REVOLUTION WATER

HEATER

User Manual
Model
VRP-150 VRP-199
VRS-150 VRS-199

Keep this manual near the water heater for future reference
whenever maintance or service is required.

* Lead Free

* The wetted surface of this product contacted by consumable water contains less than one quarter of one percent (0.25%) of lead by weight.

- The installation must conform with local codes or, in

WARNING: If the information in these the absence of local codes, the National Fuel Gas Code,
instructions is not followed exactly, a fire or ANSI Z223.1/NFPA 54 and/or CSA B149.1, Natural Gas
explosion may result causing property damage, and Propane Installation Code.
personal injury, or death. - When applicable, the installation must conform with
- Do not store or use gasoline or other flammable the Manufactured Home Construction and Safety
vapors and liquids in the vicinity of this or any other Standard, Title 24 CFR, Part 3280 and/or CAN/CSA Z240
appliance. MH Series, Mobile Homes.
- WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any
phone in your building.
• Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire
department.
- Installation and service must be performed by a
qualified installer, service agency or the gas supplier.
 Safety Information
The following safety symbols are used in this manual for user's safety. Read this manual carefully and follow all instructions to avoid property
damage, fire, explosion, personal injury, or death.

Danger Indicates an imminently hazardous situation which, if not avoided, will result in severe injury or death.

Warning Indicates a potentially hazardous situation which, if not avoided, will result in injury or death.

Caution Indicates a potentially hazardous situation which, if not avoided, could result in property damage.

Danger

If you smell gas:

•• Do not try to light any appliance.
•• Do not touch any electrical switches or use landline phones.
•• From a neighbor’s phone, call your gas provider and follow their instructions.
•• If you cannot reach your gas provider, call the fire department.

Do not use or store flammable products, such as gasoline, solvents, or adhesives in the same room or area as the water heater.
•• Vapors from flammable liquids can explode and/or catch fire causing death or severe burns.
•• Keep flammable products far away from the water heater and store them in approved containers. Keep the containers tightly closed and out
of the reach of children.
•• The Water heater has a main burner flame that can come on at any time and will ignite flammable vapors.
•• Vapors cannot be seen and are heavier than air. Vapors travel a long way on the floor and can be carried from other rooms to the main
burner flame by air currents.

Avoid using hot water over 125oF.

•• Water temperature over 125oF can cause severe burns or death from scalding.
•• Children, the disabled and the elderly are at highest risk of being scalding.
•• Test water before bathing or showering.

Temperature Time to Produce Serious Burn Temperature Time to Produce Serious Burn
120 °F (48 °C) More than 5 minutes 140 °F (60 °C) Less than 5 seconds

125 °F (51 °C) 1.5 to 2 minutes 145 °F (62 °C) Less than 3 seconds

130 °F (54 °C) Approx. 30 seconds 150 °F (65 °C) Approx. 1.5 seconds

135 °F (57 °C) Approx. 10 seconds 155 °F (68 °C) Approx. 1 second

2 Installation Manual
 Warning

•• Do not store combustibles, such as papers or laundry, near the water heater or venting system.
Failure to do so may result in fire or explosion.
•• Do not store or use gasoline or other flammable liquids near this water heater.
Failure to do so may result in fire or explosion.
•• Do not store or use compressed gases, such as hair sprays or spray paints, near the water heater or venting system, including the
vent termination.
Failure to do so may result in fire or explosion.
•• Do not remove the front cover unless the power to the water heater is turned off or disconnected.
Failure to do so may result in electric shock.
•• Do not touch the internal components of the water heater or the power cord with wet hands.
Failure to do so may result in electric shock.
•• Do not operate the water heater with the front cover opened.
Failure to do so may result in fire or carbon monoxide (CO) poisoning, which may result in property damage, personal injury, or death.
•• Do not operate the water heater without proper venting.
Failure to do so may result in fire or carbon monoxide (CO) poisoning, which may result in property damage, personal injury, or death.
•• Shut off the gas supply if the water heater is damaged.
Have your installer or plumber show you the location of the gas shut off valve and demonstrate how to close the valve. If the water heater
is damaged as a result of overheating, fire, flood, or any other reason, close the manual shut off valve and do not operate the water heater
again until it has been inspected by a qualified technician.
•• Should overheating occur or if the gas supply fails to shut off, turn off the manual gas shut off valve.

