Manager, IT

Job Title: Manager, ICT

Current Grade:

Country: Ethiopia

Division: Chief of Staff

Department: ICT

Section: N/A

Unit: N/A

Location / Work station: HQ

Reporting Relationships

Reports to: Chief of Staff

Direct reports: Senior IT officer, infrastructure Security

Senior IT officer, IT Software System
Senior ICT infrastructure and Hardware

Indirect reports: N/A

Job Purpose
The job holder manages the EDR IT Department to ensure a stable, innovative IT environment that supports
seamless business operations and excellent customer experience. Also oversee ICT strategy, operations, and
infrastructure, leading a team to align technology with business goals

Key Responsibilities / Duties / Tasks

I. Managerial Responsibilities

a) Participate in the development of Policies and Procedures

b) Outline short to long-term objectives and Work plan

c) Prepare Monthly, quarterly and Monthly reports
d) Direct staff development, Mentorship and coaching to staffs directly reporting to the position
e) Oversee the implementation of the performance management system in the Section
f) Assign task and Manage Resource
g) Participate in various committee and meetings as appropriate

II. Operational Responsibilities

 Develop and implement an ICT strategy aligned with the organization's overall business
objectives.
Identify opportunities to leverage technology for competitive advantage and innovation. Stay
updated on emerging technologies and industry trends to drive continuous improvement.
Proactively review IT strategies, plans and technologies in response to the operating
environment and business challenges.
Formulate and drive innovative IT initiatives, change and process improvement.
Oversee the design, implementation, and maintenance of the organization's technology
infrastructure, including networks, servers, storage systems, and data centers.
Ensure the availability, scalability, and security of ICT systems and infrastructure.
Establish and enforce IT governance processes and policies to ensure the effective and efficient
use of technology resources.
Ensure compliance with relevant regulations, such as data protection and privacy laws, and
industry standards.
Lead and manage a team of ICT professionals, including training and performance management.
Foster a collaborative and high-performance work environment. Provide guidance and
mentorship to team members, promoting their professional development.
Evaluate and select technology vendors and manage vendor relationships. Negotiate contracts,
monitor service level agreements (SLAs), and ensure the delivery of high-quality products and
services.
Stay informed about industry trends and market developments to make informed vendor
decisions.
Develop and manage the ICT budget, ensuring effective allocation of resources and cost
optimization. Monitor expenses, track spending, and provide regular budget reports to senior
management.
Develop and implement plans and procedures for business continuity and disaster recovery to
mitigate the impact of ICT disruptions.
Ensure the organization's critical systems and data are adequately protected and recoverable.
Establish and maintain robust cybersecurity measures and protocols to protect the organization's
ICT assets, networks, and data.
Stay updated on the latest security threats and vulnerabilities and implement appropriate
controls and risk mitigation strategies.
Collaborate with other departments and business units to understand their technology needs
and requirements.
Foster strong relationships and effective communication with stakeholders to ensure ICT
initiatives align with business priorities.
Oversee the planning, execution, and monitoring of ICT projects, ensuring timely delivery,
adherence to quality standards, and effective resource utilization.
Implement project management methodologies and tools to drive project success.

Job Dimensions

III. Financial Responsibility:

a) Prepare section budget and cost

 b) Co-sign section overtime, perdiem & related staff cost
c) Co-sign of section expenditure, purchasing & material requests

IV. Responsibility for Physical Assets:

Responsible for section assets and control system

V. Decision Making:

Makes strategic, operational and financial decisions.

VI. Working Conditions:

Works predominantly in a comfortable environment

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic Qualifications

a) Bachelors’ degree in IT or a related field

b) Masters’ degree is an added advantage

Professional Qualifications / Membership to professional bodies

a) Relevant professional qualification as applicable

b) Member of a relevant professional body

Previous relevant work experience required.

