DPR-Mar-17-1970.R1 - Deane KD Update TT Accepted
DPR-Mar-17-1970.R1 - Deane KD Update TT Accepted
DPR-Mar-17-1970.R1 - Deane KD Update TT Accepted
Abstract
Do employers have a role to play to support people living with HIV? The literature on sub-Saharan
Africa points to the existence of a positive business case that sees firms as incentivised to provide
HIV-related services to HIV positive workers4. However, the evidence is narrow and incomplete, with
the business case holding for a limited number of formal sector skilled workers, leaving out the
majority of people living with HIV. If employers are to play a role, policy makers need to create
conducive conditions for positive responses, in addition to – not in replacement of – strengthening
public health care systems.
1 Introduction
Over the last decade, the focus of the global HIV/AIDS community has experienced a tangible shift
away from prevention activities towards a new paradigm in which expanding access to treatment
has gained paramount importance, and is central to the recently announced UNAIDS 90-90-90 goals
(UNAIDS, 2014). This is in part due to new evidence on the efficacy of biomedical interventions such
as the provision of Antiretorviral Therapy (ART), which suggests that HIV positive individuals in both
the global north and the global south, if adherence to the daily drug regimes is possible, can expect
to live a normal life-span (May et al., 2014; Mills et al., 2011). Further, recent evidence also suggests
that extension of ART provision to all individuals in infected communities, including those who are
not HIV positive, can significantly reduce transmission rates (Cohen et al., 2011). This has provided
further, though not uncontested (Macklin & Cowan, 2012; Nguyen, Bajos, Dubois-Arber, O'Malley, &
Pirkle, 2011), impetus to the treatment expansion agenda. This is reflected in the rapid expansion of
treatment coverage across the globe, and in particular in sub-Saharan Africa which has seen the
number of people accessing ART rise from less than 100,000 in 2003 to over 10.5 million in 2014, a
coverage rate of around 41%, and a 100-fold increase in just over a decade (WHO, 2016).
1
Faculty of Business and Law, University of Northampton, UK. Corresponding author. Email:
Kevin.Deane@northampton.ac.uk
2
University of the West of England, UK
3
SOAS, University of London, UK
4
The term ‘HIV positive’ will be used in this article following UNAIDS terminology guidelines
1
One of the implications of the biomedical evidence related to the normal life-span that HIV positive
individuals who access treatment can expect to have is that this has begun to change the way that
the disease is framed, from a life-threatening disease that is essentially an extended death sentence,
to a condition that can be managed, lived with, and aged with. As a result, gaining an understanding
of individual’s experience of living with the virus is central to the management of the epidemic as a
long-wave event (Abrahams & Jewkes, 2012; dos Santos, Kruger, Mellors, Wolvaardt, & van der Ryst,
2014). A key aspect that has gained attention in the literature is the ability of those living with HIV to
access employment opportunities, while receiving adequate care and without shifting the burden
onto other household members (Cramer, Oya, & Sender, 2008; Mueller, 2011).
International donors have prioritised HIV treatment over funding to address other diseases
(Gideon & Porter, 2016; Hunsmann, 2016). Within this wave of treatment expansion, some have
critically considered the role of national and local governments, NGOs and communities to deliver
treatment to the people who need it (Ann Richey, 2012; Boesten, 2011; Knutsson, 2016). Another
stream of literature is concerned with employers’ responses to HIV and AIDS due to the potential
economic impact of the epidemic on profits and productivity at the firm-level and also employment
levels and working conditions (Bolton, 2008; Rosen, Feeley, Connelly, & Simon, 2007). These studies
also contribute to build the vision of the workplace as a site for the expansion of ART coverage, thus
tapping into donors’ treatment push, and also offering an alternative pathway to enhancing
treatment coverage in the light of weakened public healthcare systems. These dual concerns are
seen as complementary, a win-win scenario in which ‘ARV [AntiRetroViral] treatment can be cost
saving for industry and life-saving for workers’ (Eholie et al., 2003, p1). Attempts to convince firms
that offering workplace programmes to support HIV positive workers is not just a socially responsible
and ethical course of action but also good for business have gained currency, thus contributing to
what some have called instrumentalist approaches to health and well-being (Gideon & Porter, 2016).
This purported win-win scenario is not without its critics, who point to examples of other
less supportive practices. In stark contrast to the narrative of supportive workplace programmes,
firms are accused of implementing measures to help them avoid the costs associated with the
epidemic by ‘shifting the burden’ onto their employees, households and governments (Rosen &
Simon, 2003; Vass 2003). These measures can take the form of direct discriminatory practices to
exclude HIV positive individuals from entering the workforce, through pre-employment screening, or
to create barriers for HIV positive workers thus pushing them out of the workforce, through
restrictions and reductions of healthcare benefits, denial of progression and promotion, and job
termination. Other strategies that contribute to shifting the burden include changes in employment
contracts and increasing casualisation of the workforce, the outsourcing of low-skilled jobs, the
2
adoption of more capital-intensive production techniques to replace workers, and the return to
more labour-intensive systems of production which rely on cheap and easily-replaced labour (Bujra,
2004; Ramachandran, Shah, & Turner, 2007; Rosen & Simon, 2003; Simon, Rosen, Whiteside,
Vincent, & Thea, 2000; Sprague, Simon, & Sprague, 2011).
This article reviews and critically reconsiders the literature on the response of employers
and the economic impact of the HIV epidemic on firms, and engages with these contrasting
strategies that are presented in the literature. We do this by firstly reviewing the literature on the
business case for the positive response, and the evidence base that is supportive of this approach.
We then critically reappraise this evidence on its own terms, as well as identifying a range of
omissions and tensions between the contexts in which the business case appears to hold and the
more general employment conditions of most workers in sub-Saharan Africa. Following this, we
reflect on a range of conceptual and methodological limitations of the business case approach and
underlying economic model, before highlighting some evidence gaps and methodological challenges
that relate to a future research agenda. We contribute to the literature on this issue by presenting a
new and critical assessment of the positive response both empirically and methodologically,
confirming and extending existing critiques as well as developing the theory of the firm’s decision-
making processes in relation to HIV.
