MUHAMAD AIZAT MOHD AYOB

STRATEGIC OPERATIONS & FINANCE MANAGER

+60 11 2871 0060 • muhamadaizatayob@gmail.com • linkedin.com/in/aizatayob
EXECUTIVE SUMMARY
Strategic, hands-on, and results-oriented Operations and Finance Manager with over 8 years of experience I have played a pivotal role in the foundational
establishment and growth of diverse businesses, including Ecloudvalley in cloud services, FutureFoods in quick-commerce, High Castle in multimedia, and
at Accenture in finance transformation. My expertise lies in crafting governance frameworks, standardizing procedures to bolster business growth, and
driving customer acquisition and market expansion. I excel in change management, having significantly improved operational efficiency and financial
performance by up to 50%, while maintaining full regulatory compliance. Additionally, I am a strong communicator, adept at advocating for and managing
investment budgets for digital transformations, facilitating cross-functional collaboration, and leading teams in adopting efficient tools and processes.

Notable Achievements
o Deployed a highly connected project management ecosystem and contract management platform for Ecloudvalley that improved 15% efficiency
in organization-wide workflow management and reduced 25% technology cost.
o Centralized fulfillment and accounting system for FutureFoods that reduced 30% time taken to produce and consolidate financial results, while
achieving 100% SOX compliance.
o Supported rollout of integrated ERP for Accenture that shortened monthly financial preparations by 50% and revolutionized FX reporting at 4X
usual speed, while streamlining resourcing requests and elevating overall data integrity.

KEY SKILLS
Business Strategy • Change Management • Program Management • Project Management • Digital Transformation • Process Improvement • Business
Operations • Strategic Planning • Policy Development • Process Modelling • Master Data Management • Financial Reporting & Analysis • Financial Modelling
• Quality Management • Workflow Automation • Cost Management • System Implementation • Resource Management • Process Reengineering • Data
Migration • Project Monitoring • Program Governance • Stakeholder Management • Team Leadership • Team Management • Continuous Improvement

PROFESSIONAL EXPERIENCE
Assistant Manager, APAC Business Operations Jul 2022 – Present
Ecloudvalley Digital Technology Sdn. Bhd., Kuala Lumpur
An ISO-certified startup, serving as a services and training partner for Amazon Web Services (AWS) with 650+ staff in 10 countries that help customers achieve
their global digital transformation goals.

• Lead a 16+ member team remotely with a significant budget and overall responsibility for operations, finance, change management, project
management, digital transformation, and product management to support 9 business units across 10 APAC countries.
• Direct the operations team, planning and allocating resources, ensuring optimal utilization of resources to meet operational goals.
• Contribute to the development and implementation of business strategies, policies, and operational practices.
• Provide company-wide guidance fostering a collaborative environment, enable continuous staff upskilling, and advocate digital tools adoption.
• Identify opportunities to elevate process efficiencies, simplify procedures, and introduce standardization.
• Direct business performance through analysis, budgets, forecasts, and resource optimization.
• Devise strategies, resolve gaps, manage smooth transitions during change, and optimize compliance.
• Oversee end-to-end delivery of Digital Transformation programs, contributing to 20% business growth.
• Manage project documentation, ensuring detailed records and clear communication of objectives, timelines, and deliverables to stakeholders.
• Governed master data management, overseeing accurate and timely onboarding and offboarding of customers, vendors, employees, and projects.
• Evaluate outcomes, propose improvements, ensure quality, minimize risks, and optimize control.
• Present findings, secure stakeholder buy-in, and drive process and technology changes.
• Work closely with senior management to align operational goals with overall company objectives.

Significant Achievements
o Integrated productivity platform ClickUp and CRM tool Salesforce with internally developed tool Hunter Games. Created a powerful project
management ecosystem that improved 15% company-wide efficiency via systemic follow-ups and notifications, with 25% less technology spending
by replacing 10 in-country legacy systems with a single unified capability.
o Revolutionized quotation generation process for ASEAN entities from multiple days to 1 hour, leveraging Microsoft Power Automate with a uniform
template and seamless data integration, while adhering to ISO formatting standards and sequenced numbering.
o Implemented a contract management system for tracking and preserving agreements across all commercial entities that facilitates easy access
and improves compliance rigor.
o Streamlined AWS contracts for customers into standardized and simplified formats that facilitate easy generation.
o Led the transition to ClickUp 2.0, refining company policies, creating a new workflow to address country requirements, establishing new access
controls, and implementing Standard Operating Procedures (SOPs) to effectively manage projects and timesheets.
o Directed operations that supported 20% revenue growth – with expansion from 8 to 10 countries, 7 new client acquisitions, and 13 incremental
product rollouts – within 6 months.
Manager, Business Operations Dec 2021 – Jun 2022
FutureFoods LLC., Remote
A quick-commerce start-up that helps restaurants create and market their brands, equipped with delivery platforms to manage customer relationships, and
cloud kitchen facilities for order fulfillment.

