USFB/CS/SE/2023-24/100

Date: January 24, 2024

To,

National Stock Exchange of India Limited BSE Limited

Listing Department, Listing Compliance,
Exchange Plaza, C -1, Block G, Bandra Kurla P.J. Tower,
Complex, Bandra (E), Dalal Street, Fort,
Mumbai-400 051 Mumbai-400 001

Symbol: UJJIVANSFB Scrip Code: 542904

Dear Sir/Madam,

Sub: Press Release and Investor Presentation for the quarter and nine months ended December 31, 2023

Further to our intimation carrying reference number USFB/CS/SE/2023-24/99 dated January 24, 2024 please find
enclosed herewith, a copy of the press release and investor presentation on the business and financial performance
of the Bank for the quarter and nine months ended December 31, 2023.

This intimation shall also be available on the Bank’s website at www.ujjivansfb.in.

We request you to take note of the above.

Thanking You,

Yours faithfully,
For UJJIVAN SMALL FINANCE BANK LIMITED

SANJEEV Digitally signed by SANJEEV

BARNWAL

BARNWAL Date: 2024.01.24 13:19:02

+05'30'
Sanjeev Barnwal
Company Secretary & Head of Regulatory Framework

Encl: As mentioned above

 Press Release
Healthy growth in secured assets, CASA; leading to stronger franchise
Disbursement up 17%/ 19% YoY for Q3FY24/9MFY24; Gross loan book up 27% YoY;
Secured book at 28.3% as of Dec’23 vs 27.5% as of Sep’23;
Asset quality continues to be healthy with GNPA/NNPA at 2.1%/0.16% & PAR at 3.6%;
Deposits at ₹29,669 crore up 28% YoY; CASA up 24% YoY; CASA ratio at 25.5%;
RoA /RoE at 3.1% /24.2% for Q3FY24

Bengaluru, Wednesday 24 January, 2024: Ujjivan Small Finance Bank ltd. [BSE: 542904; NSE: UJJIVANSFB], today
announced its financial performance for the nine month and quarter ended December 31, 2023

Summary of Ujjivan Small Finance Bank Business Performance – Q3FY24 and 9MFY24
❖ Assets
• Disbursements were at ₹ 5,675 crore/ ₹ 16,708 crore in Q3FY24/9MFY24 up 17%/19% YoY
• Affordable Housing$ disbursed ₹ 595 crore/ ₹ 1,554 crore in Q3FY24/9MFY24 up 73%/63% YoY
• Gross loan book at ₹27,743* crore up 27%/4% YoY/QoQ
• Secured book at 28.3% as of Dec’23 vs 27.5% as of Sep’23
❖ Collection and Asset Quality
• Continued traction on Collections with ~99% efficiency in Dec’23; NDA collection consistently at
~100%
• Portfolio at risk* at 3.6% as of Dec’23; GNPA* declined to 2.1% as of Dec’23 vs 2.2% as of Sep’23;
NNPA* continues to be negligible at 0.16% as on Dec’23
• Q3FY24 write-off at ₹ 93 crore; Provision coverage ratio as on Dec’23 is 92%#
❖ Deposits
• Deposits at ₹ 29,669 crore as of Dec’23 up by 28%/2% YoY/QoQ
• CASA at ₹ 7,556 crore up 24%/8% YoY/QoQ; CASA ratio at 25.5% as of Dec’23 vs 24.1% as of Sep’23
• Retail TD^ grew 40%/9% YoY/QoQ
❖ Financials
• Q3FY24 NII of ₹ 860 crores up 23% YoY; NIM at 8.8% for Q3FY24 vs 8.8% for Q2FY24
• Cost to Income ratio at 56% in Q3FY24 vs 53% for Q3FY23
• Q3FY24 PPoP at ₹ 457 crore up 18% YoY; PAT of ₹ 300 crore up 2% YoY
❖ Capital and Liquidity
• Capital adequacy ratio at 24.37% with Tier-1 capital at 21.97%
• Excess system liquidity further moderated during the quarter
• Provisional Daily LCR at 137% as on 31st Dec’23 vs 158% as on 30th Sep’23

$Including Micro mortgages

* Without adjusting IBPC & Securitization of ₹ 1,596/ ₹ 1,685/ ₹ 1,619 crores as on Dec 2023/ Sep 2023/ Dec 2022
^ Retail TDs are TDs less than ₹ 2 crores
# Floating provision of ₹ 250 Cr continues to be on books & can be utilized for making specific provisions in future during extraordinary circumstances, with
prior approval from the RBI ₹ 30 Cr was moved to Tier II capital in Jun’22 while ₹ 60 Cr, ₹ 10 Cr and ₹ 30 Cr were moved to other provision in Sep’22, Dec’22
and Mar’23 respectively
Mr. Ittira Davis, MD & CEO, Ujjivan Small Finance Bank said, “Q3FY24 was yet another good quarter with healthy
disbursements and high deposit accretion supported by strong CASA growth. Focus towards improving our secured
book continued, increasing to 28.3% for the quarter vs 27.5% in the last quarter. During the quarter disbursements
stood at ₹ 5,675 crore. Affordable Housing (including Micro-Mortgages) continues to grow with strong underlying
demand and improving business productivity quarter on quarter; disbursed ₹ 595 crore for the quarter up 73% YoY.
Further as we had stated earlier that we are moving to a hub & spoke model for our Housing & MSME business to
enable quicker business decisions. We are witnessing significant reduction in TAT and increased business
productivity. Reaping on the benefits of such operational efficiencies we currently have a total of 13 active hubs as
on Dec’23. Focussed to diversify our book and enhance the product portfolio offered by the Bank we continue to
develop on the other high yielding business segments like Gold loans and Two wheeler loans. These are currently
very small but are expected to grow fast and add to secured book growth in coming quarters. Additionally, we have
partnered with few Fintechs which we believe will provide us synergistic benefits going ahead and improve our
product offerings. During the quarter we on-boarded two new Fintechs and started disbursements under the MSME
business. On the deposit front, we have strategically further reduced our reliance on bulk deposits and have been
successfully growing retail deposits. Initiatives such as nation-wide brand campaign and launch of value-add liability
products has started to contribute meaningfully. This resulted in CASA book growing by 8% QoQ, sourcing more than
₹ 500 crore of CASA during the quarter despite stiff market competition. CASA ratio also improved to 25.5% vs 24.1%
last quarter. In addition to this we have also started to offer our SA & TD products through alternate Digital channels.
This will further add granularity to our liability book. Our focus on reducing excess liquidity in the system continued,
reducing our daily LCR to 137% as on end of Dec’23. This aided in easing of pressure from the margins. We reported
a PPoP of ₹ 457 crore supported by our NII growing by 23% YoY and 4% QoQ. Credit cost continues to stabilise and
will continue to move towards normal levels as we progress. PAT for the quarter was ₹ 300 crore. Ujjivan’s strong
business & financial performance over last 8 consecutive quarters continues showcasing healthy RoA /RoE of 3.1%
/24.2% respectively for Q3FY24 and remains among the best in the industry.