Caution

•• Do not use the water heater for anything other than its intended purpose, as described in this manual.
Failure to do so may result in property damage, personal injury, or death.
•• Do not turn on the water heater unless the water and gas supplies are fully opened.
Failure to do so may damage the water heater.
•• Do not use unapproved replacement or accessory parts.
Failure to do so may result in improper or dangerous operation and will void the manufacturer's warranty.
•• When servicing the controls, label all wires prior to disconnecting them.
Failure to do so may result in wiring errors,
•• Do not place anything in or around the vent terminals that could obstruct the air flow in or out of the water heater.
Failure to do so may result in fire or carbon monoxide (CO) poisoning, which may result in property damage, personal injury, or death.
•• Do not attempt to repair or replace any part of the water heater, unless it is specifically recommended in this manual.
For all other service, contact an authorized technician or licensed professional. Improper adjustments, alterations, service, or maintenance
may lead to property damage, personal injury, or death and will void your warranty.
•• Do not operate the water heater if you suspect something might be wrong with it.
Doing so may result in product damage or personal injury.
•• Do not allow children to operate or have access to the water heater.
Doing so may result in product damage or personal injury.
•• Do not use this appliance if any part has been immersed in water.
Immediately call a qualified service technician to inspect the appliance and replace any part of the control system and/or any gas control
which has been immersed in water.
•• This water heater has been approved for use in the USA and Canada only.
Using the water heater in any other country will void the manufacturer's warranty.

Safety Information 3
 Table of Contents

Safety Information..................................... 2 Maintaining the Water Heater................. 10

Draining the Water Heater............................................10
Front Panel.................................................. 5 Cleaning the Inlet Nipple Filter...................................11
Digital Display and Icons................................................. 5 Cleaning the Recirculation Filter
Buttons................................................................................... 5 (VRP model only)..............................................................11
Cleaning the Air Intake Filter.......................................12
Operating the Water Heater...................... 6 Flushing the Heat Exchanger.......................................13
Turning the Water Heater On or Off............................ 6 Protecting the Water Heater from Freezing............14
Setting the Water Temperature..................................... 6 Maintenance Schedules................................................14
Changing the modes........................................................ 6
Viewing Basic Information.............................................. 7 Troubleshooting....................................... 15
Remote Controller - VD-100 (optional)...................... 8 Basic Problems..................................................................15
Error Codes.........................................................................16

LIMITED WARRANTY for VST Products .....17

Product Registration Form...................... 19

4 Installation Manual
Front Panel
After installing the water heater, you must proceed to Buttons
Calibration Mode before using the water heater.
Caution Using the buttons on the front panel, you can turn the water heater
on or off, adjust the water temperature, and change modes to
monitor the operation status. Refer to the table below for detailed
information.
Digital Display and Icons
The digital display and icons on the front panel provide important
information required for the operation of the water heater. Refer to
the table below for detailed information.

A F
A C
B G
C
H B D
D I
E J

Button Description
Power
A Turns the water heater on or off.
Mode
Icon Description B Changes the mode.

Digital display UP
A C Increases the temperature.
Displays water temperature, error codes, etc.
Down
B
Pump D Decreases the temperature.
Indicates recirculation pump operation.
Cascade
C Indicates cascade operation.
Liter Per Minute
D Indicates flow rate of hot water supply in
LPM.
Gallon Per Minute
E Indicates flow rate of hot water supply in
GPM.
Error
F Indicates error.
Combustion
G Indicates gas burner operation.
Combustion load
H Indicates combustion load in percentage.
Out temperature
I Indicates temperature of hot water supply.
In temperature
J Indicates temperature of cold water inlet.

