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    Dhritiman Profile-PDF

    Uploaded by

    tarunchoutala130
    Resume and check list

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Dhritiman Profile-PDF

    Uploaded by

    tarunchoutala130
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    Resume and check list

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    Resume and check list

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    Dhritiman Profile-PDF

    Uploaded by

    tarunchoutala130
    Resume and check list

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    Summary

    Dhritiman To work in an organization that appreciates innovativeness, demands

    Chakraborty
    analytical approach. Provide a challenging and performance driven
    environment and a wide spectrum of experience to grow and excel in my
    career. I aim to create meaningful contribution to the organization
    through my skill and abilities and to continuously improve on my
    professional knowledge and skill. Willingness to take on added
    responsibilities to meet organization and team goals.

    Skill Highlights
     Team Building & Management
     SOP Adherence
     Workshop Carryover Analysis
     Liasoning with vendors
     Gap Analysis
     Customer Relationship Management
     Organizational Goal

    Contact
    Experience
    Address: Valuedrive Technologies Pvt. Ltd. (SPINNY)
    20/G, Jagat Roy Chowdhury Rd, Operations Manager (PAN India), Gurugram, Haryana
    Paschim Barisha Kolkata 700008 Nov 2021- Till Date
     Improved product development and reduced mistakes by implementing
    Phone: strong quality assurance protocols.
    +91 9903094313  Reviewed customer and staff feedback to improve operational
    strategies and eliminate obstacles.
     Responded quickly to meet customer needs and resolve problems
    Email:  Workshop setups and business developed in many other Cities in India.
    dhritimanchakraborty802@yahoo.in  Cost & TAT analysis across PAN India with its strategy planning for
    improvement.
     Monitoring PAN India team activities centrally & guiding them to
    ensure seamless execution
    LinkedIn:  Conducting audits across team to locate & show up gaps to ensure
    linkedin.com/in/dhritiman- adherence thereafter.
    chakraborty-811848b8
    Bharat Motors Limited (Volkswagen Division)
    General Manager-After Sales, Bhubaneswar, Odisha
    Education April 2021-Nov 2021
     Analysis of workshop carry over vehicles to probe into speedy job
    Pursuing B.E from Institute of Engineers, completion and delivery
    India  Involving in Workshop Outstanding Clearances to generate funds for
    parts retail off take
    Diploma in Automobile Engineering from  Interaction with OEM for speedy closure of cases and reduce TAT
    GTTI in 2008 - 77.85%
    Landmark Cars (East) Private Limited (Mercedes Benz Division)
    ISC – VMS in 2003 - 70% Senior Automotive Warranty Manager, Kolkata, West Bengal
    July 2019 – January 2021
     Submitting Warranty Claims To MBIL/DAG Post Repair With All
    Supporting Confirming The Same Within The Defined Timeline.
     Maintaining Constant Track Report For The Warranty Repairs To Be
    Accomplishments Carried Leading Up To Its Settlement.
     Auditing the Warranty Repair Orders In Accordance With MBIL Audit
    Guidelines And Restoring Them In Tamper Proof Manner.
     Promoted to Manager
    operations PAN India within 8 SRM Star Pvt Ltd (Mercedes Benz Division)
    Months Assistant Automotive Workshop Manager
    April 2017 – June 2019
     Performed successful PMGR  Handling customers thereby addressing and resolving their concerns
    Certification Audit under effectively to upscale Customer Satisfaction Index (CSI) reduce
    supervision of MBIL Technical Customer Complaint.
    Expert in 2018 Landmark Cars (East) Private Limited (Mercedes Benz Division)
    Automotive Warranty In-Charge
    March 2013- April 2017
     Functioning Effectively and handling After sales Automotive Warranty
    thereby promoting CSI effectively

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