Employee Relations (1)

Employee Relations
What is the definition of Employee Relations?
The definition of employee relations refers to an organization’s efforts to create and maintain a
positive relationship with its employees.By maintaining positive, constructive employee
relations, organizations hope to keep employees loyal and more engaged in their work.
Typically, an organization’s human resources department manages employee relations efforts;

however, some organizations may have a dedicated employee relations manager role. Typical
responsibilities of an employee relations manager include acting as a liaison or intermediary
between employees and managers, and either creating or advising on the creation of policies
around employee issues like fair compensation, useful benefits, proper work-life balance,
reasonable working hours, and others. When it comes to employee relations, an HR department
has two primary functions. First, HR helps prevent and resolve problems or disputes between
employees and management. Second, they assist in creating and enforcing policies that are fair
and consistent for everyone in the workplace.
Why is employee relations important?
By maintaining positive, constructive employee relations, organizations hope to keep employees

loyal and more engaged in their work.
To maintain positive employee relations, an organization must first view employees as

stakeholders and contributors in the company rather than simply as paid laborers. This
perspective encourages those in management and executive roles to seek employee feedback,
to value their input more highly, and to consider the employee experience when making
decisions that affect the entire company.
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What are examples of Employee Relations?

Examples of employee relations issues are:
Workplace Conflicts - Disagreements and disputes between employees happen all the time.
Often, these are the results of ineffective communication. An HR department or employee
relations manager will never please everyone, but if frequent conflicts come up, low morale is
building and the issues will only get worse unless resolved.
Workplace Bullying - When a simple conflict escalates into bullying, you’ve got a big problem.
The consequences of letting this take place on the job are low employee performance,
increased absenteeism, and bad brand reputation (not to mention legal action). Take bullying
reports seriously and launch investigations when necessary.
Workplace Safety - If accidents are happening in the workplace, an employer may be held
responsible for any injuries, medical leave, and lost wages. On top of that, the company will
suffer from the high cost of lowered production. Promoting and immediately addressing
workplace safety issues is a top employee relations concern.
Hour Issues - When employees constantly complain that their hours are not getting counted
correctly (or if managers suspect dishonest hour tracking from employees), it’s time to get into
the details of what is going on. Federal wage and hour violations break the law and need to be
taken seriously.
Pay Raise Requests - Declining or ignoring pay raise requests is just asking for disgruntled
employees and high turnover rates. Even if you do offer fair wages, fully consider each request
to see if there is room to offer a raise (or other perks instead).
How do you handle Employee Relations Issues?
There are many types of employee relations issues, and the way to handle them can vary
depending on the particular issue. However, there are some general guidelines to follow. One of
them is to listen. Give your full attention and try to focus on what is being said both vocally and
physically.
Another guideline is to educate and communicate. The more your employees know the rules
and expectations, the better. Consistency across the board is key here. If some employees have
privileges over others, no one will care what you say.
Finally, document everything. Keeping accurate legal and employee records is vital when it
comes to employee relations issues. You will find yourself needing to refer back to them again
and again. They will be especially useful if there is ever an employee lawsuit brought against the
company.
What is an Employee Relations strategy?
An employee relations strategy is a way to create balance between employers and employees
by creating an environment conducive to each’s needs. Employers want productivity and
performance; employees want acknowledgment and appreciation. A good employee relations
strategy will help both get what they want.
Your strategy should include at least the following KPIs:
Number of recognitions
Number of complaints
Complaint response time
Quarterly benefits and compensation data compared to competitors
Employee satisfaction
Employer performance
Employee Satisfaction with eNPS®
Harness the power of employee Net Promoter Score℠

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Employee Relations

What is the definition of Employee Relations?

Typically, an organization’s human resources department manages employee relations efforts;

Why is employee relations important?

By maintaining positive, constructive employee relations, organizations hope to keep employees

To maintain positive employee relations, an organization must first view employees as

Take the next step

Explore our BambooHR packages and get a quote in no time flat.

Get a Free Price Quote

What are examples of Employee Relations?

How do you handle Employee Relations Issues?

Your strategy should include at least the following KPIs:

Complaint response time

Quarterly benefits and compensation data compared to competitors

Employee Satisfaction with eNPS®

Harness the power of employee Net Promoter Score℠

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