Front Panel 5
 Operating the Water Heater
Turning the Water Heater On or Temperature range (for household use)
Off °F 98 100 102 104 106 108 110 112

To turn the water heater on or off, press the button. °C 37 38 39 40 41 42 43 44

°F 114 116 118 120 125 130 135 140

°C 45 46 48 50 52 55 57 60

Temperature range (for commercial use)

°F 98 100 102 104 106 108 110 112 114 116

°C 37 38 39 40 41 42 43 44 45 46

°F 118 120 125 130 135 140 150 160 170 180

°C 48 50 52 55 57 60 65 70 75 80

When the water heater is on, the water temperature which has been Notice
set recently will appear on the digital display. •• Between 98°F (37°C) to 120°F (50°C), the temperature can be set in 2°F
increments.
•• Between 120°F (50°C) to 140°F (60°C), the temperature can be set in
5°F increments.
Setting the Water Temperature •• Between 140°F (60°C) to 180°F (82°C), the temperature can be set in
10°F increments.
•• Between 120°F (50°C) to 125°F (52°C), to change the temperature, hold
If your household includes children, or elderly or disabled down the button for 5 sec to unlock.
individuals, consider using a lower temperature setting. •• When hot water is in use, the temperature can be set with +/- 10°F
Danger
from the current water temperature to prevent users from being
scalded. For example, if the water temperature is 120°F (50°C), the
temperature can be set between 110°F (43°C) to 130°F (54°C).
Test the temperature of the water before use.
Caution

To set the water temperature, press the (Up) or (Down)

buttons until the desired temperature appears on the digital display.
Changing the modes
You can change the mode between the household mode and the
commercial mode.

To change modes:

•• Press the button and turn off the front panel.

•• Press the button and button simultaneously for 5
seconds.
•• "LAHI" appears on the display in commercial mode.
•• "LALO" appears on the display in household mode.

Notice
Please check the warranty before using the commercial mode.

6 Installation Manual
 Viewing Basic Information IN (In temperature)
Indicates temperature of cold water inlet.
To view information about the water heater, press the
button.

OUT (Out temperature)

Indicates temperature of hot water supply.

Notice
By pressing the button repeatedly, different information will be
viewed in the digital display.

LPM (Liter Per Minute)

Indicates flow rate of hot water supply in LPM.

% (Combustion load)
Indicates combustion load in percentage.

GPM (Gallon Per Minute)

Indicates flow rate of hot water supply in GPM.

Operating the Water Heater 7

 Remote Controller - VD-100 (optional)
Combustion
Icon Purpose Icon Purpose

Display Cascade Liter per Minute

Pump operation Gallon per Minute

Power Temperature Cold water

Setting Combustion
Temperature
Mode
Hot water
Re-Circulation
Temperature
“R” Button
(Re-Circulation Ready) Maintenance Load Capacity

Operation Instruction
•• Turning the Water Heater On or Off
- To turn the water heater on or off, press the button.
- When the water heater is on, the most recent temperature setting is displayed.

•• Setting the Water Temperature

- To set the water temperature, press the (Up) or (Down) button for the desired temperature setting.
- 98 °F(37 °C)–120 °F (50 °C), Temperature can be set in increments of 2 °F.
- 120 °F(50 °C)–140 °F (60 °C), Temperature can be set in increments of 5 °F.
- 140 °F(60 °C)–180 °F (80 °C), Temperature can be set in increments of 10 °F.
(For additional temperature setting refer to the operation/installation manual.)
- Temperature range (Residential)

°F 98 100 102 104 106 108 110 112 114 116 118 120 125 130 135 140

°C 37 38 39 40 41 42 43 44 45 46 48 50 52 55 57 60

- Temperature range (Commercial)

°F 98 100 102 104 106 108 110 112 114 116 118 120 125 130 135 140 150 160 170 180

°C 37 38 39 40 41 42 43 44 45 46 48 50 52 55 57 60 65 70 75 80

•• “R” Button
- Applicable for VRP models Only
※ Re-Circulation Piping must be installed.
※ Proper Dip Switch Setting is required.
ON ON

1 2 3 4 1 2 3

- To initiate re-circulation mode, Press Button.

- During operation of re-circulation, Pump can be manually stopped by pressing Button.

8 Installation Manual
•• Mode
- To view information press the button.
- To scroll through additional information, press button.

LPM (Liter Per Minute) OUT (Out temperature)

lndicates flow rate (LPM) Indicates Hot water temperature.

GPM (Gallon Per Minute) % (Combustion load)

lndicates flow rate (GPM) Indicate combustion load percent.

IN (In temperature)

lndicates cold water temperature.

