Deepak P. is a Customer Support Associate at Tech Mahindra with experience in providing internet access and services to clients in the UK. He specializes in troubleshooting client issues, ensuring customer satisfaction, and maintaining records of interactions. Deepak holds a BCA degree in Computer Software Technology from Smt. Kashibai Navale College of Commerce.
Deepak P. is a Customer Support Associate at Tech Mahindra with experience in providing internet access and services to clients in the UK. He specializes in troubleshooting client issues, ensuring customer satisfaction, and maintaining records of interactions. Deepak holds a BCA degree in Computer Software Technology from Smt. Kashibai Navale College of Commerce.
Deepak P. is a Customer Support Associate at Tech Mahindra with experience in providing internet access and services to clients in the UK. He specializes in troubleshooting client issues, ensuring customer satisfaction, and maintaining records of interactions. Deepak holds a BCA degree in Computer Software Technology from Smt. Kashibai Navale College of Commerce.
Deepak P. is a Customer Support Associate at Tech Mahindra with experience in providing internet access and services to clients in the UK. He specializes in troubleshooting client issues, ensuring customer satisfaction, and maintaining records of interactions. Deepak holds a BCA degree in Computer Software Technology from Smt. Kashibai Navale College of Commerce.
Deepak P. www.linkedin.com/in/deepak- Customer Support Associate at TechM p-475a891bb (LinkedIn) Pune, Maharashtra, India
Top Skills Experience
Internal Audits Customer Service Representatives Tech Mahindra Corporate Social Responsibility Associate April 2023 - October 2024 (1 year 7 months) Pune, Maharashtra, India Certifications • Working for B2B and End client is providing Internet access and services to Fundamentals of Digital Marketing businesses and consumers in the United Kingdom. • Troubleshoot and resolve client issues, escalating to senior team members as needed. • Answers customer/client requests or inquiries concerning services and products and reports problem areas. • Work with clients and resolve their queries through multiple channels including chat and email. • Ensure process productivity, quality and customer experience requirements are met in accordance with standards set. • Make recommendations according to customer's needs. • Answers customer/client requests or inquiries concerning services and products and reports problem areas. • Keep records of customer interactions, process customer accounts and file documents. • Maintain positive & professional attitude with clients. • Resolve customer's/client's query within SLA.
Education Smt.Kashibai Navale college of commerce BCA, Computer Software Technology/Technician · (2018 - 2021)
