A SUMMER TRAINING PROJECT REPORT

On
“A study of Social media marketing Techniques of Clarity App.in ”

In partial fulfilment for the award of the degree

Of
Master of Business Administration (MBA)
In
(Marketing)

Under the guidance of submitted by

Ms. HARSHITA JHA Subodh Verma
Assistant Professor MBA 2nd YEAR

DoMS 2201450700049
To
Department of management studies
S R Group of Institutions
Dr. A P J Abdul Kalam Technical University, Lucknow
Session 2023-2

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2
 CERTIFICATE

This is to certify that SUBODH VERMA has successfully completed the summer
training project work entitled “A study of Social media marketing Techniques of
Clarity App.in ”
is based on the declaration made by the candidate and the association as a guide for carrying
out this work,

I recommended this project for evaluation as a part of the MBA program of

AKTU LUCKNOW.

Place : Dr. Vikas Chaurasia

Date : Head DoMS

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 ACKNOWLEDGEMENT

Through this acknowledgement I express my sincere gratitude towards all those people
who helped me in this project, which has been a learning experience.

This space wouldn’t be enough to extend my warm gratitude towards my project guide

Ms. HARSHITA JHA Mam for efforts in coordinating with my work and guiding in right
direction. I escalate a heartfelt regards to our Head Dr. Vikas Chaurasia for giving me the
essential hand in concluding this work.

It would be injustice to proceed without acknowledging those vital supports I received

from my beloved classmates and friends, without whom I would have been half done.

I also use this space to offer my sincere love to my parents and all others who had been
there, helping me walk through this work.

SUBODH VERMA

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 Declaration

I undersigned, hereby declare that the project titled “A study of Social media marketing
Techniques of Clarity App.in ”
submitted in partial fulfilment for the award of Degree of Master of Business Administration
(MBA) of Dr.. A P J Abdul Kalam Technical University is a Bonafede record of work done by
me under the guidance of Ms. HARSHITA JHA, Assistant Professor, Department of
Management and studies (DoMS), S R GROUP OF INSTISTUTIONS, Ambabai, Jhansi.
This report has not previously formed the basis for the award of any degree, diploma, or similar
title of any University.

DATE: SUBODH
VERMA

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 PREFACE

To achieve partial and concrete results, it is necessary the theoretical knowledge must be
supplemented with practical environment.

Keeping that view in mind that I have completed my training work regarding A study of

Social media marketing Techniques of Clarity App.in ”

by doing the research work I have learnt a lot of things which would be really helpful for me
in future. The experience in decision making and practical knowledge has contributed
greatly to my growth.

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 TABLE OF CONTENTS

Chapter no Topic Page no

Chapter 1 INTRODUCTION OF THE TOPIC 10-44

• Company profile
• Objectives of the company

Chapter 2 RESEARCH METHODOLOGY 44-47

Chapter 3 DATA ANALYSIS 47- 60

- FINDINGS

Chapter 4 CONCLUSION AND SUGGESTIONS 60-65

• BIBLIOGRAPHY
ANNEXURE

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 CHAPTER-1

INTRODUCTION TO THE

TOPIC

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 Introduction about Social media marketing

Social media marketing programs usually centre on efforts to create content that attracts
attention and encourages readers to share it with their social networks. A corporate message
spreads from user to user and presumably resonates because it appears to come from a
trusted, third-party source, as opposed to the brand or company itself. Hence, this form of
marketing is driven by word-of-mouth, meaning it results in earned media rather than paid
media.

Social media has become a platform that is easily accessible to anyone with internet access.
Increased communication for organizations fosters brand awareness and often, improved
customer service. Additionally, social media serves as a relatively inexpensive platform for
organizations to implement marketing campaigns.

Social media marketing is the use of social media platforms and websites to promote a
product or service. Although the terms e-marketing and digital marketing are still dominant in
academia, social media marketing is becoming more popular for both practitioners and

researchers. Most social media platforms have built-in data analytics tools, which enable
companies to track the progress, success, and engagement of ad campaigns. Companies
address a range of stakeholders through social media marketing, including current and
potential customers, current and potential employees, journalists, bloggers, and the general
public. On a strategic level, social media marketing includes the management of a marketing
campaign, governance, setting the scope (e.g. more active or passive use) and the
establishment of a firm's desired social media "culture" and "tone."

When using social media marketing, firms can allow customers and Internet users to post user
generated (e.g., online comments, product reviews, etc.), also known as "earned media,"
rather than use marketer-prepared advertising copy.

Certainly! Here's an introduction to social media marketing:

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Social media marketing refers to the use of social media platforms and websites to promote
products or services. It involves creating and sharing content on social media networks such
as Facebook, Instagram, Twitter, LinkedIn, YouTube, and Pinterest to engage audiences,
build brand awareness, drive website traffic, and ultimately increase sales or achieve other
marketing objectives.

Social media marketing has become an integral part of the overall digital marketing strategy
for businesses of all sizes, from small startups to multinational corporations. With the
widespread adoption of social media platforms across demographics, businesses can reach a
vast audience and interact with customers in real-time, creating opportunities for meaningful
engagement and relationship-building.

Key elements of social media marketing include:

1. **Content Creation: ** Developing engaging and relevant content tailored to the target
audience's interests and preferences. This can include text posts, images, videos, infographics,
and interactive content.

2. **Community Engagement: ** Actively participating in conversations, responding to

comments and messages, and fostering relationships with followers and fans. Building a loyal
community around the brand helps enhance brand loyalty and advocacy.

3. **Audience Targeting: ** Leveraging social media advertising tools to target specific

demographics, interests, behaviors, and geographic locations. This allows businesses to reach
their ideal audience with precision and efficiency.

4. **Data Analytics: ** Monitoring key performance metrics such as engagement rates,

reach, impressions, click-through rates, and conversions to evaluate the effectiveness of
social media campaigns and optimize future strategies.

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5. **Influencer Partnerships: ** Collaborating with influencers or industry experts with a
large and engaged following to amplify brand messages and reach new audiences.

6. **Paid Advertising: ** Investing in paid social media advertising to expand reach, increase
brand visibility, drive website traffic, and generate leads or sales. Popular ad formats include
sponsored posts, display ads, carousel ads, and video ads.

7. **Social Listening: ** Monitoring social media channels for mentions of the brand,
industry trends, and customer feedback. Social listening allows businesses to gain valuable
insights into customer preferences, sentiment, and pain points, enabling them to adapt their
marketing strategies accordingly.

In summary, social media marketing offers businesses a powerful platform to connect with
their target audience, build brand authority, and drive business results through strategic
content creation, community engagement, targeted advertising, and data-driven optimization.

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Company profile

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 Introduction to Clarity App:

Clarity App is an online counselling platform that provides emotional support to individuals.
Here you can freely talk to a listener about your feelings in private over chat, call or video
call. Your identity is hidden and the listener will ensure to make you feel better

The Clarity app is envisioned as a comprehensive tool designed to enhance users' mental
clarity, focus, and overall well-being. In today's fast-paced world, where distractions abound
and stress levels can be high, there is a growing demand for solutions that help individuals
cultivate mental clarity and improve their cognitive function. The Clarity app aims to address
this need by offering a range of features and resources tailored to support users in achieving
greater clarity of mind.

The Genesis of Clarity: Understanding the origin and motivation behind the development of
the Clarity app is crucial for appreciating its core principles. This section explores the vision
of the creators, the problems they aimed to solve, and the market niche they identified for the
app.

