GeM-Bidding-7167831
GeM-Bidding-7167831
GeM-Bidding-7167831
GEM/2024/B/5634048
Dated/ दनांक : 21-11-2024
Total Quantity/कुल मा ा 2
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Bid Details/ बड ववरण
Arbitration Clause No
Mediation Clause No
(a). EMD EXEMPTION: The bidder seeking EMD exemption, must submit the valid supporting document for the
relevant category as per GeM GTC with the bid. Under MSE category, only manufacturers for goods and Service
Providers for Services are eligible for exemption from EMD. Traders are excluded from the purview of this
Policy./जेम क शत के अनुसार ईएमड छूट के इ छुक बडर को संबंिधत केटे गर के िलए बड के साथ वैध समिथत द तावेज़ तुत करने है ।
एमएसई केटे गर के अंतगत केवल व तुओं के िलए विनमाता तथा सेवाओं के िलए सेवा दाता ईएमड से छूट के पा ह। यापा रय को इस नीित के
दायरे से बाहर रखा गया है ।
(b). EMD & Performance security should be in favour of Beneficiary, wherever it is applicable./ईएमड और संपादन
जमानत रािश, जहां यह लागू होती है , लाभाथ के प म होनी चा हए।
Beneficiary/लाभाथ :
Director
PGICH, Noida
(Director)
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MSE Purchase Preference/एमएसई खर द वर यता
1. The minimum average annual financial turnover of the bidder during the last three years, ending on 31st
March of the previous financial year, should be as indicated above in the bid document. Documentary evidence in
the form of certified Audited Balance Sheets of relevant periods or a certificate from the Chartered Accountant /
Cost Accountant indicating the turnover details for the relevant period shall be uploaded with the bid. In case the
date of constitution / incorporation of the bidder is less than 3-year-old, the average turnover in respect of the
completed financial years after the date of constitution shall be taken into account for this criteria.
2. Experience Criteria: In respect of the filter applied for experience criteria, the Bidder or its OEM {themselves or
through reseller(s)} should have regularly, manufactured and supplied same or similar Category Products to any
Central / State Govt Organization / PSU for number of Financial years as indicated above in the bid document
before the bid opening date. Copies of relevant contracts to be submitted along with bid in support of having
supplied some quantity during each of the Financial year. In case of bunch bids, the category of primary product
having highest value should meet this criterion.
3. OEM Turn Over Criteria: The minimum average annual financial turnover of the OEM of the offered product
during the last three years, ending on 31st March of the previous financial year, should be as indicated in the bid
document. Documentary evidence in the form of certified Audited Balance Sheets of relevant periods or a
certificate from the Chartered Accountant / Cost Accountant indicating the turnover details for the relevant period
shall be uploaded with the bid. In case the date of constitution / incorporation of the OEM is less than 3 year old,
the average turnover in respect of the completed financial years after the date of constitution shall be taken into
account for this criteria.
4. Estimated Bid Value indicated above is being declared solely for the purpose of guidance on EMD amount and
for determining the Eligibility Criteria related to Turn Over, Past Performance and Project / Past Experience etc.
This has no relevance or bearing on the price to be quoted by the bidders and is also not going to have any
impact on bid participation. Also this is not going to be used as a criteria in determining reasonableness of
quoted prices which would be determined by the buyer based on its own assessment of reasonableness and
based on competitive prices received in Bid / RA process.
5. Past Performance: The Bidder or its OEM {themselves or through re-seller(s)} should have supplied same or
similar Category Products for 80% of bid quantity, in at least one of the last three Financial years before the bid
opening date to any Central / State Govt Organization / PSU. Copies of relevant contracts (proving supply of
cumulative order quantity in any one financial year) to be submitted along with bid in support of quantity
supplied in the relevant Financial year. In case of bunch bids, the category related to primary product having
highest bid value should meet this criterion.