Our guidance on loan and deposit book growth remains intact. Credit cost will continue to remain within sub 100 bps
as per our earlier guidance. In line with our strategy, we will continue to expand our physical presence across the
country. During this quarter 29 new branches were opened, taking our total branch count to 729. In Q4 we will be
adding ~23 more branches.

Further we believe, we are in the final stages of merger with our holding company as a hearing by Hon’ble NCLT is
scheduled on 30th Jan’24 to which we expect a positive outcome. Having said that, we expect merger process to get
completed within this financial year.”
About Ujjivan Small Finance Bank Limited:

Ujjivan Small Finance Bank Limited is a small finance bank licensed under Section 22 (1) of the Banking Regulation Act, 1949 to
carry on the business of small finance bank in India. Bank serves ~82 lakh customers through 729 branches and 21,796 employees
spread across 321 districts and 26 states and union territories in India. Gross loan book stands at ₹27,743 crore with a deposit
base of ₹29,669 crore as of Dec 31, 2023.

'We constantly strive to ensure strong corporate culture which emphasizes on integrating CSR values with business objectives.
We work with communities in navigating the unprecedented challenges primarily focused on healthcare, disaster relief, Covid
relief, livelihood for especially abled people, education, and community infrastructure development.’

Web: www.ujjivansfb.in Twitter: @UjjivanSFB

Safe Harbour:
Some of the statements in this document that are not historical facts are forward-looking statements. These forward- looking statements include our financial and growth
projections as well as statements concerning our plans, strategies, intentions and beliefs concerning our business and the markets in which we operate. These statements are based on
information currently available to us, and we assume no obligation to update these statements as circumstances change. There are risks and uncertainties that could cause actual
events to differ materially from these forward-looking statements. These risks include, but are not limited to, the level of market demand for our services, the highly-competitive market
for the types of services that we offer, market conditions that could cause our customers to reduce their spending for our services, our ability to create, acquire and build new
businesses and to grow our existing businesses, our ability to attract and retain qualified personnel, currency fluctuations and market conditions in India and elsewhere
around the world, and other risks not specifically mentioned herein but those that are common to industry.

For further information, please contact:

Ujjivan Small Finance Bank Limited
For Media Queries: For Investor Queries:
Mr. Ram Kumar Uppara Mr. Deepak Khetan
+91 9820177907 +91 7045792752
ram.uppara@ujjivan.com deepak.khetan@ujjivan.com
Q3FY24 INVESTOR PRESENTATION
DISCLAIMER
• This presentation has been prepared by Ujjivan Small Finance Bank Limited (the “Bank”) solely for information purposes, without regard to any specific objectives, financial situations
or informational needs of any particular person. All information contained has been prepared solely by the Bank.
• No information contained herein has been independently verified by anyone else. This presentation may not be copied, distributed, redistributed or disseminated, directly or
indirectly, in any manner.
• This presentation does not constitute an offer or invitation, directly or indirectly, to purchase or subscribe for any securities of the Bank by any person in any jurisdiction, including
India and the United States. No part of it should form the basis of or be relied upon in connection with any investment decision or any contract or commitment to purchase or
subscribe for any securities. Any person placing reliance on the information contained in this presentation or any other communication by the Bank does so at his or her own risk and
the Bank shall not be liable for any loss or damage caused pursuant to any act or omission based on or in reliance upon the information contained herein.
• No representation or warranty, express or implied, is made as to, and no reliance should be placed on, the fairness, accuracy, completeness or correctness of the information or
opinions contained in this presentation. Such information and opinions are in all events not current after the date of this presentation. Further, past performance is not necessarily
indicative of future results.
• This presentation is not a complete description of the Bank. This presentation may contain statements that constitute forward-looking statements. All forward looking statements are
subject to risks, uncertainties and assumptions that could cause actual results to differ materially from those contemplated by the relevant forward-looking statement. Important
factors that could cause actual results to differ materially include, among others, future changes or developments in the Bank’s business, its competitive environment and political,
economic, legal and social conditions. Given these risks, uncertainties and other factors, viewers of this presentation are cautioned not to place undue reliance on these forward-
looking statements. The Bank disclaims any obligation to update these forward-looking statements to reflect future events or developments.
• Except as otherwise noted, all of the information contained herein is indicative and is based on management information, current plans and estimates in the form as it has been
disclosed in this presentation. Any opinion, estimate or projection herein constitutes a judgment as of the date of this presentation and there can be no assurance that future results
or events will be consistent with any such opinion, estimate or projection. The Bank may alter, modify or otherwise change in any manner the content of this presentation, without
obligation to notify any person of such change or changes. The accuracy of this presentation is not guaranteed, it may be incomplete or condensed and it may not contain all material
information concerning the Bank.
• This presentation is not intended to be an offer document or a prospectus under the Companies Act, 2013 and Rules made thereafter , as amended, the Securities and Exchange Board
of India (Issue of Capital and Disclosure Requirements) Regulations, 2009, as amended or any other applicable law.
• Figures for the previous period / year have been regrouped wherever necessary to conform to the current period’s / year’s presentation. Total in some columns / rows may not agree
due to rounding off.
• Note: All financial numbers in the presentation are from Audited Financials or Limited Reviewed financials or based on Management estimates.

