SAINT JOSEPH INSTITUTE

OF TECHNOLOGY

MARCH 8, 2023

5 STAR HOTEL
AMENITIES
[DESIGN 6]

RESEARCH WORK 1
MIDTERM

SUBMITTED BY:

HONEY GRACE D. YUGTAN

SUBMITTED TO:

AR. ROLAND B. CEPEDA, uap

 Guest elevators separate from
What is a 5-Star

staff elevators
 Medical Team and resources on
Hotel? 
call
Luggage storage in which bags are
out of guest view
October 21, 2022| By:Five Star Alliance
 Fine dining restaurant(s) and a
standalone lounge and/or bar
 Transfers and executive or house
Five-star hotels are properties that car
offer their guests the highest levels of  Childcare options including vetted
luxury through personalized services, babysitting service
a vast range of amenities, and  Pre-check-in registration and
sophisticated accommodations. preferences
Though there is no standard rating  Local products and services,
system for hotels, properties earn 5- especially for dining
star distinction by providing guests
experiences that meet or exceed even 5-Star In-Room Amenities
the highest of expectations for comfort,
décor, and luxury.  Luxurious Robes & Slippers
 Electric safe
 Laundry bags
5 Star Hotel Criteria  Full-length mirror with lighting
 Flat-screen TV with international
Though a luxury hotel may share many programming
five-star hotel characteristics, a true  Outlets for personal electronics,
five-star hotel should satisfy all these especially extra USB plugs
 Smart TV features with access to
criteria:
streaming services
 Stocked mini bar (with cocktail and
5-Star Service wine accessories)
Five-star hotel employees should be  Selection of daily newspapers
polite, attentive, discreet, and can  Wifi
anticipate guests’ needs. All-in-all,  Specialty night lighting
consistently flawless excellence is the  At least four types of spa
expectation. treatments
 Digital room key entry
 Standalone concierge staff
available at least 16 hours a day 5-Star Comfort
 A high staff-to-room ratio—ideally
above 2.5  Guest rooms must be plush and
 Multilingual staff inviting—especially the bed
 24-hour reception, room service, (ideally, there is a memory foam
valet parking, butler, doorman bed with high thread count sheets)
 Nightly turndown  Pillow menu
 Easy communication with hotel  Blackout shades
staff - even via text or app  Bathrobes, slippers, luxury
 Daily housekeeping that is also toiletries, and large fluffy towels
available upon request at any time  Night lighting in walking areas and
 Laundry, ironing, dry cleaning, and bathrooms
shoe polishing  Yoga or fitness equipment
available for use in-room
  Poolside daybeds, umbrellas,  Further upgraded coffee
lotions, ice water, attendants, and machines
food and beverage service  Bluetooth-enabled door locks
 Customizable smart beds
 Sustainable
and environmentally-friendly
Some luxury hotels are even trying to focus
out-do others to prove that they have
5-star amenities and are above and 5 Star Hotel Classification – List Of
beyond the competition. These go far Required Facilities and Services
past the typical luxury upgrades. May 30, 2022 by HotelTalk
One example from Bloomberg Facilities and Service Required for 5
Businessweek describes foraging in Start Hotel Classification
the woods for parts of your meal (Five-
Star Mushroom Hunting Programs Are 5 Star Hotels are an important
Newest Amenity at Top Hotels). component of the tourism product. And
Other's include in-room drink stations they contribute to the overall tourism
for cocktails or guest-use of boat or experience through the standards of
yacht (Gili Lankanfushi guests can facilities and services offered by them.
access a 14-metre Riviera yacht). A
hotel in Northern California Will Fill
Below mentioned list of facilities and
Your Room With Fresh Flowers and
service provide the required standards
Houseplants — That You Can Take
of getting a 5 Star or 5 Star Deluxe
Home". Travel+Leisure also found this
classification for your hotel.
hotel in the Belize that will
puts cocooning butterflies in rooms for
guests to release. General Facilities For 5 Star Hotel:

