Resume - Krutika Kadam

KRUTIKA KADAM
Operation Management, Data Record Management, Document Management, System Automation

Enhancement, Customer Service Management, Team Management, Audit & Compliance
Management
CONTACT PROFILE
Result-driven strategic planner, executor & innovator with 8 plus years of
+91-9326936534 progressive strategizing & delivery Experience. Consistent performance In
achieving results through various skill sets & techniques, manage support
sawardekar.92@gmail.com andoperations across the regional level. Strengthening team Members
motivating them to meet highest standard of service levels. Possess excellent
104, Malang Apt, Ganesh
communication, presentation, persuasion, Interpersonal & team
Chowk, Adavali-Dhokli, Kalyan
management skills.
East 421306 Maharashtra,
India
W O R K E X P E R I E N C E
Role: Operation Executive

EDUCATION Edelweiss Asset Reconstruction, Mumbai, India (Since June’2022 till date)
Degree  Ensuring accuracy of all documents, maintaining document security, keeping

B.Com records of all loan and security documents and ensuring they
Mumbai University, IND are in compliance with the process.
 I handle collection of documents from Banks/FIIs via email and telephone with
HSC careful follow-up to ensure all documents are collected on time. I keep track of all
Maharashtra Board, outstanding documents and update the management on a regular basis and
IND maintain MIS Data.
COMPUTER SKILLS  Monitor progress regularly and stay in close contact with the vendor to ensure
that the services are finished on time.
 Microsoft Excel  Managing and reconciling the vendor's payouts.

 Microsoft Word
 SAP ERP  Check SLAs, annexures, and documents as per company standards with the
vendor.
PERSONAL INTERESTS  Making sure all original Assignment Agreements are handed over to the vendor
for safekeeping, scanning copies of the Assignment Agreements are kept in the
common folder and also updating the MIS for all Assignment Agreements.
 Volunteering
 Review the current process and work on improving it in order to make it
 Travel
more efficient.
 Sports
 Releasing the loan and security documents to the bank/agencies/borrower in
accordance with the contractual terms.
DOB: 09th September 1992
Languages: English, Hindi, Marathi  Ensuring all documents are up to date, well organized and saved on the
system server
W O R K E X P E R I E N C E
 Responsible for ensuring that all emails are accurately tracked and responded to in a timely manner.
 Maintain audit compliance and Implement internal controls to minimize audit risks.
 Adhering to best practices and process guidelines to minimize audit queries. Ensuring quality control checks are
done while working on the task.
Role: Operation Executive

Reliance Asset Reconstruction, Mumbai, India (Since Nov’2020 to June’2022)
Record Management -
 Management of Loan and Security Documents.
 Liaising with Bank/FII's for collection of documents via email and call.
 Maintaining / updating the daily MIS data of documents of each loan accounts.
 Ensuring timely completion of the services assigned to the vendor, follow up with the vendor on regular basis
for the assigned work till the work is completed.
 Vendor's Pay-out Management and Reconciliation.
 Follow up with the vendor for SLA, annexure, documents required as per thecompany norms.
 Ensuring all the original Assignment Agreement to be properly handed over tothe vendor for safe custody,
scan copy of the Assignment Agreement is made available to all in the common folder and also updating /
maintaining the MIS for all the Original Assignment Agreement.
 Review of current process and work on improvement of current process.
 Releasing of the loan and security documents to the Bank/agencies/borroweras per the process.
 Issuance of Documents Release letter as and when required.
Collection of Documents -
 Co- ordinating with vendor for documents collection from Bank/FII's.
 Collecting documents from Bank/FII's as and when required.
 Issuance of authority letter for collection of documents.
System Automation Enchancment -

 Timely updating of documents status and scanning status in the RARC server System.
 Maintaining all the scanned documents in the system server.
 Review and ensuring the current status/reports of documents.
 Automation of current process.
Audit & Compliance-
• Ensure NIL major audit queries.

• Ensuring the work to be completed within the TAT, in order to NIL audit queries.
Role: Personal Loan Executive

ICICI Bank, Mumbai, India (Since Nov’2019 to Sept 2020)
• Referred to a database and called up potential customers who are interested for a loan.
• Provided information about the loan services given at the Bank over the phone.
• Explaining the terms and regulations of applying for and availing a loan to the customer answer their queries,
if any.
• Maintained correspondence with customers and updated them about the development of their loan.
• Preparing loan files for each customer who has applied for the Personal loan and file in all the necessary
documents.
• Studying the financial documents submitted by the customers and evaluate the financial Standing and
creditworthiness of the customer.
• Coordinating with the sales manager as required to process the loans.
• Liaising with the bank's management and put forth the case of the customers strongly
• Counter checking information provided by customers for accuracy and authenticity, and revising information if
found wrong.
• Preparing a chart for monthly payment of installments and interest with dates and explaining the same to the
customer.
Role: Personal Loan Executive

HDFC Bank, Mumbai, India (Since July’2017 to Sept 2019)
• Referred to a database and called up potential customers who are interested for a loan.
• Provided information about the loan services given at the Bank over the phone.
• Explaining the terms and regulations of applying for and availing a loan to the customer answer their queries,
if any.
• Maintained correspondence with customers and updated them about the development of their loan
• Preparing loan files for each customer who has applied for the Personal loan and file in all the necessary
documents.
• Studying the financial documents submitted by the customers and evaluate the financial standing and
creditworthiness of the customer.
• Coordinating with the sales manager as required to process the loans.
• Liaising with the bank's management and put forth the case of the customers strongly.
• Counter checking information provided by customers for accuracy and authenticity, and revising information
if found wrong.
• Preparing a chart for monthly payment of instalments and interest with dates and explaining the same to the
customer.
Role: Banking Operation Executive

Angel Broking Private Limited, Mumbai, India (Since Sept’2013 to July 2017)
Finance-
• Inward Cheque entries
• Fund pay out & pay in
• RTGS activation / deactivation
Operation-
• Coordinating with RO for all DP queries like - pay in, pay out, physical shares, auction, corporate action,
life time AMC scheme activation, POA activation, Dis slip etc.
• Modification (e.g. - address, phone, email, name change, bank change, ECN activation etc.)
• Handling share pay in, pay out and auction.
• Handling all banking related queries (cheques pay in pay out and online fund transfer) & All
modification related queries.
• Handling customer’s queries regarding ledger, profit loss and other I.T. related.
• Having knowledge of Demat operations.
KRUTIKA KADAM

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KRUTIKA KADAM

Operation Management, Data Record Management, Document Management, System Automation

Role: Operation Executive

Degree  Ensuring accuracy of all documents, maintaining document security, keeping

 Microsoft Excel  Managing and reconciling the vendor's payouts.

Role: Operation Executive

System Automation Enchancment -

Audit & Compliance-

• Ensure NIL major audit queries.

Role: Personal Loan Executive

Role: Personal Loan Executive

Role: Banking Operation Executive

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