PSW Subscription Booklet V1.1

USER MANUAL
PSW SUBSCRIPTION AND

REGISTRATION WITH CUSTOMS
Confidential Information:
The information provided in this document is intended solely for
the use of PSW. The contents of this document may not be
reproduced or divulged outside the intended organizations
without the express written permission of PSW.
Table of Contents
Welcome to Pakistan Single Window Subscription! ............................................................................ 4
1. Introduction .......................................................................................................................................... 4
2. Background............................................................................................................................................ 4
3. PSW Subscription – Procedure, Salient Features and Dividends ............................................. 4
3.1 Subscription Procedure .............................................................................................................. 4
3.1.1 For NTN Holders ................................................................................................................. 4
3.1.2 For FTN Holders ................................................................................................................. 5
3.2 Salient Features of PSW Subscription .................................................................................... 5
3.3 Benefits of Subscribing to PSW ............................................................................................... 6
4. Pre-requisites for PSW Subscription ............................................................................................... 6
4.1 System Requirements ................................................................................................................. 6
4.2 Subscription Requirements ....................................................................................................... 6
5. Let’s get started! ................................................................................................................................... 7
5.1 Subscription Process ................................................................................................................... 7
5.1.1 For NTN Holders ................................................................................................................. 7
5.1.2 For FTN Holders ............................................................................................................... 17
5.1.3 Subscription of Foreign Nationals ................................................................................ 26
5.2 Resume Subscription to PSW Portal ..................................................................................... 31
5.3 Login to PSW Portal .................................................................................................................. 32
5.4 Forgot Password ....................................................................................................................... 32
5.5 Registration with Customs through PSW Portal ................................................................ 37
5.5.1 Register as Trader ............................................................................................................ 37
5.5.2 Register as Customs Agent ............................................................................................. 42
6. Profile Management ......................................................................................................................... 45
6.1 Update/Sync Profile ................................................................................................................. 45
6.1.1 Sync Profile with FBR ...................................................................................................... 48
6.1.2 Update CNIC/Mobile Number ...................................................................................... 51
6.1.3 Update City ........................................................................................................................ 56
6.2 View Update Profile History ................................................................................................... 58
7. Obligations and Responsibilities .................................................................................................... 59
7.1 Obligations of PSW .................................................................................................................. 59
7.2 Obligations of the Subscriber ................................................................................................. 59
8. Acronyms & Abbreviations ............................................................................................................. 59
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Copyright © Pakistan Single Window
Table of Figures
Figure 1 Subscription Process ................................................................................................................. 7
Figure 2 PSW Terms and Conditions ....................................................................................................... 7
Figure 3 NTN Validation .......................................................................................................................... 8
Figure 4 CNIC and Mobile Number ......................................................................................................... 9
Figure 5 Generate Voucher ................................................................................................................... 10
Figure 6 Subscription payment ............................................................................................................. 11
Figure 7 OTP verification ....................................................................................................................... 11
Figure 8 Biometric verification .............................................................................................................. 12
Figure 9 Subscription Complete ............................................................................................................ 13
Figure 10 Undertaking for physical verification .................................................................................. 14
Figure 11 Subscription complete .......................................................................................................... 14
Figure 12 Password Creation ................................................................................................................ 15
Figure 13 Successful Password Creation .............................................................................................. 15
Figure 14 PSW Login.............................................................................................................................. 16
Figure 15 PSW Dashboard ..................................................................................................................... 17
Figure 16 Bank Account Verification (Foreign Nationals Subscription) ......................................... 29
Figure 17 OTP Verification .................................................................................................................... 30
Figure 18 Login to PSW Portal............................................................................................................... 32
Figure 19 Forgot Password ................................................................................................................... 33
Figure 20 PSW Registration ................................................................................................................... 37
Figure 21 Register Trader ...................................................................................................................... 38
Figure 23 Register as Customs Agent .................................................................................................... 42
Figure 24 Update/Sync Profile .............................................................................................................. 45
Figure 25 Update/Sync Profile OTP ...................................................................................................... 46
Figure 26 Update Profile Fee ................................................................................................................ 47
Figure 27 Update Profile ....................................................................................................................... 47
Figure 28 Sync Profile with FBR ............................................................................................................ 48
Figure 29 Profile Updated Successfully ................................................................................................ 50
Figure 30 Update CNIC/Mobile Number ............................................................................................. 51
Figure 31 PMD Verification for update CNIC/Mobile Number ...................................................... 53
Figure 32 OTP Verification for update CNIC/Mobile Number ........................................................ 53
Figure 33 Update City ........................................................................................................................... 56
Figure 34 View Update Profile History ................................................................................................. 58
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Welcome to Pakistan Single Window Subscription!
The Pakistan Single Window (PSW) user manual for Subscription and Registration is your step-
by-step guide on how to obtain PSW subscription and registration with Customs in order to
undertake cross border trade related activities. This handbook provides background of the
PSW system while describing its key features. It also outlines some key responsibilities and
obligations of both the PSW and the User.
1. Introduction
Use of the PSW portal is allowed to users who have been granted access by the system upon
fulfillment of requirements as provided in the PSW Subscription Rules. During subscription
process, the particulars of a subscriber are electronically captured and verified from the
databases of the relevant departments in line with the Know Your Customer (KYC) principle.
Once subscription is successfully obtained, the same particulars are made available to different
trade regulators integrated with PSW platform. This saves the traders from submitting the
same information physically or electronically to different public sector entities regulating
international trade and transit in Pakistan.
2. Background
As a signatory to the WTO’s Trade Facilitation Agreement (2015), Pakistan has notified the
establishment of a ‘National Single Window’ (NSW) as a ‘Category C’ commitment with effect
from 22nd February 2017. To implement NSW, the Government of Pakistan has promulgated
the Pakistan Single Window Act, 2021 while declaring Pakistan Customs as the Lead Agency.
Pakistan Customs has established a dedicated PSW Company (PSWC), as a not-for-profit
Company under Companies Act, 2017, to implement the PSW program. The PSWC has been
designated as the Operating Entity under the PSW Act for developing and maintaining the PSW
portal in collaboration with 77 different public sector entities involved in regulation of cross
border trade in Pakistan. The PSWC will digitize the processes related to regulations of
international trade in the public sector which will benefit economic operators like importers,
exporters, freight forwarders, clearing agents, shipping companies, transporters etc. by
reducing complication, cost, and time involved in achieving compliance with such regulations.
The implementation of PSW program will also enhance government controls and transparency.
By creating a national electronic trade and logistics platform, the PSW will help Pakistan
integrate better into the regional and global single window systems. It will facilitate integration
into global value chains and enable Pakistan to become a hub for regional and international
trade as well as transit.
3. PSW Subscription – Procedure, Salient Features and Dividends

