Phoebe Brown-Okoh CV

PHOEBE BROWN-OKOH
POST OFFICE BOX DS 920, DANSOMAN-ESTATE

https://www.linkedin.com/in/phoebe-brown-okoh-a86b3b174
+233 54 160 5859/ +233 20 868 9968
akosuabrown@gmail.com
PERSONAL PROFILE STATEMENT

I am a customer centric professional with a year and half experience in the insurance industry. An
analytically inclined individual with good Interpersonal and organizational communication skills. My
objective is to produce innovative business solutions that meet your organization’s needs.
Currently looking for roles in claims and customer service to advance my future career and skills.
EDUCATION
BSc Pentecost University - Communication Studies Aug 2020
First class division
Thesis: Music as a persuasive tool in TV advertising.
High Mfantsiman Girls Senior High School Jun 2015

School Visual Art (Graphic Design, General Knowledge in Art, Ceramics) including core subjects
(English, Mathematics, Integrated Science and Social Studies)
INVITED LECTURES/PROFESSIONAL DEVELOPMENT TRAINING

 Leadership Seminar; Organized by Faculty of Business Administration, Pentecost University.
(Topics; visionary leadership, building self-confidence, successful leadership).
6th Nov 2019.
 Leadership Development & Assessment Seminar; Conducted by Dr. Rixon O. Campbell,

(LLC. USA) at the RIXONOCGROUP GH Office – Ghana. 14th Nov 2018.
LEADERSHIP POSITIONS
Pentecost University
 Financial Secretary for Communication Student Association Sep 2019-Jun 2020
 Advertising course representative Sep 2018-Jun 2020
 Director for Communication Student Association Sep 2018-Jun 2019
Mfantsiman Girls Senior High School
 SRC representative Oct 2012-Jun 2015
Phoebrown-O 1
PROFESSIONAL SERVICE
Customer Service Representative – Enterprise Life, Akwantupa Unit July 2022- to date
 Informing clients of their renewal dates and premium amounts through emails.
 Extracting and updating payment reports across all payment platforms.
 Issuing policy statements up to date to clients upon request.
 Response to client’s queries on policy status and managed customer related issues through
the digital chatbox.
 Payment of promoter commissions.
 Sending SMS payment confirmation to clients.
 Report on daily sales for team.
 Responding to client’s inquiries through email.
 Welcome calls to new clients.
 Declined payment calls to client whose payments were unsuccessful.
 Handling client inquiries on the phone.
Client Service Executive – Enterprise Life Insurance Sep 2020-Feb 2022

 Acknowledged and resolved customer complaints.
 Worked hand in hand with a group of client service team members and ensured targets
were met.
 Prepared and sent claims forms to the claims department and monitored for missing
information and authorizations.
 Processed rejections by correcting and resubmitting claims to the Claims Head
 Collaborated effectively with clients and financial advisors to gather information necessary
for decision-making and to select profitable risks.
 Reported claims and other requests received in a day to my line manager.
Client Service Executive – Enterprise Life Insurance Jun 2018-Jul2018

 Managed face-to-face enquiries and managed clients’ complaints effectively.
 Communicated and coordinated with internal stakeholders, as necessary.
 Communicating with customers through various channels.
 Keeping records of customer interactions, transactions, comments, and complaints.
Underwriting Assistant – Enterprise Life Insurance Jun 2017-Jul2017

 Assessing personal background information about the client and using risk assessment
strategies.
 Designate and prepare insurance premiums based upon informed judgment and competitor
pricing.
LANGUAGES
English: Native Language, Distinguished levels in Listening, Speaking, Reading, and Writing.
French: Intermediate levels in Listening, Speaking, Reading, and Writing.
OTHER SKILLS AND COMPETENCES

Excel; Word; PowerPoint; MS teams; Zoom; Google meet; Dropbox, googling.
Phoebrown-O 2
REFERENCES
Miriam Annan
Pentecost University
Department of Communication
Relationship: Lecturer/Research Supervisor
moannan@pentvars.edu.gh
+233 20 566 4040
Evelyn Asamoah
Enterprise Life Insurance
Customer Service Department
Relationship: Supervisor
Evelyn.Asamoah@myenterprisegroup.io
+233 24 377 5577
Maxwell Annor-Williams
Taxi 233 Advertising
max@taxi233.com
+233 24 463 8254
Phoebrown-O 3

Phoebe Brown-Okoh CV

Uploaded by

Copyright:

Available Formats

Phoebe Brown-Okoh CV

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Phoebe Brown-Okoh CV

Uploaded by

Copyright:

Available Formats

PHOEBE BROWN-OKOH

POST OFFICE BOX DS 920, DANSOMAN-ESTATE

PERSONAL PROFILE STATEMENT

High Mfantsiman Girls Senior High School Jun 2015

INVITED LECTURES/PROFESSIONAL DEVELOPMENT TRAINING

 Leadership Development & Assessment Seminar; Conducted by Dr. Rixon O. Campbell,

Mfantsiman Girls Senior High School

 SRC representative Oct 2012-Jun 2015

Client Service Executive – Enterprise Life Insurance Sep 2020-Feb 2022

Client Service Executive – Enterprise Life Insurance Jun 2018-Jul2018

Underwriting Assistant – Enterprise Life Insurance Jun 2017-Jul2017

OTHER SKILLS AND COMPETENCES

You might also like