Installation

1
2

Water Remote
Heater Controller

•• This manual can be changed or modified without notice for improvement or changes in the products

Operating the Water Heater 9

 Maintaining the Water Heater
Before cleaning the water heater, make sure the water heater
is turned off and the power supply is disconnected. The water Notice
Danger heater may remain hot for few minutes after it is turned off. If there is no water supply valve, turn off the water supply at the water
Wait until the water heater has cooled down before cleaning to main.
prevent burns.

5 Open all hot water faucets and drain the water remaining in
the plumbing lines.
Draining the Water Heater
6 Place a bucket under the inlet nipple filter or drain plug (VRP
To perform maintenance tasks or to prevent the water heater from model only).
freezing when it will not be used for an extended period, the water
heater must be drained. 7 Open the inlet nipple filter or drain plug (VRP model only) and
allow any residual water to drain from the water heater.
To drain the water heater:

1 Press the button to turn off the water heater.

2 Disconnect the power supply to the water heater.

3 Turn off the gas valve.

Inlet nipple filter

4 Turn off the water supply valve on the inlet to the water
heater.

Drain plug

8 Close the drain valve when the water is completely drained.

Notice
Follow the steps in reverse order to refill the water heater. Be careful not
to lose a drain plug.

Hot water Cold water

10 Installation Manual
 Cleaning the Inlet Nipple Filter Cleaning the Recirculation Filter
To clean the inlet nipple filter: (VRP model only)
1 Drain the water heater. Refer to "Draining the Water Heater" on
page 10. 1 Drain the water heater. Refer to "Draining the Water Heater" on
page 10.
2 Remove the inlet nipple filter from the water heater.
2 Remove the water heater front cover by loosening the 2
Phillips screws securing it to the case.

Inlet nipple filter

3 Rinse the inlet nipple filter with clean running water. 2

2
4 Reinsert the inlet nipple filter.

5 Refill the water heater. Refer to "Draining the Water Heater" on

page 10.

3 Remove the recirculation filter by loosening the 2 Phillips

screws.

Recirculation
filter

Notice
Turn the recirculation filter anti-clockwise to remove it.

4 Rinse the recirculation filter with clean running water.

5 Reinsert the recirculation filter and secure the 2 Phillips screws.

6 Replace the front cover.

Maintaining the Water Heater 11

 Cleaning the Air Intake Filter 5 Rinse the air intake filter with clean running water.

To maintain the water heater properly, clean the air intake filter 6 Dry the air intake filter completely.
every 2–3 months. If the air intake filter is clogged by dust or lint,
the water heater will cease to operate or error can occur. 7 Reinsert the air intake filter.

To clean the air intake filter: 8 Replace the front cover.

1 Press the button to turn off the water heater.

2 Disconnect the power supply to the water heater.

3 Remove the water heater front cover by loosening the 2

Phillips screws securing it to the case.

2
2

4 Remove the air intake filter located under the air intake
connector.

Air intake filter

12 Installation Manual
 Flushing the Heat Exchanger

Notice
Flushing the Heat Exchanger annually is a required maintenance. In hard
water conditions, it needs to take a place more often.

Flushing the Heat Exchanger is a somewhat complicated procedure.

Read the following instruction carefully before attempting this
procedure.
Before Flushing the Heat Exchanger, gather the following items.
Inlet nipple filter
•• A bucket that is 5 gallons or larger
(The capacity of this water heater is 0.5 gallons.)
Cold water
•• Cleaning solution diluted with water
•• 3 hoses Hot water
•• A water circulation pump

1 Disconnect electrical power to the water heater.

2 Close the shutoff valves on both the cold water and hot water
lines (V3 and V4).

3 Connect one of hoses to the circulation pump outlet and the

Ball valve
cold water line at the (V2) valve.
Union

4 Connect one hose to the circulation pump inlet and place the Circulation pump
free end in the bucket.

5 Connect the other hose to the hot water line at the (V1) valve
10 Rinse the cleaning solution from the water heater:
and place the free end in the bucket.
a. Remove the free end of the drain hose from the bucket.
6 Pour approximately 4 gallons of virgin, food grade, white Place in sink or outside to drain.
b. Close the valve(V2) and open shutoff valve(V3). Do not
vinegar into the bucket.
open shutoff valve(V4).
7 Open both valve(V1 and V2) on the hot water and cold water c. Allow water to flow through the water heater for at least
10 minutes.
lines.
d. Close the valve(V1) and open shutoff valve(V4).
8 Operate the pump and allow the solution to circulate through
the water heater for at least 45 minutes. 11 Disconnect all hose.
9 Turn off the pump and clean the inlet nipple filter: 12 Restore electrical power to the water heater.
a. Remove the inlet nipple filter from the top of the water
heater. Refer to the illustration to the side.
b. Rinse the inlet nipple filter with clean running water.
c. Reinsert the inlet nipple filter.