Our findings are at odds with much of the literature on win-win scenarios as we find the
evidence, when examined in more detail, is less compelling than is often portrayed. This is due to a
number of conceptual and methodological shortcomings, that include the failure to take into
account how the business case varies with a range of dimensions, including the skill level of workers,
firm sector, firm size, HIV prevalence within the firm and the general background prevalence and the
type of employment contracts that workers are on ( Johnston, 2013), and other issues that relate to
the cost-benefit analysis approach typically employed to justify positive interventions. We conclude
that the positive view of a private sector-led response to the HIV epidemic is questionable at best.
A stream of literature suggests that firms have an important and positive role to play in the provision
of medical and social support for workers living with HIV. The justification for employers to respond
in a ‘positive’ way (Law, 2008) through the implementation of workplace treatment and care
programmes, beyond ethical or humanitarian grounds, is framed by the economic impact of the
epidemic on firms, in which a business case is constructed by weighing up the economic costs of
having a certain proportion of HIV positive workers against the costs of the workplace programme
3
itself. Whilst other factors, including the role that employment can play in terms of supporting
access and adherence to treatment (ILO, 2013), suggest that the workplace can be an important site
for expanding treatment coverage, the business case approach remains the main mechanism
through which employers are to be persuaded that doing so is in their own interests.
The firm’s costs associated with having a number of HIV positive employees have been
variously identified as: the reduced productivity of both HIV positive workers and the workforce as a
whole, increased absenteeism, increased overtime payments, a negative impact on labour force
morale, the payment of pension, funeral and other health benefits should workers leave, retire or
die (if such benefits are in place), high workforce turnover, the costs of recruiting and training
replacement workers, the lost skills and experience to the workforce, costs incurred while new
workers get up to speed, and less tangible costs such as reduced investor confidence (Bolton, 2008;
Law, 2008; Rosen et al., 2004; Simon, et al., 2000). On the other hand, workplace programmes entail
costs that need to be sustained by firms. Depending on the type of package offered, the costs
typically include employee’s time, external training/education/awareness activities, materials
needed for prevention, internal surveys to document HIV prevalence, the provision of general
healthcare services and the funding of ART and other related treatment (Simon, et al., 2000). Whilst
in practice workplace programmes are extremely heterogeneous, involving different mixes of
prevention and treatment activities and a range of delivery methods, broadly speaking these
strategies can be viewed together as an attempt to address the issue of HIV in a positive way.
Estimations based on this cost-benefit analysis approach suggest that there is a compelling
business case for taking positive action, and large, quantifiable costs avoided by doing so, both at the
firm level and for individual workers. For example, an early study that evaluated the economic
benefit of the provision of ARV’s in a firm in Cote D’Ivoire estimated savings of US$287,000 due to
reduced absenteeism, US$294,000 related to health care costs and US$194,000 in funeral costs
(Eholie, et al., 2003). These claims are repeated by a number of companies in various guises; Anglo
American reported that there was a 70-cent return over the first 12 months on every dollar spent for
employee treatment with antiretroviral drugs (Bolton, 2008), BHP Billiton reported that ‘for every
dollar it invests in HIV training, education and medical programmes, the return is four-fold in savings
for re-training, absenteeism and productivity’ (Law, 2008), and a study of seven companies in
Zambia estimated that typical savings of workplaces programmes in 2007 were approximately
US$500,000 (Ilon, Barwise, Hüsken, & Tembo, 2007). More recently, dynamic modelling of data from
a mining firm in South Africa finds that scaling up access to testing and counselling services coupled
with ARV provision leads to a saving of around US$950,000 per year (Meyer-Rath et al., 2015). In this
study, the source of these benefits are due to significant and sustained improvements in patients
4
who were enrolled in an ART programme with regards to the fatigue they suffered, their ability to
perform normal tasks, increased rates of employment, and reductions in difficulties with job
performance experienced by those in work (Rosen et al., 2014), reflecting both increasing workforce
participation and, crucially, improved productivity at work. As a result, there is an increasing
emphasis on more precisely quantifying the economic benefits of workplace programmes,
accounting for the significant impact on productivity observed in HIV positive workers who have
access to treatment and thus going beyond the standard framework which concentrates on costs
‘avoided’, documenting the challenges and barriers to the uptake and success of workplace
programmes, as well as identifying best practice to support expanded implementation across the
private sector (AIDS Accountability International & Rosencrantz and Co, 2011; George, 2006; ILO,
2015; Scott et al., 2013; UNAIDS, 2002). With ARVs increasingly (though in some cases
intermittently) provided free at the point of access in many sub-Saharan countries, the business case
may be further enhanced if costs of treatment are removed from estimates of the costs of
workplace programmes.
5
to workers covers only 8-22 percent of the cost of treatment (Habyarimana, Mbakile, & Pop-Eleches,
2010).
Secondly, despite the sound-bites offered by the proponents of workplace programmes
(Brink & Pienaar, 2007), it is not clear that they even work in practice (Connelly & Rosen, 2008).
Whilst there are examples of workplace programmes that have succeeded in rapidly scaling up
access to treatment and even reducing HIV prevalence within the workforce (UNAIDS 2002), in
general the broader evidence suggests that the impact of workplace programmes is limited. For
example, in a recent review by the ILO that focused on showcasing lessons from best-practice
workplace programmes, it was acknowledged that no solid evidence existed on the achievement of
some key outcomes that included increased take-up of ART and other treatment services by
employees (see also (George, 2006) for a discussion of this), reduced costs (including recruitment,
supervision, training and lost productive time) and increased productivity (ILO, 2015), outcomes
which are intimately linked to both the studies that use the business case approach and also the
broader role of firms in expanding access to treatment to support global targets around treatment
coverage (UNAIDS, 2014). The conclusions from the ILO’s wide-ranging review seem to contradict
the view that workplace programmes can help avoid the types of costs that are associated with HIV
positive workers and that are central to the methodology underpinning the ‘business case’
approach.
Finally, there is a regional bias and focus to the evidence, which is dominated by case studies
originating from South Africa (Setswe, 2009). This in part reflects the sectoral focus mentioned in the
introduction and discussed in more detail below, but is also related to the background prevalence
rate, with the highest prevalence rates on the globe observed in South Africa and neighbouring
countries, leading to high prevalence rates within firms. This creates clear(er) incentives for firms to
provide workplace programmes not only due to the fact that such a high proportion of the
workforce is HIV positive, but also because there is a smaller pool of workers that could potentially
replace them. Therefore, these conditions are to some extent conducive to incentivising a positive,
rather than negative, corporate response. However, this creates a paradox in which the business
case holds for workers in areas in which HIV prevalence is high but worker’s bargaining power is also
higher, with the business case less compelling (and lower incentives to implement workplace
programmes) in countries/regions and sectors where there is lower background prevalence where
HIV positive workers are more replaceable and thus require more support in maintaining and
accessing employment than workers in high prevalence countries and sectors.
