corderaissa2@gmail.com | (404) 482-7347 | Lilburn, GA 30047
PROFESSIONAL SUMMARY
Knowledgeable and dedicated customer service professional with extensive experience
tech industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
SKILLS
• Complaint resolution Clear communication Skills • Administrative Positivesupport Language Time Management Skills • Report preparation Problem Solving skills • Inbound and Outbound Calling Adaptability Listening Skills • Sales expertise Positive Attitude • Creative Desire problem solving to learn • Order Fulfillment Acting Ability • Technical Support Attentiveness Proffessionalism
WORK HISTORY
Aug 2019 - Nov 2022 • Maintained customer satisfaction with forward-thinking
Customer Service strategies focused on addressing customer needs and Representative resolving concerns. Gwinnett County Justice • Provided primary customer support to internal and Administrative Center - external customers. Lawrenceville, GA • Updated account information to maintain customer records. • Answered customer telephone calls promptly to avoid on-hold wait times. • Clarified customer issues and determined root cause of problems to resolve product or service complaints. • Exhibited high energy and professionalism when dealing with clients and staff.
Apr 2016 - Jul 2019
Help Desk Support Specialist 4g Partners - LIlburn, GA Jan 2017 - Dec 2018 • Deployed problem solving, analytics and intuitive skills Email Support Representative and offered productive solutions that met customer Icon - Atlanta, GA needs. • Overcame objections and negotiated payments and helped customers regain or retain current account status. • Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal. • Created and maintained knowledge base of articles to enable informed service across support team. • Identified and implemented correct solutions to client issues first-time around within established time limits. • Communicated with clients and prospects using correct branding and terminology and confirmed clear customer comprehension.
EDUCATION
May 2011 High School Diploma Brookwood Highschool | Lawrenceville, GA