2
KEY HIGHLIGHTS – Q3FY24 (1/3)

Gross Loan Book Total Deposits Retail TD*+ CASA

₹ 27,743 cr ₹ 29,669 cr ₹ 20,389 cr

Up 27% yoy Up 28% yoy Up 34% yoy
Dec'22: ₹21,895 cr Dec'22: ₹23,203 cr Dec'22: ₹15,242 cr

GNPA/NNPA CRAR Employees

2.1%/0.16% 24.4% 21,796
Down 131 bps/Up 11 bps yoy Down 165 bps yoy Up 30% yoy
Dec'22: 3.4%/0.05% Dec'22: 26.0% Dec'22: 16,764

Added 29 branches during Q3FY24 taking total branch count to 729

* Note: Retail TD are TDs below ₹ 2 Crs; ** Floating provision of ₹250 Cr (NPA provision: ₹ 120 cr; Other provision: ₹ 100 cr; Tier-II Capital: ₹ 30 cr) continues to be on the books which can be
utilized for making specific provisions in future during extraordinary circumstances, with prior approval from the RBI (as & when required); *** All NPA and gross loan book data in this document 3
(except in Financial Overview section) are without adjusting for IBPC & Securitization book
KEY HIGHLIGHTS – Q3FY24/ 9MFY24 (2/3)
Q3FY24 Vs Q3FY23 9MFY24 Vs 9MFY23

NII ₹ 860 cr Up 23% Vs ₹ 697 cr ₹ 2,476 cr Up 26% Vs ₹ 1,960 cr

NIM 8.8% Down 61 bps Vs 9.4% 8.9% Down 67 bps Vs 9.6%

PPoP ₹ 457 cr Up 18% Vs ₹ 389 cr ₹ 1,399 cr Up 30% Vs ₹ 1,074 cr

PAT ₹ 300 cr Up 2% Vs ₹ 293 cr ₹ 952 cr Up 20% Vs ₹ 790 cr

RoA 3.1% Down 103 bps Vs 4.1% 3.5% Down 41 bps Vs 3.9%

RoE 24.2% Down 547 bps Vs 29.7% 27.3% Down 329 bps Vs 30.6%
KEY HIGHLIGHTS (3/3)
Credit Rating Ratings upgrade towards long term facilities by CARE to AA- (Stable) from A+ (Positive)

Secured:- Secured book* inching up; 28.3% as on Dec’23 vs 27.5% as on Sep’23

Affordable Housing:- Total of 13 hubs active as on Dec’23 complementing the branches in servicing
Assets customers present in 350+ locations; faster credit decisioning and lower disbursal TAT

MSME:- Started disbursement with two new Fintechs in Q3FY24 for Supply Chain Finance

Deposits:- CASA up 8% QoQ; CASA ratio higher at 25.5% vs 24.1% as of Sep’23; driven by nation-wide brand
campaign and launch of new value add products last quarter

Liabilities Funding:- CD Ratio at 94% vs 91% in Sep’23 | ex-IBPC/ Securitisation CD Ratio at 88% vs 85% in Sep’23
Excess Liquidity moderated: Daily LCR reduced to 137% as on 31st Dec’23 from 158 % as on 30th Sep’23

CoF:- Cost of Funds moderating: Increased 8 bps in Q3FY24 to 7.5% vs 23 bps in Q2FY24 to 7.4%

Reverse Merger NCLT date for hearing scheduled on 30th Jan’24

ESG Successfully launched our maiden ESG report on 9th Jan’23; Click here for more information
* Note: Without adjusting for IBPC & Securitization book
Liabilities: Driving Retail Deposit Base

6
 STRONG DEPOSIT GROWTH WITH RETAIL AT FORE-FRONT
Total liabilities profile (₹ in crore) Deposits break-up (₹ in crore) CASA break-up (₹ in crore)
Refinance Deposits Others Bulk TD Retail TD CASA CD SA CA
32,872 33,381 29,139 29,669 7,556
2,512 2,589 388 168 7,012
25,521 23,203 7,556 672
1,156 7,012 6,070 563
147
6,070 482
11,806 12,832
29,139 29,669
23,203 9,172 6,450 6,885
5,588
7,814 9,933 9,113
1,162 1,221 1,123

Dec'22 Sep'23 Dec'23 Dec'22 Sep'23 Dec'23 Dec'22 Sep'23 Dec'23

Improving Average SA Balances(₹ in ‘000) Cost of funds#

❖ Comfortable ALM position
Overall Retail Branch Banking CoF Deposits* CASA
❖ Provisional Daily LCR at 137% as on 31st
34.6
30.2
32.4 Dec’23

❖ Credit To Deposit Ratio: 94% as of Dec’23 (88%

7.5%
7.5%
7.4%
7.4%
adjusted for IBPC/ Securitisation book)
6.6%
6.5%

5.5%
5.3%
5.3%

8.1 8.6 8.9 ❖ Ratings - CRISIL A1+, (₹ 2,500 Cr certificate of

deposits); CARE AA- (stable) (Long term bank
facilities)
Dec'22 Sep'23 Dec'23 Q3FY23 Q2FY24 Q3FY24
^ TD: Term Deposits, CASA: Current Account, Savings Account; 7
*Cost of Blended Deposits – TD + CA+ SA; # On Book + off Book
WELL-DIVERSIFIED DEPOSIT MIX

Deposits from individual continues to grow with our focus on building granular deposit base
8
Assets: Well-diversified growth with new
customer acquisition

9
GROSS LOAN BOOK AND DISBURSEMENT TREND
Strong disbursements (₹ in crore) Consistent growth in Gross Loan Book (₹ in crore)
Contribution from 28% 27% 27% 27% 28%
Secured Book (%)
6,001

27,743
5,749

5,675

26,574
25,326
5,284

24,085
4,841

21,895
Q3FY23 Q4FY23 Q1FY24 Q2FY24 Q3FY24 Dec'22 Mar'23 Jun'23 Sep'23 Dec'23
Healthy growth in New Customer acquisition
IBPC/ Securitisation (₹ in crore)
(% of Fresh Loans)
Acquired 2.5/7.8 lakh new IL MGL
customers in Q3FY24/9MFY24
43% 42%
39% 40% 40%

2,573
2,174

1,685
1,619

1,596
17% 17% 18%
15%
12%

Q3FY23 Q4FY23 Q1FY24 Q2FY24 Q3FY24 Dec'22 Mar'23 Jun'23 Sep'23 Dec'23 10
GROWING ACROSS SEGMENTS
Gross Loan Book – Segment wise (₹ in crore) % Gross Growth Growth
Product
Loan Book YoY QoQ
MGL IL MSME AH* FIG Others
27,743 Micro Group Loans 56% 21% 2%
26,574 719
642 1,435
1,304
Individual Loans 16% 64% 10%
21,895 4,417
4,036
543
1,010 1,397
1,442 MSME 5% (20)% (3)%
3,144
3,925 4,304
1,744
Affordable Housing* 16% 40% 9%
2,632