3.1 Subscription Procedure
3.1.1 For NTN Holders
Follow these easy steps to subscribe in PSW:
1. Click the “Subscribe” button on the PSW Home page.

2. Read the terms and conditions, accept Terms and Conditions, and click on
“Proceed” button.
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3. Enter NTN and provide CNIC and Mobile Phone details for performing the
following validations:
o Email associated with NTN in FBR database should be active and accessible
for verification through One Time Password (OTP) and forwarding Login
Credentials.
o Mobile number registered against the selected CNIC shall be verified
through Pakistan Mobile Number Portability Database (PMD) and used for
two factor authentication.
Note: Mobile numbers registered against a Company Name cannot be used
for PSW subscription.
4. Deposit the non-refundable subscription fee, through system generated
Payment Slip ID (PSID).
5. Authentication of the subscriber shall be performed through OTP verification.
6. Biometric verification of the subscriber at any NADRA e-Sahulat franchise is
required to complete the PSW subscription.
Note: If a subscriber is unable to perform biometric verification due to loss of
elasticity, fading, wear-off, old age or any other medical reason, the alternate
process of physical verification may be followed.
7. After successful biometric verification, a link shall be sent to the registered email
address with the UID (User ID) after which the subscriber shall be able to create
a unique password to access the PSW Portal.
3.1.2 For FTN Holders
Follow these easy steps to subscribe in PSW:
1. Click the “Subscribe” button on the PSW Home page.

2. Read the terms and conditions, accept Terms and Conditions, and click on
“Proceed” button.
3. Enter FTN and provide CNIC and Mobile Phone details for performing the
following validations:
o Email associated with FTN in FBR database should be active and accessible
for verification through One Time Password (OTP) and forwarding Login
Credentials.
o Mobile number registered against the selected CNIC shall be verified
through Pakistan Mobile Number Portability Database (PMD) and used for
two factor authentication.
Note: Mobile numbers registered against a Company Name cannot be used
for PSW subscription.
4. Deposit the non-refundable subscription fee, through system generated
Payment Slip ID (PSID).
5. Authentication of the subscriber shall be performed through OTP verification.
6. Biometric verification of the subscriber at any NADRA e-Sahulat franchise is
required to complete the PSW subscription.
Note: If a subscriber is unable to perform biometric verification due to loss of
elasticity, fading, wear-off, old age or any other medical reason, the alternate
process of physical verification may be followed.
7. After successful biometric verification, a link shall be sent to the registered email
address with the UID (User ID) after which the subscriber shall be able to create
a unique password to access the PSW Portal.
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3.2 Salient Features of PSW Subscription
• Scope: NTN holders, FTN holders, and Non-NTN\Non-FTN holders can subscribe in
PSW.
• Real time data validation/KYC: Subscription process is 100% automated through real
time data validations with FBR, NADRA and PMD.
• Paper/contact less processing: Subscription application shall be auto processed, and
User ID shall be automatically issued by the system.
• E Payment: Subscription Fee shall be paid online through 1Link using Alternate Delivery
Channel (ADC).
• Authenticity of Subscriber: Subscriber authenticity shall be ensured through Biometric
verification from NADRA and mobile number ownership through PMD.
3.3 Benefits of Subscribing to PSW