Feel free to adjust the sections and content based on your specific requirements or
preferences. If you have a particular focus or aspect of the Clarity app you'd like to
emphasize, please let me know for a more tailored response

https://clarityapp.in/

Key Features of Clarity App:

1. Meditation and Mindfulness Practices:

• The app provides guided meditation sessions led by experienced instructors, allowing
users to engage in mindfulness practices aimed at calming the mind, reducing stress, and
increasing focus.

• Various meditation techniques, such as breath awareness, body scan, loving-kindness

meditation, and mindfulness of emotions, are offered to cater to different preferences and
needs.

2. Cognitive Enhancement Exercises:

• Clarity incorporates brain-training games and exercises designed to improve cognitive

function, memory, and mental agility.

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• These exercises may include puzzles, memory games, attention tasks, and other
activities scientifically proven to enhance cognitive abilities over time.

3. Daily Reflection and Goal Setting:

• Users are encouraged to engage in daily reflection exercises to assess their mental state,
identify areas of improvement, and set achievable goals.

• The app provides tools for tracking progress, setting reminders, and adjusting goals
based on individual preferences and priorities.

4. Sleep Optimization Tools:

• Recognizing the crucial role of sleep in maintaining mental clarity and overall well-
being, the Clarity app offers resources to help users improve their sleep quality and optimize
their sleep routines.

• Features may include sleep tracking, relaxation exercises, bedtime routines, and
personalized recommendations for better sleep hygiene.

5. Stress Management Techniques:

• To address the pervasive issue of stress in modern life, the app offers a variety of stress
management techniques and coping strategies.

• These may include deep breathing exercises, progressive muscle relaxation,

visualization techniques, and tips for managing stressors effectively.

6. Personalized Recommendations and Insights:

• Clarity utilizes data analytics and machine learning algorithms to analyse user
behaviour, preferences, and progress.

• Based on this analysis, the app provides personalized recommendations, insights, and
feedback to help users optimize their usage and achieve their mental clarity goals more
effectively.

Benefits of Using Clarity App:

1. Improved Mental Clarity and Focus:

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• Regular use of the Clarity app can help users cultivate greater mental clarity, enhance
focus, and sharpen cognitive abilities over time.

• By incorporating mindfulness practices, cognitive training, and stress management

techniques, the app empowers users to harness their mental faculties more effectively in
various aspects of life.

2. Reduced Stress and Anxiety:

• The app offers valuable tools and resources for managing stress, reducing anxiety, and
promoting emotional well-being.

• Through guided meditation, relaxation exercises, and stress-reduction techniques, users

can learn to cultivate a greater sense of calm and resilience in the face of life's challenges.

3. Enhanced Sleep Quality:

• By providing insights into sleep patterns and offering personalized recommendations for
better sleep hygiene, Clarity helps users improve their sleep quality and optimize their
restorative sleep routines.

• Better sleep quality not only contributes to improved mental clarity and cognitive
function but also enhances overall health and well-being.

4. Increased Productivity and Performance:

• With its focus on mental clarity, focus enhancement, and stress management, the Clarity
app can have a positive impact on users' productivity and performance in various domains.

• By equipping users with the tools and techniques to optimize their cognitive function
and manage distractions more effectively, the app empowers them to achieve their goals with
greater efficiency and effectiveness.

Considerations for Users:

1. Commitment to Practice:

• While the Clarity app offers valuable resources and tools, achieving meaningful results
requires consistent practice and commitment from users.

• Incorporating mindfulness, cognitive training, and stress management techniques into

one's daily routine may take time and effort, but the long-term benefits can be significant.

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2. Compatibility and Accessibility:

• Users should ensure that the Clarity app is compatible with their devices and operating
systems to ensure a seamless user experience.

• Accessibility features, such as customizable settings, audio descriptions, and language

options, may also be important considerations for users with diverse needs.

3. Privacy and Data Security:

• As with any app that collects user data, privacy and data security are important concerns
for users of the Clarity app.

• Users should review the app's privacy policy, understand how their data is collected,
used, and protected, and make informed decisions about sharing personal information.

4. Integration with Other Practices:

• While the Clarity app offers a comprehensive suite of features and resources, users may
benefit from integrating its practices with other wellness strategies and modalities.

• Combining mindfulness practices with physical exercise, healthy nutrition, and social
connections can create a synergistic effect that enhances overall well-being.

5. Background:

6. Begin by providing some context about the app. Discuss its inception, the development
team behind it, and any notable achievements or milestones. Consider touching upon the
market need that Clarity addresses and how it stands out among its competitors.

7. Features and Functionality:

8. Break down the key features of the Clarity app. This section can include details about
the user interface, navigation, and any innovative functionalities that set it apart. Discuss how
these features cater to the needs of the target audience and contribute to the overall user
experience.

9. User Experience:

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10. Explore the user experience in detail. Discuss the app's ease of use, responsiveness, and
accessibility. Include user testimonials or reviews to provide a well-rounded perspective on
how individuals interact with and benefit from the app.

11. Security and Privacy:

12. Evaluate the security measures implemented by Clarity to safeguard user data. Discuss
any privacy features and policies in place to ensure user trust and compliance with data
protection regulations.

13. Monetization Model:

14. Examine how Clarity sustains itself financially. Explore its monetization model, whether
it's through subscriptions, advertisements, in-app purchases, or a combination of these.
Consider the cost and value proposition for users.

15. Case Studies or Success Stories:

16. If available, include case studies or success stories of individuals or businesses that have
benefited significantly from using the Clarity app. This could provide real-world examples of
the app's positive impact.

17. Updates and Future Developments:

18. Discuss any recent updates or improvements to the Clarity app. Explore the
development team's roadmap and vision for the future. This section can give readers insights
into the app's commitment to continuous improvement and innovation.

19. Community and Support:

20. Examine the community around the Clarity app. This could include user forums,
customer support responsiveness, and any initiatives that foster a sense of community among
users.

21. Conclusion:

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 FAQs

What is Clarity App?

Clarity App is an online counselling platform that provides emotional support to individuals.
Here you can freely talk to a listener about your feelings in private over chat, call or video
call. Your identity is hidden and the listener will ensure to make you feel better :)

When do people use Clarity App?

People mostly use Clarity App when they are moving through a breakup, a relationship issue,
feeling lonely or when they are broken and need emotional support or online counselling. Most
people start to feel happier right after 10 minutes of talking on the Clarity App :)

Who is a Listener?
Listeners are people on Clarity App who have seen tough times in their lives and can actively
listen to your problems and feelings and make you feel better.

Conclusion:

In summary, the Clarity app is envisioned as a comprehensive tool designed to support users in
cultivating mental clarity, enhancing focus, and improving overall well-being. By incorporating
mindfulness practices, cognitive training exercises, stress management techniques, and sleep
optimization tools, the app aims to empower users to harness their mental faculties more
effectively and lead healthier, more fulfilling lives. However, achieving meaningful results
requires commitment, consistency, and a holistic approach to wellness. Users should carefully
consider their individual needs, preferences, and goals when incorporating the Clarity app into
their daily routine, and seek support and guidance as needed to maximize its benefits.

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OBJECTIVE OF THE COMPANY

The objectives of a "Clarity Application" can vary depending on its specific purpose, target
audience, and features. However, here are some potential objectives that such an application
might aim to achieve:

1. Enhancing Communication Clarity: The primary objective could be to improve the

clarity of communication in various forms, including written text, verbal communication, and
visual presentations.

2. Identifying and Resolving Ambiguity: The application may aim to identify and resolve
ambiguity in language, helping users to express themselves more clearly and effectively.

3. Improving Document Readability: Another objective might be to enhance the readability

of documents by offering features that analyze and suggest improvements to sentence structure,
language choice, and formatting.

