i

LAPORAN ON JOB TRAINING

HOTEL BANYUALIT SPA ‘N RESORT LOVINA

OLEH :
NAMA MAHASISWA
NOMOR REGISTER
PRODI MAHASISWA

LPK ZENITH BALI

HOTEL HOSPITALITY & CRUISE LINE ACADEMY
2023-2024
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LEMBAR PENGESAHAN
LAPORAN ON JOB TRAINING DI BANYUALIT SPA ‘N RESORT
LOVINA

NAMA :
NO. REGISTER :
PRODI :

Menyatakan bahwa laporan ini adalah benar dan siswa yang bersangkutan telah
menyelesaikan
program training di Banyualit Spa ‘N Resort Lovina selama 3 bulan, dimulai dari
10 September 2023 sampai 10 Desember 2023.

Singaraja,…..………..2023

HRD/Manager Hotel……………. Direktur LPK

Ttd & cap hotel Ttd & Cap Lembaga

(………………………………….) (………………………………….)

Instruktur Pembimbing

(………………………………….)
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PREFACE
With deep respect and gratitude, we express our praise and gratitude to God
Almighty, for His abundance of grace and gifts that have enabled us to complete
this Field Work Practice (PKL) report in accordance with the set deadline. We
compiled this report with the main purpose of fulfilling the requirements of the
Field Work Practice activities. We also hope that this report will contribute to
broadening our understanding of the work practices we experienced.
Previously, we would like to express our highest appreciation to all parties who
have been involved in this process, especially to Mr. Ketut Sukawibawa, S.Mpd,
who has provided valuable guidance and direction during the implementation of
the PKL.
We realize that this report is far from perfect. Therefore, we really hope for
constructive input, criticism, and suggestions from all parties in order to improve
the quality of this report towards a better direction.

Singaraja, ………….

(ISI NAMA MAHASISWA)

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TABLE OF CONTENTS
LAPORAN ON JOB TRAINING DI BANYUALIT SPA ‘N RESORT LOVINA.................................ii
PREFACE............................................................................................................................iii
CHAPTER I..........................................................................................................................1
INTRODUCTION..................................................................................................................1
1.1 Latar Belakang....................................................................................................1
1.2 Objectives...........................................................................................................1
CHAPTER II.........................................................................................................................2
GENERAL DESCRIPTION OF THE HOTEL..............................................................................2
2.1 Definition Of A Hotel..........................................................................................2
2.2 General History Of The Hotel Banyualit Spa ‘N Resort Lovina............................4
2.3 Organizational Structure Banyualit Spa ‘N Resort Lovina...................................4
2.4 Vision & Mission of the Hotel Banyualit Spa ‘N Resort Lovina............................6
2.5 Relationship between each department in the hotel Banyualit Spa ‘N Resort
Lovina 6
2.6 Hotel Amenities of hotel Banyualit Spa ‘N Resort Lovina...................................8
CHAPTER III......................................................................................................................14
IMPLEMENTATION...........................................................................................................14
3.1 Implementation of Activities............................................................................14
3.2 Obstacles Encountered During Training...........................................................15
3.3 Success During Training....................................................................................15
CHAPTER IV......................................................................................................................17
CLOSING...........................................................................................................................17
4.1 Conclusion........................................................................................................17
4.2 Suggestion........................................................................................................17
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CHAPTER I
INTRODUCTION

1.1 Latar Belakang

Banyualit Spa 'n Resort Lovina has the charm of a charming family-owned resort
with a large outdoor swimming pool set amidst tropical gardens. Located in
Kalibukbuk Village in Lovina, North Bali, the resort also offers pampering spa
services and a seafood restaurant. Cottage-style rooms are air-conditioned or fan-
cooled, and equipped with satellite TV. The private bathroom comes with a
hot/cold shower. Just steps away from Banyualit Beach where guests can see
dolphins playing, the resort is a 10-minute drive from Lovina town center.
Banyualit Spa 'n Resort Lovina is 42 miles from Ngurah Rai International Airport,
via a scenic travel route through the mountainous Bedugul area. Free parking is
available. The resort's spa has a private area for couples, a hot tub and foot
massages. Staff at the tour desk can help arrange dolphin-watching excursions,
walking tours of Singaraja city, and relaxing trips to nearby hot springs The
restaurant serves a variety of local and Western dishes, with a special emphasis on
fresh seafood.

