BSBOPS501 Project Portfolio

PROJECT
PORTFOLIO
STUDENT VERSION
BSBOPS501
MANAGE BUSINESS
RESOURCES
Contents
Section 1: Analyse resource requirements 4

Section 2: Planning for resources 8
Section 3: Resource acquisition 20
Section 4: Evaluation 27
BSBOPS501 Manage business resources | 2

Section 1: Analyse resource requirements
Complete this section before the stakeholder meeting/s.
Provide an overview of the Worlducation is a start-up business that is manufacturing tablet

business and its strategic computers that can provide education to primary school student. The
objectives and goals. company is aiming for children in order to be able to support them in
getting education.
The business strategic objectives and goals are:
 Increases sales to increase donation to needy classrooms
 Strengthen the skills of our people, to better support customers
Describe the regulatory and Australian Consumer Law. It is the legislation that sets consumers
legislative context of the rights which is called warranties as well as fair dealings in the
business that relates to business activities.
managing resources.
The company should be doing fair dealings when getting resources
and managing it. Resources that being used should appropriate in
accordance with the quality of the products being made
Outline the specific objectives The specific objective of the business is to increase sales in order to
of the business unit/s that you increase donation to needy classrooms with the use of new product.
are basing this project on.
The objective will be involving three activities with three new
E.g., business unit, project or resources.
department that requires these
resources.

Resource 1 Professional online adverts agency.
Which resource are you going It is to design and develop a new online advert that is suitable for
to focus on for this project and the new product of Worlducation. It includes with the content
which activity does it relate to? development for the new online adverts.
It is for creating new online adverts for the new product.
Resource 2 Video conference application.

Which resource are you going It is needed in order to be able to connect with the potential
to focus on for this project and audience and providing live demonstration of the new product.
which activity does it relate to?
It is for arranging live demonstration for potential customers.
Resource 3 Rewards system.

Which resource are you going It is to prepare rewards with certain terms and conditions. The
to focus on for this project and rewards can be various and should be planned properly.
which activity does it relate to?
It is for providing rewards for school based on the number of
downloads.
Describe the stakeholders you CFO – he has the authority to make decision on the expenditures
need to meet with to discuss and spending needed for the activity. CFO holds the overall
the nature and level of responsibility for procurement, including compliance and drives
resource planning for all three business initiatives that help manage risk, control optimal spend,
resources. achieve vendor consolidation, and cost efficiency.
Senior executive – he has the authority to make the decision
Why are these stakeholders
depending on the value of the resources or the plan. One of the
part of the consultation
resources cost more than $20,000 which requires senior executive
process?

These may be separate authorization.
stakeholders or the same ones
Department manager – they know about the product and have
for all three resources
information regarding the new product.
depending on the size and
nature of the business They are stakeholders that are most suitable for consultation as
they can provide insight from the aspect of products as well as
financial analysis. They can help in guiding the implementation of
activity.
When is this meeting/s set for? The meeting is set on 05-03-2021. 9:00 AM, in meeting room A
Provide the details of when
and where this meeting/s is
occurring
What are the internal Worlducation has been quite successful in its business growth. It has
capabilities of the business in quite a complex supply chain but able to deliver as ordered.
relation to the resourcing
The internal capabilities of Worlducation follows certain systematic
requirements?
supply chain. Although it is part of the complex supply chain, it is
very capable in resourcing requirements needed for the activity.
The company has prepared quite substantial amount of budget in
order to conduct the planned activities for the strategic objective.
The total budget prepared is $700,000 split as needed for those
three activities. In addition, the team has knowledge of the product
and able to support with needed technical skills for the live
demonstration.
What are the external The external requirement that the company needs is advertising
resourcing requirements? specialist with all its needed equipment and expertise.
Outline any supplier or The budget for the advertising is $400,000 and it is a consideration
purchasing considerations, in reviewing quotation receives from several advertising agency.
budget or anything else
relevant to obtaining
quotations here.