Maintaining the Water Heater 13

 Protecting the Water Heater from Maintenance Schedules
Freezing A qualified technician should inspect the water heater at the
beginning of every heating season and/or when there is a
•• To protect the water heater from freezing, recommend Caution problem.
the use of a direct vent exhaust and intake system. Ensure
Caution that the exhaust vent pipe and the air intake pipe are both
connected directly from the collars on the top of the water Owner maintenance
heater to the outdoors. This type of vent system minimizes
air movement within the water heater. Daily
•• Freezing damage usually occurs due to back-drafting •• Check that the area where the water heater is installed is free of
caused by negative pressure in the building. This is not a combustible/flammable material and air-contaminants.
manufacturing defect, and therefore, VST will not warrant
any damage due to freezing. The installer is responsible •• Visually inspect the exterior of the water heater.
for ensuring that there is sufficient make-up air to avoid
such a situation, and the owner is responsible for ensuring
protection against freezing. Monthly
•• Inspect the condensate trap and the PVC fittings.
To protect the water heater from freezing, follow these guidelines: •• Visually inspect the piping (water and gas) for leaks.
•• Do not unplug the power supply cord, except for routine •• Visually inspect the vent piping for signs of leakage and
maintenance. The water heater has a freeze protection function blockage.
that warms up the water heater when the temperature inside
the water heater becomes lower than 43°F (6°C). The freeze Every 6 months
protection function will operate regardless of whether or not
•• Inspect the piping (water and gas) for leaks.
the front panel is turned on or off, as long as the power supply is
still connected. •• Inspect the vent piping for leakage and blockage.
•• If the power or gas supply must be disconnected for an •• Test to make sure the pressure relief valve is operating properly.
extended period, drain the water heater. •• Be carefully to avoid contact with hot water coming out of the
•• Protect and insulate all water pipes, including the condensate pressure relief valve and to prevent water damage when you
trap drain line, from freezing. operate the relief valve.
•• If the water heater will not be used for an extended period of
time, drain the water heater.

Notice
If you suspect that the water heater is frozen, contact an authorized
technician or licensed professional.

Pressure relief valve

Hot water Cold water

Service technician maintenance

Periodically
•• Inspect the interior of the water heater.
•• Clean the condensate trap and fill with fresh water.
•• Clean the air intake filter.
•• Check for leaks (gas, water, flue, and condensate).
•• Check the system pressure (gas, and water).
•• Check ignition and flame rod.
•• Check wiring connections.

14 Installation Manual
Troubleshooting
Basic Problems
If there is a problem with the water heater, refer to the following table for possible remedies. For minor problems, turning the water heater off
and then turning back on may resolve the situation. If turning the water heater off and on and attempting the remedies suggested below do not
resolve the problem, contact an authorized technician, licensed professional, or technical support at 1-800-761-0053.

Category Problem Possible Cause(s) What to Do

•• Check for correct plumbing or crossed piping to
Water heater does not ignite •• Are the gas and water pipes connected
the unit.
when water is running. properly?
•• Check the water inlet filter for debris.
Initial •• Turn off the water heater and then turn it back on.
operation •• Have your installing contractor check the gas
Unit attempts to ignite but •• Is there air in the gas line?
supply pressure.
fails •• Is the gas supply pressure sufficient?
•• Ensure the water heater is powered by 120 V-1
PH-60 Hz.
•• Are the gas and water supply valves fully
open?
•• Is the water supply cut off to the household? •• Fully open the gas and water supply valves.
Hot water is not produced
•• Is gas being provided by the gas meter? •• Check the water inlet filter for debris.
when a faucet is opened.
•• Is there enough gas (for LP) in the tank? •• Check the power status of the water heater.
•• Is the water inlet filter clogged?
•• Is the power button turned on?
•• Is the water supply cut off? •• Open the cold water supply.
No water is available when a
•• Is the water heater frozen? •• Check if the water heater and/or the pipes are
faucet is opened.
•• Are the pipes frozen? frozen.