1.2 Objectives

1. To provide an overview of what a hotel is

2. To provide an overview of the general history of the hotel
3. To get to know the hotel's organizational structure
4. To know the vision and mission of the hotel
5. To know the relationship of each hotel department
6. To provide an overview of hotel facilities
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CHAPTER II
GENERAL DESCRIPTION OF THE HOTEL

2.1 Definition Of A Hotel

Establishments such as hotels, houses, inns, and taverns cater to the needs of
travelers and others seeking lodging or entertainment. The term "hotel" is
commonly used to describe a spacious establishment equipped with modern
amenities, although this isn't always the case. For instance, one might refer to both
the finest hotel in the city or a budget-friendly option near the docks as "hotels."
The term "house" often appears in the names of upscale hotels, suggesting
opulence and luxury, as seen in examples like the Parker House or the Palmer
House. "Inn," on the other hand, evokes a sense of cozy comfort and traditional
charm, often associated with older appearances or customs. This term is employed
for nostalgic or historical effect in the names of various public houses and hotels
across the United States, such as the Pickwick Inn or the Wayside Inn. A "tavern,"
akin to the British public house, is an establishment where alcoholic beverages are
served for on-site consumption. While previously considered outdated or regional
in American usage, it has experienced a resurgence to replace terms like "saloon,"
which carried negative connotations. Taverns, like saloons, historically had a
curfew, such as closing by two o'clock in the morning. Additionally, in New
England, the term "tavern" has been used interchangeably with "inn" since
colonial times, exemplified by establishments like Wiggins Tavern.
The term "hotel" is commonly understood to describe a sizable establishment
designed to provide lodging, amenities, and various services to travelers in
exchange for a fee. Typically, the term carries connotations of formality and
professionalism, reflecting the standardized services, facilities, and room
arrangements commonly found within such establishments. In contrast, a
"homestay" represents a more intimate lodging arrangement wherein guests reside
within the home of a local host. This type of accommodation offers a distinctly
personal and immersive experience, facilitating interactions with the host family
and providing firsthand exposure to local customs and culture.
Generally, homestays offer a more limited array of amenities and services
compared to hotels, focusing instead on fostering connections between guests and
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the community. The differentiation between hotels and homestays extends beyond
mere size and structure, encompassing the overall ambiance and atmosphere each
type of accommodation offers. Hotels, as larger and commercially driven
enterprises, typically cater to a diverse clientele and prioritize efficiency and
convenience. Conversely, homestays prioritize authenticity and local immersion,
providing guests with a unique opportunity to engage with their surroundings on a
deeper level within a residential setting.
Hotels are commercial establishments that provide temporary accommodation,
typically for travelers, tourists, or individuals seeking lodging for a certain period
of time. They come in various types, catering to different needs, preferences, and
budgets of guests. Here are some common types of hotels:

1. Full-Service Hotels: These hotels offer a wide range of amenities and

services, including restaurants, bars, room service, concierge assistance,
fitness centers, swimming pools, business centers, and conference facilities.
They aim to provide guests with a comprehensive and luxurious experience
during their stay.
2. Boutique Hotels: Boutique hotels are characterized by their intimate
atmosphere, unique decor, and personalized service. They often have a
distinctive theme or design aesthetic, and they tend to be smaller in size
compared to traditional full-service hotels. Boutique hotels cater to travelers
seeking a more intimate and stylish accommodation experience.
3. Resorts: Resorts are expansive properties that offer a variety of recreational
activities and facilities, such as beaches, golf courses, spas, water sports, and
entertainment options. They are designed to provide guests with a
comprehensive vacation experience, often in scenic or exotic locations.
4. Budget or Economy Hotels: These hotels offer affordable accommodation
options with basic amenities and services. They are suitable for budget-
conscious travelers looking for simple and functional lodging without frills or
luxuries.
5. Extended Stay Hotels: Extended stay hotels cater to guests who require
accommodation for longer durations, typically weeks or months at a time.
They offer amenities such as kitchenettes or full kitchens, laundry facilities,
and spacious living areas to provide a more comfortable and home-like
experience for guests on extended trips.
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6. Business Hotels: Business hotels cater specifically to the needs of business

travelers, offering amenities such as meeting rooms, conference facilities,
high-speed internet access, and business centers. They are often located in
close proximity to business districts or convention centers.