Provide an outline of the Date: 05-05-2021, 9:00 AM
agenda / main discussion
Location: meeting room A
points for this meeting/s.
Attendees: CFO ( Xuan), senior executives (Van Long), department
Copy and paste this row if you
manager (Alex),
are having more than one
meeting and fill one out for Absences: none
each meeting. Discussion:
 First activity is to create new online adverts that can promote the
new product that makes use of the cloud-based technology. The
team will be looking at professional advertisers for collaboration in
creating attractive online adverts. Timeline 2 weeks.
 Second activity is to set up live demonstration for existing and

potential customers. It can be useful as technical support as well. It
will be similar to brief training program about the new product.
Timeline 4 weeks.
 Third activity is to create reward programs to reward school based

on the number of downloads. It is a promotion strategy as well in
encouraging active participation in using the product. Timeline 8
weeks.
 All three activities are approved by all attendees, and they are
giving their full support as it is able to achieve the objective.
 Requesting budget for activities where CFO has agreed as

following, first activity budget $400,000, second activity budget
$100,000, and third activity budget $200,000.
Complete this section after the stakeholder meeting/s.
Summarise the outcomes of Summary of the outcome:

the meeting/s.
 Approved activities proposition and getting full support.
Include any decisions that
 Finding advertising specialist within allowed budget.
were made and next steps.
 Team that will create the live demonstration procedure.
Copy and paste this row if
you are having more than one  Developing rewards programs.
meeting and fill one out for
 Approved budget for each activity.
each meeting.
 Set timeframe for each activity.
Attach: Business documentation reviewed ☐
Recording of meeting/s if not observed in person or online ☐

by your assessor

Section 2: Planning for resources
You need to complete all three of the plans in this section for three different resources.
Resource Plan 1
Description of resource bid. The company needs to find advertising specialist that will be able to
create attractive and creative online adverts in order to promote new
products that use cloud-based technology.
The advertising agency will have their own advertising equipment as
well hosting. The quotation should be the complete package.
The selection will follow new supplier policy
Options. Megaphone
Outline suitable options that 1/3 658 Church St, Richmond VIC 3121
may suit
1300 991 526
Services: Facebook advertising, Instagram advertising, Google ads,
video advertising, lead generation and search engine optimisation
The X/Over Agency 6

01/2-8 Brookhollow Ave, Baulkham Hills NSW 2153
1800 512 238
Services: various online branding and strategies, online content
development, graphical and technical design
MULTI Media Buying & Planning

Level 6, 122 Walker Street North, Sydney NSW 2060
+61 2 9954 1900
Services: multi platforms online advertising, content development,
and SEO

Budget and costs. Budget: $400,000
Outline the total budget and Breakdown:
provide a break down of the
 Online ads design and development (Facebook, Instagram and
costs associated with this
online ads): $70,000
resource
 Content development in agreed channels: $15,000
 Hosting and maintenance for 3 months: $25,000
 SEO for 3 months: $35,000
What are the timelines for Timeline for identifying suitable resources will be after consultation
identifying suitable resources with the selected professional.
and the acquisition of this
The acquisition will be prepared by the professional as the contract
resource?
will be the whole package.
Estimated timelines for identifying resources: 1 week
Explain how the resource will The resource will be made with digital application that the
be obtained/purchased professional has.
following policy and
As the process all will be using digital process thus there is no
procedures.
purchasing outside the agreement with the professional works

Explain the approval process The resources cost has been estimated and based on the
for this resource. procurement policy and procedures, senior executive and CFO will
be the one that is authorized to make the approval. The approval will
be selected from the best quotation from multiple agencies
Email for approval

From: Ducninh@gmail.com
To: chirsbier@gmail.com
Subject: requesting approval for the professional advertising
Dear Mr. Chris,
I have attached the proposal of the activity for your review. I would
like to request your approval so that we can proceed with the
preparation according to the plan. Look forward to hear from you.
Best regards,
Duc Ninh
Resource monitoring usage KPIs set for the resource:

system
 Progress made 50% on the first week.
Develop a monitoring system
 Complete online adverts in the second week.
that can be used to monitor
the usage and success of this  Success publishing on online adverts.
resource in meeting business
 Completion within budget prepared.
or project objectives.
 Completion within the time schedule.
Establish a measurable Key
Performance Indicators (KPI).
Show how you approached The monitoring system that will be used to monitor the usage
establishing the KPI in a and success of the resource:
mathematical way using
 Progress report
problem-solving.
 Weekly meeting
List ways to monitor the KPI
including a timeframe for  Demonstration of progress
evaluation.
 Evaluation will be on weekly basis
Develop a formal policy and
procedure document and
attach to this section (note Resource Usage Policy
you can develop just one
The policy outline how resource should be use for the purpose of
Resource Usage Policy with
business activities in Worlducation.
different sections for all three
resources if you would like to The policy applicable to all employees that has authority to use
do it this way). resources based on job roles or to third party that has contract or
agreement.
For the purpose of the policy the term supplier applicable to
suppliers, vendors, contractors, agencies, consultant or
professionals.

Resource usage practices for digital or tangible resources
 Supplies of digital resources is based on needs and will follow the

procurement policies and procedures. It includes the acquisition for
the digital equipment as needed.
 The use of digital resource or tangible resources is based on the

agreement as the company is using third-party agency in order to
provide the resource.
 Else, the use of the digital resource belonging to the company is

free to use based on needs for working activities.
 The use of equipment or any other digital resource should be

maintained and using proper procedures.
Risk and contingency planning

Complete the table to assess risks and develop contingencies for resources you are planning for.
Potential risks Planned Response
Risk associated with the acquisition or How will you mitigate the risk?
implementation of the resource
Delayed in the schedule due to error in Contingency plan that the agency should prepare in order
the resources being used to maintain schedule
The professional resigned from the job Having another professional replacement that will be able
to continue the project
Attach: Scope of Requirements document ☐
Approval request for proposal (email) ☐
Resource Evaluation Policy and procedures developed ☐
Relevant policies and procedures related to the resource ☐

(workplace documentation or from the simulation pack)

Resource Plan 2
Description of resource bid. The live demonstration will require internet connection and a small
studio in order to make live demonstration.
The use of new tablets computer will be shown live using the live
camera.
Options. The preparation will be made available in-house.

Outline suitable options that One of the rooms in the office will be transformed into small studio
may suit where the team can make live demonstration.
The demonstration team will be made in order to provide the live
demonstration.
Installation of new webcam, screens, and computers as well as
application to do the live demonstration.
JW computer store
Shopw 16, Home Central, 9-49 Chapel Road South, Bankstown,
NSW 2000
(02) 8090 3333
Services: computers, hardware and software, installation
Mr. Ronald Wood Jr.
He is our technical support that mainly deal with the building
maintenance and others.
He can renovate the room as preferences.

Budget and costs. The budget prepared: $100,000
Outline the total budget and Breakdown:
 Room renovation: $30,000
resource  Devices such as web camera, 3 screens and computer: $15,000
What are the timelines for The timeline has been set for 4 weeks.
identifying suitable resources
Most of the timeline will be used in preparation for the room
renovation.
resource?
Explain how the resource will

be obtained/purchased
procedures.
Explain the approval process The purchase process will be approved by senior executive following
for this resource. the procurement policies and procedures
Email for approval
From: samuelvale@gmail.com
Subject: requesting approval for the renovation

Dear Mr. Chris,
I am sure you are familiar with our usual contractor. We will be using
his expertise in the room renovation. The room has been selected
and it is within the budget prepared. I would like to request your
approval for the proposal so that we can proceed with the plan. Look
forward to hear from you soon.
Best regards,
Duc Ninh
Resource monitoring usage KPI set for the resource:

system
 Completion of the room renovation in 3 weeks.
 Installation of equipment and devices complete in 2 days after the
room completion.
the usage and success of this
resource in meeting business  Complete 3 trials of live demonstration in 4 days.
 1 sale for every 3 live demonstrations.
Performance Indicators (KPI).
The monitoring system that will be used is inspection and weekly
Show how you approached
progress meeting. It is in the office itself and can be easily arrange for
establishing the KPI in a
monitoring. The evaluation will be made on weekly basis before the
weekly progress meeting
problem-solving.
including a timeframe for Resource Usage Policy
evaluation.
attach to this section (note
you can develop just one The policy applicable to all employees that has authority to use
Resource Usage Policy with resources based on job roles or to third party that has contract or
different sections for all three agreement. For the purpose of the policy the term supplier applicable
resources if you would like to to suppliers, vendors, contractors, agencies, consultant or
do it this way). professionals.
Resource usage practices for digital or tangible resources
 Supplies of digital resources is based on needs and will follow the