PRODUCT Patient Type Adult & pediatric, Adult, Pediatric and Neonatal
INFORMATION
Type of technology Turbine, Compressor
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Specification Name/ विश का Bid Requirement/ बड के िलए आव यक (Allowed
Specification
नाम Values)/अनुमत मू य
Inspiratory flow rate, L/min upto 120 or more, up to 150 or more, upto 200 or
more
PATIENT Number of loops 2 loops (P-V, F-V) with facility of saving of 1 Loops for
ASSESSMENT TOOLS reference, 2 loops (P-V, F-V)
Capnography/CO2 Yes, No
monitoring
Esophageal / Yes, No
transpulmonary pressure
monitoring
PRVC(Pressure-Regulated Yes, No
Volume Control
ventilation)/Auto flow
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Specification Name/ विश का Bid Requirement/ बड के िलए आव यक (Allowed
Specification
नाम Values)/अनुमत मू य
NIV (Non Invasive Yes, No, NIV available in pressure targeted modes
Ventilation) to be possible only
in all modes of ventilation
available
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Specification Name/ विश का Bid Requirement/ बड के िलए आव यक (Allowed
Specification
नाम Values)/अनुमत मू य
Comprehensive Maintenance
*Warranty displayed under the AMC/CMC Details section will supersede the warranty displayed under the catalog
specfication
Consignee
S.No./ . Reporting/Officer/ Delivery Days/ डलीवर के
परे षती/ रपो टग Address/पता Quantity/मा ा
सं. दन
अिधकार
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Consignee
S.No./ . Reporting/Officer/ Delivery Days/ डलीवर के
परे षती/ रपो टग Address/पता Quantity/मा ा
सं. दन
अिधकार
201303,SUPER SPECIALITY
PEDIATRIC HOSPITAL AND POST
Akhilesh Kumar
1 GRADUATE TEACHING 2 90
Saroj
INSTITUTE, SECTOR 30, NOIDA,
GAUTAM BUDH NAGAR
Special terms and conditions-Version:1 effective from 15-04-2024 for category ICU Ventilators (V2)
1. 1. All Provisions of Drugs and Cosmetics Act, 1940 and Rules (including Medical Device Rule 2017)
made there under as amended till date will always be applicable. This will include all notifications
issued by Central Drugs Standard Control Organization (CDSCO), Ministry of Health & Family Welfare
(MoHFW) and Department of Pharmaceuticals (DOP), Ministry of Chemicals & Fertilizers time to time
in this regard.
2. The sellers are registered on GeM based on the self declaration of valid Medical Device License,
product certification, test reports etc. However, buyers must check and validate the details at their
end for all applicable licenses and certifications e.g., validity and authenticity/genuineness of
Medical Device license, product certification, manufacturer certification/licenses, test reports etc.
3. In case of authorized resellers/distributors, it will be the legal & regulatory liability of the
manufacturer to ensure that their resellers/distributors are operating in compliance with all relevant
laws and regulations and are properly licensed to sell the manufacturer's products, including
verifying the validity and authenticity of Medical Device license held by them.
4. The price offered by the seller/bidder shall not, in any case exceed the DPCO/NPPA controlled price
or price fixed by State Government, if any. The seller must reduce the prices if there is any
reduction in DPCO/NPPA ceiling price or price fixed by State Government, if any.
5. Any other Terms and Conditions which is not included or at variance with the conditions specified in
STC/GTC, may be added by the buyer through Additional Terms and Conditions (ATC) in the bid to
ensure items are procured from authentic/validated source with appropriate and applicable quality.
The above terms and conditions are in reverse order of precedence i.e. ATC shall supersede specific
STC which shall supersede General Terms and Conditions (GTC), whenever there are any conflicting
provisions.
6. Comprehensive warranty: Comprehensive warranty shall include preventive maintenance
including calibration as per technical/ service /operational manual of the manufacturer, service
charges and spares. During the warranty period commencing from date of the successful
completion of warranty period, Service personnel shall visit each consignee site as recommended in
the manufacturer's technical/ service /operational manual, at least once in six months. warranty
shall not be including the consumables. Further there will be 98% uptime warranty during warranty
period on 24 (hrs) X 7 (days) X 365 (days) basis, with penalty, to extend warranty period by double
the downtime period.
7. Service centres: Details of Service outlets in India to render services for equipment to be
furnished to buyer/consignees with complete address, telephone numbers, e mails etc at time of
making the supplies. It shall be the responsibility of seller to ensure that authorized service centres
are available to cater to the areas where supplies are made within reasonable distance from where
the service calls can be handled. Details of toll-free numbers for service call and online registration
of service requests also to be provided buyer/consignee at the time of supplies.
8. Source of supply: It shall be responsibility of seller to provide Documents regarding source of
equipments such as copy of Performa invoice or any other documents to establish that the products
supplied are manufactured by OEM indicated and sourced from them.
9. Packing and Marking: Medical equipments being very delicate and sensitive packing for the
goods should be strong and durable enough to withstand transit including transhipment (if any),
rough handling, open storage etc. without any damage, deterioration etc. .The size, weights and
volumes of the packing cases, remoteness of the final destination of the goods, availability or
otherwise of transport and handling facilities at all points during transit up to final destination,.