FIG Lending 5% 42% 10%

15,226 15,471
12,823
Others 3% 32% 12%

Total 100% 27% 4%

Dec'22 Sep'23 Dec'23

MGL- Micro Group Loans IL- Individual Loans MSME- Micro Small & Medium Enterprise * Includes Micro-LAP 11
AH- Affordable Housing FIG- Financial Institution Groups
DISBURSEMENT, YIELD AND AVERAGE TICKET SIZE
Product wise Disbursement (₹ in crore) Yield (%) – Segment wise
MGL MGL+IL Overall MSME AH (Ex MLAP)
IL 22.0% 22.2%
MSME 21.0%
AH* 16,708 19.2% 19.3%
5,749 5,675 18.4%
FIG
Others^ 1,208
520 272

379 992 14.0%

293 14,036
4,838 12.5% 12.7%
593
294 595 1,554
541 600 12.9% 12.6%
198 12.0%
240 68 106 952
Q3FY23 Q2FY24 Q3FY24
344 762
2,919
167 1,019 1,029 Average Ticket Size (₹)
1,944
712 Product Q3FY23 Q2FY24 Q3FY24
Micro Group Loans 55,186 55,066 56,534
3,308 3,294 9,838 Individual Loan 1,22,185 1,31,113 1,32,183
3,081 9,185
MSME (ex-fintech) 40.0 lakhs 43.6 lakhs 43.4 lakhs
Affordable Housing (Ex-
Q 3FY23 Q 2FY24 Q 3FY24 9MFY23 9MFY24 13.1 lakhs 13.9 lakhs 14.1 lakhs
Micro-LAP)
^Includes Vehicle loan, Staff Loan, OD-FD, KPC & others 12
* Includes Micro-LAP
Sustained improvement in asset quality

13
COLLECTIONS SUSTAINING; NDA COLLECTIONS AT ~100%
Collection % (against month due) Collection Efficiency % (incl Additional collections) Cashless MB collections
117%
115% 40%
112% 112% 111% 112% 111% 37%
111% 110% 110% 110% 111%
109%

31%
29%
26%
100% 99% 100% 100% 99% 99% 99% 99% 99% 99% 99% 98% 99%

Dec'22 Jan'23 Feb'23 Mar'23 Apr'23 May'23 Jun'23 Jul'23 Aug'23 Sep'23 Oct'23 Nov'23 Dec'23

Well calibrated
Collection team to gradually reduce…collections
with NPA +team…. (Nos) pool shrinking (Nos)
restructured • Flexible & multiple modes of
collections apart from traditional
Total Off Roll Total on Roll centre meetings/door-to-door
2,677 2,621
2,445 2,307 collections
2,164 2,114
803

2,038
830

1,985 2,018 1,964 1,974 • Introduced various digital modes of

1,867 808

776

577
730

508
repayment

710
799
750

748
697

1,264
• Expediting legal process for
1,874

1,791

1,637
611 653

1,537
1,531

1,530
collections in secured book
1,434

654 654

1,264
1,235

1,219

1,216
1,170

549
• Data analytics driven prediction
models based on Early Warning
Mar'20 Jun'20 Sep'20 Dec'20 Mar'21 Jun'21 Sep'21 Dec'21 Mar'22 Jun'22 Sep'22 Dec'22 Mar'23 Jun'23 Sep'23 Dec'23 Triggers aiding in better collections
Note: Collection efficiency - collections for the period against dues for the period. It does not 14
include pre-closures and any advance or future payments
COLLECTION EFFICIENCY
₹ Crore Oct’23 Nov’23 Dec’23
Additional Additional Additional
Verticals Due Collection % Due Collection % Due Collection %
Collection Collection Collection

MGL+IL 1,449.8 1,435.0* 99% 112.5 1,488.8 1,469.5* 99% 102.5 1,504.1 1,487.5* 99% 129.2

Affordable
54.2 52.4 97% 48.8 55.7 54.0 97% 44.2 57.2 55.6 97% 52.8
Housing

MSME 23.8 20.9 88% 18.4 23.7 20.8 88% 24.9 23.5 20.7 88% 24.9

FIG Lending 81.2 81.2 100% 0 87.3 87.3 100% 0 111.5 111.5 100% 0

Others 14.0 12.9 92% 2.1 14.7 13.5 92% 2.3 14.4 13.3 92% 2.44

Total 1,623.0 1602.5 99% 181.8 1,670.2 1645.1 98% 174.0 1,710.9 1688.6 99% 209.3

15
* Including OD collection
SUSTAINED COLLECTIONS DRIVING BETTER ASSET QUALITY
NPA & SMA have shrunk significantly YTD NPA Movement Table#

PAR GNPA
SMA NNPA
4.9%
3.8% 3.8% 198
3.4% 3.7% 3.6%
2.6% 2.4% 2.2% 2.1% 347
1.5% 1.2% 1.5% 1.5% 1.6%
0.05% 0.04% 0.06% 0.09% 0.16%
209
Dec'22 Mar'23 Jun'23 Sep'23 Dec'23

PAR 0 and GNPA (segment wise)

PAR 0
15.5% GNPA 631
571
8.8%

4.5% 4.2%
2.8% 1.8% 2.4%
1.7% 0.3%
0.3%
Opening NPA Slippages Recoveries/ W/Off Closing NPA
MGL+IL MSME Affordable Housing FIG Others Upgrades
# Excluding IBPC/Securitisation
16
FLOATING PROVISION; CUSHIONING P&L
Std+NPA Provision Floating PCR%

12 00
(₹ in cr) 11 0%

142
99% 98% 98%
96% 10 0%

92%
10 00

100
842 90 %

Total NPA
provision of 30
800

747 ₹529 Crs Floating

150 715 701 80 %

671 120 Provision of

120 ₹250 Crs
120 120
600
120 70 % 801

60 %

PCR @92% excluding floating

provision of ₹30 cr and ₹100 Cr
400

692 under Tier II and Other

627 595 409
581
50 %

551 provisions respectively

200

40 %

0 30 %

Dec'22 Mar'23 Jun'23 Sep'23 Dec'23 GNPA Floating Tier II Other Standard Total
Provision NPA capital# provision# Asset Provision
Provision Provision
# Floating provision of ₹250 Cr continues to be on books & can be utilized for making specific provisions in future during extraordinary circumstances, with prior approval from
17
the RBI ₹ 30 Cr was moved to Tier II capital in Jun’22 while ₹ 60 Cr, ₹ 10 Cr and ₹ 30 Cr were moved to other provision in Sep’22, Dec’22 and Mar’23 respectively
RESTRUCTURED BOOK AT 0.4% OF GROSS LOAN BOOK
Restructured Book Significant reduction in stress book

