Bhanu Profile
Bhanu Profile
Bhanu Profile
C-SUITE PROFESSIONAL
STRATEGIC PLANNING | BUSINESS OPERATIONS MANAGEMENT | P&L MANAGEMENT | INFORMATION
TECHNOLOGY DELIVERY
INDUSTRY PREFERENCE: HI-TECH | HEALTHCARE
PROFILE SUMMARY
• Seasoned professional with over 35 years of experience, including more than 20 years in senior executive roles such as
VP, GVP, and SVP
• Recently Resigned from Rimini Street India Operation Pvt Ltd, Hyderabad, India as GVP Rimini Manage
• Demonstrated strategic insights and commitment to excellence in application managed services
• Proven expertise in Application Managed Services and strategic partnerships, with a track record of driving significant revenue growth
and operational excellence
• Demonstrated ability to build strong relationships with C-suite executives across diverse industries, including Hi-tech, Health
Insurance, and Financial Services
• Skilled in developing and implementing frameworks for gross margin improvement, resource optimization, and quality deliverables
• Adept at fostering a culture of innovation, continuous learning, and high customer satisfaction
• Committed to leveraging advanced digital solutions to enhance organizational performance and drive transformational change
• Capability to develop systems, policies, and procedures and turn them into life and action within the organization. Changing culture
through training and development is one of the key strengths
• An enterprising leader with proven dexterity in leading and directing personnel towards the accomplishment of a common goal
CORE COMPETENCIES
Strategic Planning & Control ~ Application Managed Services (AMS) ~ Information Technology Delivery ~ Business Operations
Management ~ P&L Management ~ Gross Margin Improvement ~ Strategic Partnerships Development ~ Stakeholder Management ~
Customer Relationship Management (CRM) ~ Process Optimization and Standardization ~ Key Performance Indicators (KPIs) ~ Project
and Program Management ~ Operational Excellence ~ Quality Assurance and Continuous Improvement ~ Digital Solutions
Implementation (RPA, Data Science, Machine Learning) ~ Governance and Compliance ~ Revenue Growth Strategies ~ Cross-
Functional Collaboration ~ Budget Management and Financial Oversight ~ Client Satisfaction (CSAT) Enhancement ~ Market Research
& Analysis ~ Competitor Analysis ~ Key Account Management ~ Risk Mitigation and Management ~ Training & Development ~ Team
Leadership and Empowerment
CAREER HIGHLIGHTS
Group Delivery Head
• Benchmarked current delivery states and revamped processes as Group Delivery Head for Application Managed Services
• Focused on gross margin improvement and enhanced operational efficiency
Head of Practices
• Developed a clear roadmap to incubate and nurture practices relevant to the industry as Head of Practices
• Secured key partnerships, including AWS Select Partnership and Automation Anywhere Gold Partnership
Global Client Management
• Managed global clients, cultivating strong relationships with VP and CIO-level customers across Hi-tech, Health Insurance, and
Financial Services
• Achieved customer satisfaction (CSAT) scores of 4+ on a scale of 1 to 5
• Drove business growth of 150% in the last seven years and 500% in the five years prior by penetrating Engineering and Services
groups
Focus on Quality and Transformation
• Prioritized business and IT transformational projects emphasizing value over volume
• Fostered a culture of quality deliverables, automation, in-house talent development, and profitable growth
• Developed KPIs for continual service improvements to monitor process efficiency
Large Accounts - Cisco and Microsoft Leadership
• Expanded the Cisco account team from 300 to 1,200 associates in five years through focused management
• Established governance mechanisms, institutionalized periodic reviews, and standardized metrics across programs, increasing
EBITDA from 22% to 27%
• Grew the Microsoft account team from 380 to 1,020 associates and achieved strategic SAP partnership, driving EBITDA from
17% to 21%
New Business Development
• Successfully opened and grew the Reuters account to $15M
• Actively participated in strategic discussions at the SBU and US regional levels
Innovation and Cost Savings
• Designed a robust testing environment, saving BCBS St. Louis $1M and ensuring Y2K compliance
• Established governance structures leading to consistent profitable delivery with QoQ improvements ranging from 22% to 27%
Empowerment and Team Development
• Empowered leadership teams and fostered continuous learning in advanced digital solutions such as RPA, Data Science, and
Machine Learning
• Balanced autonomy with strategic direction as a budget owner, mentoring teams to uplift skill sets and acquire additional
