Kitchener Drain Rehabilitation Project: Drain Rehabilitation Component, Egypt

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Kitchener Drain Rehabilitation

Project: Drain Rehabilitation


Component, Egypt
STAKEHOLDER ENGAGEMENT PLAN

November 2018
Kitchener Drain Rehabilitation Project:
Drain Rehabilitation Component,
Egypt
Contact Details

Responsibility for Stakeholder Engagement Activities:

The Ministry of Water Resources and Irrigation (MWRI)- Egyptian Public Authority for
Drainage Projects, Head Office:

Head, Central Dept. for Planning & Follow-up


Eng. Mohamed Hassan Hamed
Email: mhassanhm60@hotmail.com or ndp3.epad@gmail.com
Tel: 002 01009354322 or 002 01020008561

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Table of Contents
Contact Details ....................................................................................................................................................................... 2
1 Introduction.............................................................................................................. 4
1.1 Overview .............................................................................................................................................................. 4
1.1.1 Project Overview ................................................................................................................................................... 4
1.1.2 Stakeholder Engagement Plan ....................................................................................................................... 4
1.2 Project Organisation and Structure........................................................................................................... 4
1.2.1 The Ministry of Water Resources and Irrigation ................................................................................... 5
1.3 Kitchener Drain Rehabilitation .................................................................................................................. 5
2 Key Regulations ........................................................................................................ 7
2.1 National Requirements .................................................................................................................................. 7
2.2 EBRD Requirements ........................................................................................................................................ 7
3 Existing Stakeholder/Community Engagements and Awareness Programmes ............ 8
4 Stakeholder Identification ....................................................................................... 10
5 Stakeholder Engagement Programme ..................................................................... 13
5.1 Overview ........................................................................................................................................................... 13
5.2 Stakeholder Consultation and Information Disclosure.................................................................. 13
5.2.1 Information Disclosure Activities ............................................................................................................... 13
5.2.2 Consultation Methods ...................................................................................................................................... 14
6 Grievance Mechanism ............................................................................................. 18
7 Monitoring, Reporting and Responsibilities ............................................................. 19
Appendix A: Complaint Procedure & Grievance Form...................................................... 20

Table 1: EBRD PR10 Requirements ................................................................................................... 7


Table 2: Existing Stakeholder Engagement Activities in Each Governorate.................... 8
Table 3: Key Identified Stakeholders and Methods of Engagement ..................................11
Table 4: Stakeholder Engagement Actions for the Rehabilitation Programme.............16

Figure 1: Location of Kitchener Drain ................................................................................................. 5


Figure 2: Impacted Communities ........................................................................................................10

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1 INTRODUCTION
1.1 OVERVIEW
1.1.1 PROJECT OVERVIEW
The Kitchener Drain, also called the Main Gharbeia Drain, is one of the main agricultural drains in the
Nile Delta. It is over 69 kilometres in length and passes through three Governorates, namely, Kafr El
Sheikh, Gharbeia and Dakhalya. The drain is the main source of irrigation water for approximately
460,000 feddan (193,000 hectares) of agricultural land. The drain, however, is highly polluted due to
domestic wastewater discharge (poorly treated and/or untreated); uncontrolled municipal solid waste
disposal into and along the banks of the drain; industrial wastewater discharges; and agricultural
runoff.
The Kitchener Drain Project has been proposed with an objective of depolluting the Kitchener Drain,
improving health and environmental conditions in the three Governorates and supporting the
depollution of the Mediterranean, and is part of a wider integrated depollution programme in the Nile
Delta. This Project has three components, namely wastewater treatment, solid waste management
and drain rehabilitation. The European Bank for Reconstruction and Development (EBRD) is
proposing investment in the solid waste management and drain rehabilitation components of the
Project.