Six (6) years’ experience at managerial level

Functional Skills: Behavioral Competencies/Attributes:

a) IT Application Development and a) Decision making
Maintenance b) Ability to interpret long term plans, programs and
b) IT Planning and Management budgets developed senior management level
c) IT Operations c) Interpersonal and leadership skills
d) IT Procurement d) Project management skills
e) IT Project Management e) Ability to develop plans, programs, SOPS, and
coordination of workflows
f) Creativity
g) Strategic management skills
Approvals
Name Signature Date
______________
Head of Department _________________ ________________
__
Head of Human _________________ ________________ ______________
Resources __
Senior IT Officer, Infrastructure and Security

Job Title: Senior IT Officer, Information and Infrastructure Security (Name)

Current Grade:

Country: Ethiopia

Division: Chief Of Staff

Department: ICT

Section:

Unit: N/A

Location / Work station: HQ

Reporting Relationships

Reports to: Manager ICT

Direct reports: N/A

Indirect reports: N/A

Job Purpose
The job holder ensures secure, effective network and technology infrastructure, enabling IT and business leaders
to balance operational demands with strategic priorities. Also Asses IT risks, information security, business
continuity, and compliance with risk management standards.

Key Responsibilities / Duties / Tasks

I. Managerial Responsibilities

a) Develop daily/weekly plans and routines for direct reports

b) Support in the preparation of Monthly, quarterly and Monthly reports

c) Assign task and monitory delivery
d) Participate in various committee and meetings as appropriate

II. Operational Responsibilities

a) Develop comprehensive contingency plans to maintain continuous system operations, mitigating
risks and ensuring business resilience.

b) Formulate techniques and procedures for efficient system communication, supporting business
operations and maximizing productivity.
c) Provide technical support for telecommunications and systems development and operation,
safeguarding data integrity and ensuring system reliability.

d) Implement robust security measures to protect all telecommunications systems from

unauthorized access and data breaches.

e) Ensure compliance with legal and regulatory requirements governing telecommunications

services, mitigating risks and maintaining a strong reputation.

f) Design specifications for various telecommunications equipment and systems, ensuring

compatibility, scalability, and performance.

g) Establish architecture standards to promote simplification, commonality, and flexibility across

the organization.

h) Assess the organizational impact of new technologies and provide recommendations for
investment, driving innovation and competitive advantage.

i) Design, innovate, and build solutions that leverage the latest technologies, enabling the
organization to stay ahead of the curve.

j) Lead the implementation of business capability, reference, and target architectures to guide the
development and implementation of System and technical solutions.

k) Review existing business processes and establish metrics to improve efficiency, effectiveness,
and support for all architectural disciplines.

l) Interface across operations, commercial, and support functions, acting as a visionary to

proactively shape future projects and initiatives.

m) Develop and monitor enforcement of IT and information risk policies, ensuring adherence to
security standards and best practices.

n) Perform enterprise information risk assessments and monitor IT risk action plans to obtain
assurance on the management of IT and information risks.

o) Proactively identify risks through timely analysis, metric development, assessment reviews, and
policy exception monitoring.

p) Proactively consider IT risk factors before business decisions, ensuring risks are identified and
mitigated within the business risk appetite.

q) Assess identified risks in conjunction with IT and the business to determine their impact,
likelihood, and potential frequency.

r) Coordinate with the ICT Department to ensure appropriate transparency and escalation of
significant risks through regular reporting.
 s) Provide comprehensive training and support to users during the system implementation phase,
ensuring effective adoption and utilization.

t) Develop and implement an incident response plan to effectively respond to and mitigate security
incidents, including coordination, investigation, and recovery.

u) Lead the development, implementation, and maintenance of business continuity plans and
procedures to ensure the organization's ability to continue critical operations during and after disruptive
events.

Job Dimensions

III. Financial Responsibility:

a) N/A

IV. Responsibility for Physical Assets:

N/A

V. Decision Making:

Makes operational decisions.

VI. Working Conditions:

Works predominantly in a comfortable environment

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic Qualifications

Bachelors’ degree in IT or a related field

Professional Qualifications / Membership to professional bodies

a) Relevant professional qualification as applicable

b) Member of a relevant professional body

Previous relevant work experience required.