6
4 Conceptual and Methodological Limitations
The cost-benefit analysis approach which underpins the business case also suffers from some
methodological and conceptual limitations that cast further doubt on the compelling nature of the
evidence. These are related to well known critiques of the neoclassical theory of the firm upon
which the economic modelling is based, such as the notion of the representative firm, the
relationship between wages and marginal productivity and the assumptions about the inner
workings of the firm, and, beyond recent developments within the neoclassical literature such as
moral hazard and the principal-agent problem, financial structure and how decisions are made
internally within a firm (Hart, 2011), the inner workings of firms remains to a great extent a black
box. These shortcomings obscure the degree of heterogeneity between firms, presents a stylised
and inaccurate view of the way that firms operate, and also results in questionable assumptions
related to the quantification of costs that are required as inputs to the cost-benefit model.
The degree to which the business case supports the introduction of workplace programmes by
employers is mediated by several dimensions, primarily the skill level of infected workers, the sector
of the firm, the size of the enterprise, and the firm level and background prevalence of HIV (which
are intimately linked) (Johnston, 2013). In relation to the skill level of workers, the economic ‘cost’ of
an HIV positive worker varies greatly by their skill level, with the benefits (costs avoided) of
workplace programmes far greater for skilled workers and management than for unskilled workers
(Rosen, et al., 2007). Indeed, in some cases, the business case for intervening in this positive manner
is completely undermined. Rosen et al (2007) calculate that for an agricultural company in Kenya,
the net benefit of an employer-sponsored treatment programme per employee was -$673 per
skilled worker and -$2278 per unskilled worker (compared to + $17,999 per manager), suggesting
that the programme was not cost effective when applied to lower skilled workers, and overall, due
to the employment composition of the company, the programme was costly for the company as a
whole.
Indeed, it is unsurprising that most of the positive case studies originate from sectors such as
mining, finance, manufacturing and other sectors that predominantly employ skilled workers (Brink
& Pienaar, 2007; Eholie, et al., 2003; Law, 2008; Meyer-Rath, et al., 2015; Oppenheimer, 2007;
Setswe, 2009; UNAIDS, 2002), with studies that focus on the agricultural sector much less common.
Further, the mining sector in particular dominates the literature, with around a third of best-practice
workplace programmes originating from this sector (Setswe, 2009). Of course, this reflects not just
the business case that has been made for positive intervention in this sector, but the role that the
7
mining sector has played in the spread and intensification of the epidemic (Campbell, 1997, 2003;
Crush, Williams, Gouws, & Lurie, 2005; Hargrove, 2008; Law, 2008) which has provided additional
social and political impetus for corporate engagement.
A third key dimension is firm size, with evidence suggesting that large firms are far more
likely to implement workplace programmes or enact a formal HIV policy than medium size and small
firms (Bolton, 2008; Ellis, 2006; Ramachandran, et al., 2007; Rosen, et al., 2007), in part because HIV
is either not an issue for small and medium firms who recruit more informally and thus may not have
many HIV positive workers (or are more likely to avoid hiring them) (Coetzee, 2003), and also due to
their inability to make expensive and costly investments in their workforce. Small firms also may not
face a strong imperative to present a positive public profile for external investors or shareholders.
The evidence also suffers from severe limitations arising from a narrow focus on categories
of employment that do not reflect the employment experiences of the vast majority of HIV positive
individuals. For example, in the Tanzania stigma index country assessment, fewer than 10% of the
HIV positive respondents who participated in the survey were in full time employment, with the vast
majority either working full or part time in self-employed/casual work (NACOPHA, 2013), with
similar employment patterns reported in Zambia and Kenya (Sprague, et al., 2011). The business
case approach fails to account for the many workers who are on temporary and casual contracts, as
they frequently do not qualify for access to treatment programmes or company benefits, though in
rare occurrences workplace programmes have been extended to cover suppliers and other workers
in the supply chain. Further omissions from the business case approach are workers in the informal
sector who are simply overlooked and out of scope (Vearey, Richter, Núñez, & Moyo, 2011), and an
incorporation of the gendered implications of the corporate response, pertinent due to the highly
gendered nature of informal and casual/temporary labour (Gideon, 2012). We do not know if self-
employed, casual, temporary workers have anything to benefit from a business response to HIV
because the business case literature is not concerned with these workers. There is evidence from
the evaluation of other ethical codes that corporate social responsibility (CSR) initiatives often
exclude workers on temporary contracts, and that those workers are likely to be women (Tallontire,
Dolan, Smith, & Barrientos, 2005). We add that other forms of disadvantage, such as being a migrant
or a worker from an ethnically-discriminated group, are also likely to be relevant.
Overall then, the business case made in the literature is generally at odds with the lived
experiences and conditions of much of the (potential) workforce and the broader employment
dynamics for the general population in sub-Saharan Africa, in which casual/temporary employment
and own-account employment, viewed as vulnerable employment, account for the vast majority of
8
the labour force (ILO, 2014). This casts doubt on the viability and potential scope of the positive
response, and indeed the ability for workplace programmes to achieve their stated objectives.
The framing of this issue within an approach that quantifies the economic impact of the epidemic on
firms is also problematic in terms of the way that economic cost-benefits models are constructed, as
well as the view that these models take on the way that firms function. In this sense firms are
portrayed as profit maximising entities that weigh up the costs and benefits of different courses of
action, producing rational and reasoned responses based on the calculated impact these different
responses have on the firm’s profitability. However, most of the models, as acknowledged by Rosen
et al. (2007) fail to combine a full analysis of both costs and benefits identified above. Therefore,
most of these cost-benefit analyses omit, or do not engage with, the possibility that firms may take
action to remove or reduce the costs of employing HIV positive workers through the mechanisms
outlined below. For example, it may be far more cost-effective to implement a pre-employment
testing programme designed to exclude HIV positive workers than it would be to pay for treatment
for a new HIV positive employee, and evidence exists to suggest that this happens; in a survey of
firms in East Africa reported that in Uganda, Tanzania and Kenya, the proportion of firms conducting
a pre-employment health check was 19.7%, 51.9% and 34.5% respectively (Ramachandran, et al.,
2007), despite the fact that pre-employment screening and hiring workers on the condition that they
are not HIV positive clearly contravenes national anti-discrimination policies (Kassile, Anicetus,
Kukula, & Mmbando, 2014). However, despite evidence of firms behaving badly and the
discrimination suffered by both HIV positive workers and those unemployed, few, if any, of the cost-
benefit analysis models incorporate the possibility that burden shifting behaviour could take place
(for example (Eholie, et al., 2003; Ilon, et al., 2007; Rosen, et al., 2007). The lack of integration of the
burden-shifting strategies into these models thus produces evidence that is incomplete and does not
reflect the full range of strategies that are available to firms, nor the fact that firms are likely to
employ a range of ‘overlapping and sometimes incompatible strategies’ (Dickinson & Innes, 2004).
