LCD Television

Service Manual

Chassis： MT9900

Version: V 1.0

Hisense Visual Technology Co.，Ltd.

November 19, 2021

 REVISION HISTORY

Version Revise content Reviser Date

V1.00 First issued Wangyue 2021-11-19

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 Contents
Contents .......................................................................................................................................................................- 3 -
Service Manual ...........................................................................................................................................................- 4 -
1. Precautions and notices.....................................................................................................................................- 4 -
1.1 Warning...................................................................................................................................................- 5 -
1.2 Notes .......................................................................................................................................................- 7 -
2. TV boards: ......................................................................................................................................................- 10 -
2.1 Main board layout .................................................................................................................................- 10 -
2.2 TV boards part list ................................................................................................................................- 16 -
3. Factory/Service OSD Menu and Adjustment ..................................................................................................- 17 -
3.1 Remote Control.....................................................................................................................................- 17 -
3.2 Factory OSD Menu ...............................................................................................................................- 19 -
4. Software Upgrading ........................................................................................................................................- 24 -
4.1 USB Upgrade ........................................................................................................................................- 24 -
4.2 Flash Tool upgrading ............................................................................................................................- 26 -
5. Trouble shooting .............................................................................................................................................- 29 -
5.1 Troubleshooting for Remote Control ....................................................................................................- 29 -
5.2 Troubleshooting for Function Key ........................................................................................................- 30 -
5.3 TV won’t Power On ..............................................................................................................................- 31 -
5.4 Troubleshooting for Audio ....................................................................................................................- 32 -
5.5 Troubleshooting for TV/VGA/HDMI input ..........................................................................................- 33 -
5.6 Troubleshooting for YPbPr input ..........................................................................................................- 34 -
5.7 Troubleshooting for Video input ...........................................................................................................- 35 -
6. Signals Block Diagram & power assign & schematic diagram ......................................................................- 36 -

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 Service Manual
1. Precautions and notices

BEFORE SERVICING THE LCD TV, READ THE SAFETY PRECAUTIONS IN

THIS MANUAL.

USE ONLY MANUFACTURER SPECIFIED REPLACEMENT PARTS WHEN

SERVICING.

USE OF NON-AUTHORIZED PARTS WILL VOID THE MANUFACTURE'S

WARRANTY

Proper service and repair is important to the safe, reliable operation of all Hisense

Equipment. The service procedures recommended by Hisense and described in this

Service Guide are effective methods of performing service operations. Some of these

service operations require the use of tools specially designed for the purpose. The special

tools should be used when and as recommended.

It is important to note that this manual contains various CAUTIONS and NOTICES

which should be carefully read in order to minimize the risk of personal injury to service

personnel. The possibility exists that improper service methods may damage the

equipment and pose risk of personal injury

. It is also important to understand that these CAUTIONS and NOTICES ARE NOT

EXHAUSTIVE. Service should only be performed by an experienced electronics

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technician trained in the proper Television safety and service methods and procedures

Hereafter throughout this manual.

1.1 Warning

1.1.1

Critical components having special safety characteristics are identified with a by the

Ref. No. in the parts list. Use of non-manufacturer's recommended parts may create

shock, fire, or other hazards. Under no circumstances should the original design be

modified or altered without written permission from RCA. Hisense assumes no liability,

express or implied, arising out of any unauthorized modification of design. Service tech

assumes all liability.

1.1.2.

All ICs and many other semiconductors are susceptible to electrostatic discharges (ESD).

Careless handling during repair can reduce life drastically. When repairing, be sure to

use anti-static table mats and properly use a grounding wrist stra. Keep components and

tools also at this same potential.

IMPORTANT:

Always disconnect the power cord from AC outlet before replacing parts or modules.

1.1.3

To prevent electrical shock, use only a properly grounded 3 prong outlet or extension

cord.

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1.1.4

When replacement parts are required, be sure to use replacement parts specified by the

manufacturer or have the same characteristics as the original part. Unauthorized

substitutions may result in fire, electric shock, or other hazards and will void the

manufacturer's warranty.

