55 Mohammad Bakkour CV

MOHAMMAD BAKKOUR
(+971) 508339190
Mohammadmbakkour@hotmail.com
U.A.E - Abu Dhabi- Hazza Bin Zayed The First St.

United Arab Emirates
WORK EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE
AL ZAEEM MOBILE SHOP
13/01/2022 – 01/09/2024
Abu Dhabi, UAE
▪ Provide expert assistance to customers regarding mobile
maintenance, software issues, and related services for phones
EDUCATION & TRAINING and computers.
10/09/2009 – 29/06/2012 ▪ Process sales transactions efficiently while ensuring customers
Damascus, Syria are informed about product features and service options.
ACADEMIC ▪ Address customer inquiries and resolve technical issues
Damascus university promptly to enhance customer satisfaction and loyalty.
01/10/2007 – 19/05/2009 NETWORK MARKETER

Damascus, Syria SEVERAL PROVIDERS
INTERMEDIATE INSTITUTE 01/01/2020 – 01/01/2021
Institute of Industrial Technology Mechanics Beirut, Lebanon
▪ Distribute Internet services to customers while providing
01/09/2004 – 19/06/2007 guidance on selecting the best plans for their needs.
Damascus Countryside, Syria ▪ Troubleshoot and resolve issues related to home and private
HIGH SCHOOL networks, ensuring optimal connectivity and performance.
Industrial High School Automobile Mechanics ▪ Educate clients on network management and maintenance,
promoting long-term customer satisfaction and retention.
01/04/2021 – 05/11/2021
GOOGLE CAREER SALES MAN
Google IT Support Professional Certificate SAWA SELL
01/01/2020 – 01/07/2020
01/02/2021 – 03/03/2021 Beirut, Lebanon
COURSERA PROJECT NETWORK ▪ Facilitate sales by providing exceptional customer service and
(CSS and HTML) Web Development addressing inquiries about mobile phones and computer
products.
▪ Process transactions accurately as a cashier, ensuring a smooth
checkout experience for customers.
▪ Perform repairs on mobile phones and computers while
maintaining knowledge of current technology trends and
product specifications.
CUSTOMER SERVICE
BASSEM SELL
01/05/2016 – 15/07/2019
Alshouf-Alsadyat, Lebanon
▪ Provided exceptional customer service by assisting clients with
inquiries, complaints, and product information for mobile
devices.
▪ Managed retail sales and transactions, achieving mastery in
cashier operations within the first year.
▪ Supervised store operations and staff, ensuring a high standard
of customer satisfaction and efficient service delivery.
DIGITAL SKILLS COUSTOMER SERVICE AND NETWORK TECHNICIAN
▪ Completed IT Essentials course as part of OMAR NET
the Cisco Networking Academy® program 01/01/2016 – 01/09/2017
Network Troubleshooting, Alshouf-Alsadyat, Lebanon
▪ Computer Hardware and Software ▪ Distribute internet services and troubleshoot issues related to
Installation home and private networks.
▪ MOBILE TECHNICIAN ▪ Resolve computer and mobile device problems to ensure
▪ Very proficient computer user computer optimal functionality.
maintenance repair ▪ Install and configure computer systems and mobile operating
▪ Data Entry/ Data Manipulation systems for users.
▪ Microsoft Word
▪ Microsoft Office NETWORK MARKETER AND IT SUPPORT
▪ Microsoft Excel SEVERAL STORES
▪ cashier system knowledge 02/01/2013 – 01/12/2015
▪ Network Maintenance and Troubleshooting Albiqaa, Lebanon
▪ Installing and operation of Microsoft XP, ▪ Develop and implement marketing strategies to promote
▪ Windows 7,8 & 10 MS-Office products and services, while building and maintaining
▪ I.T. Troubleshooting customer relationships to drive sales.
▪ Provide technical support for networking issues,
troubleshooting hardware and software problems, and
COMMUNICATION & INTERPERSONAL ensuring optimal system performance for clients.
SKILLS ▪ Conduct regular maintenance on computer and mobile
▪ Motivated devices, including security camera systems, while delivering
▪ Ability to work under pressure exceptional customer service to address client needs.
▪ Excellent team worker
▪ Fast learner MANAGER
▪ High sense of humanitarianism OWN MOBILE SHOP
01/01/2011 – 12/11/2012
Damascus Countryside -Qalamoun - Qara, Syria
▪ Provide maintenance and repair services for mobile devices
PERSONAL DATA
and computers, including troubleshooting software issues and
Date of birth : 01/01/1990
resolving hardware problems.
Nationality : Syrian
▪ Sell a variety of mobile devices, computer systems, and
Gender : Male
networking equipment tailored for small networks.
Languages : English & Arabic
▪ Assist customers with setting up and configuring their devices
and networks to ensure optimal performance and connectivity.
IT SUPPORT AND NETWORK SUPPORT

LAVARENA BAKERY
01/06/2008 – 31/12/2010
Damascus Countryside- Qalamoun, Syria
▪ Provide technical support for hardware and software issues,
ensuring timely resolution for users.
▪ Monitor and maintain network systems, ensuring optimal
performance and security.
▪ Assist with data entry and customer service tasks, ensuring
accurate information management and user satisfaction.

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MOHAMMAD BAKKOUR

U.A.E - Abu Dhabi- Hazza Bin Zayed The First St.

01/10/2007 – 19/05/2009 NETWORK MARKETER

IT SUPPORT AND NETWORK SUPPORT

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