Indeed, it is clear that the positive response and burden shifting strategies are not mutually
exclusive, although to date they have been treated separately within the literature, further
emphasising the limited and narrow way that this issue is treated within the cost-benefit framework.
Further, the notion of the firm as a rational decision maker is also questioned by the limited
response to the funding of ARV provision by many sub-Saharan African governments from the early
2000s (for example, Tanzania from 2004 onwards, Zambia from 2005 onwards (WHO, 2005)), as
9
noted above. Whilst ARV supplies are sometimes interrupted and future commitments to continue
free provision are reliant on external funding, overall free ARV provision should have made a
significant dent in the costs of workplace programmes, with theory predicting a subsequent
expansion of workplace programmes as firms react to changes in the (reduced) costs of
implementing them. However, despite these reduced costs, this has not been forthcoming, with
workplace programme coverage remaining limited.
The business case approach can also be critically appraised on a methodological basis,
particularly as it rests on the accurate estimation of the HIV-related costs. One significant cost is
increased absenteeism of HIV positive workers due to sickness and attendance at clinics, which is
measured in a number of ways, such as the daily average wage rate for that worker adjusted by a
wage multiplier to capture firm level output impacts (Rosen, et al., 2004), or the wages of the
replacement worker whilst at the same time continuing to pay the absent worker if they qualify for
sick pay (Eholie, et al., 2003; Morris, Burdge, & Cheevers, 2000). These costs are often presented as
being estimated conservatively, as authors understandably seek to ensure that their results are
robust and any significant economic impacts are not down to any exaggeration in the way that costs
are quantified. However, the response of firms to absenteeism will vary widely depending on the
structure of employment contracts, and the type of work the employee is doing. For example, there
will be a difference in the direct costs of absenteeism between employment contracts where
workers are paid a daily wage rate compared to employment conditions where workers are paid
based on measurable targets, such as the daily quantity of tea plucked (Fox et al., 2004) in which
employers do not incur direct wage costs if workers are absent. Further, firms will employ other
coping strategies, such as putting more pressure on existing workers to take on the responsibilities
of their colleagues, thus reducing the economic costs of the absent workers. A related and
overlapping issue is how HIV related morbidity impacts individual and firm level productivity. This, as
noted above, is in part included in the absenteeism costs, but is also quantified separately for
workers that attend work but are unable to work at full capacity as a fraction of a day wage rate
(Rosen, et al., 2004). As with the issue of absenteeism, the impact on overall productivity will
depend on how the production process is organised and the degree to which workers are already
working at full capacity and whether other workers can pick up the slack. However, in standard
economic models, it is assumed that workers are working at full capacity, and so these issues remain
unaccounted for.
There are also other perceived costs, such as decreased worker morale and teamwork, as a
result of both high labour turnover and increased morbidity and mortality rates amongst HIV
positive colleagues, leading to reduced productivity (Bennell, 2002). Whilst there has not been an
10
attempt to quantify these more intangible costs (as far as the authors are aware), the impact on
worker morale will vary by the degree to which workers compete or cooperate with each other in
the workplace, how dependant workers tasks are on other workers, and the level of HIV stigma that
exists. Indeed, if stigma against HIV positive workers within the workplace is high (as has been
reported) this may lead to increased team coherence and morale if they are absent or are managed
out of the firm.
A final issue is how the costs of absenteeism in the form of the daily wage rate for senior
managers who are not directly involved in the production process, but who will have high daily wage
rates. Production operations may be able to run as normal in the absence of senior management,
who can catch up on work once they return as work for senior management is far more fluid than for
workers on the production line, and so these costs may be significantly overinflated. The economic
‘cost’ of senior managers taking time out of the working day to go to clinics or have treatment may
also be negligible compared to lower skilled workers who are needed for specific roles in the
production process. Indeed, the absence of a senior manager leading to a quantifiable cost is in part
rooted in assumptions within neoclassical theory that equate wages with contributions to value
creation and productivity, though the role of management in these processes have often been
questioned (Marglin, 1974). This casts further doubt on the validity of the business case approach,
and perhaps, by significantly overstating the value of senior managers’ and skilled workers’
contribution to the production process.
The result is evidence that is highly skewed towards supporting positive action. Bearing in
mind that the economic costs are often reported to be moderate even when the evidence is
constructed to produce a positive business case, it is entirely possible that the business case might
be undermined entirely if the cost-avoidance strategies are incorporated. This is especially pertinent
for the dynamic situation, in which firms can seek to minimise future costs by avoiding hiring HIV
positive workers, rather than the static case when firms are suddenly faced with an epidemic that
has already infected members of their workforce. Whilst it has been suggested that firms cannot
completely attempt to shift the burden and protect themselves from any impact by not engaging
positively with the epidemic (Dickinson & Innes, 2004), their ability to do so will be influenced by the
dimensions noted above.
A more nuanced understanding, drawing on a political economy approach that incorporates
the notion of the labour process and a focus on how firms (and work) are organised enables a
reflection on other aspects of the business-case approach. For example, the gatekeepers and
implementers of workplace programmes and HIV policies designed to reduce the economic impact
of the epidemic are often lower level management and supervisors, rather than senior management.
11
How company policies are implemented by this layer of lower management are crucial to their
success. As Scott et al. (2013) note, supervisors and lower level managers may have other
imperatives and may not understand the overall benefits of ensuring that workers have time to take
their drugs or go to the clinic, and that this can lead to uneven implementation, sometimes reliant
on the attitudes towards the issue of individual supervisors (Scott, et al., 2013). Whilst their
recommendations to improve this include better training for supervisors on company policy, they
also acknowledge that lower level managers are under significant pressure to deliver results and hit
targets. This mixed and sometimes obstructive attitude towards supporting HIV positive workers
results from the logic of this pressure, and the role that refusing or controlling time off to take ARV’s
or go the clinic can play in terms of disciplining both individual workers and the workforce as a
whole, helping to cement existing power relations between supervisors and workers.