1.1.5

Safety regulations require that after a repair the set must be returned in its original

condition. In addition, prior to closing set, check that:

-Note:

>All wire harnesses and flex cables are properly routed and secured with factory tape

and/or mounted cable clamps.

> All cables and connectors are properly insulated and do not have any bare wires/lead

exposed

1.1.6

(1) Do not supply a voltage higher than that specified to this product. This may

damage the product and may cause a fire.

(2) Do not use this product:

> High humidity areas

> In an area where any water could enter or splash into the unit.

High humidity and water could damage the product and cause fire.

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 (3) If a foreign substance (such as water, metal, or liquid) gets inside the panel

module, immediately turn off the power. Continuing to use the product may cause fire

or electric shock.

(4) If the product emits smoke, and abnormal smell, or makes an abnormal sound,

immediately turn off the power. Continuing to use the product, it may cause fire or

electric shock.

(5) Do not pull out or insert the power cable from/to an outlet with wet hands. It may

cause electric shock.

(6) Do not damage or modify the power cable. It may cause fire or electric shock.

(7) If the power cable is damaged, or if the connector is loose, do not use the product:

otherwise, this can lead to fire or electric shock.

(8) If the power connector or the connector of the power cable becomes dirty or dusty,

wipe it with a dry cloth. Otherwise, this can lead to fire.

(9) Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer,

or sold with the apparatus. When a cart is used, use caution when moving the

cart/apparatus combination to avoid injury from tip-over

1.2 Notes

Notes on Safe Handling of the LCD panel and during service

The work procedures shown with the Note indication are important for ensuring the

safety of the product and the servicing work. Be sure to follow these instructions.

• Before starting the work, secure a sufficient working space.

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• At all times other than when adjusting and checking the product, be sure to turn OFF

the POWER Button and disconnect the power cable from the power source of the TV

during servicing.

• To prevent electric shock and breakage of PC board, start the servicing work at least 30

seconds after the main power has been turned off. Especially when installing and

removing the power board, start servicing at least 2 minutes after the main power has

been turned off.

• While the main power is on, do not touch any parts or circuits other than the ones

specified. If any connection other than the one specified is made between the measuring

equipment and the high voltage power supply block, it can result in electric shock or

may trip the main circuit breaker When installing the LCD module in, and removing it

from the packing carton, be sure to have at least two persons perform the work.

• When the surface of the panel comes into contact with the cushioning materials, be

sure to confirm that there is no foreign matter on top of the cushioning materials before

the surface of the panel comes into contact with the cushioning materials. Failure to

observe this precaution may result in, the surface of the panel being scratched by foreign

matter.

• Be sure to handle the circuit board by holding the large parts as the heat sink or

transformer. Failure to observe this precaution may result in the occurrence of an

abnormality in the soldered areas.

• Do not stack the circuit boards. Failure to observe this precaution may result in

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problems resulting from scratches on the parts, the deformation of parts, and

short-circuits due to residual electric charge.

• Perform a safety check when servicing is completed. Verify that the peripherals of the

serviced points have not undergone any deterioration during servicing. Also verify that

the screws, parts and cables removed for servicing purposes have all been returned to

their proper locations in accordance with the original setup.

The lightning flash with arrowhead symbol, within an equilateral triangle is

intended to alert the user to the presence of uninsulated dangerous voltage within the

products enclosure that may be of sufficient magnitude to constitute a risk of electric

shock.

The exclamation point within an equilateral triangle is intended to alert the

service personnel to important safety information in the service literature. .