Nine (9) years’ experience at supervisory level

Functional Skills: Behavioral Competencies/Attributes:

a) IT Planning and Management a) Decision making
b) IT Operations b) Ability to interpret short term plans and budget
c) IT Project Management c) Impart work rules and regulations
d) Work effectively with others
e) Deliver results
f) Creativity and Innovation
g) Operational management skills

Approvals
Name Signature Date
______________
Head of Department _________________ ________________
__
Head of Human _________________ ________________ ______________
Resources __
IT Officer, Information Security

Job Title: IT Officer, Information Security

Current Grade:

Country: Ethiopia

Division: Chief of Staff

Department: ICT

Section:

Unit: N/A

Location / Work station: HQ

Reporting Relationships

Reports to: Senior IT, Officer infrastructure and security

Direct reports: N/A

Indirect reports: N/A

Job Purpose
The job holder is responsible for identifying, assessing, advising and adjudicating on IT Security Risks The job holder
will also oversee a governance process to manage and report IT Security Risks

Key Responsibilities / Duties / Tasks

I. Managerial Responsibilities

N/A

II. Operational Responsibilities

a) Develop, implement and maintain IT Security Risk Management Framework for the company.

b) Develop and maintain information security policy and procedures.

c) Develop and execute communication and marketing strategies focused on IT Security Risk Management
Framework education to promote a culture of risk management.
d) Establish third party risk management processes and governance
e) Ensure the confidentiality, integrity and availability of systems and data.
f) Monitor and manage all security breaches, taking remedial action to prevent reoccurrence.
g) Monitor and manage any cybersecurity incidents.
h) Establish innovative metrics and regular reporting mechanisms for measuring overall IT Security Risk posture.
i) Report of technology risks and associated information
j) Manage and support security infrastructure systems & devices (including Access Control Systems, Patch
Management Systems, Web Application Firewalls, Database Security, Authentication Systems etc.).
k) Design and implement security controls & configurations on systems, databases and network
infrastructure.
l) Perform hardening of various operating, applications and database systems.
m) Design and implement IT security architecture and proactively patch and implement secure configurations
and protocols on IT systems.
n) Enforce Information Security policies on IT systems and equipment as well as develop security solutions to
mitigate against identified security vulnerabilities
o) Make recommendations to heads and peers on opportunities for risk mitigation based on established risk
tolerance.
p) Drive continued operational and automation improvements to improve operational efficiency.
q) Provide security guidance during technology projects, systems deployment, upgrades and changes.
r) Liaise with various stakeholders in the organization and external partners in enforcing IT security
standards for IT infrastructure.

Job Dimensions

III. Financial Responsibility:

N/A

IV. Responsibility for Physical Assets:

Responsible for physical assets assigned by the institution.

V. Decision Making:

Makes operational decisions.

VI. Working Conditions:

Works predominantly in a comfortable environment

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic Qualifications
Bachelors’ degree in IT or a related field

Professional Qualifications / Membership to professional bodies

a) Relevant professional qualification as applicable

b) Member of a relevant professional body
Previous relevant work experience required.

Three (3) years’ experience at supervisory level

Functional Skills: Behavioral Competencies/Attributes:

a) Analytical thinking
a) IT Planning and Management
b) Problem solving
b) IT Operations
c) Business and financial Acumen
c) IT Project Management
d) Customer orientation
e) Stakeholder management
f) Adaptable to change and environment

Approvals
Name Signature Date
_______________
Head of Department _________________ ________________
_
Head of Human _________________ ________________ _______________
Resources _
IT Officer, Business Continuity

Job Title: IT Officer, Business Continuity

Current Grade:

Country: Ethiopia

Division: Chief of Staff

Department: ICT

Section:

Unit: N/A

Location / Work station: HQ

Reporting Relationships

Reports to: Senior Officer It Infrastructure Security

Direct reports: N/A

Indirect reports: N/A

Job Purpose
The job holder is responsible for overseeing all aspects of data protection and backups, and will play an active part
to ensure compliance, overseeing the implementation and monitoring of data privacy and protection governance.