₹ crores RF 1.0 RF 2.0 Total

18.4% GNPA+RF Book
Micro Banking (GL+IL) 43 15 57
PAR+RF Book
Housing 6 14 20
14.5%
MSME 4 35 38 11.7%

9.2%
Loan Book 53 63 116
9.7%
6.8%
PAR 48 46 95 7.4% 5.3%
4.0% 4.0% 3.8% 3.7%
GNPA 47 37 84 5.3%
3.8%
2.9% 2.5%
Provisions 48 40 87 2.4% 2.2%

Sep'23
Sep'22
Dec'21

Dec'22

Dec'23
Mar'22

Mar'23
Jun'22

Jun'23
Dec’23 Coll. Eff. % 123%*

18
* GL/IL Including OD collection
Financial Overview

19
FINANCIAL OVERVIEW
Cost to Income Ratio & Operating Pre-Provision Operating Profit & PPoP
NII (₹ in crore) & NIM*
Expenses/ Average Assets (%) (RoA)
1,100

9.4% 9.2%
100%

9.1% 8.8% 8.8% 6.4% 5.4% 5.4% 5.3%

7.0%
1,000
10.0%

6.2% 5.2%
90%

6.0%

6.1%
525

900
80%

6.0% 6.5%

4.7%
8.0%

70%
5.7% 6.0% 425
5.0%

800

60%
4.0%
5.5%

6.0%

700 325

50%

5.0%

483
3.0%

860 458 457

40%
600

793 823 389 411

4.0%
4.5% 225

697 738 53% 55% 53% 52% 56%

30% 2.0%

500

4.0%

20%

2.0% 125

1.0%

400
3.5%

10%

25 0.0%
0% 3.0%
300 0.0%

Q3FY23 Q4FY23 Q1FY24 Q2FY24 Q3FY24 Q3FY23 Q4FY23 Q1FY24 Q2FY24 Q3FY24 Q3FY23 Q4FY23 Q1FY24 Q2FY24 Q3FY24
Net Interest Income Net Interest Margin C/I Ratio (%) Opex/ Avg Assets PPoP PPoP (RoA)
100%
3,000 100%

9.6% 8.9% 6.4% 5.9% 5.3% 5.1%

80.0%

90% 1,600 100%

2,800 90%

90%
2,600 80% 80%
1,400

70.0%

80%

2,400 70%
70%

1,200

70%
60.0%
2,200 60%
60%

1,000

60%

2,000 50%
50%

50.0%

800 50%

2,476 1,399
1,800 40%

40%

40%

1,074
600
1,600 30%

1,960 55%
40.0%

54%
30%

30%

1,400 20%
400

20%

20%

30.0%

1,200 10%

200
10%

10%

1,000 0%

20.0% 0%
- 0%

9MFY23 9MFY24 9MFY23 9MFY24 9MFY23 9MFY24

Net Interest Income Net Interest Margin Cost to Income ratio (%) Opex/ Avg Assets PPoP PPoP (RoA)
20
* NIM based on total book including IBPC & Securitization
FINANCIAL OVERVIEW
PAT (₹ in crore) & RoE EPS* (₹) Net worth (₹ in crore) & BVPS (₹)
450 35.6%

30.3%
2.50 6000

29.7% 29.8%
400

28.0% 30.6%

5000

2.00

350

24.2% 25.6%
4000

1.50

300

5,083
4,771
4,539
20.6% 3000

4,209
4,064
250

1.00

310 324 328 15.6%

1.50 1.53 1.66 1.68 1.53

2000

200

293 300
0.50

1000

10.6%

150

0
-

100 5.6%

Q3FY23 Q4FY23 Q1FY24 Q2FY24 Q3FY24 Q3FY23 Q4FY23 Q1FY24 Q2FY24 Q3FY24 Dec'22 Mar'23 Jun'23 Sep'23 Dec'23
PAT RoE Networth
5.00

4.90

1000
30.6% 27.3% 100%

4.80
26

90%

24

4.70

80%

800

22

4.60

70%

20

4.50
60%

4.87
600

25.0
23.4
952
50% 18
4.40

22.2
790

20.5
19.8
40%

400 4.30 16

30%

4.35
4.20
14

20%
200

4.10

12

10%

4.00

10

0 0%

9MFY23 9MFY24 Dec'22 Mar'23 Jun'23 Sep'23 Dec'23

9MFY23 9MFY24
PAT RoE BVPS
21
* Basic EPS
INCOME STATEMENT
Particulars (₹ in crore) Q3FY24 Q3FY23 YoY Growth Q2FY24 QoQ Growth 9MFY24 9MFY23 YoY Growth

Interest Earned 1,471 1,082 36% 1,391 6% 4,149 2,980 39%

Other Income 185 139 33% 189 (2)% 551 410 34%

Total Income 1,655 1,221 36% 1,580 5% 4,699 3,390 39%

Interest Expended 611 385 59% 568 8% 1,673 1,020 64%

Personnel Expenses 324 229 41% 283 14% 882 679 30%

Operating Expenses 264 217 21% 245 7% 746 617 21%

Total Cost 1,198 832 44% 1,096 9% 3,301 2,316 43%

Pre Provision Operating Profit 457 389 18% 483 (5)% 1,399 1,074 30%

Credit cost 63 (0) NM 47 34% 136 19 601%

Other provisions &
(0) 0 NM (0) NM (0) 0 NM
contingencies
Tax 94 96 (2)% 109 (13)% 311 264 18%

Net profit for the period 300 293 2% 328 (8)% 952 790 20%
22
TOTAL INCOME - BREAKUP
Particulars (₹ in crore) Q3FY24 Q3FY23 YoY Growth Q2FY24 QoQ Growth 9MFY24 9MFY23 YoY Growth