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2. TV boards:

2.1 Main board layout

2.1.1 The top of main board (2RSAG7.820.11711)

The rear of main board (2RSAG7.820.11711)

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- 11 -
2.2 Wiring diagram( example for 55U69GEVS):

XP1： Power for main board jacket

Main board terminal Power board terminal

Pin definition Pin definition
1 GND 1 GND
2 BL_EN/SW 2 BL_EN/SW1
3 DIMMING2/PWM2 3 DIMMING2/DIM1
4 DIMMING/PWM 4 DIMMING/PWM1
5 VCC_A 5 VCC_A/ VCCA1
6 GND 6 GND
7 VCC_A 7 VCC_A/ VCCA1
8 GND 8 GND
9 GND 9 GND
10 3DEN-NC 10 NC
11 PWR-ON/OFF/ STB 11 POWER
ON/OFF/ STB1

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 12 GND 12 GND
13 12VS/ VCC2 13 12VS/ VCC3
14 12VS/ VCC1 14 12VS/ VCC2
15 12VS/ VCC2 15 12VS/ VCC3
16 GND 16 GND

XP14：51pin VBO to Tcon board

Tcon Main board

Pin 定义 说明 Pin Config

1 VDD Power Supply Input Voltage 51 12V-Panel

2 VDD Power Supply Input Voltage 50 12V-Panel

3 VDD Power Supply Input Voltage 49 12V-Panel

4 VDD Power Supply Input Voltage 48 12V-Panel

5 VDD Power Supply Input Voltage 47 12V-Panel

6 VDD Power Supply Input Voltage 46 12V-Panel

7 VDD Power Supply Input Voltage 45 12V-Panel

8 VDD Power Supply Input Voltage 44 12V-Panel

9 NC No Connection 43 12V-Panel,L65 NC

10 GND Ground 42 GND,R223--0Ω

11 GND Ground 41 GND,R217--0Ω
12 GND Ground 40 GND,R222--0Ω
13 GND Ground 39 GND,R216--0Ω
14 GND Ground 38 GND,R221--0Ω
15 NC No Connection 37 DATA FORMAT0 R479,R495 NC

16 NC No Connection 36 DATA FORMAT1R480,R502 NC

17 NC No Connection 35 Mplusmodel1R207,R213,R485,R
526 NC

18 SDA I2 C Data signal 34 Panel_I2C_SDA

V16OK,R214,R816--0Ω
R326,R332--10K，C271 NC

19 SCL I2 C Data signal 33 Panel_I2C_SCL

V15,R818,R224OK

20 NC NC 32 I2C_WP
R219,R318,R215,R220,V30,R22
0,R208,R338,R540,R799,R797N
C

21 NC No Connection 31 Bit_sel
R825,R483,R524,R564,R798 NC

22 SEL_S Low or NC: 2 section(default) 30 Data format

ECTIO High: 4 section R218NC,R478NC,R486

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 N OK
23 NC No Connection 29 AGP R496,R484,R525 NC