The hot water is not at the

•• Is the hot water faucet sufficiently open? •• Fully open the hot water faucet.
correct temperature.
•• Even though the unit may be operating properly,
Water takes a long time to
•• Have you allowed enough time for the cold the cold water contained in the piping will need to
become hot after opening
water in the pipes to drain out? flow through the faucet before the hot water can
the hot water faucet.
reach the faucet. Wait for several minutes.
Temperature
•• If the cold water supply temperature is too high, it
is possible for the temperature to be higher than
the temperature set on the front panel. Decrease
the water temperature on the front panel.
•• If only a small amount of hot water is required, it is
•• Are the gas and cold water supply valves fully
possible for the temperature to be higher than the
The water is too hot. open?
temperature set on the front panel. Decrease the
•• Is the water temperature setting appropriate?
water temperature on the front panel.
•• If the cold water supply passes through a solar pre-
heating system, it passes for the delivered water
temperature to be higher than the temperature set
on the front panel.
•• Are the gas and cold water supply valves fully
•• Fully open the gas and cold water supply valves.
The water is not hot enough. open?
•• Check the water temperature setting.
•• Is the water temperature setting correct?
Fluctuation in hot water
•• Is the water inlet filter clogged? •• Clean the water inlet filter for debris.
temperature.

Troubleshooting 15
 Error Codes
If an error code appears on the digital display, refer to the following chart for the reason, and a possible remedy for the situation.

Error Code Cause Self-diagnosis/Action

A0 Abnormal operation: flow control valve Contact original installer or licensed professional.

A1 Abnormal operation: by-pass valve Contact original installer or licensed professional.

•• Clean the intake air filter.
A2 Abnormal operation: fan •• Check the fan connector.
•• Contact original installer or licensed professional.

A3 Abnormal operation: data communication Contact original installer or licensed professional.

•• Turn off the system for at least 30 minutes, and then restart it.
A4 Overheating of heat exchanger
•• Contact original installer or licensed professional.
•• Turn off the system for at least 30 minutes, and then restart it.
A5 Overheating
•• Contact original installer or licensed professional.
•• Ensure that the main gas supply valve is open.
A6 Ignition error
•• Contact original installer or licensed professional.
•• Turn off the main gas valve.
A7 Abnormal operation: gas valve relay
•• Contact original installer or licensed professional.
•• Turn off the main gas valve.
A8 Abnormal operation: gas valve
•• Contact original installer or licensed professional.
•• Check the heat exchanger; flush with a cleaning solution.
A9 Exhaust temperature overheating
•• Contact original installer or licensed professional.

AA Abnormal operation: inlet water sensor Contact original installer or licensed professional.

AB Abnormal operation: heat exchanger temperature sensor Contact original installer or licensed professional.

AC Abnormal operation: hot water temperature sensor Contact original installer or licensed professional.

AD Clog of condensate trap Contact original installer or licensed professional.

•• Clean the vent terminal.

AE Blockage of flue Pipe
•• Contact original installer or licensed professional.

Please contact original installer, licensed professional, or VST technical support at 1-800-761-0053.