Key Responsibilities / Duties / Tasks

I. Managerial Responsibilities

N/A

II. Operational Responsibilities

a) Review the Business Continuity program for effectiveness and completeness and recommend appropriate
action

b) Provide advice in relation to all aspects of data protection laws to the business to ensure holistic, consistent
specialized advice is provided
c) Lead the development and implementation of the data protection strategy
d) Assist the business with the creation and maintenance of relevant data protection registers to monitor and
track data sharing arrangements, data retention policies, breach notification, ICO registrations and effective
asset management and disposal
e) Proactively monitor changes to data protection legislation, communicating and managing changes as they
apply to the business
 f) Provide assurance to ensure controls which manage risks associated with Data Protection and information
security requirements are adequately designed, implemented and effective and manage assurance and
monitoring arrangement
g) Carry out reviews to ensure comprehensive Business Continuity Management (BCM) Testing & Business
Impact Analysis (BIA)/Plans
h) Review and evaluate system backup and disaster recovery standards for the organisation, follow up on
the implementation and provide support to ICT Department to ensure quick recovery in the event of
disaster

Job Dimensions

III. Financial Responsibility:

N/A

IV. Responsibility for Physical Assets:

Responsible for physical assets assigned by the institution.

V. Decision Making:

Makes operational decisions.

VI. Working Conditions:

Works predominantly in a comfortable environment

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic Qualifications

Bachelors’ degree in IT or a related field

Professional Qualifications / Membership to professional bodies

a) Relevant professional qualification as applicable

b) Member of a relevant professional body

Previous relevant work experience required.

Three (3) years’ experience at supervisory level

Functional Skills: Behavioral Competencies/Attributes:

a) IT Planning and Management a) Analytical thinking
b) IT Operations b) Problem solving
c) IT Project Management c) Business and financial Acumen
d) Customer orientation
e) Stakeholder management
f) Adaptable to change and environment

Approvals
Name Signature Date

Head of Department _________________ ________________ ________________

_________________ ________________ ________________
Head of Human
Resources
ICT Engineer, Data and Network Management

Job Title: ICT Engineer, Data and Network Management

Current Grade:

Country: Ethiopia

Division: Chief of Staff

Department: ICT

Section:

Unit: N/A

Location / Work station: HQ

Reporting Relationships

Reports to: Senior Officer IT infrastructure Security

Direct reports: N/A

Indirect reports: N/A

Job Purpose
The job holder is responsible for ensuring efficient operation of the voice and data network to provide maximum
performance and availability for the system users.

Key Responsibilities / Duties / Tasks

I. Managerial Responsibilities

N/A

II. Operational Responsibilities

a) Define and maintain the organization’s network infrastructure and operational procedures, upgrading existing
services, and planning for growth.

b) Use knowledge of LAN/WAN systems to help design and install internal and external network services.
c) Responsible for Domain Name, Security, Web, e-mail (e.g., mail forwarding, post office mail storage, SPAM
filtering), online calendaring, as well as other network services, including Active Directory Infrastructure.
d) Engineer non-standard, highly complex data communications services and performs technical support (e.g.,
configuration, troubleshooting) on highly complex network problems.
e) Create and maintain documentation regarding networking infrastructure, standards and projects.
 f) Implement contingency plans to guarantee systems operations during emergency situations and ensuring
compliance with statutory and other regulatory requirements.
g) Research on development of data communications networks and recommend solutions for short,
medium, and long-term projects
h) Monitor technological trends and recommend upgrade and enhancement initiatives for resource
optimization.
i) Collaborate with equipment vendors to ensure availability of data communications network and
successful implementations and of new or changed systems
j) Ensure necessary technical support for voice and data network is availed during the life cycle of the
network to safeguard the integrity of the systems.
k) Monitor the daily operation of networked systems and applications
l) Test and evaluate network systems to eliminate problems and submit recommendations for
improvements in network operation and management.
m) Carry out installation, maintenance and repairs of the telecommunications network.
n) Participate in preparation of specifications for equipment.
o) Participate in valuating of telecom’s equipment.