procurement policies and procedures. It includes the acquisition for
the digital equipment as needed.
 The use of digital resource or tangible resources is based on the

agreement as the company is using third-party agency in order to
provide the resource.
 Else, the use of the digital resource belonging to the company is

free to use based on needs for working activities.


Error in the installation of the web Problem solving to get it fix by using different equipment
camera and computer as a test
Delay in the schedule due to accident in Replacement of the materials and rush the schedule
the renovation that ruin the design


Resource Plan 3
Description of resource bid. It is the rewards system that the company will have in order to
promote and encourage participation and activity with the use of the
cloud-based technology.
The rewards can vary, and it is based on the number of downloads.
It is not limited to school but applicable for individual student.
Options. Reward options:

Outline suitable options that  New tablet computers
may suit
 New computers
 Free access for 6 months into the educational learning materials
 Sponsor for school activities for children
 Encyclopedia package for students
Most of rewards are from the Worlducation.

Encyclopedia package will be purchased from:
World Book
360 Pacific Highway Cross Next NSW 2065
02 9902 3400
Services: supplies various books
Budget and costs. The budget prepared: $200,000 Breakdown:

Outline the total budget and  New tablet computers: $30,000
 New computers: $20,000
resource Free access for 6 months: $25,000
 Sponsor for school activities for children: $50,000
 Encyclopedia packages: $40,000
 Delivery cost: $30,000

What are the timelines for The timeline is set for 8 weeks.
identifying suitable resources
The reward preparation will be provided from the local suppliers and
will be delivered to the destination for the winners.
resource?
The sponsor fund will be directly transferred to the school bank
account.
Explain how the resource will The resource purchased will follow procurement policies and
be obtained/purchased procedures with approval from CFO.
procedures.
Explain the approval process Email for approval

for this resource.
Subject: requesting approval for rewards purchasing
Dear Mr. Chris, I have received the price from the local supplier from
rewards that we need to purchase. Please check attached for the list
of prices included the budget that we have planned. I would like to
request your approval in preparing the reward.
Best regards,
Duc Ninh
Resource monitoring usage KPIs for the resource:

system
 Preparation of the reward 100% as planned.
 Participation from clients 100%.
the usage and success of this  Download increases by 2% per school.
resource in meeting business
The monitoring of the KPI is by using checklist for the preparation of

Performance Indicators (KPI). the rewards and through management system that can provide
records of downloads.
Show how you approached
establishing the KPI in a
Resource Usage Policy
problem-solving.
including a timeframe for
evaluation. The policy applicable to all employees that has authority to use
resources based on job roles or to third party that has contract or
agreement.
attach to this section (note For the purpose of the policy the term supplier applicable to
you can develop just one suppliers, vendors, contractors, agencies, consultant or
Resource Usage Policy with professionals.
different sections for all three
resources if you would like to
do it this way). Resource usage practices for digital or tangible resources
 Supplies of digital resources is based on needs and will

follow the procurement policies and procedures. It includes
the acquisition for the digital equipment as needed.
 The use of digital resource or tangible resources is based on

the agreement as the company is using third-party agency in
order to provide the resource.
 Else, the use of the digital resource belonging to the

company is free to use based on needs for working activities.