• Led 4-person team remotely to pioneer core operations for the company’s newly established entities in Malaysia, Singapore, and Indonesia. This involved
strategic planning, cross-border coordination, and successful implementation to ensure seamless operations across diverse markets.
• Develop, initiate, and test diverse systems while optimizing management tools, fostering operational excellence.
• Implemented a system that streamlined processes, digitized operations, and introduced automation.
• Collaborated with country managers to develop policies, establish procedures, and prioritize projects for execution.
• Coordinated with the stakeholders to evaluate ongoing business requirements, execute initiatives, and define business needs.
• Provided analysis of financial results and business performance, focusing on budget variances and KPIs to derive actionable insights.
• Steered accounting system migration (with integration of vendors and partners) and instituted data management rigor.
• Regularly manage transaction fees and internal order processes, while ensuring efficient cash flow management through daily reviews.
• Manage capital expenditure and commercial asset depreciation, ensuring compliance with financial policies and accuracy in fixed asset settlements.
• Participated in statutory and internal audits and collaborated with stakeholders to implement recommendations.
• Led the strategic reorganization of departmental responsibilities to improve efficiency and streamline operations.
• Spearheaded the reallocation of resources within the organization by assessing skill sets and aligning them with departmental needs, leading to
cost savings and improved performance.

Significant Achievements
o Rolled out centralized in-house cloud-based fulfillment and accounting solution that replaced multiple legacy tools, with continuous functionality
improvements, that shortened time taken to produce and consolidate financial results by 30%.
o Ensured 100% accuracy and Sarbanes-Oxley (SOX) compliance via regular financial statements review and reconciliation.
o Achieved 40% increase in automation levels by reengineering the customer servicing process.

General Accounting Operations May 2020 – Dec 2021

Analyst, Transaction Processing Apr 2019 – Apr 2020
Accenture Technology Solutions Sdn. Bhd., Remote
Accenture is a global technology consulting firm specializing in digital transformation for corporations, including the implementation of Enterprise Resource
Planning (ERP) and Customer Relationship Management (CRM) solutions.

• Led 18 headcounts and spearheaded finance initiatives to comprehensively redesign and standardize the company’s record-to-report (RTR) process for
6 APAC countries – encompassing foreign exchange (FX) transactions and exposure, internal order processing, capital expenditure, fixed asset
settlement, commercial asset depreciation, cashflow management, value added tax (VAT) reporting, financial accruals, and balance sheet
reconciliation. Accomplished this while working remotely, demonstrating effective leadership and collaboration in a virtual environment.
• Record and perform IO, CAPEX, and Fixed Asset settlement and commence asset depreciation.
• Manage capitalization requests, financial analyses, and monthly reports for Fixed Assets & CAPEX with a focus on data accuracy.
• Managed monthly cash, bank, and forex evaluations for international payments, safeguarding against exchange rate risks.
• Prepared VAT tax reports on various timelines. Maintained daily and monthly balance sheet account reconciliations (BSAR).
• Recorded entries covering accruals, GIT, taxes, and other accounting entries with precision.
• Perform month-end, quarter-end, and year-end close tasks, including revaluation, transfers, clearings, and adjustments.
• Ensure balance verifications and GR-IR three-way match clearings for assigned entities.
• Ratify, monitor, and scrutinize master data timely updates and creation to on-board and off-board customers/vendors.
• Evaluate, review, and QC daily/monthly journal entries, master data, and fixed assets to ensure 100% compliance.
• Coordinate and facilitate compliance audits, actively engaging in the resolution of queries and ensuring a smooth audit process.
• Execute monthly master data and QA/QC reports for CoE and management, ensuring timeliness and accuracy.
• Swiftly address stakeholder queries. Occasionally act as Team Lead, aiding in meeting 100% of KPIs & SLAs.
• Conducted UAT & UVT, gathered data, and findings, analyzed results, including improvement recommendations.
• Improvise desktop procedure (DTP/SOP) reflected with the current process and process ad-hoc requests.