The poor uptake of some workplace programmes in terms of VCT services and support with
ART can be explained by the fact that employees are frequently not comfortable with management
being aware of their status, especially if this knowledge can be used by management in coercive
ways. Further, recent evidence illustrates other forms of abuse suffered by workers at the hands of
immediate supervisors, including sexual harassment (Cramer, Johnston, Oya, & Sender, 2014),
emphasising that this relationship is problematic for a range of reasons that go beyond lack of
understanding and awareness. Within the literature on the corporate response to the epidemic, this
relation is one that requires further unpacking.
Finally, the ongoing stigma that workers encounter from colleagues and management can
also have a negative impact on treatment adherence in settings where workers who have not
disclosed their status miss ARV doses in attempts to hide their ARV use from other workers
(ILO2013), with the ILO acknowledging that ‘employment can negatively impact on ART adherence in
both informal and formal work settings’ (ILO 2013).
The limitations of the business case approach, in part due to the micro-economic underpinnings, the
failure for cost-benefit analyses to account for the wide range of different strategies that firms may
employ, and the disjuncture between the situations in which the business case holds and the
employment experience of the majority of the sub-Saharan African population, suggests that this
issue is both under-researched and poorly understood. There are both significant evidence gaps, as
well as a range of methodological challenges related to pursuing research on this topic.
The evidence, particularly in relation to the burden shifting that firms employ, is sparse,
fragmented, and often anecdotal. Rosen and Simon (2003) present a summary of evidence, both
12
anecdotal and from several surveys conducted with firms in South Africa, that illustrate the different
ways in which firms employ this strategy. For example, they report that a firm in Botswana reduced
the number of sick days that their employees were able to take, and an anonymous logistics
company terminated the contracts of its drivers and subsequently rehired them as ‘owner-
operators’ thus shifting any HIV associated costs onto the now self-employed ‘entrepreneurs’. Rosen
and Simon also discuss survey evidence from a survey conducted by Old Mutual, a South African
services firm, in which 78% of 56 firms in the sample said that they had restructured healthcare
benefits (ibid). A World Bank survey in 1999 of 325 firms in the Johannesburg area found that 40% of
firms reported hiring fewer workers, using more temporary workers and more machinery. Other
evidence originates from the People Living HIV (PLHIV) Stigma Index surveys. PLHIV Stigma index
surveys in Kenya (2009) and Zambia (2010) show that 40% of PLHIV had lost a job in the last 12
months, with the majority reporting that this was entirely or partly due to their HIV status, and 25
percent had been refused a promotion or had their job title changed (Sprague, et al., 2011). Further,
of those out of work, 24% (Kenya) and 36 percent (Zambia) reported that they had been denied
employment due to their HIV status, and in Tanzania, between 20 percent and 30 percent of PLHIV
in the 2013 stigma index survey reported having lost a job or a source of income due to their HIV
status (NACOPHA, 2013).
There are also serious methodological challenges when trying to investigate how employers
have responded to the epidemic. In particular, the limited numbers of studies that have addressed
this issue have relied upon privileged access to sensitive firm data, implying a degree of cooperation
with the firm. This has, perhaps, influenced the lines of enquiry, and may explain why these case
studies do not seem to address the possibility that these firms have used other less supportive
strategies in their response, and also the dearth of studies (beyond the anecdotal evidence noted
above) that seek to understand the full array of strategies. However, any future research will depend
on the cooperation of the firms under investigation, be it to provide sensitive data or facilitate
access to workers, and the ability of researchers to resist attempts by management to influence the
research process (Kenworthy, 2014).
A further issue relates to the challenge of disentangling firms responses to the epidemic
from responses to the broader socio-economic context (Rosen, et al., 2007). For example, the
casualisation of labour markets may reflect both a shifting of the burden from employers to workers,
and must be understood within the broader context of increasing casualisation of work driven by
economic liberalisation and the neoliberal policy agenda in sub-Saharan Africa. Ascribing causality in
this instance is difficult, and indeed it is entirely possible that firms would have proceeded with
casualisation in the absence of the epidemic as in other parts of the world, though the HIV epidemic
13
could have intensified the pace of casualisation. Nonetheless, processes of change in capitalist
systems of production have meant that the social costs of reproduction are increasingly shouldered
by households, especially by women within them, as the state and private sector fail to provide care
and support (Akintola, 2004; Johnston, 2008; O'Laughlin, 2013). These processes have specific
implications on the ways in which the HIV epidemic is dealt with that need to be further
investigated. More evidence is needed to document how firms’ engagement with the epidemic has
varied over time.
Finally, in some cases contract structures and hiring practices already implicitly discriminate
against HIV positive workers or will lead to a degree of self-(de)selection. For example, contracts in
which workers are paid by the amount of work done (piece work), rather than a standard wage rate,
will lead to lower incomes and a higher degree of fragility of employment. Hiring practices for
informal employment in which workers are hired and rehired on a daily basis also make it more
difficult for workers who need time off to access employment, as this gives the impression that they
are unreliable. These hiring practices are widespread, arising from the seasonal nature of most work
and the desire of employers to keep costs low (Oya & Sender, 2009) and further muddies the water
in terms of how the response of employers is framed and understood.
The emphasis on trying to provide a business case also belies the fact that the corporate
response is influenced by a range of other internal and external factors, and is not necessarily the
dominant factor when accounting for firms’ decisions, often an ex-post justification for a specific
course of action (Dickinson & Stevens, 2005). The incorporation of workplace programmes into CSR
strategies and the requirements of specific industries to cultivate an image as a responsible social
actor, internal champions that may have a personal stake in the issue of HIV and thus promote HIV
as an important issue for firm engagement, the degree to which HIV is viewed as a priority, and the
strength of external legislative regimes, also influence how firms respond (Bakuwa & Mamman,
2012; Dickinson & Innes, 2004; Dickinson & Stevens, 2005; Harinarain & Haupt, 2014). These all need
to be accounted for in future research that must be rooted in theoretical approach that is better
able to engage with these multiple range of issues, and to move beyond simplistic and narrow cost-
benefit analyses.