4. Facilitating Effective Public Speaking: For verbal communication, the application could
provide tools and feedback to help users improve their public speaking skills, including speech
patterns, pace, and articulation.

Social media marketing tools:

Besides research tools, various companies provide specialized platforms and tools for social
media marketing:

• Social media measurement

• Social network aggregation

• Social bookmarking

• Social analytics

• Automation

• Social media

• Blog marketing

Different Methods of Social Media Marketing

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Social network marketing is popularly called as Internet marketing. Today you can find many
ways for internet marketing. Many people who enter this online marketing are less worried
because of its guaranteed success. If you see in Internet totally all types of products has been
marketed online without much effort. Internet attracts many business people to promote their
business online. Social network marketing is grown to such a height that today many people
can't earn without it.

Some of the most recognized network marketing tools are Face book, My Space and
LinkedIn. Twitter became regular place for people who have newly entered the field of social
network marketing.

1. Blogging: When you start Blogging or posting your data about any product, you can
see less response from clients. Later it will become big business via blog. Websites
and blogs are most powerful tools for social network marketing when matched with
other networking tools. Blog is an amazing tool which provides many other facilities
in addition to just marketing your business. It also helps you to communicate with
other clients in case if you have any problems.

2. Personal website or blog: It is important to have private website if you are a

freelancer. Your website will help your clients to know about you and it will make
them clear that you are a serious freelance marketer and help to make huge revenue
via online marketing.

3. Article selling: It is also best and cheap internet marketing method. It is a mode of
advertising our trade just by writing articles and attracting endless number of users
across world. We usually sell our articles to different article database websites and
article directories. Today it provided free business to many advertisers and publishers
and they are really benefited through their articles.

4. Email sending: Electronic mail sending is the best way to marketing. Collect list of
email addresses through portfolio websites and email about your business to all
internet users. Your Email should be attractive in such a way that your recipient will
be impressed to get back to you.

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5. Use social networking websites: Social networking websites like Twitter, face
book can be used to promote your sales. These provide best platform for all who are
thinking of online marketing.

6. Video promotion: Use several video distribution websites for your marketing.
These websites uploads your service to the whole world. All that you need to do is film a
video about marketing and send it to video uploading sites like You Tube. It seems it is the
easiest way of marketing than any other modes since many people will be interested in view
videos rather than word form of advertisement.

7. Press Release or media release: It attracts several public clients and increases
relationship among them.

8. Search Engine Optimization: It improves the traffic to your website by providing

quality web content. It uses RSS feeds and many SEO techniques.

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 Social networking websites and blogs:

Social networking websites allow individuals to interact with one another and build
relationships. When products or companies join those sites, people can interact with the
product or company. That interaction feels personal to users because of their previous
experiences with social networking site interaction

Social networking sites and blogs allow individual followers to ―retweet‖ or

―repost‖ comments made by the product being promoted. By repeating the message, all of
the user ‘s connections are able to see the message, therefore reaching more people. Social
networking sites act as word of mouth. Because the information about the product is being
put out there and is getting repeated, more traffic is brought to the product/company.

Through social networking sites, products/companies can have conversations and interactions
with individual followers. This personal interaction can instil a feeling of loyalty into
followers and potential customers. Also, by choosing whom to follow on these sites, products
can reach a very narrow target audience.

Social media Engagement

In the context of the social web, engagement means that customers and stakeholders are
participants rather than viewers. Social media in business allows anyone and everyone to
express and share an opinion or idea somewhere along the business ‘s path to market. Each
participating customer becomes part of the marketing department, as other customers read
their comments or reviews. The engagement process is then fundamental to successful social
media marketing.

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Implications on traditional advertising:

Minimizing use

Traditional advertising techniques include print and television advertising. The Internet had
already overtaken television as the largest advertising market. Websites often include banner
or pop-up ads. Social networking sites don ‘t always has ads. In exchange, products have
entire pages and are able to interact with users. Television commercials often end with a
spokesperson asking viewers to check out the product website for more information. Print ads
are also starting to include barcodes on them. These barcodes can be scanned by cell phones

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and computers, sending viewers to the product website. Advertising is beginning to move
viewers from the traditional outlets to the electronic ones.

Leaks

Internet and social networking leaks are one of the issues facing traditional advertising. Video
and print ads are often leaked to the world via the Internet earlier than they are scheduled to
premiere. Social networking sites allow those leaks to go viral, and be seen by many users
more quickly. Time difference is also a problem facing traditional advertisers. When social
events occur and are broadcast on television, there is often a time delay between airings on
the east coast and west coast of the United States. Social networking sites have become a hub
of comment and interaction concerning the event. This allows individuals watching the event
on the west coast (time-delayed) to know the outcome before it airs.

Social media marketing mishaps

Social media marketing provides organizations with a way to connect with their customers.
However, organizations must protect their information as well as closely watch comments
and concerns on the social media they use. A flash poll done on 1225 IT executives from 33
countries revealed that social media mishaps caused organizations a combined $4.3 million in
damages in 2010.The top three social media incidents an organization faced during the
previous year included employees sharing too much information in public forums, loss or
exposure of confidential information, and increased exposure to litigation.

An example of a social media mishap includes designer Kenneth Cole's Twitter mishap in
2011. When Kenneth Cole tweeted, "Millions are in uproar in #Cairo. Rumour is they heard
our new spring collection is now available online at [Kenneth Cole's website]”. This
reference to the 2011 Egyptian Revolution drew objection from the public.

General Social Networking Statistics:

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62% of adults worldwide now use social media

Social networking is most popular online activity, with 22% of time online spent on channels
like Facebook, Twitter and Pinterest

65% of the world ‘s top companies have an active Twitter profile

90% of marketers use social media channels for business, with 93% of these rating social
tools as ―important‖

43% of marketers have noticed an improvement in sales due to social campaigns

72% of marketers who have worked in social media for three or more years said that they saw
a boost in turnover due to social channels (the longer you ‘re working in it the better you get)

91% of experienced social marketers see improved website traffic due to social media
campaigns and 79% are generating more quality leads.

The average time spent by marketers on social media is 1-5hrs per week for those just getting
started and 6+ hours per week for those with 3+ years of experience

The most popular social networking tool for marketing is Facebook – being used by 92%,
followed by Twitter (84%), LinkedIn (71%) and blogs (68%)

LinkedIn is 4X better for B2B lead generation than Facebook and Twitter

Only 10% of marketers are actively monitoring social media ROI Only 22% of businesses
have a dedicated social media manager 23% of Fortune 500 companies have a public-facing
corporate blog

58% of Fortune 500 companies have an active corporate Facebook account, 62% have an
active corporate Twitter account

47% of customers are somewhat likely to purchase from a brand that they follow or like

SWOT ANALYSIS: SOCIAL MEDIA

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Strengths:

Large market reach or penetration and it‘s Very useful if you are setting up a digital
engagement strategy (to new people, young people).Social media builds a conversation and
converse with others and build close networking bonds which share quick information
exchange. It lets you follow and connect with people/groups that interest you – but are not
necessarily your friends (as with Facebook). Authors, celebrities, co-workers, colleges,
organizations etc. The campaigns are generally Cost-effective in the sense most of the
platforms are free. They just demand time, there is a Human factor: Your ―brand‖ becomes
more HUMAN. Media exposure can be another strength of this. While Twitter is in a strong
market position in micro- messaging. Facebook is the only real competitor here – and they
attract users for different reasons. It helps to Build strong, long term relationships through
online social networking, at a faster pace than just relying on traditional face-to-face
networking and Gets tons of publicity. The industry Has developers creating hundreds of
applications around its API. It is totally Resembled.