Quality of packing, the manner of marking within & outside the packages and provision of
accompanying documentation shall take into consideration the type of medical equipments being
supplied. The accessories shall be suitably labelled and packed. Each of the package shall be
marked on three sides with indelible paint of proper quality: indicating contract number and date,
brief description of goods including quantity, Packing list reference number, country of origin of
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goods and any other relevant details.
10. Spare Parts: Seller shall provide materials, information etc. pertaining to spare parts
manufactured and supplied by the OEM. It shall be ensured that the required spares are available
for purchase at least for 10 years from date of supplies. In case due to any reasons the production
of the spare parts is discontinued sufficient advance notice should be given to the buyer/consignee
before such discontinuation to provide adequate time to purchase the required spare parts etc.
Further, OEM and their service centres/dealers shall carry sufficient inventories to assure ex-stock
supply of consumables and spares for the equipments so that the same are available. OEM or
reseller shall always accord most favoured client status to the buyer/consignee and shall give the
most competitive price for spares and consumables of its machines/equipments supplied.
11. Installation, Training, Manuals: Seller shall be responsible to carry out Installation &
commissioning, Supervision and Demonstration of the goods. They shall provide required jigs and
tools for assembly, minor civil works for the completion of the installation and Training of
Consignee's representatives for operating and maintaining the equipment and supplying required
number of operation & maintenance manual for the goods. In case the category parameters are
specifying any requirements regarding the installations, training and manuals the same shall also
be applicable.
12. Electrical safety checking: Sellers are required to make sure that they furnish the list of
equipments for carrying out routine and preventive maintenance to buyer/consignee .They should
make sure to periodically check the electrical safety aspects as per BIS Safety Standards or
equivalent .In case they do not have required equipment for such testing should ensure that the
equipments checked for electrical safety compliance through labs with facilities for such checking
during every preventive maintenance call.
13. Software: All software updates should be provided free of cost during warranty period.
Buyer Added Bid Specific Terms and Conditions/ े ता ारा जोड़ गई बड क वशेष शत
1. Generic
OPTION CLAUSE: The Purchaser reserves the right to increase or decrease the quantity to be ordered up
to 25 percent of bid quantity at the time of placement of contract. The purchaser also reserves the right to
increase the ordered quantity by up to 25% of the contracted quantity during the currency of the
contract at the contracted rates. Bidders are bound to accept the orders accordingly.
2. Generic
After award of contract – Successful Bidder shall have to get Detailed Design Drawings approved from
buyer before starting fabrication. Successful Bidder shall submit Detailed Design Drawings for Buyer's
approval, within 5 days of award of contract. Buyer shall, either approve the drawings or will provide
complete list of modification required in the drawings within 5 days. Seller shall be required to ensure
supply as per approved Drawings with modifications as communicated by Buyer. If there is delay from
buyer side in approval of drawing– the delivery period shall be refixed without LD for the period of delay
in approval of Drawing.
3. Generic
Actual delivery (and Installation & Commissioning (if covered in scope of supply)) is to be done at
following address
PGICH
SECTOR-30
NOIDA
GB NAGAR
UTTAR PRADESH
.
4. Generic
Bidder financial standing: The bidder should not be under liquidation, court receivership or similar
proceedings, should not be bankrupt. Bidder to upload undertaking to this effect with bid.
5. Generic
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Bidders shall quote only those products (Part of Service delivery) in the bid which are not obsolete in the
market and has at least 7 years residual market life i.e. the offered product shall not be declared end-of-
life by the OEM before this period.
6. Generic
Bidders are advised to check applicable GST on their own before quoting. Buyer will not take any
responsibility in this regards. GST reimbursement will be as per actuals or as per applicable rates
(whichever is lower), subject to the maximum of quoted GST %.
7. Generic
Data Sheet of the product(s) offered in the bid, are to be uploaded along with the bid documents. Buyers
can match and verify the Data Sheet with the product specifications offered. In case of any unexplained
mismatch of technical parameters, the bid is liable for rejection.
8. Generic
End User Certificate: Wherever Bidders are insisting for End User Certificate from the Buyer, same shall
be provided in Buyer’s standard format only.
9. Generic
Experience Criteria: The Bidder or its OEM {themselves or through reseller(s)} should have regularly,
manufactured and supplied same or similar Category Products to any Central / State Govt Organization /
PSU for 3 years before the bid opening date. Copies of relevant contracts to be submitted along with bid
in support of having supplied some quantity during each of the year. In case of bunch bids, the primary
product having highest value should meet this criterion.