24 GND Ground 28 MSE R814 OK，R482,R523NC

25 HTPDN Vx1 HTP 27 HTPDN V18 OK,R421 NC

26 LOCKN Vx1 LOCK 26 LOCKN V17OK,R423,C270 NC,

R278,R277OK10k

27 GND Ground 25 Ground

28 RX0N VX1 lane 0 24 C_VB1_1N

29 RX0P VX1 lane 0 23 C_VB1_1P

30 GND Ground 22 GND

31 RX1N VX1 lane 1 21 C_VB1_2N

32 RX1P VX1 lane 1 20 C_VB1_2P

33 GND Ground 19 GND

34 RX2N VX1 lane 2 18 C_VB1_3N

35 RX2P VX1 lane 2 17 C_VB1_3P

36 GND Ground 16 VGND

37 RX3N VX1 lane 3 15 C_VB1_4N

38 RX3P VX1 lane 3 14 C_VB1_4P

39 GND Ground 13 GND

40 RX4N VX1 lane 4 12 C_VB1_5N

41 RX4P VX1 lane 4 11 C_VB1_5P

42 GND Ground 10 GND

43 RX5N VX1 lane 5 9 C_VB1_6N

44 RX5P VX1 lane 5 8 C_VB1_6P

45 GND Ground 7 GND

46 RX6N VX1 lane 6 6 C_VB1_7N

47 RX6P VX1 lane 6 5 C_VB1_7P

48 GND Ground 4 GND

49 RX7N VX1 lane 7 3 C_VB1_8N

50 RX7P VX1 lane 7 2 C_VB1_8P

51 GND Ground 1 GND

XP15：41pin VBO to Tcon board

TCON Main board

Pin 定义 说明 Pin Config

1 GND Ground 41 GND

2 Rxn8 V-by-One HS Data Lane 8 40 C_VB1_9N

3 Rxp8 V-by-One HS Data Lane 8 39 C_VB1_9P

4 GND Ground 38 GND

5 Rxn9 V-by-One HS Data Lane 9 37 C_VB1_10N

6 Rxp9 V-by-One HS Data Lane 9 36 C_VB1_10P

7 GND Ground 35 GND

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 8 Rxn10 V-by-One HS Data Lane 10 34 C_VB1_10N

9 Rxp10 V-by-One HS Data Lane 10 33 C_VB1_10P

10 GND Ground 32 GND

11 Rxn11 V-by-One HS Data Lane 11 31 C_VB1_10N

12 Rxp11 V-by-One HS Data Lane 11 30 C_VB1_10P

13 GND Ground 29 GND

14 Rxn12 V-by-One HS Data Lane 12 28 C_VB1_10N

15 Rxp12 V-by-One HS Data Lane 12 27 C_VB1_10P

16 GND Ground 26 GND

17 Rxn13 V-by-One HS Data Lane 13 25 C_VB1_10N

18 Rxp13 V-by-One HS Data Lane 13 24 C_VB1_10P

19 GND Ground 23 GND

20 Rxn14 V-by-One HS Data Lane 14 22 C_VB1_10N

21 Rxp14 V-by-One HS Data Lane 14 21 C_VB1_10P

22 GND Ground 20 GND

23 Rxn15 V-by-One HS Data Lane 15 19 C_VB1_16N

24 Rxp15 V-by-One HS Data Lane 15 18 C_VB1_16P

25 GND Ground 17 GND,R634OK

26 GND Groun 16 GND，R636OK
27 NC No Connection 15 Ground，R637 NC
28 NC No Connection 14 GND R635 NC
29 NC No Connection 13 NC
30 NC No Connection 12 12V panel L82 NC
31 NC No Connection 11 12V panel L81 NC
32 NC No Connection 10 12V panel L80 NC
33 NC No Connection 9 12V panel L79 NC
34 NC No Connection 8 12V panel L78 NC
35 NC No Connection 7 12V panel L77 NC
36 NC No Connection 6 12V panel L76 NC
37 NC No Connection 5 12V panel L75 NC
38 NC No Connection 4 12V panel L74 NC
39 NC No Connection 3 12V panel L73 NC
40 NC No Connection 2 12V panel L72,R829 NC
41 NC No Connection 1 12V panel L71,R828 NC

XP5：Speaker jacket

Pin definition illustration Wire color

1 L+ Left speaker positive wire RED
2 L- Left speaker negative wire WHITE
3 R- right speaker negative wire WHITE
4 R+ Right speaker positive wire BLACK

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 2.3 Ties,clamps and tapes:
To show the positions where ties and clamps and tapes should be, for checking after
servicing.Before disassemble the TV ,besure to take photes for the TV assembly example
for 55U69GEVS.

2.2 TV boards part list

Main board Boards function difference Main chassis type For Series

MT9900 55U69GEVS

2RSAG7.820.11711\R 1. Lateral terminal and vertical terminal.

OH 2. Different AMP design

3.Adapt different panel，such as OLED and LCD

1. Lateral terminal and vertical terminal. MT9900 65E80GEVS

2. Different AMP design
RSAG7.820.11959\RO
3.Adapt different panel，such as OLED and Mini
H
LED

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3. Factory/Service OSD Menu and Adjustment

3.1 Remote Control

- 17 -
- 18 -
3.2 Factory OSD Menu

figure -1

Factory OSD menu list: if you want to learn more about TV, you’d better read it but

would not adjust the value please. The Factory menu may be have difference for diverse

- 19 -
market and customer. Take 55U69GEVS for example.