6 Conclusion
The evidence reviewed above illustrates that, contrary to the claims made by visible proponents of
workplace programmes, the business case for positive workplace interventions is weak, frequently
overstated, and does not hold for the types of employment that most workers in sub-Saharan Africa
engage in. This is due to the fact that the costs of employing and support HIV positive workers is
14
influenced by a range of dimensions, including firm size, sector, firm level and background
prevalence rates, and the skill level of the workforce. This suggests that the win-win scenario
highlighted above is wishful thinking on the part of those advocating the introduction of workplace
programmes as good for both businesses and workers. The patchy and unequal implementation of
supportive workplace programmes, reflective of fragmented legislative regimes (Harinarain & Haupt,
2014), which prioritise senior management and skilled workers in leading sectors, also serves to
continue to embed health inequalities in a systemic manner (Bridget O'Laughlin, 2016). The business
case may be further undermined if other strategies that firms use to mitigate the impact of the
epidemic, which have been explored under the notion of shifting the burden, are incorporated into
cost-benefit analyses. Whilst assumptions over how to quantify the economic impact are necessary,
these can also be re-examined in the light of alternative conceptions of the firm that focus on the
labour process and the dynamics of production and accumulation, further undermining the case for
a positive corporate response.
The preceding debate has implications for how this agenda is taken forward. In the light of
the expanding role for the private sector in addressing global health to the detriment of state
participation, the literature has taken the approach that firms should be encouraged to do the right
thing by showing that positive courses of action are good for business. If the business case does not
hold, then the implantation of workplace programmes is largely reliant on emerging forms of
‘philanthrocapitalism’ (O'Laughlin, 2016) to take on this agenda. This serves to undermine state
involvement in the provision of HIV testing services and treatment, and it is questionable whether
employers can be relied upon to fulfil this role. An alternative approach would be for policy makers
to compel firms to support HIV workers through the implementation and enforcement of industry
regulations designed to provide an appropriate level of support as well as enhanced and enforceable
employment rights for HIV positive workers across all sectors. Further, the extent to which the
workplace should even be considered as an appropriate site for HIV related interventions is
questionable, especially as HIV programmes can come to dominate interventions aimed at
employees and detract attention from other concerns that workers have such as low wages and
poor working conditions (Kenworthy, 2014). Whilst it is not suggested that firms are given free range
to abdicate their responsibilities to workers and local communities, nor that workplace programmes
cannot in some settings enhance access to treatment for HIV positive workers, there is a need for a
rethink of how best to support HIV positive workers, and the mechanisms through which to do this,
which should include strengthening public healthcare systems in sub-Saharan Africa. However, our
review has demonstrated that the positive review of a private sector-led response to HIV in sub-
Saharan Africa is at least questionable, if not entirely misplaced.
15
First submitted March 2017
References
Abrahams, N., & Jewkes, R. (2012). Managing and resisting stigma: a qualitative study among people
living with HIV in South Africa (Vol. 15).
AIDS Accountability International, & Rosencrantz and Co. (2011). Responding to HIV and AIDS: Good
practices for investors and businesses. London: CDC, DFID.
Akintola, O. (2004). A Gendered Analysis of the Burden of Care on Family and Volunteer Caregivers in
Uganda and South Africa. Health Economics and HIV/AIDS Research Division (HEARD.
Durban. Retrieved from http://www.sarpn.org/documents/d0001119/P1241-
Akintola_August2004.pdf
Ann Richey, L. (2012). Counselling citizens and producing patronage: AIDS treatment in South African
and Ugandan clinics. Development and Change, 43, 823–845.
https://doi.org/10.1111/j.1467-7660.2012.01782.x
Bakuwa, R., & Mamman, A. (2012). Factors hindering the adoption of HIV/AIDS workplace policies:
evidence from private sector companies in Malawi. The International Journal of Human
Resource Management, 23, 2917–2937. https://doi.org/10.1080/09585192.2012.671511
Bendell, J. (2003). Waking Up to Risk: Corporate Responses to HIV/AIDS in the Workplace. UNRISD
Programme on Technology, Business and Society. Geneva.
Bennell, P. (2002). Hitting the target: Doubling primary school enrollments in sub-Saharan Africa by
2015. World Development, 30, 1179–1194. https://doi.org/10.1016/S0305-750X(02)00027-X
Boesten, J. (2011). Navigating the AIDS industry: Being poor and positive in Tanzania. Development
and Change, 42, 781–803. https://doi.org/10.1111/j.1467-7660.2011.01713.x
Bolton, P. L. (2008). Corporate responses to HIV/AIDS: Experience and leadership from South Africa.
Business and Society Review, 113, 277–300. https://doi.org/10.1111/j.1467-
8594.2008.00321.x
Brink, B., & Pienaar, J. (2007). Business and HIV/AIDS: the case of Anglo American. AIDS, 21, S79-S84.
https://doi.org/10.1097/01.aids.0000279697.40568.fd
Bujra, J. (2004). AIDS as a crisis in social reproduction. Review of African Political Economy, 31(102),
631–638. https://doi.org/10.1080/0305624042000327787
Campbell, C. (1997). Migrancy, masculine identities and AIDS: The psychosocial context of HIV
transmission on the South African Gold Mines. Social Science and Medicine, 45(2), 273–281.
Campbell, C. (2003). Letting Them Die. Oxford: James Currey.
16
Coetzee, C. (2003). Hiring Patterns, Firm-Level Dynamics and HIV/AIDS: A Case Study of Small Firms
on the Cape Flats. Cape Twon: Centre for Social Science Research, University of Cape Town.
Cohen , M. S., Chen , Y. Q., McCauley , M., Gamble , T., Hosseinipour , M. C., Kumarasamy , N., et al.
(2011). Prevention of HIV-1 Infection with Early Antiretroviral Therapy. New England Journal
of Medicine, 365(6), 493–505. https://doi.org/10.1056/NEJMoa1105243
Connelly, P., & Rosen, S. (2008). Treatment for HIV/AIDS at South Africa's largest employers: myth
and reality. South African Medical Journal, 96(2).
Cramer, C., Johnston, D., Oya, C., & Sender, J. (2014). Fairtrade, Employment and Poverty Reduction
in Ethiopia and Uganda. Final Report to DFID, April 2014. FTPER, SOAS. London.