Weaknesses:

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Tough to train or convince management team/group members on social media principles as

A lot of ―Why Bother‖ from most mainstream (i.e. Facebook users) people are there.
The industry has low retention rate. Only 40%. Lacks tools or resources to track and monitor
social media campaign results. There is concern about information leakage, liability, security,
and management also.

Effort vs results: Even if it is more measurable than other channels, it is difficult

(especially for small business operations) to balance the effort put on social media against the
results obtained

Consistency: Engaging with your audience at a direct level means more efforts in terms of
keeping a consistent message/ corporate image

Making up for mistakes: The time-frame to correct errors that affect your audience is
less. Because you are heavily exposed, your company has to take action more promptly than
if you weren‘t (especially if people are having conversations about your brand, you will have
to engage and clarify)

Blocked at many work sites: management sees it drops productivity; hurts bottom line

Opportunities:

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• Creating/joining online presence on sites where the company currently doesn‘t exist,
Great opportunity for individuals and organizations to connect and exchange
information. It opens a New target or niche markets that are untapped: students, the
public.

• Partnerships with other groups, organizations, schools, government, etc Penetration

into a new geographical market quickly

• Recruitment of interested new members, students, public support and allows you to
build short and long term relationships with prospects. It humanizes the ‗brand‘ and
makes the recruitment process more personal.

• Can gain deep insights into real-time trends, news, and all of us; ―be the pulse of the
internet‖ as said by Founder Biz Stone

• Integration into real-time games, media, and apps. We‘ve barely scratched the surface
so far on what‘s possible. Twitter as real time infrastructure.

• It may become the dominant way for businesses to communicate with their customers
as quick delivery, branding opportunities, and enhanced marketing opportunities are
there.

• Being present where stuff happens: People research for info/products/services online
and value more the opinion of other individuals than whatever a company may say
about their own offer. If your company is present in an interactive environment like
social media, the opportunities for engagement, conversion and most importantly
clarification of doubts regarding your brand, are countless.

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Threats:

Competitor is going after the same space or same audience with similar campaign and the
question also arises whether the current campaign sustainable, can it continue? There can be
threat of Attitudes on privacy: while lately it seems everyone is willing to share the most
intimate as well as mundane details of their life – there could easily be a backlash against this
trend. We‘ve all heard of a few embarrassing stories about over-sharing online, and a few
highprofile examples might make people rethink their habits. Micro-messaging may just be a
fad.
There‘s nothing inherently awesome about 140 characters. It got too much publicity in a short
time. May get burned out and getting dangerously spammy/porn spammy. The market doesn‘t
have solid revenue model (future advertisements?)

Other social networking sites (MySpace, Tagged, Friend feed, identical, others) may grow
and steal market share and Acquisition by a bigger player (Google) may disappoint early
adopters and loyal users.

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Role of Social Media Marketing in Business :

Creating and developing a website is important for any business. Along with having a
website, you need to expand your online outreach to social media platforms. Social
networking sites such as Twitter and Facebook are essential for maintaining a competitive
edge. Companies that do not have active social media accounts risk missing out on numerous
marketing opportunities.

Interaction with Target Market

One of the key advantages of social media for businesses is that it enables you to interact with
your customers. Going through the tweets and Facebook updates that are posted by your
customer base gives you insight into what they need. This is useful for helping your company
formulate marketing strategies that address their needs.

Improve Responsiveness

Social media eases the process of providing and receiving feedback. If your customers have
concerns or problems with what your business offers, they can let you know in a timely
manner. Social media gives customers a convenient and accessible way to express what they
feel and gives companies a chance to respond. With such platforms, businesses are able to
view complaints and assure their customers that their problems will be dealt with.

Competition

If your competitors are already using social media accounts for marketing and engaging their
customers, you need to ensure that you are keeping up with the digital marketing strategies
that are being implemented.

In the competitive world of business, more and more companies are capitalizing on the
benefits of social media. In order for you to be able to boost online traffic to your site and

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increase sales, you need to stay ahead of the competition while providing your customers
with the best products and services.

Effective Marketing

The social networking nature of platforms such as LinkedIn and Twitter generates interest
among followers who are more responsive to them than a blatant marketing approach. You
can use social media creatively to advertise your products and services without making your
customers feel like they are overwhelmed by your marketing campaigns.

Advertisements strategically placed within informative posts are an effective way to spread
the word about your business. Social media spreads awareness about your business while
giving you the chance to constantly remind them about the products and services that you
offer.

Find Customers

Hashtags and keywords are useful for helping you identify potential customers who are
interested in what you are selling. After finding prospective customers, you can simply direct
them to your account where they fill out more about your business.

Affordability

Managing your social media accounts is a cost effective way to promote your business by
using affordable social media marketing campaigns that strengthen your company's online
visibility. Social media does not require an extensive budget, which makes it fair for small
businesses that are competing with well-known brands.

Database

DBA services provide service delivery solutions that are flexible enough to meet the diverse
needs of different companies. Emphasis is placed on the management and support of
databases from remote locations while catering to the specified needs of various customers.
Services are available for different database environments to provide a dependable, secure
and expert approach to database management.

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Social Environment

A social networking forum efficiently creates a social environment for you and your
customers. Such a forum enables you to acquire important feedback regarding your business.
Social media serves the purpose of making it easier for consumers to find out and distribute
information about different brands, products and services.

A significant percentage of customers that relies on the internet to search for products have
discovered specific companies through social media. If the opinions and reactions of your
consumers matter to you, going social is necessary.

Informative

Social media is informative and gives you access to what your competition is up to as well as
what customers are posting online about products and services. This gives you better insight
into the market and various factors that affect your industry.

Online Presence

Social media has gradually evolved into an integral aspect of people's daily lives. From
sharing details about lunch to ranting about bad service, people discuss virtually everything
about their lives. Several people visit social networking sites each day and businesses need to
maximize on their online presence.

Statistics indicate that the way people utilize social media and interact online influences their
purchasing decisions. With more consumers choosing to make their purchases online, their
approach to shopping has drastically changed. This makes it necessary for retailers to
incorporate social media and adapt to the changes that have affected advertising and
marketing in general.

Importance of Getting Social

Social media sites let you know what is popular. They also provide a platform for people to
talk about pertinent issues and what they prefer. Social media was initially personal but has
extended to the business realm. It plays an essential role in marketing strategies by increasing
traffic and serving as a part of your SEO strategy.

34
Businesses need to work on their social skills and how they interact with their customers
online for the best results. Success in social media marketing involves being strategic and
innovative. Social media drives traffic with referrals and the additional advantage of taking
up a considerable amount of time spent online. Marketers are becoming increasingly aware of
the need to allocate time and resources to social media sites.

Communication and Branding

• Communication is vital for the success of any business and engaging your customers
regularly helps to enhance your image. Social networks allow you to interact and deal
with your customers on a personal level.
• When your brand gets involved in conversations, customers view it as approachable,
responsive and accessible. This type of exposure positively influences how you are
perceived and makes customers more receptive to the information that you share.
• Both social profiles and websites can help improve your branding efforts. Your
existing and prospective customer base will be able to identify your brands'
characteristics based on how you interact on social media.

Social Media for Business Growth

A significant amount of social media activity is carried out through mobile devices. Make
sure that your social media strategy is compatible with mobile devices to guarantee a
worthwhile user experience. Social media sites continue to gain popularity at a rapid rate and
it is important for small and growing businesses to use them to advertise and market what
they offer.