• Ease of doing Business: The subscriber no longer has to submit 22 paper documents
which were previously being submitted to obtain registration with Customs for
performing cross border trade.
• Cost of doing business: The subscribers are required to pay only Rs. 500/- as
subscription fee eliminating fully all overheads previously needed for manual
preparation and processing of registration file.
• Time saving: The average processing time of acquiring User ID (UID) is reduced from
10 days to a few minutes.
• Value-added benefits: After acquiring PSW Subscription, the subscribers can avail
themselves of several value-added benefits including single declaration, EIF/EFE
elimination, auto routing of regulatory requirements, etc.
4. Pre-requisites for PSW Subscription

4.1 System Requirements
1. Google Chrome Browser
2. Windows 7, Windows 8, Windows 8.1, Windows 10, or later versions
3. An Intel Pentium 4 processor or later that's SSE3 capable To use PSW Portal on Mac®,
you shall need:
4. Google Chrome Browser
5. OS X El Capitan 10.11 or later versions
4.2 Subscription Requirements

• Updated FBR data: Email address and CNIC shall be fetched/verified from FBR
database against the entered NTN/FTN. Therefore, the details in FBR database should
be updated and the subscriber should have access to the registered email address for
correspondence/OTP retrieval.
• Mobile Number Ownership: Subscriber shall be required to provide a mobile number
which must be registered against the provided CNIC. Mobile number ownership shall
be verified from PMD. Therefore, it should be accessible to subscriber for
correspondence/OTP retrieval.
• Biometric Verification: Subscriber shall be required to visit the nearest NADRA E-
sahulat Markaz with their CNIC and Application ID to perform biometric verification for
completing the subscription process.
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Note: Biometric verification can only be performed against the CNIC provided by the
Subscriber.
• Incorporated Companies: The data of directors of a company will be fetched from FBR
database and any one of the directors will need to perform the required actions for
obtaining subscription. The subscriber shall undertake mobile phone ownership and
biometric verification. They will receive correspondence/OTPs on the email address
available in FBR database and mobile number registered against their own name.
5. Let’s get started!
5.1 Subscription Process

5.1.1 For NTN Holders
Figure 1 Subscription Process
i. Please visit ‘’www.psw.gov.pk” and click the “Subscribe” button.
Figure 2 PSW Terms and Conditions
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ii. After clicking on ‘Subscribe’ button, you shall be directed to a screen of Terms and
Conditions for access to PSW System.
iii. Please read and accept the Terms and Conditions of PSW Subscription by checking the
relevant box. Click ‘Proceed’ button to continue with the subscription process.
Figure 3 NTN Validation
iv. The ‘Subscription Information’ page shall appear. Select ‘NTN holder’ entity type if you
are subscribing to PSW on the basis of NTN.
v. Enter your NTN (Initial 7 digits only) and click the ‘Validate’ button.
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vi. Upon clicking on the ‘Validate’ button, STRN, Company Name, Principal Activity, CNIC,
Business Name, Business Address, and email shall be fetched from the FBR database.
Note: Kindly refer to Subscription of Foreign Nationals in case, all business members
(Directors/Partners/Members/Principal Officers/ Individuals) are foreign nationals.
Figure 4 CNIC and Mobile Number
vii. Enter your valid CNIC, Mobile Number (Mobile number should be entered without ‘0’
i.e., 3331234567) and click “Generate Voucher”.
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Figure 5 Generate Voucher
viii. Upon clicking on the ‘Generate Voucher’ button, a Payment Slip ID (PSID) and
Application ID shall be generated.
Please pay Subscription Fee of PKR 500.
Note:
• You shall also receive PSID, Application ID, and Due Date via email and SMS. PSID
shall expire in 2 days after which you will have to restart the process from the
beginning.
• The same application ID may be used to resume subscription if it was left
incomplete. ix. You can use the PSID to pay subscription fee through any of the
following ADC (Alternate Delivery Channel) modes:
• Bank Counter
• ATM
• Internet Banking
• Mobile Banking
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Figure 6 Subscription payment
x. After successful payment, your Payment Status shall be updated to ‘Paid’. Click on the
‘Proceed’ button to continue with the process.
xi. In case, payment status is not updated, click on the ‘refresh’ button to refresh the
payment status.
Figure 7 OTP verification
xii. Upon clicking on ‘Proceed’, the ‘Information Authentication’ page will appear. Click
‘Send OTP’ button for verification.
Note: The provided mobile number should be registered against the entered CNIC,
otherwise the system shall not send OTP and an error message ‘Mobile Number does
not belong to entered CNIC’ shall be generated.
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xiii. In case you did not receive the OTP, click on the option ‘Resend OTP’.
xiv. Enter the OTP number (6 digits) received on your Mobile Number and Email Address.
Click on the ‘Submit’ button to proceed.
Figure 8 Biometric verification
xv. After successfully submitting the OTP(s), you shall be intimated to perform Biometric
Verification via email.
Note: If you are unable to perform biometric verification due to loss of elasticity,
fading, wear-off, old age or any other medical reason, follow the instructions
mentioned in the Biometric verification email sent by PSW.
xvi. For the purpose of Biometric verification, you shall be required to visit any of the
nearest Esahulat Markaz of NADRA along with your CNIC, the Application ID
(generated and provided by PSW system during subscription) and your Mobile phone
number on Bioverisys verification.
Biometric Verification:
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xvii. After successful Biometric Verification, your ‘Biometric Status’ shall be updated to
“Verified”. Click on the ‘Proceed’ button to complete your Subscription process.
Figure 9 Subscription Complete
xviii. Upon clicking on the ‘Proceed’ button, you shall be directed to ‘Done’ screen.
xix. You shall receive an email containing your User ID for PSW Portal and an automated
link for creation of your own password.
xx. You must create your own password using the link provided in the email.
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Physical Verification:
Figure 10 Undertaking for physical verification
xxi. If you have opted for physical verification due to loss of elasticity, fading, wear-off, old
age or any other medical reason and clicked on the link provided in the Biometric
verification email, a new screen shall appear.
xxii. You shall be required to submit an undertaking for physical verification. After reading
the undertaking, click on the check box ‘I agree to the terms & conditions’ and then
click on the ‘Proceed’ button. xxiii. Upon clicking on ‘Proceed’ button, you shall be
directed to the ‘Done’ screen.
Figure 11 Subscription complete
xxiv. Click on ‘Done’ button to complete the subscription process.