Job Dimensions

III. Financial Responsibility:

N/A

IV. Responsibility for Physical Assets:

Responsible for physical assets assigned by the institution.

V. Decision Making:

Makes operational decisions.

VI. Working Conditions:

Works predominantly in a comfortable environment

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic Qualifications
Bachelors’ degree in IT or a related field

Professional Qualifications / Membership to professional bodies

a) Relevant professional qualification as applicable

b) Member of a relevant professional body

Previous relevant work experience required.

Six (6) years’ experience at supervisory level

Functional Skills: Behavioral Competencies/Attributes:

a) IT Planning and Management a) Analytical thinking
b) IT Operations b) Problem solving
c) Business and financial Acumen
d) Customer orientation

e) Stakeholder management
f) Adaptable to change and environment

Approvals
Name Signature Date
_______________
Head of Department _________________ ________________
_
Head of Human _________________ ________________ _______________
Resources _
IT Officer, Helpdesk Support

Job Title: IT Officer, Helpdesk Support

Current Grade:

Country: Ethiopia

Division: Chief Of Staff

Department: ICT

Section:

Unit: N/A

Location / Work station: HQ

Reporting Relationships

Reports to: Senior IT Officer, IT Software System

Direct reports: N/A

Indirect reports: N/A

Job Purpose
The job holder is responsible for providing the end to end IT supports requirements for office automation, user
computing, hardware, software and applications for the business users.

Key Responsibilities / Duties / Tasks

I. Managerial Responsibilities

N/A

II. Operational Responsibilities

a) Carry out IT Service Desk operations.

b) Responding to user inquiries and providing technical assistance via various channels such as
phone, email, chat, or in-person. The IT Officer troubleshoots hardware, software, and network issues,
guides users through problem-solving steps, and resolves technical problems in a timely manner.

c) Analyzing user-reported problems, identifying the root causes, and implementing appropriate
solutions. The IT Officer utilizes diagnostic tools and techniques to diagnose and resolve hardware or
software malfunctions, network connectivity issues, or user errors. They may provide remote assistance
or perform on-site visits, depending on the complexity of the issue
 d) Assisting with the installation, configuration, and deployment of software applications, operating
systems, and hardware devices. The IT Officer ensures that systems and devices are properly set up,
updated, and patched to maintain security and optimum performance.

e) Providing user training and guidance on IT tools, systems, and best practices. The IT Officer
prepares user documentation, knowledge base articles, or FAQs to facilitate self-help troubleshooting for
common issues. They create and maintain technical documentation related to IT infrastructure,
applications, and support processes.

f) Assisting in the management of IT assets, including hardware, software licenses, and peripheral
devices. The IT Officer maintains an inventory of assets, tracks their allocation to users, and ensures
compliance with licensing and maintenance agreements.

g) Collaborating with other IT teams, such as Network, Systems, or Security, to resolve complex
issues or escalate problems that require specialized expertise. The IT Officer communicates effectively
with users and other IT staffs to provide status updates, gather additional information, or coordinate
resolutions.

h) Identifying trends and patterns in user issues to proactively improve IT support services. The IT
Officer suggests process enhancements, automation opportunities, or training needs to enhance the
efficiency and effectiveness of the helpdesk support function.

i) Manage user expectations.

j) Enhance the customer experience by fostering an environment of service excellence.

k) Work collaboratively with peers to ensure solutions meet customer requirements.

Job Dimensions

III. Financial Responsibility:

N/A

IV. Responsibility for Physical Assets:

N/A

V. Decision Making:

Makes operational decisions.

 VI. Working Conditions:

Works predominantly in a comfortable environment

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic Qualifications

Bachelors’ degree in IT or a related field

Professional Qualifications / Membership to professional bodies

a) Relevant professional qualification as applicable

b) Member of a relevant professional body

Previous relevant work experience required.

