SCM Exam 2
SCM Exam 2
SCM Exam 2
QCM
1. What is the main benefit of Kanban?
Minimise the Finished Goods inventory
Minimise the Work-In-Progress (WIP) inventory
Minimise the Raw material inventory
Remark: Software = ERP ecosystem is The ERP ecosystem is three major parties: software vendors,
consulting services (including both consulting firms and independent consultants), and adopting
organizations. (all those who use the ERP). The bigger the better
Remark: Could not find this in the course, this is spontaneous answer.
Remark: “IT serves as the eyes and ears (and sometimes a portion of the brain) of management in a
supply chain, capturing & analysing the information necessary to make good decisions” + “Use IT systems
to support decision making, not to make decisions
Remark: SAP is best selling ERP in Europe, Oracle best selling in US. ERP are Systems/applications
typically used to manage the flow of information through all the processes of the company. So, they will
connect elements like Product planning, Production processes, Warehouse management, Marketing and
sales, Shipping, Payment.
Remark: I believe we have seen nothing in the course about this. But in case …
“Most RFID chips or tags are passive, meaning they contain no battery power and can transmit data only
when zapped with a reader” + “WSN main objective is to determine le localization of a target” + “f
several Bluetooth-enabled receivers are strategically placed to cover a large area, they can track the
positions of any discoverable device, recording and sending any data back to a single address”.
Remark: I believe we have seen nothing in the course about this. But in case …
From internet search it appears that RFID has no battery, does not use visual scan (you don’t need the
barcode), it is indeed small and it sticks.
Remark: “Max (Supply Chain surplus) = Customer value – Supply Chain cost”
12. What is a typical example of decision that should be taken in design phase?
Location of production and warehousing facilities
Inventory policies to be followed
Generate pick lists at warehouse
Target production quantity, timing, size of marketing/price promotion
Remark:
Design phase decisions examples: In-house vs. outsource, Location of production & warehousing facilities,
Modes of transportation, Type of information systems to be used.
Tactic phase decisions examples: Which markets will be supplied by which locations, subcontracting of
manufacturing, Inventory policies to be followed, Target production quantity, timing & size of marketing/
price promotions
Operational phase decisions examples: Allocation of inventory or production to individual orders, allocate
a shipping mode to the order, Set a date by which an order is to be filled, Generate pick list at warehouses,
Set delivery schedules of trucks, Place replenishment orders
13. Which of the following customer’s needs will cause the implied uncertainty of demand to
increase?
Product margin
Lead time decreases
Average stock out rate
Average forced season end markdown
Remark: Could not find in the course the exact answer to this question. However, by deduction only lead
time is a customer’s need, the others are related to the company. But how does the decrease of the lead
time increase demand uncertainty?
14. A firm gain most by outsourcing to a third party if its needs are
High, highly certain and shared by other firms
High, highly uncertain and not shared by other firms
Small, highly uncertain and shared by other firms
Small, highly certain and not shared by other firms
Remark: “A firm gains the most by outsourcing to a 3 rd party if its needs are small, highly uncertain, and
shared by other firms sourcing from the same 3rd party” = When you very punctually need small
quantities of a very standardized product.
Remark: Have never seen this word in the course. But from internet researches, it appears that “Kanban is
a lean method to manage and improve work across human systems. This approach aims to manage work
by balancing demands with available capacity, and by improving the handling of system-level
bottlenecks”. The advantages of this practice are Versatility, Continuous Improvement, Responsiveness,
increased output, empowered teams, better product.” + “Kanban system is an inventory scheduling
function that enables manufacturing companies to stock only the parts needed for the production process. It
is a pull system, meaning that each stage of the production process pulls work from the previous stage.
This is the signal for the previous stage to make another, which minimizes WIP (work in progress). By
limiting the number of products that are being worked on at once, the materials needed for current
production are more easily and precisely kept on hand.” + “However, lead time is better to be measured
from the moment when a team member is committed to the new request. This way the average lead time in
a Kanban system will be much more accurate”.
Remark: “In production and project management, a bottleneck is one process in a chain of processes, such
that its limited capacity reduces the capacity of the whole chain. The result of having a bottleneck are stalls
in production, supply overstock, pressure from customers and low employee morale.”
17. Which of the following 4As tend to be the principal concern of European Customers?
Affordability
Availability
Accessibility
Acceptability
Remark: European mostly have the concern about the safety of using the product which is a feature of
acceptability, an intrinsique and immutable characteristic of the product.
Remark: Milk-runs advantages are Lower transportation costs for small lots Lower inventories + Lower
outbound transportation cost for small lots + Lower inventories than direct shipment.