Interest on loan 1,283 957 34% 1,210 6% 3,627 2,670 36%

Int. on investments 184 118 56% 177 4% 510 287 78%

Securitization Income 3 7 (55)% 4 (28)% 12 22 (48)%

Total Interest Earned 1,471 1,082 36% 1,391 6% 4,149 2,980 39%

Processing Fees 75 64 18% 73 2% 215 181 19%

PSLC Income 3 0 NM 0 NM 29 24 20%

Insurance Income 31 10 199% 37 (17)% 77 28 174%

Bad Debt Recovery 31 34 (7)% 39 (19)% 105 90 17%

Treasury 4 1 256% 1 265% 12 0 32051%

Misc. Income* 41 30 36% 39 6% 113 88 28%

Total Other Income 185 139 33% 189 (2)% 551 410 34%

Total Income 1,655 1,221 36% 1,580 5% 4,699 3,390 39%

* Includes cards AMC charges, NFS/ other banking operations income and foreclosure/ late payment & other charges
23
BALANCE SHEET
As at As at As at
Particulars (₹ in crore)
Dec 31, 2023 Sep 30, 2023 Dec 31, 2022
CAPITAL AND LIABILITIES
Net worth 5,083 4,771 3,769
Capital 2,157 2,156 2,155
Employees Stock Options Outstanding 63 55 47
Reserves and Surplus 2,863 2,560 1,862
Deposits 29,669 29,139 23,203
Borrowings 3,712 3,733 2,318
Other Liabilities and Provisions 1,066 1,038 867
TOTAL 39,530 38,680 30,461
ASSETS
Cash and Balances with Reserve Bank of India 1,476 1,847 1,842
Balance with Banks and Money at Call and Short Notice 392 408 903
Investments 10,800 10,930 7,152
Advances 25,620 24,325 19,525
Fixed Assets 395 357 270
Other Assets 849 814 769
TOTAL 39,530 38,680 30,461 24
HEALTHY CAPITAL ADEQUACY
(₹ in Crore) Dec’22 Mar’23 Jun’23 Sep’23 Dec’23

Credit Risk Weighted Assets 15,369 16,361 17,012 18,839 20,924

Tier I Capital 3,511 3,712 4,018 4,239 4,597

Tier II Capital* 488 511 522 506 503

Total Capital 3,999 4,223 4,541 4,745 5,099

CRAR 26.02% 25.81% 26.69% 25.19% 24.37%

Tier I CRAR 22.84% 22.69% 23.62% 22.50% 21.97%

Tier II CRAR 3.18% 3.12% 3.07% 2.69% 2.40%

Floating Provision considered in

30 30 30 30 30
Tier II out of 250 Cr

Floating provision of ₹250 Cr created in Jun’21 continues to be on books and can be utilized for making specific provisions in extraordinary circumstances with prior approval of RBI. Including ₹ 250 Cr of
floating provision, total provision on gross loan book are at ₹ 942 Cr as of 31st Dec’22 / ₹ 877 Cr as of Mar’23 / ₹ 845 Cr as of Jun’23 / ₹ 831 Cr as of Sep’23 / ₹ 801 Cr as of Dec’23.
For FY 21 - 22 ₹250 Cr was utilized towards NNPA/ PCR calculation;
During June 2022 , the Bank had utilized ₹220 Cr for NNPA/ PCR calculation and ₹30 Cr was utilized as part of Tier II capital; As a result of sustained recovery efforts and continued improvement in the
Banks portfolio leading to reduction in GNPA of the Bank, in the current quarter only ₹120 Cr is utilized for NNPA/ PCR calculation, ₹30 Cr has been utilized as part of Tier II capital. The balance ₹100 Cr
has been grouped as part of other provisions without utilising the same towards Tier II capital, this amount continues to be earmarked for utilization for NNPA/PCR (as and when required)
25
GUIDANCE

Asset Deposits Ratios

FY24

Gross Loan Book Growth- >25% NIM: ~ 9.0%

Deposit Growth: >30%
Credit Cost: <100bps RoE: >22%
FY25/
FY26

Retain our FY25/FY26 guidance on growth & profitability

26
 Ujjivan – Platform for growth
Please refer to Investor Meet Presentation for more details uploaded on our website, www.ujjivansfb.in

27
SERVING CUSTOMERS THROUGH MULTIPLE CHANNELS
● Web-based Business Internet Banking application
● High volume bulk upload facility ● 577 biometric enabled ATMs including 62 ACRs*
● Customizable client centric approval matrix ● Customer alerts for each incorrect PIN entry & Green
● Single sign on for all accounts, Easy access to PIN facility 24/7 for PIN change
Personal & multiple relationships with one app ● Block/unblock debit card & set transaction limits
Aadhar authentication based password reset option through ATMs
Business ●
Opening of 3-in-1 A/C Demat through internet ATMs ● Supported in 9 regional languages
Internet banking ●
banking

24x7 phone banking helpline in 14 Languages

Multiple ● End to End Digital FD / SB account opening for
●

resident Indians ● Digimitra - unique & dedicated customer support for

delivery business net banking customers
Tablet-based customer acquisition for loan
channels ●
products
● VKYC and Video Banking services
Phone/ ● IVR Supported in 9 languages
Web/ Tablet ● Door-step service; faster, easier, better TAT Video ● Dedicated helpline for NR customers
Based Origination Banking

● Hello Ujjivan live on Google Playstore for Android users in

● Available in 9 languages
Nov’22
● Implemented Device Binding for both android and
● 5.9 Lakh downloads of ‘Hello Ujjivan’ as on Dec’23 aiding in
iOS users for making app usage more safe and
paperless disbursements, digital repayments and reducing TAT
secure
Mobile App ● Acquired customers in 100+ locations having no branch
● Aadhar authentication based password reset
presence
Hello Ujjivan
28
* Automated Cash Recycler
WELL DIVERSIFIED PAN INDIA PRESENCE; ADDED 29
NEW BRANCHES DURING THE QUARTER
• 26 states and UTs (187 URCs) Dec’23 Gross Loan Book (%)
• 729 Banking Outlets (BO)
• 321 districts TN 14.1%
• 577 ATMs# KA 13.1%
• 5k+ Electronic Collection Retail WB
2 CH:2 12.0%
Points (ECRP)
17 MH 9.1%
6 GJ 7.9%
39 DL:13 BR 6.9%
17
UP 6.9%
37
52
1
HR 5.8%
48
RJ 4.4%
58
8 ND 4.3%
21 95
13 PB 2.5%
4 OR 2.4%
25 JH 2.4%
KL 2.3%
53 MP 1.6%
5 TR 1.1% Region-wise Branch-wise
AS 1.0%
3
2
PY 0.5% Rural,
94
Banking infrastructure UK 0.6%
West, 8% Metro,
East,
17% Semi-
ATMs#