16 Installation Manual
LIMITED WARRANTY for VST Products
FOR WARRANTY SERVICE OR REPAIR: CONDITION LASTS, SO THE ABOVE MAY NOT APPLY TO YOU. THE
Contact the installer or a VST dealer. You may be able to find the EXPRESS WARRANTIES MADE IN THIS WARRANTY ARE EXCLUSIVE
installer’s name on the equipment or in your invoice. For further AND MAY NOT BE ALTERED, ENLARGED, OR CHANGED BY ANY
assistant, you may visit our website www.vestahws.com or call our DISTRIBUTOR, DEALER, OR OTHER PERSON, WHATSOEVER.
customer service at 800-761-0053 or write to our address.
The following is Not covered.
VESTA.DS, Inc. 2711 Lyndon B Johnson Freeway Ste 320 Farmers
Branch, TX 75234VESTA.DS, Inc. (hereinafter “VST”) warrants this •• Product purchased through the internet, other e-commerce
product against failure due to defect in materials or workmanship channels, or any installer that obtained the Product from a
when the product is installed and operated according to VST’s supplier or distributor not authorized by VST
written installation instructions, subject to the terms within this •• Service trips to your home to teach you how to use the product.
Limited Warranty document.
•• Normal maintenance as outlined in the installation manual or
This Limited Warranty applies only to products that are installed Owner’s Manual, including filter cleaning and/or replacement.
correctly in the United States. Improper installation may void this
Limited Warranty. In order for this warranty to apply, it is required •• Improper installation (such as but not limited to) product
that the subject water heaters utilized in heating applications that being installed in a corrosive environment condensate damage
have been properly installed by qualified professionals based upon improper venting incorrect gas type incorrect gas or water
the manufacturer’s installation instructions. Using the licensed pressure absence of a drain pan under the appliance
professional who has attended a VST installation training class •• Improper delivery or maintenance.
before installing this water heater is strongly recommended. Proof
•• Failure of the product if it is abused, misused, altered or used for
of purchase is required to obtain warranty service. You may provide
other than the intended purpose.
proof of purchase with a dated sales receipt, or by registering within
thirty (30) days of purchasing the product. This Limited Warranty •• Use of this product where water is microbiologically unsafe or of
coverage as set out in the table below extends to the original unknown quality, without adequate disinfection before or after
purchaser and subsequent owners, but only while the product the system.
remains at the site of the original installation. This Limited Warranty •• Replacement of house fuses or resetting of circuit breakers.
only extends to the first / original installation of the product and
terminates if the product is moved or reinstalled at a new location. •• Damage to the product caused by accident, lightning fire, flood
It is not transferable. or acts of God.

UNLESS OTHERWISE NOTED THESE WARRANTIES COMMENCE ON •• Incidental or consequential damage caused by possible defects
THE DATE OF PURCHASE. If at the time of a request for service the with this appliance, its installation or repair.
owner cannot provide a copy of the original sales receipt or the •• Product not accessible to provide required service in a safe
warranty registration, the warranty period for the water heater shall manner. Attic installation must have flooring and accessible
then be deemed to have commenced thirty (30) days after the date stairs.
of manufacture of the water heater and NOT the date of installation
•• This Limited Warranty does not apply to any product whose
of the water heater.
serial number or manufacture date has been defaced.
Period of Coverage •• If product removed form original installation location.
(from date of purchase) •• If product or other appliance must be moved for service access.
Item
Residential Commercial •• Damages, malfunctions or failure caused by the use of repair
Applications Applications service not approved by VST.
•• Damages, malfunctions or failure caused by the use of
Heat Exchanger 15 years 8 years unapproved parts or components.
All Other Parts and •• Damages, malfunctions or failure caused by subjecting the tank
5 years 3 years
Components to pressure greater than those shown on the rating label.

Reasonable Labor 1 year 1 year •• Damages, malfunctions or failure caused by operating the water
heater with electrical voltage outside the voltage range listed
on the rating label.
LIMITATIONS OF WARRANTIES: ALL IMPLIED WARRANTIES AND/OR
CONDITIONS (INCLUDING IMPLIED WARRANTIES OR CONDITIONS •• Damages, malfunctions, or failure caused by operating the
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE water heater with an empty or partially empty tank (“dry firing”),
OR PURPOSE) ARE LIMITED TO THE DURATION OF THIS LIMITED or failures caused by operating the water heater when it is not
WARRANTY. SOME STATES OR PROVINCES DO NOT ALLOW supplied with potable water.
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR •• Failure of the heater due to the accumulation of solid materials
and lime deposits.
•• Water heater failure due to the water heater being operated in a
corrosive or contaminated atmosphere.

