the supposed audience, and coverage of the report or document.

RESEARCH STYLE
For the correct analysis of knowledge, straightforward quantitative techniques like
percentages were used.
It helps in selling additional correct generalization from the information on the market, that
was collected from a sample of the population was assumed to be representing the whole
population was interested Demographic issue like age, income, and academic background
was used for the classification purpose.

STRATEGY

 Tele-calling
 Personal appointments
 creating arrangements for the necessities.

ABHAY CHAUHAN
22MBA11119
Shri Ram Finance Pvt. Ltd. Summer Internship Project

QUESTIONNAIRES
Personal Information
 Full Name
 Date of Birth
 Contact Number
 Email Address
 Permanent Address

Employment Details
 Current Employer:
 Job Title/Position:
 Monthly Income:
 Employment Tenure:

Loan Requirements:
 Loan Purpose (e.g., vehicle purchase, home renovation, business
expansion, etc.)
 Loan Amount Requested
 Preferred Loan Term (in months)
 Collateral Offered (if applicable)

Credit History:
 Do you have any existing loans? If yes, please provide details:
 Have you ever defaulted on a loan or had any bankruptcy proceedings
against you?
 Do you have a credit card? If yes, please provide the issuing bank and
credit limit:

References
 Reference 1: Name, Contact Number, Relationship
 Reference 2: Name, Contact Number, Relationship

Additional Information
 Are you an existing customer of Shriram Finance Company?
ABHAY CHAUHAN
22MBA11119
Shri Ram Finance Pvt. Ltd. Summer Internship Project

 How did you hear about Shriram Finance Company?

 Any additional information or comments you would like to provide:
What type of loans do you want ?
 Personal Loans
 Gold loans
 Vehicle loans
 Business Loans
 Affordable housing loans
 Loans Against Property

What Types of Policies do you want ?

 Shriram Life Super Income Plan
 Shriram Life Golden Premier Saver Plan
 Shriram Life Assured Income Plan
 Shriram Life Genius Assured Benefit Plan

Age ?
 Below 18
 18-25
 26-35
 36-50
 Above 50
Your Gender?
 Male
 Female
 Other

ABHAY CHAUHAN
22MBA11119