10. Generic
For hazardous chemical/item, all precautionary measure as per regulation from the point of
transportation/ handling/ storage/ safety/ health/ environment to be undertaken/ specified before
dispatch. During dispatch, proper symbol for the hazard/ MSDS/ Batch No./ date of manufacturing/ Gross
Weight/ Net Weight/ shelf Life etc are to be written/ printed/ pasted on the body of the packing.
11. Generic
For Supply of Chemicals/Gases etc. in Cylinders, Bidders have to provide free rental period of 30 days for
supplied cylinders.
12. Generic
Installation, Commissioning, Testing, Configuration, Training (if any - which ever is applicable as per scope
of supply) is to be carried out by OEM / OEM Certified resource or OEM authorised Reseller.
13. Generic
14. Generic
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to activation of any such malicious code in embedded software.
15. Generic
Supplier shall ensure that the Invoice is raised in the name of Consignee with GSTIN of Consignee only.
16. Generic
The Buyer has an existing set up / inventory of similar products. The offered / supplied product must be
compatible with existing system. The bidder has to ensure Compatibility of the supplied items or shall
have to include in the supply the necessary hardware / software to make them compatible at no extra
cost to the buyer. The details of items with which compatibility is required are as under:
YES
17. Generic
1. The Seller shall not assign the Contract in whole or part without obtaining the prior written consent of
buyer.
2. The Seller shall not sub-contract the Contract in whole or part to any entity without obtaining the prior
written consent of buyer.
3. The Seller shall, notwithstanding the consent and assignment/sub-contract, remain jointly and severally
liable and responsible to buyer together with the assignee/ sub-contractor, for and in respect of the due
performance of the Contract and the Sellers obligations there under.
18. Generic
19. Generic
Without prejudice to Buyer’s right to price adjustment by way of discount or any other right or remedy
available to Buyer, Buyer may terminate the Contract or any part thereof by a written notice to the Seller,
if:
i) The Seller fails to comply with any material term of the Contract.
ii) The Seller informs Buyer of its inability to deliver the Material(s) or any part thereof within the
stipulated Delivery Period or such inability otherwise becomes apparent.
iii) The Seller fails to deliver the Material(s) or any part thereof within the stipulated Delivery Period
and/or to replace/rectify any rejected or defective Material(s) promptly.
iv) The Seller becomes bankrupt or goes into liquidation.
v) The Seller makes a general assignment for the benefit of creditors.
vi) A receiver is appointed for any substantial property owned by the Seller.
vii) The Seller has misrepresented to Buyer, acting on which misrepresentation Buyer has placed the
Purchase Order on the Seller.
20. Generic
While generating invoice in GeM portal, the seller must upload scanned copy of GST invoice and the
screenshot of GST portal confirming payment of GST.
21. Generic
WORLD BANK TERMS AND CONDITIONS: Special Terms and Conditions as defined by world bank at
click here will also be applicable. APPLICABLE ONLY IN CASE OF WORLD BANK FUNDED PROJECTS.
22. OEM
IMPORTED PRODUCTS: In case of imported products, OEM or Authorized Seller of OEM should have a
registered office in India to provide after sales service support in India. The certificate to this effect should
be submitted.
23. Inspection
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Nominated Inspection Agency: On behalf of the Buyer organization, any one of the following
Inspection Agency would be conducting inspection of stores before acceptance:
Pre-dispatch Inspection at Seller Premises (applicable only if pre-dispatch inspection clause has been
selected in ATC):
NO
24. Inspection
25. Inspection
Testing of Sample: The testing of advance sample and bulk sample during PDI will be carried at the
designated AHSP labs.When testing facilities are not available, the facilities of Govt labs/NABL/Accredited
labs will be utilized. The testing charges outside the designated AHSP labs to be borne by seller's.
After award of contract – Successful Bidder shall have to get advance sample approved from buyer before
bulk manufacturing / starting bulk supplies. Successful Bidder shall submit
1
samples for Buyer's approval, within 5 days of award of contract. Buyer shall, as per contract specifications
framework, either approve the advance sample or will provide complete list of modification required in the
sample within 5 days of receipt of advance sample. Seller shall be required to ensure supply as per
approved sample with modifications as communicated by Buyer. If there is delay from buyer side in
approval of advance sample – the delivery period shall be refixed without LD for the period of delay in
sample approval. In case, the sample is found to have major deviations / not conforming to the Contract
specifications, the buyer at its discretion may call for fresh samples for approval before allowing bulk
supplies or may terminate the contract after notifying the deviations to the seller.