Significant Achievements
o Reduced time taken to prepare monthly financials by 50% – with Excel, Service Now and SAP ERP integration that streamlined request creation
and validation and elevated overall accuracy and data integrity.
o Revolutionized FX reporting at 4X usual speed by leveraging Visual Basic (VBA) to automate general accounting, eliminate manual tasks, enable
real-time currency conversion, reduce errors, and provide insightful FX reports for informed financial decision-making.
o Enhanced data security and compliance by streamlining master data management, rigorously adhering to Accenture's embargo regulations, and
conducting thorough due diligence of customers and vendors.
o Enabled 100% accuracy and regulatory compliance through periodic quality checks on journal entries and master data.
o Led team to achieve 100% of service level commitments with key stakeholders by planning resource capacity and promptly assigning consultants
(with required specialties) to projects, and ensuring their awareness to deliver desired project outcomes and KPIs.
Intern, Finance & Accounting Sep 2018 – Feb 2019
Sime Darby Global Services Centre Sdn. Bhd., Selangor
Sime Darby Global Services provides business process outsourcing and IT shared services for all Sime Darby group entities.

• Executed myriad financial transactions for the organization to ensure accuracy.

• Reconciled bank, general ledger and inter-company transactions against banking charges and prepayment journal entries.
• Produced quarterly management reports, fixed asset summaries, capital commitment reports, and tax analysis.
• Recorded transactions project orders, fixed assets, and asset transfers.
• Facilitated monthly payroll manual journal entry postings.
• Eased client invoicing with supporting documents and authorizations, and prompt matching of collected amounts.
• Executed weekly funds movement to optimize cash flow.

Assistant, Accounts & Administration Dec 2016 – Aug 2018

High Castle Production & Entertainment, Remote
A multi-media entertainment and digital marketing start-up, specializing in affordable events delivery for governments and businesses.

• Established core operations remotely for start-up through prudent use of establishment funds to minimize up to 30% of operating costs – including
accounting operations, process backup for every critical operation, defining internal accounting and corporate policies, accounting entries processing,
and production of management reports.
• Managed the transition to a paperless practice by implementing an electronic booking system.
• Catered to day-to-day accounting operations and ensured a redundant process backup for every critical operation.
• Defined and maintained internal accounting corporate policies.
• Updated knowledge of emerging technology to determine ways to automate the accounting process.
• Developed monthly and quarterly accounting reports for the management and executive teams.
• Performed monthly, quarterly, and annual accounting activities, including reviewing financial reports.

Significant Achievement
o Orchestrated Wave no-code customized accounting and ERP tool that transitioned to a paperless practice, incorporating an electronic booking
system for studios and an internal tracking system used by employees.
o Initiated basic data collection practices to enhance financial reporting, making it accessible and understandable for stakeholders.

EDUCATION
Master of Finance, FinTech • Asia Pacific University, Malaysia • 2023
Master of Finance, FinTech • De Montfort University, United Kingdom • 2023
Bachelor of Finance (Hons) • Management & Science University, Malaysia • 2018
Diploma in Accountancy • Universiti Teknologi MARA, Malaysia • 2015

CERTIFICATIONS
AWS Certified Cloud Practitioner • Amazon Web Services • 2022
ClickUp Expert Certificate • ClickUp • 2022
Project Management Certificate • Google • 2022
Data Analytics Professional Certificate • Google • 2022
Project Management • Microsoft • 2022
Project Management • International Business Management Institute (IBMI) • 2019

TECHNICAL SKILLS
Microsoft Excel • Microsoft Word • Microsoft PowerPoint • G Suite • SAP ERP • SAP BPC • SAP Concur • Microsoft Dynamics AX • DIVA • AIDT • CMS •
Jarvis 2.0 • Bifrost • Agile Point • ClickUp • Zapier • MGT • ServiceNow • HRMS • Galentxy • BPM • Sactona • SQF • DWP-DFM • eWM-PDXY • SkuSku •
xForms • Superset • Bizagi • PipeDrive • Salesforce • Beam • Zendesk • XBRL