1.1.2 STAKEHOLDER ENGAGEMENT PLAN


This Stakeholder Engagement Plan (SEP) is a public document, which sets out the implementing
bodies’ commitments relating to stakeholder engagement, consultation and disclosure activities in
connection with the proposed EBRD investment for the drain rehabilitation component of the Project.
The Ministry of Water Resources and Irrigation (MWRI) is the main implementing body responsible for
management of the rehabilitation of the drain.
The public will be able to access and review this SEP at the MWRI office in Cairo and local
Governorate offices in in Gharbeia, Kafr El Sheikh and Dakhalya.
Stakeholder engagement and consultation aims to inform and improve Project decision-making and
build understanding by actively involving individuals, groups and organizations with a stake in the
Project. It helps to:
■ Identify and involve all potentially affected groups and individuals
■ Generate a good understanding of the Project amongst those that will be affected
■ Identify issues early in the Project cycle that may pose a risk to the Project or its stakeholders
■ Ensure that mitigation measures are appropriate (implementable, effective, and efficient)
■ Establish a system for long-term communications between the Project and communities that is of
benefit to all parties.

1.2 PROJECT ORGANISATION AND STRUCTURE


The proposed implementation of the Project involves numerous governmental stakeholders, both at a
national and Governorate level. There are three implementing entities who will each oversee one of
the three components of the Project.
■ Ministry of Water Resources and Irrigation (MWRI), and in particular the Egyptian Public Authority
for Drainage Projects (EPADP) has overall responsibility for the drain rehabilitation component.
■ Ministry of Local Development (MoLD) has overall responsibility for the solid waste management
component.
■ Ministry of Housing, Utilities and Urban Development (MoH) has overall responsibility for the
wastewater component (not in EBRD scope)

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The Ministry of Environment (MoE) and Environmental Affairs Agency (EEAA) is not a funded
implementing entity for the Project has a key technical role in the solid waste management element of
the Project, both overall, and at a Governorate level.
Additionally the three Governorates (Gharbeia, Dakhalya and Kafr El Sheikh) will have a major role in
the day to day implementation and operation of the Project components, with responsibility for solid
waste management in their respective Governorates.

1.2.1 THE MINISTRY OF WATER RESOURCES AND IRRIGATION


The MWRI, and in particular the subdivision Egyptian Public Authority for Drainage Projects (EPADP);
has overall responsibility for the drain rehabilitation component of the Kitchener Drain Project. There
are two major departments and four main authorities in the Ministry, each with wide coverage along
the Nile irrigation network. Each has local representation within each Governorate which carry out all
activities related to water distribution and drainage.
The two major departments of the MWRI are the Irrigation Department (ID) and the Mechanical and
Electrical Department (MED), which have representing bodies in irrigation directorates, inspectorates,
and districts.
The four main authorities are the:
■ Egyptian Public Authority for Drainage Projects (EPADP)
■ Egyptian Survey Authority
■ Coastal Protection Authority
■ High Aswan Dam Authority.

1.3 KITCHENER DRAIN REHABILITATION


The location of the Kitchener Drain is shown in Figure 1.
Figure 1: Location of Kitchener Drain

A Pre-Feasibility Study conducted for the Project indicates that the proposed drain rehabilitation
components involve the following:

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■ Construction of New Sega'aia Pumping Station at km 69 to replace the existing pumping station
that exhibited deterioration in civil and electromechanical structures.
■ Construction of New Samatay Pumping Station at km 57.5 to replace the existing pumping station
that exhibited deterioration in civil and electromechanical structures.
■ Construction of New Hamoul Mixing Pumping Station at km 2.5 right to replace the existing
pumping station that exhibited deterioration in civil and electromechanical structures.
■ Rehabilitation of Pumping Stations Number 3 and 4.
■ Protection and Side Supports Works for the Embankments of Kitchener Drain and Drain 4
■ Rehabilitate the drain banks and pave the right and left banks roads of Kitchener Drain from km
10 to km 69 and to remove any transgressions and violations on the bank agricultural lands.
■ Rehabilitation of the Existing Bridges on the Kitchener Drain
■ Dredging and Cleaning of Kitchener Drain and subsidiary Drains Sections
■ Flow Diversion for of the Omar Bek Drain to Zifta Bahary Drain and implementation of modern
irrigation techniques in the Omar Bek Drain catchment area - no physical diversion of the Omar
Bek Drain is expected.
The rehabilitation of the Kitchener Drain and Omar-Bek diversion will mainly involve lowering the
depth of the drain and therefore, during the construction stage, there will be movement of vehicles
and trucks in the area. It is expected that during the construction stage, the community rights of way
and some informal houses will be potentially affected as a result of the drain rehabilitation.