Less participation from school Implement small marketing strategies to promote the
reward system to schools

Misunderstanding of the rewards system Follow up with schools about the rewards program and
provide better understanding


Section 3: Resource acquisition
Resource 1 acquisition
Summarise the process you From: Ducninh@gmail.com

went through to receive
To: info@megaphone.com
quotations for this resource.
Bcc: information@xover.com info@multimed.com
Dear whomever it may concern,
I am Samuel Vale that represents Worducation. I am making this
email to request quotation for the making of online adverts for our
company. The purpose is to increase sales for the company.
Please get back at me for further information that you need to know.
Look forward to hear from you soon.
Best regards,
Duc Ninh
Organisational compliance It is new supplier/vendor, new supplier policy will be followed where it
will ask for the information related.
How did you adhere to your
organisational procurement Review selection checklist will be checked with each supplier and
policy and procedures when ensure that the result is appropriate before selecting the right supplier
receiving quotations? (Based on new supplier policy checklist).
CFO will review the proposal of any procurement. In this case, the
proposal will be reviewed by CFO due to the amount of spending
involved.
Timelines The timelines for the actual development have been planned. The
process of searching and finding resources will be conducted 2
How did you meet the
weeks earlier.
timelines you planned for?
Agreement/contract/negotiation should be completed at least 3 days
before the plan starts

Quotations Megaphone
List the suppliers/vendors you Quotation of the service based on the information as following:
received quotations from
 Online adverts that include Facebook, Instagram advertising, and
Attach these quotations to digital advertisement (in several websites) and SEO. Price: $85,000
this section of your portfolio
 Content development in all adverts. Price: $30,000
 Hosting and maintenance. Price: $35,000
M The X/Over Agency

Quotation of the service based on the information as following:

digital advertisement (in several websites) and SEO. Price: $78,000
MULTI Media Buying & Planning

Quotation of the service based on the information as following:

digital advertisement (in several websites) and SEO. Price: $70,000
Supplier preference and The recommended vendor is MULTI Media Buying & Planning with
recommendation the following consideration:
Which supplier do you prefer  Quotation close to the budget and estimation.
and why? Summarise your
 Reputation and quality are great and similar experience with the
reasons here.
others.
Develop an email outlining
 Recommended from several professionals in the association.
your recommendations to the
relevant manager and attach  Services available meet our requirement, Facebook and Instagram
this. advertising, SEO, content development, hosting, and maintenance
Email recommendation
To: chrisbier@gmail.com
Subject: recommendation vendor
Dear Mr. Chris,
I am sending the email to inform you of the recommended vendor
that is suitable for the plan. MULTI Media Buying & Planning is
recommended due to its quotation that match with our plan and their
reputation and quality is quite good as well. I have attached small

notes on the recommendation for your review.
Best regards,
Duc Ninh
Describe how you arranged Email

the delivery / receival of the
From: Thixuan@multimed.com
resource and the processes
followed for allocation. To: DucNInh@gmail.com
Attach any evidence here as Subject: progress report

part of the process E.g., Dear Mr. Duc,
emails / receipts or delivery
documentation, internal I have attached the report of the project progress that we have
communication to staff. completed so far. There are several snapshots of the online adverts
attached for your checking. Please do not hesitate to get back at me
If using the case study you for any questions. Are still on schedule for the weekly meeting? Look
don’t actually need to forward to hear from you.
purchase and receive the
resource but you can make Warm regard,
assumptions and develop Thi Xuan
emails or internal
communications about
allocation as part of the
simulation.
Attach: Quotations obtained ☐
Email recommending preferred supplier ☐
Evidence of resource allocation

Summarise the process you The resource is available easily from the local computer store
went through to receive including the installation.
quotations for this resource.
We will be using JW computer store where they have installation
services that can be provided on-site.
JW computer store has been supplying the company with the
computer needed in the workplace and has been familiar with the
company.
Mr. Ronald Wood Jr. will be making the room renovation for the live
demonstration. Design will be discussed with the team and
preparation will be made.
Organisational compliance The quotation will be sent directly through email from JW computer. It
will be reviewed by senior executive and CFO for the approval of
spending.
organisational procurement
policy and procedures when The room renovation materials cost will be prepared and reviewed by
receiving quotations? the team.
Timelines The timelines are set for 4 weeks.

How did you meet the The room renovation will prepare all materials 1 week prior and start
timelines you planned for? working following the plan.
JW computer store will start the installation on the last week of the
plan.

