Cynthia Ruthrock Wangui completed her internship at Superior Hotels Kenya, where she gained valuable experience in various departments including Food and Beverage, Kitchen, and Housekeeping. She expressed gratitude towards her school, the hotel staff, and her family for their support during her training period. The organization is known for its commitment to guest satisfaction and operates multiple properties across Kenya, providing a range of hospitality services.
Cynthia Ruthrock Wangui completed her internship at Superior Hotels Kenya, where she gained valuable experience in various departments including Food and Beverage, Kitchen, and Housekeeping. She expressed gratitude towards her school, the hotel staff, and her family for their support during her training period. The organization is known for its commitment to guest satisfaction and operates multiple properties across Kenya, providing a range of hospitality services.
Cynthia Ruthrock Wangui completed her internship at Superior Hotels Kenya, where she gained valuable experience in various departments including Food and Beverage, Kitchen, and Housekeeping. She expressed gratitude towards her school, the hotel staff, and her family for their support during her training period. The organization is known for its commitment to guest satisfaction and operates multiple properties across Kenya, providing a range of hospitality services.
Cynthia Ruthrock Wangui completed her internship at Superior Hotels Kenya, where she gained valuable experience in various departments including Food and Beverage, Kitchen, and Housekeeping. She expressed gratitude towards her school, the hotel staff, and her family for their support during her training period. The organization is known for its commitment to guest satisfaction and operates multiple properties across Kenya, providing a range of hospitality services.
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Institution: Amboseli Institute of Hospitality and Tourism
Name of the Trainee: Cynthia Ruthrock Wangui
Admission Number: DHM/DIP/9210/23 Started Training: 7th October to 4thJanuary Submission: 6thFeb 2025 Internship Organization: Superior Hotels Kenya- Lake Naivasha Resort and Blooming Suites Dedication I, Cynthia Ruthrock Wangui, would like to dedicate my work to my school for the opportunity to experience what I had experienced out in the industry . ACKNOWLEDGEMENT
I would like to acknowledge my school and the Superior Fraternity for giving me the opportunity to work under the organization. I improved my attitude towards work and handling of different type of guests. I got to understand the way of work in the hospitality, the challenges and the ability to work under pressure and other certain difficulties. Starting from the head to the workers I trained a lot and learnt different responsibilities. From the training acquired I can know be confident in the work of the hospitality industry. The staffs helped me in acquiring the skills and taught me to manage stress as and different type of guests. I would also like to acknowledge my family for allowing me experience the feeling of working and trusting me being away from home. My course instructor Madam Evelyn also helped me and encouraged me to continue pushing on. A special thanks to Madam Rose for trust me with the schools image and for always checking up on me during my time in the internship.
Executive Summary
The organization offers different type of services and facilities. It ensures that the guests get to experience and acquire the best experience for their money and enjoy their long or short stay there. Every guest is treated equally and without any favourism whatsoever. The superior Hotel Kenya has several branches the country with top notch services offered in every one of them. They always put the guest needs first and respect all of them.
I my attachment program I had the chance to work in different department such
as Food and Beverage Department, Kitchen Department and Housekeeping Department . Just like any other industry the Hospitality Industry has their challenges as well. But I’m grateful I got to experience the industry and learn of my capability with the help of the staff and the organization as a whole . Contents DEDICATION………………………………………………………………………………………2
ACKNOWLEDGEMENT………………………………………………………………………. 3
EXECUTIVE SUMMARY……………………………………………………………………… 3
TABLE OF CONTENT…………………………………………………………………………. 4
CHAPTER 1
INTRODUCTION…………………………………………………………………………………6
1.0 Brief History………………………………………………………………………..6
1.1introduction of the organization………………………………………..6
1.2 Policy of the organization……………………………………………………7
1.3 Number of employees………………………………………………….7
1.4 Main Offices………………………………………………………………….8
Chapter 2………………………………………………………………………………….
2.0 Introduction as per department………………………………….
2.1 Organization Hierarchy chart……………………………………….
2.2 Department responsibility for every employee……………
2.3 Department equipment and their uses………………………..
2.4 Departmental section…………………………………………………
Chapter 3…………………………………………………………………………………
3.0 Internship areas…………………………………………………………
3.1 Duties and responsibilities…………………………………………
3.2 Tasks Assigned/Team work………………………………………
3.3 Work sample………………………………………………………………..
Chapter 4……………………………………………………………….. 4.0 Objectives of Internships………………………………………..
References……………………………………………………………………… CHAPTER ONE INTRODUCTION
Brief history Lake Naivasha was opened in 1937.Superior Hotels Kenya is a family-run hotel chain in Kenya that offers accommodation and conferencing services. Superior Hotels Kenya has been in business for over 20 years. They collaborate with various groups and projects to advance social and environmental objectives.
Introduction of organization Superior Hotels is a leading hotel chain in Kenya currently comprised of 9 properties located in Nairobi and Naivasha providing a wide range of world class. These properties include Westwood Hotel, Hadassah Hotel , Lake Naivasha Resort ,pearl palace hotel,Sweetlake Hotel , Masada Hotel , Blooming Suites Hotel and Longonot Transit Hotel.In the resort tourist enjoy different activities such as boat riding in Lake Naivasha, Hippo watching and swimming. The tranquilizing view from the lake makes the atmosphere good and relaxing. POLICY OF THE ORGANIZATION
Superior Hotel Kenya such as Lake Naivasha Resort in Naivasha has policies for check-in, check-out, children, pets, and cancellations.
Check-in and check-out
Check-in is from 12 PM and check-out is until 11 AM.Early check-in or late
check-out may be available for a fee, depending on availability.
Children
Children 12 and older are charged as adults.Cots are free for children 0–3 years old, and extra beds are $40 per child, per night.Extra beds are $40 per person, per night for children 4 years and older.
Pets
Pets are not allowed.
Cancellations
Cancellation and prepayment policies vary by accommodation type. Check
the conditions of your room when entering your stay dates and confirm if it’s the booked type. Additional supplies such as toothpaste and toothbrush, bathing soap and shower nets are provided upon arrival. Any changes are communicated to the reception or the housekeeper of the day using the feedback form or orally.
Payment
The resort accepts cash and may temporarily hold an amount before arrival.
Number of Employees.
Its approximated to have around 176 employees with bed capacity of 168