During COVID-19 lock-downs, some 5-  Full-time operation 7

Star resorts even transformed days a week in season.
themselves into full-service family  Establishment to have all
getaways offering "work-from-home" necessary trading
office spaces, full time childcare licenses.
(including camps and even schooling),  Establishment to have
and pet concierges. One examples is public liability insurance.
from back in 2020 when Island  24 hr. lifts for buildings
Destinations properties did private higher than ground plus
family camp getaways. two floors.
 Bedrooms, Bathroom,
And as more hotels aspire to five-star Public areas and kitchen
quality, we expect to see the very best fully serviced daily.
hotels advance the standards of  All floor surfaces clean
luxury. Here is what does exist in and in good shape.
many five-star hotels, and will become  Floors can be of any
standard for luxury hotels soon: surface or materials.
 Power backup or Diesel
 Remote access to room lighting, Generator – DG sets.
climate, and "do not disturb"
 Circadian lighting
Guest Room Facilities For 5 Star Hotel  Shelves /drawer space
for 5 start hotel.
 Minimum 10 lettable  Wardrobe with a
rooms, all rooms with minimum of 4 clothes
outside windows / hangers per bedding.
Ventilation.  Sufficient lighting, 1 per
 Minimum size of bed
bedroom excluding  A 5amp earthed socket
bathroom is 200 sq. ft power near bedside and
 Air-conditioning should USB charger.
be done on 100% of  A bedside table and
Rooms drawer.
 A clean change of bed  TV – cable or satellite
and bath linen daily & channels if available.
between check-in.  A writing table or surface
 Minimum bed width for a with sufficient lighting.
single 90 cm and double  A wastepaper basket in
180 cm. the room.
 Mattress minimum 10 cm  Opaque curtains or
thickness. screening at all windows.
 Minimum bedding 2  A mirror at least half-
sheets, pillow & case, length (3”).
blanket, mattress  A stationary folder and
protector/bed cover. containing stationery.
 Suite room – 2% of room  A ‘do not disturb’ notice.
block with a minimum of  A clean my room notice.
1 suite room.  Night spread/bedcover.
 5 Star deluxe hotels shall  Energy-saving lighting.
provide a hairdryer  Linen Room or Wardrobe
facility in the room on a well ventilated.
complimentary basis.  Telephone with direct
 In-Room Safe should be dialling and intercom.
provided in a room. Required Bathroom Facilities For 5
 Minibar / Fridge – the Star Hotel
items kept in minibar
should conform to local  All rooms should be with
laws. attached bathrooms.
 Drinking water minimum  Minimum size of
one tumbler per guest bathroom in square feet
with Glass. is 45 SQF.
 All category hotels to  Minimum of 1 Bath Towel
provide two sealed and 1 Hand towel to be
bottles of branded bottled provided per guest.
water of a minimum 500  Bath Mat to be provided.
ml. per person per day  New guest toiletries to be
on a complimentary provided with a minimum
basis. of 1 new soap per guest
 Clean and good quality  Bottled toiletry products
linen should be provided to be provided.
to the guest.
  Clothes hooks in each Room And Other Facilities For The
bath/shower room. Differently Abled Guest
 A sanitary bin with cover
to be provided.  At least one room for the
 Each western WC toilet differently-abled guest
to have a seat with lid  Bathroom with facilities
and toilet paper. for the differently-abled
 5 Star hotels shall guest.
provide water sprays or  Ramps with anti-slip
bidets or washlets or floors at the entrance.
other modern water-  Minimum door width
based post-toilet-paper should be one meter to
hygiene facilities. allow wheelchair access.
 Floors and walls to have  Public Restrooms should
non-porous surfaces. have facilities for the
 Hot and cold running differently-abled guest.
water available 24 hours. Food and Beverage Facilities for 5
 Shower cabin or shower Star Classification.
cubical or Bathtubs with
shower curtains.
 One 24 hours Multi-
 Water-saving taps and
Cuisine Restaurant with
showers to be installed.
Coffee Shop.
 Energy-saving lighting to
 One Specialty
be installed in the
Restaurant and 24hours.
bathroom.
 24 X 7 Room Service or
Public Area Facilities For 5 Star Hotel
In-Room Dining.
 Bar facilities.
 24X7 Reception facility.  Crockery & Glassware to
 Valet (Parking) services be used in all the dining
to be available. areas.
 Availability of Room, F &  Cutlery to be at least
B and other stainless steel or
packages/tariff. preferably EPNS (Electro
 Heating and cooling to Plated Nickel Silver).
be provided in public  Good quality metal
areas. cutlery to be used and
 Lounge or seating area aluminium cutlery
in the lobby prohibited.
 Public restrooms for  Plasticware accepted
ladies and gents with only in the pool area.
soap and clean towels. Required Kitchen Facilities for 5 Star
 Washbasin with running Classification.
hot and cold water, a
mirror, a sanitary bin with
a lid in unisex & ladies  Refrigerator with deep
toilet. freezer.
 Segregated storage of
Meat, fish and
vegetables.
  Colour-coded synthetic  Uniforms to be clean and
chopping boards. in good condition
 Tiled walls non slip  Have formally qualified
floors. Heads of Departments.
 Head covering for all  Supervisory or skilled
kitchen and f&b staff may have training or
production staff. skill certification.
 Daily germicidal cleaning  Degree/diploma from
of floors. reputed Hospitality
 Good quality cooking Schools or Universities.
vessels/utensils.  Staff Rest Rooms –
 Use of aluminium Separate for male and
vessels prohibited except female employees with
for bakery bunk beds, well lighted
 All food-grade equipment and ventilated.
containers to be used.  Staff Locker Room –
 Drinking water to be Full-length mirror, hand
treated with UV + dryer with liquid soap
filtration. dispenser.
 Good Ventilation system  Toilet facilities.
to be available. Guest Facilities for 5 Star
 Garbage to be Classification.
segregated – wet and
dry.  Provision of a wheelchair
 Wet garbage area to be for the differently-abled
air-conditioned. guest.
 Receiving areas and  Valet (parking) services
stores to be clean and to be available.
distinct from the garbage  Dry- cleaning/laundry.
area.  Tea / Coffee making
 Every six-month medical facility in the room.
checks to be done for the  Iron and Iron Board
F&B production staff. facility.
 First-aid training for all  Paid transportation on
kitchen staff. call.
 Pest control to be done  Shoe cleaning, shoehorn
at regular intervals. & slippers.
Required Staff Qualifications, Skills  Ice (from drinking water)
and staff welfare for 5 Star on demand.
Classification.  Acceptance of common
credit cards and
 Staff uniforms for the facility/infrastructure for
front of the house. accepting/ making
 English speaking front payments by digital
office staff. transactions.
 Percentage of  Assistance with luggage
supervisory staff should on request.
be 80%.  A public telephone on-
 Percentage of Skilled premises.
staff should be 60%.
 Unit charges made  In-room entertainment
known to the guest. system like pay-tv, online
 Wake-up call service on streaming etc.
request (Both Automated  E-mail service.
and Manual by the  Fax, photocopy and
Operators.) printing Services.
 Messages for guests to  Swimming Pool.
be recorded and  Parking Facilities.
delivered.  Conference Facilities.
 Name Address and Safety and Security Facilities for 5 Star
telephone numbers of Classification.
doctors with the front
desk (Doctor on Call  Metal detectors (door
services) frame or handheld).
 Stamps and mailing  CCTV at strategic
facilities. locations.
 Newspapers.  X-Ray Machine at the
 Access to travel desk guest entrance for
facilities. screening of baggage.
 Left luggage facilities.  Manual checks may be
 Provision for emergency conducted for staff and
supplies like medicines, suppliers at designated
toiletries, first aid kit. entry points.
 Health – Fitness  Underbelly, scanners to
facilities. screen vehicles.
 SPA and Massage.  Verification of guest with
 Beauty Salon and Valid ID, Passport, Visa
Barber’s Shop. etc. during check-in.
 Florist.  Staff trained in fire
 Utility shop/kiosk. fighting Drill.
 Money changing  Security arrangements
facilities. for all hotel entrances.
 Telephone facility within  Each bedroom door fitted
arm’s reach of the toilet with lock and key,
seat. viewport/peephole &
 Provide at least two internal securing device.
multi-purpose sockets.  All hotels should conduct
 A telephone for incoming a verification of their staff
& outgoing calls in the and suppliers by the
room. Police
 PC / Business centre  / private security
available for guest use agencies.
with internet access.  A safety chain/wishbone
 Wireless internet access latch or
in the guest room and viewport/peephole.
public areas.  Smoke Detectors.
 In-room Internet  Fire and Emergency
Connection/Data Port. Procedure notices and
exit plan displayed in the
room behind the door.
  Fire and emergency  Waste management.
alarms should have  Pollution control methods
visual & audible signals. for air, water and light.
 First aid kit with over the  Introduction of non-CFC
counter medicines with equipment for
the front desk. refrigeration and air
 Fire Exit signs on guest conditioning and other
floors with Eco-Friendly measures
emergency/backup and initiatives.
power.  Solar power panels.
 Conduct periodic fire
drills and maintain
manuals for Disaster
Management, First Aid
and Fire Safety.
 Quarterly Fire and Safety
drills as per Law.
Other facilities and requirements.