Unless otherwise provided in the contract, all samples required for test shall be supplied by the contractor
free of cost. Where under the contract, the contractor is required to submit an advance sample, any
expenses incurred by the contractor on or in connection with the production of stores in bulk, before the
sample has been approved unconditionally shall be borne by the Seller and he shall not claim any
compensation in the event of such sample being found unacceptable by the Buyer / Consignee.
Bidders can also submit the EMD with Account Payee Demand Draft in favour of
DIRECTOR, PGICH
payable at
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NOIDA
.
Bidder has to upload scanned copy / proof of the DD along with bid and has to ensure delivery of hardcopy
to the Buyer within 5 days of Bid End date / Bid Opening date.
Bidders can also submit the EMD with Banker’s Cheque in favour of
DIRECTOR, PGICH
payable at
NOIDA
.
Bidder has to upload scanned copy / proof of the BC along with bid and has to ensure delivery of hardcopy
to the Buyer within 5 days of Bid End date / Bid Opening date.
Bidders can also submit the EMD with Payment online through RTGS / internet banking in Beneficiary
name
Successful Bidder can submit the Performance Security in the form of Account Payee Demand Draft also
(besides PBG which is allowed as per GeM GTC). DD should be made in favour of
DIRECTOR, PGICH
payable at
NOIDA
. After award of contract, Successful Bidder can upload scanned copy of the DD in place of PBG and has to
ensure delivery of hard copy to the original DD to the Buyer within 15 days of award of contract.
Successful Bidder can submit the Performance Security in the form of Payment online through RTGS /
internet banking also (besides PBG which is allowed as per GeM GTC). On-line payment shall be in
Beneficiary name
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NET WORTH: Net Worth of the OEM should be positive as per the last audited financial statement.
Scope of supply (Bid price to include all cost components) : Supply Installation Testing Commissioning of
Goods and Training of operators and providing Statutory Clearances required (if any)
Purchase preference to Micro and Small Enterprises (MSEs): Purchase preference will be given to MSEs as
defined in Public Procurement Policy for Micro and Small Enterprises (MSEs) Order, 2012 dated
23.03.2012 issued by Ministry of Micro, Small and Medium Enterprises and its subsequent
Orders/Notifications issued by concerned Ministry. If the bidder wants to avail the Purchase preference,
the bidder must be the manufacturer of the offered product in case of bid for supply of goods. Traders are
excluded from the purview of Public Procurement Policy for Micro and Small Enterprises. In respect of bid
for Services, the bidder must be the Service provider of the offered Service. Relevant documentary
evidence in this regard shall be uploaded along with the bid in respect of the offered product or service. If
L-1 is not an MSE and MSE Seller (s) has/have quoted price within L-1+ 15% of margin of purchase
preference /price band defined in relevant policy, such Seller shall be given opportunity to match L-1
price and contract will be awarded for percentage of 20% of total value.
The bid clause regarding “Preference to Make In India products” stands modified in this bid and shall be
governed by the PPLC Policy No. FP-20013/2/2017-FP-PNG dated 17.11.2020 issued by MoP&NG as
amended up to date. Accordingly, bidders with Local Content less than or equal to 20% will be treated as
“Non Local Supplier”. The prescribed LC shall be applicable on the date of Bid opening. Sanctions on the
bidders for false / wrong declaration or not fulfilling the Local Content requirement shall be as per the PPLC
policy. Further following additional provisions are added in the certification and verification of local content
provision of the Preference to Make in India clause:
i. In case of foreign bidder, certificate from the statutory auditor or cost auditor of their own office or
subsidiary in India giving the percentage of local content is also acceptable. In case office or
subsidiary in India does not exist or Indian office/subsidiary is not required to appoint statutory
auditor or cost auditor, certificate from practicing cost accountant or practicing chartered
accountant giving the percentage of local content is also acceptable.
ii. Along with Each Invoice: The local content certificate (issued by statutory auditor on behalf of
procuring company) shall be submitted along with each invoice raised. However, the % of local
content may vary with each invoice while maintaining the overall % of local content for the total
work/purchase of the pro-rata local content requirement. In case, it is not satisfied cumulatively in
the invoices raised up to that stage, the supplier shall indicate how the local content requirement
would be met in the subsequent stages.
iii. The bidder shall submit an undertaking from the authorized signatory of bidder having the Power of
Attorney along with the bid stating the bidder meets the mandatory minimum LC requirement and
such undertaking shall become a part of the contract.