Currently the Omar Bek drain discharges drain water to the Nile during high flow periods due to
infrastructure (existing culvert and syphon) capacity limitations near Mahalla city. The implementation
of modern irrigation techniques such as drop irrigation and better control of irrigation water use will
limit surface water run-off and reduce water flow in the Omar Bek drain to within the design
parameters of existing infrastructure. This will result in water savings and avoid the need to discharge
drain water to the Nile.

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2 KEY REGULATIONS
2.1 NATIONAL REQUIREMENTS
The Egyptian environmental impact assessment (EIA) regulations ‘Law 4/1994 on the Protection of
the Environment’ requires public consultation for Category C Projects. For Category C Projects, EEAA
requires consultation with the community and concerned parties to be conducted as part of the EIA
development. All stakeholders should be invited, and all attendees should be provided with the
necessary information about the Project. Paragraph 6.4.3 of EEAA EIA guidelines provides detailed
information about the scope of public consultation, methodology and documentation thereof
■ Paragraph 6.4.3.1 Scope of Public Consultation
■ Paragraph 6.4.3.2 Methodology of Public Consultation
■ Paragraph 6.4.3.3 Documentation of the Consultation Results
■ Paragraph 7 Requirement and Scope of the Public Disclosure
However, the Egyptian EIA requirements do not cover any requirements for on-going consultation
with communities for other Project categories (A and B).

2.2 EBRD REQUIREMENTS


The Project needs to adhere to EBRD Environmental and Social Policy 2014 and the ten EBRD
Performance Requirements (PRs).The Project has been assessed against PRs 1,2,3,4,5,6,8 and 10.
The EBRD PR 7 (Indigenous peoples) and PR 8 (Financial Intermediaries) are not applicable, as
there are no indigenous peoples within the Project area, and no financial intermediaries are involved.
The main PR associated with Stakeholder Consultation and Information Disclosure is PR 10. The key
pertinent requirements of this PR are:
Table 1: EBRD PR10 Requirements

■ Identify the various individuals or groups i) who are affected or likely to be affected by the Project; or
may have an interest in the Project.
■ Identify individuals and groups that may be differentially or disproportionally affected by the Project
because of their disadvantaged or vulnerable status. The Project may need to use different methods
of engagement due to differing issues such as age, gender and ethnicity.
■ Disclose relevant Project information to affected stakeholders; information needs to be accessible
and culturally appropriate.
■ Conduct a meaningful consultation with affected parties; ensure that the consultation is inclusive,
culturally appropriate and conducted in the local language.
■ Establish an effective grievance mechanism, process or procedure to receive and facilitate resolution
of stakeholders’ concerns and grievances.

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3 EXISTING STAKEHOLDER / COMMUNITY ENGAGEMENT
AND AWARENESS PROGRAMMES
Channels for communication with public have been established in all Governorates, including options
for raising any grievances or concerns, and the Governorates regularly undertake community
engagement through collaboration with local non-governmental organisations (NGOs). Regular
meetings take place in local community centres. However, the Governorates and ministries do not
have any mechanism in place to consult with informal settlers living nearby the drain. The informal
settlers / illegal houses are considered as the most vulnerable as their rights are not protected within
the national law.
The existing implementing bodies including the ministers and local Governorates have not conducted
any community consultation with regard to the Kitchener Project. However, there are existing
stakeholder engagement activities with regard to general social issues as described in detail in
Table 2.
Table 2: Existing Stakeholder Engagement Activities in Each Governorate

Gharbeia In the Gharbeia Governorate, there is a social / public centre in each village
Governorate which deals with public complaints and social issues. There are about 8
public centres covering all the villages in the Gharbeia Governorate for
addressing community concerns. There is a focal point in each centre to
respond to queries. A public centre is present in Mahalla city which is in
proximity to villages crossed by the Kitchener Drain and Omer Bek flow
diversion.
It was also mentioned that there is a stakeholder engagement plan,
however no written evidence has been provided to date.
The Governorate undertakes social / community projects through
collaboration with local NGOs. The social / community programmes
include:
■ Presence of women clubs to organise training for local women on
cooking, making furniture and accessories
■ Seasonal works (organised waste picking activities which mainly
happen in cities)
■ School programmes to encourage students in schools

