Public Management Reforms
Public Management Reforms
Public Management Reforms
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Contents
Public Management 2
Global Public Management Reform
• Donald F. Kettl of the Brookings Institution sees what he calls the “global public
management reform” focusing on six core issues:
1. How can governments find ways to squeeze more services from the same or a smaller
revenue base?
2. How can government use market-style incentives to root out the pathologies of
bureaucracy; how can traditional bureaucratic command and- control mechanisms be
replaced with market strategies that will change the behavior of program managers?
3. How can government use market mechanisms to give citizens (now often called
“customers”) greater choices among services—or at least encourage greater attention
to serving customers better?
4. How can government make programs more responsive? How can government
decentralize responsibility to give front-line managers greater incentives to serve?
5. How can government improve its capacity to devise and track policy? How can
government separate its role as a purchaser of services (a contractor) from its role in
actually delivering services?
6. How can governments focus on outputs and outcomes instead of processes or structures?
How can they replace top-down, rule-driven systems with bottom-up, results-driven
systems?
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(Adapted from Kettl, Donald F. 2000a. The Global Public Management Revolution. Washington, DC: Brookings Institution, 1-2.}
Chapter 2
Old Public Administration…
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Reinventing Government as NPM
1. Catalytic Government, Steering Rather than Rowing;
2. Community-Owned Government, Empowering Rather than Serving;
3. Competitive Government, Injecting Competition into Service Delivery;
4. Mission-Driven Government, Transforming Rule-Driven Organizations;
5. Results-Oriented Government, Funding outcomes, Not Inputs;
6. Customer-Driven Government, Meeting the Needs of the Customer, Not the
Bureaucracy;
7. Enterprising Government, Earning Rather than Spending;
8. Anticipatory Government, Prevention Rather than Cure;
9. Decentralized Government, from Hierarchy to Participation and Teamwork;
10. Market-Oriented Government, Leveraging Change Through the Market.
(David Osborne and Ted Gaebler, 1992, Reinventing Government, pp.280-282)
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