A ROOJ T AHIR Summary of I am an extrovert, very ambitious person and able to handle multiple tasks. In my Qualification opinion, if we use a creative approach to solve a problem, the outcome will be more presentable and I prefer thinking out of the box. Experiences Outsource Tel 2018 – 2023 Customer Care Representative (2021 – Present)
• Serves customers by resolving product and service challenges, as well as
providing relevant product and service information that helps solve them. • Keeps track of customer correspondence and logs key account information and customer data. • Resolves product or service problems by investigating the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction. • Upholds customer confidentiality, especially regarding financial matters and identity. • Processes customer refunds, shipments, and account adjustments. • Helps prepare customer service reports by collecting and analyzing customer information. • Upsells customers with information about other products and services when appropriate. • Contributes to team effort by accomplishing related tasks as needed.
Senior Dispatcher (2018 – 2021)
• Scheduling and dispatching drivers, work crews, vehicles or equipment to
appropriate locations according to predetermined schedules, customer requests or immediate needs • Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel • Using telephones, two-way radios or text messages to contact employees or emergency personnel • Speaking with supervisors or customers to resolve problems, requests for services or equipment • Preparing daily work such as schedules • Preparing work orders for crew or receiving work orders from work crews • Being in charge of communications within company assigned territories • Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
Logic Strings 2016 – 2018
Product Support Specialist
• Responding to customer queries, complaints, and requests via phone,
email, or chat. • Assisting customers with product setup and resolving any technical issues they might experience.
Page 1 of 2 • Informing customers about specialized product functionalities and features. • Following up with customers to ensure that reported technical difficulties have been resolved. • Troubleshooting, analyzing, and reporting product errors, failures, or malfunctions to management. • Keeping a detailed record of client data, including useful comments, as well as positive or negative feedback. • Analyzing customer feedback and advising management on areas of improvement. • Maintaining client accounts and updating billing information as needed. Education University of Lahore BSC in Microbiology and Biotechnology 2013 – 2017
The Punjab College, Lahore 2010 – 2012
Pre-Medical Science
The Educators School, Lahore 2007 – 2009
Matriculation (Science)
Skills Data Modeling | Power BI Reporting | Financial Modeling & Reporting | Adhoc Reporting | Google Sheets | Slack | Windows Application | MS Office: Word, Excel, etc., as well as different internet and e-mail software packages.
Extra-Curricular Participated in debates competition. Love to participate in travelling and cooking.