Dakhalya There is no written stakeholder engagement plan. However, the


Governorate Governorate undertakes community engagements through collaboration
with local NGOs.
Each district including El Mansoura has an NGO that communicates with
community leaders or Imams. The parliament representative is also
available to respond to community concerns and queries. The Governorate
has community grievance mechanism in place, and there is a dedicated
email address and phone number for addressing community issues. There
is a national plan for community awareness programme on Education,
Family Planning, Health Care including STDs and Hepatitis.
Kafr El Sheikh This Governorate has comprehensive social department and good
Governorate collaboration with local NGOs compared to the other two Governorates.
There is a good participation from about 8 people with responsibility on
management of social issues, including heads of NGOs, Director of NGO
for Hamoul village, Ministry of Social Affairs, and Head of National Women
department.

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There is a pro-active community engagement mechanism which is
conducted in two ways: a) through deputies (Ministry of Health) and there
is a representative in each village; and b) through local NGOs.
In this Governorate, a weekly public consultation is conducted at the
lecturer hall. An announcement is made on the web page of the
Governorate website. In addition, a weekly public consultation is conducted
in each city and village in this Governorate. Following community
engagements, social issues will be assessed and the governor will propose
annual development plans in collaboration with the Ministry of Local
Development and Ministry of Planning.
In recent years, the Governorate has established a formal community
grievance mechanism in which personal complaints are logged and issues
are resolved within a specific timeline.

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4 STAKEHOLDER IDENTIFICATION
The purpose of stakeholder identification is to identify and prioritise Project stakeholders for
consultation. Stakeholder identification is an ongoing process, and thus key stakeholders will continue
to be identified during different stages of the Project. A systematic approach is used to map the
stakeholders based on the Project zone of impacts. In this approach, by mapping the zone of social
impacts, stakeholders are identified by the impact area.
As a result of the stakeholder mapping, Project stakeholders are categorised into two main
categories:
a) primary stakeholders are the individuals and groups who are affected directly by the Project; and
b) secondary stakeholders are those parties which have influence on, but are not necessarily directly
impacted by, the Project.
It is proposed that the Project footprint covering the drain rehabilitation work and Omar Bek diversion
will be located along the existing routes of the drainage channels. However, during the construction
stage, it is likely that community rights of way will be affected as some houses are located nearby the
drainage. One informal (illegal) house is located on the edge of the Omar Bek Drain and within the
boundary of the drainage route, and it is anticipated that this house may need to be relocated.
Figure 2: Impacted Communities

Local houses near the drain

This group’s rights of way will be affected mainly during the construction stage. However, the
impact can be minimised through provision of access routes.

Informal (illegal) houses

There are a few households (estimated 3-4) located near the drainage route. The upgrade could
potentially affect the rights of way of these houses. One informal (illegal) house is also located on
the edge of the Omar Bek Drain and it is anticipated that this house may need to be relocated.

The key stakeholders identified are presented in Table 3.

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Table 3: Key Identified Stakeholders and Methods of Engagement

Type Name Impact/influence Preferred Method of


Engagement
Project The EBRD, The MWRI employees, and This group will directly The MWRI employees will be
Shareholders in particular the Egyptian Public impact/influence the consulted through the HR
/ Internal Authority for Drainage Projects project through making department and a grievance
Stakeholders (EPADP). The ID department and the decisions at each stage of form is available for use if
MED employees. The MoLD and the the process. required
MoE. Governorates of Gharbeia, Kafr The MWRI to facilitate
El Sheikh, Dakhalya monthly Ministerial Steering
Committee meetings
Permitting ■ Ministry of Environment (MoE) and This group has direct The MWRI to submit official
bodies, local Environmental Affairs Agency influence/impact on the letters and e-mails to the
governmental (EEAA) project through enforcing ministries whenever is
agencies regulations, and approving required,
■ Ministry of Health
certain permits. The MWRI to facilitate
■ Ministry of Interior quarterly inter-ministerial
■ Ministry of Housing technical committee meetings
to discuss issues about
■ Ministry of Social Affairs permit, new regulations and
■ Emergency Services the project implications.

