SET-4 i Wawa BIS Series EABAE/C OP oan 331 waa. ene seva ATS Hl TaC-GferH Fy Roll No. ya-ye we arava ford | Candidates must write the Q.P. Code on the title page of the answer-book, nosoH Hou ee Hash Saga Geto Kask OHKBNK pkg es OHO DNR HONK Eat gtk BAH KOKO HOH OUCH EH EEOC be pram ata a o fi ga wees a afea ye 7 2 $ 26 seaa tt afet aa Af sik Re ne yews ate wt adenef sac-gferr H yagE HP fad : Lo par ota ae of fm ge weve 25 ver | i Le Bra wer or oe fora Yes we aect, Trea feree Haya ar ATH aa | 5 fae i be 3 yee Fae) & fore 15 fie wr ama fem er 8 | ea ae fer Gate Hi £10.15 FS fee TET | 10.15 FF a 10.30 TS TH OA Ga Wea HI TGA aie | 2 va raft & che 3 suc gferar wag aK ae frat | 2 3 © Please check that this question paper contains 7 printed pages. 3 QP. Code given on the right hand side of the question paper should be written } on the title page of the answer-book by the candidate. i 4, © Please check that this question paper contains 25 questions. i i+ Please write down the serial number of the question in the | = answer-book before attempting it. i © 15 minute time has been allotted to read this question paper. The question ; 2 paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the ? ® students will read the question paper only and will not write any answer on 3 2 the answer-book during this period. 5 Aukoskon some ce tout oukomsquaontomtonkonk dak onkcerkomtonkonkonk akgut omkoxxockomsomtokomt oaeomece ot Rie ea Fae iN BEAUTY AND WELLNESS SPIETH BT : 30 Time allowed : 13 hours Maximum Marks : 30 331 Page 1 P.T.O.a anaes fre: @) pre figat at errrgden Wee | (i) Fe Weta ata Gest F fnta 8, sale Gaus %, GUS @ Bi GUST | (iii) Gsm 5 stat ar 2 sik sat dsr BIT RE Tee | (®) eT HOM A Te Ua ote H we S | ore aa eat & Fae Af | (@) W97 Ge 5 BK 6 at sal & yea & | fea wer eT BI TR TE | (iv) GUS W—17 ster are ak se fava fare Hise R16 WTB | (8) WRI ACN 7 B13 TH Ue at % eI e | Pore area Tea se GAfere | (@) WOT 14 818 TH Bt atel & er | here attr weal & se Ahr | (7) HCI 19 822 TH ett steel H G37 w | Fore a Tea THR AT | (v) WS 7-8 seh HT e aK FAH 3 AWreaAT-sTETIRG TET e | WRT AGA 23 F 25 TH aR et Her w | fae a meat & Te Ahery | (vi) aftr aust F ee me hig % sega aifTe | (vii) sire stat ar Spe we asl eT & arrt Fear TAT e | Ws & (sre aAteTet) (34+2=5 atm) Re 1G 4 wet He ee 3 wear & Tae afre | 3x1=3 1. Gar soft & ary en aaa 2 1 2. weéare a ay an aaa S ? 1 3. WA ear a ah are afar seer at Ha Tt S 7 1 4. We cafe area FI ha HH HL THT? 1 RU Te 2 eat FB feet 1 wer aT THR ATT | 1x2=2 5. Pe geet a a aa 2? 2 6. - Be a afta tome Ft orem fare | 2 331 Page 2General Instructions : (i) Please read the instructions carefully. (ii) This question paper is divided into three sections, viz. - Section A, Section B and Section C. (iii) Section A is of 5 marks and has 6 questions on Employability Skills. (a) Questions number 1 to 4 are one mark questions. Attempt any three questions. (b) Questions number 5 and 6 are two marks questions. Attempt any ‘one question. (iv) Section B is of 17 marks and has 16 questions on Subject Specific Skills. (a) Questions number 7 to 13 are one mark questions. Attempt any five questions. (b) Questions number 14 to 18 are two marks questions. Attempt any three questions. () — Questions number 19 to 22 are three marks questions. Attempt any two questions. (v) Section C is of 8 marks and has 3 Competency-Based Questions. Questions number 23 to 25 are four marks questions. Attempt any two questions. (vi) Do as per the instructions given in the respective sections. (vii) Marks allotted are mentioned against each section/question. SECTION A (Employability Skills) (8+2=5 marks) Answer any 3 questions out of the given 4 questions. 3x1=3 1 What do you understand by service entrepreneur ? I 2. What do you mean by start-ups ? 1 3. How do plants remove harmful pollution from the air ? 1 4, How can a person minimise waste ? 1 Answer any 1 question out of the given 2 questions. DQ=2 5. What is meant by agricultural entrepreneur ? 2 6. Explain Green Jobs in agriculture. 