xxv. You shall receive an email containing your User ID for PSW Portal and an automated
xxvi. You must create your own password using the link provided in the email.
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Figure 12 Password Creation
xxvii. You must enter the same password in both the ‘Password’ and Confirm Password’
fields.
Note: Your Password should consist of minimum 8 characters with at least 1 Capital Letter,
1 Numeric and 1 Special Character ‘(!@#$%^&*?<>)’
xxviii. Click on the ‘Create Password’ button to proceed.
Figure 13 Successful Password Creation
xxix. After clicking on the ‘Create Password’, a message ‘Password Created Successfully’ will
appear.
xxx. Click on the ‘Return Home’ button to be directed to the login screen.
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Figure 14 PSW Login
xxxi. Use your User ID & Password to login to your PSW account.
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5.1.2 For FTN Holders
Figure 15 PSW Dashboard
i. Please visit ‘’www.psw.gov.pk” and click on the “Subscribe” button.
iii. Please read and accept the Terms and Conditions of PSW Subscription by checking
the relevant box. Click ‘Proceed’ button to continue with the subscription process.

iv. The ‘Subscription Information’ page shall appear. Select ‘FTN holder’ entity type if you
are subscribing to PSW on the basis of FTN.
v. Enter your FTN (Initial 7 digits only) and click on the ‘Validate’ button.
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vi. Upon clicking on the ‘Validate’ button, STRN, Company Name, Principal Activity, CNIC,
Business Name, Business Address, and email shall be fetched from the FBR database.
vii. Enter your valid CNIC, Mobile Number (Mobile number should be entered without ‘0’
i.e., 3331234567) and click “Generate Voucher”.
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viii. Upon clicking on the ‘Generate Voucher’ button, a Payment Slip ID (PSID) and
Note:
• You shall also receive PSID, Application ID, and Due Date via email and SMS. PSID
shall expire in 2 days after which you will have to restart the process from the
beginning. • The same application ID may be used to resume subscription if it was
left incomplete.
ix. You can use the PSID to pay subscription fee through any of the following ADC
(Alternate Delivery Channel) modes:
• Bank Counter
• ATM
• Mobile Banking
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x. After successful payment, your Payment Status shall be updated to ‘Paid’. Click on the
xi. In case, payment status is not updated, click on the ‘refresh’ button to refresh the
payment status.
xii. Upon clicking on ‘Proceed’, the ‘Information Authentication’ page will appear. Click
‘Send OTP’ button for verification.
Note: The provided mobile number should be registered against the entered CNIC,
otherwise the system shall not send OTP and an error message ‘Mobile Number does
not belong to entered CNIC’ shall be generated.
xiii. In case you did not receive the OTP, click on the option ‘Resend OTP’.
xiv. Enter the OTP number (6 digits) received on your Mobile number and Email. Click on
the ‘Submit’ button to proceed.
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xv. After successfully submitting the OTP(s), you shall be intimated to perform Biometric
Verification via email.
Note: If you are unable to perform biometric verification due to loss of elasticity,
fading, wear-off, old age or any other medical reason, follow the instructions
mentioned in the Biometric verification email sent by PSW.
For the purpose of Biometric verification, you shall be required to visit any of the
nearest Esahulat Markaz of NADRA along with your CNIC, the Application ID (generated and
provided by PSW system during subscription) and your Mobile phone number on Bioverisys
verification. Biometric Verification:
xvi. After successful Biometric Verification, your ‘Biometric Status’ shall be updated to
“Verified”. Click on the ‘Proceed’ button to complete your Subscription process.
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xvii. Upon clicking on the ‘Proceed’ button, you shall be directed to ‘Done’ screen.
xviii. You shall receive an email containing your User ID for PSW Portal and an automated
xix. You must create your own password using the link provided in the email.
Physical Verification:
xx. If you have opted for physical verification due to loss of elasticity, fading, wear-off, old
age or any other medical reason and clicked on the link provided in the Biometric
verification email, a new screen shall appear.
xxi. You shall be required to submit an undertaking for physical verification. After reading
the undertaking, click on the check box ‘I agree to the terms & conditions’ and then
click on the ‘Proceed’ button.
xxii. Upon clicking on ‘Proceed’ button, you shall be directed to the ‘Done’ screen.
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xxiii. Click on ‘Done’ button to complete the subscription process.