■ Supreme Council of Antiquities


(The SCA)

Communities Local farmers, residential households in Communities and The MWRI to facilitate a
& Businesses Abu Radi area, Communities within the businesses will be directly monthly public meeting at
impacted districts within the drain and indirectly affected as each governorate. Public
catchment area: Al Hamoul, Sedy part of the project. The meetings to be conducted at
Gazy, Kafr El Sheikh, Al Immah, risks to communities and local meeting hall or public
Neshel, El Mahala, Shurba Millis, businesses may include centres
Samanoud, Nabaruh, Beyla, Qalabshu, local nuisance and The MWRI in collaboration
Kom Al Hajar, Al Rahbeen obstruction of community with the MoLD to facilitate
rights of way mainly during monthly Project steering
the construction stage of committee meetings
the project.
NGOs Community Development Association Local NGOs will have The MWRI facilitates monthly
(in Mansoura Markaz), Community direct and indirect meetings with key NGOs at
Development Association (in Belqas) influence over the project local Governorate halls.
through consultations with
communities and
addressing local concerns.
Contractors Pre-feasibility design contractor This group will directly Legal binding agreement with
(Chemonics), detailed design influence/impact the the future assigned
contractor not assigned yet, project through contractor, to include all the
construction contractors incorporation of Environmental and Social
stakeholders’ terms of reference in the
input/comments into the contract
detailed design and
conforming to the EBRD
standards during different
stage of the project.
Vulnerable Informal / illegal houses near the Omar The informal / illegal The MWRI and local
Groups Bek Drain houses are expected to be governorates to facilitate
affected mainly as a result regular focus groups and

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Type Name Impact/influence Preferred Method of
Engagement
of the construction stage workshops in order to consult
(noise, rights of way etc). with this group (See LRF).
One informal / illegal
house is located on the
edge of the Omar Bek
Drain and within the
boundary of the drainage
route, and may need to be
relocated
Universities Governmental universities This group will indirectly The MWRI to interact with key
influence the project universities on research and
through research, development, provision of
innovation and training of training to graduates and
students in irrigation field. undertaking conferences in
the irrigation field.

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5 STAKEHOLDER ENGAGEMENT PROGRAMME
5.1 OVERVIEW
There are communities and social / commercial facilities within the Kitchener drain rights of way. It is
anticipated that these communities and facilities will be affected mainly by the construction activities
associated with the rehabilitation work. The following environmental and social risks are associated
with the Project:
■ Community ‘Rights of Way’ affected temporarily during the construction activities
■ Potential relocation of an informal / illegal house on the edge of the Omar Bek Drain route
■ Lack of contractors’ monitoring allowing entry of unauthorised persons, including children, into the
site area
■ Lack of community engagement with local people with regard to the rehabilitation of the drain
■ Poor occupational health and safety of workers potentially leading to increased injuries, illnesses
and accidents (fire, slips and falls)
■ Health risks associated with poor sanitation surrounding the drain
■ Reduced visual amenity due to wastes dumped onto the drain
■ Odour resulting from the drain causing community nuisance
■ Sediments dredged from the drains are likely to be contaminated and inappropriate management
and disposal could potentially lead to community exposure to hazardous chemicals and
pathogens.
Therefore, this SEP is developed to address community concerns with regard to key environmental
and social risks through implementation of the stakeholder consultation and information disclosure
activities (Table 4).

5.2 STAKEHOLDER CONSULTATION AND INFORMATION


DISCLOSURE
The stakeholder consultation and information disclosure will cover the following main tasks:
■ Timely disclosure of Project information in Arabic to the key stakeholders
■ Informed participation and meaningful two way consultation with the affected stakeholders
■ Development and implementation of a grievance mechanism to ensure that the affected
stakeholders’ concerns and issues are addressed

5.2.1 INFORMATION DISCLOSURE ACTIVITIES


The MWRI and all the three Governorates will disclose relevant information about the rehabilitation of
the drain at the early stage of the Project during detailed design and then as appropriate throughout
the Project. The information will be provided in Arabic, and will cover all the key stages of the Project
from the design to the decommissioning stage. At this stage, the following documents will be
disclosed for effective stakeholder communication:
■ Non-Technical summary
■ Stakeholder Engagement Plan
■ Livelihood Restoration Framework/Plan (if required to be developed)
■ Brochure and leaflet to include a summary of Project activities and key associated risks

