NM-QSP-03 PROCEDURE FOR CONTROL OF NC PRODUCT

Ref No.
NM/QSP/03
Rev No. 00
QUALITY SYSTEM PROCEDURE Date. 01.10.2018
Page 1 of 3
TITLE: CONTROL OF NON CONFORMANCE PRODUCTS
1. PURPOSE:
To establish a procedure for handling the product non-conforming situations, to

decide the disposition actions to ensure that only conforming products /
products released under Authorized concession are released for further
production.
2. SCOPE:
Applicable to all the stages, viz. incoming, in process and final and customer
complaints.
3. RESPONSIBILITY:
Production Manager.
QC I/C
4. PROCEDURE:
4.1 Any deviation with respect to quality plan / specification / drawing / work
instruction/control plan, Quality Management System (Audit) are be
treated as the non-conformance and is applicable to Incoming, In process
and Final stages.
4.2 The Production Manager / QC I/C does the inspection.
Sl. Disposition Record of

Stage Nature of Nonconformance
No Action Nonconformance
Material not confirming to
QC I/C
the Quality plan. QAD/F/02
1 INCOMING STAGE (Goods Inward
Test certificate not received QC I/C inspection report)
PREPARED BY MR :- APPROVED BY DIRECTOR :-

Ref No. NM/QSP/03
Rev No. 00
Page 2 of 3
Sl. Disposition Record of

Stage Nature of Nonconformance
No Action Nonconformance
Mould broken/ Low Mould PRD/F/02 [Planning
Supervisor Report]
hardness etc.
QAD/F/04 [Daily sand
Sand testing report Supervisor
testing report]
PRD/F/03 [Core
2 PROCESS STAGE Core section Supervisor
Planning]
PRD/F/01 [Heat
Melting Supervisor
report]
PRD/F/04 (Fettling
Fettling Supervisor
Report)
QAD/F/02 (Corrective
Supervisor/
Casting Defects action on foundry
QC I/C
stage)
3 FINAL INSPECTION PRD/F/01 [Heat
Supervisor/ report]
Deviation in Metallurgy
QC I/C QADF/F/05 [Spectro
Report]
Customer end rejection
including Quality Related Director/ QC QAD/F/03 [Customer
CUSTOMER Defects I/C complaints register]
COMPLAINTS/
4
CUSTOMER END Delivery Related
REJECTION (QC) MKT/F/03 (Customer
Short supply Director
performance rating)
Delay in delivery
4.3 Personnel mentioned in above table or any other person coming across
the non-conformance will initiate the non-conformance and informs the
concerned personnel. Responsible personnel as mentioned in above table
maintain the records of nonconformance. NC component/casting
rejected will be marked with chalk and kept in NC designated area for
further analysis
4.4 Review and disposition of non-conforming product

Ref No. NM/QSP/03
Rev No. 00
Page 3 of 3
4.4.1. The records are reviewed by the authorized personnel mentioned below
for deciding the disposition action.
Incoming Stage Quality I/C
In process Stage Production Supervisor/QC I/C
Final Stage Fettling I/C / Production Manager
4.4.2 In case, if customer approval is required (final stage), Director interacts

with the customer and get the approval. The records of the same are
maintained.
4.4.3 Defect wise analysis of castings received from Customer end is done by
QC I/C & records maintained in MKT/F/03
4.4.4 The disposition action is one of the following.
 Scrapped
 Reworked to meet specified requirements
 Accepted under concession.
4.4.5 Disposition decision are recorded in the records mentioned in table

mentioned in clause 4.2 and are authorized by the responsible person
mentioned above.
4.4.6 The reworked product is re-Inspected as per the respective Quality plans.
4.5 The corrective is taken as per procedure NM/QSP/04.
4.6 M.R. prepares the summary status on all non-conformances and
customer complaints received, the action taken, their effectiveness and
the same are reviewed in the management review.
4.7 Customer Complaint handling and customer end rejections handling
system is analysis along with Director, production, melting in charge and
accordingly action is taken
5.0 ASSOCIATED DOCUMENTS/RECORDS REFERENCE:
5.1 Internal audit procedure. NM/QSP/02

5.2 Corrective action Procedure. NM/QSP/04
5.3 Customer complaints register. MKT/F/03
5.4 Heat Report PRD/F/01
5.5 Goods Inward inspection report QAD/F/01

NM-QSP-03 PROCEDURE FOR CONTROL OF NC PRODUCT

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Ref No.

TITLE: CONTROL OF NON CONFORMANCE PRODUCTS

To establish a procedure for handling the product non-conforming situations, to

4.2 The Production Manager / QC I/C does the inspection.

Sl. Disposition Record of

PREPARED BY MR :- APPROVED BY DIRECTOR :-

TITLE: CONTROL OF NON CONFORMANCE PRODUCTS

Sl. Disposition Record of

4.4 Review and disposition of non-conforming product

PREPARED BY MR :- APPROVED BY DIRECTOR :-

TITLE: CONTROL OF NON CONFORMANCE PRODUCTS

Incoming Stage Quality I/C

In process Stage Production Supervisor/QC I/C

Final Stage Fettling I/C / Production Manager

4.4.2 In case, if customer approval is required (final stage), Director interacts

4.4.5 Disposition decision are recorded in the records mentioned in table

5.0 ASSOCIATED DOCUMENTS/RECORDS REFERENCE:

5.1 Internal audit procedure. NM/QSP/02

PREPARED BY MR :- APPROVED BY DIRECTOR :-

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