19. An online bookstore has a distinct advantage over a traditional model in the area of:
Product variety
Transportation
Product information
All of the above
Remark: Based on amazon’s analysis of online book selling: The supply chain is shorter the range of
articles is increased, more convenient for the customer. Amazon has less inventory costs and facilities
costs but higher transportation costs and information costs. The time to market is also faster online
(product availability)
21. In most of the case in the decrease of number of distributions centres will
Reduce response time
Reduce transportation costs
Decrease inventory costs
None of the above
Remark: increasing DC in the network results in More responsiveness, less transport, more inventories and
more facilities costs.
23. Which type of stock do we use to protect against demand variation over leadtime, and daily
demand over lead time variation?
Cycle stock
Safety stock
Anticipation stock
Dead stock
Remark:
Cycle stock definition: Portion of inventory available (or planned to be available) for the normal demand
during a given period, excluding excess stock and safety stock. It is the stock formed by items arriving
infrequently but in large quantities to meet frequent but small quantity demands. Also called working stock
or lot size stock
Safety stock definition: Safety stock is an additional quantity of an item held in inventory in order to
reduce the risk that the item will be out of stock. Safety stock acts as a buffer in case the sales of an item
are greater than planned and/or the supplier is unable to deliver additional units at the expected time.
Anticipation stock: not seen in the course
Dead stock: not seen in the course and not foreseen by supply chain
Remark: Holding costs are also named Carrying costs (= the costs of holding an item in stock for a period
of time) and these costs include the value of an item that is the money tied up in inventory (Capital costs),
Storage costs, Obsolescence. And to a lesser extent: Insurance cost, Tax elements linked to inventory
(country dependent), Administrative registrations
Remark: SOP is a tool of the Control part of DMAIC. It is the Standard Operating Procedures, a written
document or instruction detailing all steps and activities of a process or procedure
In another QCM the answer was a formal process!!
Remark: Could not find mention of Kanban in the course but finding the balance between costs and
customer value is the essence of SC thus seems a logical answer.
Same question but without Kanban and the answer is the same!
27. Which of the following 4 AS is common sense in the western countries, but harder to obtain in
China (or other developing countries)?
Affordability
Availability
Accessibility (in another this was the answer?)
Acceptability
Remark: Same as earlier. Chinese’s products are not often verified for safety features. Only EU and US
have strict rules in safety.
Remark: only the respect of cold chain rules can affect the QUALITY of the distribution. The two others
affect the distribution in itself
29. What doesn’t necessarily make you win money?
Lower inventories
Increase a line efficiency
Increase the throughput of your factory
Lower your operational expenses
30. Which type of Supply Chain Process is Lean manufacturing based on?
Push process
Pull Process
Remark: more facilities = more DC in the network = less transport, more inventories, more inventory costs,
more responseness
33. The key players in any transportation that takes place within a supply chain are?
Shipper and carrier
34. Netflix: An online bookstore has a distinct disadvantage over a traditional model in the area of?
Information
36. Total logistics costs for a supply chain network are a sum of?
inventory, transportation and facility costs
Remark: Due to efficient SC, small batch size, small lead time, lots of collections
Remark: post-it because the two others are reorder point. But post-it it’s a mix of both: periodic review and
reorder point
49. …………. Typically move commodities over large distances at lower costs per unit shipped.
Air
Truck
Rail
Package carriers
51. Based on the bottleneck theory, what should not specifically be evaluated?
Throughput
Inventory
Equipment efficiency
Operating expenses
52. Which flows should be included in the process mapping?
Financial
Physical
Information
All of the above
58. What are some methods to mitigate the Supply Chain risk?
Use a “Big Bang” approach
Run duplicated systems
Carve the “best processes” in stone
Remark: but also incremental implementation and implement only the level of complexity that we need.
62. Quantitative forecast model – What is the sequence of the steps to create a quantitative forecast
model? (2018/19)
visual data analysis> model selection > fit/train model > analyse errors
63. Judgemental forecast – What can not cause a wrong judgemental forecast? (2018/19)
Wrong data
Cognitive bias
Social pressure
Budget target
64. Complexity – Which of the following forecasts tend to be the less accurate? (2018/19)
Long-term and disaggregated forecast
65. KPI – Which of the forecasting error measurement aim to optimize a mean forecast? (2018/19)
Bias
Mean absolute error
Mean absolute percentage error
Root mean squared error
66. Recast analysis – What can be considered as an average amount of demand in a forecast analysis?
(2018/19)
Noise (note: is sth impredictable, not business as usual)
