MGMT7020 W6C3 Project Performance Review

TECHNOLOGY & PROJECT
MANAGEMENT
MGMT7020
TECH & PM
PERFORMANCE REVIEW
MGMT7020
Acknowledgement of Country
We acknowledge the traditional custodians of the land on which we
meet, work, study and play, and pay our respects to any indigenous
peoples with us today, as well as to all Elders, past, present and
emerging.
This Photo by Unknown Author is licensed under CC BY-NC

Outline
• Project Performance Review
• Process
• The Review
• Evaluation of team
• Participant review(s)
• Reality
Project Performance Review
• Performance review: a method or a systematic and periodic process that accesses an
individual’s efficiency, effectiveness and productivity in relation to certain pre-established
criteria
• Project-level; project team-level and individual-level

• Why bother?
• Justify the organizational expenditure
• Implication for individual participants’ career progression
• Lessons learned for future projects
Project performance review process should be embedded in the

entire project management process (don’t leave to the end)
Process
set the document the analyze the develop

baseline actual identify the causes to the future
(criteria) performance gaps gap improvement
plans
What are we reviewing?
• Project Management Performance (i.e., Time, Cost, Scope)
• Project Ownership Performance (i.e., target outcome realization)
Evidence Causes Learning Implications
• Evidence in • Factors that • What conclusions • What does this

support of a contribute to the can we draw? mean for the
problem/positive result future?
result
Inherent challenges:
• Evidence-based vs. self-judged
• Depth of the diagnosis (difficult to isolate the causes to a result)
• Attribution bias (e.g., blame the environment and/or others)
Example
* Project team members * Shallow analysis of * We need to devote * Project resource

constantly worked human resources. more effort to project management plan need
overtime to catch up with resource planning. to be reviewed by
project progress. * We didn’t identify all organizational HR and
the human resources that * We need to consider relative functional
were needed. the lead time of resource managers.
delivery.
* We couldn’t acquire in * Give the team members
a timely manner the * We need to consider a head notice about tasks.
human resources that the interface between the
were needed. project human resource * For critical resources,
and organizational HR contingency plans are
needed.
Evaluation of team
• How project team work together in the pursuit of project goals?
• The weakest link in the area of project performance review (due to the temporary nature of the
team)
• Example areas of evaluation:
Inherent challenges:
• Leadership (1) unclear baseline;
• Clarity of project goals and procedures (2) unclear implication in the project
• Communications, trust among project team performance review;
(3) lack of accountability
• Conflict management and problem solving
• Who and how?
• Prior to project, project manger and team should establish the performance criteria;
• Project manager and team members evaluate project team-related criteria; team members evaluate
project manager's leadership
Participant Performance Review(s)
Project Owner Project Individual

Manager team members
• Target Outcome • Project Output • Project task completion
Realisation Delivery • Led by Project
• Led by Project Funder • Led by Project Owner Manager
• “Information Triangulation” is critical for an objective performance review
• Objective measures (e.g., productivity, iron triangle, target outcome realization)
• Subjective evaluation (e.g., supervisor-evaluated, self-evaluated and sub-ordinates evaluated)

Reality
• Often is just a “tick the box” exercise

• No clear accountability and allocated resources for such tasks
• Tight schedule and resource constraints around the new project
• Valuable lessons learned are not disseminated and incorporated into other
projects
• Lack of a structured knowledge management mechanism at the
organization-level

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TECHNOLOGY & PROJECT

This Photo by Unknown Author is licensed under CC BY-NC

• Project-level; project team-level and individual-level

Project performance review process should be embedded in the

set the document the analyze the develop

Evidence Causes Learning Implications

• Evidence in • Factors that • What conclusions • What does this

* Project team members * Shallow analysis of * We need to devote * Project resource

Project Owner Project Individual

• “Information Triangulation” is critical for an objective performance review

• Objective measures (e.g., productivity, iron triangle, target outcome realization)

• Subjective evaluation (e.g., supervisor-evaluated, self-evaluated and sub-ordinates evaluated)

• Often is just a “tick the box” exercise

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