Options:

Write keys:

Note:
Check whether the Key information under the current Version is OK, if appears “NG” or such as following
red surround irregular information then need rewrite the key.

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 Factory menu Description Remark

White Balance data adjusting, different source

White Balance has different WB values. Before adjusting,
please change to desired source.

channel init TV Produce signal preset, during the factory

produce using.

Option
Items can choose

Clear all
initial the TV，EEPROM reset

Soft version current software version information

Version Software Version information

Menu

MAC address information

MAC Adr

HDCP2.2 key information

HDCP2.2 key

The TV’s electronic Serial number

ESN

WIDEVINE key WIDEVINE key code

LTDNXXXXXXY-P0001
Service No.

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Channel init huangdao old

Qing Dao TV Produce signal preset, during the

factory produce using.

huangdao new

……

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 "M" used in factory product.
Option ToFAC M/U "U" used in user state.

LNB power 13/14;18/19;Power off

Region Region choose

country Country choose

Logo Customer logo choose

Language Language choose

VCOM Panel voltage,

UART On/off (when choose "on" then can serial port

connect with Tool successfully)
On/off
PQ COM
If CI+ key code lost, you can write.
CI+
If MAC key code lost, you can write.
MAC

If HDCP key code lost, you can write .

Write keys HDCP2.2

If Netflix key code lost, you can write .

Netflix
If Widevine key code lost, you can write .
Widevine

Note:
The Factory menu may be have difference for diverse market and customer, above Factory
menu only for reference.
The factory menu data varies according to different sources. Incase changing the factory data by error, you can
choose to “Clear all”, by which you can resume the default value.
To clean the EEPROM:
a. Select the item “Option”--“Clear all” in Factory mode.

b. Press button to clear the EEPROM data.

c. Close the OSD menu after 5 seconds.

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d. Restart the TV.
e Also the Keys information must been checked, if appear “NG”, then must rewrite key code.

4. Software Upgrading

4.1 USB Upgrade

Main software upgrade directly with USB

The main software can be upgraded with USB disk. It includes two modes: user mode、 factory mode.
Take 55U69GEVS for example.
4.1.1 TV in user mode：
a. Decompress MTK_9900_EU_pkg_YYYYMMDD.tar.gz (YYYYMMDD is the year/month/day when the
software is being built, such as MTK_9900_EU_pkg_20211119.tar.gz) and copy usb_MTK_9900_EU.pkg file
to the USB root directory. Please make sure there are no other “*.bin” files in the root directory of USB disk .
b. AC power off the TV, insert the USB disk to the USB 2.0 port, TV in standby status,next long press the “power
key . If “Usb Upgrade Checking” is shown on TV, it means TV successfully enters upgrading status..
c. Waiting TV is trying to load the software and it will spend about 2 minutes. After that “Usb Upgrade Checking”
will be displayed and upgrade process bar will indicate the progress. It needs about 5 minutes to complete
the whole software upgrade.
d. After upgrade, TV can automatically reboot.
e. Enter the Factory OSD Menu to check the main software version, and then choose “option”“Clear All” to do
clean up.

4.1.2 TV in factory mode：

a. If TV is in Factory mode, only have difference from chapter 4.1.1 b. as following. others are same.
b. TV is in factory mode, only AC power off TV and insert the USB disk, next AC power on, TV can identify
automatically to update, till call up “Usb Upgrade Checking” interface , update process bar is 1%.

4.1.3 If the above USB upgrade methods fail, you can rename the upgrade software to
usb_MTK_9900_EU.pkg,next use serical “cu” to update

4.1.4 When upgrade successfully, We must ensure the TV mode of running correctly.
Paths: Factory---Design –Project ID
Once choose another TV mode ,must AC power off and power on the TV to reboot.