resources for new business areas
EMPLOYMENT CHRONOLOGY
Jul 2022 – Sep 2024; Rimini Street India Operation Pvt Ltd, Hyderabad, India as GVP Rimini Manage
Gross Margin Improvement and Framework Definition
• Gross Margin Framework Defines a comprehensive framework to enhance gross margin using various strategic levers
• Collaborative Process Orientation Establishes a collaborative approach among Sales, Delivery, and Pre-sales teams to
improve efficiency and communication
• Governance and Cadence Institutionalization Institutionalizes strong governance and regular cadence across all AMS
delivery teams to ensure accountability and performance tracking
Proactive Resource Planning and Service Management
• Resource Planning Improvement Enhances the proactive planning process for resource requirements across all deals in the
pipeline, facilitating quicker engagement initiation
• Service Delivery Management Identifies and assigns Service Delivery Managers for each account, ensuring focused
oversight and improved client interactions
Global Client Management and Delivery Streamlining
• Global Client Management Manages clients across regions, from ANZ to the West Coast of the US and Canada, driving
consistent service delivery and relationship management
• Delivery Approach Streamlining Plays a key role in defining and streamlining the delivery approach for Application Managed
Services (AMS), ensuring alignment with client needs
Standard Operating Procedures and Client Engagement
• Standard Operating Procedures Development Guides teams in creating Standard Operating Procedures (SOPs) and
institutionalizes periodic client reviews for enhanced collaboration
• Project Tracking and Reporting Implements processes to track project progress, expectations, and reporting, leading to
improved customer satisfaction (CSAT)
Pre-sales Strengthening and Asset Standardization
• Deals Process Enhancement Focuses on refining the overall deals process, including pricing and proposals, to strengthen
pre-sales efforts
• Standardization of Organizational Assets Standardizes product capabilities and client case studies, branding them as
"Assets" of the organization to enhance credibility
• RACI Matrix Refinement Refines the RACI matrix and collaboration framework with other business units, promoting clarity
and accountability in cross-functional initiatives
Operational Excellence and Client Satisfaction
• Operational Excellence Steer process standardization, including the development of SOPs
• Client Escalation Reduction Significantly reduces client escalations while improving customer satisfaction metrics,
underscoring a commitment to service quality
Oct 2018 – Jul 2022; OTSI Hyderabad, India as SVP Global Operations Strategy and Head of Practices
Process Orientation and CRM Implementation
• CRM Tool Implementation Identified and implemented Zoho CRM to enhance visibility across Sales, Delivery, and Pre-sales
functions
• Technology Alliances Development Focused on nurturing strategic technology alliances with AWS, Microsoft, Automation
Anywhere, and SAS
• Account Management Successfully opened and managed the delivery of five accounts since 2019, driving revenue and
service excellence
Strategic Account Mining and Resource Planning
• Key Account Mining Plans Developed targeted strategies for mining key accounts, maximizing growth potential and customer
engagement
• Resource Planning Improvement Enhanced the planning process for resource requirements between Sales, Delivery teams,
and Talent Acquisition and Management groups to ensure higher fulfillment rates
• Service Level Enhancement Proactively identified opportunities to improve service levels by addressing and mitigating issues
in service delivery
Standardization and Process Streamlining
• Proposal and Presentation Standardization Streamlined the creation of proposals, presentations, and case studies,
ensuring consistency and professionalism in customer interactions
Leadership in Practice Development
• New Practices Incubation Led the team in defining and streamlining delivery approaches, while guiding practice leaders in
developing practice plans based on thorough SWOT analysis
• Corporate Strategy Definition Defined corporate strategy for two consecutive years, aligning organizational goals with market
opportunities
• Account Plans and Checkerboards Created detailed account plans and checkerboards that empowered Sales and Pre-sales
teams to focus on account mining and increase wallet share
Project Tracking and Quality Assurance
• Project Progress Monitoring Tracked the progress of new projects, evaluating project expectations against delivery rates,
improvements, and customer satisfaction (CSAT)
• CMMI Recertification Played a key role in securing CMMI recertification for OTSI twice, underscoring commitment to quality