Quotations JW computer store has made specification in accordance with the
budget prepared.
List the suppliers/vendors you
received quotations from  2 computers: $8.000
Attach these quotations to  Screen and web cam: $3,000
 Installation: $1,000
The room renovation materials purchase ended up with total of

$20,500. As it is in-house job, there is no quotation, and the material
is prepared based on the design and needed renovation.
Supplier preference and JW computer store has been providing computer support for the
recommendation company for years and has been excellent in their work quality.
Which supplier do you prefer We have selected it based on the company’s experience with JW
and why? Summarise your computer store.
reasons here.
The room renovation is not changing the entire room, just a little
Develop an email outlining buffer prepared for the live demonstration. The technical support
your recommendations to the team understand maintenance and ready to take on the job.
relevant manager and attach
this.
Email recommendation
To: chrisbier@gmail.com
Subject: recommendation supplier
Dear Mr. Chris, I
am sending the email to inform you of the recommended supplier for
preparing for live demonstration. Our own technical support team will
be dealing with the room renovation while the equipment installation
will be from JW computer store. I am sure that you have known them
and how they have supported our company in the past. I would like to
get your approval to proceed with the plan. Look forward to hear from
you.
Best regards,
Duc Ninh
Describe how you arranged The technical team will be making purchases with the local material
the delivery / receival of the stores including accessories needed for the renovation. JW computer
resource and the processes store will bring the planned equipment and supplies during their
followed for allocation. installation.
Attach any evidence here as Email from renovation
part of the process E.g.,
From: Vanlong@gmail.com
documentation, internal To: DucNinh@gmail.com
communication to staff. Subject: installation progress

If using the case study you Dear Mr. Duc,
don’t actually need to
We have received notice that the renovation is completed and we can
purchase and receive the
start the installation. All ordered equipment will be prepared and
resource but you can make
directly bring to the area for installation. It will follow our agreed plan.
assumptions and develop
Thanks,
emails or internal
communications about Van Long
simulation.

Summarise the process you It is through brainstorming session of the team in regards to develop
went through to receive a reward system. It is a form of appreciation for the company’s clients
quotations for this resource. around the world.
The rewards will be from the local stores and the company’s own
products including monetary rewards
Organisational compliance The organisation follows the procurement policies and procedures in
getting resources for the rewards. The approval of purchasing the
rewards will be from the CFO directly in accordance with the authority
organisational procurement
level in the organisation.
policy and procedures when
receiving quotations?
Timelines The timelines for the reward program are 8 weeks and preparation for
the reward is concluded 1 week prior the program starts.
How did you meet the
timelines you planned for? All clients will be notified of the program so they all can participate
for the program.

Quotations Most of the rewards are directly from Worlducation with some from
the local stores that are able to supply in big quantity.
List the suppliers/vendors you
received quotations from World Book
Attach these quotations to Quotation for 2020 world book encyclopedia: $1,300 / set
Delivery worldwide: $500 / kg (depending on the weight and volume)
Supplier preference and World Book is recommended as it can supply the encyclopedia that is
recommendation part of the reward.
Which supplier do you prefer Email recommendation
and why? Summarise your
reasons here.
Develop an email outlining
your recommendations to the To: chrisbier@gmail.com
relevant manager and attach Subject: recommendation supplier
this.
Dear Mr. Chris,
I am sending the email to inform you of the recommended supplier,
World Book. We have never interacted with them but they have
reputation of having the quality and service that we need. The
company able to supply the book for one of the rewards in our reward
system. I would like to get your approval so that we can proceed with
the plan. Look forward to hear from you.
Best regards,
Duc Ninh
Describe how you arranged The technical team will be making purchases with the local material
the delivery / receival of the stores including accessories needed for the renovation. JW computer
resource and the processes store will bring the planned equipment and supplies during their
followed for allocation. installation.
Attach any evidence here as From: ronaldwoodjr@gmail.com
part of the process E.g.,
To: Ducninh@gmail.com
documentation, internal Subject: materials arrival and progress
communication to staff. Dear Mr. Samuel, I would like to inform you that all materials have
If using the case study you arrived, and we can start the renovation as planned. Invoices of
don’t actually need to materials will be provided to the finance for review.
purchase and receive the Thank you,
resource but you can make
assumptions and develop Ronald Wood Jr.
emails or internal

communications about Email from JW computer store
From: Vanlong@gmail.com
simulation.
To: Ducninh@gmail.com
Subject: installation progress
Dear Mr. Duc,
We have received notice that the renovation is completed, and we
can start the installation. All ordered equipment will be prepared and
directly bring to the area for installation. It will follow our agreed plan.
Thanks,
Van Long