Cramer, C., Oya, C., & Sender, J. (2008). Lifting the blinkers: a new view of power, diversity and
poverty in Mozambican rural labour markets. The Journal of Modern African Studies, 46,
361–392. https://doi.org/10.1017/S0022278X08003340
Crush, J., Williams, B., Gouws, E., & Lurie, M. (2005). Migration and HIV/AIDS in South Africa.
Development Southern Africa, 22, 293–318.
Dickinson, D., & Innes, D. (2004). Fronts or front-lines? HIV/AIDS and big business in South Africa.
Transformation: Critical Perspectives on Southern Africa, 55, 28–54.
Dickinson, D., & Stevens, M. (2005). Understanding the response of large South African companies to
HIV/AIDS. Journal of Social Aspects of HIV/AIDS, 2, 286–295.
dos Santos, M. M., Kruger, P., Mellors, S. E., Wolvaardt, G., & van der Ryst, E. (2014). An exploratory
survey measuring stigma and discrimination experienced by people living with HIV/AIDS in
South Africa: the People Living with HIV Stigma Index. [journal article]. BMC Public Health,
14(1), 80. https://doi.org/10.1186/1471-2458-14-80
Eholie, S., Nolan, M., Gaumon, A., Mambo, J., Kouam-Yebouet, Y., Aka-Kakou, R., et al. (2003). ART
can be cost-saving for industry and life-saving for workers: A case study from Côte d’Ivoire’s
private sector. Economics of AIDS and access to HIV/ AIDS care in developing countries:
issues and challenges. Paris: Agence Nationale de Recherches sur le Sida.
Ellis, L. l. (2006). The economic impact of HIV/AIDS on small, medium and large enterprises. South
African Journal of Economics, 74, 682–701. https://doi.org/10.1111/j.1813-
6982.2006.00093.x
Fox, M. P., Rosen, S., MacLeod, W. B., Wasunna, M., Bii, M., Foglia, G., et al. (2004). The impact of
HIV/AIDS on labour productivity in Kenya. Tropical Medicine & International Health, 9, 318–
324. https://doi.org/10.1111/j.1365-3156.2004.01207.x
17
George, G. (2006). Workplace ART programmes: Why do companies invest in them and are they
working? African Journal of AIDS Research, 5, 179–188.
https://doi.org/10.2989/16085900609490378
Gideon, J. (2012). Engendering the health agenda? Reflections on the Chilean case, 2000–2010.
Social Politics, 19, 333–360.
Gideon, J., & Porter, F. (2016). Unpacking ‘women’s health’ in the context of PPPs: A return to
instrumentalism in development policy and practice? Global Social Policy, 16(1), 68–85.
https://doi.org/10.1177/1468018115594650
Habyarimana, J., Mbakile, B., & Pop-Eleches, C. (2010). The impact of HIV/AIDS and ARV treatment
on worker absenteeism: Implications for African firms. Journal of Human Resources, 45, 809–
839. https://doi.org/10.3368/jhr.45.4.809
Hargrove, J. (2008). Migration, mines and mores: the HIV epidemic in southern Africa. [Article].
South African Journal of Science, 104(1/2), 53–61.
Harinarain, N., & Haupt, T. C. (2014). Drivers for the effective management of HIV and AIDS in the
South African construction industry — a Delphi study. African Journal of AIDS Research, 13,
291–303. https://doi.org/10.2989/16085906.2014.952653
Hart, O. (2011). Thinking about the firm: A review of Daniel Spulber's The Theory of the Firm. Journal
of Economic Literature, 49(1), 101–113. https://doi.org/10.1257/jel.49.1.101
Hunsmann, M. (2016). Pushing ‘global health’ out of its comfort zone: Lessons from the
depoliticization of AIDS control in Africa. Development and Change, 47, 798–817.
https://doi.org/10.1111/dech.12241
ILO. (2013). The Impact of Employment on HIV treatment and adherence. ILO: Geneva
ILO. (2014). Global Employment Trends 2014: Risk of a jobless recovery? ILO: Geneva.
ILO. (2015). Effective responses to HIV and AIDS at work: A multi-country study in Africa. Geneva:
International Labour Office, HIV and AIDS and the World of Work Branch.
Ilon, L., Barwise, K., Hüsken, S., & Tembo, M. (2007). Cost Benefit Analysis of HIV Workplace
Programmes in Zambia. Lusaka: Comprehensive HIV AIDS Management Programme
(CHAMP), Zambia.
Johnston, D. (2008). Bias, not error: Assessments of the economic impact of HIV/AIDS using evidence
from micro studies in sub-Saharan Africa. Feminist Economics, 14(4), 87–115.
https://doi.org/10.1080/13545700802262915
Johnston, D. (2013). Economics and HIV: The Sickness of Economics. Abingdon: Routledge.
18
Kassile, T., Anicetus, H., Kukula, R., & Mmbando, B. P. (2014). Health and social support services to
HIV/AIDS infected individuals in Tanzania: employees and employers perceptions. BMC
Public Health, 14(1), 1–9. https://doi.org/10.1186/1471-2458-14-630
Kenworthy, N. J. (2014). A manufactu(RED) ethics: Labor, HIV, and the body in Lesotho's “sweat-
free” garment industry. Medical Anthropology Quarterly, 28, 459–479.
https://doi.org/10.1111/maq.12114
Kironde, S., & Lukwago, J. (2002). Corporate response to the HIV/AIDS epidemic in Uganda – time for
a paradigm shift? African Health Sciences, 2(3), 127–135.
Knutsson, B. (2016). Responsible risk taking: The neoliberal biopolitics of people living with HIV/AIDS
in Rwanda. Development and Change, 47, 615–639. https://doi.org/10.1111/dech.12227
Law, D. (2008). Positive corporate responses to HIV/AIDS: a snapshot of large cap South African
companies: EIRIS Foundation.
Macklin, R., & Cowan, E. (2012). Given financial constraints, it would be unethical to divert
antiretroviral drugs from treatment to prevention. Health Affairs, 31, 1537–1544.
https://doi.org/10.1377/hlthaff.2012.0071
Mahajan, A. P., Colvin, M., Rudatsikira, J.-B., & Ettl, D. (2007). An overview of HIV/AIDS workplace
policies and programmes in southern Africa. AIDS, 21(Suppl 0), S1–S9.