35
What is the Scope of Social Media in India?

The scope of social media in India is immense and increasing rapidly. It is the 10th biggest
economy and also has the 2nd largest population in the world. A survey in 2019, which
includes the top businesses admitted that 15-20% of their marketing budget is allocated for
social media advertising. From that, it is understood the importance of social media in brand
advertising.

There will not be any person who doesn’t know what social media is. Isn’t it? But many
individuals may not know how it is important in digital marketing and how social media
marketing can enhance career growth. Based on the Statista analysis it is been found that the
number of users of the social network in India will be 258.27 million. It is a drastic rise from
approximately 168 million users in 2016.

India is encountering development in the number of mobile users; regardless it contains just
16 percent of the nation’s aggregate populace with access to the web. In addition, it is
assessed that India’s web clients will end up noticeably the world’s biggest web base, after
China and the US.

As smartphones and internet develop in the nation, more organizations will concentrate on
giving a consistent shopper involvement with promo offers, mobile updates, events and
contents based on the conduct and interests. Moreover, with the ascent of WhatsApp and
Facebook for organizations, brands will concentrate on additionally improving their
advertising efforts to speak with clients specifically where they are destined to be discovered
i.e. on their smartphones.

The normal Indian spends over 28 hours of the week online, which is a cause of immediate
access to a world of data and media readily available. For utilizing the web for different
purposes in life, Indians will keep on relying more on Digital mediums to search for items
and associate with brands on the web. With the developing requirement for visual
information, brands will keep on relying on recordings and pictures which attract the
population.

Social Media Marketing uses Apps, Smartphones, Email, Computers, and Social Networks to
associate and market a message to their potential or existing clients. As more Indians

36
interface with each other through social stages, brands will use these stages to recount stories,
catch consideration and at last, pitch their products or services to individuals. From culture
and decisions to gender and orientation, the key parts of marketing a brand or a business will
keep on evolving digitally in lieu of the present circumstances and future industry trends.

There is no lack of TV, Radio, Outdoor and Print Marketing and Advertising in India and it is
more improbable that these customary mediums will go terminated at any point in the near
future. The scope of social media marketing in India will keep on benefitting from the
innovative, financial and social changes in the nation and Indian organizations should have a
strong marketing methodology set up to receive maximum benefits.

37
 Why is Social Media Marketing a Must for
Every Company?
 Internet, Internet Everywhere!!

As per statistics for the years starting from 1993 till 2015, internet usage by the world
population has been tremendously increased and now 40% of the population is using the
internet. i.e., 3.42 billion users.

It was less than 2% of the world population in 1995. Thus based on these statistics, it is a
compelling statement that the scope of social media marketing India will have a bright future
in the coming years.

 Audience Targeting

Traditional marketing was not able to target a specific audience with demographics and
details. Do you agree with this? Definitely, yes. The marketing of any product aimed at mass
marketing earlier. But today with the emerging trends of digital marketing, there are so many
personalized methods to target the audience.

 Smartphones Era

Every day, mobile phone users are increasing and as per the report by 2019, the number of
mobile phone users will be 5.07 billion. This year it is 4.77 billion users worldwide. Check
the difference within two years!! And most of the mobile phones now are smartphones that
allow customers to get connected with the business anywhere and anytime.

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  High ROI with Less Cost

Social media marketing is a platform that provides high ROI with very less investment. This
is why many small and medium scale organizations rely on social media for their marketing
methods.

“Social Media Marketing (SMM) refers to processes that focus social networks and
applications to publicize brand awareness or to promote specific products”, states Techopedia.

Social Media Platforms :

What comes to mind when you talk about social media platforms? Facebook, Twitter,
WhatsApp, Google+, LinkedIn, YouTube and Instagram. Correct?

The ascent of social media is another important pattern that has been a standout amongst the
most persevering medium of Digital Marketing far and wide. From Facebook and Instagram
to Snapchat and YouTube, the advertisers have begun making and distributing customized
content, stories and channels for entertainment as part of their marketing system.

With the brands having their own app and website which is not mobile-friendly specific, there
arises an overlap with those that have mobile-friendly sites and apps. This is because the
brand which has mobile-friendly sites indicates that they are specifically looking for a
separate channel of engagement. All the marketing channels of social media are popular but
different from each other in marketing through their unique models.

At present, India is the second-biggest client of Facebook and YouTube on the earth and if
this pattern is to be accepted, traditional marketing mediums like TV, Print will soon initiate
social media marketing as being each brand’s pack of marketing cards.

1. Facebook

39
• Facebook has more than 2 billion active users per month and is one of the best media
to connect with friends and family through videos, posts, chats, etc.

• Marketing through Facebook builds trust and it motivates the users to site sign up
instead of selling directly.

• The model of marketing through Facebook includes sharing videos, posts on a page,
promotion of page, location, interest and demography based targeting and paid model
for boosting pages and ads.

2. WhatsApp

• Months active users on WhatsApp exceeds 1300 million as it allows free instant
messaging (personal and group) with more privacy.

• It is suitable for E-commerce, banks, individual service providers, travel and tourism
companies.

• It maps users’ behavioral data by using it as a data repository by Facebook. These are
then used by businesses to focus on relevant products to leads.
Partnerships with various businesses are allowed to communicate directly with users.

3. LinkedIn

• LinkedIn is a business networking site that has approximately 500 million users
monthly and includes professionals and corporate to connect with each other through
job postings and professional knowledge intimating.

40
• This platform is apt for corporate clients, B2B and small to medium-sized companies
to MNCs.

• Marketing models include boosting the post and top menu bar ads.

4. Twitter

• Twitter is a micro-blogging site to connect with the world through tweets below 140
words and videos. It allows freedom of expression of reviews on present issues and
has approximately 328 million active users per month.

• This platform is good for skilled B2C and B2B professionals.

• Brand image can be boosted with conversation and posts can be targeted using
hashtags.

5. Instagram
• Instagram has more than 700 million active users per month and it is used for photo
sharing and is linked with Twitter, FB, and Flickr.

• This is accurate for local businesses, B2C, travel companies, lifestyle brands for
visual contents, and showcasing the company’s picture through pictures.

6. YouTube

• This is one of the best video sharing platforms for local business, entertainment
business, and B2C companies which have 1.5 billion monthly active users.

• Marketing models include entertaining and educative videos to enhance engagement

and if the view is more, you will get more money.

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 7. Quora

• It is a social forum to ask questions and exchange answers for that with 100-200
active users monthly.

• This will fit for education institutes, skilled professionals, teachers and professors as it
can establish authority over a subject through knowledge sharing.

8. Google+

 440 million active users. It helps to post and share blogs, follows a community and
connects with friends.

 This is quite good for local businesses, B2B, B2C, and SMEs.

 Marketing models on Google+ include sharing content to drive more traffic,

networking through Google hangouts.

Some Social Media Tools For Marketers :

1. Social Drift

Used by McDonalds, Sprint and major industry influencers with millions of followers,

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Social Drift is an Instagram marketer’s best friend. The platform automates Instagram
interactions, which help to organically increase follower count. Users just need to provide
Social Drift with information about ideal Instagram followers, and the platform will use
machine learning to engage users through likes, comments and follows. Because of this
engagement, users will frequently follow accounts in return.

In time, Social Drift can dramatically increase the number of high-quality Instagram
followers through the platform’s Instagram bot, named Secure Bot.

2. Buffer

Buffer offers a swift solution for businesses swamped by the multiple social media accounts
they must manage. The application innovates marketing by allowing individuals and
businesses to queue posts for their various accounts. Buffer works for several third-party
extensions, in addition to the regular line-up of social platforms.

Furthermore, the app boasts many powerful tools like photo editing, group collaboration and
detailed data analytics about social media performance. Essentially, Buffer can take a jumble
of social media accounts, organize them and in the process make marketing more
manageable.