 Rainwater harvesting.

Classification of 4-5 stars hotels Infrastructure services include

material, technical and labor
5 stars ranking A facade,
resources involved in the provision
The hotel's architectural styles and of hotel services. Material and
general architecture should have technical resources include
distinctive characteristics. The buildings, structures, engineering
surrounding area, including the direct systems, equipment, raw materials
approach, should be of the best and energy resources, vehicles, etc.,
standard. which create material conditions for
the implementation of all types of
9. There should be a receptionist, a activities of hotel enterprises.
currency and data counter, and Serious dependence on the results of
meeting facilities staffed by highly the activities of hotel enterprises,
trained and professional workers. At especially on the quality of supplies,
least 50% of the baths must have services at the level of infrastructure
long baths or the most recent shower support of production activities;
rooms, with hot and cold running water
available 24 hours a day. Expenses are a large and often
decisive share of costs infrastructure in
The key aspects of hotel the total cost of hotel enterprises As
management include infrastructure part of the strategy to ensure the
management as a system that competitiveness of hotels, the need to
ensures their operation. define a policy for the renovation or
restoration of engineering systems and ✓ Information network
equipment of hotels to improve the management. ✓ Waste management.
quality of service, etc. A number of
✓ Management of fleets and
functions for managing the
adjacent areas.
infrastructure of hotel enterprises
include the following activities: ✓ Security.
✓ Repair management. ✓ Personnel-related activities.
✓ Maintenance of power supply ✓ Workplace organization.
system.
✓ Meal organization.
✓ Maintenance of elevators,
ventilation, air conditioning and lighting ✓ Organization of medical
systems. services and recreation of employees.

✓ Cleaning management. ✓ Power supply department

and etc