LIMITED WARRANTY for VST Products 17

 •• Any shipping charges, delivery expenses, or administrative fees •• If a follow up repair call involves the same problem which
incurred by the owner in repairing or replacing the water heater Installer had previously repaired within the preceding three (3)
or part(s). This warranty does not extend to labor costs beyond month period.
the coverage specified in this warranty document. All such •• If the Limited Warranty is void or not applicable for any reason.
expenses are the owner’s responsibility.
•• If Installer's request for payment for labor and services rendered
•• ANY SPECIAL, INDIRECT OR CONSEQUENTIAL PROPERTY OR is received by VST more than two (2) weeks after the repair or
COMMERCIAL DAMAGE OF ANY NATURE WHATSOEVER. replacement service was completed.
•• Some states or provinces do not allow the exclusion of •• If it is determined by VST that the claim for payment of labor
incidental or consequential damages, so the above limitation and services rendered was not for services directly necessary to
may not apply to you. This Warranty gives you specific legal replace or repair the defective Product such as for maintenance
rights, and you may also have other rights which vary from state of the Product.
to state or province to province.
•• If a component or product returned to VST is found to be free
of defects in material or workmanship; damaged by improper
Warranty Claim & Return Procedures installation, use or operation; or damaged during return
To initiate a warranty claim, the homeowner or the end user may shipping.
contact the original installer, distributor, or a VST. If the Installer is
notified of the claim directly, Installer shall promptly inspect the The replacement water heater will be warranted for the unexpired
Product and installation. If Installer determines in good faith that portion of the applicable warranty period of the original water
the warranty may apply, then Installer shall promptly call VST Tech heater. The number of replacement water heaters is limited to one
Support at 1-800-761-0053 and provide details of the nature of the (1) per original water heater purchased. Replacement parts will be
claim including the end-user's name, telephone number, address; warranted for 90 days.
model and serial numbers, and date of installation. VST reserves the
right in its sole discretion to dispatch its own technician or other This limited warranty is subject to all provisions, conditions, and
installer to complete the warranty repair. limitations. VST reserves the right to change specifications or
discontinue models without notice.
No later than two (2) weeks following the completion of the repair,
Installer shall transmit a fully completed Labor Claim Supplement
form, provided by VST, as follows: By e-mail to warranty@vestahws.
com.

Labor Claim is denied

Installer's claim of payment for labor and services rendered may
be denied entirely or reduced in the event Installer fails to strictly
comply with the requirements set forth in this Agreement and for
other applicable reasons including the following:
•• If the Installer's claim for payment exceeds the fee or rate
specified by VST. VST shall only be obligated to pay the rate or
fee previously specified by VST, and Installer shall not look to
any other party, including the wholesaler or end-user, for such
additional payments. The commencement of work by Installer
shall constitute Installer's unequivocal and unconditional
acceptance of the fee or rate designated by VST and Installer's
acknowledgment and agreement to VST's designated fee or
rate.
•• If Installer fails to provide all required information including
the end-user's name, address and telephone number, model
and serial number, date of original installation; if such required
information and/or documents are not submitted when
requested.
•• If the repair or replacement was not properly completed, if the
end-user is dissatisfied with the repair, and/or a discrepancy is
identified between the repair identified in the Claim Letter and
the repair that was actually performed.

18 Installation Manual
Product Registration Form

PRODUCT REGISTRATION
Thank you for purchasing VST product. Additional benefits may be offered on registered products.
We will use the information provided on this registration to contact you when there is a safety alert or recall for this product. We do NOT sell,
rent, or share our personal information.
Please fill out online Product Registration or email it to info@vestahws.com

Purchase Date:

Model No: Natural Gas: Propane:

Serial No:

Owner Name:

Owner Address:

Owner Phone No: Owner E-mail:

Installer Name:

Installer Business Name & Address:

Installer Phone No: Installer E-mail:

Customer Survey

What made you to select our product?

Advertising - Newspaper, magazine, brochure, preview

Friends or Family
Recommended by installing/service contractor
Saw it in the store
Online search
Other:

Previously owned product

Tank-type water heater

Tankless water heater
Conventional boiler
Tankless boiler
Online search

Age of previously owned product

1 - 5 yrs
6 - 10 yrs
11 - 15 yrs
16 - 20 yrs
Online search

How many people living in your house?

How many bathrooms in you house?

VESTA.DS, Inc. 2711 LBJ Freeway, Suite 320 Farmers Branch, Texas 75234 800-761-0053 www.vestahws.com
 VESTA.DS, Inc.
401 S. Dupont Ave Ontario, CA 91761

For Technical Support

1-800-761-0053

www.vestahws.com Ver. 3.0