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HICHAM SADKOU

DOHA, QATAR ● hichamsadkou82@gmail.com ● 72050882

PROFILE SUMMARY

Experienced waiter from luxury hotels and restaurant, fine dining venues, excelling in top-tier customer service
and guest satisfaction. Expert in menu knowledge, and presentation. Proactive in anticipating guest needs with
impeccable grooming and standout interpersonal skills. Multilingual, flexible, and committed to elevating
service standards, even on evenings, weekends, and holidays

EDUCATION

Bachelor human and earth science May 2020

PROFESSIONAL EXPERIENCE

Aqua lounge Marriott hotel –waiter Jan 2021 – Mar2022


 Mastered precision service and refined menu expertise in a high-end luxury lounge setting .
 Excelled in anticipatory guest engagement, consistently exceeding expectations .
 Gained invaluable insights into delivering exceptional service, elevating hospitality standards to new heights.

Desert Rose Restaurant –waiter May 2022 – Dec 2023


 Enhanced communication and interpersonal skills, offering multilingual flexibility and unwavering availability
during peak times.
 Broadened menu knowledge, elevating menu presentation standards to perfection.
 Developed a keen sense for anticipating guest needs, tailoring service with personalized attention.

Desert Rose Restaurant –supervisor Jun 2024– Dec2024


 Led and mentored teams to deliver high-quality service, honing leadership and team management skills.
 Enhanced staff training programs, ensuring consistent quality, and fostering a culture of excellence and
continuous improvement
 Streamlined operations and optimized guest satisfaction through effective problem solving and decision-
making .

TECHNICAL SKILLS

1. High-quality customer service delivery| Comprehensive menu knowledge | Personalized guest


attention | Exceptional verbal communication | Strong interpersonal skills | Flexibility in scheduling |
Holiday and weekend availability | Guest satisfaction optimization | Strong interpersonal skills|
Polished presentation skills

HONORS & AWARDS

Outstanding Leadership Award April 20XX


 Achieved a 15% increase in sales through strategic upselling techniques.
 Recognized as 'Employee of the Month' seven times for exceptional performance, dedication, and
contribution to team success.

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