3. Sensible

Are you a team managing social media for a lot of different clients? sensible is the tool for
you. sensible has unique inboxes for each brand, accessible by any member of your team, so
communication is streamlined. They also offer a content engine that suggests new material
based on the topics of your profiles and followers. In addition, calendars are fully interactive.
Who said teamwork has to be hard?

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4. Mav Social

Mav Social is a management tool that focuses on graphics and videos for Facebook, Twitter,
LinkedIn, YouTube, Instagram and Tumblr. You can schedule or preview content to any or all
of those platforms. And if you’ve run out of content, simply reschedule. Mav Social also has
features for engagement analytics, collaboration, galleries, image database and campaign
creation. Choose from their 5 plans to get what works best for you.

5. Storyheap

Snapchat’s introduction of Stories in 2013 has rapidly spread the feature across social media,
with many other platforms joining the trend to reap some of its benefits. Storyheap is tailored
for the Story feature, allowing brands to manage their Story straight from the web.

In addition, Storyheap offers in-depth analytics about the current and projected popularity of
a brand’s Story. For now, the app is limited to Snapchat and Instagram, but support for other
platforms is in the works.

6. Unsplash

Having high-quality content and images is crucial; after all, nothing drives away a follower
like poor quality. Unsplash is a database of gorgeous, high-resolution, watermark-free images
that are free for use. You can use the search engine, or browse collections like “Still Life” or
“Photos for Parent Bloggers.”

Once you find an image you want to use, you can either download it or save it in your own
collection for future use. Unsplash allows anyone to have high-quality, high-resolution
images.

7. Canva

Photo and video are highly influential on popular platforms like Facebook, Instagram and
Snapchat. Consequently, marketing teams are often pressured to produce beautiful visuals and
graphics to get attention and increase brand visibility.

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Canva contains plenty of design tools, tutorials, templates and more, so users have the
materials to create almost anything they can conceive. With Canva, marketing teams with
limited experience can still generate stunning content and gather a larger following.

8. Grytics

While many of the resources in this list work on multiple platforms, others excel with one.
Grytics, with its focus on Facebook Groups, is one such application.

The app gathers a wealth of information from the posts and members of specific groups. It
then displays these statistics for businesses to manage these groups or tailor their strategies to
better suit audience interests. Businesses using Grytics can successfully get the most out of
any associated Facebook Groups.

9 Yapto

On Instagram, consumers freely post pictures of brands and products they’ve engaged with.

Wouldn’t it be useful for marketers to be able to easily share these images of consumers using
their products and following their brands?

Yotpo makes this a reality. Its Social Curation feature collects posts relevant to a brand and
helps these businesses contact users for permission to use their posts in advertising. In
addition, Yotpo implements a Shop Now feature in Instagram, letting users buy products seen
in their feed. Yotpo helps businesses make their Instagram accounts more marketable to
consumers.

10. Agorapulse

On the surface, AgoraPulse is a feature-heavy social media management app. Offering

content scheduling and message tracking, the app greatly increases the efficiency for any
business active on social media. However, its in-depth analytics and report-creation features
make AgoraPulse even more effective.

45
Whether businesses need to measure their performance or just want to discuss their social
media traffic with one another, AgoraPulse offers more than enough tools.

11. Bozsum

With social media attracting so much traffic from marketing teams and consumers alike, it
would be helpful for marketers to be able to see how much attention certain topics and types
of content are getting without wading through piles of data. Bozsum’s data analytics allows
its users to do that, with minimal hassle.

Bozsum’s search bar takes in search words and returns a list of relevant links on the internet
and social media. With so much easily accessible information, marketers can quickly
determine the popularity of different types of content and adapt their marketing strategies.

12. Oktopost

Most businesses using third-party applications to enhance their marketing are seeking a
comprehensive boost to all their platforms. Oktopost’s features make this possible.

With powerful data analytics, post scheduling, content curation and discussion tracking, the
application allows businesses to increase their productivity, while at the same time
pinpointing any glaring weaknesses. Oktopost is an invaluable resource for businesses trying
to increase their social media performance.

13. Quuu

Completely automated social media marketing is swiftly becoming a reality. However, there’s
still a place for hand-picked curations, which can resonate more with living, breathing
consumers. Quu offers that experience.

Businesses using Quuu first select their interests from over 300 categories. Then Quuu sends
users a list of recommendations for types of content to post in order to represent those
interests. At that point, businesses can either manually post content or let Quuu take the
wheel.

46
Importantly, all the content suggested by Quuu is hand-reviewed, meaning it has a better
chance of connecting with humans.

14. IFTTT

Most of the platforms in this list offer similar tools, like post scheduling and data analytics;
however, apps like IFTTT operate entirely differently. Running through platform-specific
applets instead of catch-all features, IFTTT offers a much more specialized approach to
marketing.

The app divides its applications into features specific to platforms like Google, iOS,
photography and more. Simply selecting a few of these applets automates their processes,
freeing up precious time for businesses. These features include automatically saving
attachments to Google Drive, backing up texts and sending notifications for person-specific
emails. With IFTTT’s applets, marketing teams can increase their productivity and give
themselves more time to create advertisements.

47
 MARKETING TECHNIQUES

Social media marketing involves the use of social networks, consumer's online brand-related
activities (COBRA) and electronic word of mouth (eWOM) to successfully advertise online.
Social networks such as Facebook and Twitter provide advertisers with information about the
likes and dislikes of their consumers. This technique is crucial, as it provides the businesses
with a "target audience". With social networks, information relevant to the user's likes is
available to businesses; who then advertise accordingly. Activities such as uploading a picture
of your "new Converse sneakers to Facebook" is an example of a COBRA. Electronic
recommendations and appraisals are a convenient manner to have a product promoted via
"consumer-to-consumer interactions. An example of eWOM would be an online hotel review;
the hotel company can have two possible outcomes based on their service. A good service
would result in a positive review which gets the hotel free advertising via social media.
However, a poor service will result in a negative consumer review which can potentially harm
the company's reputation.

Social networking sites such as Facebook, Instagram, Twitter, MySpace etc. have all
influenced the buzz of word of mouth marketing. In 1999, Misner said that word-of mouth
marketing is, "the world's most effective, yet least understood marketing strategy" (Trusov,
Bucklin, & Pauwels, 2009). Through the influence of opinion leaders, the increased online
"buzz" of "word-of-mouth" marketing that a product, service or companies are experiencing
is due to the rise in use of social media and smartphones. Businesses and marketers have
noticed that, "a persons behaviour is influenced by many small groups" (Kotler, Burton,
Deans, Brown, & Armstrong, 2013). These small groups rotate around social networking
accounts that are run by influential people (opinion leaders or "thought leaders") who have
followers of groups. The types of groups (followers) are called: reference groups (people who
know each other either face-to-face or have an indirect influence on a persons attitude or

48
behaviour); membership groups (a person has a direct influence on a person's attitude or
behaviour); and aspirational groups (groups which an individual wishes to belong to).