7. Airport Hotels: Airport hotels are located near airports and cater to
travelers with layovers, early morning flights, or late arrivals. They provide
convenient accommodation options for transient guests who need to be close
to the airport.
Overall, hotels play a crucial role in the hospitality industry by offering diverse
accommodation options to meet the needs of travelers worldwide. Each type of
hotel provides a unique experience, catering to different preferences, budgets, and
travel purposes.

2.2 General History Of The Hotel Banyualit Spa ‘N Resort Lovina

Banyualit Spa 'n Resort, is nestled along Bali's serene and unspoiled north coast.
What sets this resort apart from others is the stunning natural beauty that
surrounds it, as north Bali is still untouched by major development. Surrounded
by a vast and verdant garden, the rooms at "Banyualit Spa 'n Resort" are designed
in a cottage style, ensuring maximum tranquility and privacy. The reason why this
hotel should be considered as a strategic place is because from several sources we
know that guests are looking for beautiful and cool hotels surrounded by natural
scenery.
First, beautiful natural scenery, such as mountains, beaches, and lakes, provide a
calming and inviting atmosphere for guests who want to release stress and feel
refreshed. The calm and cool natural atmosphere can help guests to feel deeply
relaxed and relieve fatigue from daily routines. In addition, a clean and fresh
natural environment can also provide health benefits for guests, such as cleaner
air, fresh air, and sufficient sun exposure. This can improve the physical and
mental health of guests during their stay at the hotel. Additionally, the spectacular
natural scenery can also be a major draw for guests who want to explore and
admire the beauty of nature during their vacation. By staying at a hotel located in
the vicinity of stunning natural scenery, guests can easily access various natural
attractions and create an unforgettable vacation experience.
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2.3 Organizational Structure Banyualit Spa ‘N Resort Lovina

The organizational structure of Banyualit SPA'N Resort Hotel is a hierarchically

organized framework for organizing and managing various operational aspects of
the hotel business. In this structure, there are several main departments that are
responsible for different functions and tasks, but are interrelated to achieve the
overall goal. The following is an overview of the organizational structure of
Banyualit SPA'N Resort Hotel:

The organizational structure in a hotel has several functions that are very
important for the smooth operation and achievement of business goals. Here are
some of the main functions of the hotel's organizational structure:
1. Organization and Coordination: The organizational structure of a hotel helps
in the organization and coordination of various departments and business units
within the hotel. It ensures that each section has clear and well-organized
responsibilities, thus minimizing chaos and increasing efficiency.
2. Assignment of Authority and Responsibility: With a clear organizational
structure, each level of management and staff has defined authority and
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responsibility. This enables quick and effective decision-making and facilitates

oversight and control of operational activities.
3. Goal Alignment: The organizational structure helps in aligning individual
and departmental goals with the overall objectives of the hotel. Thus, all team
members can work together to achieve the vision and mission of the hotel in a
coordinated manner.
4. Resource Optimization: By establishing an efficient structure, the hotel can
optimize the use of available resources, including manpower, time, and budget.
This helps in achieving high productivity and reducing wastage.
5. Employee Development: The organizational structure provides a foundation
for employee career development. By understanding the hierarchy and clear
career paths, employees can see the possibility of development and
advancement within the organization, which in turn can increase their
motivation and engagement.
6. Guest Satisfaction: An effective organizational structure ensures that
services to guests are delivered well and consistently. Each department is
responsible for a particular aspect of the guest experience, and good
coordination between those departments ensures that guests get satisfactory
and quality service.
Thus, a hotel's organizational structure is not only a framework for organizing
business operations, but also an essential tool for achieving desired business
goals and ensuring customer satisfaction.

2.4 Vision & Mission of the Hotel Banyualit Spa ‘N Resort Lovina

Vision:
Prioritizing the best quality service to our guests is our core commitment. We
believe that every guest deserves a memorable stay, supported by friendly,
professional and high quality services.
Mission:
1. To make Banyualit Hotel Spa & Resort a leading destination in the Lovina
tourism area by providing a special and satisfying stay for every guest.
2. Committed to continuous improvement of facilities and development of human
resources in order to always maintain high quality standards and relevance to the
development of the hospitality industry.
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3. Ensure that every stakeholder, including guests, shareholders, company

management and hotel employees, derive maximum benefit and satisfaction from
every interaction with Banyualit Hotel Spa & Resort.

