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    Jack Yau CV

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    Jack Yau
    The document provides a summary and work experience for Jack Yau. It summarizes his 10 years of experience in business analytics for insurance and banking, including establishing data capabilities and delivering analytics solutions. It also lists his roles at Citibank, AIA Singapore, and Swiss Reinsurance with responsibilities like driving data initiatives, building dashboards, and implementing underwriting systems.

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    Jack Yau CV

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    Jack Yau
    9 views2 pages
    The document provides a summary and work experience for Jack Yau. It summarizes his 10 years of experience in business analytics for insurance and banking, including establishing data capabilities and delivering analytics solutions. It also lists his roles at Citibank, AIA Singapore, and Swiss Reinsurance with responsibilities like driving data initiatives, building dashboards, and implementing underwriting systems.

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    The document provides a summary and work experience for Jack Yau. It summarizes his 10 years of experience in business analytics for insurance and banking, including establishing data capabilities and delivering analytics solutions. It also lists his roles at Citibank, AIA Singapore, and Swiss Reinsurance with responsibilities like driving data initiatives, building dashboards, and implementing underwriting systems.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    9 views2 pages

    Jack Yau CV

    Uploaded by

    Jack Yau
    The document provides a summary and work experience for Jack Yau. It summarizes his 10 years of experience in business analytics for insurance and banking, including establishing data capabilities and delivering analytics solutions. It also lists his roles at Citibank, AIA Singapore, and Swiss Reinsurance with responsibilities like driving data initiatives, building dashboards, and implementing underwriting systems.

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    Yau Chung Yin, Jack

    PH O N E: + 6 5 8 3 02 8 10 8 | E M AIL: J A CK YA U 10 3 0@G M AIL . CO M | SI NG A PO R E C ITI Z EN

    Summary
    Business analytics senior lead with 10 years of experience executing data-driven solutions to manage business performance
    and improve operational efficiency in insurance operations (Life and Health) and banking operations. Provided insights and
    recommendations to influence decision making with senior stakeholders and working teams. Experienced in collaboration
    between IT and business units to deliver solutions and
    resolve business problems.

    Working Experience
    Citibank N.A. Singapore Sep 2023 – Mar 2024
    APAC MI and Data Initiatives Lead Analyst – Internal Audit, Vice President
    ▪ Drove Asia focused data governance initiatives to resolve data governance gaps and improve data quality
    ▪ Delivered management reports and data analytics for Chief Auditors and regulators
    ▪ Managed project plans, issues lists and key metrics to ensure timeliness and quality of project delivery

    AIA Singapore Oct 2017 – Jun 2022


    Senior Manager, Business Analytics (Life and Health Claims)
    ▪ Established data capabilities for the claims department from scratch including sourcing data, developing business
    performance metrics, building Tableau dashboard, automating management reports and performing data analysis to
    provide business insights for management decision making
    ▪ Delivered data analytics solutions and visualization for claims adjudication, fraud detection, cost saving, process
    optimization and productivity improvement
    ▪ Led company-wide data projects and initiatives including leading cross-functional working groups
    for data warehousing, risk management, fraud detection and data governance projects
    ▪ Reviewed, optimized and automated claims management reports and analysis; Designed, developed and managed
    operational risk metrics and departmental performance KPIs
    ▪ Led, coached and motivated the claims data analytics team in achieving company’s objectives; Actively drive and
    engage key stakeholders within the company

    Swiss Reinsurance Company Ltd Jan 2014 - Jul 2016


    Magnum L&H Underwriting Data & Reporting Specialist, Assistant Vice President
    ▪ Managed Magnum data activities independently in APAC including Greater China, SEA and Oceania
    ▪ Implemented ETL process; Designed, developed and maintained databases, dashboards and metrics
    for regular and customized management reporting
    ▪ Managed projects with track records of success including delivery of strategic plans of business development and
    aggressive improvement of underwriting automation rate for Magnum clients
    Swiss Reinsurance Company Ltd Sep 2011- Dec 2013
    Magnum L&H Underwriting Implementation Consultant, Associate / Assistant Vice President
    ▪ Promoted implementation projects in APAC including:
    • Conducted sales demonstrations to prospective clients and stakeholders
    • Collaborated with clients and vendors to develop solution specifications and delivery plans
    • Implemented the configuration, testing and deployment of Magnum according to the specification
    • Conducted testing and underwriting rules building and provided training to clients

    Education
    National University of Singapore (NUS) Aug 2016 - Sep 2017
    Master of Science in Business Analytics
    Internship at Johnson & Johnson Singapore

    The Hong Kong University of Science and Technology (HKUST) Sep 2008 - Aug 2011
    Bachelor of Business Administration, major in Finance, minor in Social Science

    Skills

    Domain Knowledge: Business analytics, business insights, data visualization, data governance, data management,
    management reporting
    Tools & technologies: SQL, Tableau, Excel
    Languages: English (Proficient), Mandarin (Proficient), Cantonese (Proficient)

    Certifications

    Fellow Life Management Institute Program Awarded with Distinction (FLMI)

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