Marketers target influential people on social media who are recognised as being opinion
leaders and opinion-formers to send messages to their target audiences and amplify the
impact of their message. A social media post by an opinion leader can have a much greater
impact (via the forwarding of the post or "liking" of the post) than a social media post by a
regular user. Marketers have come to the understanding that "consumers are more prone to
believe in other individuals" who they trust (Sepp, Liljander, & Gummerus, ). OL's and OF's
can also send their own messages about products and services they choose. The reason the
opinion leader or formers have such a strong following base is because their opinion is valued
or trusted (Clement, Proppe, & Rott, 2007). They can review products and services for their
followings, which can be positive or negative towards the brand. OL's and OF's are people
who have a social status and because of their personality, beliefs, values etc. have the
potential to influence other people (Kotler, Burton, Deans, Brown, & Armstrong, 2013). They
usually have a large number of followers otherwise known as their reference, membership or
aspirational group (Kotler, Burton, Deans, Brown, & Armstrong, 2013. By having an OL or
OF support a brands product by posting a photo, video or written recommendation on a blog,
the following may be influenced and because they trust the OL/OF a high chance of the brand
selling more products or creating a following base. Having an OL/OF helps spread word of
mouth talk amongst reference groups and/or memberships groups e.g. family, friends, work-
friends etc. (Kotler, Burton, Deans, Brown, & Armstrong, 2013). The adjusted
communication model shows the use of using opinion leaders and opinion formers. The
sender/source gives the message to many, many OL's/OF's who pass the message on along
with their personal opinion, the receiver (followers/groups) form their own opinion and send
their personal message to their group (friends, family etc.) (Dahlen, Lange, & Smith, 2010).

The platform of social media is another channel or site that business' and brands must seek to
influence the content of. In contrast with pre-Internet marketing, such as TV ads and
newspaper ads, in which the marketer controlled all aspects of the ad, with social media,
users are free to post comments right below an online ad or an online post by a company
about its product. Companies are increasing using their social media strategy as part of their
traditional marketing effort using magazines, newspapers, radio advertisements, television
advertisements. Since in the 2010s, media consumers are often using multiple platforms at the

49
same time (e.g., surfing the Internet on a tablet while watching a streaming TV show),
marketing content needs to be consistent across all platforms, whether traditional or new
media. Heath (2006) wrote about the extent of attention businesses should give to their social
media sites. It is about finding a balance between frequently posting but not over posting.
There is a lot more attention to be paid towards social media sites because people need
updates to gain brand recognition.
Therefore, a lot more content is need and this can often be unplanned content.

Planned content begins with the creative/marketing team generating their ideas, once they
have completed their ideas they send them off for approval. There is two general ways of
doing so. The first is where each sector approves the plan one after another, editor, brand,
followed by the legal team (Brito, 2013). Sectors may differ depending on the size and
philosophy of the business. The second is where each sector is given 24 hours (or such
designated time) to sign off or disapprove.

If no action is given within the 24-hour period the original plan is implemented. Planned
content is often noticeable to customers and is un-original or lacks excitement but is also a
safer option to avoid unnecessary backlash from the public. Both routes for planned content
are time consuming as in the above; the first way to approval takes 72 hours to be approved.
Although the second route can be significantly shorter it also holds more risk particularly in
the legal department.

Unplanned content is an 'in the moment' idea, "a spontaneous, tactical reaction." (Cramer,

2014). The content could be trending and not have the time to take the planned content route.
The unplanned content is posted sporadically and is not calendar/date/time arranged
(Deshpande, 2014). Issues with unplanned content revolve around legal issues and whether
the message being sent out represents the business/brand accordingly. If a company sends out
a Tweet or Facebook message too hurriedly, the company may unintentionally use insensitive
language or messaging that could alienate some consumers. For example, celebrity chef Paula
Deen was criticized after she made a social media post commenting about HIV-AIDS and
South Africa; her message was deemed to be offensive by many observers. The main
difference between planned and unplanned is the time to approve the content. Unplanned

50
content must still be approved by marketing managers, but in a much more rapid manner e.g.
1–2 hours or less. Sectors may miss errors because of being hurried. When using unplanned
content Brito (2013) says, "be prepared to be reactive and respond to issues when they arise."
Brito (2013) writes about having a, "crisis escalation plan", because, "It will happen".

The plan involves breaking down the issue into topics and classifying the issue into groups.
Colour coding the potential risk "identify and flag potential risks" also helps to organise an
issue. The problem can then be handled by the correct team and dissolved more effectively
rather than any person at hand trying to solve the situation.

51
 Chapter-2

RESEARCH METHODOLOGY

52
 Research Objectives

Research methodology refers to the systematic method consisting of enunciating the

problem, formulating hypothesis, collective facts or data, analyzing the facts and reaching
certain conclusion either in the form of solutions towards the concerned problem or in
certain generalization for some theoretical formulation.

Primary objective

 To study the SEO process adopted by Clarityapp.in

 To understand the social media marketing strategies adopted by clarity app.

 To increase the traffic on the app through social media influemcers.

Secondary objective

 To find out the budget spent on social media marketing by respondents in Delhi
NCR
 To know the social media marketing activities, which are used by respondents to
promote their product and service
 To find the competitive analysis of social media marketing of the company.
 To know the readiness of respondents to switchover from traditional marketing to
social media marketing

 To know the perception of effectiveness of social media marketing to promote

business

53
  To know the of cost analysis of social media marketing

Research Design
The research design is Descriptive in nature. The research design is a blueprint for
fulfilling the objectives & answering the questions. Selecting the research design is
complicated due to availability of large variety of methods, techniques, procedures,
protocol and sampling plans. So to understand and describe the current market
phenomena for Awareness and growth of digital marketing among the Consumers,
DESCRIPTIVE RESEARCH DESIGN has been applied in Quantities research. In
that CROSS SECTIONAL STUDY has been applied, as units are measured from a
sample of the population.

Sources of Data

Primary Data

The data which is collected from first-hand experience is known as primary data. This
data serves as the main source of data for any research based project work.
The data can be collected in many ways as mentioned below:

 Questionnaires

 Personal Visit, etc.

54
Secondary Data
Secondary data consist of published material, or any other reference material which can be useful in
the particular project. The source of secondary data are many such as, Research paper, internet. In our
survey, we have collected information from websites

Collection Method
The data collection method used in this research is survey method. Here the data are
systematically recorded from the respondents. Face to face informal interviews
were done for data collection. At the end of the questionnaire the visiting card of
respective respondent was taken for reference purpose. Questionnaire is been used
as form of research instrument and it is the interviewer Administered.

Sample
Our sample is industrialist of Delhi-NCR region. We have conducted a survey of

100 samples to know the awareness and perception of Social Media Marketing.

Sampling Method
In our study, we had used judgmental sampling method as our sample was
decided on the basis of two criteria. 1) Sample selected must be from geographical
area of Delhi NCR. 2) Sample must have industrial business & doing marketing of
their product & services.

Data Collection Instrument

For the collection of data, we have used Structured Questionnaire.

Limitations of Study
Our Study was limited to Delhi-NCR only.

55
Chapter-3
DATA ANALYSIS

&
FINDINGS

56
RESPONSES

1. Do you think social media is the most sought after method adopted by
entrepreneurs’ young and old in the field of marketing, advertising, brand
building, promotions?

57
Options Number of responses Percentage
Yes 81 90%
No 9 10%

Social media has taken over the world in every sense. In the field of marketing,
advertising, brand building, promotions social media is the most sought after method
adopted by entrepreneurs’ young and old. 90% people agree with it but 10% of them
still believe in the traditional way of marketing.

Which is the most effective solution for brand promotion?

58
Options Number of responses Percentage
Social Media 66 73%
Print Media 24 27%

Marie Swift suggests that placing an advertisement in the print media is not the best
solution for brand promotion. The problem with traditional mass advertising
according to Marie is that, these media appeal to a wide range of people who may
not even be interested to know who we are. 73% of the people agree with it while rest
is still thinking print media has its own significances. Someone said “print media
is the only media which has the highest reach as it is read by the old and young
population.”

Do you think social media marketing will help the firms to find their
potential customers?