2.5 Relationship between each department in the hotel Banyualit Spa ‘N

Resort Lovina

Hotel is a building that is managed commercially and intended for the public,
providing rooms for guests to stay, and equipped with other facilities needed to
get services and eat and drink. Within the hotel, there are several departments that
have an important role in maintaining the comfort and safety of guests and the
smooth operation of the hotel as a whole.
1. Front Office Department
The Front Office Department is a department that directly deals with guests. Its
duties include receiving room reservations, registering guests who come, and
providing information needed by guests. This department is the first impression
for guests when they arrive at the hotel and want to do the check-in process.
2. Housekeeping Department
The Housekeeping Department is responsible for the cleanliness, tidiness, and
cleaning of the guest rooms, public spaces, lobby, and all areas of the hotel.
They ensure that all rooms are clean and comfortable for guests.
3. Food & Beverage Department
The Food and Beverage Department takes care of all food and beverage service
needs for hotel guests. They are also responsible for the provision and
presentation of food and beverages in accordance with hotel standards.
4. Personnel/HRD Department
The Personnel Department is in charge of hiring, placing, and managing hotel
employees and trainees. They also handle all issues faced by employees in the
course of their duties.
5. Security Department
The Security Department is responsible for order and security throughout the
hotel. They ensure that guests, employees, and hotel assets are well protected
from any threats or disturbances.
Relationship Between Hotel Departments :
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1. The relationship between Housekeeping and Front Office is crucial in

maintaining the quality of service to guests. For example, the room status
report submitted by Housekeeping to the Front Office helps in arranging room
reservations for guests who will check in. In addition, reports of lost hotel
items brought by guests and the discovery of guest belongings left in the room
are also information that needs to be conveyed to the Front Office for follow-
up to the guests concerned. Vice versa, when the Front Office provides
information to Housekeeping regarding guests who will soon enter / check in,
Housekeeping can prepare rooms according to the needs of these guests.
2. The relationship between Housekeeping and Food & Beverage is also very
closely related to service to guests. One example is through room service,
where Housekeeping is responsible for preparing the food and beverage menu
ordered by guests who want to enjoy a meal in their room.
3. Housekeeping's relationship with the Personnel/HRD department occurs in
various aspects of human resource management. Starting from labor
procurement, hiring new employees, to training employees to improve their
skills in carrying out cleaning and room maintenance tasks. In addition, in
terms of termination of employment, employee leave, and warning letters for
employees, Housekeeping needs to coordinate with Personnel / HRD to carry
out procedures in accordance with company policy.
4. The relationship between Housekeeping and Security is mainly concerned
with security surveillance in areas related to Housekeeping, such as corridors,
room boy duty stations, and the Housekeeping office itself. This aims to ensure
the security and safety of Housekeeping employees as well as maintaining the
security of hotel goods that are in their responsibility.

2.6 Hotel Amenities of hotel Banyualit Spa ‘N Resort Lovina

Banyualit Spa 'n Resort is a fantastic option for travelers visiting Lovina Beach,
offering a plethora of convenient amenities to elevate your experience. Guests at
Banyualit Spa 'n Resort can indulge in a variety of room amenities, including air
conditioning, a refrigerator, and a well-stocked minibar. Additionally, staying
connected is effortless with complimentary Wi-Fi available throughout the
property.
To further enhance your stay, the hotel provides excellent room service for added
convenience. Moreover, guests can relax and unwind in the inviting pool or cozy
lounge area. For those arriving by vehicle, complimentary parking is readily
accessible. For a delectable dining experience, consider visiting one of the nearby
Asian restaurants such as AKAR Cafe Lovina, The Global Village Kafe, or Le
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Jaenzan Restaurant, all conveniently situated just a short distance from Banyualit
Spa 'n Resort.
hotel services :
1. Food Services
Indulge in the exquisite flavors of our freshly caught seafood, sourced directly
from the pristine waters of the Bali Sea, located to the north of our island. In our
delightful restaurant, nestled in a serene setting, we pride ourselves on offering the
freshest seafood available, with a focus on quality and sustainability. Our culinary
team, led by our skilled and seasoned chef, is dedicated to crafting dishes that
showcase the natural flavors of the sea.