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The information above will be accessible to the public, including the affected communities. The hard
copies of the related documents will be available at the MWRI head office in Cairo, the Governorates’
offices and public centres. All the information will also be available at the MWRI website:
■ The MWRI Head Office in Cairo:
Eng. Mohamed Hassan Hamed
Head, Central Dept. for Planning & Follow-up
Email: mhassanhm60@hotmail.com or ndp3.epad@gmail.com
Tel: 002 01009354322 or 002 01020008561
■ Kafr El Sheikh Governorate
Awaiting contact details
■ Dakhalya Governorate
Mr. Saad Al-Saed Mosa - Undersecretary Ministry of Water Resources and Irrigation
Tel: 002 01095497222
Mr. Adel Osman Shalaby - Utilities General Director - General Office of the Governorate (Diwan)
Tel: 002 01028026074
■ Gharbeia Governorate
Mr. Abdul-Aziz Ahmed Al-Melegy
Director of Environmental Affairs
Tel: 002 0122648808
Project information will also be distributed through local newspapers, media and the MWRI and the
Governorates’ website.

5.2.2 CONSULTATION METHODS


The MWRI will use different consultation approaches and methods for different stages of the Project
activities and stakeholder groups. The main communication methods and mechanisms that will be
used to consult with key stakeholders are:

Ministerial Steering Committee Meetings


The ministerial steering committee meeting will be undertaken every month to discuss high level
issues associated with the Project. In this meeting, the MWRI will discuss with shareholders on new
developments and progress of events associated with the drain rehabilitation work. A draft mandate
provided by MWRI indicates that this committee would have the following roles.
 Follow-up of the integrated depollution Project for Kitchener Drain financed by the European
Union
 Making high level decisions that may overcome any obstacles or conditions that hinder the
implementation and coordination between all parties involved in the Project
 Discussion of and making of recommendations on high-level strategic and political matters,
including objectives and priorities

Inter-Ministerial Technical Committee Meetings


The MWRI technical department will consult with the governmental organisations, including the MoE,
on all the related permits or licences and any additional EIA requirements for the rehabilitation
programme. This body would comprise representatives of the MWRI, MoLD and MoH, together with
other agencies involved in technical Project delivery, and including the Ministry of Environment,
Ministry of Investment and International Co-operation and Ministry of Health. It would provide
technical input and follow on progress of Project implementation. Regular meetings as necessary will
be undertaken.

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Project steering committee meetings
This body would comprise representatives of the MWRI, MoLD and MoH at a local level and would
oversee practical Project implementation. Monthly meetings will be undertaken at the MWRI head
office in Cairo to discuss the following:
■ Overall supervision of Project activities (technical and financial, delivery of the Project)
■ Better integration of the provision of services of the day-to-day activities in the Project at different
stages, from its preparation to its implementation and evaluation including procurement, Project
monitoring and evaluation, financial management, progress and financial reporting.
■ Drafting of Terms of References and management of local and foreign consultants
■ Escalation of unresolved issues to the Steering Team
■ Co-ordination of a monthly meeting at the invitation of the Head of the Unit for Project
implementation and the staff in order to exchange views and discuss common issues related to
the Project and overcome any obstacles
■ Implementation of other TA activities identified including training and information exchange for
implementation of the Project

■ Holding seminars and workshops for the development of the skills of the members of the unit,
particularly with regards to measuring performance indicators.

Public Meetings
The MWRI in collaboration with local Governorates will undertake public meetings at local
Governorate halls to consult affected communities on the drain rehabilitation programme.
Representatives from MoLD, design contractors, Ministry of Health and Ministry of Environment will
also attend to obtain local concerns and issues with regard to the rehabilitation programme. The initial
public meetings will be conducted at the early stage of the Project during detailed design to ensure
communities concerns and comments are incorporated into the design. The MWRI will allocate a
Community Liaison Officer (CLO) who has the main responsibility for consultation with the affected
communities. Each Governorate also has a dedicated social manager who is responsible for
interactions with communities mainly on general social issues.
In total, three initial public meetings, a meeting at each Governorate, will be undertaken during the
early stage of the Project. Subsequent to these meetings, regular public meetings will be undertaken
to ensure the affected communities’ livelihood is managed and concerns are addressed in the event
of economic displacement / relocation (see livelihood restoration framework for further details).