and process excellence
Apr 2018 – Sep 2018; Freelance Consultant – Delivery and Business development - Hyderabad, India
Strategic Account Development and Product Introduction
• Strategic Participation Engaged actively in discussions to refine tracking methods for account development, enabling effective
pipeline planning
• Product Innovation Introduced multiple products to strategic customers across various business segments, enhancing offerings
and customer value
• Process Improvement Collaboration Worked closely with teams to identify and implement process improvements, driving
operational efficiency
Support for SMBs and Startups
• Market Positioning Assisted SMBs and startups in positioning their products and services to new customers through extensive
networking and connections
• Guidance and Feedback Provided valuable insights and feedback to enhance product offerings, leveraging strategic IT and
business consulting expertise
• Team Collaboration and Project Management Demonstrated strengths in fostering team collaboration and managing
comprehensive projects and programs effectively
Jul 2009 – Mar 2018; Tech Mahindra - Hyderabad, India as COO, Business Head and Vice President (Global Delivery)
Strategic Leadership in Global IT Operations
• Global Delivery Oversight Directed performance and operations across IT Global Delivery, enhancing collaboration with
Cisco and Microsoft Captive centers in India to establish streamlined processes
• Project Management Excellence Successfully led over 100 projects, driving a remarkable 150% revenue growth through
strategic execution and effective resource allocation
Financial Performance and Revenue Growth
• Innovative Investment Tracking Monitored IT and Capex investments, aligning innovative projects with company and client
objectives to maximize return
• Quarterly Performance Reviews Conducted comprehensive team reviews, fostering a culture of continuous improvement
and agile project management to ensure success at every stage
• New Revenue Streams Development Pioneered initiatives in product engineering and services, diversifying income beyond
traditional IT offerings
Accountability and Customer Satisfaction
• Customer-Centric Approach Held full responsibility for IT services, ensuring high customer satisfaction and consistent
performance tracking
• Profit Optimization Achieved a 40% profit increase over five years by restructuring business lines and implementing data-
driven strategies for operational enhancement
Team Leadership and Productivity
• Large Team Management Led a diverse team of over 2,500 professionals, emphasizing associate engagement and
productivity improvements across regional operations
• Cross-Functional Initiatives Spearheaded collaborative projects to enhance placement and productivity, demonstrating a
commitment to holistic business performance
Account Management and Performance Improvement
• High-Impact Account Delivery Managed delivery for major accounts, including Cisco and Microsoft, with a team of 2,600,
resulting in improved customer satisfaction scores from 3.8 to 4.4
• Revenue Growth in Key Accounts Expanded the Cisco account from $18M to over $90M in five years and the Microsoft
account from $18M to $45M in seven years through strategic account mining
• EBITDA Enhancement Drove improvements in EBITDA from 22% to 27% for Cisco and from 17% to 21% for Microsoft,
showcasing effective financial management and operational efficiency
Collaborative Leadership for Business Success
• Integrated Business Strategy Served as head of the Integrated Business Group (IBG) and COO, focusing on delivery
excellence, business growth, and P&L management
• Stakeholder Engagement Prioritized stakeholder satisfaction across associates, investors, and customers, fostering a
collaborative environment with other business units for enhanced performance
PREVIOUS ASSIGNMENTS
Jul 2004 – Jun 2009; Satyam Computer Services - Hyderabad, India as Vice President - Delivery, Strategic Accounts
May 1999 – Jun 2004; Satyam Computer Services, India as Senior Consultant & General Manager, Delivery
Jan 1995 – Apr 1999; Satyam Computer Services- St. Louis, MO, USA as Consultant
Jan 1994 – Dec 1994; Dun & Brad Street Satyam Software – Madras, India as Senior Systems Analyst
Feb 1992 – Dec 1993; Satyam Computer Services - Hyderabad, India as Systems Analyst
Mar 1989 – Feb 1992; Indotronix Computers Private Limited- Hyderabad, India as Programmer & Systems Analyst
EDUCATION
• Post Graduate Diploma in Computer Applications from Indotronix Institute of Informatics
• Bachelor of Mechanical Engineering from Bangalore University
PERSONAL SNIPPETS
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