Whether you choose from our diverse menu or desire a customized culinary
experience, our talented chefs are ready to cater to your preferences with precision
and expertise. Your dining experience with us promises to be a journey of
culinary delight, where every bite tells a story of the ocean's bounty and our
commitment to excellence.
2. Rooms Service
Family Suite
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Discover our array of facilities designed to enhance your stay and provide utmost
comfort and convenience. Begin your day with a sumptuous breakfast served in
our spacious dining area, spanning an impressive 100 square meters. Retreat to
one of our two air-conditioned sleeping rooms, featuring a total of five cozy beds
to ensure a restful night's sleep for you and your companions. Refresh and
rejuvenate in our two well-appointed bathrooms, equipped with modern amenities
for your comfort. Prepare your favorite meals or snacks in the convenience of our
fully-equipped kitchen, where you can unleash your culinary creativity. Step out
onto your own private balcony and soak in the serene surroundings while savoring
a cup of coffee or simply enjoying a quiet moment of relaxation. Quench your
thirst with refreshments from the well-stocked mini-bar, and unwind as you catch
up on your favorite shows on the LED TV.
Stay connected with loved ones or handle business matters effortlessly with the
convenience of the IDD telephone provided in your accommodation. Our facilities
are meticulously designed to cater to your every need, ensuring a memorable and
enjoyable stay with us.
Villa Bunga Deluxe
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Experience unparalleled comfort and luxury with our comprehensive range of

facilities tailored to elevate your stay to new heights of relaxation and enjoyment.
Begin your mornings with a delightful breakfast spread, thoughtfully prepared to
tantalize your taste buds and energize your day ahead.Unwind in the embrace of
our plush double bed, providing the perfect sanctuary for a rejuvenating night's
sleep. Stay cool and comfortable throughout your stay with the convenience of air
conditioning at your fingertips. Step into the sleek confines of your private
shower, where you can refresh and revitalize with ease.
Indulge in your favorite beverages and snacks from the well-stocked mini-bar, or
unwind with a captivating selection of programs on the satellite TV. Recline in the
inviting ambiance of our lounge area, where you can relax with a good book or
socialize with fellow guests.Escape to your own private oasis in our secluded
gazebo, where you can bask in the tranquility of your surroundings and soak in
breathtaking views. Stay connected with loved ones or attend to important matters
with the convenience of the IDD telephone available in your accommodation.
All this and more await you for the exclusive rate of Rp. 950.000++, ensuring an
unforgettable stay filled with unparalleled comfort and luxury.
Villa Bunga Superior
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Embark on a journey of comfort and luxury with our array of impeccable facilities
designed to cater to your every need. Start your day off right with a delicious
breakfast spread, carefully crafted to delight your palate and fuel your adventures.
Sink into the embrace of our cozy double or twin bed, offering the perfect haven
for a restful night's sleep. Stay refreshed and comfortable throughout your stay
with the convenience of air conditioning at your disposal. Indulge in a
rejuvenating shower experience, with the option of hot 'n cool water settings to
suit your preferences.
Quench your thirst and satisfy your cravings with refreshments from the well-
stocked mini-bar, or unwind with a wide selection of entertainment options on the
satellite TV. Relax and unwind in either our inviting lounge area or on your own
private balcony, where you can soak in the serene surroundings and enjoy
moments of tranquility. Stay connected with loved ones or handle business
matters effortlessly with the convenience of the IDD telephone provided in your
accommodation. All of this and more awaits you at the exclusive rate of Rp.
800.000++, promising an unforgettable stay filled with comfort, convenience, and
relaxation.

Superior Rooms
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Unwind in comfort and convenience with our comprehensive range of facilities

tailored to ensure a memorable stay. Awaken your senses with a delectable
breakfast spread to kickstart your day on a delightful note. Retreat to the embrace
of our inviting double or twin beds, providing the perfect sanctuary for a restful
night's sleep. Stay cool and comfortable throughout your stay with the
convenience of air conditioning at your fingertips. Refresh and rejuvenate with a
relaxing shower experience, featuring both hot and cool settings for your
preference.
Indulge in your favorite beverages and snacks from the well-stocked mini-bar, or
unwind with a wide selection of entertainment options on the satellite TV. Relax
and unwind in either our cozy lounge area or on your own private balcony, where
you can soak in the scenic views and enjoy moments of tranquility. Stay
connected with loved ones or handle business matters effortlessly with the
convenience of the IDD telephone provided in your accommodation. All this and
more awaits you at the unbeatable rate of Rp. 550.000++, promising an
exceptional stay filled with comfort and relaxation.