Focus groups and Workshops (targeting vulnerable groups)


Each Governorate has a dedicated officer who is responsible for interactions with communities mainly
on general social issues. The identified vulnerable groups with regard to the rehabilitation programme
are ‘illegal houses / informal settlers’ who do not have any rights to their land, and their rights are not
protected under the Egyptian land acquisition law. Therefore, direct consultation in a form of focus
groups will be conducted with the affected households to discuss any impact on them as a result of
the construction stage (i.e. access rights issues, potential relocation). A separate focus group will be
undertaken with local women in each Governorate to ensure gender aspects are considered at each
stage of the Project.
Table 4 details all the stakeholder engagement activities that will be undertaken by the MWRI and
local Governorates.

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Table 4: Stakeholder Engagement Actions for the Rehabilitation Programme

Activity Stakeholders Information Materials Timeframe / Responsibility Location


Frequency
Allocate a Community Liaison Officer Affected communities Project leaflets, Updated SEP, Immediate MWRI Local head office,
at the MWRI, and provide training to living within the drain Non-Technical summary, LRF Governorate offices,
him/her on dealing with grievances catchment public centres
relating to project impacts and general
concerns (such as jobs).
Place hard copies of related All SEP, Non-Technical Summary, Immediate MWRI and MWRI head office,
documents at the MWRI head office, LRF Governorates Governorate offices
local Governorate offices and public
centres
Consult with EEAA and other EEAA, MoLD, MH Non-Technical Summary, Immediate, then MWRI EEAA
Ministries on environmental and Design documents, Monitoring depending on their Environmental
technical aspects associated with the Plan requirement and timing Studies and
Project, including on environmental of future developments Planning
permits and any requirements on an Department
EIA
Consult with the Ministry of State for Supreme Council of SEP, Non-Technical Summary, Prior to construction MWRI and SCA office
Antiquities on development of a Antiquities Design documents and activities Governorates
cultural heritage management plan construction activities
and chance finds procedure
Consult and collaborate with local Emergency services Emergency Response Plan and Immediate Governorates Governorate offices
emergency services HSE procedures
Review and discuss Project EEAA, MH Monitoring program design, Immediate, then MWRI EEAA or MH offices
environmental monitoring schedules and reports monthly to present
requirements with the EEAA and MH (monitoring of air, water, results of monitoring
including ground water groundwater, etc.). data
Hold public meetings at public centres Communities living SEP, Non-Technical Summary, Immediate, then MWRI CLO, Governorate meeting
and community clubs within the drain LRF monthly Governorate key halls
catchment area social officers

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Activity Stakeholders Information Materials Timeframe / Responsibility Location
Frequency
Facilitate focus groups and workshops Vulnerable groups SEP, Non-Technical Summary, Prior to detailed design MWRI CLO in At each Governorate
for affected vulnerable groups, LRF, Presentation of materials finalisation collaboration with hall, public centres
including the informal settlers, women, for illiterate community local Governorates
members
Enhance collaboration with local Local communities SEP, LRF, Non-Technical Regular – ongoing MWRI CLO and Public centres at
NGOs, Community leaders, including villages Summary local governorates villages
Parliament representatives and
Ministry of Social Affairs in raising
awareness of communities about the
project and addressing concerns
Post jobs and employment Affected communities List of jobs On-going, to be MWRI CLO in MWRI website
opportunities on the MWRI website, initiated asap collaboration with
the Governorate offices and public HR Department
centres bulletin board to increase local
employment and provision of
assistance to informal settlers (for
instance use of women’s club to
provide training for women to work on
the project)