59
 Maybe

Options Number of responses Percentage

Yes 63 70%
No 9 10%
Maybe 18 20%

Promotions and brand building must be done with people whom we think are
potential customers for our business. This can be achieved by channelizing a greater
part of promotion and advertising budget for activities such as networking,
volunteering, hosting events and so on. Out of these methods, networking is the best
that suits the need of the time. With the technological advancements in today’s world,
it is fairly easy to be connected with the outside world with the help of social
networking sites. Yes, most of the people agree with it.

Which social networking site are you most familiar with?

60
 Number of responses Percentage
LinkedIn 18 20%
Facebook 24 27%
Twitter 6 7%
YouTube 15 17%
My Space 3 3%
Most of the above 24 27%

In today’s world there are many social networking sites which are helpful for the
mass marketing. The objective of this question was to find the website which is
the most popular one. Most of the people are familiar with Facebook, LinkedIn
then YouTube.
Many of them are familiar with most of the social networking sites.

61
 Do you think the relative cost is much lesser as compared with traditional
advertising?’

Options Number of responses Percentage

Yes 51 57%
No 24 27%
Depends 15 17%

More than 50% people think relative cost is much lesser as compared with traditional
advertising while more less than 30% think it is not. The studies say that the relative
cost is lesser as compared the social media marketing with traditional advertising.

62
 Is social media helpful for B2B firms in generating new sales/clients?

Options Number of responses Percentage

Yes 57 63%
No 15 17%
It depends how reputed the 18 20%
firm is.

Social media helpful for both B2B and B2C firms in generating new sales/clients.
63% of the people agree with it. While others think in B2B everything is taken

63
place in a formal way so it’s not possible to generate new sales through the social
media.

“Social media can be effectively used for various B2C clients to increase
sales.” Do you agree?

Partiall
y

Options Number of responses Percentage

Yes 63 70%
No 9 10%
Partially 18 20%

64
70% of the people agree with this because most of the people are familiar with social
networking sites and they frequently visit these sites.

Which one do you think is the most effective social networking site for
online marketing?

LinkedI
n

Twitte
r

Faceboo
k

Options Number of responses Percentage

Twitter 21 23%
Facebook 60 67%

65
LinkedIn 9 10%

It shows that most of the people are familiar with Facebook in comparison with
other sites like Twitter and LinkedIn. Cab providers like Ola Cabs and Taxi For Sure
are more active in Twitter than facebook. So it depends on different industries.

Do you follow your favourite brands on social networking sites like

Facebook, twitter and LinkedIn?

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 26%

74%

Options Number of responses Percentage

Yes 78 87%
No 12 13%

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Most of the people do follow their favourite brands in Facebook and twitter to know
about their offerings and all.

If yes, why do you follow them?

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 Number

15
24

51

Just because you like those brands You’re very keen to know about
their new offerings. To know how well they are in marketing.

Options Number of responses Percentage

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Just because you like those brands 24 27%
You’re very keen to know about 51 57%
their new offerings.
To know how well they are in 15 17%
marketing.

27% of people follow their favourite brands just because you like those brands. 57%
are very keen to know about their new offerings while 17% follow to know how well
they are in marketing.

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 Chapter-4

CONCLUSION SUGGESTIONS

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 CONCLUSIONS

Social media is working more as a search engine these days because people trust
people rather trusting companies. Also people think that it would be cheaper to buy
from the people directly rather than going to the company website. Hence, an area of
interest is searched on a social media and concerned people are found and
communicated with. Social media marketing creates a positive effect on many
business markets such as financial institutions, travel and tourism businesses,
retail businesses, knowledge businesses, entertainment industry, and so on. Since
the process of social media marketing saves money, time and is highly engaging
and interesting social media marketing seems to be the next big thing to hit
the world as a whole.

One of the biggest advantages of social media marketing as opposed to

traditional advertising is that potential customers can be precisely targeted. For
example, in Facebook, if a person species that his area of interest is interior
designing; his home page would have advertisements of interior designers on it.
Thus, it doesn’t seem to be a hassle for the customer because they would
definitely want to see those advertisements. As for the business owner, he/she needs
to pay only if a person clicks on his/her advertisements. Thus it is a win- win
situation for both the business owner and the customer.

Similarly small business start-ups should utilize the endless opportunities provided
by social media sites such as Facebook, Twitter and LinkedIn. The biggest
advantage for small business start-ups is that the amount of money to be spent on
advertisements can be massively cut down and brand building can be done
effectively. As in LinkedIn which is customisable, more than one products being sold
by the same company can also be marketed. This works perfectly for B2B clients
who cater to more than one product from the same verticals.

In fact social media sites themselves are changing at a fast pace to keep up with
the marketing trend that is present today. Though LinkedIn was started for
professional networking, it has added much functionality recently which makes

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it an attractive platform for business development. Likewise although Facebook
is considered as a medium for personal space, it is changing at a rapid pace to cater
to the needs of businesses as well. More companies are trying to market their products
through Facebook. Twitter is least preferred social networking website used for
business development. The main reason for this is that Twitter is more
demanding in terms of frequent tweets and more time should be spent on it to respond
to customer queries. However, Twitter is also changing to cater to business
development needs. Marketing Week (2012) reports that Twitter now provides
various tools for gauging the impact of promoted tweets. Now brands who want to
advertise on Twitter can customise their advertisements on the basis of what is
working for them. Thus all popular sites are into marketing and it can be seen as a
good sign of opening the horizons for a new way of marketing which cheaper,
greener and more effective.

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 Suggestions

From this report it can be concluded that social media presence is inevitable in the
coming years. Not only that social media is useful as a marketing tool, it has
become the order of the day to be present in social media. Therefore this report
recommends all kind of businesses- small scale, large scale, business to business
clients, business to consumer clients, manufacturing industries and so on to be
actively present in the social media. An important fact to be kept in mind in this
context is that most social networking sites have a cyclic growth. It starts from
minimum, attains a maximum and goes down to a minimum again. Thus, this is
the perfect time to invest time and resource in popular social media sites such as
Facebook, Twitter and LinkedIn. Owing to the relatively small amount of
investment, it is not a high risk investment as the usage of social media will come to
a minimum only gradually.

In comparison with traditional advertisements, social media marketing caters to a more

focussed group of people and thus can yield better results. This does not mean that
companies should stop using traditional media and start using online and social media
alone for advertisements. This may result in disastrous results. An important thing to be
kept in mind is that when we say one in every seven people are on Facebook, there can be
millions of duplicate accounts and almost half of the total number of accounts is not
being accessed every day. This limits the chances of meeting new prospects and thereby
causes a hindrance for generating new business leads. Also still the remaining people of the
world are relying on traditional media which means that we can’t ignore them. Therefore
the best solution is to combine both traditional and social media for marketing
(Wakolbinger, ). This will bridge the gap between those people who are active on social
media sites and those who are still relying on traditional media. Companies must be
careful in selecting particular adverts for particular media. A company which sells clothes
may have to rely on social media for advertising their clothes for people of the age group 15-
50 whereas they still have to depend upon traditional advertisements like TV, radio and
print media for the

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rest of the age group population. Thus effective combination of social media
adverts and traditional adverts will result in better results.

The online presence of firms must be frequently updated and it must be linked
with each other and with the company website. It must be maintained well and
only relevant posts must be updated. Small businesses should embrace this
wonderful technology and reap the benefits of being on the social media for
marketing.

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 BIBLIOGRAPHY

Websites
https://clarityapp.in/

1. https://prospacetechmedia.com/

2. www.wikipedia.org

3. https://www.socialmediatoday.com

4. http://www.academia.edu/

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