xxiv. You shall receive an email containing your User ID for PSW Portal and an automated
xxv. You must create your own password using the link provided in the email.
xxvi. You must enter the same password in both the ‘Password’ and Confirm Password’
fields.
Note: Your Password should consist of minimum 8 characters with at least 1 Capital Letter,
1 Numeric and 1 Special Character ‘(!@#$%^&*?<>)’
xxvii. Click on the ‘Create Password’ button to proceed.
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xxviii. After clicking on the ‘Create Password’, a message ‘Password Created Successfully’
will appear.
xxix. Click on the ‘Return Home’ button to be directed to the login screen.
xxx. Use your User ID & Password to login to your PSW account.
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5.1.3 Subscription of Foreign Nationals
i. Please visit ‘’www.psw.gov.pk” and click on the “Subscribe” button.
iii. Please read and accept the Terms and Conditions of PSW Subscription by checking the
relevant box. Click ‘Proceed’ button to continue with the subscription process.
iv. The ‘Subscription Information’ page shall appear. Select ‘NTN holder’ entity type if you
are subscribing to PSW on the basis of NTN.
v. Enter your NTN (Initial 7 digits only) and click on the ‘Validate’ button.
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vi. Upon clicking on the ‘Validate’ button, STRN, Company Name, Principal Activity,
Passport number (masked), Business Name, Business Address, and Email (masked) shall
be fetched from the FBR database.
vii. Upon clicking on the ‘Generate Voucher’ button, a Payment Slip ID (PSID) and
Note:
• You shall also receive PSID, Application ID, and Due Date via email and SMS. PSID shall
expire in 2 days after which you will have to restart the process from the beginning.
• The same application ID may be used to resume subscription if it was left incomplete.
viii. You can use the PSID to pay subscription fee through any of the following ADC
(Alternate Delivery Channel) modes:
• Bank Counter
• ATM
• Mobile Banking
• Mobile Banking
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ix. After successful payment, your Payment Status shall be updated to ‘Paid’. Click on the
x. In case, payment status is not updated, click on the ‘refresh’ button to refresh the
payment status.
Figure 16 Bank Account Verification (Foreign Nationals Subscription)
xi. Upon clicking on ‘Proceed’ button, the ‘Bank account verification’ screen shall appear.
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xii. Select Bank and enter the IBAN registered against the said NTN. Also, enter email
address and mobile number registered against provided IBAN (as per bank records) and
click on ‘Verify’ button.
xiii. Upon clicking on ‘Verify’ button, provided bank account details shall be verified from
selected bank electronically.
Figure 17 OTP Verification
xiv. After successful verification, One Time Password (OTP) shall be sent on provided email
address and mobile number.
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xv. Enter OTP (6 digits) received on mobile number, email address and then click on the
‘Verify OTP’’ button to proceed.
xv. Upon successful verification of OTP, click ‘Done’ button

xvi. You shall receive an email (as fetched from FBR upon NTN validation) containing your
User ID for PSW Portal and an automated link for creation of your own password.
xvii. You must create your own password using the link provided in the email and
Subscription process shall be completed.
5.2 Resume Subscription to PSW Portal

In case you have closed your subscription application for making payment or biometric
verification, you can use your provided Application ID to resume application from the last saved
state.
There are four states from where your application can be resumed:
1. If payment voucher is generated, you shall be redirected to Payment Process page for
payment.
2. If payment is made, you shall be redirected to Subscription Information page for Mobile
number and OTP verification.
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3. If OTP is verified and Biometric Verification is pending, you shall be redirected to
biometric status screen.
4. If biometric is verified, you shall be redirected to the Biometric Status screen where
your biometric status has been updated. After Biometric Verification, a link to create
your password with UID shall be sent on your registered email.
5.3 Login to PSW Portal
Figure 18 Login to PSW Portal
i. Please visit ‘’www.psw.gov.pk/portal” and login to the PSW Portal by entering your
Username (your User ID received via email) and your Password.
ii. Click on the ‘Login’ button to login to PSW portal
5.4 Forgot Password

In case you have forgotten your password, the PSW portal shall provide you with a provision
to reset your password using the following steps:
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Figure 19 Forgot Password
i. Click the ‘Having trouble logging in?’ link.
ii. Enter your User ID, CNIC, and Email Address.