Three (3) years’ experience at supervisory level

Functional Skills: Behavioral Competencies/Attributes:

a) IT Planning and Management a) Analytical thinking
b) IT Operations b) Problem solving
c) Business and financial Acumen
d) Customer orientation
e) Stakeholder management
f) Adaptable to change and environment

Approvals
Name Signature Date
______________
Head of Department _________________ ________________
__
Head of Human _________________ ________________ ______________
Resources __
Senior IT Officer, IT Software Systems

Job Title: Senior IT Officer, IT Software Systems and Service delivery

Current Grade: 12 / C4

Country: Ethiopia

Division: Chief Of Staff

Department: ICT

Section:

Unit:

Location / Work station: HQ

Reporting Relationships

Reports to: Manager ICT

IT Officer, Helpdesk Support
Direct reports:
IT officer Business Application Support
Indirect reports: N/A

Job Purpose
The job holder is responsible for monitoring the organization’s networks, databases APNs, bridges, servers etc. for
problems from a central location and managing the delivery, performance and supply of IT services and Company
applications to provide the required level of service, system performance and functionality required to meet
business objectives and customer (internal/external) expectations.

Key Responsibilities / Duties / Tasks

I. Managerial Responsibilities

a) Develop daily/weekly plans and routines for direct reports

b) Support in the preparation of monthly, quarterly and monthly reports

c) Assign task and monitory delivery
d) Participate in various committee and meetings as appropriate

II. Operational Responsibilities

 Monitor the performance and capacity of the organization’s systems, databases, APIs using a variety of tools
by looking for hardware, software, and environmental alerts or malfunctions.

Maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant,
known issues and the steps being taken.
Work to determine the cause of the problem identified.
Triage or troubleshoot the problem, if possible. This may also include coordinating with third-party
vendors, customer contacts, or other IT teams.
Track and document all issues and resolutions in detail by updating the ticketing system.
Escalate any complex issue to management, other IT resources or 3rd party vendors for assistance in
reaching a resolution.

Manage the system, services and support encompassing IT Application, Business Productivity & Capacity
Management.
Establish and implement ITIL processes to deliver business requirements in the most effective manner as
recognized against industry standard practice.
Ensure timely, concise and effective communication with the business for service outage, service
disruption/interruption and service improvement.
Follow up IT Vendor obligations and ensure protection of organization’s interest, review hardware and
software acquisition and maintenance contracts.

Job Dimensions

III. Financial Responsibility:

N/A

IV. Responsibility for Physical Assets:

N/A

V. Decision Making:

Makes operational decisions.

VI. Working Conditions:

Works predominantly in a comfortable environment

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic Qualifications

Bachelors’ degree in IT or a related field

Professional Qualifications / Membership to professional bodies

a) Relevant professional qualification as applicable

b) Member of a relevant professional body

Previous relevant work experience required.

Nine (9) years’ experience at supervisory level

Functional Skills: Behavioral Competencies/Attributes:

a) IT Planning and Management a) Decision making
b) IT Operations b) Ability to interpret short term plans and budget
c) Impart work rules and regulations
d) Work effectively with others
e) Deliver results
f) Creativity and Innovation
g) Operational management skills

Approvals
Name Signature Date
______________
Head of Department _________________ ________________ __
Head of Human _________________ ________________ ________________
Resources
IT Officer, Business Application Support

Job Title: IT Officer, Business Application Support

Current Grade:

Country: Ethiopia

Division: Chief Of Staff

Department: ICT

Section:

Unit:

Location / Work station: HQ

Reporting Relationships

Reports to: Senior IT Officer, IT Software Systems and Service Delivery

Direct reports: N/A

Indirect reports: N/A

Job Purpose
The job holder handles system upgrades, server setups, user management, printer configuration, network security,
backups, and troubleshooting. They also manage disk space, software licenses, inventory, and provide
recommendations on hardware and software planning.