Section 4: Evaluation
Resource 1 evaluation
Provide an overview of the There are some issues that happen during the use of resources as
level of performance of the following:
resource according to the
 Advertising specialist underquoted and the Google ads pay per
data reviewed.
click cost more than expected. Additional funding is needed.
Has the resource been used Yes, the resource has been used in line with the product specification
in line with the product and in accordance with the plan.
specifications and
product/service standards?
How has the resource usage The resources have been managed to be within the budget. Although
been used according to the there are issues arise, there is no budget overrun.
budget for this resource?
There is budget leftover from the current plan. it is sufficient to deal
Were there any budget
with issues that happen.
overruns? Explain reasons if
this was the case.

Suggest improvements to The issues have shown inefficiency, and the plan has overlooked
work practices that could possible risks that can happen. Improvement that can be made to
increase efficiency of this mitigate the same risk in the future is:
resource.
 Always prepare back-up funding when it relates to digital or online
channels. It might have changes in order to complete the requirement
or set the limitation in accordance to agreed budget.
Does a corrective action need Corrective actions are needed in order to deal with issues that
to be taken in relation to this happen as following:
resource? If yes, summarise
 Propose for additional funding in the plan. The budget is still
this here and then implement
sufficient to cover it but report should be made to inform of changes
it. Attach evidence of this
in the plan.
implementation in this section.
Note: There only needs to be
one corrective action taken for Email for corrective action
one resource. Write NA here if From: Ducninh@gmail.com
you have taken this for
another resource. To: Thixuan@multimed.com
Subject: progress report
Dear Ms. Thi,
I have reviewed the cost report that you provided. We have agreed
with the funding and would like you to start it as soon as possible so
that we don’t lose the momentum that have been built. Look forward
to hear from you soon.
Warm regard,
Thi Xuan
Attach: Evidence of corrective action (1 only in total) ☐
Formal report developed for management ☐

Provide an overview of the The resource has been use according to the plan but issue arise
level of performance of the during the trial as following:
 Live demonstration platform is difficult to use and will require
data reviewed.
training with additional cost of $10,000. Training program will be for
the live demonstration team.
Has the resource been used The resource has been used in line with the specification and the
in line with the product plan. The room renovation and the platform installation has been
specifications and completed according to the plan.
How has the resource usage The resource usage has been used according to the budget. The
been used according to the issue that raised has created additional cost needed for the plan.
budget for this resource?
The team is having difficulty in operating the live demonstration with
the installation equipment. The team will require training in the use of
application and equipment for the live demonstration.
this was the case.
The reason for the issue the live demonstration is using different
application which can be linked to tablets computer. It is improvement
in tablets computer itself. It is available using cloud-based technology
as well.

Suggest improvements to Improvement that can be made to improve efficiency is:
work practices that could
 Completion of training program. it will be in routine basis for
increase efficiency of this
the next 6 months.
resource.
 Continuous improvement of the live demonstration where
new program can be added such as educational training, etc.
Does a corrective action need There is corrective action to be taken as issue arise during the live
to be taken in relation to this demonstration (trial). The team lack of competencies in doing the live
resource? If yes, summarise demonstration and confuse with the equipment and application being
this here and then implement used.
Corrective action as following:
 Prepare training program for the team in order to conduct the live
demonstration.
one corrective action taken for
one resource. Write NA here if Email for corrective action
you have taken this for From: Ducninh@gmail.com
another resource.
To: johndoe@gmail.com
Subject: training program
Dear Mr. John,
The work is well done, and we can see that it is installed properly. On
that note, we would like you to set up training program in making full
use of the equipment and application in order to do the live
demonstration program. Look forward to hear from you soon.
Thanks,
Duc Ninh

Provide an overview of the The resource has been used in line with the produce specifications.
level of performance of the There are not changes in the plan in regards of resources needed.
data reviewed.
Has the resource been used The resource has been used in line with the produce specifications.
in line with the product
There are not changes in the plan in regards of resources needed.
specifications and
How has the resource usage The resource usage has been used within the budget. There is no
been used according to the budget overrun. The plan has used the resource in less costly as
budget for this resource? possible.
this was the case.