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6 GRIEVANCE MECHANISM
The MWRI and the Governorates will initiate to implement a formal grievance (complaint) procedure
during the early stages of the Project to receive the affected communities’ concerns and views. The
complaint procedure will be used as a tool to assist the timely and successful resolution of
stakeholder concerns, as well as to monitor the Project’s relationship with the affected communities
during the different phases of the Project, including design, construction, operation, closure and post
closure activities. It is important that the mechanism be impartial, transparent and fair. A summary of
complaints and the measures taken to resolve them will be made public on a regular basis, in
accordance with PR 10.
The appointed community liaison officer (CLO) will be responsible for coordination and handling of all
grievances received from the community during the lifetime of the Project. Any verbal or written
complaints will be raised through the MWRI complaints landline and email address as provided below:
■ MWRI complaints direct line: Tel: 002 01009354322 or 002 01020008561
■ MWRI complaints email address - mhassanhm60@hotmail.com or ndp3.epad@gmail.com
■ Kafr El Sheikh Complaints - Awaiting contact details
■ Dakhalya - Tel: 002 01095497222
■ Gharbeia - Tel: 002 0122648808
A grievance form (Appendix A) is available in this SEP for use by the public, and hard copies will be
made available at both the MWRI head office and the Governorate offices. All the received complaints
will be recorded in the log book within 5 working days and responded to within a maximum period of
30 working days. Both signed and anonymous grievances will be accepted. However, if the person
filing a grievance wants to receive the written reply, he or she has to provide reliable contact details.
Each complaint will initially be screened, and the facts of the case verified by the CLO.
The agreed solution or response will be signed off by the CLO and the management. The corrective
action and status of a complaint (closed, open) will be recorded in the grievance log book. All claims
and answers will be also posted on the website and kept at the MWRI head office and the relevant
Governorate offices. Any gender specific complaint will be addressed confidentially and will be
handled by a relevant person.

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7 MONITORING, REPORTING AND RESPONSIBILITIES
Successful stakeholder engagement depends on performance monitoring, analysis and adapting to
changed circumstances and stakeholder information needs. The MWRI will implement the SEP and
will update it regularly during the different stages of the Project. The CLO in collaboration with the
local Governorates is responsible for management and monitoring of the SEP. At a corporate level,
the MWRI will produce Annual Environmental and Social Reports covering the Project’s EHSS
performance for submission and discussion in the Project steering committee meeting. The Annual
report will be posted on the MWRI website.
The CLO will also review the SEP regularly to ensure that all the consultation activities are
implemented and are in accordance with the planned schedule.
Contact details for the CLO will be provided upon request. Contact details of the Environmental
Directorate is as follows:
MWRI Head Office
Head, Central Dept. for Planning & Follow-up
Eng. Mohamed Hassan Hamed
Email: mhassanhm60@hotmail.com or ndp3.epad@gmail.com
Tel: 002 01009354322 or 002 01020008561

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APPENDIX A: COMPLAINT PROCEDURE & GRIEVANCE
FORM

Record date on
Complaint Received the Complaint
(verbally or writing) Log

Complete Complaint Action


Form (Parts A & B)

Complete Immediate Action Section (Part C) (if


appropriate) and assign responsibility

Yes Immediate action No


sufficient
to satisfy complaint
Establish long term corrective
action (Part C)

Establish follow-up details (Part D)

Record date on Inform complainant (if appropriate) of the


the Complaint proposed corrective action
Log

Implement the corrective action

Carry out follow up of the


corrective action

Yes

Corrective action satisfies the


complaint
Record date on
the Complaint Inform complainant of
Log corrective action

Record date on
Close out the complaint form (Part D) the Complaint
Log

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Public Grievance Form
Reference No:
Full Name

Note: you can remain


anonymous if you prefer  I wish to raise my grievance anonymously
or request not to disclose
your identity to the third  I request not to disclose my identity without my consent
parties without your
consent
Contact Information  By Post: Please provide mailing address:
________________________________________________________
Please mark how you ________________________________________________________
wish to be contacted ________________________________________________________
(mail, telephone, e-mail).
 By Telephone:
_______________________________________________

 By E-mail: ______________________________________
Language  Arabic
Please mark your
 Other
preferred language for
communication

Description of Incident or Grievance: What happened? Where did it happen? Who did it
happen to? What is the result of the problem?

Date of Incident/Grievance
 One time incident/grievance (date _______________)
 Happened more than once (how many times? _____)
 On-going (currently experiencing problem)
What would you like to see happen to resolve the problem?

Please return this form to:

MWRI Head Office


Head, Central Dept. for Planning & Follow-up
Eng. Mohamed Hassan Hamed
Email: mhassanhm60@hotmail.com or ndp3.epad@gmail.com
Tel: 002 01009354322 or 002 01020008561

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