Motivated professional with experience in customer service and hospitality. Adept at dealing with customer inquiries, resolving problems, and managing reservations and payments. Possesses excellent communication and organizational skills, with a commitment to providing exceptional customer service.
SKILLS
Sales & Marketing Negotiation Teamwork Decision Making Professional Communication
Business Correspondence Client Satisfaction
EXPERIENCE
NATIONAL SERVICE PERSONNEL, Accra
Société Générale, May 2023-November 2023
• Supported branch office with proactive correspondence management, document coordination and customer relations • Organized physical files and digitized records to ensure ease of accessibility and retrieval • Implemented effective strategies in building awareness on banking products and services • Handled transactions for customers including cheque clearing in an organized, efficient and secure manner • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance • Worked collaboratively with staff to provide customers with quality service. • Collaborated with colleagues from different backgrounds to achieve common goals, enhancing interpersonal skills. • Provided customer service to a diverse population of clients, demonstrating effective problem solving and communication skills.
IMMIGRATION PERSONNEL, Rome
John Cabot University, September 2021-September 2022
• Assisted in providing administrative support for immigration issues to international students.
• Maintained student records to ensure accurate and consistent record keeping of all necessary forms and applications filled by international students • Maintained databases and filing systems that boosted team efficiency • Assisted international students in completing forms needed to be sent to immigration authorities. • Monitored incoming mail related to immigration matters and distributed it accordingly. • Provided timely response to students inquiries on the phone, via email, or in person regarding their immigration status. • Ensured that all paperwork was completed accurately and submitted by applicable deadlines.
CAMPUS ASSISTANT, Rome
John Cabot University, June 2021-August 2021
• Offered pastoral care to students during orientation week and directed them through the various orientation procedures • Maintained an inventory of student arrivals and luggage during orientation week. • Managed office operations including filing, copying and data entry tasks with proficiency in Microsoft Office Suite. • Assisted in the organization of student events on campus with effective organizational abilities. • Ensured compliance with university rules and COVID health and safety standards by monitoring student behavior expressing adherence to regulations.