Procurement under this bid is reserved for purchase from Micro and Small Enterprises whose credentials
are validated online through Udyog Aadhaar/URC for that product/service category. If the bidder wants to
avail the reservation benefit, the bidder must be the manufacturer of the offered product in case of bid for
supply of goods. Traders are excluded from the purview of Public Procurement Policy for Micro and Small
Enterprises. In respect of bid for Services, the bidder must be the Service provider of the offered Service.
Relevant documentary evidence in this regard shall be uploaded along with the bid in respect of the
offered product or service.
37. Certificates
Bidder's offer is liable to be rejected if they don't upload any of the certificates / documents sought in the
Bid document, ATC and Corrigendum if any.
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38. Certificates
ISO 9001: The bidder or the OEM of the offered products must have ISO 9001 certification.
39. Certificates
Material Test Certificate Should Be Sent Along with The Supply. The Material Will Be Checked by Buyer’s
Lab & the Results of the Lab will be the Sole Criteria for Acceptance of the Item.
40. Certificates
The bidder is required to upload, along with the bid, all relevant certificates such as BIS licence, type test
certificate, approval certificates and other certificates as prescribed in the Product Specification given in
the bid document.
Continuity of resources deployed by Service Provider: Successful Service provider will ensure
continuity of any allocated / deployed resources with the prior consent of the buyer department. Deployed
resources cannot be replaced by Service Provider without prior approval of buyer. Any replacement will
also be provided through Sewayojan Portal only.
44. Turnover
Bidder Turn Over Criteria: The minimum average annual financial turnover of the bidder during the last
three years, ending on 31st March of the previous financial year, should be as indicated in the bid
document. Documentary evidence in the form of certified Audited Balance Sheets of relevant periods or a
certificate from the Chartered Accountant / Cost Accountant indicating the turnover details for the
relevant period shall be uploaded with the bid. In case the date of constitution / incorporation of the
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bidder is less than 3 year old, the average turnover in respect of the completed financial years after the
date of constitution shall be taken into account for this criteria.
45. Turnover
OEM Turn Over Criteria: The minimum average annual financial turnover of the OEM of the offered product
during the last three years, ending on 31st March of the previous financial year, should be as indicated in
the bid document. Documentary evidence in the form of certified Audited Balance Sheets of relevant
periods or a certificate from the Chartered Accountant / Cost Accountant indicating the turnover details for
the relevant period shall be uploaded with the bid. In case the date of constitution / incorporation of the
OEM is less than 3 year old, the average turnover in respect of the completed financial years after the
date of constitution shall be taken into account for this criteria. In case of bunch bids, the OEM of
CATEGORY RELATED TO primary product having highest bid value should meet this criterion.
Availability of Service Centres: Bidder/OEM must have a Functional Service Centre in the State of each
Consignee's Location in case of carry-in warranty. (Not applicable in case of goods having on-site
warranty). If service center is not already there at the time of bidding, successful bidder / OEM shall have
to establish one within 30 days of award of contract. Payment shall be released only after submission of
documentary evidence of having Functional Service Centre.
Dedicated /toll Free Telephone No. for Service Support : BIDDER/OEM must have Dedicated/toll Free
Telephone No. for Service Support.
Escalation Matrix For Service Support : Bidder/OEM must provide Escalation Matrix of Telephone Numbers
for Service Support.
49. Warranty
Bidder / OEM has to give an undertaking that after expiry of warranty period, it will provide AMC Service
for next 5 years for the offered products at the rate not more than 1 % of contract price per annum. Buyer
reserves the right to enter into an AMC agreement ( covering preventive maintenance and servicing)with
the Successful Bidder / OEM after expiry of the Warranty period at rate as mentioned above and the
payment for the AMC charges would be made Annually after rendering of the AMC Services of the relevant
AMC period. Performance Security of the successful bidder shall be forfeited if it fails to accept the AMC
contract when called upon by the buyer. The original Performance Security of contract will be returned
only after submission and verification of AMC Performance Security for 5% of total AMC value valid up to
AMC period plus 2 months (if there is no other claim). (Undertaking of acceptance to be uploaded with
bid).
50. Warranty
Bidder / OEM has to give an undertaking that after expiry of warranty period, it will provide
Comprehensive Maintenance Service for next 5 years for the offered products at the rate not more than 5
% of contract price per annum. Buyer reserves the right to enter into a CMC agreement with the
Successful Bidder / OEM after expiry of the Warranty period at above mentioned rate and the payment for
the CMC charges would be made Annually after rendering of the CMC Services of the relevant CMC period.