Suggest improvements to The Improvement that is possible to increase efficiency:
work practices that could
 The preparation should be at earlier schedule before the plan starts
increase efficiency of this
or as soon as approval received. It is to give more leeway timing on
resource.
the preparation in case unwanted situation happens.
Does a corrective action need Yes, corrective action should be made as tablets computers have
to be taken in relation to this been delayed by 6 weeks due to COVID restriction. The correction
resource? If yes, summarise action that can be taken is as following:
this here and then implement
 Informing the recipients of the delay and apologize of the
incidents. Letting them know that we will prioritize it and send it at the
earliest schedule
one corrective action taken for
one resource. Write NA here if Email for corrective action
you have taken this for From: Ducninh@gmail.com
another resource.
To: rachel@gmail.com (logistic officer)
Subject: priority schedule
Dear Ms. Rachel,
As I have been informed of the delayed arrival of the tablet
computers, I would like to ask you to arrange priority delivery for the
tablet computer. I have informed the recipient about it and would like
your support for this situation.
Best regards,
Duc Ninh


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PROJECT

Section 1: Analyse resource requirements 4

BSBOPS501 Manage business resources | 2

Complete this section before the stakeholder meeting/s.

Provide an overview of the Worlducation is a start-up business that is manufacturing tablet

 Increases sales to increase donation to needy classrooms

 Strengthen the skills of our people, to better support customers

BSBOPS501 Manage business resources | 3

Resource 2 Video conference application.

Resource 3 Rewards system.

BSBOPS501 Manage business resources | 4

BSBOPS501 Manage business resources | 5

 Second activity is to set up live demonstration for existing and

 Third activity is to create reward programs to reward school based

 Requesting budget for activities where CFO has agreed as

Complete this section after the stakeholder meeting/s.

Summarise the outcomes of Summary of the outcome:

Attach: Business documentation reviewed ☐

Recording of meeting/s if not observed in person or online ☐

BSBOPS501 Manage business resources | 6

The X/Over Agency 6

MULTI Media Buying & Planning

BSBOPS501 Manage business resources | 7

 Hosting and maintenance for 3 months: $25,000

 SEO for 3 months: $35,000

BSBOPS501 Manage business resources | 8

Email for approval

Resource monitoring usage KPIs set for the resource:

BSBOPS501 Manage business resources | 9

 Supplies of digital resources is based on needs and will follow the

 The use of digital resource or tangible resources is based on the

 Else, the use of the digital resource belonging to the company is

 The use of equipment or any other digital resource should be

Risk and contingency planning

Potential risks Planned Response

Attach: Scope of Requirements document ☐

Approval request for proposal (email) ☐

Resource Evaluation Policy and procedures developed ☐

Relevant policies and procedures related to the resource ☐

BSBOPS501 Manage business resources | 10

Options. The preparation will be made available in-house.

BSBOPS501 Manage business resources | 11

Explain how the resource will

BSBOPS501 Manage business resources | 12

Resource monitoring usage KPI set for the resource:

Resource usage practices for digital or tangible resources

 Supplies of digital resources is based on needs and will follow the

 The use of digital resource or tangible resources is based on the

 Else, the use of the digital resource belonging to the company is

BSBOPS501 Manage business resources | 13

Risk and contingency planning

Potential risks Planned Response

Attach: Scope of Requirements document ☐

Approval request for proposal (email) ☐

Resource Evaluation Policy and procedures developed ☐

Relevant policies and procedures related to the resource ☐

BSBOPS501 Manage business resources | 14

Options. Reward options:

 Free access for 6 months into the educational learning materials

 Sponsor for school activities for children