Note: If you are unable to access your email, click on the link ‘I don’t have access to my email’
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iii. Enter your User ID, CNIC, and Email as per FBR record and click the ‘Send OTP’ button
iv. After clicking on ‘Send OTP’ button, you shall receive a message stating ‘OTP sent on
registered Email and Mobile number’.
v. Click the ‘I have received OTP’ button
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vi. Enter the OTP sent to your Mobile number and Email in their respective fields and click
the ‘Submit’ button.
vii. You shall receive a message “OTP has been validated successfully. Kindly check your
email to get reset password link”.
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viii. Enter and confirm your new password. Your password should be a minimum of 8
characters and at least has 1 Capital Letter, 1 Number and 1 Special Character
‘(!@#$%^&*?<>)’. ix. After entering your new password in both the fields, click the
‘Reset Password’ button.
x. You shall receive a message ‘Password updated successfully’. Click the ‘Return to Home’
button to be redirected to the login screen.
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5.5 Registration with Customs through PSW Portal
5.5.1 Register as Trader
5.5.1.1 For NTN Holders
i. To register with Customs as a Trader, login to PSW portal using your subscription ID
and password.
Figure 20 PSW Registration
ii. After successfully logging in, you shall be directed to the Registration dashboard
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Figure 21 Register Trader
iii. To register as Trader, click on the ‘Trader’ button.
iv. After clicking on the ‘Trader’ button, the Trader Registration form shall appear. Select
Business Name, Business Address, City and User sub type (i.e., Commercial or
NonCommercial). Upload required documents and click on the ‘Submit’ button.
Note: You must submit an Authority Letter if the business has multiple Directors/Partners.
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v. After successful registration as Trader, above options shall appear on your dashboard.
vi. If you opted for Physical verification due to loss of elasticity, fading, wear-off, old age
or any other medical reason, an email shall be sent stating that “You are required to
appear before AC/DC User ID <name of Collectorate as per selected City> to complete
the verification process. You shall be able to file declaration ONLY after physical
verification.”
vii. Trader must physically appear before AC/DC User ID <name of Collectorate as per
selected City> to complete the physical verification process. After successful
verification, User shall be able to file declaration to perform cross-border trade related
activities.
5.5.1.2 For FTN Holders
i. To register with Customs as a Trader, login to PSW portal using your subscription ID
and password.
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ii. After successfully logging in, you shall be directed to the Registration dashboard
iii. To register as Trader, click on the ‘Trader’ button.
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iv. After clicking on the 'Trader' button, the Trader Registration form shall appear. Select
Business Name, Business Address, City, User sub type (i.e., Commercial or Non-
Commercial), and City. Upload required documents and click on the 'Submit' button.
Note: You must submit Authority Letter from the competent authority to undertake PSW
subscription process
v. After successful registration as Trader, above options shall appear on your dashboard.
vi. If you opted for Physical verification due to loss of elasticity, fading, wear-off, old age
or any other medical reason, an email shall be sent stating that “You are required to
appear before AC/DC User ID <name of Collectorate as per selected City> to complete
the verification process. You shall be able to file declaration ONLY after physical
verification.”
vii. Trader must physically appear before AC/DC User ID <name of Collectorate as per
selected City> to complete the physical verification process. After successful
verification, User shall be able to file declaration to perform cross-border trade related
activities.
5.5.2 Register as Customs Agent
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Figure 22 Register as Customs Agent
i. To register as a Customs Agent, log in into PSW portal using your subscription ID and
password.
ii. After successfully logging in, you shall be directed to the Registration dashboard.
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iii. To register as Customs Agent, click the ‘Customs Agent’ button.
iv. After clicking the ‘Customs Agent’ button, the Customs Agent Registration form shall
appear. Select Business Name and Business Address, enter License Number and Click
the ‘Validate’ button.
