Floor Pantry

FLOOR PANTRY/MAID'S SERVICE ROOM
A Housekeeping Floor Pantry in hotels is a dedicated storage area located on each floor or
within close proximity to guest rooms where housekeeping staff can access a variety of
essential supplies and equipment necessary for their daily cleaning and maintenance tasks.
These pantries are strategically placed for convenience and efficiency, making it easier for
housekeepers to access the items they need without having to return to a centralized storage
area on a different floor or location within the hotel. The floor pantries should be tucked away
from guest's view and should be situated near the service elevators.
It should store all housekeeping items so that the housekeeping staff does not have to keep
going back to the housekeeping department or linen room for any item. Since the floor pantry
is used to stock expensive items such as linen, it should remain locked at all times when not in
use. The key to the floor pantry is kept by the GRA of that floor and a duplicate is kept with
the floor supervisor.
Here's why a Housekeeping Floor Pantry is important and the items typically found on the List
of Inventory Maintained at such pantries:
Importance of Housekeeping Floor Pantries:
1. Convenience and Efficiency: Housekeeping pantries save time and effort for the
cleaning staff. They can quickly restock their cleaning carts without needing to travel
long distances to a central supply room, which is especially important when there are
multiple floors or wings in a large hotel.
2. Immediate Access: Housekeepers have immediate access to the supplies they need for
daily tasks, including cleaning, restocking amenities, and addressing minor guest
requests. This ensures faster and more efficient room turnover and guest satisfaction.
3. Enhanced Guest Experience: The ability to address guest requests promptly and
efficiently contributes to a better guest experience. For example, having extra towels or
toiletries readily available allows staff to respond to guest requests without delay.
4. Reduced Disruption: Reducing the need for housekeeping staff to traverse the hotel
to obtain supplies minimizes disruptions to guests and maintains a quieter and more
peaceful environment.
List of Inventory Maintained at Housekeeping Pantries:
The specific items maintained in a housekeeping pantry can vary depending on the hotel's size,
standards, and guest needs. However, a typical inventory list might include:
1. Linens: Extra bedding, towels, pillowcases, and bathrobes.
2. Cleaning Supplies: Cleaning solutions, disinfectants, glass cleaners, detergents, mops,
brooms, vacuum cleaners, and other cleaning equipment.
3. Amenities: Mini toiletries like soap, shampoo, conditioner, and lotion, as well as toilet
paper, tissues, and sanitary supplies.
4. Maintenance Tools: Light bulbs, batteries, screwdrivers, and basic maintenance tools
for quick fixes.
5. Guest Supplies: Stationery, notepads, pens, laundry bags, and portable luggage racks.
6. Guest Request/Loan Items: Commonly requested items like extra hangers, irons,
ironing boards, and baby cribs.
7. Trash Bags: Trash bags of various sizes for waste disposal.
8. Miscellaneous Items: Items that may be requested by guests, such as extra blankets or
pillows.
Normally in Pantries, we have Cupboards to store guest supplies, cleaning agents and
equipment. Shelves and racks to store fresh room linen. Linen trolleys to store fresh and soiled
linen and for transporting/dispatching the same to the linen and uniform room. A notice board
to display information regarding expected arrivals, VIPs in the house, extra bed, and guest loan
items given to guests. A sink with hot and cold water facilities to wash or disinfect glasses, fill
drinking water in flasks, and for flower arrangements.
The exact inventory can be tailored to the hotel's specific needs and guest expectations.
Housekeeping pantries are crucial in ensuring that housekeepers have easy access to these
items, which, in turn, helps maintain a high standard of cleanliness, prompt guest service, and
overall guest satisfaction.

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FLOOR PANTRY/MAID'S SERVICE ROOM

Importance of Housekeeping Floor Pantries:

List of Inventory Maintained at Housekeeping Pantries:

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