Performance Security of the successful bidder shall be forfeited if it fails to accept the CMC contract when
called upon by the buyer. CMC would include cost of
5
(Upload the undertaking). The original Performance Security of contract will be returned only after
submission and verification of AMC Performance Security for 5% of total CMC value valid up to CMC period
plus 2 months (if there is no other claim).
51. Warranty
Warranty period of the supplied products shall be 5 years from the date of final acceptance of goods or
after completion of installation, commissioning & testing of goods (if included in the scope of supply), at
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consignee location. OEM Warranty certificates must be submitted by Successful Bidder at the time of
delivery of Goods. The seller should guarantee the rectification of goods in case of any break down during
the guarantee period. Seller should have well established Installation, Commissioning, Training,
Troubleshooting and Maintenance Service group in INDIA for attending the after sales service. Details of
Service Centres near consignee destinations are to be uploaded along with the bid.
52. Warranty
Over and above the normal Warranty terms as per GeM GTC, the successful bidder / OEM shall have to
provide Comprehensive Warranty during the entire Standard warranty period as per contract. : The
comprehensive warranty shall be covering the following scope
53. Warranty
Successful bidder will have to ensure that adequate number of dedicated technical service personals /
engineers are designated / deployed for attending to the Service Request in a time bound manner and for
ensuring Timely Servicing / rectification of defects during warranty period, as per Service level agreement
indicated in the relevant clause of the bid.
54. Warranty
Timely Servicing / rectification of defects during warranty period: After having been notified of the defects
/ service requirement during warranty period, Seller has to complete the required Service / Rectification
within 3 days time limit. If the Seller fails to complete service / rectification with defined time limit, a
penalty of 0.5% of Unit Price of the product shall be charged as penalty for each week of delay from the
seller. Seller can deposit the penalty with the Buyer directly else the Buyer shall have a right to recover all
such penalty amount from the Performance Security (PBG).Cumulative Penalty cannot exceed more than
10% of the total contract value after which the Buyer shall have the right to get the service / rectification
done from alternate sources at the risk and cost of the Seller besides forfeiture of PBG. Seller shall be
liable to re-imberse the cost of such service / rectification to the Buyer.
Disclaimer/अ वीकरण
The additional terms and conditions have been incorporated by the Buyer after approval of the Competent
Authority in Buyer Organization, whereby Buyer organization is solely responsible for the impact of these clauses
on the bidding process, its outcome, and consequences thereof including any eccentricity / restriction arising in
the bidding process due to these ATCs and due to modification of technical specifications and / or terms and
conditions governing the bid. If any clause(s) is / are incorporated by the Buyer regarding following, the bid and
resultant contracts shall be treated as null and void and such bids may be cancelled by GeM at any stage of
bidding process without any notice:-
1. Definition of Class I and Class II suppliers in the bid not in line with the extant Order / Office Memorandum
issued by DPIIT in this regard.
2. Seeking EMD submission from bidder(s), including via Additional Terms & Conditions, in contravention to
exemption provided to such sellers under GeM GTC.
3. Publishing Custom / BOQ bids for items for which regular GeM categories are available without any
Category item bunched with it.
4. Creating BoQ bid for single item.
5. Mentioning specific Brand or Make or Model or Manufacturer or Dealer name.
6. Mandating submission of documents in physical form as a pre-requisite to qualify bidders.
7. Floating / creation of work contracts as Custom Bids in Services.
8. Seeking sample with bid or approval of samples during bid evaluation process. (However, in bids for
attached categories, trials are allowed as per approved procurement policy of the buyer nodal Ministries)
9. Mandating foreign / international certifications even in case of existence of Indian Standards without
specifying equivalent Indian Certification / standards.
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10. Seeking experience from specific organization / department / institute only or from foreign / export
experience.
11. Creating bid for items from irrelevant categories.
12. Incorporating any clause against the MSME policy and Preference to Make in India Policy.
13. Reference of conditions published on any external site or reference to external documents/clauses.
14. Asking for any Tender fee / Bid Participation fee / Auction fee in case of Bids / Forward Auction, as the
case may be.
Further, if any seller has any objection/grievance against these additional clauses or otherwise on any aspect of
this bid, they can raise their representation against the same by using the Representation window provided in
the bid details field in Seller dashboard after logging in as a seller within 4 days of bid publication on GeM. Buyer
is duty bound to reply to all such representations and would not be allowed to open bids if he fails to reply to
such representations.