v. After successful validation of License number, upload required documents and click on
the ‘Submit’ button.
Note: You must submit an Authority Letter if the business has multiple Directors/Partners.
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vi. After successful registration as a Customs Agent, the above options shall appear on
your dashboard.
Note:
• FTN Holders cannot be registered as Customs Agent in PSW.
• If you opted for Physical verification due to loss of elasticity, fading, wear-off, old
age or any other medical reason, an email shall be sent stating that “You are required
to appear before AC/DC User ID <name of Collectorate as per selected City> to
complete the verification process. You shall be able to file declaration ONLY after
physical verification.”
• Customs agent must physically appear before AC/DC User ID <name of Collectorate
as per selected City> to complete the physical verification process. After successful
verification, User shall be able to file declaration to perform cross-border trade
related activities.
6. Profile Management
6.1 Update/Sync Profile
Figure 23 Update/Sync Profile
44
i. Click on ‘Profile Management’ button on PSW dashboard to update or sync your profile
with FBR
ii. Click on ‘Update/Sync Profile’ button to update your PSW profile
Figure 24 Update/Sync Profile OTP
iii. Now enter the 6-digit OTP received on your registered email address and mobile
number.
45
iv. After successful OTP validation, a Payment Slip ID (PSID) and Application ID shall be
generated.
v. Please pay a fee of PKR 500.
Note: You shall also receive PSID, Application ID, Due Date, and fee details via email and
SMS vi. You can use the PSID to pay fee through any of the following
ADC (Alternate Delivery Channel) modes:
a. Bank Counter
b. ATM
c. Internet Banking
d. Mobile Banking
Figure 25 Update Profile Fee
vii. After successful payment, your Payment Status shall be updated to ‘Paid’. Click on the
46
Figure 26 Update Profile
viii. From the ‘Update/Sync Profile’ screen, you can perform the following actions:
a. Sync Profile with FBR
b. Update CNIC
c. Update Mobile Number
d. Update City
47
6.1.1 Sync Profile with FBR
Figure 27 Sync Profile with FBR
i. To sync profile with FBR, click on ‘Sync Profile with FBR’ button.
48
ii. Upon clicking on ‘Sync Profile with FBR’ button, a pop-up shall appear, and the
following data shall be fetched from FBR:
a. STRN
b. Company Name
c. CNIC
d. Business Name
e. Business Address
f. Email
g. Principle Activity
iii. Click on ‘Update’ button to sync profile with FBR
iv. Click on ‘Conclude’ button and data fetched from FBR shall be updated in the system.
Note: If you also want to update the ‘User Subscription Information’ or ‘User
Registration Information’, kindly change the desired fields accordingly and click on
‘Conclude’ button. The system shall sync profile with FBR and update User Profile
after performing necessary validations successfully.
49
Figure 28 Profile Updated Successfully
v. Upon clicking ‘Conclude’ button, you shall be directed to ‘Done’ screen.
50
6.1.2 Update CNIC/Mobile Number
Figure 29 Update CNIC/Mobile Number
i. To update registered CNIC/Mobile number, click on edit icon available in the User
Subscription Information section on Update Profile Screen.
ii. Upon clicking ‘edit’ icon, enter your valid CNIC, Mobile Number (Mobile number should
be entered without ‘0’ i.e., 3331234567) and select network provider.
Note: Mobile number should be registered against the provided
CNIC iii. Click on ‘Proceed’ button to continue the process.
51
iv. Upon clicking on ‘Proceed’ button, you shall be required to complete the following
validations:
a. PMD verification
b. OTP verification
c. Biometric Verification (required only in case of CNIC change)
v. For PMD verification, click on ‘CNIC/Mobile verification’ button.
52
Figure 30 PMD Verification for update CNIC/Mobile Number
vi. Upon clicking on ‘CNIC/Mobile verification’ button, kindly review the entered CNIC
and mobile number and click on ‘Submit’ button for PMD verification.
vii. After successful PMD verification, click on ‘OTP verification’ button.
Figure 31 OTP Verification for update CNIC/Mobile Number
viii. After clicking on ‘OTP verification’, enter the 6-digit OTP received on registered email
address and mobile number.
53
ix. After successfully submitting the OTP(s), you shall be required to perform Biometric
Verification. Your Biometric Verification status and due date shall be sent to you via email.
x. After successful verification, click on refresh button to update verification status xi.
Click on ‘Conclude’ button. Your CNIC and mobile number are now updated in
the system.
54
xii. Upon clicking on ‘Conclude’ button, you shall be directed to ‘Done’ screen.
55
6.1.3 Update City
Figure 32 Update City
i. To update City, click on edit icon from User Registration