2 331 Page 3 P.T.O.wea (farsa farfere aatetet) (5+6+6=17 31%) Re 107 wea He fare 5 Weal H Tae Afra / 5x1=5 7. aie (ware) weg ht afar afc | 1 8. Beige A aa Se GT aS GT ai Tea 2? 1 9. aH Fenge fais I tad BU sa Aaa Fa HUE? 1 10, wa aie ores Gee A ore 2 A face a aaa TET aT aT AT eT? = Li. Gay eT Fa eH facahtee FI gar HET TET ? 1 12, efter gh Gan, aan Fi areca a fire wer fra 2 ? 1 13. GW Helse A ha oa Het ale 7 1 Fee 1e 5 Wet He Faeei 3 wet a Tee Shere | 3x2=6 14, af amy ae F died sere San aed , a oma Se wei WA ok a HW Te al FA Ha ? 2 15. five & ata # fee ae fate & ore yar ar fers Har Fat Hecagt 3 7 2 16. Aq H suey sean & at H serge St GH Ta 2 ait Ha? 2 17. eefe Gan afeasal & ar F ferfae | 2 18, STIR & he Tes ST Mite aH a Tea 3 2 2 RU 1G 4 Weal HB fore 2 weal & ser Sere | 2x3=6 19, Get Al net awe & fee afees oe ae wa an a sean Sa fe ST afer 2 3 20, were aft ha HiT? 3 21. Sfae are o fea a ya eet ara fecrfe at fet at er eam Te afer 2 3 22, fecafice & arr stereo aca Fife | 3 331 Page 4SECTION B (Subject Specific Skills) (5+6+6=17 marks) Answer any 5 questions out of the given 7 questions. 5x1=5 7. Define the word Grooming. 1 8. Whyis listening carefully important while talking to the client ? 1 9. While keeping client record, why do we label it ? 1 10. What is the first step the receptionist should take when a client comes to the salon ? 1 11. What should the receptionist do if she is late at the salon ? 1 12. How is communicating by telephone different from face-to-face conversation ? 1 13. How should we communicate with a client on the phone ? 1 Answer any 3 questions out of the given 5 questions. 3x2=6 14. If you want to sell beauty products from the salon, then where will you keep them and what will you call that place ? 2 15. Why is it important to tally the payments with the bills made at the end of the shift ? 2 16. Who tells the clients about the treatments available in the salon and how? 17. Mention the difficulties in telephone communication. 18. Why is clients physical comfort important while giving treatment ? Answer any 2 questions out of the given 4 questions. 2x3=6 19. How should an electric brush be effectively used for deep cleaning of face ? 3 20. How should personal grooming be done ? 3 21, What are the things that the receptionist should keep in mind while making the bill payment through debit card ? 3 22. Describe the language skills of a receptionist. 3 331 Page 5 P.T.O.wet (areat-srenita 3x7) (2x4=8 3h) Re 1g 3 wea A a foe 2 eat & Tae fT | 2x4=8 mere =) Tae site freaieatead went % aR Bere : we facahce & oe scpe titan Gam sleet SA alee | aia GT sik Sam aE aa aire ff wed 2 | um sferenet Rete at aerkal (Aafiee) & aa wie oa ae ak arigai al ails anc @, ara Gt ahr) grew Gat areMsii sik agai al BpRe ST a Get THAT 2 | fr aici oft agar a Ae 2 | ae eat aa Hee, st ea Fen z, & fae ares Ht depls sik After Ft cH ofa te sea e | se aha & cafteca, Tet ata aft aca & yea at ft aera 2 | 23. we faerie & ora Ri oreo dae Stet ST leu ? 4 24, fecafice et a a de ara Heh aTfeR ? 4 25. ww feerhice & aan qo a uafeu ? 4 331 Page 6SECTION C (Competency-Based Questions) (2x4=8 marks) Answer any 2 questions out of the given 3 questions. 2x4=8 Read the passage and answer the questions that follow : A receptionist should have excellent verbal communication skills. Active listening and great customer service skills are also a must. A talented receptionist can connect callers and visitors with the right employees, as well as handle basic customer service problems and requests adeptly. Grooming is the combination of style and discipline. It is to project an image of the organization’s culture and ethics to our esteemed customers who are our guests. It also enhances the personality of the employee, character of an organization and value of the salon. 23. Why should a receptionist have good communication skills ? 4 24. How should a receptionist talk on the phone ? 4 25. What are the qualities a receptionist should have ? 4 331 Page 7