Marglin, S. A. (1974). What do bosses do? The origins and functions of hierarchy in capitalist
production. Review of Radical Political Economics, 6(2), 60–112.
https://doi.org/10.1177/048661347400600206
May, M. T., Gompels, M., Delpech, V., Porter, K., Orkin, C., Kegg, S., et al. (2014). Impact on life
expectancy of HIV-1 positive individuals of CD4+ cell count and viral load response to
antiretroviral therapy. AIDS, 28, 1193–1202.
https://doi.org/10.1097/qad.0000000000000243
Meyer-Rath, G., Pienaar, J., Brink, B., van Zyl, A., Muirhead, D., Grant, A., et al. (2015). The impact of
company-level ART provision to a mining workforce in South Africa: A cost-benefit analysis.
PLoS Med, 12(9). https://doi.org/10.1371/journal.pmed.1001869
Mills, E. J., Bakanda, C., Birungi, J., Chan, K., Ford, N., Cooper, C. L., et al. (2011). Life expectancy of
persons receiving combination antiretroviral therapy in low-income countries: A cohort
analysis from Uganda. Annals of Internal Medicine, 155, 209–216.
https://doi.org/10.7326/0003-4819-155-4-201108160-00358
Morris, C. N., Burdge, D. R., & Cheevers, E. J. (2000). Economic impact of HIV infection in a cohort of
male sugar mill workers in South Africa. South African Journal of Economics, 68, 413–419.
https://doi.org/10.1111/j.1813-6982.2000.tb01286.x
19
Mueller, B. E. T. (2011). The agrarian question in Tanzania: Using new evidence to reconcile an old
debate. Review of African Political Economy, 38(127), 23–42.
https://doi.org/10.1080/03056244.2011.552589
NACOPHA. (2013). PLHIV Stigma Index Tanzania Country Assessment. Dar Es Salaam: National
Council of People Living With HIV and AIDS in Tanzania (NACOPHA).
Nguyen, V.-K., Bajos, N., Dubois-Arber, F., O'Malley, J., & Pirkle, C. M. (2011). Remedicalizing an
epidemic: from HIV treatment as prevention to HIV treatment is prevention. AIDS, 25, 291–
293. https://doi.org/10.1097/QAD.0b013e3283402c3e
O'Laughlin, B. (2013). Land, labour and the production of affliction in rural Southern Africa. Journal
of Agrarian Change, 13(1), 175–196.
O'Laughlin, B. (2016). Pragmatism, structural reform and the politics of inequality in global public
health. Development and Change, 47, 686–711. https://doi.org/10.1111/dech.12251
Oppenheimer, J. (2007). Business and AIDS in South Africa. AIDS, 21, S11–S12.
https://doi.org/10.1097/01.aids.0000279689.31158.66
Oya, C., & Sender, J. (2009). Divorced, separated, and widowed women workers in rural
Mozambique. Feminist Economics, 15(2), 1–31.
https://doi.org/10.1080/13545700902729516
Ramachandran, V., Shah, M. K., & Turner, G. L. (2007). Does the private sector care about AIDS?
Evidence from firm surveys in East Africa. AIDS, 21, S61–S72.
https://doi.org/10.1097/01.aids.0000279695.55815.de
Rosen, S., Feeley, F., Connelly, P., & Simon, J. (2007). The private sector and HIV/AIDS in Africa:
taking stock of 6 years of applied research. AIDS, 21, S41–S51.
https://doi.org/10.1097/01.aids.0000279693.61652.2d
Rosen, S., Larson, B., Rohr, J., Sanne, I., Mongwenyana, C., Brennan, A. T., et al. (2014). Effect of
antiretroviral therapy on patients’ economic well being: Five-year follow-up. AIDS, 28, 417–
424. https://doi.org/10.1097/qad.0000000000000053
Rosen, S., & Simon, J. L. (2003). Shifting the burden: the private sector’s response to the AIDS
epidemic in Africa. Bulletin of the World Health Organization, 2003(81), 131–137.
Rosen, S., Vincent, J. R., MacLeod, W., Fox, M., Thea, D. M., & Simon, J. L. (2004). The cost of
HIV/AIDS to businesses in southern Africa. AIDS, 18, 317–324.
Scott, K., Campbell, C., Skovdal, M., Madanhire, C., Nyamukapa, C., & Gregson, S. (2013). What can
companies do to support HIV-positive workers? Recommendations for medium- and large-
sized African workplaces. International Journal of Workplace Health Management, 6(3),
174–188. https://doi.org/10.1108/IJWHM-12-2010-0043
20
Setswe, G. K. G. (2009). Best practice workplace HIV/AIDS programmes in South Africa: A review of
case studies and lessons learned. African Journal of Primary Health Care & Family Medicine,
1(1).
Simon, J. L., Rosen, S., Whiteside, A., Vincent, J. R., & Thea, D. M. (2000). The Response of African
Businesses to HIV/AIDS HIV/AIDS in the Commonwealth 2000/01. London: Kensington
Publications.
Sprague, L., Simon, S., & Sprague, C. (2011). Employment discrimination and HIV stigma: survey
results from civil society organisations and people living with HIV in Africa. African Journal of
AIDS Research, 10(sup1), 311–324. https://doi.org/10.2989/16085906.2011.637730
Tallontire, A., Dolan, C., Smith, S., & Barrientos, S. (2005). Reaching the marginalised? Gender value
chains and ethical trade in African horticulture. Development in Practice, 15, 559–571.
https://doi.org/10.1080/09614520500075771
UNAIDS. (2002). The private sector responds to the epidemic: Debswana—a global benchmark
UNAIDS Best Practice Collection. Geneva: UNAIDS.
UNAIDS. (2014). 90-90-90: An ambitious treatment target to help end the AIDS epidemic. UNAIDS.
Geneva.
Vass , J. (2003). Impact of HIV/AIDS on the labour force, exploring vulnerabilities. CODESRIA Bulletin,
Speical Issue.
Vearey, J., Richter, M., Núñez, L., & Moyo, K. (2011). South African HIV/AIDS programming overlooks
migration, urban livelihoods, and informal workplaces. African Journal of AIDS Research,
10(sup1), 381–391. https://doi.org/10.2989/16085906.2011.637741
WHO. (2005). Countries offering free access to HIV treatment, Developing Countries & Free Access
Fact Sheet / December 2005, WHO
WHO. (2016). Antiretroviral therapy (ART) coverage among all age groups Retrieved from:
http://www.who.int/gho/hiv/epidemic_response/ART_text/en/
21