Information
56
ii. Now select your city and click on conclude button. iii.
Your city is now updated in the system.
iv. Upon clicking on ‘Conclude’ button, you shall be directed to ‘Done’ screen.
57
6.2 View Update Profile History
i. To view update history, click on ‘View Update Profile History’
Figure 33 View Update Profile History
7. Obligations and Responsibilities

7.1 Obligations of PSW
1. PSW shall take all reasonable steps to safeguard the security of any information input
by the Subscriber or information used by the Subscriber in connection with the “PSW
System”.
2. The subscriber shall be entitled to all the functions and privileges available to them in
the UID and no authority shall deprive them from transacting activities related to cross-
border trade except in accordance with the law.
3. PSW shall make endeavors to ensure that the “PSW System” remains available for the
“Subscriber” round the clock for the entire period of subscription. It shall make all
possible efforts to restore services in the shortest time possible in case of any disruption
or nonavailability of services.
58
7.2 Obligations of the Subscriber
1. The Subscriber must read and accept the PSW Subscription Terms and Conditions
(T&Cs). A full list of the T&Cs can be found here:
https://www.psw.gov.pk/app/subscription
2. The Subscriber shall assume responsibility for any unauthorized use of subscriber’s
CNIC, NTN/FTN, bank account numbers, SIM card numbers, biometric verifications or
any other particulars required by the PSW or its allied components for subscription, role
association and further use of the system. The Subscriber is responsible for the
authenticity of the information provided.
3. The Subscriber is fully responsible for all activities that occur in the “PSW System” under
the UID provided to the subscriber by PSW. The Subscriber shall ensure that such UIDs
are kept confidential and treated in a secure manner. In case of any breach of security
with respect to such UIDs or to the use of the “PSW System,” the subscriber shall notify
PSW Support immediately.
4. The Subscriber shall not allow any unauthorized access to PSW systems utilizing their
password.
5. The subscriber shall ensure that correct information is provided at the time of
subscription. Incorrect information provided at the time of subscription shall not be
validated from the concerned authorities and UID will not be issued in such case.
8. Acronyms & Abbreviations

No. Acronyms Definition
1 PSW Pakistan Single Window
2 NTN National Tax Number
3 ID Identity
4 NADRA National Database & Registration Authority
5 NSW National Single Window
6 IFC International Finance Corporation
7 EoDB Ease Of Doing Business
8 IT Information Technology
9 PMD Pakistan MNP (Mobile Number Portability) Database
10 FBR Federal Board of Revenue
11 STRN Sales Tax Registration Number
12 CNIC Computerized National Identity Card
13 OTP One Time Password
14 ADC Alternate Delivery Channel
15 PSID Payment Slip Identification
59
16 PKR Pakistan Rupees
17 ATM Automated Teller Machine
18 UID User Identity
19 CUIN Corporate Unique Identifier Number
20 SRO Statutory Regulatory Order
21 IRIS Inland Revenue Information System
22 OGA Other Government Agencies
23 SIM Subscriber Identity Module- Provided by Telecommunication Operator
24 FTN Free Tax Number
25 IMSI International Mobile Subscriber Identity
60
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USER MANUAL

PSW SUBSCRIPTION AND

3. PSW Subscription – Procedure, Salient Features and Dividends

1. Click the “Subscribe” button on the PSW Home page.

1. Click the “Subscribe” button on the PSW Home page.

3.3 Benefits of Subscribing to PSW

4. Pre-requisites for PSW Subscription

4.2 Subscription Requirements

5. Let’s get started!

5.1 Subscription Process

Figure 1 Subscription Process

i. Please visit ‘’www.psw.gov.pk” and click the “Subscribe” button.

Figure 2 PSW Terms and Conditions

Figure 3 NTN Validation

Figure 4 CNIC and Mobile Number

Figure 7 OTP verification

Figure 8 Biometric verification

Figure 9 Subscription Complete

Figure 10 Undertaking for physical verification

Figure 11 Subscription complete

xxiv. Click on ‘Done’ button to complete the subscription process.

Figure 13 Successful Password Creation

Figure 15 PSW Dashboard

i. Please visit ‘’www.psw.gov.pk” and click on the “Subscribe” button.

Copyright © Pakistan Single Window

i. Please visit ‘’www.psw.gov.pk” and click on the “Subscribe” button.

Figure 16 Bank Account Verification (Foreign Nationals Subscription)

Figure 17 OTP Verification

xv. Upon successful verification of OTP, click ‘Done’ button

5.2 Resume Subscription to PSW Portal

Figure 18 Login to PSW Portal

5.4 Forgot Password

i. Click the ‘Having trouble logging in?’ link.

ii. Enter your User ID, CNIC, and Email Address.

Figure 20 PSW Registration

iii. To register as Trader, click on the ‘Trader’ button.

5.5.1.2 For FTN Holders

iii. To register as Trader, click on the ‘Trader’ button.

Figure 23 Update/Sync Profile

ii. Click on ‘Update/Sync Profile’ button to update your PSW profile

Figure 24 Update/Sync Profile OTP

Figure 25 Update Profile Fee

Figure 27 Sync Profile with FBR

iii. Click on ‘Update’ button to sync profile with FBR

v. Upon clicking ‘Conclude’ button, you shall be directed to ‘Done’ screen.

Figure 29 Update CNIC/Mobile Number

Figure 31 OTP Verification for update CNIC/Mobile Number

Figure 32 Update City

i. To update City, click on edit icon from User Registration

i. To view update history, click on ‘View Update Profile History’

Figure 33 View Update Profile History

7. Obligations and Responsibilities

8. Acronyms & Abbreviations

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