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    Kelsey Resume

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    ashlees

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    © All Rights Reserved
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    Kelsey Resume

    Uploaded by

    ashlees
    15 views4 pages

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    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    15 views4 pages

    Kelsey Resume

    Uploaded by

    ashlees

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    Kelsey Cogdell

    TX 77901
    (361) 218-1833
    KelseyCogdell@icloud.com

    PROFESSIONAL SUMMARY

    15-year tenured leadership, education, and evaluation professional adept at helping organizations optimize
    their performance through professional and organizational development. Strong ability to acquire and retain
    high-levels of talent through creating and implement training, coaching, and mentoring programs. Visionary
    executive equipped with an entrepreneurial mindset and in-depth knowledge of business operations and
    development on a global level.

    EMPLOYMENT HISTORY

    District manager, Burger King


    Apr. 2023 – Present

    ● Led operations and management of 2 fast-food locations across the district, ensuring top-notch
    customer service, operational excellence, and profitability.
    ● Provided dynamic leadership to 4 store managers and their teams, fostering a culture of accountability,
    teamwork, and continuous improvement.
    ● Developed and executed district-wide strategies, resulting in an increase in overall sales and
    improvement in customer satisfaction scores.
    ● Conducted regular site visits to evaluate store performance, identify opportunities for growth, and
    ensure adherence to brand standards and operational procedures.
    ● Collaborated with cross-functional teams, including marketing and training, to implement successful
    product launches and promotional campaigns, boosting customer traffic.
    ● Implemented cost-control measures, reducing food and labor costs through efficient scheduling, staff
    training, and inventory management strategies.
    ● Played a key role in talent acquisition and development by participating in the recruitment of
    management personnel and conducting regular training sessions.
    ● Resolved escalated customer issues and addressed employee concerns promptly, maintaining a high
    level of customer satisfaction and a positive work environment.
    ● Consistently exceeded district-wide financial targets, earning recognition as a top-performing district
    manager within the company

    Manager, Wally’s Party Factory. Victoria,Tx

    Mar. 2022 – Mar.2023

    ● Oversaw daily operations of a bustling party store, driving exceptional customer experiences and
    ensuring smooth execution of events and celebrations.
    ● Managed a team of 8 employees, leadership, training, and support to foster a cohesive and
    high-performing staff.
    ● Implemented innovative merchandising strategies, and improved store aesthetics.
    ● Developed and maintained strong vendor relationships, ensuring consistent inventory availability.
    ● Created and executed marketing campaigns, including social media promotions and in-store events.
    ● Implemented inventory management systems that reduced stock discrepancies.
    ● Demonstrated strong problem solving skills by resolving customer complaints and inquiries
    effectively, maintaining a high level of customer satisfaction.
    ● Maintained a safe and organized store environment, adhering to safety and sanitation standards,
    resulting in zero safety incidents during tenure.
    ● Achieved and exceeded monthly sales targets consistently, contributing to the store’s recognition as a
    top performer within the company.

    Lead Sales Associate, Daniels Jewelry. Victoria, TX


    Sep. 2021 – Feb.2022

    Number 1 Lead Sales/Key Holder for the past 6 Months.


    Provide employees with guidance in handling difficult or complex problems or in resolving escalated
    complaints or disputes.
    Implement corporate or departmental policies, procedures, and service standards in conjunction with
    management.
    Compute figures such as balances, totals, or commissions.
    Interpret and communicate work procedures and company policies to staff.
    Issue receipts, refunds, credits, or change due to customers.
    Receive payment by cash, check, credit cards, vouchers, or automatic debits.
    Greet customers entering establishments.
    Supervise others and provide on-the-job training.
    Plan and direct staffing, training, and performance evaluations to develop and control sales and service
    programs.
    Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and
    personal computers.
    Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
    Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
    Communicate with customers, employees, and other individuals to answer questions, disseminate or
    explain information, take orders, and address complaints.
    Compute, record, and proofread data and other information, such as records or reports.

    Assistant Manager, Dodge City Saloon. Victoria, TX

    Jan. 2019 – Nov. 2020

    Train or instruct employees in job duties or company policies or arrange for training to be provided. Review
    records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor
    work activities, or evaluate performance.
    Recruit, interview, and select employees.
    Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
    Compute figures such as balances, totals, or commissions.
    Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
    Count money and make bank deposits.
    Order and purchase equipment and supplies.
    Resolve customer complaints regarding sales and service.
    Review operational records and reports to project sales and determine profitability.

    Caregiver, Caring Senior Services. Victoria, TX


    May. 2016 – Jul. 2017

    Personal care needed to help seniors preform daily activities: getting dressed, toileting, bathing, grooming,
    mobility, exercise.
    Companionship services participating in activities that seniors enjoy.

    Sales: Roofing Specialist, Flash Construction & Roofing. Houston, TX


    Sep. 2012 – Aug. 2016

    Solicit sales of new or additional services or products.


    Review insurance policy terms to determine whether a particular loss is covered by insurance. Confer with
    customers by telephone or in person to provide information about products or services, take or enter
    orders, cancel accounts, or obtain details of complaints.
    Check to ensure that appropriate changes were made to resolve customers' problems.
    Solicit sales of new or additional services or products.
    Issue receipts, refunds, credits, or change due to customers.
    Pay company bills by cash, vouchers, or checks.
    Receive payment by cash, check, credit cards, vouchers, or automatic debits.
    Assist customers by providing information and resolving their complaints.
    Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to
    request donations for charitable causes.
    Obtain customer information such as name, address, and payment method, and enter orders into
    computers.
    Adjust sales scripts to better target the needs and interests of specific individuals. Schedule appointments
    for sales representatives to meet with prospective customers or for customers to attend sales presentations.

    Assistant Manager, Sam's Boat. Houston, Texas


    Jan. 2010 – Oct. 2011
    Plan, administer and control budgets for contracts, equipment and supplies.
    Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are
    authorized and budgeted.
    Schedule staff hours and assign duties.
    Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or
    requisitioned.
    Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at
    job fairs.
    Record the number, type, and cost of items sold to determine which items may be unpopular or less
    profitable.
    Balance cash receipts.
    Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.

    EDUCATION

    Aveda Institute Houston, Houston, TX


    Cosmetology, Cosmetology, Jun. 2012

    Montgomery High School, Houston, TX


    High School Diploma, Highschool, May. 2007

    SKILLS

    Bookkeeping - Expert

    Customer Service - Expert

    Retail - Expert

    Management - Expert

    Sales - Expert

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