517 523 545 577 CH 0.4% 26% 30%

PU:1 Urban,
CG 0.2%
93 27%
20 HP 0.1% South,
ML 0.1% 30%
729 North, Urban,
Banking

700
Outlets

629 661 GA 0.1%

Banking Outlets 27% 35%
TL 0.1%
States with branch network Mar'23 Jun'23 Sep'23 Dec'23 Total Gross Loan Book – ₹ 27,743 Cr* 29
#
Including ACRs Note:- Map not to scale
*Includes IBPC and securitization
EXPANDING CUSTOMER BASE
Customer Base Growth Customer Base – Basis of Branch Classification

Asset Only Asset & Liability Liability Only

82.4 9%
In Lakhs 79.4
76.9 75.5
73.0 37%
24%

35.1
33.4
34.4 31.4
32.2
30%

Urban Semi-urban Metro Rural

*Semi-Urban branches largely cater to rural customers

40.3 42.2 43.6 • Liability customers grew by 13% YoY

37.7 38.9
• New customer acquisition continues to be strong
• Net Lability only customer addition at 1.7 lakhs for the
quarter
• Borrower base picking up pace with 1.3 lakhs net
3.1 3.6 3.7 3.7 3.6
addition in Q3 vs 1.9 lakhs in Q2
Dec'22 Mar'23 Jun'23 Sep'23 Dec'23
30
~5.4L dormant / inactive accounts closed in Q1FY24
 COMPREHENSIVE SUITE OF PRODUCTS & SERVICES
Micro, Small & Medium
Micro-Banking Enterprise Loans Affordable Housing Loans Financial Institutions Group Others

• Group Loans
Loan

• Individual Loans
• Construction and Purchase
• Top up Loans • Term loan to NBFCs, HFCs • Two-wheeler loans
• Home Improvement
• Agriculture & allied loans and MFIs • Busimoni OD
• Composite Home
• Gold loan • CC/OD • OD against FD
• Prime LAP# - Semi Formal • Home Equity Loan
• Street vendor loan • Bank Guarantee • Loan Against FD
• Business EDGE Overdraft • Commercial Purchase Loan
• OD on current account • Non MF Loans
• Vikas Loan (Micro-LAP)
• Water Sanitation Loan
• Cattle Maintenance Loan
• NULM^
• Pre-approved – IL

• Insurance
• Fixed Deposits • Call money
• Current Account • 3-in-1 Demat Trading Services
• Term Money products

Third-Party
Deposit

• Savings Account Fee • Forex

Retail Products • Non Resident Account Institutional • Institutional Savings • G-Sec trading • APY
based
Products • Collection and
• Term Deposit • Current Account Products • Aadhaar enrolment services
• Digital Savings & FD • Certificate of Deposit CC/OD variants of • CMS
current account • Safe deposit locker
Channels

ATM / POS / QR code/

Branch Banking, Asset Internet & Corporate
Money Mitra/ Touch- Mobile & Internet Banking Phone Banking, IVR
Centers Banking
points

# Loan against property 31

^ National urban livelihood mission
STRONG INDEPENDENT BOARD (1/2)
Name Education Experience

Banavar Anantharamaiah Retired as Chairman and Managing Director of Andhra Bank after serving various Banks for about
Prabhakar Commerce graduate, University of 37 years. Prior to that he served as the Executive Director of Bank of India for a period over 3
Chairman and Independent Mysore, Chartered Accountant. years, He also worked abroad for about eight years in two stints at Zambia and U.K. He was the
Director Chief Executive of Bank of Baroda UK Operations.

International banker with 40+ years of banking experience having worked extensively in the
Ittira Davis PGDM, Indian Institute of Management, Middle East and Europe. Was previously associated with Europe Arab Bank, Citibank in India and
Managing Director and CEO Ahmedabad the Arab Bank Group in the Middle East. Joined Ujjivan in Mar’15 to manage the transition to an
SFB. He was MD & CEO of UFSL for Jul’18 -Mar’21

Samit Kumar Ghosh MBA, Wharton School of Business, Founder of UFSL and served as its MD & CEO. He retired as MD and CEO of Ujjivan SFB on
Non-Executive Director University of Pennsylvania. November 30, 2019. He is a Career banker with over 30 years of experience in India & overseas.

Finance professional with a rich experience of over two decades in various organizations & a
Sudha Suresh decade as practicing chartered accountant. She is the founding partner of S. Rao & Associates,
B.Com (Honors) C.A., Grad ICWA, CS
Independent Director Chartered Accountants, Bangalore and founder of Mani Capital. She was the MD & CEO (2017-
18) and Chief Financial Officer (2008-17) of UFSL

32
STRONG INDEPENDENT BOARD (2/2)
Name Education Experience

Career banker for nearly four decades with SBI as well as its associate banks. Handled varied
Rajni Mishra M.Com (Gold Medallist), MS University, assignments and diverse portfolios, gained exposure in risk management, branch administration,
Independent Director Vadodara corporate credit, forex treasury etc. She was the chairperson and Independent Director of NCL
Buildtek limited, Hyderabad

A global leader with a track record spanning 30+ years having worked in India, London and
Qualified FCCA (UK), ACMA (UK), Bahrain. He brings a strong business background and having worked with top Business Leaders in
Ravichandran Venkataraman
Program for CFOs with Wharton over 100 countries. He is the Chairperson of eVidyaloka Trust, a not-for-profit social enterprise
Independent Director
Business School into remote education for rural children in India. Previously, he has worked with HP’s Global
Business Services, Hewlett Packard, ANZ Bank and Bank Muscat.

Rich work experience of 27 years in Banking industry with a focus on risk management.
Bachelor of Arts (Economics), Fellow
Rajesh Kumar Jogi Previously was associated with Natwest Group (erstwhile RBS Group) and was Chief Risk Officer,
member ICAI, Advanced Management
Independent Director India of the Royal Bank of Scotland and subsequently the Country Head of Risk, India for the
Program from Harvard Business School
Group

HR expert with over 40 years of experience as a management consultant. Began her career with
Anita Ramachandran AF Ferguson & Co and has worked in a wide range of areas. Founded Cerebrus Consultants in
MBA from Jamnalal Bajaj Institute
Independent Director 1995 to focus on HR advisory services, including Organisation transformation. Has been an
Independent Director on various Boards for the last 20 years.