Key Responsibilities / Duties / Tasks

I. Managerial Responsibilities

N/A

II. Operational Responsibilities

a) Perform system software upgrades, including planning and scheduling, testing and coordination.

b) Perform workstation and server administration set up.

c) Add/delete user groups.
d) Configure printers; modifies configuration files.
e) Create and modify user menus.
f) Manage mail services.
g) Load applications.
 h) Coordinate disk space planning and management.
i) Perform data backups and recoveries.
j) Maintain workstation shells and requesters.
k) Troubleshoot and provide end-user support as directed.
l) Maintain network security.
m) Maintain growth statistics, space forecasts, tape libraries, and software and hardware inventories.
n) Maintain production control schedule and participate in change control.
o) Monitor and maintain continuity with system software licensing and maintenance agreements.
p) Provide recommendations regarding hardware and system software planning.
Job Dimensions

III. Financial Responsibility:

N/A

IV. Responsibility for Physical Assets:

N/A

V. Decision Making:
Makes operational decisions.

VI. Working Conditions:

Works predominantly in a comfortable environment

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic Qualifications

Bachelors’ degree in IT or a related field

Professional Qualifications / Membership to professional bodies

a) Relevant professional qualification as applicable

b) Member of a relevant professional body

Previous relevant work experience required.

Three (3) years’ experience at supervisory level

Functional Skills: Behavioral Competencies/Attributes:
a) IT Planning and Management a) Analytical thinking
b) IT Operations b) Problem solving
c) Business and financial Acumen
d) Customer orientation
e) Stakeholder management
f) Adaptable to change and environment

Approvals

Name Signature Date

Head of Department _________________ ________________ ________________

Head of Human _________________ ________________ ________________

Resources
Senior ICT Officer, Infrastructure and Hardware Support

Job Title: Senior ICT Officer, Infrastructure and Hardware Support

Current Grade:

Country: Ethiopia

Division: Chief Of Staff

Department: ICT

Section:

Unit:

Location / Work station: HQ

Reporting Relationships

Reports to: Manager ICT

Direct reports: N/A

Indirect reports: N/A

Job Purpose
The job holder is responsible for providing first level open systems support to all users and other IT department
units through configuration, administration and maintenance of the open systems IT infrastructure in accordance
with standards and policies.

Key Responsibilities / Duties / Tasks

I. Managerial Responsibilities

a) Develop daily/weekly plans and routines for direct reports

b) Support in the preparation of monthly, quarterly and monthly reports

c) Assign task and monitory delivery
d) Participate in various committee and meetings as appropriate

II. Operational Responsibilities

a) Conduct daily checks on the installed infrastructure and produce reports (Including capacity and utilization
reports) on health status of all the bank’s Open Systems Infrastructure.

b) Implement change requests related to open systems support.

c) Install, support and maintain all open systems infrastructure equipment according to group standards.
 d) Enable the Open Systems related services to be available within the agreed RTO/RPO. This includes successful
Disaster Recovery site operations and testing as per SLA.
e) Oversee vendor site activities
f) Generate new ideas/solutions through technological innovations, research and development
g) Optimization of the existing infrastructure to achieve optimal performance
h) Participate in IT/Business projects implementation as assigned

Job Dimensions

III. Financial Responsibility:

N/A

IV. Responsibility for Physical Assets:

N/A

V. Decision Making:

Makes operational decisions.

VI. Working Conditions:

Works predominantly in a comfortable environment

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic Qualifications

Bachelors’ degree in IT or a related field

Professional Qualifications / Membership to professional bodies

a) Relevant professional qualification as applicable

b) Member of a relevant professional body

Previous relevant work experience required.

Nine (9) years’ experience at supervisory level

Functional Skills: Behavioral Competencies/Attributes:

a) IT Planning and Management a) Decision making
b) IT Operations b) Ability to interpret short term plans and
budget
c) Impart work rules and regulations
d) Work effectively with others
e) Deliver results
f) Creativity and Innovation
g) Operational management skills

Approvals
Name Signature Date
______________
Head of Department _________________ ________________ __
Head of Human _________________ ________________ ________________
Resources