For those requiring additional sleeping arrangements, an extra bed is available for
a nominal fee of Rp. 150.000, ensuring that every guest enjoys a comfortable stay
tailored to their needs.
We also have :
1. Meeting: Host your next business gathering or corporate event with us,
where our state-of-the-art facilities and dedicated event staff ensure a seamless
and productive experience. From intimate board meetings to large conferences,
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we provide versatile spaces equipped with modern technology to meet your

needs.
2. Graduation Ceremony: Celebrate the achievements of your graduates in style
at our venue, where elegance and sophistication set the stage for a memorable
ceremony. With ample space to accommodate guests, professional event
coordination, and customizable decor options, we create a distinguished
atmosphere befitting this momentous occasion.
3. Wedding: Say "I do" amidst the enchanting ambiance of our venue, where
every detail is meticulously curated to fulfill your wedding dreams. From
romantic ceremonies to grand receptions, our experienced wedding planners
work closely with you to bring your vision to life, ensuring an unforgettable
celebration that reflects your love story.

CHAPTER III
IMPLEMENTATION
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3.1 Implementation of Activities

Schedule of On-The-Job Training at Banyualit Hotel Spa & Resort entails 5

working hours for trainees, divided into distinct shifts:
1. Morning Shift (07:00 - 12:00 PM):
During the morning shift, trainees in the Housekeeping department engage in
preparing cleaning equipment and materials before commencing their
activities. This shift also involves the prior cleaning of the front office from the
previous morning shift. Subsequently, trainees proceed to guest rooms to
perform various tasks, such as making beds, cleaning bathrooms, sweeping,
mopping, and other related duties.
2. Middle Shift (12:00 - 17:00 PM):
Trainees in the middle shift begin by preparing the necessary tools and
equipment for their tasks. Upon reporting to their supervisor or senior, they
proceed to clean guest rooms, following instructions provided by the senior
staff. Tasks during this shift include making beds, cleaning bathrooms,
mopping, sweeping, and other assigned duties, working closely with
experienced team members.
3. Evening Shift / Closing (16:00 - 21:00 PM):
During the evening shift, trainees prepare cleaning equipment for room
cleaning. As the clock strikes 17:00, they transition to cleaning public areas,
including a final cleaning session of the front office before its closure. After
completing tasks in the front office, trainees may assist in the restaurant,
ensuring a comprehensive understanding of various operational aspects within
the hotel environment. Through these meticulously structured shifts, trainees
gain practical experience and exposure to the operational intricacies of the
hospitality industry, under the guidance of seasoned professionals at Banyualit
Hotel Spa & Resort.

3.2 Obstacles Encountered During Training

The following is a sentence development about some of the difficulties

experienced during the training at Banyualit Hotel Spa & Resort:
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1. Adapting to seniors or other staff was a little difficult because the work
atmosphere still felt unfamiliar when I first started my job.
2. Feeling anxious and worried when having to serve visiting guests, especially
due to lack of experience in such situations.
3. Facing challenges when doing work that was not previously considered
tiring, but became difficult due to lack of experience in the field.
4. After a month, became bored due to the daily repetitive routine of the job
without significant variation.
5. Constraints related to limited uniforms made it difficult for trainees to
always wear clean and fragrant clothes, which affected the impression of
professionalism when serving guests.

3.3 Success During Training

During the training at Banyualit Hotel Spa & Resort, success can be measured
through the following indicators:
1. Adjustment to the Work Environment: If the trainee manages to adapt well
to the work environment, including interaction with seniors and other staff, this
can be considered as an indicator of success.
2. Skills Enhancement: If the trainee manages to improve their skills and
knowledge in the assigned tasks, such as cleaning hotel rooms, serving guests,
or doing other work more efficiently and effectively.
3. Increased Guest Satisfaction: If guests give positive feedback on the service
provided by the trainees, this indicates that they have successfully overcome
their fears and anxieties in serving guests.
4. Superior or Supervisor Satisfaction: If the superior or supervisor gives
positive feedback and recognizes the trainee's improved performance in
carrying out their tasks.
5. Engagement and Motivation: If the trainee remains motivated and actively
engaged in the training program, and shows interest in learning and improving
their skills over time.
6. Confidence Level: If the trainees start to feel more confident in carrying out
their tasks, and can overcome the challenges and difficulties they face during
the training process.
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By considering these indicators, the success of training at Banyualit Hotel Spa

& Resort can be better evaluated, both from the perspective of the trainees and
the hotel management.

