EDUCATION Post-Graduate Diploma, Information Technology Business Analysis Expected: November 2024 Conestoga College | Kitchener, Ontario Bachelor of Science, Metallurgical and Materials Engineering November 2019 University of Nigeria Nsukka | Enugu, Nigeria
PROFILE Great team player able to multitask and excel in a fast-paced environment. Flexible, dependable, and adaptable in challenging situations. A go-getter with a drive to succeed, detail oriented and able to show initiative.
WORK EXPERIENCE Titan Trust Bank Lagos, Nigeria
Call Center Agent (Team Lead) November 2021 – April 2023
• Connected with the bank’s customers
• Made outbound calls for customer retention as well as customer appreciation • Provided resolution to customers issues • Managed customer expectations and ensure maximum satisfaction with the bank’s products • Recognized the customer’s personal needs and provided personalized solutions • Ensure my unit meet the key performance indicators • Made follow up calls to customers to ensure maximum customer satisfaction • Documented customer interactions and escalated with the various appropriate departments in the banks in a short manner of time. • Promoted and recommended the banks latest products and services • Maintained a high level the banks product knowledge as well as confidentiality with the customers personal data. • Used MS-Excel to analysis the data gotten from customers complaints and made recommendation report
PROFESSIONAL SKILLS • Computer Programming: Python • Software: Microsoft Office Suite, G Suite • Strong organizational and problem-solving skills • Excellent customer service skills • Excellent customer Interactive skills