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Firgure-1: Upgrading software

Firgure-1

- 25 -
4.2 Flash Tool upgrading

First set program or if USB upgrades failure ,may causing TV crashed and SecureCRT no print
message. If the above measures cannot use，repairers need to burn the boot program . Then USB disk to
upgrade the“mt5895_m1v1_em_secure_emmcboot.bin”file.

4.2.1
TV needs to be linked serial port.And you should stop the serial port toor on the PC(like securecrt and
putty).Open flashtool.

4.2.2

Clik and wait it turns green.

4.2.3
In the submenu of the ‘config’ menu‘Flash Download Option',delete the Auto Set Baudrate

4.2.4

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Click , choose bootloader image, and the click 'upgrade'

Then wait the upgrade finished.

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4.2.5
USB disk to upgrade the“usb_MTK_9900_EU.pkg”file.The file needs to changed name as
‘upgrade_loader.pkg’.Then open the TV and Open the SecureCRT in the meanwhile.
clik 'ESC' into bootloader, DTV>
set： eeprom.bw 0x38a 0xff 0x64
set: cu
When the program finished, we need to change projectID
Execute the following orders in DTV>
1). cd hispid
2). list //show all the models
3. update 2 deploy //change projectID to 55U69GEVS

Some remarks：
1.Get boot from dailybuild in MTK_9900_EU_bootloader.tar.gz
2.Open the UART serial option
UAR serial choose “on “
Menu: Factory-->Options–>UART–>on

If finish the updating and data adjust UART serial, UART choose “off “

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5. Trouble shooting

5.1 Troubleshooting for Remote Control

Remote control does not work

YES
Try new batteries Replace battery

NO

YES
Replace RC Replace remote control

Check IR receiver

Change Led & IR board

YES
Replace Led & IR BD

NO

YES
Change Led & IR cable Replace Led & IR cable

NO

Replace main board

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5.2 Troubleshooting for Function Key

Buttons does not work

YES Check solder connections and see if

Check switches
any switches are stuck.
NO
YES Replace Key BD
Check key board

NO

Check Key BD cable

YES

Change Key BD OK
cable

NO
Replace main board

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 5.3 TV won’t Power On

TV won’t power on

NO Make Sure Power

Is LED Check Power YES
light? Output source is live

NO
YES

No light Check Power YES Replace Power Cord

RED
Cord

NO Check/replace IR BD or
Only
Keypad PCA
Try Power on by
one works

Panel Bright
YES Check signal RC and Button

Source Neither
Both
NO YES works
Work
NO Replace Main
BD

Replace Main BD

NO YES
YES Power on OK

Replace Panel
NO
(to contact Hisense tech support.)

Replace Power BD

OK

Notice:

MT9900 Europe market：

TV work normally indication led is no light.
TV standby indication led is red.

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5.4 Troubleshooting for Audio

No sound

YES
Check connecter Reconnect

NO
YES
Check speaker wire Replace speaker wire

NO

YES
Check speaker set Replace speaker set

NO

Replace main board YES

OK

Power Supply Board

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5.5 Troubleshooting for TV/VGA/HDMI input

No picture on the screen

NO
Check Signal Source
Make sure signal
source is available

YES
Check connect Reconnect

NO

YES
Check cable Replace cable

NO

Replace main board

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5.6 Troubleshooting for YPbPr input

No picture on the screen

Check Source work or not NO Check Source Device

YES

Check connect YES Reconnect

NO

YES
Check Wires (Green Blue, Red) Replace wires

NO

Replace main board

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5.7 Troubleshooting for Video input

No picture on the screen

Check Source work or not NO

Check Signal Source

YES

YES
Check connect Reconnect

NO

YES
Check Cable/ Wires Replace Cable/Wires

NO

Replace main board

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6. Signals Block Diagram & power assign & schematic diagram

- 36 -
- 37 -
- 38 -