CHAPTER IV
CLOSING
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4.1 Conclusion

Banyualit Spa 'n Resort Lovina offers a serene and picturesque retreat for travelers
seeking tranquility amidst Bali's unspoiled north coast. The resort boasts a range
of amenities, including a large outdoor swimming pool nestled in tropical gardens,
pampering spa services, and a seafood restaurant showcasing fresh catches from
the nearby Bali Sea. Accommodation options include cottage-style rooms
equipped with modern conveniences like air conditioning and satellite TV,
ensuring a comfortable stay for guests. Additionally, the resort's proximity to
Banyualit Beach provides opportunities for dolphin-watching excursions and
leisurely walks along the shore. The objectives of this text are fulfilled by
providing a comprehensive overview of the hotel, including its history,
organizational structure, vision, mission, and relationship between departments.
Furthermore, detailed descriptions of the hotel's amenities and services, such as
room types and dining options, cater to the diverse needs and preferences of
guests. Throughout the implementation of on-the-job training at Banyualit Hotel
Spa & Resort, trainees are exposed to various operational aspects of the
hospitality industry. Despite encountering challenges such as adapting to the work
environment and repetitive tasks, success during training is measured by factors
including adjustment to the work environment, skills enhancement, guest
satisfaction, and engagement and motivation.
Overall, Banyualit Spa 'n Resort Lovina provides a tranquil haven for travelers
seeking relaxation and rejuvenation amidst Bali's natural beauty, coupled with
warm hospitality and attentive service.

4.2 Suggestion

Banyualit Spa 'n Resort Lovina stands as a tranquil haven along Bali's serene
north coast, offering guests a charming family-owned retreat amidst lush tropical
gardens and the azure waters of the Bali Sea. Nestled in Kalibukbuk Village,
North Bali, this resort exudes natural beauty and untouched tranquility, providing
a respite from the hustle and bustle of modern life. Accommodations at Banyualit
Spa 'n Resort Lovina are designed in a cottage-style, ensuring maximum privacy
and tranquility for guests. Whether opting for air-conditioned comfort or the
gentle breeze of fan-cooled rooms, each space is equipped with satellite TV and a
private bathroom featuring hot/cold showers. Just steps away from Banyualit
 19

Beach, where dolphins play in the morning light, the resort offers a serene escape
within a 10-minute drive from Lovina town center. Beyond its picturesque setting,
Banyualit Spa 'n Resort Lovina presents a range of amenities to elevate guests'
experiences. Indulge in freshly caught seafood at the resort's seafood restaurant,
where the bounty of the sea is expertly prepared by seasoned chefs. For relaxation,
guests can enjoy pampering spa services, rejuvenating in a private area for
couples, indulging in a hot tub session, or opting for foot massages. Moreover, the
resort's commitment to guest satisfaction extends to personalized services and
memorable experiences. From arranging romantic dinners by the beach to
organizing themed events and cultural experiences, every aspect of the stay is
tailored to create lasting memories.
In addition to leisure, Banyualit Spa 'n Resort Lovina caters to business and
special events with state-of-the-art facilities and professional event coordination
services. Whether hosting business meetings, graduation ceremonies, or dream
weddings, the resort ensures seamless execution and distinguished elegance. As
guests unwind in the inviting pool, savoring a delectable dining experience or
embarking on adventures to nearby attractions, Banyualit Spa 'n Resort Lovina
invites them to discover the true essence of Bali's untouched beauty and warm
hospitality.

DAFTAR PUSTAKA
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Dictionary.com | Meanings & Definitions of English Words. Dictionary.com.

Published 2023. Accessed April 8, 2024.
https://www.dictionary.com/browse/hotel

Banyualit Spa 'n Resort. Banyualit Spa 'n Resort. Banyualit Spa 'n Resort .
Published 2015. Accessed April 8, 2024. https://banyualit.com/about-hotel

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