33
KEY GROWTH STRATEGIES
COMPREHENSIVE & RELEVANT PRODUCTS STRONG DISTRIBUTION & COLLECTION NETWORK
● Entire gamut of asset and liability products to attract new ● Use right combination of physical and digital channels and

01 customers and deepen existing customer relationships

● Expand range of third party products and services
● Increase penetration of asset products under Retail, MSME and
04 partnerships to expand reach, banking outlets and infrastructure
● Build a dynamic and strong collection network
● Strengthen alternate delivery channels and encourage customers to
housing segments move towards a cashless environment

FOCUS ON DIGITAL BANKING AND CONTINUE FOCUS ON IMPROVING FINANCIAL

AND DIGITAL INCLUSION
02 ANALYTICS
● User-friendly digital interface to extend bank’s reach and
offer a strong banking platform; focus on user adoption with
programs like DigiMitra*
05 ● Focus on the un-served and underserved segments and educate
customers to develop improved financial behaviour
● Maintain transparency, responsibly price loan offerings, effectively
● Invest in API platform, innovations, fintech partnerships to redress grievances and ensure disclosures in vernacular languages
widen product offerings/ banking solutions ● Continue to partner with Parinaam Foundation to enhance financial
● Invest strategically to integrate technology into operations to literacy and develop Kisan Pragati Clubs
empower customers, reduce costs and increase efficiencies ● Promote use of bank accounts, UPI and digital payment gateways
● Adopt robotic processes to automate operational processes
● Data analytics to be used to offer customized solutions
● Establish bank as a modern technology enabled bank

BUILD A STABLE & GRANULAR DEPOSIT BASE DIVERSIFY REVENUE STREAMS

● Leverage banking infrastructure to diversify product portfolio and

03 06
● Improve share of CASA, recurring and fixed deposits by building
a sticky deposit base and attracting new customers; focus on increase fee and commission-based business
retail deposit base to reduce cost of funds ● Increase focus on treasury income, bancassurance, fee and
● Selectively open branches in urban areas with large customer processing charges
base ● Introduce new products and services and focus on cross-selling to
● Target mass customer acquisition through focused programs existing customers

34
*Dedicated support for Digital Channel users
Annexures

35
AWARDS & ACCOLADES

Technology Senate Awards 2023 Skoch Award

In the “Enterprise Security” For Information Security

BFSI & Fintech- Conclave and Awards BFSI & Fintech- Conclave and
2023 Awards 2023
Digital Security Most admired cyber security
initiative of the year

Quantic
18th Annual Summit & Awards
4th Annual BFSI Excellence Awards 2023
Financial Literacy Program of the year (SFB)
Banking & Financial Sector
2nd Annual Cyber Security Excellence Lending
Runner up in “Best Risk and Cyber
Awards 2023 Security Initiatives” under SFB class
Best visionary in Security Governance (Banking)

36
SHAREHOLDING PATTERN – DEC’23
Promoter* MF Insurance Companies
Resident Individuals/HUF Foreign investors Alternative Investment Fund
Others
1.7%
3.7% 1.3%

17.0%

1.3%
1.3%

73.6%

*Promoter is Ujjivan
Financial Services Ltd, a
Core Investment Company
and listed on NSE/ BSE
37
FINANCIAL LITERACY PROGRAM (FLP)

Diksha+ Pro
14,927 Customers and
84,446 customers trained in Diksha+.
community people across
162 branches have attended
90% of the customers were certified Financial Literacy Camp
44% Shown interest for different banking products
31% Customers accessed different banking products
19% customers repaid digitally FLC for URC Branch
“Pragati” for IL Customers
Chillar Bank

33,007 Cust & Child trained in Chillar Bank 2,583 customers across 8
98% of Children attend post enrolment branches from Assam has
22% Shown interest for different banking products been participated in pilot
“Pragati” Financial
19% Customers accessed different banking products
Literacy Program
13% customers repaid digitally

38
CORPORATE SOCIAL RESPONSIBILITY (CSR)

Cleanliness Drive

About 4,800+ employees volunteered

in the Swachh Neighbourhood drive
across 183 branches YTD.

335+ employees engaged with CSR

partners like proVISION Asia,
Calcutta Social Project, Pi Jam &
Disaster relief provided at Chennai Maithree society, Ruhi foundation,
Tirunelveli, Thenkasi & Ambasamudram and Sindhitai Sapkal orphanage etc.had
the neighbouring locations affected by the direct interaction with the
incessant rains and devastating floods—8,500 beneficiaries(YTD)
grocery kits distributed

Disaster Relief Initiative No. of tree plantations : 2,896 Employee Volunteering

ENVIRONMENT, SOCIAL & GOVERNANCE (ESG)
Sustainable Operations Customer Centricity
• Service Index levels – Target 5 points – Actuals – 3-

01
• Waste management
• LED Bulbs in 99 % of offices (Target 75%)
point increase ( from 83 – 86 )
• Capacity Building for Aajeevan Reach – Target 50% -
04
Actiuals – 100% will be completed by Jan 2024

Aspects Cutting Across

• Sustainability Webpage
Empowering communities •
•
TCFD & GRI Disclosure
Internal DJSI Repeat Assessment
Vendor code of conduct
05
• Cleanliness drive coverage - cover – Target 100 ; •
Vendor Assessment on ESG
02
Achieved -183 •
• Green cover – Target 235 – Achieved 282 (120%)
• Volunteering – 80% of the target
• 20% of CSR projects in Aspirational Districts /
BHIMARU states
Digital Transformation

E- KYC, Digital repayments, Digital transactions, Account

opening @ Non-branch locations,
acknowledgements – 219 MT CO2 Emissions savings.
Loan 06
Human Capital
Effective Governance
03
• Gender Diversity – 20% Target – 22%
• Employee Training Hours 29 hrs against the target • ISO Certification
of 30.5 hrs per employee
• ESG Training module
• Contract Management system- 1.8 Lakhs contracts
executed through digital platform. 07
• Litigation Management Software
THANK YOU

For Investor Queries:

Mr. Deepak Khetan
+91 7045792752
deepak.khetan@ujjivan.com