Seasonality
Level
Trend
71. What are the steps to create a new model for quantitative forecast?
Visual analysis; model selection; fit the model; analyse the error
72. What will not help you to improve the accuracy of your forecast?
Shorter forecast horizon
Forecast at global level instead of local level
More data
More different products
73. SC triangle – What should be based on the SC triangle?
Cash
Service
EBIT
ROCE
2. What are the lean philosophy and the six sigma concept, and which company created those
concept? (5pts)
Lean is a team-based effort of continuous improvement in identifying and eliminating “waste”. There
are 8 types of waste:
Inventory
Transportation (or movement)
Motion
Waiting
Overproduction (and over-procurement)
Over-processing
Defect (or error)
Behavioral (underutilized employees)
LEAN PHILOSHOPY (company): Toyota Production System (TPS) renowned for its focus on
reduction of the original Toyota seven wastes to improve overall customer value.
SIX SIGMA (company): Motorola in the early 1980th
3. Make to stock – Make to order – Engineer to order: Give a company that implement those
strategy, push or pull process, and why is it suitable to those company. (5pts)
Push process: initiated in anticipation of customer order based on forecast (=speculative process)
Boundaries: uncertain environment (customer demand is not yet known) Produce as much as possible
and then store the inventory near your clients (this is still very common, but we are now using
forecasting)
No example in the course but maybe Nokia?
Pull process: initiated in response to the customer order Boundaries: constrained by inventories &
capacity decisions
TOYOTA, AMAZON
Step 1. Identify, analyse the stance of each stakeholder who has interests in the SC.
Step 2. Identify the pressure each applies on one/several on Cash, Cost and Service
Step 3. Optimize ROCE = Maximize the Return on Capital Employed = best balance of the triangle
5. Briefly explain de 8 types of waste in Lean Philosophy?
1) Behavioral waste: not al employees are fully engaged and committed, or they are underused
2) Transportation waste: excess movements of the goods in the SC
3) Motion waste: excess human movement in the manufacturing process (not ergonomic)
4) Waiting waste: too long lead time, late delivery, etc (80% of lead time is waste)
5) Inventory waste: too much inventory (Raw material, WIP, finished good, MRO and
consignment stock)
6) Overproduction/over procurement: you produce too much/buy too much
7) Over processing waste: you process your goods too much
8) Defect waste: you produce/receive too much defect goods
7. What kind of waste of Lean methodology are applicable in the “make”/manufactories in your
country?
10. Explain how could be different the kind of supply chain according to the activity/business?
11. Explain the elements that influence the distribution network design
12. What is the ecosystem of IT system?
See QCM
13. What is the difference of push and pull process? Describe each one. Which one the retailers used
and what are the typical problems?
Push process: initiated in anticipation of customer order based on forecast (=speculative process)
Pull process: initiated in response to the customer order (=Just in Time)
15. What add value to the customer in the Lean Sigma methodology?
16. Decision make question: what happens when you add another DC regarding the costs?
17. Beer Game: What is bullwrip effect and its causes? What are the harmful effects and strategies?
18. Inventory: know how to calculate = when to buy and how much to buy
19. Optimal quantity: know how to calculate it and the difference of the normal price and it
MAPE = Mean Absolute Percentage Error which is the average relative absolute error.
Solventure Speaker
See QCM
2. Exercise
Answer: 2108
2) I’m currently ordering my products in 2,000 bulks. How much will I economize per year with
the optimal?
Answer: 1€
3) The supplier has a delivery time of 1 week, at which stock level should I make my orders?
Answer: 192
4. Test – Inventory
Savings
I’m looking to decrease the inventory costs for a product.
We sell a yearly amount of 10,000 units. The holding costs are approximately 15% of the unit cost.
The purchase price is 3€/unit. Our supplier is also charging us 100€ of administrative cost for each
order we make.
1) I’m currently ordering my products in bulks of 300 units. How much will I save per year with
the new optimal?
Answer: 2452
5. Test - Inventory
Order quantity
I’m looking to decrease the inventory costs for a product.
We sell a yearly amount of 12,000 units. The holding costs are approximately 20% of the unit cost.
The purchase price is 5€/unit. Our supplier is also charging us 100€ of administrative cost for each
order we make.
Answer: 1549
6. Exam 2017
Our small brewery is selling a new beer, with an average montly demand of 500 bottles. We incur a
cost of 50$ for every lot (of hop, malt and yeast) we order to our supplier. Our delicious beer is sold at
15$ per 6 pack. The yearly cost of holding our beer represents roughly 20% of our unit cost.
We have been told you are familiar with Supply Chain Management. As we have a constant demand:
can you help us minimize our inventory cost with the help of the Wilson formula!