8.1.Buyer shall indicate number of years of warranty by selecting different options available in the field
depending on warranty parameter applicable in category parameters for the equipment. No. of years of
warranty indicated here shall supersede the warranty period indicated elsewhere in bid or product
specifications. The Seller while participating in Bid/RA will get fields to indicate CMC charges as
percentage depending on number of years of CMC selected by Buyer. The following shall be applicable, if
5 year CMC selected:
CMC charges for 1st year after warranty period– Percentage to be indicated- A1
CMC charges for 2nd year after warranty period– Percentage to be indicated- A2
CMC charges for 3rd year after warranty period – Percentage to be indicated- A3
CMC charges for 4th year after warranty period – Percentage to be indicated- A4
CMC charges for 5th year after warranty period – Percentage to be indicated- A5
Similarly, A6 to A10 are to be indicated for 6th to 10th year of CMC if applicable.
8.2.The calculation of CMC Charges shall take into account the number of years of warranty and duration
of CMC as specified while creating bid.
8.3.In the price evaluation, the system shall provide function to calculate the cost of each equipment by
formula indicated below includingCMC and then show the inter-se-ranking of the bidders. The following are
the variables
(i) Number of years for which CMC required.
(ii) Number of years of product warranty
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The formula for calculating total cost including CMC charges shall be as under:
Total Cost for evaluation=
C+C*{(A1/100)/(1.10^n)+(A2/100)/(1.10^n+1)+(A3/100)/(1.10^n+2)+(A4/100)/(1.10^n+3)+
(A5/100)/(1.10^n+4)} and so on
C – Cost for equipment quoted and n shall be number of years of product warranty specified.
If 2 year warranty specified, n shall be2 and if 5 year warranty specified, n shall be 5. A1,A2, A3, A4&
A5shall depend on how many years CMC selected. For3 yearCMC, only A1,A2 and A3 factors are to be
taken into account and A4 and A5 will not be applicable.
8.4.CMC charges offered for each subsequent year should be same or higher than preceding year.
8.5.The CMC charges shall be offered within range of 3 to 10% of cost of equipment.
9.Since CMC charges are to be paid only later for each year during CMC period,applicable performance
guarantee amount after placement of contract shall be based on the cost of equipment excluding the cost of
CMC Charges.
10.Performance bank guarantee applicable for CMC is to be submitted at start of the CMC and shall be applicable
between 2.5% to 10% as specified in bid on total CMC Charges.The PBG submitted after award of contract shall
be released only after new PBG for the CMC period is submitted and accepted by buyer/consignee after due
verification.Bank guarantee for CMC is to remain valid till completion of CMC period plus one year. The bank
guarantee for CMC shall be submitted to buyer directly. In case, seller fails to submit the PBG or does not provide
services for the CMC contract after expiry of warranty period then PBG of equipment shall be forfeited.
11.In case of splitting of order quantity, equipment cost and CMC charges offered by L1 bidder shall be matched
by higher quoting eligible bidders on one-to-one basis.The equipment cost and CMC charges (year to year) shall
be matched individually.
12.The CMC Contract shall be an offline contract to be handled by buyer.The payment of CMC will be made on
quarterly basis after satisfactory completion of said period, duly certified by end user and scope of CMC will be as
per para 1 above.
13.CMC Charges are inclusive of all the charges for Transportation, Lodging, Boarding, all insurances including
third party insurance and all other incidental charges. The same shall include GST. The prices also include cost of
spares and damaged parts. Purchaser does not have any liability, whatsoever, over and above the cost of CMC. It
also includes for arranging hand tools & tackles, special tools etc. required to carry out the work.
This Bid is also governed by the General Terms and Conditions/ यह बड सामा य शत के अंतगत भी शािसत है
In terms of GeM GTC clause 26 regarding Restrictions on procurement from a bidder of a country which shares a land border with India, any bidder from a country which
shares a land border with India will be eligible to bid in this tender only if the bidder is registered with the Competent Authority. While participating in bid, Bidder has to
undertake compliance of this and any false declaration and non-compliance of this would be a ground for immediate termination of the contract and further legal action
in accordance with the laws./ जेम क सामा य शत के खंड 26 के संदभ म भारत के साथ भूिम सीमा साझा करने वाले दे श के बडर से खर द
पर ितबंध के संबंध म भारत के साथ भूिम सीमा साझा करने वाले दे श का कोई भी बडर इस िन वदा म बड दे ने के िलए तभी पा होगा
जब वह बड दे ने वाला स म ािधकार के पास पंजीकृ त हो। बड म भाग लेते समय बडर को इसका अनुपालन करना होगा और कोई भी
गलत घोषणा कए जाने व इसका अनुपालन न करने पर अनुबंध को त काल समा करने और कानून के अनुसार आगे क कानूनी कारवाई
का आधार होगा।
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